You will shape Chanel's image as the ultimate House of Luxury, collaborating with a diverse team that shares your passion for fashion, while building authentic relationships through thoughtful engagement and outreach.

To succeed in this role, you will need:

• Excellent communication and relationship-building skills
• A deep passion for luxury and fashion
• Your own unique sense of style
• Exceptional client service skills with a dedicated service attitude
• A keen understanding of fashion trends

In return, Chanel offers:

• The opportunity to grow within an iconic luxury brand
• A nurturing and supportive work environment focused on personal growth and team collaboration
• Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail

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As a Makeup Artist in Chanel, you will help create a unique and memorable experience for each client, at every moment and at every point of sales. Combining business orientation and passion for the client, you will be an artist of relation who contributes to the Brand image and helps build retail leadership in the market.

In this role, you will create tailor-made experiences and personalized makeover services that foster long-lasting relationships with clients. By sharing beauty trends and Chanel makeup techniques, you inspire clients to explore Chanel makeup products. Your contributions will support sales targets and enhance client retention and engagement.

As a Chanel Ambassador, you will educate and inspire clients, enriching their experience with Chanel makeup products. You will co-create stories with clients, merging the brand's culture with personal narratives to craft unique moments. Additionally, you thrive on sharing best practices and contributing to the team's collective makeup knowledge.

To succeed in this role, you will need:

• A constant stylish and professional image, serving as a role model for Beauty Advisors.
• Knowledge in beauty and makeup culture and trends.
• Strong storytelling capability and the ability to engage and inspire others.
• A proactive, self-learning attitude and influence in makeup practices.
• Professional knowledge, preferably with ISIPCA training or an equivalent certificate.

In return, Chanel offers:

• Opportunities for professional and personal growth in an inspiring and dynamic environment.
• Development of artistic skills and opportunities to contribute to Chanel's brand image.
• A supportive work culture with emphasis on employee well-being and career advancement opportunities.

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As a Skincare Therapist, you embody the values of CHANEL, maintaining a stylish and professional image and ensuring all client interactions align with CHANEL's image and standards.

The role requires balancing business orientation with client passion, acting as a CHANEL Ambassador and experience creator.

You will exceed client expectations by creating tailor-made experiences, offering personalized skincare consultations, and delivering facial services. As a business driver, you will achieve sales targets, enhance client loyalty, and contribute to the continuous improvement of CHANEL's retail performance.

Requirements:

• Holding a facial certificate or diploma according to local regulations
• At least 3 years' experience in facial salon or cabin and the retail industry
• Excellent facial and massage skills, with a high passion for beauty therapy
• Good selling skills, particularly in skincare, and basic makeup skills
• Pleasant appearance and ability to work in a fast-paced environment
• Technology savviness and awareness of digital trends
• Proficiency in language skills as adapted locally

CHANEL offers:

• Opportunities to leverage your skincare expertise within a luxury brand and further develop your professional skills
• A dynamic and supportive work culture that emphasizes personal growth and team collaboration
• Continuous learning opportunities that align with CHANEL's commitment to innovation and excellence

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Working closely with cross-functional teams including Marketing, Retail, CRM, and Finance, you will go beyond reporting to deliver advanced analysis, scenario planning, and clear, executive-ready insights. This role plays a critical part in strengthening a data-driven culture and enabling more informed, agile, and strategic decisions across the division.

Responsibilities

• Lead performance analysis across key business metrics, ensuring accuracy and relevance for leadership decision-making
• Develop scalable frameworks and dashboards that move beyond reporting to identify drivers, insights, and recommended actions
• Provide strategic insights on sales performance, marketing effectiveness, and category dynamics, highlighting risks and opportunities
• Support forecasting and demand planning through scenario modelling and data-driven projections
• Deliver market, consumer, and competitive intelligence to inform commercial and category strategies
• Translate complex analysis into clear, compelling narratives for executive audiences, supporting business reviews and strategic planning
• Enhance data governance and reporting standards, building a reliable “single source of truth”
• Act as a trusted partner to stakeholders, influencing decisions through insight-driven recommendations

