Responsibilities

• Lead the implementation and maintenance of the project's document control system and Common Data Environment (CDE).
• Manage the review and approval cycles for technical submittals, RFIs (Requests for Information), and design deliverables (Concept to IFC).
• Ensure rigorous version control to prevent the use of obsolete drawings or documents on-site or by consultants.
• Generate regular status reports on document turnaround times, pending approvals, and submittal registers for MIS reporting.
• Administer user access, folder structures, and metadata tagging in accordance with ISO 19650 or project-specific standards.
• Consolidate and audit all 'As-Built' documentation and commissioning records for final handover to Facilities Management (FM).

Key Requirements

• CAN-DO attitude and GTD (Get Things Done) mindset.
• Ensure 100% accuracy in document filing and distribution to avoid technical errors on-site.
• Maintain zero tolerance for undocumented decisions or unrecorded design changes.
• Enforce strict turnaround times for document reviews across all stakeholders.

Requirements

• Related Diploma, Certificate or Degree.
• Min: 5 Years Max: 8+ Years.
• Languages Required: English.

Computer and Software Proficiency

• CDE Platforms (Aconex, BIM 360, Procore, or similar)
• AutoCAD.
• Knowledge of BIM standards (e.g., ISO 19650, PAS 1192) and LOD specifications.
• MS Project.
• Advanced MS Office (Excel, Word).

Why Join Flow? Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East. Competitive compensation & benefits. A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.

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Flow is a real estate company that operates a technology platform and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces.

Flow is seeking a motivated and technically capable IT Support Technician to join the Information Technology team. This is a fully on-site position based out of Flow's headquarters in Miami, FL. The primary focus of this role is delivering reliable, responsive day-to-day technical support to end users at HQ , covering hardware, endpoints, and Flow's internal software and SaaS platforms.

Responsibilities

End-User Hardware Support

• Diagnose and resolve hardware issues on Windows and macOS endpoints including laptops, desktops, monitors, printers, and peripherals

• Perform hardware replacements and upgrades (RAM, SSD, batteries) as directed

• Coordinate warranty repairs and loaner equipment logistics across properties

• Maintain accurate hardware inventory records and asset tags for all managed devices

• Image and configure new devices using established MDM processes (Intune / JAMF)

Flow Software and SaaS Support

• Provide Tier 1 and Tier 2 support for Flow's internal software platform and business applications

• Assist users with login, access, and workflow issues within Flow's SaaS environment

• Escalate software defects and integration issues to the Head of IT or vendor support with clear documentation

• Support account provisioning and system access setup for new hires during onboarding, coordinating with HR to ensure access is ready on day one

• Assist with SSO and identity-related access issues (password resets, MFA enrollment, account unlocks)

HR Partnership and Staff Onboarding

• Partner closely with local HR to coordinate the full IT onboarding experience for new hires , ensuring equipment is ready, configured, and delivered on or before the employee's first day

• Attend or coordinate with HR for new hire start dates, providing device setup, account access, and a basic IT orientation to each incoming employee

• For employee offboarding, this role is responsible for requesting and collecting all company-issued equipment, logging each asset back into inventory, and ensuring devices are properly stored and staged for redeployment , access revocation and account closure are handled by the Head of IT

• Maintain a ready inventory of pre-imaged, deployment-ready devices to support HR's hiring timelines without delay

• Serve as the primary IT point of contact for HR on access provisioning questions, equipment requests, and new hire readiness

On-Site Infrastructure and Networking

• Perform basic network troubleshooting including connectivity, Wi-Fi, and DHCP issues at property locations

• Support structured cabling patching, switch port assignments, and AP reboots under IT guidance

• Assist with AV equipment support in conference rooms and common areas

• Maintain organized and labeled IT closets and network equipment at each property

Ticketing and Documentation

• Log, track, and resolve support requests through the IT ticketing system with thorough notes

• Document resolutions and contribute to the internal IT knowledge base

• Escalate unresolved issues to the Head of IT with clear context and troubleshooting steps already taken

• Provide regular on-site status updates and communicate maintenance windows to property managers

Work Location

• This is a fully on-site role based at Flow HQ in Miami, FL , remote and hybrid arrangements are not available

• The majority of work is performed at HQ; on-site visits to other Flow properties in Brickell, Downtown Miami, and Fort Lauderdale are part of the role's scope and will occur as needed (valid Florida driver's license and reliable vehicle required , mileage reimbursed)

• Site visits are coordinated with the Head of IT and scheduled to minimize disruption to property operations

Ideal Background

• 1–4 years of IT support or help desk experience in a professional environment

• Working knowledge of Windows 10/11 and macOS , installation, configuration, and troubleshooting

• Experience troubleshooting hardware: laptops, desktops, printers, monitors, and peripherals

• Familiarity with SaaS platforms and cloud-based productivity tools (Microsoft 365, Google Workspace, or similar)

• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi, and VPN fundamentals

• Experience using an IT ticketing system (Zendesk, Jira Service Management, Freshservice, or similar)

• Valid Florida driver's license with a clean driving record and reliable transportation

• Ability to work independently across multiple sites with minimal direct supervision

• Strong verbal communication skills with non-technical end users

Preferred Qualifications

• CompTIA A+ certification or equivalent vendor certification (Microsoft, Apple)

• Experience with endpoint management platforms: Microsoft Intune or JAMF

• Familiarity with Active Directory / Microsoft Entra ID: user management, group policies, password resets

• Exposure to SSO, MFA enrollment, and basic identity management workflows

• Experience supporting hospitality, real estate, or property management environments

• Basic scripting knowledge (PowerShell or Bash) for automating repetitive tasks

• Experience with structured cabling, switch patching, or AV support

Other Requirements

• Must be able to lift and carry IT equipment up to 50 lbs

• Comfortable working in server rooms, IT closets, and under desks as needed

• Full-time on-site presence required , candidates must be local to or willing to commute daily to Miami, FL

• Must report to Flow HQ at the start of each workday

• Occasional after-hours or weekend support may be required for critical incidents or scheduled maintenance

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Key Responsibilities

• Support recruitment across the UAE business, ensuring a high bar for talent while maintaining speed and efficiency.
• Design and implement performance management frameworks, including goal setting, review cycles, and feedback processes.
• Establish and manage core HR processes across the employee lifecycle, including onboarding, development, and retention.
• Partner with leadership to define organizational structure, roles, and reporting lines as the business scales.
• Build and maintain HR policies and procedures aligned with UAE labor law and best practices.
• Drive a high-performance culture, ensuring accountability, clarity, and alignment across teams.
• Act as a trusted advisor to leadership on talent, performance, and organizational matters.
• Manage employee relations and resolve issues in a proactive and professional manner.
• Oversee HR operations, including payroll, benefits, and documentation, ensuring accuracy and compliance.
• Continuously improve systems and processes to support a growing organization.

Background & Experience

• 6–10+ years of experience in HR, with strong exposure to talent management and organizational development
• Experience operating in high-growth or scaling environments
• Strong understanding of performance management frameworks and organizational design
• Solid knowledge of UAE labor law and regulatory requirements
• Experience building or formalizing HR processes and systems
• Strong communication and stakeholder management skills
• Highly organized, with strong attention to detail

What We Are Looking For

• High ownership and accountability
• Structured, disciplined, and detail-oriented
• Practical and solutions-oriented
• Comfortable operating in ambiguity while building systems
• Strong judgment and discretion
• Low ego, highly collaborative
• Focused on outcomes over process

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Your role is vital in bringing our hospitality vision to life through thoughtfully crafted plates and a deep respect for the culinary process. With an eye for detail and a passion for quality, you will support our kitchen team in creating meals that nourish not just the body, but also a sense of connection and community.

