ABM UK is seeking a proactive and hands-on Site-Based Team Leader to support the soft services function at a brand-new, high-profile multi-use complex in West Kensington, London. This landmark development will include corporate offices, event venues, leisure facilities, and restaurants, and is currently in the pre-opening phase.

Reporting to the Operations Manager, you will play a key role in the mobilisation of the site and the day-to-day delivery of cleaning services. This is a full-time role requiring flexibility, including weekend work and shift-based availability, to meet the demands of a dynamic, high-footfall environment.

Key Responsibilities

• Delegate tasks to cleaning operatives and monitor performance.
• Provide training and refresher training as required.
• Proactively address cleaning defects or issues on the shop floor.
• Complete daily health & safety check paperwork and maintain training records.
• Support operational planning and service readiness during mobilisation.
• Ensure compliance with company standards and client expectations.
• Operate and maintain cleaning equipment

Requirements

• Good understanding of verbal and written English.
• Some leadership experience and ability to motivate a team.
• Flexibility to work overtime when required.
• Awareness H&S and COSHH regulations.
• Must be computer literate.
• Experience of stock control.

Desirable

• Minimum 1 year of supervisory experience in the cleaning industry.
• IOSH – Managing Safely certification.
• Full UK driving license
• Experience with cleaning and waste equipment operations, including scrubber-dryers, waste compactors, ride-on tugs, and similar machinery.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

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On-siteHounslow, England, United KingdomEngineering North & South England - Brian WilliamsPart-time

Posted 12 days ago

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Description

LOCATION: Hounslow

SHIFT PATTERN: Monday to Friday - 3 days a week, 24 HOURS PER WEEK

SALARY: Competitive

_If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!_

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Job Summary

We are seeking an experienced L8 Compliance Manager to join our team in London. The successful candidate will be responsible for ensuring full compliance with all relevant legislation and guidance related to Legionella control.

Key Objectives

• Ensure full compliance with all relevant legislation and guidance related to Legionella control, including the Health and Safety at Work Act 1974, COSHH Regulations 2002, HSE ACOP L8, and HSG274 Parts 1–3.
• Oversee the management and control of Legionella risks across all water systems.
• Implement and maintain written schemes of control and ensure they are followed.
• Monitor water temperatures, conduct sampling, flushing, and inspections.
• Maintain accurate and auditable records of all compliance activities.
• Ensure timely completion of remedial actions and escalate any non-compliance.
• Liaise with internal teams and external contractors to ensure service delivery.
• Delivery of small water projects up to a value of £8k.

Performance & KPI Responsibilities

• Ensure all compliance tasks are completed within agreed timeframes.
• Achieve and maintain 98% completion of scheduled monitoring and inspection tasks.
• Maintain zero overdue actions on Legionella-related remedials.
• Ensure all documentation is up-to-date and accessible for audits.
• Support the team in achieving departmental KPIs related to water safety and compliance.
• Contribute to continuous improvement initiatives and performance reviews.

Required Skills and Experience

• Legionella Responsible Person (HXT-WO2) or equivalent
• Mechanical or electrical qualifications at NVQ / C&D level
• Strong understanding of technical compliance
• Good knowledge of Excel and IT programs
• Proven successful working relationships with high-end service providers
• Strong communicator

Benefits

We are proud to offer a great range of benefits, including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money, and work
• Support: Online chat or telephone service for urgent support in a crisis

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Job Summary:

As a Contract Manager at ABM UK, you will be responsible for ensuring the full delivery of all Customer Contracts within contractual guidelines and managing the Supervisory and engineering team to achieve target-driven performance requirements.

Responsibilities:

• Ensure all Customer Contracts are delivered within contractual guidelines and to the required quality standards.

• Manage the Supervisory and engineering team to achieve target-driven performance requirements, through structured review meetings and regular feedback.

• Work closely with the Account Manager to provide overall efficiencies and profitability, with no aged debt and a strong management and understanding of WIP.

• Foster strong customer relationships through existing and new business opportunities.

• Develop and implement strategies to improve customer satisfaction and retention.

• Manage and maintain accurate records of customer interactions, including complaints and feedback.

• Collaborate with other departments to ensure seamless delivery of services and meet customer needs.

• Identify and implement opportunities for process improvements and cost savings.

• Develop and maintain relationships with key stakeholders, including customers, suppliers, and colleagues.

• Ensurehover compliance with all relevant laws, regulations, and company policies.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.

• Mental Health support and Life Event Counseling.

• Get Fit Programme.

• Financial and legal support.

• Cycle to work scheme.

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers.

• Life: Search for resources and tools on topics ranging from family and life to health, money and work.

• Support: Online chat or telephone service for urgent support in a crisis.

About ABM UK:

ABM UK is a leading provider of integrated facility, engineering, and infrastructure solutions, serving a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over 3,500 skilled and motivated people, we provide a platform for excellence in our delivery.