Requirements

• Bachelor’s degree in Business, Data Analytics, Statistics, Economics, or related disciplines
• 5+ years of experience in analytics, business intelligence, or performance analysis within retail, luxury, FMCG, or similar environments
• Strong analytical and problem-solving skills, with the ability to manage end-to-end analysis (from problem framing to recommendations)
• Advanced proficiency in Excel and strong experience with BI tools (e.g., Power BI) and dashboard development
• Ability to work with large, complex datasets across multiple sources (e.g., CRM, POS, traffic, product data)
• Strong business acumen with the ability to translate data into strategic insights and actions
• Excellent communication and storytelling skills, with experience presenting to senior stakeholders
• High level of accuracy, ownership, and attention to detail, with strong governance mindset
• Fluency in English; Cantonese and Mandarin are advantageous

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As a Business Partner, you will listen to inputs from stakeholders and manage diverse retail community needs to achieve business ambitions and enhance client experiences.

You will curate personalized learning solutions for Beauty Advisors (BAs), enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you will elevate the BA learning journey, creating a direct impact on client experience and business outcomes.

Your main responsibilities include:

• Inspiring and coaching Chanel's Beauty Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand.
• Connecting Talent Development and Retail, driving change through role modeling and cross-functional collaboration, and contributing to the ongoing development of Chanel's talent.

Requirements:

• Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service.
• Strong client-centric mindset and vision for service excellence.
• Excellent communication, influence skills, and a strong passion for people development.
• Open-mindedness, adaptability, and strong planning and time management skills.
• Ability to work independently with minimal supervision and flexibility in mobility and retail hours.

Benefits:

• The opportunity to advance your career within an iconic luxury brand.
• A nurturing and supportive work environment focused on personal growth and team collaboration.
• Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.

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You will act as a bridge between boutique management and the sales team, supervising daily operations, upholding brand image standards, and facilitating efficient floor activities.

Your responsibilities will include:

• Elevating the boutique's image and customer experience by ensuring high standards in visual merchandising, grooming, and service
• Driving team performance through coaching, feedback, and conflict management
• Fostering client-centric relationships, contributing to customer retention and satisfaction
• Supporting business growth by analyzing market trends, preparing reports, and proposing operational improvements
• Leading projects and collaborating across divisions to implement strategic initiatives and continuous improvements

To be successful in this role, you will need:

• Solid retail experience, preferably in luxury or Watches and Fine Jewelry, with proven coaching and supervisory skills
• Strong leadership, communication, and interpersonal abilities
• A proactive, client-focused mindset with a passion for excellence and continuous improvement
• Competence in business analysis, planning, and organizing
• Presentable appearance and strong teamwork skills
• Computer literacy and openness to learning new systems

In return, Chanel offers:

• Opportunities for professional and personal growth in an inspiring environment
• Development of leadership skills and expertise in luxury brand operations
• A supportive work culture with emphasis on employee well-being and career advancement opportunities

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Working across Fashion, Watches & Fine Jewellery, Fragrance & Beauty, and Arts & Culture, you will cultivate a high-quality community of cultural voices, creators, tastemakers, and emerging advocates who share a genuine connection with the House.

Reporting to the General Manager of Communications, you will act as a unifying relationship owner, creating engagement strategies that strengthen loyalty to CHANEL as a House and deepen its cultural relevance within the local market.

What Impact You Can Create at Chanel

You will build and nurture an engaged community that feels seen, valued, and connected to the House, transforming audiences into lasting advocates. Through thoughtful relationship management and strategic community programming, you will create meaningful experiences that extend beyond individual campaigns and events, converting passive audiences into engaged participants, advocates, and long-term relationships.

By fostering authentic connections and listening closely to evolving cultural conversations, you will provide valuable insights that help shape communications strategies, strengthen advocacy, and reinforce CHANEL's positioning in the market. Your work will contribute to a more connected ecosystem where community engagement, brand storytelling, and cultural relevance come together to create lasting impact.

Community Engagement & Relationship Building

• Identify potential advocates based on genuine affinity, cultural relevance, and quality of engagement, not follower count alone.
• Support relationship journeys for selected creators and community voices.
• Coordinate with PR leads on outreach, invitations, gifting, and follow-up.
• Track relationship quality, participation, and advocacy over time.