Whether it’s prepping for a busy brunch or supporting a sustainably sourced dinner service, you will bring a commitment to design, sustainability, and care in every dish.

Responsibilities

• Prepare and cook menu items consistently, with attention to detail, presentation, and portion control.
• Assist with daily prep, including washing, chopping, and storing seasonal produce.
• Contribute to a positive, respectful, and team-oriented kitchen culture. Support operations across multiple entities (food trucks, grocer, commissary, events) as business needs dictate.
• Monitor ingredient inventory and collaborate with the team to restock local, sustainable goods as needed.
• Maintain a clean, organized, and eco-conscious workspace by properly handling ingredients, adhering to food safety guidelines, and sanitizing tools, cookware, and surfaces.
• Support eco-conscious kitchen practices by composting food scraps, sorting recyclables, and minimizing waste.

Ideal Background

• Previous line cook or culinary experience required, especially in farm-to-table or scratch kitchens using organic, seasonal, and locally sourced ingredients.
• Strong knife skills and knowledge of cooking techniques.
• Passion for seasonal ingredients, sustainability, and local food.
• ServSafe certification (or willingness to obtain) is a plus.
• Ability to keep the cooking station and kitchen clean, organized, and aligned with health and safety standards.
• Strong sense of curiosity and willingness to learn , take notes, ask questions, and communicate clearly.
• Ability to stay organized and self-driven without constant direction.
• Flexible schedule; able to work evenings, weekends, and holidays, especially during busy seasons.
• Comfortable with the physical demands of the role , able to lift up to 50 lbs and remain on your feet for long shifts.
• Remain calm and focused under pressure; we value grace and grit, especially during peak hours.

Additional Information

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities

• Execute and innovate menus focused on plant-forward, Mediterranean-inspired cuisine while aligning with budget targets.
• Prepare retail products for Grocer, including smoothies, juices, dips and spreads, dressings, sandwiches, bowls, salads, wraps, soups, grazing boards, and health-focused grab-and-go meals, with attention to portion control and cost efficiency.
• Manage daily kitchen operations with a focus on labor and food cost control, waste reduction, and consistent adherence to food safety and quality standards.
• Monitor and optimize food costs through sourcing fresh, local, seasonal ingredients, vendor negotiation, and maintaining accurate inventory and ordering systems.
• Develop and manage kitchen budgets, track expenses, and ensure operations stay within financial targets while contributing to overall profitability.
• Train, supervise, and motivate kitchen staff to maintain high productivity, efficient prep times, and minimal overtime, while upholding Flow’s standards.
• Oversee catering logistics, ensuring efficient planning, resource use, and profitable execution of on-site and off-site events.
• Maintain a clean, organized, and compliant kitchen environment that supports both culinary excellence and operational efficiency.

Ideal Background

• 5–8+ years of culinary experience, with at least 2–3 years in a leadership role (Head Chef, Sous Chef, or Kitchen Manager), preferably in high-volume or multi-unit environments.
• Experience overseeing full P&L or kitchen financial performance, including food cost, labor, and vendor management.
• Background in multi-outlet operations, catering, or retail food concepts (e.g., grab-and-go, markets, or commissary kitchens) is strongly preferred.
• Experience in scaling kitchen operations or opening new concepts/locations is a plus.
• Exposure to hospitality-driven or lifestyle brands (luxury, wellness, or community-focused concepts) is a strong advantage.

Additional Information Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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• Compute, classify, and record numerical data to maintain complete financial records.
• Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members.
• Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment.
• Adhere to all standards and regulations to promote safe and efficient hotel operations.
• Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities.
• Manage all Front Office computer system operations/functions and handle guest requests promptly.
• Maintain proper records, including log books and other documentation.
• Be familiar with and enforce all hotel policies and house rules.
• Complete initial direct bills daily, attach necessary documentation, and place on the Property.
• Prepare and distribute the Daily Flash Report.
• Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees. Ideal Background
• Minimum 1 year of hotel or related field experience.
• High School diploma or equivalent college coursework in relevant areas a plus.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills to address guest issues and emergencies.
• Familiarity with Windows OS, approved spreadsheets, and word processing.
• Clear communication skills.
• Quick and accurate decision-making abilities.
• Ability to thrive in high-pressure situations.
• Effective problem-solving skills, including prevention and resolution.
• Capability to assimilate complex information and adapt as necessary.
• Proficiency in financial data analysis and basic arithmetic.
• Comfort working in a self-managed environment.
• Active listening and conflict resolution skills.
• Maintaining composure and professionalism under pressure.

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Responsibilities

• Assist in marketing efforts to attract and retain residents.
• Conduct property tours and promote units to prospective residents.
• Assist in managing lease applications, renewals, and move-ins/move-outs.
• Ensure all leasing paperwork is completed accurately and efficiently.
• May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals.
• Participate and assist team efforts to elevate the resident experience and maximize building revenues.

Resident Relations

• Manage Flow's Resident Experience Team.
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner.
• Maintain regular communication with residents and proactively address residents' concerns to maintain an elevated resident experience.
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.

Financial Management

• Assist in the collection of rent payments, security deposits, and other fees.
• Follow up on delinquent accounts and coordinate with the Community Manager on rent collection efforts.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system.

Property Operations

• Support the Community Manager with managing maintenance requests and ensuring timely completion.
• Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations.
• Coordinate with vendors and contractors for property-related services.

Administrative Support

• Maintain accurate records of resident information, leasing agreements, and financial documentation.
• Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities.
• Support compliance with Fair Housing laws, local, state, and federal regulations.

Ideal Background

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in property management, leasing, or customer service with a preference for Class A high-rise multifamily.
• Experience with sales, marketing, and financial data.
• Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word).
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred.

Additional Information Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life).
• Paid time off and 13 paid holidays.
• 401(k) retirement plan.
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
• Access to HSA-compatible plans.
• Pre-tax commuter benefits.
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.

