We're building our own P&C insurance agency and seeking a licensed Senior Commercial Lines Account Manager to service our book of business.

As the first account manager, you'll own daily servicing, run proactive outreach, and turn recurring cases into product specs.

Responsibilities:

• Own daily servicing of the assigned book: endorsements, certificates of insurance, coverage questions, premium audits, billing disputes, cancellations, reinstatements, and renewals.
• Accountable for outcomes connected to Business Insurance customers.
• Serve as the liaison between insureds, carriers, and our licensed producers.
• Run proactive outreach using payroll data.
• Work the pending cancellation and non-pay queue.
• Handle claims intake and status reporting.
• Document every recurring case as a product spec.
• Write the SOPs, escalation paths, and service standards for the team.

Requirements:

• 5+ years of commercial lines service experience.
• Workers' Compensation depth.
• Experience working in carrier portals.
• AI and automation fluency.
• Evidence you build, not just execute.
• A compliance instinct.
• An active Property & Casualty producer license.

Preferred:

• Industry designations.
• Multi-state or nonresident licensing.
• Experience at a digital agency, insurtech, or MGA.

We offer competitive base pay, benefits, and equity.

Cash compensation: $83,265 - $102,000/year.

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We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

You'll lead the licensed team that keeps our commercial book correctly covered , endorsements, renewals, claims, carrier relationships , while building the systems, SOPs, and automation that let that team scale.

Responsibilities

• Hire, onboard, and lead a small team of licensed account managers
• Own service-level performance for the book , response and resolution time, endorsement cycle time and accuracy, save rate on the cancellation queue, client satisfaction
• Carry the toughest escalations yourself
• Own the carrier relationship on servicing matters
• Translate recurring manual work into product requirements, partnering with product and engineering on automation
• Own the compliance backbone of the function
• Coach your team's growth through regular 1:1s and performance conversations

Requirements

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier
• Workers' Compensation depth , class codes, experience modifiers, premium audits, pay-as-you-go WC experience
• Experience working in carrier portals and comfort partnering directly carrier relationship managers
• AI and automation fluency
• A compliance instinct sharp enough to carry supervisory responsibility for licensed staff
• A coaching-first leadership style
• An active Property & Casualty producer license

Preferred

• Prior experience building or scaling a service function from scratch
• Industry designations (CIC, CPCU, CISR, AAI)
• Multi-state or nonresident licensing already in place

Compensation

• Cash compensation range: $92,245.00-$113,000.00 in Denver

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We're building our own P&C insurance agency and are looking for a licensed account manager to service our book of business.

As our first account manager, you'll own daily servicing of the assigned book, run proactive outreach to keep clients correctly covered, and turn every recurring case into a product spec.

You'll work closely with carrier counterparts, product, engineering, design, data, sales, and licensed insurance professionals to ship a quote, bind, and service experience that's fast, accurate, and easy to manage over time.

Responsibilities:

• Own daily servicing of the assigned book: endorsements, certificates of insurance, coverage questions, premium audits, billing disputes, cancellations, reinstatements, and renewals.
• Be accountable for outcomes connected to Business Insurance customers.
• Serve as the liaison between insureds, carriers, and our licensed producers , explaining coverage, exclusions, and exposures in plain language.
• Run proactive outreach using payroll data to catch FEIN mismatches, new-state hires, and class code drift before they become coverage gaps.
• Work the pending cancellation and non-pay queue , find out what's actually driving each cancellation, fix what's fixable, and secure reinstatement or replacement coverage.
• Handle claims intake and status reporting, and coordinate hand-offs to the carrier's adjusting team.
• Document every recurring case as a product spec, partnering with product and engineering to automate certificate generation, endorsement submission, and intake triage , using AI tools daily for drafting, summarization, and triage.
• Write the SOPs, escalation paths, and service standards for the team.

Requirements:

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier, servicing small commercial accounts end to end.
• Workers' Compensation depth , class codes, experience modifiers, premium audits, and state-specific requirements.
• Experience working in carrier portals and coordinating with carrier underwriting/servicing teams to service an agency book of business.
• AI and automation fluency , you've used AI tools in real service work and have opinions about where they hold up and where they don't.
• Evidence you build, not just execute , a process you documented, a workflow you redesigned, or a tool you got built.
• A compliance instinct: you know when something needs a licensed person, a carrier's sign-off, or a documented file, and you don't improvise around it.
• An active Property & Casualty producer license (Colorado resident preferred), or willingness to obtain one within 90 days of starting.

Preferred qualifications:

• Industry designations (CISR, CIC, AAI, ACSR, or CPCU).
• Multi-state or nonresident licensing already in place.
• Experience at a digital agency, insurtech, or MGA, or having stood up a service function from scratch.

We offer a competitive salary range of $83,265 - $102,000/year in Denver, along with benefits and equity.

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Students will have the opportunities to gain hands-on experiences on various actuarial tasks and a deep dive exposure to the operations of a global leading insurance firm.

Over the 6 months full-time placement, students will be matched to one of our top-performing teams, supported by our experienced colleagues and managers on the learning and development of their journey to an Actuary.

Responsibilities:

• Prepare special quotes and illustrations, regular statistical returns, and reports
• Participate in product development and implementation processes, including experience studies, market comparisons, and User Acceptance Tests (UATs)
• Maintain customer databases and prepare related statistics
• Support actuarial valuation modelling work
• Support annual experience studies
• Support the preparation of reinsurance reporting and monthly valuation processes
• Support quarterly and monthly reports to monitor Asset-Liability Management (ALM) related risks
• Assist in the analysis of ALM strategies for operating and surplus segments to optimize risk-return trade-offs

Requirements:

• Year 2-4 student in Actuarial Studies or other quantitative subjects such as Statistics, Data Science, Risk Management, etc.
• Some progress in SOA Actuarial examinations or equivalent (not required)
• Proficient in Microsoft Word, Excel, PowerPoint, Access, FoxPro
• Programming skills and knowledge of GGY AXIS will be an advantage
• Good analytical and communication skills

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Students will have the opportunities to gain hands-on experiences on various actuarial tasks and a deep dive exposure to the operations of a global leading insurance firm.

Over the 6 months full-time placement, students will be matched to one of our top-performing teams, supported by our experienced colleagues and managers on the learning and development of their journey to an Actuary.

Opportunities available in:

• Product Development & Pricing
• Valuation & Financial Reporting
• Capital Management & Reinsurance
• Business Planning
• Asset Liability Management
• Par / RBC
• And more…

Key actuarial tasks:

• Prepare special quotes and illustrations, regular statistical returns, and reports
• Participate in product development & implementation processes, including experience studies, market comparisons, and User Acceptance Tests (UATs)
• Maintain customer databases and prepare related statistics
• Support actuarial valuation modelling work
• Support annual experience studies
• Support preparation of reinsurance reporting and monthly valuation processes
• Support quarterly and monthly reports to monitor ALM-related risks
• Assist in analysis of ALM strategies for operating and surplus segments to optimize risk-return trade-offs

Requirements:

• Year 2–4 student in Actuarial Studies or other quantitative subjects
• Some progress in SOA Actuarial examinations or equivalent (but not required)
• Proficient in Microsoft Word, Excel, PowerPoint, Access, FoxPro
• Programming skills and knowledge of GGY AXIS will be an advantage
• Good analytical and communication skills

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Key Responsibilities:

• Handle enquiries and complaints from customers, agents, and medical partners related to all aspects of the insurance operations process (Medical Panel Services) via phone, email, and digital channels including WebChat and Video Chat.
• Support the Manager in supervising the Client Service Team, ensuring smooth daily hotline operations while driving high productivity, operational efficiency, service quality, and customer satisfaction.
• Manage complex cases and complaint calls escalated from the team, ensuring effective resolution.
• Follow through with agents and customers on servicing issues to ensure timely resolution and customer satisfaction.
• Execute within established empowerment guidelines to handle cases efficiently.
• Identify operational issues through case monitoring and collaborate closely with PA Team, Claims, and Contact Centre teams to drive sustainable solutions.
• Prepare regular hotline service reports and analytics to identify service gaps, recommend improvements, and drive actions to enhance customer experience.
• Review and endorse team timesheets.
• Analyze and evaluate follow-up log sheets to ensure proper case tracking and closure.
• Manage and drive resolution of long-pending cases within the team.

Administrative Works (10%):

• Provide support on Prior Authorization (PA) and Letter of Guarantee (LOG) processes to ensure timely and accurate service delivery.
• Maintain proper documentation, service logs, and correspondence (including emails) with AIAHK business partners.
• Work closely with AIAHK business partners to resolve complaints and address complex or uncertain issues, ensuring effective and timely outcomes.

Other responsibilities (10%):

• Be the Champion for staff engagement program.
• Other duties and responsibilities as assigned by supervisor.

Requirements:

• University/College graduate in any discipline.
• Strong interpersonal, communication, and analytical skills.
• Hands-on experience in customer service and complaint handling.
• Good team player and customer-focused.
• Strong insurance knowledge & medical background would be definitely an advantage.
• Self-motivated, willing to take on challenges, and able to work under pressure.
• Customer Centricity as a core requirement, ensuring the role holder demonstrates a strong commitment to understanding and addressing customer needs.

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Job Summary: The role holder is expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.

Responsibilities:

Application Development, Solution Design & AI Enablement (70%)

• Design, develop, and enhance scalable, high-performance digital and AI-enabled solutions to support agency business growth and operational efficiency.
• Collaborate with business stakeholders to identify, evaluate, and implement AI, GenAI, automation, and digital use cases that address business challenges and improve user experience.
• Contribute to the development of frontend (web and mobile), backend, API, and business logic components using modern architecture and cloud-native technologies.
• Support agile software delivery using DevOps practices, CI/CD pipelines, and cloud platforms to accelerate solution deployment and innovation.
• Participate in the design and implementation of microservices, reusable services, and AI-integrated architectures that are scalable, secure, and maintainable.
• Evaluate and recommend AI technologies, models, frameworks, and tools to support business objectives and technology roadmaps.
• Ensure solution stability, scalability, performance, and security requirements are met through effective solution design and implementation across application and infrastructure layers.
• Analyze business requirements, system flows, and technical dependencies to design practical and sustainable technology solutions.
• Support the end-to-end software development lifecycle, including requirements analysis, solution design, development, testing, deployment, documentation, and post-production support, in accordance with enterprise standards.
• Work closely with offshore development teams, vendors, and technology partners, participating in solution reviews, code reviews, and AI use case assessments.
• Support proof-of-concept (PoC), pilot, and production implementation activities for AI and digital initiatives, helping validate business value and technical feasibility.
• Drive continuous improvement of applications, development processes, and platform capabilities through automation, AI adoption, and engineering best practices.
• Support other TDA teams in delivering strategic initiatives across AIAHK digital channels and tracking implementation outcomes and benefits.

System Support, Platform Stability & Technical Advisory (20%)

• Analyze technical issues and provide effective, scalable, and cost-efficient solutions.
• Troubleshoot and resolve production incidents, ensuring minimal business disruption and timely issue resolution.
• Monitor application performance, platform health, and service availability to ensure operational excellence.
• Support AI-enabled solutions and digital platforms in production, including monitoring model performance, identifying improvement opportunities, and coordinating issue resolution.
• Promote software engineering disciplines, architecture principles, and development standards within the technology community.
• Provide technical guidance and knowledge sharing on emerging technologies, AI capabilities, application design, and development practices.
• Research industry trends, emerging technologies, AI innovations, and digital capabilities, and provide recommendations for adoption where appropriate.
• Support project planning, delivery tracking, risk management, and stakeholder communications.
• Recommend improvements to application development, system support, governance, and operational processes.
• Assess and recommend system, platform, framework, SDK, and technology upgrades to ensure sustainability, security, and future readiness.

Governance, Innovation & Other Responsibilities (10%)

• Ensure all deliverables comply with enterprise architecture standards, security requirements, regulatory obligations, and governance guidelines.
• Support responsible AI adoption by ensuring AI solutions adhere to established governance, data privacy, security, and risk management requirements.
• Stay current with emerging digital, AI, and technology trends and proactively identify opportunities to create business value.
• Contribute to knowledge-sharing initiatives and foster a culture of continuous learning, innovation, and collaboration.
• Ensure all AIA HK TDA project and BAU deliverables comply with AIA Group Security standards and other applicable policies and controls.
• Perform other duties and responsibilities assigned by management to support business objectives and organizational priorities.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 to 5 years of relevant experience in application development, digital platforms, or technology delivery; 5 to 10 years of experience preferred for more senior positions.
• Knowledge of the insurance industry and agency distribution business is an advantage.
• Experience in digital solution development, cloud technologies, and modern software engineering practices.
• Familiarity with AI, GenAI, automation technologies, or data-driven solutions would be an advantage.
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to translate business requirements into practical technology solutions.
• Ability to work effectively in a fast-paced, agile, and collaborative environment.
• Candidates with less experience can be considered as Specialist.