Community Strategy

• Define the House’s community segmentation: e.g. creators, cultural voices, industry peers, and emerging advocates.
• Build a rolling community calendar aligned with launches, brand moments and events.
• Propose and coordinate community-led initiatives: private conversations, workshops, or cultural partnerships.
• Ensure initiatives are purposeful,not engagement for engagement’s sake,and reinforce the House’s identity.

Listening, Insight & Reporting

• Monitor conversations, sentiment, recurring questions, cultural signals, and competitor/community activity.
• Turn qualitative feedback into concise, useful recommendations for leadership and partner teams.
• Produce quarterly strategic insight reports.
• Surface emerging opportunities, risks, misconceptions, and unmet community needs early.

You Are Energized By

• Building authentic relationships with culturally relevant individuals, communities, and opinion leaders.
• Creating engagement strategies that foster trust, advocacy, and long-term affinity.
• Identifying emerging cultural trends, voices, and opportunities that can strengthen the House's relevance.
• Bringing people together through thoughtfully curated experiences, conversations, and community initiatives.
• Translating community feedback and cultural signals into actionable insights and strategic recommendations.
• Collaborating across functions and divisions to deliver consistent and elevated House experience.
• Connecting diverse audiences around a shared appreciation of creativity, craftsmanship, and culture.

What You Will Bring

• Exceptional relationship-building and stakeholder management skills, with the ability to engage and influence a wide range of audiences with authenticity, empathy, and discretion.
• Strategic thinkers with strong execution capabilities and the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and listening skills, with the ability to identify emerging cultural trends and translate qualitative insights into meaningful actions.
• Excellent communication, presentation, and interpersonal skills in English and Chinese.
• Highly collaborative, curious, and proactive, with a passion for culture, creativity, human connection, and the values that define the House of CHANEL.
• Self-motivated, adaptable, and comfortable navigating ambiguity while driving initiatives from concept through execution.

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The Client Care Advisor (CCA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels.

The impact you can create at CHANEL

• Act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
• Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
• Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries.
• Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Client Care Expert.
• Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
• Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
• Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
• Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).

You are energized by…

• Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
• Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
• Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
• Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
• An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
• A workplace that provides you with opportunities to develop and supports you to be at your best.

What you can bring to the team…

• Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.
• Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
• A positive attitude, empathy and resilience when addressing clients’ queries and needs.
• Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
• Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
• The successful candidate must demonstrate full professional fluency in Cantonese, Mandarin, and English.

What you will learn / What CHANEL can offer you…

• Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
• Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL’s dynamic business.
• Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.

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Responsibilities

Boutique Operational Standards & Excellence

• Support the development, maintenance, and communication of operational SOPs and standards across the HK/MO market
• Identify and report process inefficiencies and support the implementation of agreed improvements
• Maintain operational frameworks, tools, and reference materials for effective and consistent performance
• Partner with Boutique Operations Managers to ensure operational standards are understood and applied
• Coordinate readiness activities and follow-up for new initiatives, seasonal peaks, and key business activations
• Collaborate with the Retail Operations & Projects Manager to align operational standards with broader function strategy and company policy
• Escalate material operational risks, non-compliance, and recurring issues promptly

Retail Operations Initiatives & Change Delivery

• Support and coordinate market-level delivery of retail operations initiatives
• Prepare and maintain local delivery plans and translate requirements into operational actions
• Coordinate cross-functional stakeholder and boutique teams throughout each initiative
• Partner with Boutique Operations Managers to ensure effective implementation and embedding of initiatives
• Support post-launch reviews, consolidate feedback, and track corrective actions
• Maintain accurate and up-to-date initiative documentation

Inventory & BOH Operations

• Support the implementation and monitoring of inventory management standards and controls
• Monitor BOH operational practices and support best practices in stock organization, product handling, replenishment, and security protocols
• Partner with Boutique Operations Managers to ensure inventory processes are consistently applied and maintained
• Collaborate with BTQ, logistics, merchandising, and finance to coordinate operational follow-up and resolve execution issues
• Monitor stock accuracy and integrity and escalate significant or unresolved issues
• Support continuous improvement of inventory and BOH processes

People & Capability

• Support operational capability building across the boutique network
• Identify operational learning needs and share observations with the Retail Operations & Projects Manager and Boutique Operations Managers
• Provide day-to-day coaching and support to boutique teams on operational processes and tools
• Foster a culture of operational excellence and continuous learning
• Contribute to talent development by identifying strong operational practices and potential talent