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Responsibilities

• Lead interior design projects from early concept through design development and execution, owning the creative direction and ensuring it carries through every phase with intention and consistency
• Develop strong creative concepts, spatial strategies, and material palettes that align with Flow's brand identity and experiential goals , rooted in nature, warmth, and a deep respect for how people actually live in community
• Design hospitality, multifamily, and food and beverage environments with a clear understanding of guest experience, neighbor experience, and operational needs. Beautiful and functional. Never one without the other
• Oversee and produce high-quality presentations, mood boards, renderings, and visual storytelling materials that communicate not just what a space will look like, but how it will feel and why it matters
• Guide design development across layouts, FF&E, custom elements, and finishes , bringing an elevated eye to every selection while managing the practical realities of budget, lead times, and durability
• Collaborate with technical, procurement, and construction teams to protect design intent through execution. What gets designed is what gets built. That standard is yours to hold
• Mentor and provide creative direction to junior designers, raising the bar on craft and thoughtfulness across the team
• Participate in client presentations, design reviews, and key decision-making moments with the presence and clarity that senior leadership expects
• Contribute to the ongoing evolution of the Flow design language , our references, our standards, our material library, and the shared understanding of what a Flow space should feel like wherever it exists in the world

Ideal Background

• 10 or more years of professional experience in interior design, with a strong portfolio across hospitality, multifamily, and/or food and beverage projects. You have led work from concept through completion and understand the full arc of what that requires
• A proven ability to manage design complexity across multiple scales and stages simultaneously , from a lobby renovation to a full property concept , without losing the creative thread or the organizational rigor
• Strong conceptual thinking paired with deep attention to materiality and detail. You care about the big idea and you care about the grout line. Both matter
• A natural researcher. You study regions, light, craft, and culture before you design. You arrive with references and leave with conviction
• Advanced proficiency in design and visualization tools. You can communicate your ideas fluently across presentations, drawings, and renderings
• A high level of personal sensibility and style. Whether your background touches fashion, fine art, hospitality, or architecture , it shows up in how you see a room and the choices you make inside it
• Excellent communication skills and the ability to collaborate generously across disciplines in a fast-moving environment. You push back thoughtfully and you bring warmth to the process
• Bachelor’s degree in Interior Design, Architecture, or a related field
• A portfolio demonstrating creative leadership, spatial intelligence, and executional rigor is required

Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities

1. Wellness Product & Amenities Ensure all wellness spaces (gyms, studios, recovery areas) are best-in-class, consistently maintained, and aligned with Flow's brand standards. Continuously improve the physical and experiential design of wellness amenities. Identify and implement new wellness offerings (e.g. recovery, nutrition, mental wellbeing).

2. Programming & Instructor Network Design and manage a high-quality weekly class schedule across properties. Recruit, onboard, and manage top-tier instructors from both within the community and the external market. Maintain consistent class quality, utilization, and experience standards. Balance free vs. paid offerings to maximize both engagement and revenue.

3. Community Activation (Fitness & Wellbeing) Build and activate the Fitness, Sports & Wellbeing community within Flow. Support the creation and growth of Flow Clubs and neighbor-led initiatives. Partner closely with the Community Engagement Lead and Ambassadors. Create pathways for residents to participate, lead, and contribute.

4. Revenue & Business Growth Develop and scale wellness-related revenue streams (classes, services, partnerships). Build partnerships with external wellness providers and brands. Track and optimize revenue per resident through wellness offerings. Ensure the wellness vertical contributes meaningfully to ARPU growth.

5. Marketing & Brand Positioning Concept and execute wellness-driven events and experiences that elevate Flow's brand in the market. Position Flow as the leading wellness-focused residential community in Riyadh. Collaborate with the marketing team to create compelling wellness content and storytelling. Leverage events, instructors, and community leaders to build brand visibility and credibility. Activate public-facing wellness experiences (e.g. pop-ups, open classes) to attract new audiences. Ensure consistency between the wellness experience delivered on-site and the brand presented externally.

6. Performance & Insights Track engagement, attendance, and satisfaction across all wellness initiatives. Analyse participation trends and continuously improve programming. Report on key metrics including engagement, revenue, and retention impact.

Qualifications Minimum of 2 years experience in wellness, fitness, hospitality, or community-driven operations. Strong understanding of fitness programming, instructor management, and wellness trends. Experience building or scaling a service or community-based offering. Highly organised with strong execution ability across multiple locations. Excellent communication and stakeholder management skills. Entrepreneurial mindset with a bias toward action. Fluency in English required; Arabic is a plus.

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The New Neighbor Success Manager will lead and scale the Neighbor Success Team at one Flow community, ensuring every prospective and new resident receives a world-class, consistent, and deeply personalized experience from first interaction through move-in and early residency.

This role blends high-volume leasing production with daily team leadership: setting the focus for the day, coaching tours and closes, enforcing pipeline discipline, and driving pace-to-goal performance. You will protect the Flow standard , clear, warm, high-touch communication and a consistent move-in experience , while ensuring the team operates with urgency and accountability.

Schedule: This is an on-site leadership role that requires a flexible schedule, including weekends, to ensure peak leasing coverage and uphold standards.

Responsibilities

• Lead daily huddles to align on priorities, pace, coverage, and the plan for the day, ensuring the team is clear on goals and execution.
• Own floor leadership during peak hours: manage walk-ins, protect tour coverage, remove blockers in real time.
• Build a consistent daily rhythm: pipeline reviews, follow-up audits, tour debriefs, and end-of-day recap.
• Own weekly and monthly leasing targets for the property (leases signed, occupancy pacing, and revenue/price discipline as directed).
• Lease alongside the team; expected to close a meaningful share of leases while leading execution.
• Coach consultative selling: discovery, objection handling, urgency, and closing , every strong conversation ends with a clear next step.
• Maintain strong CRM hygiene with accurate stages, notes, tasks, and follow-up timing, operating with a “no lead left behind” standard.
• Manage the funnel end-to-end (lead → tour → app → approval → signature) and drive rapid corrective action when conversion slips.
• Use data and CRM insights to forecast pace, diagnose constraints, and improve productivity and conversion outcomes.
• Provide weekly reporting to leadership: pace-to-goal, funnel health, wins, risks, and a clear action plan.
• Develop broker, relocation, and employer relationships to generate incremental demand (not purely reactive leasing).
• Support local outreach/events that reliably convert into tours and applications.
• Partner cross-functionally with leasing and property operations to ensure unit readiness, seamless move-ins, and timely resolution of leasing-related escalations.
• Escalate constraints early (inventory gaps, pricing friction, process breakdowns) with proposed solutions and owners.
• Deliver a consistent, high-touch prospect-to-move-in experience aligned with Flow’s voice and service standards.
• Set the standard for communication quality, responsiveness, professionalism, and follow-through across the onsite team.

Ideal Background

• 5+ years of leadership experience in consultative sales, customer success, hospitality management, real estate operations, or related client-facing functions; multifamily/resident experience strongly preferred.
• Exceptional communication, presentation, and interpersonal skills.
• Tech-forward mindset; comfortable with CRM dashboards, analytics, automation tools, and operational workflows.
• Proven ability to coach performance, run a daily cadence, and drive outcomes through KPIs.
• Strong CRM fluency and comfort with funnel metrics, reporting, and follow-up discipline.
• High presence and floor leadership; calm under pressure; solutions-first.
• Flexible schedule required, including weekends and occasional evenings as business demands.
• High-ownership mentality: first in, last out when needed, stays in it until the job is done.