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Key Responsibilities:

• Develop and execute the Group capital management framework, including capital objectives, target operating ranges, internal capital resources principles, capital triggers and management actions.
• Assess the Group capital position across regulatory, shareholder, economic and stress-capital perspectives.
• Translate the Group financial strategy and risk appetite into actionable capital-management principles and decision frameworks for Group and Business Units.
• Monitor emerging regulatory and accounting developments and assess their implications for capital, free-surplus generation, cash emergence and remittance capacity.
• Lead the Group capital-planning process and consolidate forward-looking projections of regulatory capital, shareholder capital, free surplus, cash generation and remittances.
• Assess the affordability and sustainability of dividends, share buy-backs and other shareholder distributions under base and stressed scenarios.
• Identify emerging capital and cash shortfalls, concentrations and fungibility constraints, and recommend mitigating actions.
• Prepare capital-position updates, distribution recommendations and supporting analysis for senior executives and governance forums.
• Set and coordinate Business Unit capital-generation, UFSG, net free-surplus generation and remittance targets.
• Review and challenge Business Unit plans, assumptions and forecasts, with particular focus on capital resilience, fungibility, cash conversion, remittance constraints and delivery against Group objectives.
• Lead deep dives into material Business Units and regulatory regimes to identify trapped capital, remittance barriers and actions to improve sustainable cash emergence.
• Track delivery against capital and remittance plans, escalate emerging gaps and coordinate corrective actions with Business Unit CFOs and actuarial leadership.
• Lead analysis of new-business capital intensity, cash-emergence profiles and post-stress returns to support product-mix, pricing and growth decisions.
• Develop capital and cash metrics that enable management to steer new business towards the Group target financial profile.
• Partner with Business Units, Group Financial Business Management, Group Actuarial and other Group functions to evaluate product, ALM, reinsurance and balance-sheet actions that improve capital efficiency and return on capital.
• Evaluate in-force capital optimisation opportunities, including potential changes to internal capital treatments, asset-liability strategies and reinsurance solutions.
• Provide capital-management recommendations on material product matters with remittance or Group capital implications.
• Represent Group Capital Management in the development and review of the Group ORSA, recovery plan and related stress and scenario-testing frameworks.
• Review capital and liquidity triggers, severe stress scenarios, recovery options and the credibility of proposed management actions.
• Assess interactions between Group and local solvency requirements and their implications for capital resilience and distributable capital.
• Support regulatory and rating-agency engagement on the Group capital-management framework, capital strength, ALM and management actions.
• Lead preparation of capital-management materials for supervisory colleges and other senior regulatory forums.
• Lead and develop the Capital Planning & Optimisation team, setting priorities, allocating work and ensuring high-quality delivery of recurring and strategic outputs.
• Coordinate cross-functional work across Group Capital Management, Treasury, Actuarial, Risk, Investor Relations, Financial Business Management and Business Units.
• Act as a senior adviser to the Chief Capital Officer and Group CFO on capital, cash and shareholder-value matters.
• Prepare and present clear recommendations for senior executives, governance committees, the Chairman and the Board.
• Build capital-management capabilities across the Group through executive education, Business Unit engagement and communication of the Group capital framework.
• Represent the function on relevant actuarial, methodology, accounting and capital-governance working groups and committees.

Requirements:

• Minimum 15 years relevant experience in life insurance, actuarial, capital management, finance or a closely related discipline.
• Professional actuarial qualification or equivalent deep technical expertise in insurance finance and capital management.
• Advanced understanding of life-insurance regulatory capital, economic capital, shareholder capital, free-surplus generation, ALM, reinsurance, stress testing and financial reporting.
• Demonstrated experience in capital planning, financial forecasting, Business Unit challenge and the development of management recommendations.
• Strong commercial understanding of how product mix, pricing, investment strategy, ALM and reinsurance influence earnings, capital generation, cash emergence and shareholder returns.
• Ability to translate complex actuarial and capital analysis into clear decisions and recommendations for senior executives and non-technical stakeholders.
• Strong judgement, executive communication, influencing and stakeholder-management skills.
• Proven ability to lead teams and complex cross-functional programmes across multiple markets.

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Key Responsibilities:

• Collaborate with stakeholders to develop solutions meeting their needs in data, technology, process, finance, actuarial, or modeling areas
• Govern, manage, and execute the actuarial system change
• Align the actuarial model risk policy to enhance governance of the actuarial model
• Support the actuarial model governance committee in prioritizing model change requests and executing model changes
• Manage model production
• Work with ASSC, LBU, and IT to manage production issues
• Train Prophet experts in LBU
• Support the training program for Prophet experts in LBU

Requirements:

• Minimum 12 years of experience in the life insurance industry and 8 years of management experience
• Qualified actuary or equivalent
• Advanced skills in Prophet, Excel, Alteryx, Python, Power BI, or PowerPoint
• Strong problem-solving, reporting, communication, project management, and people management skills
• Good command of written and spoken English

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Agency Digital Transformation

• Participation to formulate, drive and industrialise Digital Agent Engagement strategies applicable in maximising agent productivity and agent retention
• Continuous development & knowledge build-up of the team for the application of new digital technology
• Support cutting edge technology innovation and adopt state-of-the-art AI technology to deliver seamless agent digital experience to drive productivity and deepen agency engagement
• Supervising to maintain stability of the core agency digital platforms and other future-proof digital platforms through effective communication and monitoring control with IT / system developer
• Supervising to collaborate with various business units for gathering user requirement & User Acceptance Test to develop/revamp digital platforms and solutions by capitalising on technology to enhance agent engagement
• Through frequent visits with District Directors and Leaders backed by data analysis and determine & propose initiative to engage more users
• Supervising in developing strategic plan to uplift the number of users in core agency digital platforms
• Co-ordinate with internal (ABDD), internal partners from different lines of business & external stakeholders and Project Manager (Strategy Planning) to ensure Agency requirements are implemented/ delivered
• Monitor project progress/ status and alert management on key issues related to agency and facilitate development/ execution of mitigation plan
• Conduct programs including but not limited to training / promotion / incentive campaign from time to time to drive adoption of new initiatives

Data and Technology Adoption

• Source, scale and implement new technology and digital capabilities to AIA HK through partnership with insurance technology partners
• Supervising the development of agent analytics data foundation (Agent Single View) and deliver agent behavioural analytics deliverables to business units within Agency
• Understand agent behaviour & monitor movements of key agent’s segments thru big data, providing business insights and recommendation that are relevant in relation to agent strategy and behaviours
• Enable the dialogue about the value and meaning of the analytic insights, and making it easy for business stakeholders and senior management to apply data-driving decisions across the business
• Support implementation of agent analytics/digital solutions within agency business unit, as well as District directors
• Contribute ideas on enriching the agent data

Minimum Job Requirements:

• University / College Graduate with minimum of 7-10 years relevant working experience in the insurance industry
• Knowledge in execution & project implementation an advantage
• Outgoing with good communication, interpersonal skills and influencing skills
• Extensive IT and Digital apps development knowledge
• Demonstrated depth of UX experience and creativity
• Proficient in written and spoken English and Chinese (Cantonese and Putonghua)
• Strong project management skills, self-motivated and willing to meet challenges
• Articulate, with excellent oral and written communication skills. Adaptable, able to interact and build strong relationships with people from a diverse range of backgrounds
• Proven successful experience in managing digital transformation team for driving digital innovation projects and a strong understanding of different digital systems and tools plus technical and business know-how
• You are required to obtain relevant licence if your job involves in regulated activities

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Roles and Responsibilities:

General Management

• Support the Team Head to translate business objectives and challenges into concrete and tangible business solutions that manage business functions to align with platform strategy, roadmap and pre-defined KPIs
• Support the Team Head for planning, executing and monitoring the effectiveness of technical applications/ digital platform in achieving desired benefit
• Collaborate with stakeholders of different functions to manage business requirements, delivery prioritization and digital journey excellence for users' applications/ digital platform
• Lead, capture and analyze data insights to understand users' needs and expectations and come up with resolutions
• Ensure all applications/ features/ functionalities available are compliant with regulated activities and obtained the relevant licenses and fulfilled the licensing requirements
• Formulate appropriate governance and control, meeting cadences and business continuity planning to drive applications/ digital platform efficiency and deliverables management
• Develop and prepare relevant reporting and management presentation platform effectiveness and service level management

Journey and Design Excellence

• Work closely with design and relevant parties to co-design vertical and horizontal end-to-end digital journey excellence across applications/ digital platform
• Liaise with data analytics to drive actionable insights for journey excellence development and applications/ digital platform features enhancement
• Work closely with TDA, cross functional units and technical vendors to adopt agile delivery approach to drive digital engagement journey
• Liaise with design and relevant parties to collect voice of users, pain points and feedback and translate into actionable insights and journey

Delivery Management

• Support team lead to drive delivery management. Accountable for applications/ digital platform features management and enables delivery prioritization with the business agreed framework
• Lead the applications development/ deployment and delivery coordination including user UAT, L&C, production escalation, service level management, customer experience and key features reporting
• Applications/ Digital Platform strategic governance and roadmap management
• Implementation management including solution execution and coordinate user UAT with business functions, regulatory and non-regulatory clearance etc
• Conduct regular pre and post implementation reviews and make adjustment to stay relevant with the real situation
• Application/ digital platform business performance reporting and monitoring including KPI co-design with business functions, KPI reviews and reporting to Exco/SteerCo communication

Minimum Job Requirements:

• A Bachelor degree in Business/ Computer Science, post graduate degree is a plus
• At least 12+ years of working experience in Insurance, healthcare and financial industry
• Has experience in driving and executing applications/ digital platforms/ data management projects implementation and managing large scale change initiatives delivery; local or regional
• Has worked in or lead various business function within an Insurance / Financial institution in execution
• Strong strategic analysis and project/program management skills
• Has led major cross function teams in projects, with technical programming (such as Python/ Java/ SAS) and data analytics (SQL/ Oracle/ PowerBI/ Tableau etc) skills is a plus
• Comfortable managing conflict, handling tough negotiations & using both to get to optimum resolutions
• Proficient in English and Chinese written and presentation skills. Mandarin-speaking is a plus
• Ability to deliver results by leveraging resources within and outside the organization
• You are required to obtain relevant license if your job involves in regulated activities

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The role involves building strong relationships with insurance agency stakeholders, working closely with various teams, and driving measurable business outcomes. The incumbent is expected to embed a customer-first mindset in all decisions and actions.

Key responsibilities include:

• General management of the wellness program, agency engagement, platform marketing, and communications
• Supporting the Team Head to translate business objectives into concrete business solutions
• Leading the planning, execution, and monitoring of business development, marketing communications, and engagement initiatives
• Driving cross-functional alignment and governance across various stakeholders
• Developing performance reports and executive presentations

The ideal candidate will have:

• A Bachelor's degree in Business, Marketing, Communications, or a related discipline
• At least 12 years of experience in insurance, healthcare, or financial services
• Demonstrated experience building relationships with insurance agency or distribution stakeholders
• Strong strategic analysis, business transformation, and project management capabilities
• Fluency in Cantonese and Mandarin Chinese, with strong professional written and spoken English

We offer a career opportunity to help our customers and the community live Healthier, Longer, Better Lives.

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Roles and Responsibilities:

• Provide timely, accurate, and comprehensive operational and administrative support to the team
• Assist in execution of incentive campaigns aligned with business objectives and targets
• Prepare and deliver communications across various channels,including intranet, memos, newsletters, social media, email, and instant messaging,using the most appropriate format based on the message content and context for the agency force
• Participate in company and agency events, special task forces, and projects related to agency business development initiatives and other business-related activities
• Support event’s operations (e.g. research vendor, venue, catering, decorators) and choose the best combination of quality and cost
• Support business projection, performance tracking and analytic
• Ensure the reports in correct format within time frames to enable effective decision making
• Participate in business initiatives, special projects, and agency development activities
• Collaborate closely with teammates and stakeholders across departments
• Perform additional tasks assigned by the manager as needed

Minimum Job Requirements:

• Undergraduate student in Business Administration, Marketing, Insurance, Accounting, Finance, Science, Mathematics, Statistics, or related disciplines
• Proficiency in Microsoft Excel (knowledge of data tools is an advantage)
• Excellent command of written and spoken English and Chinese (both required)
• Strong communication and interpersonal skills
• Detail-oriented, analytical, and able to handle multiple tasks
• Self-motivated, proactive, and able to work independently
• A good team player with a positive attitude and strong sense of ownership
• Passion for marketing, communications, and insurance business is a plus
• Ability to gather insights and feedback from stakeholders

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As an actuarial intern, you will support day-to-day activities and gain practical knowledge of the business area, the company, and the industry.

