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You&#39;ll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Lead all post-sales activities for Dialpad&#39;s customers through strong relationship-building, product knowledge, planning, and execution.</li>\n</ul>\n<ul>\n<li>Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.</li>\n</ul>\n<ul>\n<li>Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.</li>\n</ul>\n<ul>\n<li>Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.</li>\n</ul>\n<ul>\n<li>Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.</li>\n</ul>\n<p>Skills</p>\n<ul>\n<li>Minimum 3-4 years of experience working at a SaaS company.</li>\n</ul>\n<ul>\n<li>Experience working with and general knowledge of Telecommunications and Contact Center space preferred.</li>\n</ul>\n<ul>\n<li>Experience and comfort interacting with and influencing C-level executives.</li>\n</ul>\n<ul>\n<li>Strong presentation, meeting facilitation, and written communication skills.</li>\n</ul>\n<ul>\n<li>Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.</li>\n</ul>\n<ul>\n<li>Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.</li>\n</ul>\n<ul>\n<li>Ability to work cross-departmentally.</li>\n</ul>\n<ul>\n<li>Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.</li>\n</ul>\n<ul>\n<li>Strong 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