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You&#39;ll build trusted relationships with executive buyers, connect their priorities to Zendesk&#39;s service and AI solutions, and guide complex opportunities from first conversation through close.</p>\n<p><strong>What you&#39;ll be doing</strong></p>\n<ul>\n<li>Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.</li>\n<li>Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.</li>\n<li>Connect customer goals and service challenges to a credible Zendesk platform and AI solution, with measurable outcomes.</li>\n<li>Build relationships across executive, business, technical, finance, security, and procurement teams.</li>\n<li>Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.</li>\n<li>Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.</li>\n<li>Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.</li>\n<li>Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.</li>\n</ul>\n<p><strong>What you bring to the role</strong></p>\n<ul>\n<li>A strong new-business mindset and the discipline to create demand through thoughtful, consistent prospecting.</li>\n<li>A consultative approach to discovery that uncovers business problems, urgency, stakeholders, and measurable outcomes.</li>\n<li>The ability to earn trust and guide decisions across executive and cross-functional buying groups.</li>\n<li>Commercial judgment to build business cases, manage deal economics, negotiate, and qualify opportunities honestly.</li>\n<li>Strong operating habits: accurate forecasting, clear next steps, early risk visibility, and reliable follow-through.</li>\n<li>Clear communication that makes complex platform and AI value understandable to business and technical audiences.</li>\n<li>A collaborative approach to leading specialists and sharing customer and market insight across teams.</li>\n</ul>\n<p><strong>Basic qualifications</strong></p>\n<ul>\n<li>Typically 12+ years of related experience, with demonstrated success in complex B2B SaaS sales.</li>\n<li>A record of owning new-business opportunities and delivering measurable commercial outcomes, such as quota attainment, new ARR, or equivalent growth results.</li>\n<li>Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.</li>\n<li>Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.</li>\n<li>Equivalent practical experience is welcome; no specific degree is required.</li>\n</ul>\n<p><strong>Preferred qualifications</strong></p>\n<ul>\n<li>Repeated success closing large, complex net-new enterprise deals.</li>\n<li>Experience creating demand and shaping account or market strategy for high-value prospects.</li>\n<li>Strength in ROI storytelling, competitive positioning, and guiding multi-stakeholder buying decisions.</li>\n<li>Experience partnering with channel or ecosystem partners and cross-functional sales teams.</li>\n<li>Familiarity with service operations, customer experience, or AI-enabled business transformation.</li>\n</ul>\n<p><strong>AI literacy</strong></p>\n<p>You&#39;ll use approved AI tools to improve account research, preparation, follow-through, and synthesis of customer and market signals while protecting confidential information. 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We&#39;re not just managing interactions; we&#39;re building the next-generation, autonomous service workforce that companies can rely on. We believe that behind every customer interaction lies an opportunity to deliver a better experience.</p>\n<p>We are looking for an Enterprise Account Executive who is passionate about service and AI, loves deep relationship-building, and wants to help government organisations and Non profits transform their customer &amp; employee service. This isn&#39;t just about closing deals, it&#39;s about partnering with agencies, businesses to architect the future of AI-driven support.</p>\n<p><strong>Your role</strong> As an Enterprise Account Executive, you won&#39;t just manage a territory, you will own it like a business owner. Here is what you&#39;ll achieve:</p>\n<ul>\n<li>Drive Strategic Growth: Partner with new and existing Australian government agencies, departments, to introduce our AI service platform that solve their biggest challenges across customer service and employee service.</li>\n<li>Own Complex Sales Cycles: Lead sophisticated, value-first sales motions from Prospecting and Proof of Concept (PoC) all the way to negotiating and closing impactful, multi-year deals.</li>\n<li>Be a Trusted C-Suite Advisor: Establish deep, consultative relationships with VP and C-level executives, aligning Zendesk&#39;s Resolution Platform with their overarching business goals.</li>\n<li>Collaborate &amp; Execute: Work with internal product, engineering, and leadership teams to optimise sales execution while utilising modern tools (like Salesforce, Clari, and internal AI tools) to deliver predictable results.</li>\n</ul>\n<p><strong>Who You Are</strong> We know that great talent comes from all walks of life. If you bring the following core strengths, we want to talk to you:</p>\n<ul>\n<li>Enterprise Track Record: You have 8+ years of experience in B2B cloud/software sales or solution engineering, with a proven history of navigating complex sales cycles and hitting your goals.</li>\n<li>A Consultative Storyteller: You excel at presenting high-value business cases, negotiating complex agreements, and translating technical capabilities into strategic business value.</li>\n<li>Understand SaaS &amp; AI business models: Significant understanding of how to enable customer outcomes and subsequently drive revenue in a consumption tied to outcome era of software sales.</li>\n<li>Building Relationships: You embody traits such as integrity, empathy, resilience and have honed your business acumen over the years that helps you build lasting trust with your customers.</li>\n</ul>\n<p><strong>Benefits</strong> Zendesk believes in offering our people a fulfilling and inclusive experience. 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Please refer to the location posted on the requisition for where this role is based.</p>\n<p>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Senior-Staff-Software-Engineer_R35734","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Senior-Staff-Software-Engineer_R35734","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Javascript","TypeScript","React","GraphQL","API integration","frontend architecture"],"x-skills-preferred":["AI interaction patterns","agents","recommendations","automation","conversational interfaces","human-in-the-loop workflows"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Javascript, TypeScript, React, GraphQL, API integration, frontend architecture, AI interaction patterns, agents, recommendations, automation, conversational interfaces, human-in-the-loop workflows"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a2a8ecac-b14"},"title":"EMEA Tax Manager","description":"<p>Join Zendesk as an EMEA Tax Manager to help run and scale the regional tax function. 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This position may also be eligible for bonus, benefits, or related incentives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Madison-Wisconsin-United-States-of-America/Senior-Director--Technical-Support_R35756","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Madison-Wisconsin-United-States-of-America/Senior-Director--Technical-Support_R35756","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":"$174,000.00-$260,000.00","x-skills-required":["Technical Support","Customer Support","Service Delivery","AI Integration","Automation","Leadership","Strategic Planning"],"x-skills-preferred":[],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison, Wisconsin, Wisconsin"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"Technical Support, Customer Support, Service Delivery, AI Integration, Automation, Leadership, Strategic Planning","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":174000,"maxValue":260000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_29d6d5c2-029"},"title":"AI Services Consultant","description":"<p>Customer experience is transforming through AI-driven innovation. 