LOCATION: St James Quarter, Edinburgh

SHIFT PATTERN: 4 on 4 off, 38.5 HOURS PER WEEK

PAT RATE: £13.09 per hour

On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world-class 'W' hotel, 152 private apartments and a 4-star aparthotel.

As a Presentation Supervisor, you will be required to deliver the highest standards of cleanliness and hygiene throughout St James Quarter, internally and externally by ensuring that all areas are fully maintained and safe through a planned and reactive management operations programme.

Key responsibilities include:

• Supporting the Operations/Deputy Presentation Managers in the day-to-day operational management of the contract

• Leading and supporting the presentation team on site to ensure service is delivered to high standards and all colleagues display appropriate behaviours and add value to the service operation and guest experience throughout

• Ensuring high standards of housekeeping are achieved at all times, being flexible, able to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is constantly delivered in accordance with cleaning specification and to BICs Standards

• Managing and supporting the daily operational planning and delivery of service to achieve high standards

• Providing support to the business in service-related matters and promoting the ABM FS brand at all times

• Ensuring a focus from all colleagues in enhancing guest experience and considering and recommending improvement and innovative ways where our Presentation Team can impact this in a positive manner

• Reporting any non-conformance to Site Management

• Carrying out cleaning assignment responsibilities as designated by management/periodic task matrix including deep clean tasks

• Planning ahead, promoting a proactive approach, ensuring effective use of available resources

• Delivering excellent communication and motivation to site-based team including daily debrief so that an effective communication exists for team goals to be achieved

• Supervising the teams ensuring they are fully conversant with their roles and responsibilities, organising workload in partnership with shift supervisors to ensure fairness in the distribution of tasks

• Ensuring ABM/Site Health and Safety Policies and Procedures (including Centre Standards) are adhered to

• Assisting with the timely completion of accident and incident reporting via ABM reporting centre

• Being responsible and accountable for the safety and welfare of team members

• Conducting daily audits in conjunction with serving ADM to ensure Service Delivery adheres to ISO Standards and the outcome achieves and/or exceeds client requirements

• Maintaining and correct/safe usage (trained staff only) of all equipment and machinery on site ensuring any faults are reported in a timely manner, ensuring pre and post checking regime in place

• Ensuring duties as dictated on the periodic task matrix are completed ensuring all core duties are complete. Deploy tasks in a fair and considered manner

• Correct usage of cleaning chemicals in line with COSHH regulations, ensuring all materials are stored safely, monitoring and ordering of consumables and materials in line with minimum stock levels whilst always ensuring best value for money

• Performing appearance/ear-piece checks on team and arranging issue of radios at start of each shift

• Preparing an informative handover for the incoming Supervisor. This should include any important information discussed; tasks incomplete from previous shift, areas of focus, any issues, equipment, and machinery updates, confirm areas of enhanced cleaning programme, confirm any contractors and their intentions, confirm knowledge of peak times and invite a time for inspection and daily audit

• Undertaking any other reasonable duties as required to meet the needs of the business

Essential skills include:

• Good written and communication skills

• Ability to motivate others and inspire respect and confidence

• Well-organised with an attention to detail

• Cleaning experience

• Excellent communication and team-working skills

• Ability to work under own initiative with a proactive outlook

• Ability to work unsupervised and take responsibility

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Main Duties & Responsibilities:

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
• To record/log all non-conformances and emergencies with the appropriate control room operatives.
• To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access by banned individuals.
• Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Ensure radio procedures are adhered to at all times.
• Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.
• Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
• Support the Supervisor in conducting regular audits as required.

Essential Skills:

• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Excellent observational skills

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Key responsibilities include ensuring the security and safety of customer buildings and personnel, protecting the security and safety of identified buildings and personnel on site, and applying and conducting oneself at all times in accordance with the site Assignment and Emergency Procedures.

The ideal candidate will hold a current SIA Door Supervision License and CCTV license, have excellent organisational skills, and be able to work unsupervised and take responsibility. They will also be able to remain calm under pressure, be adaptable and flexible in approach to work required, and be willing and able to work as a member of a team.

Benefits include 24/7 GP, mental health support and life event counseling, get fit programme, financial and legal support, cycle to work scheme, and access perks at work, an innovative employee app where you can find perks, life, and support.

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