Key Responsibilities:

• Actuarial Department - Product Development:
• Perform data analysis and generate product financials using spreadsheets and/or Prophet models.
• Check IT systems related to product administration.
• Prepare data and calculations for experience/claim monitoring.

• Actuarial Department - Reporting:
• Perform calculations, data extraction, and checking for financial reports using spreadsheets and/or Prophet models.
• Verify valuation basis applied in financial models.
• Support coding of new products and enhancements of spreadsheets and/or Prophet models.
• Perform analysis and explanation of results.

• Capital Management Department:
• Perform calculations, data extraction, and checking for stress capital/economic capital reporting using spreadsheets and/or Prophet models.
• Support testing of financial strategies and analyze implications on the company's capital position.
• Perform control and checking on spreadsheets and/or Prophet models to ensure result consistency and quality.

Job Requirements:

• University students majoring in Actuarial Science, Risk Management, Mathematics, Statistics, Insurance, or Finance with a strong mathematics background.
• Good analytical and communication skills.
• Good command of written and spoken English.
• Proficiency in Microsoft Office; knowledge of Prophet, Visual Basic for Applications (VBA), or other computer programming languages is an advantage.

Benefits:

• Opportunity to work with a leading insurance organisation in Asia.
• Gain practical experience in various functions within the Actuarial Department.
• Develop skills in data analysis, financial modelling, and reporting.

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As an Assistant Manager, you will be responsible for determining the validity and authorising settlement of group health insurance claims.

Key responsibilities include:

• Pro-actively handling claim cases, including timely investigation into suspicious abuse claims, cost-effectiveness engagement of service providers, regular claims follow-up, and providing guidance and coaching to subordinates on claims, insurance/risk issues, and performance;
• Assessing, handling, and approving all claims types and authorising claims payments within authority, and referring claims beyond authority to the Head of Claims/Manager with sound recommendations;
• Drafting effective correspondence for complex coverage positions;
• Handling claims appeals, complaints, reinsurance/third-party recovery claims in the best interest of the Company;
• Working with the Head of Claims/Manager to monitor and conduct assessments of service providers for effective investigation/litigation/recovery management;
• Assisting in report preparation/automation;
• Actively participating in team meetings, enhancement of workflow, claims systems, UAT, and projects;
• Interfacing with related departments and relevant parties on projects and joint work to enhance customer service experience;
• Obtaining and maintaining a license as an individual insurance agent of Blue Cross with the Insurance Authority, and advising on or arranging contracts of insurance or carrying on regulated activities where necessary.

Requirements:

• University degree with professional insurance or related disciplines plus 7 years' relevant experience; or secondary education or above plus 7 years' relevant experience with at least 3 years at supervisory level;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and minimum education and qualifications requirements, including passes in IIQE Paper 1 & 2;
• Self-motivated with the ability to multitask in a fast-changing environment;
• Sound negotiation, interpersonal, and problem-solving skills;
• Intermediate to advanced Excel skills;
• Progress in achieving ANZIIF or ACII qualification;
• Good knowledge of insurance products, relevant legal procedures, and legislation;
• Proven experience in managing complex claims and advanced insurance knowledge.

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The internship is a 6-month opportunity to gain practical knowledge of the business area, the company, and the industry.

Key Responsibilities:

• Actuarial Department - Product Development:
• Develop new products, review existing product performance, and analyze operational experience.
• Perform data analysis and generate product financials using spreadsheets and Prophet models.
• Check IT systems related to product administration.
• Prepare data and calculations for experience and claim monitoring.

• Actuarial Department - Reporting:
• Provide shareholder reporting, regulatory reporting, business projections, and forecasts.
• Perform calculations and data extraction for financial reports.
• Verify calculations in financial models under different reporting bases.
• Analyze and explain results.

• Capital Management Department:
• Perform risk-based analysis to support business strategies.
• Calculate, extract, and check data for stress capital and economic capital reporting using Prophet models.

• Capital Planning & Optimisation:
• Perform stochastic analysis to support financial strategies.
• Conduct sensitivity runs on capital positions under economic basis using spreadsheets.

Minimum Job Requirements:

• University students majoring in Actuarial Science, Risk Management, Mathematics, Statistics, Insurance, or Finance with a strong mathematics background.
• Good analytical and communication skills.
• Good command of written and spoken English.
• Proficiency in Microsoft Office; knowledge of Prophet, Visual Basic for Applications (VBA), or other computer programming languages is an advantage.

Benefits:

• Opportunity to learn and grow with a leading insurance company.
• Gain practical knowledge of the business area, the company, and the industry.

Time Type:

• Part-time

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Product Strategy and Development

• Contribute to defining product strategies and exploring new product ideas for wealth product lines to support multi-channel distribution.
• Conduct market research, competitor analysis, customer insights, and data analytics to identify innovation opportunities.
• Develop product roadmaps and innovation pipelines with channels and other stakeholders to meet business goals.
• Prepare product concepts and business cases for senior management approval.

Project Management

• Drive product development projects with clear timelines, milestones, and deliverables.
• Monitor progress, resolve issues, and ensure timely delivery of product initiatives.

Stakeholder Engagement

• Conduct district visits to frontline staff for new product initiatives to facilitate understanding of product propositions and key selling edges.
• Build strong relationships with distribution channels to ensure product-market fit.

Performance Monitoring and Optimization

• Track product performance, analyze customer feedback, and use data-driven insights to make product adjustments and improve profitability.

Others

• Support the campaign team in designing and implementing compelling offers for new and existing insurance products.
• Contribute to ad-hoc projects and other duties as required.

Minimum Job Requirements:

• Bachelor's degree in Business, Finance, Actuarial Science, or a related field.
• Minimum 8 years of working experience in the insurance industry in Hong Kong.
• Insurance product development or innovation experience is preferable.
• All-rounded experience in business development, strategic planning, and project management.
• Experience at a regional office or reinsurer is a plus.
• Strong analytical and problem-solving skills, with the ability to structure and solve ambiguous problems.
• Collaborative mindset with a demonstrated ability to work effectively across teams and functions.
• Good communication and presentation skills.

XML job scraping automation by YubHub

As an intern, you will be responsible for supporting the day-to-day activities of a particular area of the business on a full-time basis, with the aim of learning practical knowledge of the business area, the company, and the industry.

Responsibilities:

• Assist in the preparation of monthly valuations, calculations, data extraction, and validation checks
• Assist in financial strategy testing through scenario analysis and capital modeling
• Assist in the preparation of financial reports, projections, and management reporting
• Extract data and perform checks to compile monthly/quarterly financial statements
• Verify and document valuation methodologies and assumptions in financial models
• Conduct quantitative analysis and interpret results to provide business insights
• Identify operational improvements for enhanced efficiency in financial reporting

Requirements:

• University students majoring in Actuarial Science, Risk Management, Mathematics, Statistics, Insurance, or Finance with a strong mathematics background
• Good analytical and communication skills
• Good command of written and spoken English
• Proficiency in Microsoft Office, knowledge of Prophet, Visual Basic for Applications (VBA), or other computer programming languages is an advantage

Benefits:

• Opportunity to work with a leading insurance company in Hong Kong
• Gain practical experience in the actuarial field
• Develop skills and knowledge in a dynamic and supportive environment

XML job scraping automation by YubHub

Responsibilities:

• Define product strategies and explore new product ideas
• Lead and implement product design and development cycles
• Collaborate with channels to deliver product initiatives
• Conduct focus groups and training sessions
• Develop and review product literature and materials
• Oversee quality and manage timelines
• Participate in taskforce and regular meetings
• Ensure compliance with regulatory guidelines and standards
• Lead product maintenance tasks and ad-hoc projects

Requirements:

• University/College graduate with 10-15 years of experience in insurance industry or related background
• Solid experience in product development and operation workflow
• Creative with innovative thinking and customer-oriented
• Good problem-solving, communication, and presentation skills
• Good command of written and spoken English and Chinese

XML job scraping automation by YubHub

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey,both directly and indirectly.

Responsible for delivering high-quality, end-to-end management of High Net Worth (HNW) claims, ensuring accurate adjudication, exceptional service to distribution channels, and strong compliance with regulatory and governance requirements. The role also supports fraud risk mitigation, contributes to product development, and participates in business and transformation initiatives.

In addition, the role manages and resolves customer complaints related to claims by providing fair, timely, and well-reasoned assessments, ensuring alignment with regulatory requirements and maintaining a strong focus on customer trust and experience.

Responsibilities:

High Net Worth Claims Management

• Manage the end-to-end processing of HNW claims, ensuring accurate, consistent, and timely adjudication in line with policy terms and internal guidelines
• Maintain strong quality control and cost management, optimizing claim outcomes while upholding customer-centric service standards
• Provide proactive, clear, and empathetic communication to distribution channels throughout the claims lifecycle to enhance customer experience
• Collaborate closely with the Transaction Hub, Underwriting, and other internal stakeholders to ensure seamless claims handling and service delivery

Complaint Handling & Customer Resolution

• Manage and resolve customer complaints related to claims, ensuring fair, balanced, and well-reasoned outcomes aligned with policy terms and regulatory requirements
• Handle complex and escalated cases, including those with potential reputational, regulatory, or channel impact (e.g. media, IA, or ICB-related cases)
• Provide clear and empathetic communication to customers and stakeholders, maintaining trust and transparency throughout the resolution process
• Conduct root cause analysis on complaint cases, identifying systemic issues and recommending process or guideline enhancements to prevent recurrence
• Collaborate with internal stakeholders (e.g. Legal, Compliance, Channels) to ensure consistent and defensible complaint handling

Compliance & Governance

• Act as Claims Subject Matter Expert (SME) for regulatory and compliance initiatives, including FATCA, CRS, and AML, ensuring adherence to internal policies and external requirements
• Coordinate and manage alerts from IFPCD, taking timely and effective actions to detect, investigate, and mitigate potential fraudulent claims
• Review and enhance internal claims guidelines, and deliver training to stakeholders to drive consistency, awareness, and compliance across teams

Product Development & Design Support

• Provide claims insights and technical input during product design and enhancement to ensure clarity, consistency, and operational feasibility of policy terms and benefit structures
• Partner with Product, Underwriting, and Distribution teams to review product features, exclusions, and claims triggers, minimizing ambiguity and improving claims adjudication effectiveness
• Identify potential claims risk exposure, anti-selection, and cost implications, and recommend mitigation measures during product development
• Support post-launch reviews by sharing claims experience, emerging trends, and feedback to refine product design and improve customer outcomes

Business Support & Projects

• Support the Team Head in executing business priorities, operational initiatives, and ad hoc assignments
• Coordinate with auditors, reinsurers, and cross-functional teams to ensure timely and accurate responses to governance and reporting requirements
• Participate in projects and transformation initiatives, contributing to process improvements, operational efficiency, and alignment with evolving business needs

Requirements:

• Bachelor’s degree or above in Insurance, Business Administration, Healthcare, or a related discipline
• Minimum 6–8 years of relevant claims experience, with solid exposure to High Net Worth (HNW) or complex claims handling
• Strong technical claims expertise, with proven ability to manage complex cases, complaint handling, and deliver fair and well-reasoned adjudication outcomes
• Good understanding of regulatory and compliance requirements (e.g. AML, FATCA, CRS) and experience in governance-related activities
• Experience in handling escalations and complaint cases, with the ability to assess reputational and regulatory risks and manage stakeholder communications effectively
• Exposure to fraud detection and investigation processes is an advantage
• Experience in supporting product development or reviewing policy terms, with the ability to identify claims implications and operational considerations
• Professional qualifications such as FLMI, ALHC or equivalent are preferred
• Strong analytical, problem-solving, and decision-making skills, with attention to detail and sound judgment
• Excellent communication and stakeholder management skills, with the ability to engage effectively with Channels, internal teams, and external parties
• Demonstrated ownership, accountability, and ability to work independently, with the capability to contribute to a team and project environment

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Responsibilities:

• Drive the development and execution of an efficient process to keep the team updated on the latest innovations and trends.
• Enable ideation workshops by connecting agency, internal partners, and leading collaboration efforts.
• Partner with internal partners to ensure a cohesive approach to innovative ideas and solution providers.
• Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding AIA, its clients, and assets.
• Support the implementation of an agency digitalisation roadmap.
• Develop an agent analytics data foundation and deliver analytical capabilities focusing on agent behaviour.

