Key Responsibilities

• Ensure compliance with company policies on waste separation and environmental sustainability.
• Conduct regular training sessions with team members on food waste separation and environmental compliance.
• Supervise and assist in the preparation of bakery products, adhering to company standards.
• Actively participate in daily bakery production, supervising and training team members.
• Create daily schedules for bakery team members.
• Evaluate team members and conduct monthly performance ratings.
• Monitor and control working hours for bake shop team members.
• Implement food handling and cleaning procedures in accordance with USPH standards.
• Follow HACCP procedures set by the company.
• Manage food costs by monitoring production, consumption, and forecasts.
• Inspect quality and quantity of ordered and received items.
• Collaborate with the Executive Chef to achieve high Guest Satisfaction Scores.
• Ensure proper food storage and report discrepancies.
• Oversee cleanliness and cleanup operations.
• Assign cleaning responsibilities and follow up on work area cleanliness.
• Report malfunctioning equipment to the Executive Chef.
• Work closely with galley leadership and other departments.

Core Capabilities

• Multi-tasking and leadership skills.
• Team building and collaboration.
• High-volume management.
• Corporate brand ambassadorship.
• Effective communication skills.

Skills, Knowledge & Expertise

• 5+ years of experience in a 5-star hotel, cruise ship, or high-profile restaurant.
• 3+ years of supervisory experience in a multi-national setting.
• Experience in high-volume operations (at least 500 meals per service).
• Advanced food safety certification.
• Extensive knowledge of kitchen machinery and knife safety.
• Fluency in English.
• Preferred: degree from an accredited culinary college or university bakery program.

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This role contributes to the Company Mission Statement and Values. The Suite Host has a great opportunity to offer guests a cruise experience of a lifetime. They are to create an atmosphere of complete comfort and actively seek ways to create Seabourn Moments.

Key Responsibilities

• Have full and comprehensive knowledge of all ship facilities and services.
• Be a continual source of assistance and information to all guests.
• Maintain a high level of communication and provide feedback to the Assistant Housekeeper.
• Be fully knowledgeable of in-suite service, amenities, functions, and systems.
• Prepare the guest suite according to guest preferences and Company standards.
• Familiarize guests with all safety aspects and suite features upon arrival.
• Create a memorable stay for guests and follow up on all guest requests promptly.
• Report any guest-related concerns immediately to the Assistant Housekeeper.
• Report for work on time and attend daily briefings.
• Perform linen changes as per company standards.
• Overall responsibility for the cleanliness, turn-down service, and appearance of all assigned suites.
• Maintain all guest preference set-ups in the suite and take primary responsibility for all living and sleeping areas of the suite.
• Supervise assigned attendants in cleanliness of bathrooms and balconies.
• Perform extra duties as scheduled.
• Control and safeguard all equipment and items used.
• Deliver all suite services to company standards.
• Perform inspection forms, standard set-up manuals, and inspections as required.
• Pick up and deliver laundry/dry cleaning for the suites.
• Replenish the fruit plate daily and stock in-suite fridges.
• Maintain flowers/plants in all suites.
• Provide shoeshine services upon request.
• Assist with bookings and reservations for restaurants, SPA, and shore excursions as required.
• Assist and support the attendant in all in-suite services.
• Record and update guest history files on a daily basis.
• Follow end-of-contract cleaning procedures.
• Adhere to all PH policies and procedures.
• Use correct cleaning chemicals and personal protective equipment.
• Perform evening and long watch duties as scheduled.
• Perform additional cleaning tasks as required.
• Follow the Name Recognition program.
• Participate in guest welcome and crew acknowledgement events.
• Report all maintenance issues.
• Assist with training new personnel.

Public Health

• Familiarize yourself with and execute the Seabourn HESS-MS.

Skills, Knowledge & Expertise

• National Vocational Qualification or equivalent in Housekeeping.
• Strong command of English with good written skills.
• Basic computer knowledge.
• At least two years of full-time experience as a Room Attendant in a four- or five-star hotel.
• Experience with an extensive cleaning program.
• Knowledge of USPH and other international Public Health rules and regulations.
• Basic knowledge of hygiene.
• Ability to work in a team focused on exceeding guest expectations.
• Fluent in English and conversational in one more international foreign language.

Benefits

• Physical demands: ability to bend, climb, perform repetitive motions, and heavy lifting.
• Travel requirements: valid passport, flag state issued seaman book, and medical examination.
• Working conditions: flexibility in working hours, adherence to Master's standing orders, and respect among crew members.

