The successful candidate will have proven experience producing resident or customer-facing publications that improve understanding and engagement. Strong copywriting skills, the ability to simplify complex information, and a solid grasp of accessibility and inclusion standards are essential.

Key responsibilities include:

• Creating resident publications, reports, and mailings that meet regulatory standards
• Supporting the wider communications team to keep processes running smoothly
• Coordinating content from multiple stakeholders and managing external suppliers
• Delivering high-quality outputs on time and within budget while ensuring GDPR compliance
• Using feedback and performance data to refine and improve communications

Requirements:

• Proven experience producing resident or customer-facing publications
• Strong copywriting skills
• Ability to simplify complex information
• Solid grasp of accessibility and inclusion standards
• Experience across both print management and digital channels
• Highly organised and detail-driven with excellent time management skills

Benefits:

• Salary: £37,854 to £47,319 per annum pro rata
• 36 hours per week – flexible options considered
• Secondment / Fixed Term Contract until November 2027

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The successful candidate will have substantial experience in corporate communications or public relations, ideally within the housing, charitable, or wider public-facing sectors. They'll possess a strong understanding of the media landscape, excellent writing and stakeholder management skills, and the confidence to advise and influence senior leaders.

Key responsibilities include:

• Managing high-profile media relations and delivering impactful corporate communications
• Overseeing the production of major corporate reports, including annual reporting, financial updates, and significant organisational announcements
• Responding to media enquiries and issues at pace
• Developing compelling corporate narratives and handling sensitive communications

In return, we offer a salary of £59,136 to £69,572 per annum, 36 hours per week, and a range of benefits to support your lifestyle.

This is a hybrid role with a base location at our offices in Camden, London, requiring at least 3 days per week in the office. Applicants must be able to travel nationally as required.

To apply, please review the full role profile and behaviours & mandatory accountabilities OD level 4 before submitting your application.

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The LiveSmart Manager will be responsible for managing access to the building for residents, contractors, and visitors, and will be a key-holder for the building, ensuring security of the communal areas and facilities.

The ideal candidate will have excellent communication skills, be capable of working with other internal teams to deliver services to residents, and be flexible, calm under pressure, and able to deal with emergencies.

Previous experience in Facilities Management and working knowledge of the housing/building management sector are desirable, along with good IT skills on a range of systems.

This is a fantastic opportunity to use your skills and experience to make a difference to people's lives whilst expanding your skills and knowledge of the housing sector.

Responsibilities:

• Manage access to the building for residents, contractors, and visitors
• Be a key-holder for the building, ensuring security of the communal areas and facilities
• Provide excellent communication and customer care skills
• Work with internal teams to deliver services to residents
• Be flexible, calm under pressure, and able to deal with emergencies
• Organise and prioritise your own workload

Benefits:

• Salary: £25,179 - £32,203 per annum
• 36 hours per week
• Permanent contract
• Opportunities for professional development and growth

Requirements:

• Good customer care skills
• Excellent communication skills
• Ability to work with internal teams
• Flexibility and ability to deal with pressure
• Previous experience in Facilities Management (desirable)
• Good IT skills on a range of systems (desirable)

Additional Information:

• Applicants must be able to travel across the region as required
• Access to a vehicle is necessary
• This post is subject to Basic Criminal Record Check Clearance
• You must be eligible to work in the UK to apply for this vacancy

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You will play a key part in ensuring that costs of services provide value for money, are accounted for in a transparent manner, and recovery of costs is maximised. You will also carry out adjustments to service charges following investigations, provide feedback to teams, and keep our CRM system updated with activity and correspondence.

The successful candidate will have substantial experience of using Excel, excellent numerical skills, and the ability to communicate complex subjects in a clear and concise way using a range of media.

Key Responsibilities:

• Respond to service charge enquiries and complaints
• Investigate issues raised by customers
• Work with teams across the business to collate necessary documents and explanations
• Carry out adjustments to service charges following investigations
• Provide feedback to teams to ensure errors do not re-occur
• Keep our CRM system updated with activity and correspondence

Requirements:

• Substantial experience of using Excel
• Excellent numerical skills
• Ability to communicate complex subjects in a clear and concise way using a range of media

What We Offer:

• Competitive salary: London £31,038 - £39,695 per annum, National £28,673 - £36,585 per annum
• 36 hours per week
• Hybrid role with a base location at our offices in Borehamwood
• Opportunity to work with a leading provider of housing services

How to Apply: If you are interested in this opportunity, please review the full role profile before applying. The closing date for applications is Tuesday 27th October 2026 at midnight.

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You will manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient, and high-quality service while maintaining compliance with legislation, policy, and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You will be confident reviewing complex information, interpreting leases, regulation, legislation, and policy, and making balanced, evidence-based decisions.

Key responsibilities:

• Manage a caseload of home ownership enquiries and transactions
• Ensure customers receive a professional, efficient, and high-quality service
• Maintain compliance with legislation, policy, and regulatory requirements
• Review and interpret leases, regulation, legislation, and policy
• Make balanced, evidence-based decisions
• Handle sensitive or challenging enquiries
• Communicate decisions clearly and professionally
• Take ownership of cases through to resolution

Requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication, and stakeholder management skills
• Ability to investigate complex or non-standard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy, and compliance
• Strong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

Benefits:

• Competitive salary (£33,239 - £38,514 per annum pro rata)
• Part-time role (22 hours per week)
• Flexible working arrangements

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You will manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient, and high-quality service while maintaining compliance with legislation, policy, and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You will be confident reviewing complex information, interpreting leases, regulation, legislation, and policy, and making balanced, evidence-based decisions.

Key responsibilities:

• Manage a caseload of home ownership enquiries and transactions
• Deliver a professional, efficient, and high-quality service to customers
• Maintain compliance with legislation, policy, and regulatory requirements
• Review and interpret leases, regulation, legislation, and policy
• Make balanced, evidence-based decisions
• Handle sensitive or challenging enquiries
• Communicate decisions clearly and professionally
• Take ownership of cases through to resolution

Requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication, and stakeholder management skills
• Ability to investigate complex or non-standard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy, and compliance
• Strong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

Benefits:

• Competitive salary (£33,239 - £38,514 per annum)
• 36 hours per week
• Hybrid working arrangement

Closing Date: Thursday 29th October 2026 at midnight. Interviews will be held week commencing w/c 16th November 2026.

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