Requirements

• Minimum 3-5 years of relevant experience in retail operations or a related discipline
• Hands-on experience supporting boutique operational standards across a multi-door or complex retail environment
• Experience coordinating and supporting retail operations initiatives
• Ability to work effectively with office functions and frontline boutique teams
• Strong, hands-on knowledge of BOH operations and inventory management
• Demonstrated ability to analyze operational issues and escalate risks
• Clear and collaborative communicator
• Fluent in English and Cantonese; Mandarin is an advantage

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This role partners closely with the People Experience Lead, People Partners (HRBPs & PEPs), COEs, and cross-functional stakeholders to deliver consistent, human-centred, and data-driven people experiences aligned with HKMO’s PE strategy and Chanel’s One-House vision.

The impact you can create at CHANEL

Employee Lifecycle Experience Management

• Deliver seamless, branded, and human-centred experiences across all lifecycle stages including onboarding, mobility, reboarding, exits, and transitions.
• Shape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics.
• Identify friction points through data, sentiment, and case trends; propose structural improvements.
• Ensure accuracy of employee records, documentation, Workday updates, and compliance requirements across HK & MO.

Experience Operations & Governance

• Safeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets.
• Drive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline.
• Monitor data integrity, reporting accuracy, and readiness for audits and policy updates.

Employee Relations & Case Handling

• Act as the primary ER advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values.
• Manage end-to-end case workflows, from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements.
• Provide judgement-based recommendations, partnering with HRBPs and Legal where needed.
• Identify root causes of ER trends, enabling preventative action through policy updates, manager capability building, or process enhancements.

Strategic People Experience & Culture Enablement

• Translate PE strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences.
• Influence leaders to adopt people-centric practices and embed the “human touch”.
• Strengthen culture through events, recognition, leadership connectivity, and community-building initiatives.
• Offer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback.
• Adapt People Experience initiatives (engagement, recognition, events, campaigns) to division-specific needs.

Stakeholder Partnership & Advisory

• Serve as a trusted advisor to business leaders, bringing clarity, judgement, and practical solutions to people matters.
• Proactively surface people insights, employee sentiment, and risk patterns to influence business decisions.
• Work in close partnership with HRBPs and COEs to provide integrated people support aligned with organisational and business objectives.
• Build organisational empathy, championing employee voice through the lens of Chanel’s culture and commitment to maintaining humanity.

Data-Driven Insights & People Intelligence

• Utilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations.
• Use predictive thinking to anticipate people needs based on trends (e.g., seasonality in retail workload, reboarding needs, cultural fatigue).
• Connect data to experience, culture, and governance outcomes.

Change, Projects & Future Ways of Working

• Lead or support market-wide or cross-functional projects such as culture transformation, process redesign, and wellbeing.
• Ensure operational readiness for new workforce policies, tools, and systems.
• Advocate for simplification, employee-centricity, and innovation in all experience processes.

One-Team Collaboration & Capability Building

• Contribute to a cohesive, agile PE team that shares accountability across portfolios.
• Build future capabilities within the PE team by role modeling judgement, experience-led thinking, digital fluency, and continuous improvement.
• Partner effectively with HKMO, Regional HR, and cross-functional team

You are energized by…

• Strategic Impact: They elevate PE from operations to strategic influence , anticipating needs, shaping decisions, and improving the employee experience through insights.
• Trusted ER & People Advisor: They demonstrate sound judgement, fairness, and situational sensitivity; managers confidently rely on their guidance.
• Experience Architect: They shape employee journeys end-to-end, ensuring they are brand-aligned, human, and reflective of Chanel’s culture.
• Data-Driven Decision Maker: They move the organisation with insights, trends, dashboards, and compelling narratives.
• Culture Shaper: They contribute meaningfully to culture, wellbeing, inclusion, community, and leadership connection.
• Change Leader: They lead change with clarity, structure, empathy, and operational readiness.

What you can bring to the team…

Academic / Professional Qualifications:

• Bachelor’s degree in Human Resources, Psychology, or related field.
• Proficiency in English and Traditional Chinese (written and verbal).
• Solid understanding of local employment regulations, policies and governance requirements.