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Key Responsibilities

• Direct, supervise, and assist in the preparation of bakery products onboard, adhering to company standards.
• Conduct regular training sessions on food waste separation and environmental compliance.
• Prepare daily schedules for bakery team members and evaluate their performance.
• Implement and execute food handling and cleaning procedures in accordance with USPH standards.
• Control food costs by monitoring production, consumption, and forecasts.
• Work closely with the Executive Chef to achieve high Guest Satisfaction Scores.
• Ensure proper food storage and report any discrepancies.
• Supervise and inspect the overall cleanliness and upkeep of the bakery area.
• Assign cleaning responsibilities and follow up on tasks.
• Report malfunctioning equipment or furnishings to the Executive Chef.
• Collaborate with galley leadership and other department leaders.

Core Capabilities

• Multi-tasking and leadership skills.
• Ability to build a strong team and foster collaboration.
• Experience in managing high-volume operations.
• Strong communication skills.

Skills, Knowledge & Expertise

• 5+ years of experience in a 5-star hotel, cruise ship, or high-profile restaurant as a Chief Baker.
• 3+ years of supervisory experience in a multi-national setting.
• Experience in high-volume operations (at least 500 meals per service).
• Certification from an accredited advanced food safety program.
• Extensive knowledge of kitchen machinery and knife safety.
• Effective English language skills.
• Preferred: Degree from an accredited culinary college or university bakery program.

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Key Responsibilities:

• Direct and supervise the Demi Chef de Partie in preparing food according to company menus and recipes
• Ensure quality, quantity, attractiveness, and correctness of food items served
• Coach and assist teammates to achieve high guest satisfaction
• Control hours worked by employees and report discrepancies
• Check inventory and storage of food items
• Prepare daily mise en place lists and requisitions
• Execute special orders and dietary requirements
• Maintain a clean and safe working environment

Public Health:

• Implement and execute proper maintenance and cleaning procedures
• Report malfunctioning equipment or furnishings
• Maintain high productivity, cleanliness, and sanitation standards

Skills, Knowledge & Expertise:

• Degree/Diploma from accredited culinary college or university
• 3+ years experience in a 5-star hotel, cruise ship, or high-profile restaurant
• Certification from accredited advanced food safety program
• Extensive knowledge in VSP preferred
• Ability to deliver 5-star culinary products
• Experience in high-volume operations
• Extensive kitchen machinery and knife safety knowledge

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Key Responsibilities

• Direct and supervise team members in the preparation of bakery products, adhering to company standards.
• Conduct regular training on food waste separation and environmental compliance.
• Prepare daily schedules for bakery team members and evaluate their performance.
• Monitor and control food costs, production, and consumption.
• Implement and execute food handling and cleaning procedures in accordance with USPH standards.
• Work closely with the Executive Chef to achieve high Guest Satisfaction Scores.
• Ensure proper food storage and report any discrepancies.
• Supervise and inspect overall operation cleanliness and assign cleaning responsibilities.
• Report malfunctioning equipment or furnishings in need of repair.

Core Capabilities

• Multi-tasking and leadership skills.
• Ability to build a strong team and foster collaboration.
• Experience in managing high-volume operations.
• Good communication skills.

Skills, Knowledge & Expertise

• 5+ years of experience in a 5-star hotel, cruise ship, or high-profile restaurant as a Chief Baker.
• 3+ years of supervisory experience in a multi-national setting.
• Experience in high-volume operations (at least 500 meals per service).
• Certification from an accredited advanced food safety program.
• Extensive knowledge of kitchen machinery and knife safety.
• Effective English language skills.
• Preferred: Degree from an accredited culinary college or university bakery program.

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As a Sushi Chef De Partie, you will assist the Sushi Chef de Cuisine in preparing various sushi products in our specialty restaurant. Your primary goal will be to ensure guest satisfaction by adopting a proactive approach to solving challenges that may arise in your station. You will also be responsible for assisting teammates and encouraging collaboration.

Key Responsibilities:

• Direct, supervise, and assist in preparing food in your assigned station in accordance with company menus and recipes.
• Ensure quality, quantity, attractiveness, and correctness of all food items served from your station.
• Supervise employees assigned to your station, reporting on their performance, appearance, dress, and personal conduct.
• Control actual hours worked by employees and report any discrepancies to the Executive Sous Chef.
• Check quantity and quality of items ordered from stores and ensure proper storage and usage.
• Prepare daily mise en place lists and requisitions for stores.
• Execute special orders and dietary requirements.
• Help maintain a team atmosphere in the department.