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-South-Korea/SMB-Account-Executive_R35134","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-South-Korea/SMB-Account-Executive_R35134","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["B2B sales","SaaS","English","Korean","Salesforce","Clari"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-08-26T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, South 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partners to effectively architect solutions.</li>\n<li>Support pre-sales activities by gathering technical requirements and providing solutions and estimates to customers.</li>\n<li>Produce Technical Design Documents, Technical Guidance Documents, and specifications for custom applications or integrations within the Zendesk Contact Center platform.</li>\n<li>Assist in the functional design and configuration of Zendesk environments in partnership with Services Consultants and Engagement Managers.</li>\n<li>Conduct handovers, and knowledge transfer sessions to ensure continuity and understanding among stakeholders.</li>\n<li>Maintain ongoing communication with Zendesk Engagement Managers regarding project status, issues, and outstanding efforts related to deliverables.</li>\n<li>Manage and contribute to multiple projects concurrently, demonstrating strong organizational skills.</li>\n<li>Uphold technical expertise across Zendesk Contact Center product suite while handling high-profile customer escalations with confidence and effectiveness.</li>\n</ul>\n<p>Qualifications &amp; Experience:</p>\n<ul>\n<li>8+ years of customer-facing experience, preferably technical architecture or consulting role.</li>\n<li>8+ years hands-on experience building, migrating and deploying complex cloud-based solutions.</li>\n<li>Strong client management and presentation skills.</li>\n<li>Workshop facilitation and requirements gathering skills.</li>\n<li>Experience crafting contact center solutions and defining a Statement Of Work.</li>\n<li>Experience with Project Management.</li>\n<li>Proven experiencing consulting, implementing and supporting AWS environments.</li>\n<li>Experience architecting integrations across CRM, Unified Communications, and contact center solutions.</li>\n<li>Strong hands-on programming skills, experience developing solutions with code/scripting and comfortable with AWS Lambda would be beneficial.</li>\n<li>Passion for building contact center solutions and getting 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Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Karnataka-India/Director--Sales_R35332","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Karnataka-India/Director--Sales_R35332","x-work-arrangement":"remote","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["MEDDPICC","Salesforce","Clari","Outreach","SaaS sales","Enterprise sales","Value-selling","Complex negotiations"],"x-skills-preferred":["President's Club membership","Customer Experience (CX)","AI"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-04T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Karnataka, India"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"MEDDPICC, Salesforce, Clari, Outreach, SaaS sales, Enterprise sales, Value-selling, Complex negotiations, President's Club membership, Customer Experience (CX), AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bbf3ed63-31f"},"title":"AI Success Strategist","description":"<p>Customer experience is transforming through AI-driven innovation. 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improvements.</li>\n<li>Demonstrated ability to manage complex, multi-quarter programs, vendor relationships, prioritization, and executive communication.</li>\n<li>Working knowledge of platforms such as Salesforce, Marketo or equivalent marketing automation, analytics/BI, data enrichment, and workflow automation tools, and AI Tools such as Claude and ChatGPT.</li>\n<li>Experience in a high-growth B2B SaaS or similarly complex global marketing environment preferred.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a 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This position may also be eligible for bonus, benefits, or related incentives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Madison-Wisconsin-United-States-of-America/GTM-Finance-F-S-Intern_R35523","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Madison-Wisconsin-United-States-of-America/GTM-Finance-F-S-Intern_R35523","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"full-time","x-salary-range":"$31.25-$61.00","x-skills-required":["financial analysis","financial modeling","budgeting","data analysis","Gsuite","Excel","ChatGPT"],"x-skills-preferred":[],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-15T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison, Wisconsin"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Technology","skills":"financial analysis, financial modeling, budgeting, data analysis, Gsuite, Excel, ChatGPT"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a9740007-286"},"title":"Enterprise Account Executive","description":"<p>Join Zendesk as an Enterprise Account Executive based in Madrid, Spain, driving growth in the Iberian Market. You&#39;ll help Enterprise organizations transform their customer experience through AI-driven service solutions.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Drive top-line revenue growth by acquiring new Enterprise customers across Spain and Portugal</li>\n<li>Proactively identify and pursue opportunities to expand AI and automation adoption</li>\n<li>Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth</li>\n<li>Use data insights, intent signals, and adoption analytics to prospect effectively and enhance retention</li>\n<li>Create quarterly territory and account plans to increase Zendesk&#39;s Enterprise market share</li>\n<li>Develop a deep understanding of Zendesk&#39;s AI and CX platform and align it to customers&#39; business objectives</li>\n<li>Lead complex, multi-stakeholder sales cycles and negotiate high-value deals</li>\n<li>Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams</li>\n<li>Stay current with industry trends, AI advancements, and competitive landscapes</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>8+ years of cloud/software B2B sales or solution engineering experience</li>\n<li>Proven success navigating complex Enterprise sales cycles and exceeding sales targets</li>\n<li>Demonstrated success selling into Enterprise organizations ($1B+ in revenue)</li>\n<li>Strong track record of quota attainment and recognition for top performance</li>\n<li>Skilled in engaging VP and C-level executives and articulating the value of AI-powered CX solutions</li>\n<li>Experience creating and executing territory and account growth plans</li>\n<li>Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker</li>\n<li>BA/BS degree or equivalent experience required</li>\n<li>Spanish and English (Portuguese is a plus)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Spain/Enterprise-Account-Executive_R35289","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Spain/Enterprise-Account-Executive_R35289","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["cloud/software B2B sales","solution engineering","Enterprise sales","AI-powered CX solutions","Salesforce","Outreach","Clari","Seismic","Looker","Spanish","English"],"x-skills-preferred":["Portuguese"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-04T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Spain"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"cloud/software B2B sales, solution engineering, Enterprise sales, AI-powered CX solutions, Salesforce, Outreach, Clari, Seismic, Looker, Spanish, English, Portuguese"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_944e8340-8ce"},"title":"Principal, Enterprise QA & IT Delivery Leader","description":"<p>The Principal, Enterprise QA &amp; IT Delivery Leader is responsible for large-scale orchestration of testing across complex integrations and major transformation programs. 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QA Transformation Leadership</strong></p>\n<ul>\n<li>Lead cross-functional End-to-End (E2E) strategy for complex transformation programs.</li>\n<li>Operationalize automated &quot;rules of the road&quot; across complex integrated ecosystems.</li>\n<li>Participate in and drive Requirement Review Sessions.</li>\n<li>Conduct structured walkthroughs of test scenarios with IT Business Systems Analysts.