Agency Digital Transformation:

• Participate in formulating, driving, and industrialising Digital Agent Engagement strategies.
• Continuously develop and build up the team's knowledge of new digital technology.
• Support cutting-edge technology innovation and adopt state-of-the-art AI technology.
• Supervise maintaining stability of core agency digital platforms.
• Collaborate with business units to gather user requirements and develop digital platforms.
• Determine and propose initiatives to engage more users through frequent visits with District Directors and Leaders.
• Supervise developing a strategic plan to uplift the number of users in core agency digital platforms.
• Coordinate with internal and external stakeholders to ensure agency requirements are implemented.
• Monitor project progress and alert management on key issues.

Data and Technology Adoption:

• Source, scale, and implement new technology and digital capabilities through partnerships.
• Supervise the development of an agent analytics data foundation.
• Understand agent behaviour and monitor movements of key agent segments through big data.
• Enable dialogue about the value and meaning of analytic insights.
• Support implementing agent analytics and digital solutions.
• Contribute ideas on enriching agent data.

Requirements:

• University/College Graduate with a minimum of 7-10 years of relevant working experience in the insurance industry.
• Knowledge in execution and project implementation an advantage.
• Good communication, interpersonal skills, and influencing skills.
• Extensive IT and digital apps development knowledge.
• Demonstrated depth of UX experience and creativity.
• Proficient in written and spoken English and Chinese.

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Responsible for conceiving, developing, implementing, supporting, and enhancing life, health, and wellness insurance schemes and products.

Key duties include:

• Assisting the department head in designing general insurance products (medical or non-medical)
• Monitoring product development, implementation, and approval processes
• Preparing presentation decks, product specifications, and risk assessments
• Coordinating product launches and training
• Conducting market research and competitive analysis

Requirements:

• Degree holder in Actuarial, Marketing, Business Administration, or related disciplines
• Minimum 5 years of experience in insurance product development and implementation
• Solid product knowledge in general insurance products, especially digital insurance products
• Strong communication, presentation, analytical, and project management skills
• Familiarity with sales, marketing, underwriting, and claims processes in the insurance industry

Benefits:

• Opportunity to work with a leading insurance company
• Competitive salary and benefits package

We offer you the chance to build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

XML job scraping automation by YubHub

The role is to provide support in completing and analyzing various assignments or projects of actuarial nature.

Responsibilities:

• Compile and verify data, prepare reports and other documentation, and provide various levels of analysis and modeling work
• Assist in reviewing, evaluating and reporting actuarial trends and rating considerations
• Assist in providing financial information for result announcement and internal management reports
• Assist in actuarial projects, including crafting and improving projection models, experience studies, etc.
• Assist in the design and improvement of systems and tools to accurately evaluate risk and supervise operations performance

Requirements:

• University students major in Actuarial Science, Risk Management, Mathematics, Statistics, Insurance, Finance Business, Economic and Information Technology with strong mathematics background
• Good analytical and social skills
• Good command of written and spoken English
• Extraordinary teammate who works effectively under pressure
• Proficiency in Microsoft Office, knowledge of Prophet, Visual Basic for Applications (VBA) or other computer programming language is an advantage

XML job scraping automation by YubHub

The role involves translating business requirements into meaningful analytics solutions, driving data quality improvements, and ensuring consistent and reliable HR reporting across the Group.

Responsibilities:

• Develop and deliver regular and ad hoc workforce analytics, dashboards, and reports to support HR and business decision-making.
• Analyze workforce trends across key people metrics, including headcount, turnover, hiring, internal mobility, talent development, engagement, learning, and diversity.
• Generate actionable insights and recommendations to support workforce planning, talent management, and organisational effectiveness initiatives.
• Support predictive and advanced analytics initiatives by preparing data, validating outputs, and translating findings into business actions.
• Collaborate with HR Business Partners, Centres of Excellence, and Business Units to understand analytics requirements and provide data-driven solutions.
• Lead the design, development, and continuous improvement of AI-powered People Analytics solutions.
• Partner with HR, Technology and Innovation Team to identify opportunities to automate insight generation and enhance decision-making through AI and machine learning.
• Translate business questions and workforce challenges into AI-enabled use cases and analytics products.
• Define business requirements, prompts, guardrails, and success metrics for workforce insights agents and HR AI solutions.
• Develop scalable workforce intelligence capabilities that proactively identify people risks, workforce trends, talent opportunities, and emerging business challenges.
• Ensure AI solutions are aligned with Group governance, responsible AI principles, data privacy requirements, and regulatory standards.
• Monitor AI solution effectiveness, adoption, accuracy, and business value realisation through ongoing measurement and optimisation.
• Design, develop, and maintain HR dashboards and self-service reporting solutions using approved visualisation platforms, e.g., PowerBI.
• Ensure consistent reporting definitions, calculations, and standards across Business Units.
• Produce recurring management reports and workforce metrics for Group HR leadership and business stakeholders.
• Manage reporting enhancements and identify opportunities for automation and process improvement.
• Act as a trusted analytics partner to HR teams and business stakeholders by providing timely and relevant workforce insights.
• Translate business challenges into analytical questions and actionable recommendations.
• Present findings and insights in a clear and compelling manner to HR and business audiences.
• Support change management and adoption of analytics solutions across markets and functions.
• Ensure accuracy and maintenance of group-wide cross-entity movement records and Senior Management data.

Requirements:

• University graduate with 12–15 years' experience in HR and/or people insights role.
• Experience with Workday or any other HCM SaaS.
• Experience with PowerBI or any other Reporting Platform.
• Strong interpersonal, communication, and presentation skills; ability to influence and lead without authority.
• Conceptual thinker, process-oriented, with proven analytical and problem-solving skills.
• Optimistic, adaptable, and able to thrive in fast-paced environments.
• Global mindset, passion for diversity, and ability to build trusted relationships across cultures.

XML job scraping automation by YubHub

The successful candidate will drive operational excellence, strategic process improvements, and cross-functional collaboration to ensure all cases are submitted complete, processed efficiently, and serviced to a high standard.

Responsibilities:

• Strategic leadership and governance:
• Own the strategic design and continual enhancement of the case management operating model for HNW/UHNW business.
• Develop and enforce high standards for operational controls, documentation, compliance, and risk management.
• Define and monitor service standards for each stage of the case lifecycle.
• Lead governance forums related to case handling, service quality, and process risk.
• Proactively identify market, regulatory, and technological trends impacting case management.

• Operational excellence and end-to-end case workflow leadership:
• Handle HNW/UHNW new business and in-force cases.
• Ensure all required documentation is captured, validated, and stored accordingly.
• Implement and monitor KPIs for end-to-end case workflow.
• Analyse process performance and pain points using metrics.
• Champion implementation of automation, digital tools, and straight-through processing strategies.

• Collaboration and stakeholder management:
• Collaborate with key parties to ensure processes align with risk appetite, product rules, and regulatory requirements.
• Serve as a senior liaison for interactions between Case Management, HNW/UHNW underwriting, technology partners, distribution, brokers, private banks, and external vendors.
• Effectively communicate operational priorities and developments to internal leadership and key external partners.

Requirements:

• University degree in business, finance, operations management, or related discipline.
• Professional insurance/operations qualifications (e.g., LOMA, PMP, Lean Six Sigma) preferred.
• 10+ years of experience in life insurance operations and private bank, new business, or case management roles, with 3+ years at a senior or associate director level preferably supporting HNW business lines.
• Solid HNW product knowledge and underwriting, AML, KYC, Sanctions, and all risk activities.
• Deep knowledge of life insurance new business processes, underwriting intake, documentation standards, and relevant regulatory frameworks.
• Agile mindset and strong strategic thinking with a proven ability to lead change, implement technology solutions, and foster operational excellence.
• Excellent stakeholder management, negotiation, and communication skills at senior management/executive level.
• High integrity and ethical standards with a focus on compliance and risk awareness.
• Good command of written and spoken English and Chinese, proficiency in Mandarin will be an advantage.

Benefits:

• Opportunity to work with a leading multinational insurance company
• Collaborative and dynamic work environment
• Professional development and growth opportunities

XML job scraping automation by YubHub

The supervisor will be helping and enabling the team toward success in a sales-oriented, metrics-driven environment. Supervises assigned team members to maximize lead qualification quality and pre-sales support effectiveness for Farmers' Direct Business sales pipeline.

Key Responsibilities

• Monitors all aspects of team performance, including lead qualification quality, transfer rate, contact rate, efficiency, and compliance with established company and telemarketing regulatory guidelines.
• Creates and implements plans to constantly improve team performance and develop individual team member skill sets in outbound sales support techniques.
• Ensures team members meet individual and team performance goals tied to Direct Business sales pipeline objectives.
• Communicates individual performance to each team member and provides team performance information to the assigned Director.
• Partners with other leaders to develop, pilot, and execute improvements to lead qualification and outbound campaign processes.
• Maintains thorough knowledge of established procedures, dialer and CRM tools, contractual provisions, and telemarketing regulatory requirements.
• Builds personal skill set by participating in in-house or outside sales/industry-related courses/seminars.

Requirements

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Recent leadership experience required.
• Experience in contact center operations.
• Sales/results orientation.
• Bilingual proficiency in English and Spanish.
• People management.
• Communication.
• Coaching.

Preferred Qualifications

• Experience in a senior service support or sales support role.
• Experience in outbound calling.
• Experience in insurance or related field preferred.

Benefits

• Competitive salary and performance-based bonus.
• Comprehensive benefits package: grocery vouchers, restaurant vouchers, SGMM, etc.
• Dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development.

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You will play a pivotal role in the FP&A team, with cross-functional reach into Actuarial, Product, Distribution, and Commercial areas.

Key Responsibilities:

• Develop customized financial models to support planning, forecasting, product development, and distribution analytics
• Analyze sales funnels, lapse curves, persistency, pricing structures, and loss performance across diverse entities and insurance lines
• Lead forecasting and performance tracking with high technical precision and business alignment
• Validate and present key findings to senior leadership, influencing financial decision-making and business strategy
• Ensure timely and accurate delivery of management reports, dashboards, and presentations
• Interface with cross-functional teams across Finance, Actuarial, Product, and Sales to align data and insights with organizational goals
• Own the control and sign-off processes for financial modeling assumptions and reporting frameworks
• Prepare and present management reports and executive decks, including CFO and governance forums
• Maintain control, validation and sign-off processes ensuring data accuracy and reporting relevance

Requirements:

• 5+ years of experience in FP&A or a comparable analytical finance role within the insurance industry
• Insurance industry experience is required
• Bachelor's degree in Business Administration, Economics, Actuarial Science, Engineering, Finance or related field
• Fluency in English
• Availability to work according to Pacific Standard time zone (PST)

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

Responsibilities:

Transformation Office & Strategic Initiative Orchestration

• Coordinate enterprise-wide transformation and strategic initiatives through the Transformation Office governance framework.
• Monitor initiative progress, milestones, risks, issues, dependencies, and benefits.
• Facilitate cross-functional coordination across business, technology, and supporting functions.
• Support prioritisation, planning, and portfolio reviews across transformation and strategic initiatives.
• Consolidate initiative status, key risks, issues, dependencies, and benefits realisation metrics into executive dashboards and management reports.
• Support Transformation Office governance forums and relevant management meetings.
• Maintain Transformation Office trackers, initiative status updates, action logs, and governance records.
• Support continuous enhancement of Transformation Office governance, reporting, and orchestration practices.
• Assist in change management and communication activities.

Governance, Workforce Management & Strategic Operations

• Support departmental governance activities, management reporting, and operational reviews.
• Act as secretary for the monthly Senior Management Team meeting.
• Maintain Management Committee and departmental SharePoint sites, governance documentation, records, and management information repositories.
• Support total workforce management activities, including contingent workforce monitoring, vacancy tracking, workforce reporting, and related follow-up.
• Support departmental budgeting, forecasting, financial tracking, and expense monitoring activities.
• Coordinate vendor onboarding, procurement processes, contract administration, and related operational activities.
• Act as Business Continuity Planning coordinator for the Business Strategy & Transformation function.
• Coordinate industry association matters, consultation exercises, and external stakeholder communications.

Executive Reporting & Department Coordination

• Support the preparation of management updates, strategic reports, and governance materials for senior management and relevant committees.
• Develop clear and concise presentation materials.
• Coordinate department meetings, workshops, and planning sessions.
• Maintain departmental action logs and follow up on key deliverables, decisions, and commitments.
• Provide timely and accurate coordination support to the Head of Business Transformation and the Director of Business Strategy & Transformation.
• Participate in ad hoc strategic projects, business initiatives, and special assignments as requested by management.