Public Health:

• Implement and execute proper maintenance and cleaning procedures in your station.
• Report any malfunctioning equipment or furnishings to the Executive Sous Chef.
• Maintain high levels of productivity, cleanliness, and sanitation throughout your station.
• Ensure proper use of equipment and utensils to prevent damage or undue maintenance requirements.

Skills, Knowledge & Expertise:

• Degree/Diploma from an accredited culinary college or university.
• Ability to effectively read, write, and speak English.
• 3+ years of experience in a 5-star hotel, cruise ship, or high-profile restaurant performing similar functions.
• Certification from an accredited advanced food safety program.
• Extensive knowledge of VSP preferred.
• Ability to deliver 5-star culinary products.
• Experience in high-volume operations of at least 500 meals per service.
• Extensive kitchen machinery and knife safety knowledge.
• Experience working in all major culinary brigade stations with extensive knowledge in designated stations.

Benefits:

• Physical demands: ability to bend, climb, perform repetitive motions, and heavy lifting.
• Travel requirements: valid passport, flag state issued seaman book, and medical examination.
• Working conditions: flexibility in working hours, respect among crew members, and adherence to Master's standing orders.

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The successful candidate will provide consistent administrative tasks in the ECR and ECP operation.

Key Responsibilities

• Assist the Chief Engineer as administration assistant, including ERM & Environmental Administrator, and perform related administrative duties such as maintaining logs and digital engineering files.
• Perform various clerical duties like reception, phone handling, typing, auditing, copying, and compiling data.
• Provide support with basic tasks and other related duties such as shipping, inspecting, entering orders, and inventory counts.
• Compile and maintain records for the technical department and other departments as required.
• Operate computer terminals to log, retrieve, and enter data.
• Follow Fleet Regulations (HESSMS) and other Company-mandated internal, external, and government regulations.
• Requires sufficient knowledge of engineering to understand terminology used in administrative tasks.

Skills, Knowledge & Expertise

• Minimum 1 year of experience in a similar role.
• Extensive computer-based work experience.
• Strong organizational skills.
• AMOS experience is preferred.

Benefits

• Certain physical abilities are expected, such as bending, climbing, performing repetitive motions, and lifting heavy objects.
• Must be able to work varied shifts of up to 12 hours per day while on board.

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Whether you're an experienced officer, a recently qualified professional, or looking for your next promotion at sea, Holland America Line offers the opportunity to grow your career, work with advanced technology, and gain global experience onboard one of the world's most recognized cruise lines.

Key Responsibilities

• Deck Cadets: Develop practical experience while building the foundation for your officer career.
• Third Officer: Support bridge operations, safety management, and navigational responsibilities.
• Second Officer: Focus on voyage planning, chart corrections, navigation, and bridge team management.
• First Officer: Lead deck operations, cargo activities, safety procedures, and crew management.

Benefits of Working at Holland America Line

• Company-Paid Travel
• Professional Training & Development
• Buddy Program
• Employee Cruise Benefit
• Insurance & Retirement Benefits
• Modern Crew Facilities & Gym
• International Career Opportunities

Why Choose Holland America Line?

• See the World: Build valuable international experience while visiting destinations across the globe.
• Grow Your Career: Take advantage of professional development programs, training opportunities, mentorship, and clear pathways for advancement.
• Work with Advanced Technology: Operate and maintain state-of-the-art navigation, engineering, electrical, and automation systems.
• Join a Crew That Feels Like Family: Be part of a supportive culture built on teamwork, respect, professionalism, and continuous improvement.
• Be Part of a Maritime Legacy: Join a company with more than 150 years of maritime heritage while helping shape the future of cruising.

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Key Responsibilities

General Responsibilities

The HR Services Manager maintains visibility with team members, implements new HR policies, supervises the HR coordinator, and supports administration-related tasks.

• Maintains an approachable demeanor and visibility with team members.
• Implements new HR policies, company initiatives, and internal/external HR requirements.
• Supervises, directs, and trains the HR coordinator as necessary.
• Supports administration-related tasks for team members.
• Interprets and advises team members on shipboard policies/procedures and benefits.
• Oversees the orderly and accurate filing of team member documentation.
• Maintains crew notice boards related to HR office information.
• Ensures contract extensions, rotations, and addendums are provided and signed as required.
• Audits contract extensions, rotations, and addendums as necessary.
• Assists in port or authority inspections and conducts onboard HR audits.
• Works closely with GEPD leads and planning teams to ensure accurate implementation and management of onboard complement.
• Reports variances or shortages/concerns with manning lists immediately.
• Prepares crew lists, on/off reports, and other associated reports.
• Maintains computerized crew data in Fidelio systems.
• Manages crew berthing, cabin assignments, and disputes.
• Responsible for Ving Card system, team member ID cards, and respective tasks.
• Produces required reports and is responsible for appraisal process and rating card management.
• Assists in DRP and performance management processes.