Industry:

Facility Management

Category:

Engineering

Experience Level:

Mid

Employment Type:

Full-time

Workplace Type:

On-site

Salary Range:

£50,000 - £56,000

Required Skills:

• Proven successful working relationships with high-end service providers.

• Self-motivated.

• Evidence of high-quality experience in Building Services.

• Time served apprenticeship.

• C&G/NVQ in mechanical or electrical discipline.

• Advanced knowledge of Building Management Systems.

• NEBOSH General Certificate.

• Sound level of administration and organisational skills.

• Excellent knowledge of Excel and IT programmes.

• P&L accountability for all contracts.

• Commercial awareness.

• Strong communicator.

• IT Skills – Intermediate/Advanced level.

• Working knowledge of Concept FSI Go.

Preferred Skills:

• 18th Edition IEE.

• NEBOSH Fire Certificate.

• City & Guilds Refrigerant, Safe Handling.

• ACS/Gas Safe qualifications.

• Experience of working with a Shopping Centre/retail environment.

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at ABM UK

The HR Business Partner acts as a strategic people partner to operational leaders across the Amazon account and Critical Solutions business units. The role is responsible for driving people strategies that support safe, compliant, customer-focused, and high-performing FM operations across mission-critical sites, data centres, logistics hubs, and high-security environments.

Key Responsibilities

Strategic HR Partnership

Partner with operational and business leaders to align people plans with business objectives. Support organisational change, transformation, restructures and mobilisation activities. Provide data-driven insight to inform decision-making, future workforce planning, and operational improvements.

Employee Relations & Policy

Manage complex employee relations cases, including disciplinaries, grievances, absence, capability, retirement, and redundancy. Coach managers on fair, consistent, and best-practice ER management.

Performance, Talent & Development

Support leaders with performance management, including development plans and capability building. Lead talent management activities, succession planning, and internal mobility initiatives. Support recruitment campaigns and selection processes in partnership with resourcing teams. Lead the implementation of learning and development programmes aligned to operational needs.

Engagement & Culture

Monitor employee satisfaction, identify trends, and work with leaders to improve engagement. Promote positive team culture, values-led behaviour, and inclusive working practices across all sites. Champion continuous improvement and support innovation in how people and teams operate.

People Data, Analytics & Reporting

Produce accurate monthly HR reports, workforce insights, and people metrics for leaders and the HR Director. Use HR data to highlight risks, opportunities, and areas requiring action.

Industrial Relations

Maintain effective working relationships with recognised Trade Unions working in conjunction with IR and Policy Manager. Support annual pay reviews, consultation processes, and collective discussions in partnership with the IR Manager and Policy Manager.

Skills, Knowledge & Experience

Essential:

• Proven HR generalist experience in a senior or business partnering role.
• CIPD qualified (or equivalent experience).
• Strong knowledge of UK employment law and best practice.
• Experience managing complex ER casework.
• Strong stakeholder management with the ability to influence at all levels.
• Experience delivering coaching, learning and development, and talent initiatives.
• Skilled in HR reporting and confident using Excel, Word and PowerPoint.
• Experience using HR Information Systems (HRIS).
• Commercial acumen with understanding of P&L and business performance metrics.
• Ability to work in fast-paced, multi-site environments, including high-security and mission-critical settings.
• Strong problem-solving skills, adaptability, and a continuous improvement mindset.
• Understanding of Health & Safety
• Experience designing HR policies, procedures, contracts, and employment documentation.
• Experience in IR including restructures, TUPE, mobilisation and pay reviews.

Desirable:

• Advanced CIPD qualification.
• Experience in large-scale FM, logistics, data centres, or critical infrastructure environments.
• Experience supporting high-growth, transformation, or complex operational business units.

Key Behaviours

• Respect – Treats everyone with fairness and professionalism.
• Collaboration – Works effectively across teams and builds strong partnerships.
• Integrity – Acts with honesty, confidentiality, and sound judgement.
• Innovation – Seeks better ways of working and supports continuous improvement.
• Excellence – Strives for high performance and delivers high-quality outcomes.
• Trust – Builds credibility through reliability, openness, and consistent delivery.

Additional Information

• The role may require travel across multiple sites.
• Flexibility is expected to support diverse operational needs and occasional out-of-hours requirements.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

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Main Duties & Responsibilities:

• Manage the contract in line with company policies and procedures.
• Manage all aspects of the on-site staff and non-staff budget, ensuring strict guidelines are adhered to.
• Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis.
• Provide professional support to the business in service-related matters and always promote the ABM brand.
• Control the delivery of the staff rota's, completion of payroll, and correct manning levels, ensuring compliance is always maintained.
• Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all site staff.
• Manage recruitment, induction, training, development, and retraining of staff.
• Ensure adequate quality performance (KPI's / SLA's) measures are adhered to and any non-compliance is resolved in a professional manner.
• Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI's.
• Investigate and record all Housekeeping incidents, ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Deliver excellent communication and motivation with site-based team, including communicating daily TBT's and Health and Safety information, in order that team goals can be achieved.
• Ensure objectives, performance reviews, and Toolbox Talks are completed as per company policy.
• Lead the team in the identification of training needs and ensure accurate site records are always maintained.
• Ensure on-site supervisors manage their teams, ensuring they are fully conversant with their individual tasks.
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Manage the incident and accident reporting procedures.
• Complete all company paperwork as required.
• Conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning/waste specification.
• Be responsible and accountable for the safety and welfare of team members.
• Maintain and correct/safe usage of all equipment on site, ensuring any faults are reported and resolved as a matter of priority.
• Correct usage of cleaning chemicals in line with COSHH regulations and ensure minimal waste and sufficient stocks are always maintained.
• Ensure welfare needs of all team members are addressed in a prompt and expedient way, obtaining advice and guidance in line with ABM policy and procedures.
• Establish/Foster and Maintain excellent relationships with all parties on site.
• Undertake any reasonable duties as required to meet the needs of the business.

Person Specification:

• Ability to work on own initiative proactively and with the minimum of direction.
• Ability to analyse problems and to implement solutions.
• Strong literacy and numeracy skills.
• Ability to communicate confidently, clearly, and effectively, orally and in writing.
• Ability to write concise, logical, and accurate reports and procedures.
• Proven time management and organisational skills with excellent attention to detail.
• Excellent interpersonal skills, with the ability to handle sensitive issues sympathetically and effectively.
• Ability to manage a budget and to forecast expenditure.
• Strong customer focus with attention to detail.

Essential:

• Understanding of Janitorial Services
• Understanding of Waste Management Services
• Understanding of COSHH regulations
• Health & Safety Certificate
• Strong IT literacy

At the request of the client, the successful candidate will be required to undergo:

• DBS Check
• Onboarding and Right Crowding
• Random Drug and Alcohol Testing

Desirable:

• BIC'S trained
• IOSHH trained or willing to undertake training

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work
  • Support: Online chat or telephone service for urgent support in a crisis

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ROLE OVERVIEW AND PURPOSE

The Maintenance Manager is responsible for leading the engineering and building services function at London Designer Outlet (LDO). This role ensures the centre’s mechanical, electrical, and building fabric systems operate safely, efficiently, and reliably, supporting a high-quality guest and retailer experience.

The Maintenance Manager will oversee the engineering team, manage planned and reactive maintenance, ensure compliance with statutory requirements, and uphold exceptional standards across all technical operations. The role requires strong leadership, technical expertise, and the ability to work collaboratively within a busy retail and leisure destination.

KEY RESPONSIBILITIES

• Lead, manage, and develop the onsite Maintenance Team, ensuring high standards of performance, conduct, and technical competency.

• Oversee delivery of both planned preventative maintenance (PPM) schedules and reactive works in line with contract requirements and operational priorities.

• Ensure compliance with statutory legislation, including LOLER, PUWER, electrical safety, water hygiene, and other building-services-related regulations

• Manage engineering contractors and specialist service providers, ensuring safe working, permit compliance, and quality performance.

• Maintain accurate asset records, service documentation, risk assessments, and statutory certification.

• Monitor the condition of mechanical, electrical, and building fabric systems, identifying risks, defects, and investment needs.

• Ensure all works are recorded, updated, and closed on the Computerised Maintenance Management System (CMMS).

• Conduct regular site inspections, audits, and quality checks across plant rooms, back-of-house areas, and public spaces.

• Manage engineering budgets, procurement of materials, and cost-efficient delivery of maintenance activities.

• Support emergency response procedures and coordinate engineering response during incidents and out-of-hours situations if required.

• Ensure Health & Safety standards are upheld at all times, promoting a proactive safety culture.

• Work collaboratively with Facilities Operations, Guest Services, Security, Cleaning, and Centre Management teams to support efficient operation of the LDO contract.

• Attend client meetings and contribute technical input, reports, and updates as requested.

• Support sustainability, energy-efficiency, and environmental performance initiatives across the site.

• Carry out any other reasonable duties in line with the needs of the LDO contract

REQUIRED SKILLS AND EXPERIENCE

• Significant experience managing maintenance teams within retail, commercial, leisure, or similar operational environments.

• Strong understanding of mechanical and electrical building services, including HVAC, water systems, and controls.

• Demonstrable experience of statutory compliance, safe systems of work, and permit-to-work processes.

• Excellent leadership, team management, and people-development skills.

• Strong problem-solving capabilities with an analytical, proactive approach.

• Confident communicator with the ability to work with stakeholders at all levels.

• Good IT skills including CMMS, Microsoft Office, and digital reporting tools.

• Ability to prioritise workloads, work independently, and manage time effectively.

• Customer-focused mindset appropriate for a live retail and leisure environment.

BENEFITS

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

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