Staff/Senior AI Product Manager

6e3b911a-6f7 Staff/Senior AI Product Manager We're building a new function at Intercom: AI Product Management. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

You'll lead a major part of our AI product surface, owning an important area of Intercom's AI platform or AI agent and being accountable for its vision, strategy, and impact. You'll deeply understand customers, the business, and the technology, learning the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high-quality decisions and build a compelling roadmap.

You'll work side-by-side with a world-class AI team, collaborating every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade-offs, and turn advanced AI capabilities into high-value product experiences.

You'll ship ambitious, high-quality AI product, taking AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful.

You'll collaborate across the company, working closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact.

You'll lead through clarity, ownership, and momentum, bringing teams together, communicating decisions clearly, creating alignment, and consistently pushing toward impactful outcomes.

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]]> full-time senior hybrid Strong AI and technical fluency, Excellent product judgment, Sharp problem framing and customer insight, Ability to build world-class product, Strong communication and leadership Engineering Technology Intercom https://logos.yubhub.co/intercom.com.png Intercom is an AI Customer Service company that provides incredible customer experiences. It was founded in 2011 and trusted by nearly 30,000 global businesses. https://www.intercom.com/ https://job-boards.greenhouse.io/intercom/jobs/7377200?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply Dublin, Ireland 2026-04-25 4ccb12c3-aec Senior AI Product Manager Intercom is seeking a Senior AI Product Manager to join its team. As a Senior AI Product Manager, you will shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You will work at the intersection of advanced AI research, cutting-edge product development, and real customer problems, helping us build world-class AI products that deliver meaningful business impact.

This is a high-ownership role for a technical, customer-obsessed PM who thrives in fast-moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences.

Key responsibilities include leading a major part of our AI product surface, deeply understanding customers, the business, and the technology, working side-by-side with a world-class AI team, shipping ambitious, high-quality AI product, collaborating across the company, and leading through clarity, ownership, and momentum.

Requirements include strong AI and technical fluency, excellent product judgment, sharp problem framing and customer insight, ability to build world-class product, and strong communication and leadership.

Why you'll love it here:

You'll work with an experienced AI team that has been shipping AI long before it was mainstream.
You'll have real autonomy, real impact, and real responsibility.
You'll help build the next generation of customer service through the power of AI.
You'll help shape the future of AI PM craft at Intercom.

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