We are seeking a Business Supervisor to support our Eli Lilly business, helping bring culturally relevant creative work to life for brands that impact people's health.

Position Summary

The Business Supervisor (BS) is the day-to-day client partnership lead, responsible for managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams.

Responsibilities

Client Partnership & Communication

• Own day-to-day client relationships and communication across assigned workstreams.
• Lead routine client meetings, status calls, working sessions, and follow-up communications.
• Build trust through proactive communication, responsiveness, and thoughtful partnership.
• Ensure every client interaction is organized, productive, and aligned against business objectives.

Translation & Alignment

• Translate client needs, feedback, and business objectives into clear direction for internal teams.
• Partner closely with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs.
• Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
• Create alignment between client goals and agency recommendations throughout the life of a project.
• Build a working understanding of the client's brands, patient audiences, competitive landscape, and business priorities to inform day-to-day client partnership and internal direction.

Creative Development Support

• Prepare clients for presentations and key decision-making moments.
• Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner.
• Anticipate client feedback and guide internal teams on effective responses.
• Support creative development by ensuring work remains aligned to client objectives, approved strategy, and client-provided medical, legal, and regulatory guidance.

Risk & Expectation Management

• Proactively identify risks, ambiguities, or changing client needs before they become issues.
• Manage client expectations through transparent communication and thoughtful problem solving.
• Resolve day-to-day challenges independently, escalating only when appropriate.
• Ensure alignment between what clients expect and what teams are prepared to deliver.

Team Contribution & Development

• Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
• Support Business Directors in strengthening client relationships and identifying opportunities for organic growth.
• Foster a collaborative, accountable, and positive team environment across disciplines.
• Model strong judgment, professionalism, and ownership in client-facing situations.

Partnership with Program Management

• Partner closely with Program Management to ensure alignment between client expectations and delivery plans.
• Support scope definition by helping clarify client objectives, priorities, and desired outcomes.
• Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery.
• Work collaboratively to ensure clients receive a seamless experience from strategy through execution.
• Partner with Program Management and client stakeholders to clarify review requirements, consolidate feedback, and ensure teams understand approval decisions and their implications.

Requirements

• 4+ years of experience in advertising, marketing, consulting, or related client leadership roles.
• Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
• Strong strategic thinking and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Experience collaborating with cross-functional teams including Strategy, Creative, Production, Context, and Program Management.
• Ability to balance multiple priorities while maintaining exceptional organization and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative team culture.
• Strong understanding of integrated marketing, creative development, and client service best practices.

Preferred Qualifications

• Bachelor's degree in marketing, business, or a related field preferred.
• Experience supporting healthcare, pharmaceutical, or other regulated brands is a plus, but not required.

Benefits

• Salary Hiring Range: $83,000 - $100,000
• Bonus
• Stock options
• 401(k) match

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The Retail Media Manager is responsible for planning, executing, and optimizing advertising campaigns within retail media platforms. Their primary goal is to maximize brand visibility and performance within the retailer's digital ecosystem, ensuring a strategy aligned with business and marketing objectives.

Key Responsibilities:

• Manage and execute advertising campaigns on retail media platforms (Amazon, Walmart Connect, Mercado Ads, Uber Ads, Rappi Ads, among others).
• Coordinate with internal and external teams (brands, agencies, retailers) to develop effective retail media strategies.
• Monitor campaign performance through key KPIs (ROAS, CTR, conversions, impressions) and make strategic adjustments to improve results.
• Direct the optimizations of budgets and bidding strategies on programmatic and self-service platforms.
• Analyze data and generate performance reports to identify improvement opportunities.
• Stay updated on trends in retail media, digital advertising, and emerging technologies in the industry.
• Ensure compliance with retailer guidelines and advertising best practices.
• Building long-term relationships with agencies and retailers.

Qualifications:

• Bachelor’s degree in Marketing, Advertising, Business Administration, Communication, or a related field.
• 3-5+ years experience in retail media, digital marketing, and/ or online advertising (budget, campaigns, monitoring).
• Knowledge of retail media platforms such as Amazon Advertising, Walmart Connect, Mercado Ads, among others.
• Ability to analyze metrics and make data-driven decisions.
• Proficiency in analytical tools such as Google Analytics, advanced Excel, DSP platforms, Advertisings consoles: Amazon, Mercado Libre, Walmart connect.
• Excellent communication and negotiation skills.
• Ability to work in a team and manage multiple projects simultaneously.
• Experience in Budget Management: Allocation, Monitoring and Distribution.
• Advanced English level is required and will be evaluated in each instance.