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities:

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
• Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices
• Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
• Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
• Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
• Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
• Handle check-out, cash management, and adheres to cashiering and credit policies
• Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
• Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
• Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)
• Use various software programs to input special requests and arrangements accurately
• Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs

Ideal Background:

• High school diploma or equivalent; college or relevant experience is a plus
• Residential Services or Hospitality experience in a luxury environment preferred
• Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
• Computer literacy with the ability to use a variety of software’s
• Strong attention to detail, problem-solving skills organizational abilities and attention to detail
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Additional Information Benefits: • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities:

• As a key leader, you will partner with the General Manager to guide daily operations, fostering a culture of excellence, care, well-being, and community in every guest and team interaction
• Lead and develop both FOH and BOH teams, nurturing a culture of accountability, creativity, and shared purpose aligned with Flow's values
• Support recruitment, scheduling, and continuous education to build a purpose-driven, guest-focused team
• Oversee food and beverage programs, curating offerings that prioritize wellness, creativity, and sustainability, while maintaining consistency and integrity
• Work cross-functionally to optimize service flow, elevate team synergy, and enrich the overall neighbor and guest journey
• Address guest feedback and inquiries with grace, ensuring service recovery reflects Flow's ethos of care and community
• Maintain mindful inventory practices, manage ordering, and oversee cost management aligned with our values of sustainability and stewardship
• Ensure health, safety, and wellness standards are upheld, reflecting our commitment to integrity and responsibility
• Support the execution of events, promotions, and initiatives that align with Flow's mission of oneness, contributing to community engagement and brand growth
• Assist in budgeting, forecasting, and financial tracking with a focus on aligning fiscal responsibility with purpose-driven hospitality
• Identify opportunities for cost control and savings, implementing initiatives to reduce waste, optimize labor efficiency, and improve resource utilization while upholding the highest standards of quality and care
• Collaborate with the GM to develop and monitor financial strategies that drive profitability through thoughtful cost reduction and operational efficiencies

Ideal Background:

• Experience: 2-4 years in food & beverage management or hospitality operations. You've led teams, optimized operations, and built strong customer relationships.
• Financial Know-How: You're comfortable with P&L statements, budgeting, forecasting, and cost controls, always finding the balance between profitability and our core values.
• Customer-Centered: You care deeply about delivering an exceptional guest experience and have the skills to inspire your team to do the same.
• Creative Problem-Solving: You thrive in a fast-paced environment and can navigate challenges with creativity and grace.
• Community-Focused: You naturally build relationships, engage with the local scene, and understand the power of neighborhood connections.
• Physical Requirements: You'll be on your feet, managing inventory, lifting boxes, and staying engaged throughout the day. Flexibility is key.

Benefits:

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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You'll lead sourcing efforts, manage candidate pipelines, and ensure a consistent, thoughtful journey from first touch to offer. You'll also partner closely with hiring teams to implement efficient, scalable, and values-aligned recruiting practices, supporting growth across both corporate functions and property operations.

Key responsibilities include:

Working closely with hiring managers and cross-functional leaders to define role requirements and hiring needs across both corporate and onsite teams. Leveraging multiple sourcing strategies and channels, including LinkedIn, Job boards, and internal referrals to provide high-quality candidates for open positions. Identifying, prescreening, and evaluating both passive and active candidates to ensure high-quality talent. Leading intake meetings with hiring managers to further understand role qualifications and refine recruitment efforts. Promoting interviewing best practices that enhance decision-making and ensure a consistent, high-quality candidate experience. Partnering with hiring managers and cross-functional teams to coordinate interviews and facilitate an efficient, well-organized process. Maintaining accurate and up-to-date records of candidate information in Lever (ATS).

Ideal background includes:

Bachelor's degree and proven experience in talent acquisition or recruitment-related roles. Over two years of experience leading full-cycle recruiting, ideally in both corporate and operational environments. Strong knowledge of talent sourcing techniques, with hands-on experience using platforms like LinkedIn, job boards, and employee referral programs. Experience partnering directly with hiring managers and cross-functional teams to define hiring needs, lead intake meetings, and shape recruitment strategies. Skilled at assessing candidate profiles through resume reviews and initial screens to identify the best fit for both role and culture. Excellent interpersonal and communication skills, with the ability to build trust with stakeholders at all levels. Highly organized, proactive, and comfortable operating in a fast-paced, startup, or growth-stage environment. Experience using ATS platforms, preferably Lever, to manage pipelines and ensure accurate candidate tracking and communication. Demonstrated proficiency in writing and word processing tools (e.g., Microsoft Word, Google Docs). English and Arabic language fluency required (verbal and written).

Why join Flow? Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East. Competitive compensation & benefits. A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.

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Responsibilities

• Perform general maintenance and repairs including HVAC, electrical, plumbing, appliances, drywall, painting, basic carpentry, and routine upkeep to maintain community standards
• Prepare vacant apartments for move-in by completing turnover repairs, inspections, and improvements
• Conduct routine and periodic property inspections to identify maintenance, safety, and risk management concerns, ensure the property remains in good repair, and report physical needs or issues to management
• Assist with inventory management by tracking, organizing, and maintaining maintenance supplies, tools, and replacement parts
• Maintain working knowledge of building emergency systems, equipment shutoffs, and operational procedures to ensure resident safety and property integrity
• Adhere to all company policies, safety procedures, and security protocols, promptly reporting hazards, incidents, and maintenance concerns
• Deliver strong customer service by fostering positive relationships with residents, vendors, and team members while responding professionally to service requests
• Follow established operational procedures including key control, apartment turns, preventative maintenance, and emergency response protocols

Ideal Background

• High School diploma or equivalent
• A minimum 3-5 years of relevant experience in HVAC repair, Plumbing, Electrical, and General Maintenance repair work
• Ability to promptly respond to work orders and other communications (e.g: text, email)
• Ability to accommodate on-call schedule
• Proficiency in Spanish is a plus
• HVAC Certification is a plus
• EPA Certification is required
• Proficiency in English

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Key Responsibilities:

Lead and scale a leasing team responsible for delivering occupancy and revenue targets across approximately 800 units.

Prepare the organisation for substantial growth, with a similar number of new units joining the portfolio in 2026.

Set monthly and quarterly quotas, define incentive structures, and manage team and individual performance.

Coach junior, inexperienced team members into confident, effective leasing advisors.

Sales Process and CRM Excellence:

Design and optimise the leasing funnel using CRM systems such as HubSpot or Salesforce.

Build, refine, and enforce strong processes for pipeline management, lead qualification, follow-ups, and forecasting.

Integrate multiple technology tools to support a smooth, data-driven sales operation.

Outbound and Relationship-Based Leasing:

Lead the evolution toward a hybrid inbound and outbound leasing model.

Build relationships with relocation agents, brokers, HR teams of major employers, embassies, and other market partners.

Encourage team members to develop their own networks, attend events, and create their own lead pipelines.

Market Growth and Brand Storytelling:

Be a visible ambassador for flow in the Riyadh market.

Maintain an active presence on LinkedIn and other platforms, regularly sharing stories about community living, lifestyle, and leasing success.

Culture and Team Transformation:

Build a culture of accountability, customer focus, proactive outreach, and continuous improvement.

Drive a shift from reactive behaviours to proactive, relationship-based selling.

Bring startup energy: fast learning, constructive iteration, and a willingness to build processes as the business scales.

Qualifications:

8–12 years of experience in sales, revenue, business development, or leasing leadership.

Proven experience managing teams with quotas, KPIs, and performance-driven cultures.

Strong experience using CRM systems such as HubSpot, Salesforce, or similar.

Background in a startup, scale-up, or entrepreneurial environment.

Strong ability to build processes, systems, and workflows from scratch.

Experience coaching junior or inexperienced teams.

Strong B2C experience; B2B relationship-building is also valuable.

Active presence on LinkedIn or other platforms, with a strong personal brand mindset.

Analytical or technology-related diploma or degree.

Ability to drive regularly across Riyadh and attend events, tours, and meetings.