Minimum Job Requirements:

• University degree in Business Administration, Management, Finance, Information Systems, Insurance, Project Management, or related disciplines.
• Minimum 5 years of relevant experience in transformation office, PMO, business transformation, strategic operations, business planning, management consulting, corporate governance, or related functions.
• Experience in insurance, financial services, or other highly regulated industries is preferred.
• Good understanding of programme governance, project management, stakeholder coordination, change management, and business planning principles.
• Experience supporting transformation initiatives, governance forums, management reporting, or cross-functional business projects.
• Strong organisational skills with the ability to manage multiple priorities, coordinate stakeholders, and drive follow-up actions independently.
• Strong analytical, problem-solving, and attention-to-detail capabilities.
• Strong PowerPoint, executive presentation development, and business writing skills.
• Experience preparing reports, dashboards, meeting materials, and governance documentation for senior management or executive committees.
• Good stakeholder management and interpersonal skills.
• Good understanding of budgeting, procurement, vendor onboarding, workforce tracking, or departmental operations is an advantage.
• Familiarity with Microsoft Copilot, Power BI, Power Platform, SharePoint, or other AI-enabled productivity and reporting tools is an advantage.
• Strong language ability in English and Chinese.

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Key Responsibilities:

• Lead reviews and rectifications of legacy gaps in operational processes and practices
• Oversee integration initiatives to enhance operational efficiency
• Develop and enhance the governance and control model
• Provide strategic support to the CEO
• Manage communication with external stakeholders and regulators

Lead the Review(s) and Rectification(s) of Legacy Gaps in Operational Processes and Practices:

• Identify legacy gaps in internal policies and regulatory requirements
• Assess process controls' applicability for future integration and business channel expansion
• Develop strategies to rectify identified problems and implement solutions

Accountable for Implementation of Further Integration Initiatives as well as Process & Controls Revitalization Projects:

• Drive integration initiatives to achieve the target business structure and culture
• Lead transformation initiatives in cross-functional projects
• Steer planning and mobilizing projects of various complexities and scales

Enhance 1st Line's Governance Model and Control:

• Optimize management controls and enhance quality assurance of all processes
• Conduct self-assessments on legacy systems and achieve betterment for control practices
• Provide independent advice on new business initiatives and operational incidents

Support CEO in Decision-Making Process, via Upbringing Viable Recommendations:

• Review and provide recommendations to the CEO on high-priority projects and strategic initiatives
• Communicate timely on initiatives' statuses to the CEO
• Identify challenges and align among senior management teams on potential solutions

Manage Communication & Engagement with Internal and External Stakeholders:

• Build and maintain relationships with key stakeholders
• Promote pragmatic approaches with senior management in communicating with Group Office, regulators, and other stakeholders
• Showcase and close the expectation gap with GO functions

Minimum Job Requirements:

• University graduate in Business or Finance
• A minimum of 15 years' experience with international insurance or financial services corporations
• Experienced in operational process improvement, risk awareness promotion and education, as well as governance and control
• Background from risk and compliance, internal audit, or governance and control is preferable

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About the Role

Develop the Group Distribution Learning & Development strategy and framework to support capability building of advisors and leaders across Agency distribution channel. Work in partnership with country Heads of Learning on the delivery and impact of targeted learning programmes to strengthen and future-proof capabilities of AIA Agency Distribution salesforce including leaders. Develop and deliver best-in-class bespoke training programmes exclusive to AIA by working with internal/external SMEs.

Roles and Responsibilities:

• Accountable to Director of Distribution Learning & Events of Group Distribution Office for the productivity, competency, and professionalism of AIA Agency Distribution Salesforces across channels.
• Collaborate with Group Agency Distribution teams and local business units by keeping relevant team members informed on support and implementation progress of business-focused objectives.
• Develop learning communities with LBUs and collaborate with country Learning Heads on implementation of the learning strategy, framework and programmes including timelines for changes.
• Perform gap analysis and work closely with Agency Distribution Team Leads, Learning Heads to link business and learning objectives of the learning programmes that support the local business unit's and our distribution partners and agencies' capability building needs.
• Design learning experiences that are relevant to programme's purpose, compelling to decision makers and efficient in its use of resources.
• Collaborate with internal/external SMEs to develop and deliver learning programmes via Train-the-Trainer or directly to Agency Executives.
• Strengthen and future-proof capabilities of leadership and frontline teams to support new initiatives including regional/global certifications + rewards & recognition.

Minimum Job Requirements:

• At least 10 years' experience in the Insurance Industry, 4 of which must be at Management level in an Insurance Company or Insurance intermediary.
• Have at least 5 years' experience and knowledge in insurance sales and distribution, particularly in Agency Distribution.
• Have at least 5 years' experience in developing and facilitating leadership management programmes.
• Flexibility of travel is a requirement.
• Excellent communication and presentation skills.
• Strong interpersonal and influencing skills; ability to establish strong working relationships with a wide range of internal and external stakeholders.
• Proficient in the use of Microsoft office software.

XML job scraping automation by YubHub

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer-first mindset in all decisions and actions.

Responsibilities:

Daily control and governance on sales activities and initiatives

• Assist MPF Responsible Officer to manage and supervise regulated activities
• Manage and supervise MPF licensed staff
• Lead the development of effective controls and governance overall sales activities and initiatives
• Manage business planning, risk management and financial control of the sales team
• Conduct periodic sales conduct assurance checks
• Prepare internal/external reports to senior management, Legal & Compliance, regulators if needed

Guideline setting and staff awareness

• Develop and arrange regular training and timely communication to In-scope Staff
• Manage the team operations with proper procedures
• Work with internal governance team on different governance and control activities
• Organize and lead regular meetings with sales, operations and other second-line departments
• Stay informed about the latest compliance and sales conduct regulatory requirements and industry trends

Ad hoc projects

• Engage and communicate with cross-functional business teams to understand existing business processes
• Build and cultivate a compliant mindset across different business teams
• Lead ad hoc sales conduct projects or reviews if necessary

Requirements:

• University graduate, preferably major in business-related subject or equivalent
• At least 10 years of relevant experience, preferably with insurance or banking governance/sales conduct experience
• Strong analytical ability, problem-solving and communication skills
• Good team player and able to work independently
• Proficient in both spoken and written English and Chinese
• Proficiency in PC skills
• Experience in setting strategic priorities is preferred
• IIQE (paper 1,2,3 & 4) licenses are preferred

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Roles and Responsibilities:

• Target operation model design: Lead Ops model innovation, design, and implementation, prioritizing improvement opportunities and ensuring alignment with key business objectives.
• Operation Management: Optimize operating model, capacity planning, and partnerships with third-party service providers to enhance productivity and customer experience.
• Quality Assurance: Ensure service quality with continuous improvement, analysing data to identify areas for improvement.
• Stakeholder Management: Manage relationships and interact with internal and external partners to ensure favourable relationships.
• Team leadership: Lead and develop a Wellness Operation Team, providing training and coaching.
• Report Management: Ensure quality reports are produced and submitted to Committees/Corporate for further analysis.
• Event Management: Ensure smooth event execution, co-designing event content and calendar with Service Providers and Channels.

Minimum Job Requirements:

• University/College graduate with 8+ years in insurance or healthcare transformation operation and product marketing functions, financial analysis, and budgeting.
• Ability to apply a commercial orientation within operation design with data analytic skills.
• Demonstrated thought managerial skill.
• Ability to influence stakeholders to affect process change.
• High degree of urgency and ownership.
• Work independently with ability to work collaboratively and navigate a matrixed organization.
• Ability to excel as project leader.
• Measure performance by KPI results and impact.
• Good knowledge in workflow system.
• Proficiency in spoken and written English and Chinese, including Putonghua.

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The successful candidate will be responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectives.

Key responsibilities include:

• Providing and processing information in response to customer's enquiries, concerns and requests
• Providing advice and solutions to resolve customer feedback cases and enhance customer satisfaction
• Handling and investigating escalated cases from colleagues or regulators
• Assisting in regular resources planning and allocation through roster management
• Implementing management's new business initiatives to enhance customer service standards and reputation
• Motivating, coaching and developing staff to ensure high performance and achievement of objectives
• Obtaining and maintaining licence as an individual insurance agent of Blue Cross with the Insurance Authority
• Directing and controlling sales plans, objectives and development of future sales strategies
• Analysing competitive products and selling techniques, market penetration and distribution channels
• Making recommendations on sales quotas

The ideal candidate will have:

• A university degree
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent
• Minimum 6 years' work experience in customer service call centre or frontline counter centre, with at least 2 years at managerial level
• Strategic, forward thinking, customer-oriented and result-oriented mindset
• Excellent judgment, problem-solving, decision-making and leadership skills
• Strong interpersonal and communication skills
• Good command of both written and spoken English and Chinese
• Proficiency in Microsoft Office and Chinese Word Processing

We offer a competitive salary and benefits package to the successful candidate.

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About the Role The successful candidate will collect market information, conduct internal and external product analysis, and derive product solutions and strategies to meet customer needs and competitive market environments.

Responsibilities:

• Lead and implement product design and development cycles in line with company strategies
• Develop product literatures, product launch packs, and presentation materials
• Conduct and review User Acceptance Tests (UAT) for different systems
• Oversee quality and manage timelines of materials delivered by team members
• Review product literatures from other departments to ensure accuracy
• Prepare business reports as assigned
• Coordinate and work closely with various departments
• Participate in Product Implementation Taskforce and PGS regular meetings
• Assist in various product maintenance tasks and ad-hoc projects

Requirements:

• University/College graduate with 6-7 years of working experience in insurance products development or related background
• Self-starter with good analytical ability
• Team player with positive attitude and good interpersonal and communication skills
• Creativity with innovative thinking and customer-oriented approach
• Good communication and presentation skills
• Strong leadership and stakeholder management skills with business sense
• Project management skill is preferred
• Proficiency in MS Word, Excel, PowerPoint, and Chinese Word Processing
• Good command of written and spoken English and Chinese

XML job scraping automation by YubHub

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer-first mindset in all decisions and actions.

Responsibilities:

Daily control and governance on sales activities and initiatives

• Assist MPF Responsible Officer to manage and supervise regulated activities, ensuring compliance with internal and regulatory guidelines.
• Manage and supervise MPF licensed staff, including licensing and CPD requirements.
• Lead the development of effective controls and governance for sales activities and initiatives.
• Manage business planning, risk management, and financial control of the sales team.
• Conduct periodic sales conduct assurance checks.

Guideline setting and staff awareness

• Develop and arrange regular training for In-scope Staff on MPF sales conduct requirements.
• Manage team operations with proper procedures to ensure full compliance with regulatory requirements.
• Work with internal governance teams on governance and control activities.
• Stay informed about the latest compliance and sales conduct regulatory requirements and industry trends.

Ad hoc projects

• Engage and communicate with cross-functional business teams to understand existing business processes and facilitate idea generation for sales process improvement opportunities.
• Build and cultivate a compliant mindset across different business teams.
• Lead ad hoc sales conduct projects or reviews if necessary.

Requirements:

• University graduate, preferably majoring in a business-related subject or equivalent.
• At least 10 years of relevant experience, preferably with insurance or banking governance/sales conduct experience.
• Strong analytical ability, problem-solving, and communication skills.
• Good team player and able to work independently.
• Proficient in both spoken and written English and Chinese.
• Proficiency in PC skills.
• Experience in setting strategic priorities is preferred.
• IIQE (paper 1,2,3 & 4) licenses are preferred.

XML job scraping automation by YubHub

Key Responsibilities:

• Advise on Indian corporate, labor, and employment matters, including employee relations issues and regulatory investigations.
• Support interactions with Indian regulators and authorities, including labor authorities and other relevant agencies.
• Collaborate with U.S.-based and global legal teams on cross-border matters, including policy alignment, risk mitigation, and investigations.
• Identify legal and regulatory risks in India and contribute to training and education for business and HR partners on legal topics relevant to operations in India.

Requirements:

• Minimum of 4 years of experience as a practicing attorney in employment, labor, corporate, or related legal fields.
• Full English fluency.
• Experience serving as in-house counsel or advising multinational corporate clients.
• Experience conducting and managing complex workplace investigations.
• Demonstrated experience advising senior business leaders and Human Resources professionals on employment law and Employee Relations matters.
• Experience supporting multiple jurisdictions and legal entities within a multinational organization and strong knowledge of Indian employment and corporate law.
• Experience navigating issues involving Indian labor law as part of a broader legal portfolio and with a business perspective.
• Proven ability to navigate highly matrixed environments and manage competing business priorities.
• Experience working within financial services, banking, retail, insurance, shared services, or other highly regulated industries.
• Excellent communication skills and C-suite presentation experience.
• Master's degree.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Career development and training opportunities.
• Flexible work arrangements (remote and/or office-based).
• Dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Pension Plan.
• Paid Time Off.
• Training & Development.

XML job scraping automation by YubHub

Key Responsibilities:

• Advise on Indian corporate, labor, and employment matters, including employee relations issues and regulatory investigations.
• Support interactions with Indian regulators and authorities, including labor authorities and other relevant agencies.
• Collaborate with U.S.-based and global legal teams on cross-border matters, including policy alignment, risk mitigation, and investigations.
• Identify legal and regulatory risks in India and contribute to training and education for business and HR partners on legal topics relevant to operations in India.

