Key responsibilities include: Covering the helpdesk in the absence of Helpdesk Operative Vetting service requests received via CAFM system Analysis of job history/running reports to avoid duplication Ordering parts required for the job Prioritising urgent jobs and plan and dispatch engineers to meet urgent demand Plan/Coordinate work for current and next day Escalating any complaints or issues as required Ensuring Reactive Work to Additional Work process is followed Managing the completion process, reviews, audit fails and ensuring all closures are sent to the client via the CAFM system Collating and submitting SLA extension requests to the client Adhering to all SLAs/KPIs set against your role and including call answering times, quality assurance, email response times if covering the Helpdesk Utilising CAFM system - Obtaining and Providing mitigation for breached Faults for previous 24 hours (ready for period end) Ensuring compliance with statutory and company procedures across all functions Taking reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions and to co-operate with their employer so far as is necessary to enable them to carry out their statutory duty Having high attention to detail on all work submitted Contributing to reducing levels of customer complaints Undertaking other duties as directed by management

XML job scraping automation by YubHub

Our consulting business is outgrowing the market and annually recognised as one of the top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best.

The Team: Our Communications, Media and Tech practice supports the largest and most recognisable global firms solve their biggest challenges in today's age of constant disruption. With diverse services, ranging from strategy and advisory to large scale implementations and change initiates, from business change to operational transformation and leading-edge digital solutions, we help clients shape and achieve their growth agenda for a sustainable future.

The Role: To drive and grow our business specifically in High-Tech and Semiconductor, we are seeking experienced Principles with a strong background in high tech and business consulting to lead strategic projects at clients in the High-Tech industry. The ideal candidate will bring a blend of industry expertise, leadership skills, and a consulting mindset to drive critical initiatives, optimise operations, and guide cross-functional teams toward achieving operational excellence.

**Key Responsibilities:*

• Strategic Leadership:
• Support the development of our High-Tech business to drive growth, operational efficiency, and market leadership.
• Collaborate with executive leadership to define and drive business plan for the High-Tech business

• Operations Management:
• Oversee day-to-day operations of projects ensuring milestones are met on time and within budget.

• Client & Stakeholder Management:
• Managing client expectations on projects while delivering value for our clients
• Provide periodic reports and presentations to senior leadership and board members on the status of key projects.

• Team Management:
• Managing expectations and drive personal growth of the project team members
• Support in growing the practice in hiring and coaching of our consultants

• Cross-Functional Collaboration:

Partner cross Infosys with other service lines like ADM, BPM and Engineering, and sales teams to ensure alignment in sales and delivery

• Facilitate communication between technical and non-technical teams to ensure smooth project execution and resource allocation.

• Financial Oversight & P&L Responsibility:
• Develop and manage budgets for High-Tech projects, ensuring cost-efficiency and alignment with company goals.
• Monitor P&L performance for the High-Tech business, identifying areas for cost optimisation and revenue growth.
• Work with finance teams to create financial models, forecasts, and investment cases for new semiconductor ventures.

Qualifications:

• Education:
• Master’s degree, preferably in Engineering, Economics or Business Administration

• Experience:
• 8+ years of experience in management consulting, with at least 4 years in the High-Tech and/or semiconductor industry
• Previous experience within a consulting organisation, mentoring and guiding teams of consultants under direct leadership
• Proven track record of achievement in delivering consulting and technology services
• Strong experience in driving digital, AI, Industry 4.0, supply chain and/or cyber security transformation programs
• Experience managing cross-functional teams and working in a matrixed environment.

• Skills:
• Understanding of High-Tech and/or semiconductor industry, manufacturing and supply chain.
• Comfortable working at executive level within complex organisations, able to build empathy, credibility and trust with key stakeholders.
• Good presentation skills, experienced and comfortable presenting to large groups and delivering inspiring and engaging presentations.
• Strong project management and leadership skills, with the ability to lead large teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Willingness to travel as needed.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Flexible work hours and the possibility of hybrid work.
• A collaborative and innovative work environment with a team of industry experts.

Why Join Us?

• You will be part of an international diverse team, innovation-driven practice and a high-performance culture.
• We offer industry-leading compensation and benefits.
• We offer top training and development opportunities so that you can grow your career and achieve your personal ambitions.
• We believe in empowering all individuals, regardless of gender, background, or experience level. Women represented >20% of our Board and >40% of our workforce, that spans over >150 different nationalities and more than 50 countries worldwide.

XML job scraping automation by YubHub

Key responsibilities include:

• Translating business requirements into clear product or functional specifications
• Collaborating effectively with cross-functional stakeholders and ensuring technical alignment across teams
• Providing foundational cloud architecture expertise across major platforms (AWS, Azure)
• Guiding architectural decisions with strong analytical, problem-solving, and risk-management skills

The ideal candidate will have:

• 2-4 years of experience in Business Engineering, Product Management, or a similar role
• Experience with digital product development and/or cloud- and web-based applications
• Good understanding of agile software development lifecycles
• Solid understanding of ASPICE standards and the V-Cycle development process
• Strong analytical and conceptual thinking skills
• Experience with system engineering, architecture decision frameworks, and modeling methods
• Ability to communicate effectively in written and spoken English

In return, MHP offers a dynamic and supportive environment where you can continuously grow with your projects and objectives. You will be part of a strong team spirit, welcomed with curiosity, creativity, and unconventional thinking patterns. MHP values diversity and recognizes the importance of healthy, tight-knit communities and sustainable environmental changes.

XML job scraping automation by YubHub

Key responsibilities include:

• Conducting planned and unplanned post-delivery customer visits, communications, and facilitating resolution of technical and customer satisfaction issues.
• Setting priorities and effectively escalating technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
• Visiting Authorized Service Centers (ASCs) and supporting onsite audits in accordance with the Standard Operations Manual.
• Working with the Technical Support and Engineering teams to troubleshoot, resolve uncommon technical difficulties, and to initiate development of approved repair procedures and drawings.
• Updating management of customer's key aircraft operational and maintenance concerns/issues.
• Understanding the Flight Ready and Engine Maintenance Programs to support customers' questions on program agreements.
• Understanding and being able to effectively utilize Honda Aircraft Company's internal (customer support/in-service-related) processes, support resources to better support the customer.

The ideal candidate will have a Bachelor's degree from a four-year college or university in Business, Aviation Management, or a related technical field, and at least 5 years of experience in general aviation, with previous directly related work experience in customer support and/or product support.

The role requires excellent communication and problem-solving skills, with the ability to work effectively in a team environment and to facilitate resolution to complex technical issues and customer concerns.

Benefits include competitive base salary, paid overtime, regional bonus, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, and relocation assistance.

XML job scraping automation by YubHub

Your primary responsibilities will include delivering interactive presentations and solution demonstrations to all levels of an organization, whiteboarding solutions, and leading Q&A sessions with prospective customers. You will also collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts.

To be successful in this role, you will need to have a strong technical understanding of the Auth0 product line and the underlying technologies and protocols. You should also be able to communicate effectively with both technical and non-technical audiences.

In addition to your technical expertise, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

As a Solutions Engineer, you will have the opportunity to work with a variety of customers and projects, and to contribute to the growth and success of our business.

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

The annual On Target Compensation (OTE) range for this position for candidates located in Germany is between €122,000-€134,000 EUR.

XML job scraping automation by YubHub

XML job scraping automation by YubHub