Nice-to-Haves:

Experience in tech, hospitality, residential leasing, or real estate.

Arabic language skills (helpful but not required).

Experience in high-growth or fast-scaling environments.

What Success Looks Like:

Leasing teams meet or exceed occupancy and revenue targets.

Strong, documented leasing processes and playbooks are in place.

CRM data is accurate, visible, and consistently used.

The team generates a significant share of its own leads through relationships and outreach.

Flow gains increasing visibility in the Riyadh market.

The leasing culture becomes proactive, growth-minded, and customer obsessed.

New communities launch smoothly with strong pre-leasing performance.

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The successful candidate will collaborate closely with the finance team, vendors, and other departments within the organization to maintain efficient accounts payable operations.

Responsibilities:

• Ensure the accurate and timely processing of invoices, expense reports, and payments in compliance with company policies and procedures
• Review and approve invoices, ensuring appropriate coding, documentation, and authorization before processing for payment
• Manage vendor relationships, including addressing inquiries, resolving discrepancies, managing the vendor shield process and negotiating favorable payment terms when applicable
• Reconcile accounts payable transactions and resolve any discrepancies or variances with vendors or internal stakeholders
• Monitor and maintain accurate records of accounts payable transactions, including maintaining vendor files, payment history, and supporting documentation
• Develop and implement accounts payable processes, procedures, and controls to improve efficiency, accuracy, and compliance with relevant regulations
• Collaborate with the finance team to ensure accurate accruals, month-end closing, and financial reporting related to accounts payable
• Stay updated with changes in accounting regulations, best practices, and technology related to accounts payable, recommending and implementing process improvements when applicable
• Provide support during internal and external audits, assisting in the preparation of audit schedules and addressing audit queries
• Coordinate with property management teams to resolve tenant billing and collection issues

Ideal Background:

• Bachelor's degree in accounting, finance, or a related field
• 4 - 8 years of experience in accounts payable
• In-depth knowledge of accounts payable principles, practices, and regulations
• Proficiency in using accounting software and MS Office suite, with advanced knowledge of Excel
• Strong analytical and problem-solving skills, with keen attention to detail
• Excellent organizational and time management skills, with the ability to prioritize and meet deadlines
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and vendors
• Experience with Yardi software is preferred

Benefits:

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Key responsibilities include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Benefits include fully employer-paid benefits (Medical/Dental/Vision/Disability/Life), paid time off and 13 paid holidays, 401(k) retirement plan, Healthcare and Dependent Care Flexible Spending Accounts (FSAs), pre-tax commuter benefits, Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.

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Responsibilities

• Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency
• Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team
• Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement
• Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty
• Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets
• Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition
• Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners
• Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results
• Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience

Ideal Background

• 7-10+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (hotel, F&B, retail etc)
• Strong business acumen with expertise in revenue management, distribution, and financial management
• Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners
• Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement
• Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software
• Flexibility to work evenings, weekends, and holidays as needed

Additional Information Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities Prepare and cook menu items consistently to restaurant standards. Execute dishes with attention to detail, presentation, and portion control. Maintain the cleanliness, organization, and sanitation of your station and the kitchen. Assist with daily prep, including washing, chopping, and storing seasonal produce. Collaborate with chefs and team members to support smooth, efficient service. Adhere to food safety standards and proper handling of fresh ingredients. Contribute to a positive, respectful, and team-oriented kitchen culture. Support operations across multiple entities (food trucks, grocer, commissary, events) as business needs dictate.

Ideal Background Previous line cook or culinary experience preferred (farm-to-table or scratch kitchen experience a plus). Strong knife skills and knowledge of cooking techniques. Ability to work efficiently and remain calm under pressure. Passion for seasonal ingredients, sustainability, and local food. Flexible schedule; able to work evenings, weekends, and holidays as needed. ServSafe certification (or willingness to obtain) is a plus.

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Key Responsibilities

• Own financial reporting for the UAE business, ensuring accuracy, timeliness, and completeness.
• Lead budgeting and forecasting processes, working closely with leadership.
• Track performance against budgets and provide clear, actionable insights.
• Manage day-to-day accounting including journal entries, reconciliations, and financial records.
• Prepare and file all required tax returns (including VAT and corporate tax), ensuring full compliance with UAE regulations.
• Ensure compliance with all local financial, regulatory, and statutory requirements.
• Manage cash flow, liquidity, and working capital across the business.
• Coordinate with external accountants, auditors, and advisors where required.
• Establish and maintain financial controls, systems, and processes.
• Support deal teams with financial analysis and underwriting where needed.
• Drive cost discipline and ensure efficient use of capital.

Background & Experience

• 6–10+ years of experience in finance and accounting roles.
• Strong technical accounting foundation.
• Experience managing full set of books and financials records.
• Experience with tax filings and regulatory compliance (VAT and corporate tax).
• Experience in real estate, hospitality, or asset-heavy businesses is preferred.
• Strong experience with budgeting, forecasting, and financial reporting.
• Comfortable operating in lean environments with full ownership of the finance function.

What We Are Looking For

• High ownership and accountability.
• Willingness to operate at both strategic and executional levels.
• Detail-oriented, with a high standard for accuracy and control.
• Structured, disciplined, and reliable.
• Practical and solutions-oriented.
• Low ego, hands-on, and collaborative.
• Comfortable operating in a fast-paced, high-growth environment.

Additional Information Why Join Flow? Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East. Competitive compensation & benefits. A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.

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Responsibilities:

• Oversee and manage full property accounting month-end close process and support Flow's overall accounting month-end close process from beginning to end
• Compile, analyze, and track financial data by performing detailed reviews of monthly property owner reports
• Develop and maintain relationships with the company's internal and external property managers
• Work with auditors for interim and year end audits
• Internally own tax preparation for real estate entities and coordinate with third party tax advisors
• Run cash forecast model and monitor cash flow in partnership with other members of the finance team
• Assist in budget preparation and review
• Understand and manage payment of loans and loan compliance
• Oversee retail tenant escalation calculations, including CAM, taxes, and other operating expenses
• Troubleshoot issues and ensure internal client requests are handled on time, accurately, and with a focus on customer service
• Coordinate with property management teams to resolve tenant billing and collection issues

Ideal Background:

• Bachelor's degree in accounting or finance
• 7+ years of accounting experience or an equivalent combination of education and experience, with some experience in real estate accounting and analytics
• Proficiency with Excel, G-Suite, Yardi, Netsuite/Intacct a plus
• Ability to communicate clearly and concisely and good presentation skills both written and verbal
• Knowledge of Generally Accepted Accounting Principles (GAAP) for real estate property
• Knowledge of real estate terms, definitions, and real estate analytical methodology
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment

Benefits:

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities: Respond to resident inquiries, concerns, and complaints in a professional and timely manner. Maintain regular communication with residents and proactively address residents’ concerns to maintain an elevated resident experience. Act as a liaison to the Board, partnering to resolve any issues or questions in a timely fashion. Support community events and initiatives to foster positive resident engagement. Assist in enforcing property rules and policies to ensure a safe and harmonious environment. Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. This includes the ability to work in a fluid environment and work peacefully with co-workers and residents. Follow the Company’s established procedures related to evictions with proper notice requirements and represent the property as required in court hearings and eviction proceedings.