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As a Business Director, you will serve as a strategic leader and trusted client partner, deeply invested in understanding your clients' business challenges and uncovering opportunities to solve them through innovative, culturally attuned creative solutions.

Responsibilities

• Own the overall health, performance, growth, and senior client relationships for a flagship national account.
• Serve as a trusted strategic advisor to Director-level stakeholders, shaping agendas, influencing decisions, and constructively challenging clients with a clear point of view.
• Translate complex business, consumer, category, and cultural dynamics into clear strategic direction and stronger creative work.
• Lead integrated teams across Business Leadership, Strategy, Context, Creative, Program Management, Production, Analytics, and Partner Agencies, creating clarity around objectives, priorities, roles, and decisions.
• Ensure work meets Translation's standards for strategic rigor, creative ambition, cultural excellence, and client readiness before presentation.
• Develop and drive the organic growth strategy, identifying and converting opportunities across stakeholders, business units, audiences, and workstreams.
• Co-own account financial health with Program Management, including revenue, profitability, staffing, forecasting, scope performance, and investment recommendations.
• Anticipate relationship, delivery, and commercial risks, intervening before they affect the client partnership, the quality of the work, team health, or profitability.
• Lead, coach, and develop Business Supervisors through clear expectations, ongoing feedback, performance reviews, and meaningful development opportunities.
• Contribute to agency leadership through new business, recruiting, shaping departmental standards, cross-functional improvements, and the development of future Business Leadership talent.

Knowledge, Skills, and Abilities

• Exceptional business judgment and the ability to connect marketing decisions to broader client goals, organizational dynamics, and commercial outcomes.
• Executive presence and communication skills, including the ability to read complex rooms, tailor counsel to different stakeholders, and navigate sensitive issues with discretion.
• Strong strategic fluency and the ability to turn ambiguity into clear, actionable direction without prescribing the creative solution.
• Commercial acumen across scopes, staffing models, forecasting, profitability, and investment decisions.
• Ability to lead and inspire multidisciplinary teams, resolve tension constructively, and create accountability without relying solely on hierarchy.
• A growth mindset, with the curiosity and proactivity to identify unmet client needs and translate them into meaningful opportunities.
• Cultural fluency and a strong understanding of how contemporary culture, audiences, and communities influence brands and business.
• Sound prioritization and decision-making skills in a high-volume, fast-moving, and highly visible client environment.
• A coaching orientation and the ability to raise the performance, confidence, and judgment of other leaders.
• Ability to balance client needs, creative ambition, executional feasibility, team sustainability, and financial health.

Minimum Qualifications

• 10+ years of experience leading integrated client relationships within a creative, marketing, or communications agency, including demonstrated success operating at the Business Director or equivalent level.
• Proven experience owning senior client relationships, complex integrated campaigns, organic growth, account economics, and cross-functional team leadership for a major consumer brand.
• Demonstrated experience coaching and developing account leadership talent while independently navigating high-stakes client and business decisions.

Preferred Qualifications

• Experience leading a large, complex, or matrixed national account across multiple stakeholders and workstreams.
• Experience in QSR, retail, CPG, telecom, financial services, sports, entertainment, or another high-velocity consumer category.
• Experience working within/leading an integrated agency team or multi-agency ecosystem.
• Experience leading culturally specific or multicultural marketing while connecting the work to a broader brand and business strategy.
• Track record of identifying and converting organic growth opportunities.
• Experience leading scope development, staffing recommendations, forecasting, and profitability management.
• Experience supporting new business pitches, agency initiatives, recruiting, or talent development.

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As a Business Director, you will serve as a strategic leader and trusted client partner, deeply invested in understanding your clients' business challenges and uncovering opportunities to solve them through innovative, culturally attuned creative solutions.

Drive Business & Strategic Leadership

• Act as the day-to-day senior business lead on assigned accounts, serving as a strategic partner who uncovers and addresses core client challenges and opportunities.
• Build and maintain trusted relationships with mid-to-senior client stakeholders, proactively offering strategic counsel rooted in a deep understanding of their business, category, and competitive dynamics.
• Partner closely with Program Management to align on priorities and ensure our collective approach delivers on both business objectives and operational rigor.
• Keep a constant pulse on the health of client relationships and business performance, identifying risks or growth opportunities early and collaborating with agency leadership to proactively address them.