Requirements:

• Minimum of 4 years of experience as a practicing attorney in employment, labor, corporate, or related legal fields.
• Full English fluency.
• Experience serving as in-house counsel or advising multinational corporate clients.
• Experience conducting and managing complex workplace investigations.
• Demonstrated experience advising senior business leaders and Human Resources professionals on employment law and Employee Relations matters.
• Experience supporting multiple jurisdictions and legal entities within a multinational organization and strong knowledge of Indian employment and corporate law.
• Experience navigating issues involving Indian labor law as part of a broader legal portfolio and with a business perspective.
• Proven ability to navigate highly matrixed environments and manage competing business priorities.
• Experience working within financial services, banking, retail, insurance, shared services, or other highly regulated industries.
• Excellent communication skills and C-suite presentation experience.
• Master's degree.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Career development and training opportunities.
• Flexible work arrangements (remote and/or office-based).
• Dynamic and inclusive work culture within a globally renowned group.
• Private health insurance.
• Pension plan.
• Paid time off.
• Training and development.

XML job scraping automation by YubHub

In this role, you will build predictive analytics capabilities from the ground up, designing and implementing data-driven solutions that drive growth, improve efficiency, and strengthen business intelligence. This is an opportunity for a data-driven professional to work autonomously in a fast-paced environment, influencing how analytics is built and scaled.

Key Responsibilities:

• Develop and implement predictive models using advanced statistical and machine learning techniques
• Build and maintain programs for predictor and response variables, ensuring model accuracy and scalability
• Partner with business stakeholders to understand needs and communicate actionable insights
• Present analytical findings to non-technical audiences, explaining methodologies and business impact
• Explore, prepare, and structure large datasets to support model development
• Contribute to the design and improvement of modeling frameworks and best practices
• Ensure data quality and model integrity through validation and review processes
• Develop a strong understanding of the data landscape and support enterprise data initiatives
• Collaborate with and mentor junior analysts, sharing knowledge and promoting best practices
• Stay current on industry trends in insurance analytics and predictive modeling

Requirements:

• 6+ years of experience in predictive analytics or a related field
• Bachelor's degree in Mathematics, Statistics, Computer Science, or a related field
• Professional experience in insurance or pricing analytics is a strong plus
• Strong experience with Python, R, and SQL; experience with SAS is a plus
• Advanced knowledge of predictive modeling, machine learning techniques, and statistical analysis
• Strong understanding of data ecosystems and ability to navigate complex data environments
• Ability to translate complex data into clear insights and communicate effectively
• Problem-solving mindset with the ability to work independently
• Experience contributing to or building analytics capabilities from scratch is highly valued
• Collaborative and proactive approach with a willingness to share knowledge

Benefits:

• Competitive compensation and benefits package
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

In this role, you will help build predictive analytics capabilities from the ground up in a fast-paced environment. You will design and implement data-driven solutions that drive profitable growth, improve operational efficiency, and strengthen business intelligence across the enterprise.

Key responsibilities include:

• Developing and implementing predictive models using advanced statistical and machine learning techniques
• Building and maintaining programs for predictor and response variables
• Partnering with business stakeholders to understand needs and communicate actionable insights
• Presenting analytical findings to non-technical audiences
• Exploring, preparing, and structuring large datasets to support model development
• Contributing to the design and continuous improvement of modeling frameworks and best practices
• Ensuring data quality and model integrity through rigorous validation and review processes
• Supporting enterprise data initiatives and collaborating with junior analysts

Requirements:

• 6+ years of experience in predictive analytics, data science, or a related field
• Bachelor's degree in Mathematics, Statistics, Computer Science, or a related field
• Professional experience in insurance or pricing analytics is a strong plus
• Strong experience with Python, R, and SQL; experience with SAS is a plus
• Advanced knowledge of predictive modeling, machine learning techniques, statistical analysis, and data mining
• Strong understanding of data ecosystems and ability to navigate complex data environments
• Ability to translate complex data into clear, actionable insights
• Excellent communication skills and problem-solving mindset

Benefits include:

• Competitive compensation
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

This role offers a unique opportunity to be part of a function being built from the ground up, operating in an environment with high visibility and direct exposure to senior leadership, including the CFO and executive stakeholders.

Key Responsibilities:

• Contribute to the development and implementation of predictive analytics to support key business decisions
• Apply statistical and analytical techniques to build models and generate actionable insights
• Develop and maintain data pipelines, ETL processes, and data transformations to support analytics workflows
• Perform data extraction, preparation, and integration across multiple sources, ensuring data quality and reliability
• Use SQL and programming tools (Python, R) to analyze large datasets and create analytical solutions
• Evaluate model performance and contribute to ongoing enhancements and optimization
• Design reports and visualizations to communicate insights and track performance metrics
• Conduct ad-hoc analyses to support emerging business questions and priorities
• Partner with business stakeholders and communicate findings effectively to both technical and non-technical audiences
• Build strong understanding of the enterprise data landscape, including finance and insurance data domains
• Contribute to continuous improvement of analytics processes, tools, and methodologies

Requirements:

• 3+ years of experience in data analytics, predictive analytics, or a related field
• Bachelor's degree in a quantitative field; Master's degree is a plus
• Background in insurance industry is strongly preferred, but not mandatory
• Actuarial knowledge or qualification is a plus
• Strong hands-on experience with SQL, ETL and data pipeline development, Python, and/or R
• Understanding of predictive modeling concepts and statistical analysis
• Strong analytical thinking and attention to detail
• Ability to work independently with minimal guidance in an unstructured, evolving environment
• Excellent communication skills, with the ability to clearly present insights
• Relationship-building mindset, proactively engaging stakeholders across functions
• Adaptability and comfort working in a fast-paced, startup-like environment

Benefits:

• Competitive compensation and benefits package
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

We are seeking a Predictive Analytics Analyst to join a newly formed team focused on enabling faster, more accurate, and forward-looking financial decision-making across Finance.

What You'll Do

• Contribute to the development and implementation of predictive analytics to support key business decisions
• Apply statistical and analytical techniques to build models and generate actionable insights
• Develop and maintain data pipelines, ETL processes, and data transformations to support analytics workflows
• Perform data extraction, preparation, and integration across multiple sources, ensuring data quality and reliability
• Use SQL and programming tools (Python, R) to analyze large datasets and create analytical solutions
• Evaluate model performance and contribute to ongoing enhancements and optimization
• Design reports and visualizations to communicate insights and track performance metrics
• Conduct ad-hoc analyses to support emerging business questions and priorities
• Partner with business stakeholders and communicate findings effectively to both technical and non-technical audiences
• Build strong understanding of the enterprise data landscape, including finance and insurance data domains
• Contribute to continuous improvement of analytics processes, tools, and methodologies
• Operate with a high degree of autonomy, proactively building relationships and driving initiatives forward in a fast-evolving environment

Requirements

• 3+ years of experience in data analytics, predictive analytics, or a related field
• Bachelor's degree in a quantitative field
• Strong hands-on experience with SQL, ETL and data pipeline development, Python, and/or R
• Understanding of predictive modeling concepts and statistical analysis
• Strong analytical thinking and attention to detail
• Ability to work independently with minimal guidance in an unstructured, evolving environment
• Excellent communication skills
• Relationship-building mindset
• Adaptability and comfort working in a fast-paced environment

Benefits

• Competitive compensation and benefits package
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

Responsibilities and requirements:

• Call center experience
• Advanced English
• High school diploma

Benefits and perks:

• Annual performance bonus
• Grocery and restaurant vouchers
• SGMM
• Life Insurance (individual coverage)

Don't miss this opportunity to join our team and take the next step in your career!

XML job scraping automation by YubHub

Make an Impact Are you passionate about data-driven marketing and campaign optimization? We're looking for a Marketing Campaign Analyst to help drive acquisition efforts through direct mail and email marketing programs. In this role, you'll leverage analytics, marketing technology, and customer insights to execute high-performing campaigns that generate qualified leads, drive sales engagement, and contribute directly to business growth. You'll work closely with marketing strategists, analytics teams, finance partners, and external vendors to ensure campaigns are delivered accurately, optimized continuously, and measured effectively.

Responsibilities:

• Execute end-to-end direct mail and email acquisition campaigns across multiple marketing platforms.
• Manage campaign deployment, monitoring, and optimization to achieve key performance indicators (KPIs), including lead generation, sales engagement, and premium growth.
• Build and execute email campaigns using platforms such as Salesforce Marketing Cloud, including audience segmentation, personalization, HTML updates, and quality assurance.
• Coordinate direct mail production and deployment, partnering with vendors to ensure timely and accurate delivery.
• Analyze campaign performance and provide actionable insights that improve audience engagement, response rates, and conversion outcomes.
• Collaborate with strategy, analytics, and customer relationship teams to translate performance data into optimization opportunities.
• Support audience management, segmentation strategies, and campaign targeting initiatives.
• Monitor campaign budgets, track spend, support forecasting activities, and identify opportunities to improve marketing efficiency.
• Participate in A/B testing and test-and-learn initiatives focused on messaging, creative assets, audience targeting, and campaign cadence.
• Partner with internal stakeholders and external vendors to deliver high-quality marketing programs and exceptional execution.

Requirements:

• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Experience managing email marketing and/or direct mail campaigns.
• Familiarity with marketing automation platforms, preferably Salesforce Marketing Cloud.
• Understanding of audience segmentation, campaign performance metrics, and lead generation strategies.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to work in a fast-paced, results-driven environment focused on continuous improvement.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

Responsibilities:

• Execute end-to-end direct mail and email acquisition campaigns across multiple marketing platforms.
• Manage campaign deployment, monitoring, and optimization to achieve key performance indicators (KPIs).
• Build and execute email campaigns using platforms such as Salesforce Marketing Cloud.
• Coordinate direct mail production and deployment with vendors.
• Analyze campaign performance and provide actionable insights.
• Collaborate with strategy, analytics, and customer relationship teams to translate performance data into optimization opportunities.
• Support audience management, segmentation strategies, and campaign targeting initiatives.
• Monitor campaign budgets, track spend, and support forecasting activities.
• Participate in A/B testing and test-and-learn initiatives.
• Partner with internal stakeholders and external vendors to deliver high-quality marketing programs.

Requirements:

• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Experience managing email marketing and/or direct mail campaigns.
• Familiarity with marketing automation platforms, preferably Salesforce Marketing Cloud.
• Understanding of audience segmentation, campaign performance metrics, and lead generation strategies.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to work in a fast-paced, results-driven environment focused on continuous improvement.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

Responsibilities:

• Collect and organize complaint, policy, billing, and related business information for internal and/or external reporting using established procedures.
• Coordinate with Product, Billing, Claims, Service, I/T, and other business partners to obtain documentation, confirm data needs, and route policy or billing-related inquiries.
• Perform data uploads to state regulatory portals and support timely regulatory reporting in accordance with instructions and established controls.
• Maintain complaint file tracking, work assignment queues, portal records, data dictionary fields, and other metadata updates as assigned.
• Review assigned information for completeness, consistency, and obvious data issues; escalate discrepancies or non-routine questions to Regulatory Affairs Specialists or management.
• Research and evaluate policy processing transactions to support Regulatory Affairs Specialist to resolve complaints;
• Assist in development of plans to address complaint trends
• Participate in department and team sessions to discuss complaint trends
• Assist Reg Affairs Specialist on data calls, premium surveys, market conduct exams, and investigations.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Paid Time Off
• Training & Development opportunities in partnership with renowned companies

XML job scraping automation by YubHub

Responsibilities:

• Collect and organise complaint, policy, billing, and related business information for internal and/or external reporting using established procedures.
• Coordinate with Product, Billing, Claims, Service, I/T, and other business partners to obtain documentation, confirm data needs, and route policy or billing-related inquiries.
• Perform data uploads to state regulatory portals and support timely regulatory reporting in accordance with instructions and established controls.
• Maintain complaint file tracking, work assignment queues, portal records, data dictionary fields, and other metadata updates as assigned.
• Review assigned information for completeness, consistency, and obvious data issues; escalate discrepancies or non-routine questions to Regulatory Affairs Specialists or management.
• Research and evaluate policy processing transactions to support Regulatory Affairs Specialist to resolve complaints;
• Assist in development of plans to address complaint trends
• Participate in department and team sessions to discuss complaint trends
• Assist Reg Affairs Specialist on data calls, premium surveys, market conduct exams, and investigations.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Paid Time Off
• Training & Development opportunities in partnership with renowned companies

XML job scraping automation by YubHub

This role serves as an in-house legal generalist with primary responsibility for legal matters primarily arising in Mexico and possibly expanding more broadly into LATAM. The role will provide legal guidance primarily on workforce-related issues, employment advice and litigation, employee training, and internal investigations; coordinate closely with U.S.-based legal colleagues on cross-border issues; and provide other legal support as needs arise.