</li>\n</ul>\n<p><strong>Defect Management and Auditability</strong></p>\n<ul>\n<li>Ensure every defect includes a verified Root Cause Analysis (RCA).</li>\n<li>Maintain strict bi-directional traceability between test cases and defects.</li>\n<li>Actively participate in bug triage calls.</li>\n</ul>\n<p><strong>Reporting and Data Hygiene</strong></p>\n<ul>\n<li>Maintain high data hygiene across QA reporting tools and trackers.</li>\n<li>Ensure test execution status, defect status, and release metrics are updated.</li>\n</ul>\n<p><strong>QA Ceremony Ownership</strong></p>\n<ul>\n<li>Take full ownership of QA ceremonies.</li>\n<li>Operationalize standardized QA ceremonies.</li>\n</ul>\n<p><strong>Stakeholder Management</strong></p>\n<ul>\n<li>Act as primary QA liaison to streamline delivery of objective, data-driven test results.</li>\n<li>Coordinate directly with Business Systems Analysts.</li>\n</ul>\n<p><strong>Required Skills and Experience</strong></p>\n<ul>\n<li>Minimum 10 years of experience in Software Quality Engineering.</li>\n<li>Proven track record of driving operational implementation of QA processes.</li>\n<li>Expert-level ability to manage and influence business and product stakeholders.</li>\n<li>Strong hands-on experience in QA Automation and framework extension.</li>\n<li>Expert-level experience in defect lifecycle management.</li>\n</ul>\n<p><strong>Preferred Skills and Experience</strong></p>\n<ul>\n<li>Experience managing end-to-end testing for complex, integrated ecosystems.</li>\n<li>Demonstrated ability to influence cross-functional teams.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Mexico/IT-Principal-Enterprise-Delivery-Lead_R34946-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Mexico/IT-Principal-Enterprise-Delivery-Lead_R34946-1","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Software Quality Engineering","QA engineering leadership","Test execution governance","QA Automation","Defect lifecycle management","X-Ray","Jira","Artificial Intelligence"],"x-skills-preferred":["End-to-end testing","Cross-functional teams"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-08-28T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Mexico"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Software Quality Engineering, QA engineering leadership, Test execution governance, QA Automation, Defect lifecycle management, X-Ray, Jira, Artificial Intelligence, End-to-end testing, Cross-functional teams"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9329c67d-226"},"title":"Sales Engineer (SE)","description":"<p>At Zendesk, we are redefining the boundaries of Customer Experience (CX) and Employee Services (ES) through autonomous, Agentic AI and deep platform extensibility.</p>\n<p>We are seeking a technical Sales Engineer (SE) to join our specialized engineering presales team. 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This position may also be eligible for bonus, benefits, or related incentives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/San-Francisco-California-United-States-of-America/Senior-Sales-Engineer_R35450-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/San-Francisco-California-United-States-of-America/Senior-Sales-Engineer_R35450-1","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$226,000.00-$338,000.00","x-skills-required":["Python","Node.js","JavaScript","REST/SOAP APIs","middleware frameworks","cloud ecosystem architectures","Large Language Models (LLMs)","prompt engineering","retrieval-augmented generation (RAG)","autonomous agent deployment"],"x-skills-preferred":["designing reusable implementation guides","integration playbooks","localization toolkits"],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-09T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, California"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, Node.js, JavaScript, REST/SOAP APIs, middleware frameworks, cloud ecosystem architectures, Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), autonomous agent deployment, designing reusable implementation guides, integration playbooks, localization toolkits","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":226000,"maxValue":338000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1a7ef969-af9"},"title":"Senior Enterprise Account Executive","description":"<p>Join Zendesk&#39;s AI-focused sales team as a Senior Enterprise Account Executive. 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Exceptional ability to translate dense technical concepts into business outcomes.</li>\n<li>Commercial Mindset: Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity.</li>\n</ul>\n<p><strong>Why Join Zendesk?</strong></p>\n<p>At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. 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Engineering, Product Marketing, Analytics, Localization, Regional Marketing, and Paid Media.</li>\n<li>Communicate complex SEO, technical, and AEO insights clearly and influence roadmap priorities through data-driven recommendations.</li>\n</ul>\n<p><strong>Required Qualifications</strong></p>\n<ul>\n<li>5+ years of hands-on SEO experience, preferably in SaaS or enterprise environments.</li>\n<li>Professional fluency in German and English, with the ability to independently evaluate German-language search behavior, SERPs, intent, content quality, and competitive positioning.</li>\n<li>Demonstrated experience executing both content and technical SEO, including crawling, indexing, rendering, internal linking, structured data, and JavaScript SEO.</li>\n<li>Hands-on experience with AEO and AI-powered discovery, including optimizing for visibility, citations, retrieval, and recommendations across LLMs and answer engines.</li>\n<li>Experience managing SEO across multiple countries, languages, 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Poland/Senior-SEO-Specialist_R35536","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Poland/Senior-SEO-Specialist_R35536","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"zł165,000.00-zł247,000.00","x-skills-required":["SEO","AEO","German","English","GA4","Google Search Console","Snowflake","JavaScript","LLMs","agents","APIs","workflow automation 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improvements in products and services.</li>\n<li>Team Collaboration: Builds engaged, productive teams while sharing knowledge and collaborating effectively across roles, departments, and locations.</li>\n<li>Motivation &amp; Engagement: Energizes and inspires teams through empowerment, recognition, and genuine passion for excellence.</li>\n<li>Leading Change: Possesses the skills and implements the functions of a transformational leader.</li>\n<li>Innovation &amp; Problem-Solving: Mitigates risk and solves complex problems through innovative, out-of-the-box thinking and creative problem-solving approaches.</li>\n</ul>\n<p><strong>What We&#39;re Looking For</strong></p>\n<ul>\n<li>Have a genuine passion for building world-class organizations and developing talent.</li>\n<li>Demonstrate a customer-first mentality and commitment to exceeding client expectations.</li>\n<li>Bring strategic thinking with strong execution capabilities.</li>\n<li>Show comfort operating in ambiguity and driving 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We&#39;re seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Your work will reduce latency, improve conversation flow, and make voice interactions an effective channel for AI-driven support.</p>\n<p><strong>What you&#39;ll be doing</strong></p>\n<ul>\n<li>Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.</li>\n<li>Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.</li>\n<li>Ship end-to-end product features across backend systems and user-facing web experiences when required.</li>\n<li>Improve platform reliability and performance: monitoring, tracing, autoscaling, and failure recovery.</li>\n<li>Address real-time interaction challenges such as turn-taking, interruptions, responsiveness, and graceful handoff to humans.</li>\n<li>Partner with product and design to deliver voice experiences that feel polished and human.</li>\n</ul>\n<p><strong>What you bring to the role</strong></p>\n<ul>\n<li>Solid backend fundamentals with experience designing APIs, async systems, and scalable integrations.</li>\n<li>Hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols.</li>\n<li>Product-driven engineering mindset , you ship user-facing features and care about UX quality.