Lead Creative Solutions with Business Impact

• Collaborate with Strategy, Creative, and other internal teams to ensure our work solves real business problems and capitalizes on cultural opportunities.
• Champion the development of strategies and creative solutions that are grounded in business insights and tied to clear performance metrics.
• Stay ahead of industry trends and cultural shifts to bring fresh, informed thinking that drives innovative solutions for clients.
• Partner with production leads, creative teams and program management to execute creative work that fully brings to life the approved creative concepts within the allocated time and budget.
• Advocate for additional budget and or push the boundaries with clients to create the most compelling executions possible.

Team & Partnership Leadership

• Guide and inspire cross-discipline partners, fostering a culture of strategic curiosity, accountability, and partnership excellence.
• Work hand-in-hand with Program Management, who will lead the operational planning, scoping, budgeting, and executional excellence,freeing you to focus on driving the business agenda and strategic growth.
• Together with Program Management, ensure seamless integration across disciplines, maintaining the highest standards in client service and delivery.

Champion Growth & Client Success

• Proactively identify opportunities to grow agency partnerships within existing accounts, aligning agency capabilities with the client's long-term business goals. Responsible for creating and actioning growth plans for assigned clients.
• Play a key role in broader business development efforts, participating in pitches and strategic growth initiatives.

Knowledge, Skills, and Abilities

• Deep understanding of the QSR or restaurant category, with an appreciation for cultural nuances that inform creative strategies.
• Experience leading multicultural or African American targeted work.
• Strong business acumen with the ability to quickly grasp client industry dynamics and uncover opportunities for impactful creative solutions.
• Exceptional relationship-building and communication skills, with the confidence to provide strategic counsel to clients and inspire internal teams.
• Demonstrated experience leading integrated work across multiple channels, with a strong sense for how creative and strategic solutions drive business results.
• A proactive, hands-on approach with the optimism and resilience to tackle challenges and move work forward.
• Passion for culturally relevant work that delivers against both business objectives and consumer engagement.
• Proven track record of leading creative initiatives that drove real business change or results for clients.

Minimum Qualifications

• 7–10 years of experience in an agency or communications-related industry, with a well-rounded understanding of advertising, marketing, media, creative, production, and agency finance.
• Proven success managing the end-to-end lifecycle of integrated campaigns, engaging with mid-to-senior-level clients, and leading cross-functional teams.
• Hands-on production experience with large-scale, multi-channel initiatives.

Preferred Qualifications

• Experience working with QSR brands. Culturally driven brand experience is also a plus.
• Bachelor's degree in marketing, business, or a related field.

Salary Hiring Range: $115,000 - 135,000

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As an Associate Director in our Influencer team, you'll help shape ambitious influencer work and lead its delivery for clients. You'll help define campaign objectives and measure success and impact against overall campaign goals and wider client KPIs, leading and supporting your activation team to bring great work to life.

Responsibilities:

• Lead the delivery of highly successful Influencer campaigns that outperform KPIs, deliver against client objectives and create long-term value, bringing your expertise to every brief.
• Drive client growth, identifying opportunities for repeat business, cross-sell and turning new clients into long-term partnerships.
• Be a trusted expert and senior day-to-day client partner, building strong relationships through regular facetime.
• Champion best practice, processes and guidelines, driving continual improvement, greater efficiency and higher quality across the practice.
• Own the commercial performance of your team, managing scopes and profitability against internal guidelines and targets.
• Lead and develop others across the practice, raising the standard of Influencer expertise across your team.

Requirements:

• Strong Influencer expertise with 6+ years' experience and a genuine passion for creators, culture and social.
• A track record of creating Influencer campaigns that get people talking and deliver results.
• Naturally curious, commercially minded and switched on to what's happening online.
• Confident, dynamic and authentic, with the energy to build great client relationships and sell an idea.
• Ambitious and driven to grow client relationships, spot opportunities and win new business.
• A good understanding of how Influencer works with other channels to drive greater impact.
• Passionate about developing others and raising the bar for Influencer expertise.
• A great presenter and storyteller, comfortable with data and strong on detail and delivery.

What success looks like:

• Live our culture code and bring the Brainlabs Creates energy every day.
• Deliver campaigns that hit or outperform their objectives, with quality at the heart.
• Drive strong commercial performance across your accounts, hitting profitability targets and creating opportunities for growth.
• Build happy, long-term client relationships that lead to repeat and cross-sell opportunities.
• Champion smarter ways of working, from technology and automation to process and optimisation.
• Develop your team, maximise their impact and create a culture of learning and growth.
• Share your knowledge and raise the bar for Influencer expertise across the practice.

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