Key Responsibilities: Greet customers warmly and create a welcoming store environment. Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations. Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples. Assist in hosting in-store events, providing a memorable and inclusive experience for customers. Maintain a clean, tidy, and visually appealing shop floor. Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals. Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from. Actively control store costs, such as product waste, to help meet the shop’s budget. Participate in ongoing training and development to enhance product knowledge and customer service skills. Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience. Work on in-store and external events to leave lasting impressions on customers.

Skills, Knowledge & Expertise: Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Benefits: Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment* Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP)* Enhanced paternity leave* There’s a big difference between "Flexible Working" (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you. We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities. Tailored gender affirming care*

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We see you, we celebrate you, we want you!

As a Shop Floor Supervisor, you will play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in your team.

As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.

Key Information: Hours available: 24 - 32 hours per week Application Deadline: Thursday 2nd April 2026 Interview Date: Ongoing from 3rd - 10th April 2026 Start Date: Monday 13th April 2026

Key Responsibilities:

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Skills, Knowledge & Expertise: Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.

Benefits: Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment Pension scheme Paid day off for your birthday Cycle to work scheme Discounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP) Enhanced paternity leave We recognise that flexibility matters. Arrangements vary by role and department, but we actively welcome conversations about what working flexibly could mean and look like for you. We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well. Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities. Tailored gender affirming care

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Key responsibilities include:

• Driving financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Managing customer queries through the use of sound judgement and achieving positive outcomes
• Building partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team
• Anticipating staffing needs, including sourcing and selecting talent to deliver business objectives
• Analyzing business performance and proactively planning strategy within day-to-day business and events

The Counter Manager will be an ambassador for the Charlotte Tilbury brand, reflecting the brand values and customer base. They will lead by example, promoting the Tilbury Touch and exceptional customer service to the team and customers.

The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. They will be passionate about delivering exceptional customer service and driving sales growth.

The Counter Manager will report to the [Store Manager] and will be responsible for maintaining the required inventory levels, controlling store expenses, and implementing visual merchandising and new launch displays as directed by the marketing team.

The successful candidate will have a proven track record of delivering results in a retail environment, with excellent customer service and leadership skills.

Benefits include:

• Competitive salary and bonus structure
• Opportunities for career progression and professional development
• Comprehensive training and support
• Collaborative and dynamic work environment

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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Your key responsibilities will include:

• Striving to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Creating brand awareness through the sharing and demonstration of your product knowledge
• Seating customers for a makeup service
• Demonstrating entrepreneurial spirit within the parameters of the company guidelines
• Working collaboratively to achieve and exceed team and counter goals
• Introducing new product launches
• Consistently promoting the Tilbury Touch to customers

You will also be responsible for leading by example to promote the Tilbury Touch and exceptional customer service, dealing with customer queries, and taking every opportunity to extend exceptional customer service beyond the in-store experience.

In addition, you will assist in the execution of events, demonstrate a positive and cooperative approach towards your work and colleagues, contribute to individual and team development plans, and maintain high standards of timekeeping on counter to ensure team efficiency.

You will also be responsible for ensuring that the counter is 'customer ready' from open to close of business, maintaining excellent counter hygiene standards, and adhering to the company cash loss prevention procedures and security policies.

You will establish and develop a cooperative and mutually respectful relationship with the store retail colleagues, maintain the store standards and policies at all times, and proactively suggest win-win opportunities to drive sales within store colleagues.

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Key Responsibilities:

• Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Communicate and manage agreed goals
• Be a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within day to day business and events
• Consistently promote the Tilbury Touch to the team and customers
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain technology on counter
• Raise operational issues for resolution in a timely manner
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times

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