</li>\n<li>Ability to debug and optimize latency and reliability issues in production systems.</li>\n<li>Enjoys cross-functional collaboration with product, design, and ML/speech teams.</li>\n</ul>\n<p><strong>Basic qualifications</strong></p>\n<ul>\n<li>3+ years building production software, with significant backend engineering experience.</li>\n<li>Experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs).</li>\n<li>Proficiency in Python or equivalent backend languages and async architectures.</li>\n</ul>\n<p><strong>Preferred qualifications</strong></p>\n<ul>\n<li>Experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations.</li>\n<li>Familiarity with LLMs, speech models, or conversational AI production infrastructure.</li>\n<li>Experience on fullstack teams shipping both backend and frontend user experiences.</li>\n<li>Expertise in diagnosing performance and reliability issues under real-time constraints.</li>\n</ul>\n<p>The US annualized base salary range for this position is $145,000.00-$217,000.00.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Senior-Full-Stack-Engineer--Solve-Voice_R34787","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Senior-Full-Stack-Engineer--Solve-Voice_R34787","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$145,000.00-$217,000.00","x-skills-required":["Python","async architectures","real-time systems","WebRTC","telephony protocols","API design","scalable integrations"],"x-skills-preferred":["telephony stacks","SIP","media servers","speech/ASR/TTS integrations","LLMs","speech models","conversational AI production infrastructure","fullstack development"],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-08-04T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, Texas"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, async architectures, real-time systems, WebRTC, telephony protocols, API design, scalable integrations, telephony stacks, SIP, media servers, speech/ASR/TTS integrations, LLMs, speech models, conversational AI production infrastructure, fullstack development","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":145000,"maxValue":217000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3bcd45ba-534"},"title":"Senior Director, Technical Services","description":"<p>As customers adopt more sophisticated AI-enabled experiences and integrations, strong technical architecture is critical to successful transformation. 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delivery practices.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>8+ years of professional experience in Technical Architecture, Solutions Architecture, Consulting, Technical Account Management, or a related enterprise SaaS role.</li>\n<li>3+ years of people management experience leading architecture or consulting teams within a B2B SaaS, cloud software, systems integration, or enterprise technology services environment, with experience managing distributed teams.</li>\n<li>Experience designing and delivering complex customer-facing SaaS implementations, integrations, or platform solutions across concurrent customer engagements or programs.</li>\n<li>Understanding of product-led delivery, platform adoption, implementation governance, and repeatable solution patterns.</li>\n<li>Strong analytical, project management, interpersonal, and communication skills with senior stakeholder influence.</li>\n<li>Bachelor&#39;s degree in Computer Science, Engineering, Information Systems, Business, or a related field (or equivalent experience).</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Strong knowledge of Zendesk products, APIs, app framework, integrations, and Zendesk AI capabilities.</li>\n<li>Experience establishing architecture governance, design reviews, reusable patterns, technical standards, or competency frameworks, as well as coaching teams on AI-enabled workflows and responsible AI practices.</li>\n<li>Practical understanding of generative AI, AI agents, retrieval and knowledge patterns, and AI evaluation, with the ability to integrate AI capabilities into enterprise workflows.</li>\n<li>Advanced degree or relevant certifications in architecture, cloud, AI strategy, project management, or delivery.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Senior-Manager--Technical-Architecture_R35513","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/Senior-Manager--Technical-Architecture_R35513","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$166,000.00-$250,000.00","x-skills-required":["Technical Architecture","Solutions Architecture","Consulting","Technical Account Management","SaaS","Project Management","Communication","Analytical skills","Leadership"],"x-skills-preferred":["Zendesk products","APIs","app framework","integrations","Zendesk AI capabilities","Generative AI","AI agents","Retrieval and knowledge 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Customer Escalations</strong></p>\n<ul>\n<li>Lead a 300+ person global advocate organization delivering 24/7 technical support across segments, channels, and regions.</li>\n<li>Evolve the organization from volume-based support to complexity-based, specialist-led resolution.</li>\n<li>Build career paths, competency frameworks, and operating models for an AI-augmented workforce.</li>\n<li>Maintain high standards for customer outcomes, quality, SLA performance, and enterprise escalations.</li>\n<li>Establish modern AI-assisted quality and coaching frameworks focused on resolution effectiveness rather than procedural compliance.</li>\n<li>Design segment-calibrated service models that balance efficient AI-first support with high-touch expertise for Commercial and Enterprise customers.</li>\n<li>Serve as the executive authority for high-sensitivity customer escalations and critical customer moments.</li>\n</ul>\n<p><strong>Premier Support &amp; Commercial Performance</strong></p>\n<ul>\n<li>Own the strategy, operations, and P&amp;L for Zendesk&#39;s monetized Premier support business.</li>\n<li>Define differentiated support offerings and value propositions for enterprise customers.</li>\n<li>Drive revenue growth while maintaining world-class service delivery.</li>\n<li>Establish pricing, capacity, and commercial operating models in partnership with Finance, Sales, Renewals, and Customer Success.</li>\n<li>Develop outcome-based metrics demonstrating the relationship between premium support, adoption, retention, and customer ROI.</li>\n<li>Equip Sales and Solutions Consulting with validated operational proof points that strengthen the enterprise sales motion.</li>\n</ul>\n<p><strong>Knowledge, Intelligence &amp; Zendesk on Zendesk</strong></p>\n<ul>\n<li>Build the knowledge and intelligence infrastructure required to support AI at scale and make Zendesk our most credible customer reference.</li>\n<li>Establish Knowledge Operations as a disciplined, performance-managed function.</li>\n<li>Create governance for taxonomy, semantic structure, content quality, and freshness.</li>\n<li>Use AI interaction and escalation data to identify and remediate knowledge gaps.</li>\n<li>Partner with Product and Engineering to optimize retrieval and AI consumption of knowledge.</li>\n<li>Lead Zendesk&#39;s internal Center of Excellence, using our own platform in production to validate capabilities and generate evidence-based product feedback.</li>\n<li>Turn operational learnings and measurable results into implementation playbooks and customer-facing proof points.</li>\n</ul>\n<p><strong>Cross-Functional Leadership &amp; Business Performance</strong></p>\n<ul>\n<li>Create a unified operating model across Customer Experience and the broader business.</li>\n<li>Partner with Product and Engineering to translate customer interaction data into roadmap priorities and systemic product improvements.</li>\n<li>Work with Customer Success and Renewals to connect support performance to retention and NRR.</li>\n<li>Partner with Sales to strengthen the commercial value proposition of premium support.</li>\n<li>Work with Finance to optimize investment across AI and human resolution models and maintain disciplined P&amp;L management.</li>\n<li>Establish clear operating cadences, dashboards, KPIs, and accountability mechanisms that drive continuous improvement.</li>\n<li>Represent Zendesk externally as a practitioner and thought leader in AI-powered CX.