Experience:

• Minimum 8 – 10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory.
• Experience in luxury retail, multi-stakeholder environments, or fast-paced business settings is highly valued.
• Demonstrated ability to lead ER investigations, risk assessments, and case handling at a senior advisory level

Technical Skills:

• Advanced Workday familiarity and strong HR systems literacy.
• Strong analytical capability: ability to interpret data and drive insights.
• Excellent written and verbal communication skills for crafting communications, guides, and manager advisories.

Capabilities:

• Experience Design: Designs end-to-end employee journeys and leads transformation.
• Operational Excellence: Re-engineers processes and elevates governance maturity.
• Stakeholder Partnership: Acts as a strategic business partner with influence. Judgement & ER Leadership: Leads investigations, makes fair decisions, mitigates risks.
• Digital Fluency: Creates dashboards, improves systems, and drives data-driven thinking.
• Service Excellence: Sets service standards and coaches others.
• Adaptability: Leads transformation and fosters agility across the team.

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The Head of Financial Planning & Analysis and Integrated Performance Management, North Asia is a strategic partner to the Regional executive leadership team, shaping financial direction and translating strategy into execution. The role brings together internal and external insight, steers governance across local, regional, and global priorities, and drives disciplined decision-making, performance, and long-term value creation.

Business and Executive Insights

• Provide insights to the regional president and North Asia leadership team for the development and delivery of the annual plan.
• Lead systematic and regular KPIs reporting and executive performance review pack that measures in-year business performance and long-term value drivers.
• Integrate macroeconomic trends, competitive insight, and performance drivers into holistic business performance analysis, translating findings into strategic recommendations and action.
• Partner with regional CFO and divisional team to project real estate opportunities, new business opportunities, acquisitions, divestment, organization and management transformational projects.
• Drive benchmarks to set improvement goals in retail productivity, boutique expenses, campaign effectiveness.

Integrated Performance Management

• Oversee P&L and cash delivery orchestration, balance sheet management, and financial controls with a strong accounting knowledge base.
• Steer the real estate finance agenda (business cases and CERs) and reporting, in partnership with markets, Regional Real Estate, Boutique Architecture and Global FP&A.
• Ensure rigorous financial governance across the project portfolio in close partnership with key stakeholders, including the CIO, Digital Directors, and the President’s Office.
• Lead regional sustainability performance oversight and ESG reporting with Global, connecting the enterprise agenda to key initiatives such as net zero and climate transition.

Process Excellence & Transformation

• Lead the processes for business planning, financial forecast and budget for short term, annual, mid- and long-term Sales, Profit and Cash targets. Participate in global MTP and budget simplification initiatives.
• Establish process ownership to enhance financial planning process knowledge and capabilities, drive BI, AI use cases and continuous improvement initiatives.
• Assess and improve financial processes and systems to simplify operations, user-centric, and increase efficiency through digital enablement where relevant.
• Bring external benchmarks and best practices into the organization to strengthen decision quality and modernize finance ways of working.

People Development and Leadership

• Key support to the regional CFO in landing finance capability framework and strengthening talent pipeline.
• Cultivate a culture of curiosity, trust and courage, demonstrating commitment to the development of the team and the broader community.
• Foster a strong FP&A and business partnership community across market and regional teams, promoting shared learning, consistency towards higher partnering standards.

What You Will Bring

• Relevant post graduate degree or accounting qualifications with minimum 10 years of senior management experience in a matrixed multinational consumer goods or retail company.
• 20 years of finance experience across core finance disciplines, with breadth and depth in strategic planning, FP&A, accounting, audit and finance transformation in a matrixed multinational consumer goods or retail business.
• Equipped with strong commercial and business acumen with a good understanding of long-term value drivers.
• Strong data and analytics capability, with the ability to turn insight into action and business performance. Apply judgement with confidence.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to convey complex issues clearly to diverse audiences.
• Data/Finance transformation, information management experience, and multi countries senior finance assignments will be highly regarded.
• Fluency in English is essential.