Financial Management: Assist in the collection of payments, security deposits, and other fees. Prepare and submit daily, weekly, and monthly financial reports as required. Accurately enter all approved bills into the property accounting system, scan all invoices to the community’s data drive, and submit them to accounting for processing. Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce lease terms to maximize revenue.

Property Operations: Partner with the facilities team to manage maintenance requests and ensure timely completion. Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations. Coordinate with vendors and contractors for property-related services. Manage the operation of the community in compliance with company policies, procedures, and business practices.

Administrative Support: Maintain accurate records of resident information, leasing agreements, and financial documentation. Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities. Support compliance with Fair Housing laws, local, state, and federal regulations. Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.

Ideal Background: Active Florida Community Association Management (CAM) license required Bachelor's Degree or equivalent experience preferred 2+ years of experience managing property operations, employees and vendors in a Class A high-rise multifamily or condo building Experience with sales, marketing, and financial data required Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word) required Strong customer service, problem solving, and interpersonal skills Strong organizational skills and attention to detail Ability to work in a fast-paced environment and manage multiple priorities Understanding of Fair Housing regulations and compliance Knowledge of rental contracts and property and anti-discrimination laws preferred Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred

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The Leasing Specialist will show model units to potential renters, lease apartments to qualified applicants, renew leases with current tenants, and serve as a point of contact for prospects and residents to field questions and address concerns. This position will perform all sales and leasing activities to achieve the property's revenue and occupancy goals.

Responsibilities:

• Maintain extensive knowledge of apartment availability, current residents, lease expiration schedules, and amenity offerings.
• Execute digital and physical marketing initiatives to drive external traffic to the property.
• Ensure that the property remains in tour-ready condition at all times.
• Greet prospects, conduct property tours, and show model apartments.
• Communicate with prospects and new residents to ensure satisfaction by writing follow-up emails, sending thank-you notes, and making telephone calls to solidify tours and finalize decisions to lease/renew.
• Process applications, review credit screenings, background checks, and prepare lease and move-in packages.
• Provide assistance during lease signings, ensure smooth resident move-ins, and facilitate seamless transitions for new residents.
• Execute and perform activities in support of the property's lease renewal program by delivering lease renewal letters and packages for residents, contacting renewing residents 90-60 days in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Respond quickly and courteously to resident questions/concerns and take prompt action to solve problems.
• Perform daily inspections and communicate with the facilities team regularly to ensure that the tour path, model units, amenities, and leasing office meet the tour readiness standard at all times.
• Leverage on-site property management software (CRM, Yardi, etc.) to track apartment availability, monitor lease expiration schedules, record traffic and leasing activities, and ensure accurate resident data capture.
• Design and execute off-site marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Instagram, Facebook, e-mail, and other websites), and following other property-specific marketing plans.
• Complete various accounting, financial, and administrative reports as necessary.
• Represent the property and the company professionally through dress and behavior.

Ideal Background:

• Bachelor’s degree or equivalent work experience, preferred
• 1+ years of experience in Class A high-rise multifamily leasing preferred
• Excellent verbal and written communication skills required
• Basic knowledge of Google Workspace and Microsoft Office (Word, Excel) required
• Familiarity with Yardi & Blue Moon preferred
• Canva experience preferred

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This role combines experience design, product development, community building, and business operations. You will be responsible for shaping both the physical environment and the programming ecosystem that supports family life at Flow.

You will create an experience where:

• Parents feel supported, connected, and empowered.
• Children have access to enriching, engaging, and high-quality activities.
• Families build meaningful relationships within the community.
• Flow becomes the obvious choice for family living in Riyadh.

Responsibilities

1. Family Product & Spaces (Critical Priority)

• Redesign and elevate existing family and kids spaces (e.g. playrooms, shared areas) to be best-in-class.
• Define what “great” looks like for family environments across Flow properties.
• Partner with design, operations, and development teams to influence future buildings and upgrades.
• Ensure all spaces are safe, engaging, well-maintained, and age-appropriate across different groups (0–5, 6–12, 13–18).
• Continuously improve the physical experience based on parent and child feedback.

2. Programming for Kids & Families (0–18)

• Design and operate a high-quality, weekly schedule of activities across all age groups.
• Create a balanced mix of:
• Educational (learning, language, development).
• Creative (arts, music, play).
• Physical (sports, movement).
• Social (community events, group activities).
• Source, recruit, and manage instructors, educators, and partners.
• Personally oversee and participate in programming where needed to ensure quality and engagement.
• Ensure programming is inclusive, culturally relevant, and aligned with Flow’s brand.

3. Parent Community & Ambassador Partnership

• Build and activate a strong parent community within Flow.
• Work closely with the Parents & Families Ambassador to cultivate and grow the family community.
• Support and enable ambassador-led initiatives, events, and engagement within the Families & Parenting pillar.
• Create consistent opportunities for parents to connect, share, and support each other.
• Partner with the Community Engagement Lead to integrate families into the broader Flow community.
• Identify and solve key “pain points” of family life in Riyadh through community-driven solutions.

4. Family Services & Revenue

• Develop and scale family-related services as a meaningful revenue stream, including:
• Childcare and babysitting.
• Camps and holiday programs.
• Tutoring and educational services.
• Workshops and enrichment programs.
• Build partnerships with high-quality external providers and brands.
• Balance accessibility with commercial viability.
• Drive increased revenue per family while maintaining a premium experience.

5. Marketing & Brand Positioning

• Concept and execute standout family-focused experiences that build Flow’s reputation in the market.
• Position Flow as the leading residential community for families in Riyadh.
• Collaborate with marketing to tell compelling stories around family life at Flow.
• Leverage ambassadors, parents, and community leaders to build authentic brand credibility.
• Activate public-facing family events, open days, and experiences to attract prospective residents.
• Ensure the real, lived experience of families consistently matches and exceeds the brand promise.

6. Performance & Insights

• Track participation, engagement, and satisfaction across all family initiatives.
• Gather feedback from parents and continuously improve offerings.
• Measure impact on retention, revenue per family, and leasing demand.
• Report on key metrics and performance regularly.

What Success Looks Like

• High and growing participation across kids and family programming.
• Strong parent satisfaction and sense of belonging.
• A highly engaged Families & Parenting community led in part by strong ambassador activation.
• Families choosing Flow specifically for the experience offered.
• Measurable contribution to:
• Renewal rates for family units.
• Revenue per family.
• Leasing demand from family segments.
• A vibrant, supportive, and self-sustaining family community.
• Clearly improved quality and utilization of family spaces.

Qualifications

• 4–7 years experience in education, childcare, family services, community building, hospitality, or a related field.
• Strong understanding of family needs, child development, and community dynamics.
• Experience building or scaling programs, services, or community-led initiatives.
• Experience working with community leaders or ambassador-type models is a strong plus.
• Comfortable operating across both strategy and hands-on execution.
• Excellent communication and interpersonal skills, particularly with parents and families.
• Highly organized with strong execution across multiple locations.
• Entrepreneurial mindset with a bias toward action.
• Fluency in English required; Arabic is a plus.

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We're looking for a skilled Project Manager to lead the planning, design, procurement, construction, and handover of real estate development projects. As the owner's representative, you'll act as the central coordinator between internal teams, design consultants, contractors, authorities, lenders, and stakeholders.