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>20+ years of progressive leadership experience in enterprise SaaS, technology, or consulting, including 10+ years leading global, multi-functional teams.</li>\n<li>Proven experience leading large-scale transformation within complex, enterprise customer support environments.</li>\n<li>Experience operating and optimizing AI-powered support or service systems at production scale, including resolution, escalation, quality, and feedback mechanisms.</li>\n<li>Deep expertise leading global, 24/7 technical support organizations serving complex enterprise customers.</li>\n<li>Direct experience owning or scaling a revenue-generating support/Premier business, including P&amp;L, commercial strategy, and capacity planning.</li>\n<li>Strong understanding of knowledge operations and how knowledge architecture influences AI resolution quality.</li>\n<li>Demonstrated success leading organizational transformation, role redesign, reskilling, and workforce evolution.</li>\n<li>Strong commercial and financial fluency, including NRR, cost-per-resolution, deflection, and support economics.</li>\n<li>Executive-level influence with the ability to align Product, Engineering, Sales, Success, Renewals, and Finance without relying on formal authority.</li>\n<li>Hands-on familiarity with Zendesk and AI-enabled support technologies, analytics, and operational intelligence.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive executive package including performance-based incentives and meaningful equity.</li>\n<li>Hybrid global role with meaningful engagement across AMER, EMEA, and APAC; 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The position is hybrid so you will have the flexibility to work remotely and have the opportunity to come to the office and meet the team. You will have a dedicated Mentor partnering with you to help you grow and develop during your internship.</p>\n<p>As part of our commitment to innovation, we&#39;ll leverage AI and automation to enhance product monetization capabilities. This involves using data-driven insights to optimize pricing strategies, improving operational efficiency, and ensuring seamless workflows to maintain auditability across transactions.</p>\n<p>The on-site work will provide valuable opportunities for in-person engagement and collaboration, allowing you to closely interact with team members, participate in brainstorming sessions, and get hands-on experience with projects.</p>\n<p><strong>What We&#39;re Looking For:</strong></p>\n<ul>\n<li>Phenomenal communication and collaboration skills, both written and verbal.</li>\n<li>A natural curiosity and a robust personality with high levels of energy and motivation to exceed expectations.</li>\n<li>Able to demonstrate initiative by speaking up when identifying process improvement opportunities.</li>\n<li>Strong analytical and problem-solving skills.</li>\n<li>Superior organizational skills with excellent attention to detail.</li>\n<li>A strong interest in business operations and process optimization.</li>\n<li>A professional work ethic with a technical aptitude and a desire to take ownership of projects, learn from mistakes, and have fun.</li>\n<li>Ability to learn quickly in a remote environment.</li>\n<li>A self-starter! Ability to take direction and run with it.</li>\n</ul>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Support the implementation of departmental process improvement and automation initiatives within the RevOps team, including AI-driven optimizations.</li>\n<li>Focus on project-based work to assist in integrating our legacy customers into our core systems from merger and acquisition activities.</li>\n<li>Support and execute User Acceptance Testing within our commerce-to-cash systems.</li>\n<li>Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.</li>\n<li>Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.</li>\n<li>Develop and maintain various help center articles and enablement materials.</li>\n<li>Assist in key data migrations for new system implementations and departmental initiatives.</li>\n<li>Assist in setting up key billing accounts to streamline future selling models.</li>\n<li>Learn the ins and outs of key systems (Stripe, Zuora, SalesForce, CPQ, Zendesk Support).</li>\n<li>Gain knowledge and experience across different Corporate Services functions (Accounting, Finance, Sales, Legal).</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.</li>\n<li>Strong knowledge of G-Suite and Zoom applications.</li>\n<li>Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.</li>\n<li>Must be authorized to work in the United States.</li>\n<li>We prefer a qualified individual who resides in Madison, WI, or the immediate vicinity to facilitate better in-office collaboration and engagement.</li>\n</ul>\n<p>The US hourly base rate range for this position is $31.25-$61.00.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Madison-Wisconsin-United-States-of-America/Revenue-Operations-Business-Operations-Intern_R35533","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Madison-Wisconsin-United-States-of-America/Revenue-Operations-Business-Operations-Intern_R35533","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"internship","x-salary-range":"$31.25-$61.00","x-skills-required":["G-Suite","Zoom","analytical skills","problem-solving skills","organizational skills","communication skills","collaboration skills"],"x-skills-preferred":["Salesforce","Zuora","CRM"],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"required","x-work-authorisation-text":"Must be authorized to work in the United States.","datePosted":"2026-09-24T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison, WI"}},"employmentType":"INTERN","occupationalCategory":"Operations","industry":"Technology","skills":"G-Suite, Zoom, analytical skills, problem-solving skills, organizational skills, communication skills, collaboration skills, Salesforce, Zuora, CRM"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4733324a-66a"},"title":"Senior Director, AI Services Consulting","description":"<p>Customer experience is transforming through AI-driven innovation. 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Zendesk or revenue operations processes preferred.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>2–4 years of relevant work experience in customer support, billing operations, or a related field; or an advanced degree with no prior work experience.</li>\n<li>General knowledge of customer support principles, billing operations, and ticketing systems.</li>\n<li>Strong problem-solving, organizational, and collaboration skills.</li>\n<li>Excellent written and verbal communication abilities.</li>\n<li>Attention to detail and commitment to delivering quality service.</li>\n<li>Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce) is a plus.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a 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optimization, localization, technical analysis, QA, monitoring, and reporting.</li>\n<li>Identify repetitive processes that can be automated and prototype solutions using LLMs, agents, APIs, workflow automation platforms, scripting, or similar technologies, with appropriate human review and quality controls.</li>\n</ul>\n<p><strong>Analytics &amp; Cross-Functional Leadership</strong></p>\n<ul>\n<li>Analyze performance using GA4, Google Search Console, Snowflake, industry-standard SEO tools, and AEO platforms such as Profound.</li>\n<li>Measure performance across traditional search and AI-powered discovery, including visibility, citation share, retrieval, recommendation share, and competitive movement.</li>\n<li>Connect organic performance to business outcomes and translate data into clear priorities, recommendations, and next steps.