The successful candidate will ensure that the Living Collections team performs at the highest level, be instrumental in improving animal husbandry, present the grounds to the highest standards, build strong working relationships with other departments, and influence and initiate new exhibits containing wetland taxa.

Other duties will include representing the zoological department internally and externally, and participate as an important member of the Martin Mere management team.

This is a permanent, full-time position, working 37.5 hours per week including some weekends and bank holidays.

The successful candidate will:

• Be educated to A level standard, or equivalent, with an Animal Management qualification. A relevant degree being desirable
• Have extensive animal husbandry experience in a zoological institution, demonstrating a broad knowledge of taxa
• Have knowledge of UK zoo legislation and animal welfare
• Have experience of leading a team with excellent planning and organisation skills
• Have excellent communication skills across all levels
• Have a clear understanding of health and safety working in a zoological collection

Experience of the design and development of exhibits and horticultural management are desirable.

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As a volunteer, you will be integral to the running of our award-winning site, which is known for accessible and inclusive tourism. In this role, you will compile information to inspire visitors to support wetlands, respond to supporter queries, and help provide information online.

Responsibilities will include:

• Compiling information to inspire visitors to support wetlands
• Responding quickly to supporter queries
• Helping to provide information online to encourage visitors to support us and connect with nature

This role is ideal for someone who enjoys an office environment, focusing on detailed work, self-led tasks, and computer databases. You will have the opportunity to meet new like-minded colleagues and enjoy our beautiful outdoor reserve.

No previous experience is required for this role, as full training will be provided. You will need to be highly organised, have good attention to detail, and excellent written and verbal communication skills. You should also be IT-literate and have a good working knowledge of using Microsoft Office and Microsoft Teams.

Additional Benefits

• Full induction and training provided
• Necessary equipment, uniforms, and anything else needed to thrive in your role
• Opportunity to meet new people and make a difference

Requirements

• No previous experience required
• Highly organised and good attention to detail
• Enjoy working as part of a team of staff and volunteers
• Able to work independently using your own initiative and self-motivated
• Interest in and enthusiasm for the work of WWT
• Excellent written and verbal communication skills
• IT-literate and good working knowledge of Microsoft Office and Microsoft Teams

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The successful applicant will work alongside the Retail Assistant Manager to develop an inspirational and vibrant trading environment that provides an excellent visitor experience. You will work to maximise sales, consistently delivering or exceeding against agreed targets to generate profit that supports the conservation work of WWT. You will be supporting team members within the department, championing great customer service.

This position is for 13.5 hours per week working 2 days from 7 and includes weekend and bank holiday working.

The successful candidate will:

• display excellent customer service
• have experience working with high volume tills and EPOS systems
• be confident in cash handling and till reconciliation
• have experience planning and prioritising tasks
• have the ability to motivate and lead a team.

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Your responsibilities will include:

• Welcoming visitors to the hide and providing information about the species they can see
• Assisting with wildlife species identification
• Recording sightings data in a logbook
• Helping visitors use optical equipment and identification guidebooks
• Informing visitors about events, talks, and activities at the site
• Maintaining the hides, including tidying, cleaning, and organising equipment

No prior experience is required, but you should be confident in talking to the public, have a basic knowledge of UK bird species, and be physically fit to patrol the reserve in various weather conditions. You will receive full training and support to excel in this role.

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As a volunteer, you will provide regular support for practical reserves management, including maintaining and restoring various habitats to attract migratory birds and improve species biodiversity on site. You will ensure that our reserve grounds are maintained to the highest standard for wildlife and that they look their best for visitors.

No previous experience is required for this role, and full training will be provided. You should be practically minded, have a good level of physical fitness, and be willing to work outdoors in all weather.

Responsibilities:

• Maintain and restore various habitats to attract migratory birds and improve species biodiversity on site
• Ensure that the reserve grounds are maintained to the highest standard for wildlife and visitors
• Work independently using your own initiative and keep self-motivated
• Engage with members of the public and provide information about the reserve

Requirements:

• Practically minded with a can-do attitude
• Good level of physical fitness
• Willingness to work outdoors in all weather
• Passion for nature and wildlife conservation
• Ability to work independently and as part of a team
• Experience in habitat management or willingness to develop these skills
• Confidence in talking to and engaging with members of the public

Additional notes:

• Volunteers are expected to be available from 10am-4pm on Tuesdays, Wednesdays, or Thursdays
• This role is not suitable for people under 18 years old

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This is a genuine opportunity to shape the site, not just run it. Reporting into WWT’s central operations leadership, you will take full responsibility for the day to day operations leading a dedicated team of more than 35 staff and 180 volunteers to deliver our financial, visitor engagement and conservation objectives for the centre, contributing to the delivery of WWT’s _Wetlands are the way 2030_ strategy.

WWT Martin Mere offers a unique introduction to wetland wildlife and an amazing day out where visitors can experience the spectacle of tens of thousands of ducks, geese and swans during the winter months, and in summer immerse themselves in wetlands teaming with life. Family visitors can enjoy wetland adventure play areas and Europe’s longest stretch of stepping stones.

We are looking for an inspiring leader to deliver ambitious financial, conservation and visitor engagement strategies. You will be required to develop a diverse team of staff and volunteers, attract a growing number of visitors and members, and provide them with an unforgettable experience on each and every visit.

The role includes management of the trading areas, incorporating retail and catering; oversight of the living collection, which includes birds and otters, and the nature reserve which as a Ramsar Wetland Site is of international importance; a thriving learning programme, and a growing events and engagement programme. The role requires close working with Headquarters to help implement WWT’s _Wetlands are the way – 2030_ strategy.

This is a full time position working 37.5 hours per week, 5 days from 7, including weekend and bank holiday working.

About You

To be a success in this role you must be an experienced and professional manager and a great leader, comfortable with both operational delivery, visible on the floor leadership and the ability to input strategically at the highest level. You should be strong on financial and business numeracy, comfortable owning the P&L and able to deliver against ambitious and motivating targets while maintaining day-to-day performance.

You will have impeccable standards for cleanliness, health & safety and the visitor experience and a track record for building team performance and morale.

It is a busy and varied role, ideally suited to someone looking to expand their current responsibilities into a broader remit: you might currently be running multiple departments within a larger organisation, or perhaps leading a smaller attraction. Your wealth of experience and proven track record will ideally have been gained within a visitor attraction and you are now looking for your next role to be part of an organisation that has a very special place in people’s hearts.

Essential criteria:

• Educated to degree standard or equivalent
• Demonstrable and successful operations experience within a large visitor attraction or similar operation
• Demonstrable leadership skills, able to positively lead, motivate and continually develop teams and individuals, including volunteers
• Demonstrable ability to create a positive work culture in line with an organisation’s agreed values and behaviours, work collaboratively at all levels and lead by example
• Demonstrable and successful people management with experience in recruitment, training, motivation and performance management
• Demonstrable experience of development and implementation of financial management plans and commercial opportunities
• Demonstrable understanding of methods of planning work programmes and budget controls
• Experience with managing trading operations specifically catering and retail

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