Embarkation and Disembarkation

The HR Services Manager is responsible for joiners and leavers, monitoring flights, and managing crew check-in.

• Responsible for joiners and leavers and related tasks.
• Monitors flights and liaises with the travel team regarding issues.
• Manages crew check-in via MAPS and Fidelio.
• Implements the embarkation process and supports preparation and checking of onboarding documentation.
• Maintains oversight of Employee Orientation Program (EOP) cards process and completion.
• Assists and coordinates disembarkation tasks.

Employee Relations

The HR Services Manager advises on employee relations matters, oversees paperwork for unexpected leavers, and assists on ER matters.

• Advises HRD/M on employee relations matters.
• Oversees and prepares paperwork for unexpected leavers.
• Assists on ER matters as instructed by HRM.

Team Wellbeing and Welfare

The HR Services Manager attends CRC meetings, oversees HR coordinator duties, and plans crew events.

• Attends CRC meetings and shipboard team welfare meetings.
• Oversees HR coordinator duties and sets up and implements events.
• Plans and executes crew events and solicits feedback from departments.
• Oversees and forecasts budgets for crew welfare fund spend.
• Maintains the CRC budget.
• Ensures Crew TV and/or Crew Information Boards are kept up to date.
• Ensures relevant shoreside information is communicated to onboard team.
• Ensures Crew Assistance Program (CAP) services awareness and implementation.
• Communicates availability of religious services and Sailors Society for crew wellbeing.

Culture and Core Values

The HR Services Manager demonstrates commitment to company values, promotes a culture of safety, and serves as a role model.

• Demonstrates commitment to company values, beliefs, goals, and initiatives.
• Upholds core values and culture essentials.
• Promotes a culture of safety, compliance, transparency, care, and trust.
• Serves as a role model and acts as a company representative.

Safety and Compliance

The HR Services Manager complies with fleet regulations, works in compliance with MLC 2006 guidelines, and performs General Emergency Organization duties.

• Complies with fleet regulations and internal/external regulations.
• Works in compliance with MLC 2006 guidelines and occupational safe working practices.
• Follows Global HESS regulations and guidance.
• Performs General Emergency Organization duties as directed.

Skills, Knowledge & Expertise

• Minimum 2 years' experience in HR positions showing progressive growth in responsibility.
• Prior shipboard experience preferable.
• Marlins score of 80 and above.
• Strong analytical and management skills.
• Commitment to follow established policies and procedures.
• Ability to work independently and objectively.
• Strong communication skills, including written and verbal English.
• Working knowledge of computers and software programs.

Benefits

• Must be 18 years of age or older.
• Must be able to perform normal and assigned emergency duties.
• Must be able to work varied shifts up to 12 hours per day.
• Must be able to climb vertical ladders and stairways.
• Must be able to work with arms raised and stand/walk for extended periods.
• Must be able to don a lifejacket or immersion suit.

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Key Responsibilities

• Daily operation and maintenance of the workplace and tailor shop, ensuring adherence to working hours and correct uniform wear
• Produce, repair, distribute, and collect uniforms
• Ensure complete sets of uniforms are produced and issued to crew members and officers
• Assist in maintaining inventory levels within budgets and accurate inventory reports
• Receive and verify raw materials and supplies
• Maintain reports, books, and paperwork related to tailor shop production
• Follow issuing PAR sheet for each crew and officer embarking
• Operate and maintain equipment safely and efficiently
• Conduct monthly visits with the Executive Housekeeper to observe uniform presentation in each workplace
• Perform weekly rounds in guest suites and public areas to check curtains
• Maintain a safe, healthy, and clean work environment
• Perform regular inventory counts and spot checks
• Report discrepancies and equipment issues to the Executive Housekeeper
• Perform miscellaneous duties as required

Skills, Knowledge & Expertise

• High school education preferred
• Minimum 2 years' experience as a Tailor
• Physically able to carry at least 40 lbs
• Ability to work well and communicate effectively with shipboard personnel
• Multi-tasking and inventory management skills

Benefits

• Physical demands: ability to bend, climb, perform repetitive motion, and heavy lifting
• Travel requirements: valid passport, flag state issued seaman book, and medical certificate
• Working conditions: flexibility in working hours, respect among crew members, and adherence to Master's standing orders

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