Leadership

• Strong leadership, people and team management skills, able to lead and motivate teams to achieve strategy and goals.
• Highly adept at managing change, expansion and enterprise initiatives
• Excellent communication, storytelling, collaboration and interpersonal skills
• Operates with a holistic regional mindset and always with a long-term perspective

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You will play a pivotal role in bridging Global corporate teams, regional divisions, markets, the communications communities and agency partners, ensuring that vision, strategies and guidelines are appropriately adapted, interpreted into activation and measured across North Asia.

As a communications intelligence, integration and innovation partner, you will support the conditions to future-fit paid, owned and earned communications. You will translate changes in the media, communications, platform and data landscape into clear learning, practical recommendations and innovation opportunities for regional teams and market teams.

Responsibilities

Communications intelligence, innovation & cross-divisional strategic view

• Partner with internal and external experts and Global teams on strategic and innovation topics, translating developments into relevant outcomes, recommendations and learning for North Asia Communications market teams
• Consolidate and interpret data from multiple sources to deliver campaign reviews and strategic deep-dives that identify drivers of impact, opportunities for optimization and reusable learnings
• Infuse and contribute to key regional meetings and deliverables for the three divisions, including MTP, budget alignment, regional guidelines and strategic planning discussions
• Identify opportunities to develop and test innovations, new communications formats, platform capabilities, measurement methodologies, data sources and operating approaches and support selected pilots with clear learning objectives
• Establish a regular North Asia communications intelligence rhythm, including updates on media, PR, social platforms, creator | KOL ecosystems, audience behaviors, data and measurement developments
• Nurture communications communities in the region and markets through expertise- and topic-based webinars, workshops, seminars and best-practice sharing
• Support regional and market teams in adopting data-driven insights to optimise communications strategies and return on communications spending
• Bridge global, regional and market teams: adapt and interpret Global guidelines, and advise on regional and local communications strategies
• Align on KPIs and measure communications impact and influence across paid, owned, earned and shared practices and platforms in the communications eco-systems

Media operations

• Support the media agency partnership at regional level and in markets, formulating North Asia strategic feedback to Global stakeholders and contributing to consolidated partnership reviews
• Ensure global teams are equipped with a clear view of North Asia agency scope, services, delivery and performance, contributing to the evolution of global media agency scope and services in relation to North Asia needs
• Support local market and agency teams on intelligence and innovation initiatives, services, deliverables and relevant operational topics
• Collaborate with internal and external stakeholders to gather, analyse and interpret media-performance data, translating results into actionable recommendations
• Support priority media and platform topics, including business division half-yearly reviews, GEO, AVB, XHS RedNote, OOH and other regional initiatives

Performance, platforms & strategic activation

• Closely work with .com teams at market, regional and division level to support strategic activations and relevant communications performance topics.
• Closely work with regional digital teams to ensure synergies where relevant, particularly on communications-related innovation, platforms, data and audience insights
• Maintain an informed understanding of North Asia media and social-platform ecosystems, including relevant developments across Mainland China, Korea, Hong Kong and Taiwan
• Translate platform evolution, audience behaviour and external industry trends into implications for communications strategy, activation and measurement

Governance & planning

• Support the development and implementation of North Asia communications and media governance frameworks, in line with Global guidelines, to promote consistency, compliance and best practice.
• Contribute to audits, assessments and reporting reviews to identify opportunities for stronger measurement quality, improved processes and greater efficiency.
• Familiarise yourself with in-house tools, external consulting firms, vendors, third-party data and reports generated across North Asia. Identify opportunities for synergies, efficiency and stronger insight for business and brand equity
• Foster a culture of continuous improvement by promoting best practices, encouraging innovation in planning and execution, and regularly connecting with Global and other regional communities

Requirements

• You have 10+ years of relevant experience in a communications, media or insights agency, or in a communications strategy, media strategy, brand analytics or related in-house role at global, regional or local level
• Solid, integrated experience working across traditional and digital media, social media, influence | KOL strategies and PR
• Experience in communications intelligence, trend analysis, platform innovation, social listening, media measurement, brand tracking or communications effectiveness is highly valued
• Strong understanding of media operations, agency partnership, performance management and governance within a regional or global context
• Knowledge of North Asia’s media and digital ecosystems; experience with platforms such as XHS RedNote, Douyin, WeChat, Kakao, Naver, Instagram or TikTok is a strong advantage
• Proven ability to translate complex qualitative and quantitative data into clear, actionable and strategically relevant insights
• Excellent communication, collaboration and project-management skills, with the ability to work effectively with cross-functional teams, markets, divisions, Global stakeholders and external partners.
• Possess an innovative mindset, able to demonstrate out-of-the-box thinking with the courage to experiment, test and learn
• Strong presentation skills, with the ability to articulate ideas clearly, create compelling narratives and convince stakeholders
• Strong influencing skills, a people-oriented mindset, discipline in execution and integrity
• Fluent in English. Mandarin and | or Korean is advantageous