</li>\n<li>Act as an SEO/AEO partner for assigned markets, collaborating across Content, Web, Engineering, Product Marketing, Analytics, Localization, 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/German-Speaking-Senior-Engagement-Manager_R35505","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/German-Speaking-Senior-Engagement-Manager_R35505","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["English","German","Project Management","Programme Management","SaaS","CX","AI","Technical Fluency"],"x-skills-preferred":["Professional Services","Project Management Certifications","Asana","Certinia","Employee Services"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-01T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Consulting","industry":"Technology","skills":"English, German, Project Management, Programme Management, SaaS, CX, AI, Technical Fluency, Professional Services, Project Management Certifications, Asana, Certinia, Employee Services"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4c9a2a9b-8d7"},"title":"Lead Product Designer","description":"<p>Join Zendesk&#39;s AI Agents team as a Lead Product Designer, shaping intuitive AI automation experiences for businesses to deliver better service at scale.</p>\n<p>You will lead end-to-end design for AI Agents experiences, from discovery and strategy through prototyping, launch, and iteration.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead end-to-end design for AI Agents experiences</li>\n<li>Use customer research, product usage, support signals, and market insights to identify opportunities and improve adoption</li>\n<li>Partner with Product, Engineering, Research, Content Design, and Data teams to translate complex technical capabilities into simple customer experiences</li>\n<li>Establish reusable design patterns and quality standards for AI Agents experiences</li>\n<li>Use AI-enabled tools to accelerate discovery, ideation, synthesis, and prototyping</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>7+ years of product design experience in consumer or B2B SaaS applications</li>\n<li>Experience designing enterprise customer service, self-service, workflow automation, or conversational experiences</li>\n<li>Experience designing generative AI, automation, or AI-assisted 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Lead-Product-Designer_R35496","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Lead-Product-Designer_R35496","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"zł332,000.00-zł498,000.00","x-skills-required":["product design","AI automation","customer service","design patterns","AI-enabled 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At Zendesk, we&#39;re building the future. As the architects of the AI-powered Resolution Platform, we&#39;re resetting the standard for customer service and customer success.</p>\n<p>As a Customer Success Manager (CSM), you&#39;ll be a pioneer in the future of Customer Experience (CX). This dynamic advisory role puts you at the forefront of leveraging Zendesk&#39;s cutting-edge AI technologies to guide customers directly to their desired business outcomes. You&#39;ll gain full ownership of your customer relationships, acting as an orchestrator and strategic partner, responsible for driving product adoption, articulating clear ROI, and accelerating growth.</p>\n<p><strong>Overarching Objectives:</strong></p>\n<ul>\n<li>Proactive customer health management through intentional, outcome-driven customer engagement, leveraging Zendesk&#39;s advanced solutions, including cutting-edge AI technologies.</li>\n<li>Product adoption acceleration and value realization, acting as an evangelist for Zendesk&#39;s AI and automation capabilities, partnering with customers to articulate ROI and provide tailored adoption roadmaps.</li>\n<li>Cultivating, strengthening, and accelerating growth of Zendesk customer relationships by applying technical understanding of Zendesk&#39;s products and AI capabilities to advise customers on solution fit, configuration, and integration.</li>\n</ul>\n<p><strong>How You&#39;ll Make an Impact:</strong></p>\n<ul>\n<li>Take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle,from onboarding and outcome realization to renewal.</li>\n<li>Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices.</li>\n<li>Champion product adoption and value realization, acting as an evangelist for Zendesk&#39;s AI and automation capabilities.</li>\n<li>Apply your technical understanding of Zendesk&#39;s products and AI capabilities to advise customers on solution fit, configuration, and integration.</li>\n<li>Identify commercial opportunities within your accounts by maintaining commercial acumen.</li>\n<li>Use analytical capability to interpret customer data and health metrics, proactively uncover trends, and make informed recommendations.</li>\n<li>Build strategic partnerships with customers by operating as a trusted advisor.</li>\n</ul>\n<p><strong>What You&#39;ll Need to Succeed:</strong></p>\n<ul>\n<li>Proven track record of taking customer ownership: demonstrating accountability for outcomes and proactively driving customer value across the relationship.</li>\n<li>Experience in CX management, orchestrating seamless end-to-end experiences, gathering and applying feedback, and working toward continuous improvement.</li>\n<li>Business-oriented mindset with commercial acumen: able to understand customer business models, identify opportunities for growth, and connect product adoption to revenue drivers.</li>\n<li>Strong technical understanding,comfortable learning new technologies and quickly grasping Zendesk&#39;s advanced AI features, integrations, and scalability.</li>\n<li>Analytical capability: skilled in interpreting customer usage data, monitoring health scores, quantifying impact of adoption, and prioritizing actions based on analysis.</li>\n</ul>\n<p><strong>Your Background:</strong></p>\n<ul>\n<li>Minimum of 5+ years of related experience in Customer Success / Experience.</li>\n<li>Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS.</li>\n<li>Bachelor&#39;s degree in a relevant field (Business, Engineering, Computer Science, or similar).</li>\n<li>Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles.</li>\n<li>Ability to influence stakeholders at all organizational levels, both internally and externally.</li>\n<li>Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis.</li>\n<li>Strong program/project management and multitasking skills.</li>\n<li>German - Native level, English - Business level.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Germany/Customer-Success-Manager_R35574","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Germany/Customer-Success-Manager_R35574","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","CX Management","SaaS","AI","Commercial Acumen","Technical Understanding","Analytical Capability","German"],"x-skills-preferred":["Gainsight","Quantitative Analysis","Program/Project Management","Multitasking","English"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-01T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Germany"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"Customer Success, CX Management, SaaS, AI, Commercial Acumen, Technical Understanding, Analytical Capability, German, Gainsight, Quantitative Analysis, Program/Project Management, Multitasking, English"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_df5bcf60-64a"},"title":"Enterprise Account Executive","description":"<p>Join Zendesk, a company that powers exceptional service for every person on the planet.</p>\n<p>We are seeking a dedicated Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Drive top-line revenue growth by acquiring new Enterprise customers and developing innovative strategies for account expansion.</li>\n<li>Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.</li>\n<li>Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.</li>\n<li>Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.</li>\n<li>Understand and convey the benefits of Zendesk products ensuring alignment with customers&#39; business objectives to secure customer satisfaction and product expansion.</li>\n<li>Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.</li>\n<li>Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.</li>\n<li>Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.</li>\n<li>Collaborate with internal teams to enhance sales strategies and streamline sales execution.</li>\n<li>Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>BA/BS degree or equivalent experience required.</li>\n<li>Based in Netherlands.</li>\n<li>Fluent in Dutch and English essential. French speaker also desirable.</li>\n<li>At least 5 years of B2B Enterprise sales or solution engineering experience in Benelux, preferably in the SaaS industry with a proven record of exceeding sales targets.</li>\n<li>Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.