The role of GSC HBME CONTACT CENTER involves answering phone calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
\nDelivering what is promised in line with customer expectations is crucial, as well as offering value-added products and services based on customer needs analysis and ensuring customer understanding of those products.
\nExcellent customer service is provided to basic inbound customer calls by keeping up-to-date on training and internal communications, generating customer loyalty through strong knowledge of key products and services.
\nAs a role model for HSBC's Group Values and Behaviours, the successful candidate will support colleagues and customers to deliver superior customer service through these values.
\nKnowledge of Group compliance, Operational Risk and SOX (Sarbanes-Oxley Requirements) for RBWM Centres is essential, as well as maintaining HSBC internal control standards and being aware of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.
\nA university graduate in any discipline is required, as well as proficiency in languages required by the process, flexibility to work shifting schedules, and the ability to thrive in a team environment seeking feedback and open to development.
\nProficiency with personal computers and basic software packages and specialised applications is also necessary, along with excellent communication skills and politeness and friendliness at all times.
\nPatience and empathy are essential traits for this role, as well as the ability to work in a high-volume, fast-paced environment.
\nDue to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
\nThe chosen candidate for this role will be required to undergo enhanced vetting.
\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
\nWe take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.
\nWe encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc.
\nWe consider all applications based on merit and suitability to the role.
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\nWhat we're all about.
\nWe're a company that's driven by a desire to do things better than the last time. Our environment of discovery and innovation allows us to create deep and valuable relationships with our clients to create real change for them and their industries.
\nThe opportunity.
\nWe're seeking a highly motivated professional to join our United States sales team and continue to improve outcomes for our clients in a transformational way. As a Sales Director, you will be responsible for contributing to and executing the sales go-to-market strategy within your defined territory and accounts, identifying new opportunities, building pipeline, winning new deals, and meeting company targets.
\nWhat you'll be doing.
\nRequirements
\nBenefits
\nWe offer a competitive base salary ranging from $165k - $200k per annum plus commission plan of 100% of basic salary (uncapped), 100% 401K match up to 5%, comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being, tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care, competitive annual leave, parental leave, PTO, and observed holidays, well-being benefits, such as the Calm App and Wellbeing 1/2 days off, continuous Training and Development, including access to Udemy Business, Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period, Employee Referral Program, Team Social Budget & Company-wide Socials.
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