This role is based out of São Paulo, Brazil, and requires coming into our office at complexo JK Iguatemi 2-3 days a week.

Responsibilities: Provide best-in-class support to our global portfolio Dedicate to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear Incentivize spend increase to existing companies (portfolio management) Document processes and enhancements to the internal team

Requirements: Must be currently enrolled in a university or technical program English and Portuguese mandatory, Spanish a plus Previous exposure to support is a plus Preferable experience in Zendesk Platform/Hubspot Advanced communication skills (written and spoken) Curious about the details on how the business operates Self-starter, proactive, and highly motivated Team player and very hands-on Agile and able to pivot quickly with the changing environment

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