Bilingual Outbound Enrollment Specialist (Texas) · Pomelo Care

Fri, 24 Apr 2026 16:11:54 GMT
Healthcare

Pomelo Care · United States · $45,000 - $55,000 · remote

Job Title: Bilingual Outbound Enrollment Specialist (Texas)

As a Bilingual Outbound Enrollment Specialist at Pomelo Care, you will play a crucial role in enrolling patients into our services. You will make outbound calls to patients, educate them on our clinical and social resources, and assist them in scheduling appointments and follow-up care.

Responsibilities:

Conduct high-volume outbound calls to patients to provide information and education about Pomelo Care services and resources.

Achieve member enrollment goals as driven by company KPIs.

Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.

Document all interactions and maintain timely, accurate records of patient outreach activities.

Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.

Work with families to schedule appointments and follow-up care as needed.

Participate in training and development opportunities to stay current on healthcare trends and regulations.

Manage inbound calls from potential patients.

Requirements:

Ability to work Monday-Friday, 8:30am - 5:00pm CT

Fluent in Spanish and English

Strong, empathetic communication skills

Motivated by goals, metrics, and monthly bonus program

Passionate about changing the current landscape of healthcare

Strong organizational and time-management skills

Ability to work independently and as part of a team

Willing to work occasional overtime hours

Are internet-connected, able to work remotely

Bonus Points:

Experience working in a fast-paced and dynamic startup environment

Experience in outreach enrollments and prospecting

Ability to scope and tackle ambiguous problems

Why Join Our Team?

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

Benefits:

Competitive healthcare benefits

Generous vacation policy

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)