Key Responsibilities:

• Advise on Mexican corporate and labor and employment matters, including employee relations issues, general knowledge of social security and employment-related taxes, subcontracting, regulatory and investigations, in collaboration with HR and U.S.-based legal colleagues.
• Support interactions with Mexican regulators and authorities, including labor authorities and other relevant agencies; assist with inspections, audits, inquiries, and administrative proceedings as needed.
• Collaborate with U.S.-based and global legal teams on cross-border matters, including policy alignment, risk mitigation and investigations.
• Identify legal and regulatory risks in Mexico (to expand broader into LATAM) and contribute to training and education for business and HR partners on legal topics relevant to operations in Mexico.

Requirements

• Minimum of 4 years of experience as a practicing attorney in employment, labor, corporate, or related legal fields.
• Experience serving as in-house counsel or advising multinational corporate clients.
• Experience conducting and managing complex workplace investigations.
• Demonstrated experience advising senior business leaders and Human Resources professionals on employment law and Employee Relations matters.
• Experience supporting multiple jurisdictions and legal entities within a multinational organization.
• Experience navigating issues involving Mexican labor law as part of a broader legal portfolio and with a business perspective.
• Proven ability to navigate highly matrixed environments and manage competing business priorities.
• Strong knowledge of Mexican employment and corporate law.
• Experience working within financial services, banking, retail, insurance, shared services, or other highly regulated industries.

Education

• Law Degree (Licenciatura en Derecho).
• Active license and authorization to practice law in Mexico.
• Master's Degree preferred.

Languages

• Fluent English and Spanish.

Preferred Qualifications

• Regional LATAM employment law experience supporting multiple countries.
• Strong executive presence and ability to influence business decisions through practical legal guidance.
• Experience supporting multinational organizations undergoing growth, transformation, or organizational change.

Benefits

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonus
2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
3. Dynamic and inclusive work culture within a globally renowned group
4. Private Health Insurance
5. Paid Time Off
6. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role serves as an in-house legal generalist with primary responsibility for legal matters primarily arising in Mexico and possibly expanding more broadly into LATAM. The role will provide legal guidance primarily on workforce-related issues, employment advice and litigation, employee training, and internal investigations; coordinate closely with U.S.-based legal colleagues on cross-border issues; and provide other legal support as needs arise.

Key Responsibilities

• Advise on Mexican corporate and labor and employment matters, including employee relations issues, general knowledge of social security and employment-related taxes, subcontracting, regulatory and investigations, in collaboration with HR and U.S.-based legal colleagues.
• Support interactions with Mexican regulators and authorities, including labor authorities and other relevant agencies; assist with inspections, audits, inquiries, and administrative proceedings as needed.
• Collaborate with U.S.-based and global legal teams on cross-border matters, including policy alignment, risk mitigation and investigations.
• Identify legal and regulatory risks in Mexico (to expand broader into LATAM) and contribute to training and education for business and HR partners on legal topics relevant to operations in Mexico.

Requirements

• Minimum of 4 years of experience as a practicing attorney in employment, labor, corporate, or related legal fields.
• Experience serving as in-house counsel or advising multinational corporate clients.
• Experience conducting and managing complex workplace investigations.
• Demonstrated experience advising senior business leaders and Human Resources professionals on employment law and Employee Relations matters.
• Experience supporting multiple jurisdictions and legal entities within a multinational organization.
• Experience navigating issues involving Mexican labor law as part of a broader legal portfolio and with a business perspective.
• Proven ability to navigate highly matrixed environments and manage competing business priorities.
• Strong knowledge of Mexican employment and corporate law.
• Experience working within financial services, banking, retail, insurance, shared services, or other highly regulated industries.

Education

• Law Degree (Licenciatura en Derecho).
• Active license and authorization to practice law in Mexico.
• Master's Degree preferred.

Languages

• Fluent English and Spanish.

Preferred Qualifications

• Regional LATAM employment law experience supporting multiple countries.
• Strong executive presence and ability to influence business decisions through practical legal guidance.
• Experience supporting multinational organizations undergoing growth, transformation, or organizational change.

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonus
2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
3. Dynamic and inclusive work culture within a globally renowned group
4. Private Health Insurance
5. Paid Time Off
6. Training & Development

XML job scraping automation by YubHub

Job Summary: The Internal Trainer will leverage technical expertise to deliver effective training, plan and execute training programs, gather and prepare materials, and evaluate learning and performance improvement solutions.

Essential Job Functions:

• Facilitate learning solutions using various delivery techniques and technologies
• Influence positive behavior change in learners driving business results
• Oversee trainees during training sessions and provide feedback
• Partner with stakeholders to identify learning opportunities and improve results
• Administer training delivery, utilize LMS, and coordinate with business representatives
• Lead meetings on class results and employee performance with business leaders
• Serve as a subject matter expert to support curriculum creation and maintenance
• Conduct evaluations to analyze training activities and make recommendations for improvement

Requirements:

• High school diploma or equivalent required, Bachelor's degree preferred
• 2+ years experience in Learning & Development/training or equivalent technical expertise
• Experience in training facilitation and 1+ year of contact center experience
• Bilingual proficiency in English and Spanish required
• Experience in insurance or related field preferred

Benefits:

• Competitive salary and annual performance-based bonus
• Comprehensive benefits package including grocery vouchers, saving funds, SGMM, private health insurance
• Dynamic and inclusive work culture within a globally renowned group
• Training & Development opportunities

XML job scraping automation by YubHub

Responsibilities:

• Communicate with Regulatory Affairs, actuaries, accountants, product managers, and I/T staff regarding data requirements and business requirements involving new reports, applications, regulatory data calls, or data requests.
• Collect and organize statistical data for internal and/or external reporting purposes.
• Evaluate information being reported for consistency, completeness, accuracy, and reasonableness.
• Develop and prepare reports using data from various sources of information.
• Maintain and provide support for existing tools and applications used in the analyses of information.
• Maintain and update information necessary for data dictionary and other metadata requirements.
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.

Requirements:

• Proficient PC skills, including word processing and spreadsheets (Intermediate, 4-6 years).
• Power BI (Intermediate, 4-6 years) preferred.
• Excel (Intermediate, 4-6 years).
• Office Suite (Intermediate, 4-6 years).

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• Dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

The Business Insurance (BI) Hub Leader contributes to business insurance strategy, integrates into the BI senior leadership team, leads both people and business initiatives, and tracks performance outcomes. This role enhances subject matter expertise, identifies skill gaps, facilitates mentorship, conducts performance reviews, and promotes knowledge-sharing.

The BI Hub Leader focuses on collaboration, process improvement, and skill development within BI functions. They recruit, assess, and select top talent, ensuring smooth integration and empowering team members. The BI Hub Leader works closely with HR Business Partners on strategic workforce planning to create / redesign job descriptions, understand demand and prioritize hiring needs.

Responsibilities include:

Data Governance & Analytics Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions. Leverage data analytics to improve risk management, underwriting, processing, and other operational areas. Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making. Provide insights and recommendations to leadership based on data analysis.

Digital Transformation Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities. Identify and implement new digital technologies and tools to improve efficiency and effectiveness. Develop and execute digital transformation roadmaps, ensuring alignment with business objectives. Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives. Provide training and support teams for adapting to new processes, technologies, and methodologies. Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organisational objectives.

Leadership and Collaboration As the BI Hub Leader and member of the BI Leadership Team, this role is responsible for participating and implementing BI's business strategy. Provide subject matter expertise to BI leaders in their functional area, staying up to date with best practices, technologies, and market trends. Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance. Represent the organisation to external stakeholders, including clients, partners, and regulators. Develop and implement training programs to ensure staff are equipped to handle new technologies and processes. Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills. Ensure that new hires are seamlessly integrated into the team and culture. Act as a 'talent magnet' in the markets, universities, and internally. The BI Hub Leader plays a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills. Lead by example, conduct performance reviews in partnership with BI leaders, provide constructive feedback, and help FBS hub members grow their careers. Acts as a representative for any BI FBS needs, escalations, development and support.

This position comes with competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Home Office model Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally known group Private Health Insurance Pension Plan Paid Time Off Training & Development

XML job scraping automation by YubHub

Key Responsibilities:

Data Governance & Analytics

• Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions.
• Leverage data analytics to improve risk management, underwriting, processing, and other operational areas.
• Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making.
• Provide insights and recommendations to leadership based on data analysis.

Digital Transformation

• Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities.
• Identify and implement new digital technologies and tools to improve efficiency and effectiveness.
• Develop and execute digital transformation roadmaps, ensuring alignment with business objectives.
• Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives.
• Provide training and support teams for adapting to new processes, technologies, and methodologies.
• Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives.

Leadership and Collaboration

• Participate and implement BI's business strategy as a member of the BI Leadership Team.
• Provide subject matter expertise to BI leaders in their functional area, staying up to date with best practices, technologies, and market trends.
• Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance.
• Represent the organization to external stakeholders, including clients, partners, and regulators.
• Develop and implement training programs to ensure staff are equipped to handle new technologies and processes.
• Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills.
• Ensure that new hires are seamlessly integrated into the team and culture.
• Act as a 'talent magnet' in the markets, universities, and internally.

Requirements

• Extensive experience in senior leadership roles within commercial insurance operations, data analytics, and transformation across multiple entities and geographies, with a strong focus on change management.
• Proven ability to recruit, assess, and hire top talent for both individual roles and group functions.
• Demonstrated experience in leading high-level initiatives and assignments.
• Skilled in contributing to business strategies and roadmap planning.
• Strong performance management skills, including conducting performance reviews and providing constructive feedback.
• Proven track record of integrating new hires and fostering high-performance team cultures.
• Experienced in promoting knowledge sharing and best practices

XML job scraping automation by YubHub

By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in,helping Farmers build a winning team that delivers consistent and sustainable results.

The Personal Lines (PL) Hub Leader contributes to Personal Lines strategy, integrates into the PL senior leadership team, leads both people and business initiatives, and tracks performance outcomes.

This role enhances subject matter expertise, identifies skill gaps, facilitates mentorship, conducts performance reviews, and promotes knowledge-sharing.

The PL Hub Leader focuses on collaboration, process improvement, and skill development within PL functions.

They recruit, assess, and select top talent, ensuring smooth integration and empowering team members.

The PL Hub Leader works closely with HR Business Partners on strategic workforce planning to create / redesign job descriptions, understand demand and prioritize hiring needs.

They establish and implement strategic initiatives to achieve profitable growth, surplus objectives, business operating targets and optimal org design.

Responsibilities include product management, actuarial, transformation, customer experience, business support services, and underwriting and collaboration with heads of critical functions such as Head of Distribution, PL IT, and PL Finance to achieve results.

Key Responsibilities:

Data Governance & Analytics - Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions.

Leverage data analytics to improve risk management, underwriting, processing, and other operational areas.

Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making.

Provide insights and recommendations to leadership based on data analysis.

Digital Transformation - Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities.

Identify and implement new digital technologies and tools to improve efficiency and effectiveness.

Develop and execute digital transformation roadmaps, ensuring alignment with business objectives.

Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives.

Provide training and support teams for adapting to new processes, technologies, and methodologies.

Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives.

Leadership and Collaboration: - As the Personal Lines Hub Leader and member of the PL Leadership Team, this role is responsible for participating and implementing PL’s business strategy.

Provide subject matter expertise to PL leaders in their functional area, staying up to date with best practices, technologies, and market trends.

Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance.

Represent the organization to external stakeholders, including clients, partners, and regulators.

Develop and implement training programs to ensure staff are equipped to handle new technologies and processes.

Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills.

Ensure that new hires are seamlessly integrated into the team and culture.

Act as a “talent magnet” in the markets, universities, and internally.

The PL Hub Leader plays a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills.

Lead by example, conduct performance reviews in partnership with BI leaders, provide constructive feedback, and help FBS hub members grow their careers.

Acts as a representative for any PL FBS needs, escalations, development and support.

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The Personal Lines Hub Leader will focus on collaboration, process improvement, and skill development within PL functions. They will recruit, assess, and select top talent, ensuring smooth integration and empowering team members. The PL Hub Leader will work closely with HR Business Partners on strategic workforce planning to create/redesign job descriptions, understand demand and prioritize hiring needs.

Responsibilities include:

Data Governance & Analytics: Develop and implement data analytics strategies to improve operational efficiency, identify trends, and make data-driven decisions. Leverage data analytics to improve risk management, underwriting, processing, and other operational areas. Identify and implement new data sources, analytics tools, and methodologies to enhance data-driven decision-making. Provide insights and recommendations to leadership based on data analysis.