Key Responsibilities:

• Drive the entire project lifecycle from feasibility to handover
• Translate development strategy, brand standards, and product positioning into clear project requirements
• Procure and manage consultants, engineers, PMCs, contractors, and suppliers across multiple geographies
• Control budgets, cost plans, procurement strategy, cash flow, and variation exposure
• Coordinate all design stages, ensuring compliance with global brand standards
• Manage regulatory approvals and ensure compliance with local building codes and international benchmarks
• Track construction progress, quality, safety, sustainability, and risk
• Support sales, marketing, and product development teams with accurate information and technical alignment

Requirements:

• Bachelor's degree in Civil Engineering, Architecture, Construction, or Project Management
• Minimum 15 years of experience in project management
• Strong knowledge of Autodesk Revit, AutoCAD, and BIM standards
• Excellent communication and leadership skills

Why Join Flow?

• Exciting growth opportunity in a fast-growing company
• Competitive compensation and benefits
• Chance to make an impact in shaping the future of residential living in the Middle East

If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow's success story!

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Responsibilities

• Support and drive performance strategy across a multifamily and mixed-use portfolio; track NOI, occupancy, and key operational metrics against budget and underwriting
• Serve as a cross-functional connector between asset management, finance, legal, and operations , owning follow-through on priorities and initiatives
• Build and maintain financial models, investor reporting, and performance analyses; translate data into clear narratives for leadership and capital partners
• Partner with property teams to execute on leasing strategy, CapEx plans, and operational improvements
• Identify and surface risks, opportunities, and inefficiencies across the portfolio; bring structure and rigor to ambiguous problems
• Take on high-priority special projects as directed , from acquisitions to lender communications to operational buildouts

Ideal Background

• 3–6+ years of experience in investment banking, management consulting, private equity, or a similar analytical, fast-paced environment
• MBA or equivalent degree is preferred
• Entrepreneurial mindset , prior exposure to startups, operating roles, or building something from scratch is a strong plus
• High energy, self-starter who wants to be in the room where decisions are made , not just advising from the sidelines
• Exceptional at financial modeling, Excel, and structured problem-solving
• Genuine curiosity about real estate operations and a desire to learn the business end-to-end
• Comfortable with ambiguity and rapid context-switching; institutional discipline without institutional inertia

Additional Information Benefits • Comprehensive benefits package (Medical / Dental / Vision / Disability / Life) • Paid time off and 13 paid holidays • 401(k) retirement plan • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits • Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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The New Neighbor Success Lead plays a central role in guiding prospective residents through every stage of the Flow experience, from initial exploration to the moment they move into their new home. Using a thoughtful blend of data insights, human judgment, and Flow's proprietary technology, this role ensures that every individual or family discovers how Flow's conscious communities can support their personal journey.

Responsibilities:

• Conduct personalized discovery conversations using Flow's technology to assess each client's needs, preferences, and timeframes.
• Articulate and tailor housing solutions across Flow's portfolio.
• Direct prospects to alternative Flow properties when this better aligns with their lifestyle, budget, or timeline.
• Enjoy selling & negotiating within a tech augmented sales process that affords more autonomy and accountability
• Own the full on-site sales motion, including tours, demonstrations, presentations, and closing.
• Maintain accountability for personal workflows & outcomes using Flow's proprietary selling suite.
• Participate in product trainings, user testing, pilot programs, and feedback sessions.
• Provide structured input into technology roadmaps through tour notes, insights, and real-world observations.
• Represent Flow in relationships with local realtors, influencers and events that match well with Flow's Brand ethos.

Ideal Background:

• Strong consultative sales approach with the ability to diagnose needs and recommend solutions.
• High degree of professional judgment, autonomy, and comfort making decisions independently.
• Tech-forward mindset; confident using CRM systems, dashboards, automation, and workflow tools.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to analyze data signals and adapt approaches to individual client situations.
• Collaborative orientation with comfort engaging cross-functional partners.
• Resilient, proactive, and committed to the Flow mission of human flourishing.
• 3+ years in consultative sales, hospitality, real estate, customer experience, or a related field preferred.
• Experience with autonomy in contract negotiation or professional-level decision-making is strongly preferred.
• Real estate or housing experience is beneficial but not required.

Additional Information

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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Responsibilities:

• Contribute to the strategic direction and prioritization of the broader company goals.
• Operate as a key operations team member, assisting to manage and drive strategic and operational initiatives.
• Support the growing analytical needs of the business.
• Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
• Lead various high-priority strategic projects, ensuring cross-functional alignment and accountability, reporting results directly to the operations leadership team.
• Drive critical projects to ensure team alignment, clear accountability, and timely execution of high-quality deliverables.
• Projects may include furthering key cross-functional initiatives, researching new revenue opportunities, and strategic planning around business expansion and organizational growth.
• Translate high-level business priorities into clear and simple initiatives that achieve KPIs tied to company goals.
• Create tools and templates to take the administrative burden off the on-site teams and to better communicate strategies and performance to executive leadership.
• Partner with business leaders to provide data insights into business operations, financial performance, and staffing metrics.
• Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points.
• Review, design, and execute improvements to org structure
• Find knowledge and skills gaps and help address them
• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
• Serve as liaison between staff, executives, leaders, and Head of Operations regarding company environment, employee well-being, project updates, proposals, and planning

Experience:

• Bachelor’s degree or equivalent work experience required
• 3+ years’ in high-growth startup experience preferred

Knowledge and Technical Skills:

• Advanced analytics skills and excellent oral presentation skills required
• Exceptional ability to convey complex concepts, findings, and strategies in written form
• Experience with data analysis
• Experience with budget management
• Strong project reporting skills, with a focus on interdepartmental communication

Benefits:

• Competitive compensation and benefits
• Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East

Why Join Flow?

If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow’s success story!

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Key Responsibilities

• Calendar management and prioritization across internal and external commitments.
• Act as a gatekeeper, filtering and prioritizing inbound requests and communications.
• Coordinate meetings, including preparation of materials, agendas, and follow-ups.
• Track key priorities and ensure timely execution and follow-through across teams.
• Support the CEO in managing day-to-day workflow and decision-making cadence.
• Coordinate internal and external stakeholders to ensure alignment and responsiveness.
• Prepare presentations, notes, and internal communications as required.
• Manage travel, logistics, and scheduling with a high level of efficiency.
• Handle confidential and sensitive information with absolute discretion.
• Support broader operational and administrative needs where required.

Background & Experience

• 4–8+ years of experience in an Executive Assistant or similar role.
• Experience supporting senior executives in fast-paced, high-performance environments.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High level of discretion and professionalism.
• Ability to manage multiple priorities simultaneously.
• Proficiency with standard business tools (Microsoft Office, Google Workspace, etc.).

What We Are Looking For

• High ownership and accountability.
• Highly organized, detail-oriented, and reliable.
• Proactive, with strong follow-through.
• Calm under pressure and able to operate at pace.
• Strong judgment and ability to prioritize effectively.
• Discreet and trustworthy.
• Low ego, highly collaborative.
• Comfortable acting as an extension of the CEO.

