At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Professional Services Consultant for Zero Trust Services/SASE and Network Services, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment.

Responsibilities:

Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.

Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.

Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams.

Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process.

Provide guidance to the customer to configure their CPEs and integration points.

Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.

Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.

Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Experience might include a combination of the skills below:

5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team

Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP

Deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs

Deep understanding of Zero Trust technologies such as Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB and Cloud Email Security

Deep understanding of SSO, ADFS, LDAP and SAML and the role of the IdP for SSO.

Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS

Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3

Network transformation technologies such as MPLS, SD-WAN or WAN Optimization

Ability to manage a project, work to deadlines, and prioritize between competing demands

Demonstrated technical experience (hands-on-keyboard) with:

Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies

Software distribution & deployment in Microsoft, Mac and Linux environments

Detailed working knowledge of web based security, network segmentation, security proxies, Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc

Windows & Linux Server system administration

Windows, MacOS and Linux client endpoints troubleshooting

Experience debugging Network connectivity issues using Network Troubleshooting Tools

Preferred but not mandatory:

Software distribution via Mobile Device Management platforms

Experience with Microsoft Active Directory, GPO, AzureAD an Intune

Experience with Zero Trust Implementation and deep understanding of the Zero Trust Frameworks like NIST will be a huge plus

Experience implementing or understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2

Security skills and certifications such as CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE or MCSE will be a huge plus

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Your main responsibilities will include: Establishing yourself as a resident subject matter expert on Yubico's products and ecosystem Strategizing with sales reps to help achieve target sales quotas Building strong relationships with prospects and establishing technical credibility to help advance deals Maintaining relationships with existing customers and looking for opportunities to expand their product usage and improve their security posture where relevant Building and delivering successful Proofs of Concept (PoCs), deployment planning, and technical consulting engagements Actively communicating with engineering and marketing with respect to evolving customer requirements in the marketplace Continually assisting with solutions development to expand to new target markets and industries Improving the customer's experience through conferences, workshops, and written documentation Supporting and being comfortable with the rapid, unpredictable nature of a young innovative company Working with customers remotely and in person

Basic Requirements: Minimum 3 years of experience in roles that require direct technical customer interaction, such as Solutions Engineering or a Pre-sales background preferably in the IT-security space Knowledge of commonly used security technologies and protocols including two-factor authentication, IAM, Single Sign-On, VPN, various authentication protocols (FIDO, PIV, OATH, SAML, OpenID, ADFS) Able to configure and install enterprise technologies including network infrastructure, virtualization, web applications, Windows, Mac, and Linux Able to troubleshoot Windows, Mac, and Linux environments Excellent written and oral business communication skills Excellent project management skills Ability to collaborate across geographically dispersed functions Proficient French as well as good English and Spanish are required. An extra bonus is if you can speak other languages as well such as Portuguese and Italian

Terms: Travel: Expected to be 20-40% Start Date: As soon as possible Location: France Hours: Monday – Friday, 40 hours per week

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