Digital Transformation: Lead digital transformation initiatives to improve customer experience, automate processes, and enhance operational capabilities. Identify and implement new digital technologies and tools to improve efficiency and effectiveness. Develop and execute digital transformation roadmaps, ensuring alignment with business objectives. Collaborate with technology teams to ensure the successful implementation of digital transformation initiatives. Provide training and support teams for adapting to new processes, technologies, and methodologies. Monitor and evaluate the impact of changes, ensuring continuous improvement and alignment with organizational objectives.

Leadership and Collaboration: Participate and implement PL's business strategy. Provide subject matter expertise to PL leaders in their functional area, staying up to date with best practices, technologies, and market trends. Collaborate with cross-functional teams, including Product, Actuary, Analytics, Underwriting, Distribution, IT, and Finance. Represent the organization to external stakeholders, including clients, partners, and regulators. Develop and implement training programs to ensure staff are equipped to handle new technologies and processes. Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills. Ensure that new hires are seamlessly integrated into the team and culture. Act as a 'talent magnet' in the markets, universities, and internally.

Key Requirements:

Extensive experience in senior leadership roles within commercial insurance operations, data analytics, and transformation across multiple entities and geographies, with a strong focus on change management. Proven ability to recruit, assess, and hire top talent for both individual roles and group functions. Demonstrated experience in leading high-level initiatives and assignments. Skilled in contributing to business strategies and roadmap planning. Strong performance management skills, including conducting performance reviews and providing constructive feedback. Proven track record of integrating new hires and fostering high-performance team cultures. Experienced in promoting knowledge sharing and best practice. Insurance (P&C/Personal Lines) background experience is required. Fluent in English.

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Key responsibilities include leading product portfolio optimization, rate filings, and competitive market assessments. The candidate will also drive digital transformation initiatives, evaluating InsurTech solutions such as telematics-based pricing, AI-driven claims automation, and predictive analytics for risk segmentation. Additionally, they will support regulatory advisory projects, ensuring compliance with state DOI regulations, NAIC model laws, and evolving legislative changes.

The ideal candidate will have 10+ years of P&C insurance product management or consulting experience, strong expertise in personal lines pricing, underwriting, and compliance, and familiarity with technology platforms like Guidewire, Duck Creek, and Majesco. Preferred qualifications include CPCU, AINS, ARM, Lean Six Sigma, or PMP certifications.

This is an exciting opportunity to work with leading insurers on high-impact projects, leveraging data-driven strategies and InsurTech solutions to reshape the future of personal lines insurance. Join us and contribute to strategic innovation, regulatory excellence, and digital transformation in the insurance industry.

**Key Responsibilities:*

• Act as a trusted advisor to top-tier insurers on personal lines insurance products, including homeowners, auto, renters, and umbrella.
• Lead product rationalization efforts, optimizing insurers’ portfolios to reduce complexity, enhance profitability, and improve customer experience.
• Drive new product development, leveraging telematics, usage-based insurance (UBI), embedded insurance, and AI-driven pricing models.
• Develop and implement product run-off strategies, ensuring compliance, financial stability, and seamless transition for policyholders.
• Guide insurers through regulatory advisory initiatives, ensuring product strategies align with state DOI regulations, NAIC model laws, and evolving consumer protection standards.

**Regulatory Compliance & Market Strategy:*

• Advise on state and federal regulations, helping clients navigate rate filings, compliance risks, and policyholder protections.
• Manage engagements related to state DOI rate filings, competitive benchmarking, and regulatory impact assessments.
• Provide insights on emerging legislative changes (e.g., climate risk mandates, AI-driven underwriting guidelines, and telematics regulations).

**InsurTech Enablement & Digital Transformation:*

• Partner with technology teams to implement digital underwriting, AI-based risk models, and automation tools.
• Evaluate and recommend InsurTech solutions such as:
• Telematics-based pricing (e.g., Cambridge Mobile Telematics, Arity)
• AI-driven claims processing (e.g., CCC Intelligent Solutions, Snapsheet)
• Fraud detection & predictive analytics (e.g., Shift Technology, FRISS)
• Customer experience & digital distribution (e.g., Cover Genius, Trov)
• Support insurers in modernizing core platforms, working with vendors like Guidewire, Duck Creek, and Majesco.

**Claims Transformation & Risk Management:*

• Assist clients in claims process optimization, leveraging automation, AI, and predictive analytics for faster claims adjudication.
• Develop strategies for fraud detection, litigation management, and claims efficiency improvements.
• Work with claims and risk teams to align product design with evolving risk trends (e.g., climate change impact, cyber risks in personal lines, and increased litigation costs).

**Project Leadership & Stakeholder Engagement:*

• Lead cross-functional consulting engagements involving actuarial, underwriting, IT, claims, and distribution teams.
• Develop and present strategic recommendations to C-suite executives, supporting data-driven decision-making.
• Manage multiple client engagements, ensuring timely delivery, regulatory alignment, and measurable business impact.

**Requirements:*

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA, CPCU, or AINS preferred).
• Experience: 5+ years in P&C insurance product management, consulting, or strategy roles, with a strong focus on personal lines.
• Industry Certifications (Preferred):
• CPCU (Chartered Property Casualty Underwriter) – Deep expertise in P&C insurance.
• AINS (Associate in General Insurance) – Strong foundational knowledge of insurance operations.
• ARM (Associate in Risk Management) – Specialization in risk assessment and mitigation.
• Lean Six Sigma or PMP – For project management and operational efficiency.
• Technical Expertise:
• Deep knowledge of personal lines product development, pricing, underwriting, and risk management.
• Experience with product rationalization, run-off strategies, and market repositioning.
• Strong understanding of state insurance regulations, rate filings, and DOI compliance.
• Familiarity with InsurTech solutions, AI-driven pricing models, and claims automation technologies.
• Proficiency in data analytics tools (e.g., SQL, Python, Tableau, Power BI) for actuarial and risk modeling.
• Consulting & Leadership Skills:
• Proven ability to develop strategic recommendations and present to C-suite executives.
• Strong project management skills with experience leading cross-functional teams in product transformation.
• Excellent problem-solving, analytical, and communication abilities.
• Expertise in Agile methodologies for product development and market deployment.
• Use of Lean Six Sigma frameworks for process optimization and operational efficiency.
• Experience with customer journey mapping, product lifecycle management, and digital transformation strategies.

**Benefits:*

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Plans
8. Paid Time Off
9. Training & Development

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Key responsibilities include leading product portfolio optimization, rate filings, and competitive market assessments. The candidate will also drive digital transformation initiatives, evaluating InsurTech solutions such as telematics-based pricing, AI-driven claims automation, and predictive analytics for risk segmentation. Additionally, they will support regulatory advisory projects, ensuring compliance with state DOI regulations, NAIC model laws, and evolving legislative changes.

The ideal candidate will have 10+ years of P&C insurance product management or consulting experience, strong expertise in personal lines pricing, underwriting, and compliance, and familiarity with technology platforms like Guidewire, Duck Creek, and Majesco. Preferred qualifications include CPCU, AINS, ARM, Lean Six Sigma, or PMP certifications.

This is an exciting opportunity to work with leading insurers on high-impact projects, leveraging data-driven strategies and InsurTech solutions to reshape the future of personal lines insurance. Join us and contribute to strategic innovation, regulatory excellence, and digital transformation in the insurance industry.

**Key Responsibilities:*

• Strategic Consulting & Client Advisory*
• Act as a trusted advisor to top-tier insurers on personal lines insurance products, including homeowners, auto, renters, and umbrella.
• Lead product rationalization efforts, optimizing insurers’ portfolios to reduce complexity, enhance profitability, and improve customer experience.
• Drive new product development, leveraging telematics, usage-based insurance (UBI), embedded insurance, and AI-driven pricing models.
• Develop and implement product run-off strategies, ensuring compliance, financial stability, and seamless transition for policyholders.
• Guide insurers through regulatory advisory initiatives, ensuring product strategies align with state DOI regulations, NAIC model laws, and evolving consumer protection standards.

• Regulatory Compliance & Market Strategy*
• Advise on state and federal regulations, helping clients navigate rate filings, compliance risks, and policyholder protections.
• Manage engagements related to state DOI rate filings, competitive benchmarking, and regulatory impact assessments.
• Provide insights on emerging legislative changes (e.g., climate risk mandates, AI-driven underwriting guidelines, and telematics regulations).

• InsurTech Enablement & Digital Transformation*
• Partner with technology teams to implement digital underwriting, AI-based risk models, and automation tools.
• Evaluate and recommend InsurTech solutions such as:
• Telematics-based pricing (e.g., Cambridge Mobile Telematics, Arity)
• AI-driven claims processing (e.g., CCC Intelligent Solutions, Snapsheet)
• Fraud detection & predictive analytics (e.g., Shift Technology, FRISS)
• Customer experience & digital distribution (e.g., Cover Genius, Trov)
• Support insurers in modernizing core platforms, working with vendors like Guidewire, Duck Creek, and Majesco.

• Claims Transformation & Risk Management*
• Assist clients in claims process optimization, leveraging automation, AI, and predictive analytics for faster claims adjudication.
• Develop strategies for fraud detection, litigation management, and claims efficiency improvements.
• Work with claims and risk teams to align product design with evolving risk trends (e.g., climate change impact, cyber risks in personal lines, and increased litigation costs).

• Project Leadership & Stakeholder Engagement*
• Lead cross-functional consulting engagements involving actuarial, underwriting, IT, claims, and distribution teams.
• Develop and present strategic recommendations to C-suite executives, supporting data-driven decision-making.
• Manage multiple client engagements, ensuring timely delivery, regulatory alignment, and measurable business impact.

**Requirements:*

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA, CPCU, or AINS preferred).
• Experience: 5+ years in P&C insurance product management, consulting, or strategy roles, with a strong focus on personal lines.
• Industry Certifications (Preferred):
• CPCU (Chartered Property Casualty Underwriter) – Deep expertise in P&C insurance.
• AINS (Associate in General Insurance) – Strong foundational knowledge of insurance operations.
• ARM (Associate in Risk Management) – Specialization in risk assessment and mitigation.
• Lean Six Sigma or PMP – For project management and operational efficiency.
• Technical Expertise:
• Deep knowledge of personal lines product development, pricing, underwriting, and risk management.
• Experience with product rationalization, run-off strategies, and market repositioning.
• Strong understanding of state insurance regulations, rate filings, and DOI compliance.
• Familiarity with InsurTech solutions, AI-driven pricing models, and claims automation technologies.
• Proficiency in data analytics tools (e.g., SQL, Python, Tableau, Power BI) for actuarial and risk modeling.
• Consulting & Leadership Skills:
• Proven ability to develop strategic recommendations and present to C-suite executives.
• Strong project management skills with experience leading cross-functional teams in product transformation.
• Excellent problem-solving, analytical, and communication abilities.
• Expertise in Agile methodologies for product development and market deployment.
• Use of Lean Six Sigma frameworks for process optimization and operational efficiency.
• Experience with customer journey mapping, product lifecycle management, and digital transformation strategies.

Benefits:

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Plans
8. Paid Time Off
9. Training & Development

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The Senior Data Management Analyst ensures accurate and compliant data reporting by translating regulatory requirements into internal reports, developing and maintaining reporting tools, and collaborating with stakeholders to address data needs and improve data processes.

Responsibilities

Reviews Regulatory requirements (Statutory Plans) & translates to internal data reporting requirements. Develops and prepares new reports and applications using multiple sources of information. Evaluates information being reported for consistency, completeness, accuracy, and reasonableness. Maintains and provides support for existing tools and applications used in the analysis of information. Communicates with actuaries, accountants, product managers, and IT counterparts regarding data and business requirements for new reports or applications. Prepares internal and external correspondence related to the development and understanding of information. Conducts research into proposed solutions for data quality issues and the development of new reports or applications. Implements process efficiencies and automations. Assists in the cross-training and development of other professional personnel as assigned.

Requirements

Work Experience in This Field: Minimum Required: 1-3 years Preferred: 4-6 years Insurance Background - must Data Reporting strongly preferred

English Proficiency: Minimum Required: Fluent

Required Education: Minimum Required: Bachelor’s Degree

Required Branches of Study: Information Technology Business

Additional Preferred Branches of Study: Accounting/Audit/Finance Actuary/Math Insurance Data Management

Other Critical Skills: Data Quality Checks and Balances +2 Years Data Analysis and Trending +3 Years Project Management: Entry Level Reporting Automation +2 Years Strong Analytical Skills Advanced communication and collaboration skills

Software / Tool Skills: Excel +3 years SQL +3 years SAS EG: Entry Level (1-3 years) PowerPoint +2 years Power BI +2 years Phyton +2 years

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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