</li>\n<li>Experience in managing and expanding customer relationships at various levels.</li>\n<li>Exceptional presentation, negotiation, and deal closing skills.</li>\n<li>Experience selling to VP and C-level executives both in person and using remote technology.</li>\n<li>An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.</li>\n<li>Strong knowledge of industry trends and the ability to build relationships with key decision makers.</li>\n<li>Experience creating and leveraging territory and account plans.</li>\n<li>Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.</li>\n<li>Ability to travel as necessary.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Hybrid way of working, enabling purposeful in-person connections and flexible remote work.</li>\n<li>Commitment to fairness and transparency, with AI and automated decision systems used to screen or evaluate applications in accordance with Company guidelines and applicable law.</li>\n<li>Equal opportunity employer, fostering global diversity, equity, and inclusion in the workplace.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Netherlands/Enterprise-Account-Executive_R35500","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Netherlands/Enterprise-Account-Executive_R35500","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Dutch","English","French","Salesforce","Outreach","Clari","B2B sales","SaaS"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-01T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Netherlands"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Dutch, English, French, Salesforce, Outreach, Clari, B2B sales, SaaS"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a1a2cec8-e48"},"title":"Senior Director, Professional Services EMEA","description":"<p>We’re looking for a Senior Director to lead Professional Services across EMEA. You will own the regional services business and guide a team responsible for shaping, selling, and delivering high-value customer engagements.</p>\n<p>You will evolve our services model toward AI-enabled, outcome-driven engagements. That means starting with the customer’s business goals, defining measurable outcomes, and selecting the right combination of expert consulting, repeatable methods, automation, and AI. You will help customers realize value faster while building a scalable, high-quality, and financially healthy services organization.</p>\n<p>You will partner closely with Sales, Product Management, Engineering, Finance, Customer Success, and global Professional Services leaders. You’ll bring customer needs into the company, help shape the solutions we take to market, and ensure our teams can deliver what we promise.</p>\n<p><strong>What you’ll do</strong></p>\n<p><strong>Lead the EMEA Professional Services business</strong></p>\n<ul>\n<li>Own the strategy, performance, and growth of the EMEA Professional Services organization.</li>\n<li>Lead Engagement Managers, consultants, and their managers; set clear expectations for customer outcomes, delivery quality, and business performance.</li>\n<li>Build a strong leadership culture through coaching, mentoring, and developing managers and senior individual contributors.</li>\n<li>Plan for organizational growth, including hiring, skills development, succession, and capacity.</li>\n<li>Serve as an executive sponsor for strategic and complex customer implementations, building trusted relationships with customer executives and delivery teams.</li>\n</ul>\n<p><strong>Build an AI-enabled, outcome-driven services model</strong></p>\n<ul>\n<li>Establish an engagement approach that begins with customer goals and measurable business outcomes, rather than focusing solely on activities, hours, or implementation milestones.</li>\n<li>Work with customers and internal teams to define success measures, value milestones, and a practical path from deployment to realized value.</li>\n<li>Apply AI and automation thoughtfully across scoping, delivery, knowledge management, quality assurance, and reporting to improve speed, consistency, and insight.</li>\n<li>Guide teams in identifying where AI can augment expert work, improve customer experiences, and reduce repetitive effort while maintaining appropriate human judgment and delivery quality.</li>\n<li>Develop repeatable service offers and delivery patterns that combine advisory expertise, implementation, optimization, and ongoing value realization.</li>\n<li>Use engagement data and customer feedback to assess outcomes, identify delivery risks, and continuously improve the services portfolio.</li>\n</ul>\n<p><strong>Partner across the business</strong></p>\n<ul>\n<li>Work proactively with Sales to qualify opportunities, shape solutions, scope services, support proposals, and align commitments with delivery capacity and customer outcomes.</li>\n<li>Collaborate with Product Management and Engineering to bring customer needs, implementation insights, and recurring friction points into product planning and solution design.</li>\n<li>Partner with Customer Success to create continuity from implementation through adoption, optimization, and value realization.</li>\n<li>Work with Finance on forecasting, margin management, planning, and business reviews.</li>\n<li>Coordinate closely with Professional Services leaders in other regions to align methods, standards, and global customer delivery.</li>\n<li>Represent Professional Services in executive and cross-functional planning, helping the company make informed decisions about customer commitments and investment priorities.</li>\n<li>Collaborate with Partner ecosystem to maintain a healthy Partner portfolio.</li>\n</ul>\n<p><strong>Deliver high-quality, scalable services</strong></p>\n<ul>\n<li>Establish clear methods for discovery, solution design, scoping, staffing, governance, risk management, delivery, and closeout.</li>\n<li>Ensure projects are appropriately staffed, actively managed, and delivered on time and within budget, with quality and customer expectations maintained.</li>\n<li>Build frameworks for portfolio forecasting, resource allocation, utilization, and capacity planning as the business scales.</li>\n<li>Maintain a quality assurance model that supports consistent delivery across teams, countries, partners, and engagement types.</li>\n<li>Identify delivery risks early, align stakeholders on mitigation, and resolve escalations with sound judgment.</li>\n<li>Use operational and customer data to improve predictability, delivery effectiveness, and customer satisfaction.</li>\n</ul>\n<p><strong>Own business and financial performance</strong></p>\n<ul>\n<li>Own the regional Professional Services P&amp;L, including revenue, margin, pipeline, forecasting, and annual and quarterly targets.</li>\n<li>Monitor the financial and operational indicators of a services business, using them to guide investment, prioritization, and corrective action.</li>\n<li>Balance growth, delivery quality, customer outcomes, and commercial discipline.</li>\n<li>Ensure services are scoped and priced appropriately, with delivery plans that support both customer value and sustainable margins.</li>\n</ul>\n<p><strong>What you bring</strong></p>\n<ul>\n<li>15+ years of experience in SaaS or technology, including 10+ years hiring, leading, and mentoring teams; enterprise SaaS experience is preferred.</li>\n<li>Significant leadership experience running a Professional Services, consulting, implementation, or technology delivery organization.</li>\n<li>A record of selling and delivering large, complex, enterprise-grade consulting engagements and solutions.</li>\n<li>Experience owning a services P&amp;L and managing revenue targets, margins, forecasting, pipeline, and business performance.</li>\n<li>Strong knowledge of services portfolio management, resource allocation, capacity planning, and delivery economics.</li>\n<li>Experience building repeatable engagement and delivery models that can scale across a growing customer base.</li>\n<li>Experience applying AI and automation to services delivery, customer reporting, or operating processes, with a practical focus on measurable value.</li>\n<li>The ability to manage complex, multi-stakeholder enterprise relationships and communicate confidently with both customer executives and solution architects.</li>\n<li>Strong judgment and influence across organizational levels and functions, including Sales, Finance, Product, and Engineering.