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Responsibilities:

• Serve as the primary point of contact for resident renewals, transfers, move-ins, and move-outs. Ensure proper record keeping of all executed leases and rentable items issued.
• Ensuring all activity is recorded daily and proper steps are followed. Perform general leasing duties when necessary, including tours, lease execution, & prospect communication.
• Partner with the Community Manager and communicate with the Asset Manager weekly to set rents and concessions for both renewals and new leases.
• Acquire extensive knowledge of the property, market conditions, competition’s rental rates, concessions, occupancy, and leased percentages.
• Acquire extensive knowledge of our Rental Application, Rental Agreement (Lease), Rules and Regulations, Culture, and other Lease Documents as required by your state or local ordinance to discuss in detail with the new resident.
• Maintain resident relations programs as defined by supervisors with monthly resident events, meeting or exceeding expectations for social media content, survey responses, and online reputation.
• Establish a rapport and marketing relationship with major corporations, local businesses, preferred employers, and any other related companies to be competitive in the market.
• Assist the Community Manager in maintaining the property’s overall curb appeal and appearance by way of inspection compliance in line with the tour route readiness standard. This includes walking available units, models, and the tour path daily to ensure a perfect product and report any liability problems noticed immediately.
• Maintain a resident retention plan by contacting lease renewals 90-60 days in advance and use the renewal spreadsheet for these purposes.
• Adhere to a reporting schedule as identified by the Regional Manager, Community Manager, Accounting, and any other necessary departments to meet Management, Equity Partner, and Lender requirements.
• Respond to emails timely and professionally to ensure you are prepared for all you encounter, whether customers or other Company team members.

Ideal Background:

• Bachelor’s degree or equivalent work experience preferred
• 3+ years of experience as a Class A multifamily high-rise Leasing Manager or 5+ years experience in multifamily high-rise leasing
• Excellent verbal and written communication skills required
• Basic knowledge of Google Workspace and Microsoft Office (Word, Excel) required
• Familiarity with Yardi & Blue Moon preferred

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You'll work closely with global marketing and local leadership, translating strategy into programming that feels rooted in the local culture and community.

Responsibilities

Events , Planning & Execution

• Own the marketing events calendar across all Saudi properties , from ideation through day-of execution.
• Plan and execute a range of programming: community activations involving marketing, brand moments, and property launches
• Manage vendor relationships, logistics, timelines, and on-site production.
• Coordinate across property teams to align scheduling, setup, and resident communications.
• Ensure each event is on-brand, well-executed, and community-first.

Marketing & Brand

• Support and implement local marketing campaigns in line with global brand direction.
• Own the local marketing calendar across events, partnerships, and campaigns.
• Coordinate with the global content team to capture and distribute event content.

Requirements

• 5+ years in events, marketing, or brand , ideally across multiple venues or properties.
• Strong execution skills , you're a self-starter who can run events independently from start to finish.
• Experience with local partnership management.
• Comfortable managing multiple properties and workstreams simultaneously.
• Excellent communication and vendor management skills.
• Culturally fluent , you understand the Saudi market and what resonates locally.
• Familiarity with content creation, social media, and digital marketing.
• Experience with AI and design tools (Claude, Canva, Adobe) a plus.
• Arabic speaker strongly preferred.

Benefits

• Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.
• Competitive compensation & benefits.
• A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.

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Responsibilities

• Drive leasing efforts: Engage, qualify, and convert leads into signed leases, ensuring high occupancy rates.
• Work tirelessly: Be available evenings, weekends, and holidays to accommodate prospective residents' schedules.
• Be tech-savvy: Utilize CRMs, Excel, WhatsApp, Slack, VOIP systems, and email efficiently to manage leads and track leasing performance.
• Master the details: Capture and manage data under pressure, ensuring accurate and organized record-keeping.
• Deliver an outstanding experience: Provide best-in-class customer service to prospects and current residents from diverse cultural backgrounds.
• Be a brand ambassador: Represent Flow’s values by engaging with the community, attending events, and fostering a sense of belonging.
• Understand the legal side: Experience with EJAR is a plus, as you’ll be involved in the leasing process compliance.

Ideal Background

• Minimum 3 years of experience in sales or customer service.
• Experience leasing property is an advantage.
• Experience in Saudi Arabia is an advantage.
• Candidate must be physically located in Saudi Arabia.
• Hardworking & relentless: You thrive under pressure and are willing to put in the hours to get the job done.
• Tech-proficient: You have experience working with multiple systems, capturing data in CRMs, and using tools like WhatsApp, Slack, and VOIP systems to manage communications effectively.
• Sales-oriented: Background in software sales or a related high-touch sales role is a plus.
• Detail-driven: You can juggle multiple priorities without dropping the ball.
• Fluent in English: Exceptional spoken and written communication skills are a must.
• Charismatic & engaging: You have strong presentation skills and can connect with clients from all cultures and backgrounds.
• Active lifestyle enthusiast: Passion for sports, wellness, yoga, fitness, or similar interests is a strong cultural fit with Flow’s brand.
• Ability to drive: A valid driver's license is required.
• Ability to work across multiple sites: Flexibility to travel between different Flow locations as needed.

Additional Information Why Join Flow? Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East. Competitive compensation & benefits. A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.

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Key responsibilities include:

• Operational & Financial Management: Foster a welcoming and engaged community, ensure high levels of resident satisfaction, respond promptly and professionally to resident inquiries, complaints, and requests, implement strategies to enhance neighbour retention and long-term occupancy, and organise community initiatives that strengthen engagement and create a sense of belonging.

• Resident Experience & Community Building: Foster a welcoming and engaged community, ensure high levels of resident satisfaction, respond promptly and professionally to resident inquiries, complaints, and requests, implement strategies to enhance neighbour retention and long-term occupancy, and organise community initiatives that strengthen engagement and create a sense of belonging.

• Leadership & Team Development: Recruit, train, and lead a high-performing team dedicated to exceptional service, set clear goals, performance metrics, and accountability measures for the team, and cultivate a culture of ownership, urgency, and high standards across the team.

• Market Positioning & Strategy: Stay ahead of market trends, competitor activity, and customer needs, develop and implement strategies to drive occupancy, revenue growth, and brand positioning, and work closely with marketing and leasing teams to refine campaigns and drive demand.

Ideal background includes 5+ years of experience in property management, proven expertise in the hospitality industry, strong leadership and team management experience, deep understanding of customer service, property operations, and financial management, excellent communication and problem-solving skills, experience working with expatriates, corporate clients, and a diverse resident base, and ability to thrive in a fast-paced, high-growth environment.

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You will handle a variety of tour and inspection types , including Open Home, Private, and Occupied Tours , and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.

Responsibilities:

• Own and manage all tours and inspections scheduling operations in designated U.S. markets
• Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication
• Coordinate multiple types of tours & Inspections (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences
• Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours & Inspections
• Collaborate with internal and external tour & Inspections hosts, ensuring they have full tour context and access instructions
• Capture and manage potential resident attendance and interest data from each tour
• Ensure accurate and timely tour follow-ups by triggering internal support tickets
• React promptly to tour feedback and report urgent issues on Slack for resolution
• Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify)
• Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines

Requirements:

• 1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus)
• Strong communication and coordination skills
• Experience working remotely and independently
• Comfortable with Google Workspace, Slack, and calendar-based task management

Nice to Have:

• Familiarity with real estate platforms (Zillow, Showami, Apartments.com)
• Prior experience with property management or scheduling field service teams
• Bilingual (English/Spanish)

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