Business Operations Manager · Pomelo Care

Fri, 24 Apr 2026 16:12:09 GMT
Operations

Pomelo Care · United States · remote

About the Role

Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo's doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

Responsibilities

Analyze and report on key operational metrics and performance trends for Pomelo's doula business.

Leverage data insights to identify and prioritize areas for operational efficiency, and implement critical process improvements.

Own end-to-end operations for new plan launches, including clinical team capacity planning and SOP development

Own key operational projects that improve how we deliver care for our members, including using analytical rigor to assess project success. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met.

Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure success of our doula business line.

Requirements

3+ years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up.

3+ years of experience independently performing complex data analysis using Excel or similar, as well as creating data visualizations (e.g. Metabase, Looker).

Demonstrated ability to build flexible models with a high degree of forecasting accuracy to inform business strategy

Comfortable leveraging a wide range of tools, including AI, to drive efficiency and insights

A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions

High degree of accountability and follow through; you own the outcome of your work and possess strong prioritization and time management skills

Collaborative team player with excellent communication skills, both written and verbal

Highly organized with a strong attention to detail.

Bonus Points

Experience with SQL

Healthcare/health tech experience