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Key Responsibilities:

• Uphold the Image of the Brand: Ensure that the boutique team maintains a professional image and adhere to company guidelines.
• Provide and Supervise the Delivery of Ultimate Luxury Customer Experience: Supervise floor performances, provide prompt assistance in customer enquiries, and resolve problems and complaints quickly and effectively.
• Be Client-centric: Monitor and enforce client engagement, build long-lasting relationships with customers, and provide personalized services.
• Monitor Proper Handling of Merchandise & Inventory: Direct regular cycle inventory count, report discrepancies, and adhere to company guidelines.
• Facilitate Day-to-day Operations: Assist in ensuring adequate supervision of the boutique team, control and monitor customer traffic and staff, and verify transactions.
• Foster close partnerships: Promote teamwork and work closely within the boutique and with other boutiques.

Key Requirements:

• Academic / Professional Qualifications: Secondary School Graduate, University graduate is a plus.
• Work Experience: Minimum 2 years' relevant retail supervisory experience, solid experience in the retail industry, and previous working experience in the fashion & luxury industry is an advantage.
• Required Competencies: Excellent customer service skills, well-groomed with excellent interpersonal, teamwork & communication skills, open to feedback, good command of Cantonese, English, and Mandarin, and computer literacy.

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The successful candidate will support the Boutique Management and act as a bridge between Marketing / CEM team and Boutique staff, leveraging client intelligence to identify client potential for new client relationships, and to drive engagement opportunities with top clients to build long-term client relationships.

Key Responsibilities:

• Develop and execute the Boutique CEM strategy and action plan
• Contribute to boutique CEM action plan definition with Boutique Management and CEM team
• Ensure excellent execution of Local CEM with attention to detail at boutique level
• Provide recommendations, qualitative feedback, and key learnings on CEM actions
• Be the key contact person for CEM in boutique and primary communication channel between Marketing & Boutique

Boutique Client Data - Intelligence & Analysis

• Build FA skills and understanding of CEM, including in-depth knowledge of boutique client segmentation
• Drive qualitative understanding of clients and ensure updated and relevant information capture
• Analyze performance measurement reports at boutique level and provide qualitative feedback and key learnings on CEM actions
• Ensure client data capture rate and quality

Clienteling - Support FAs from CEM mindset to portfolio management

• Foster the CEM mindset among all staff
• Develop a client-centric approach as part of boutique & FA daily life execution
• Coach FAs to identify clients with potential and identify appropriate follow-up actions
• Close follow-up the clienteling performance of each FA and help adapt follow-up action plan to FA client portfolio

Boutique Marketing Activities & Tools

• Establish clear understanding of existing client communication activities and calendar
• Coordinate and validate targeted client lists for client communication tools, gifts, events, VIP trips etc.
• Support boutique and marketing teams during events in client targeting and feedback on client experience
• Give regular feedback on marketing communication tools and activities
• Proactively seek out information on competitors' CEM-related activities / events

Client Service – Boutique action plan & follow-up

• Follow-up, measure and ensure delivery of ultimate client experience in boutique
• Initiate optimization and launch of new services in boutique
• Partner with After Sales Service representative in boutique to ensure qualitative execution of after sales services to clients

Person Specifications:

• Secondary School Graduate, university graduate a plus
• At least 3 years boutique experience in luxury sector
• Experience working with client communication tools / events
• Project and team management experience, with office partnership being a plus
• Perfect understanding of Chanel culture and values
• Deep interest in relationships with clients, customer-service oriented
• Training and communication skills
• Analytical and organisational capabilities
• Comprehensive knowledge of CEM segmentation, database and client reporting
• Detail-oriented, with a dynamic / creativity mindset

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