</li>\n<li>The ability to connect detailed operational issues to broader business priorities and act with initiative in changing conditions.</li>\n<li>A collaborative leadership style, with a track record of building accountable teams and developing strong managers.</li>\n<li>Willingness to travel approximately 20–25% nationally and internationally.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Senior-Director--Services-Consulting--EMEA_R35581","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Senior-Director--Services-Consulting--EMEA_R35581","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","automation","services portfolio management","resource allocation","capacity planning","delivery economics","leadership","management","consulting","implementation","technology delivery"],"x-skills-preferred":["enterprise SaaS","AI-enabled services","outcome-driven engagements"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-01T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Consulting","industry":"Technology","skills":"AI, automation, services portfolio management, resource allocation, capacity planning, delivery economics, leadership, management, consulting, implementation, technology delivery, enterprise SaaS, AI-enabled services, outcome-driven engagements"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ec9d8158-0e9"},"title":"Business Development Representative","description":"<p>Zendesk is redefining how the world delivers service. In addition to our world-class CX &amp; service platform, we&#39;ve built a $200m ARR AI business - the fastest-growing product line in our history - now used by more than 20,000 customers.</p>\n<p>If you want to build a career in software sales on the bleeding edge of AI and technology, this is where you do it.</p>\n<p>Our BDR team is the engine behind one of the world&#39;s fastest-growing regions. You&#39;ll be hunting into high-growth Enterprise accounts, opening doors at some of the most recognisable brands across Australia &amp; New Zealand, and shaping how they adopt AI for customer experience.</p>\n<p>You won&#39;t be scheduling meetings. You will be uncovering real pain, building value, and influencing multi-million-dollar deals from the very start.</p>\n<p>This is a role for people who want to learn fast, think big, and build a serious career in tech sales.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Engage exec-level prospects to understand where their CX, AI and Service gaps sit</li>\n<li>Drive high-value pipeline through targeted outbound prospecting</li>\n<li>Partner closely with Account Executives, Product and Marketing to run coordinated plays into priority accounts</li>\n<li>Qualify opportunities with a consultative, value-led approach</li>\n<li>Own and manage your pipeline with discipline, clarity and a premium customer experience</li>\n<li>Be part of an onsite team (3 days a week in Melbourne) that learns, iterates and grows together</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>2+ years in a sales or business development role (SMB, Commercial or Enterprise)</li>\n<li>A competitive, resilient, self-starting mindset</li>\n<li>Curiosity for AI, SaaS and modern GTM motion</li>\n<li>Clear, confident communication - written and verbal</li>\n<li>A strong desire to build a long-term career in software sales</li>\n<li>Bachelor&#39;s degree preferred</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid work arrangement (3 days onsite, 2 days remote)</li>\n<li>Opportunity to work with cutting-edge AI technology</li>\n<li>Collaborative and dynamic work environment</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Melbourne-Australia/Enterprise-Business-Development-Representative_R35219-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Melbourne-Australia/Enterprise-Business-Development-Representative_R35219-1","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","SaaS","sales","business development","communication"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-02T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"AI, SaaS, sales, business development, communication"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ec1a6d42-40a"},"title":"Software Sales Representative","description":"<p>Zendesk is looking for a Software Sales Representative to join their team in Asia. As a pure hunting sales role, you will engage with prospect organisations within the SMB and/or EMC market segment, working with key internal stakeholders to identify, uncover, and qualify opportunities that contribute to pipeline development.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Engage with prospects and clients to understand business and organisation challenges and pain points</li>\n<li>Generate high-value sales pipeline through strategic and targeted prospecting into SMB or EMC accounts</li>\n<li>Collaborate with the Sales team to develop a list of target prospects</li>\n<li>Develop and manage a pipeline of prospects and provide top-class customer experience</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Business development experience within the SMB or EMC segment, particularly managing prospects from South East Asia</li>\n<li>A minimum of 2 years of experience in a Sales-related environment</li>\n<li>A competitive mindset with a hunger and &#39;self-starter&#39; commitment to overachieve and succeed</li>\n<li>Excellent communication, interpersonal, and organisational skills</li>\n<li>Bachelor&#39;s degree is preferable</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>A hybrid work environment with flexibility to work remotely part-time</li>\n<li>Opportunity to work with a leading customer experience and support platform provider</li>\n</ul>\n<p>#LI-MN4</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Business-Development-Representative---SGP-MY-Markets_R35562","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Business-Development-Representative---SGP-MY-Markets_R35562","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Sales","Communication","Interpersonal skills","Organisational skills"],"x-skills-preferred":["Business development","SMB or EMC segment experience"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-30T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Sales, Communication, Interpersonal skills, Organisational skills, Business development, SMB or EMC segment experience"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dd81ffe0-26f"},"title":"Senior Demo Platform Architect – Contact Center and Customer Experience","description":"<p>We are seeking a seasoned Senior Demo Platform Engineer with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS.</p>\n<p><strong>Core Daily 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– Maintain appropriate access controls, data standards, platform governance, cost management, and technical quality across demo environments.</li>\n<li>Support Customer-Facing Activities – Occasionally participate in customer demonstrations, proof of concepts (PoCs), technical discussions, and presentations for prospects and clients.</li>\n<li>Develop Technical Documentation and Demo Collateral – Create technical guides, setup instructions, troubleshooting documentation, architecture diagrams, demo scripts, and internal enablement materials.</li>\n<li>Engage with Vendors and Partners – Work closely with AWS, Zendesk, and other partners to remain aligned with product capabilities, best practices, and technology advancements.</li>\n</ul>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Demo Platform Ownership: Define and execute the technical vision for shared demo environments, proactively identifying improvements, resolving issues, and ensuring environments remain available and ready for use.</li>\n<li>Demo Design and Development: Build compelling end-to-end contact center demonstrations leveraging Zendesk, Amazon Connect, and AWS services to showcase customer experience, agent productivity, AI, automation, and operational performance.</li>\n<li>Integration Management: Design and maintain integrations between Zendesk, Amazon Connect, AWS, and other enterprise systems to support realistic workflows, consistent data, and reusable demo scenarios.</li>\n<li>Custom Demo Support: Work with presales specialists and architects to understand opportunity requirements and deliver tailored demonstrations while identifying opportunities to create reusable assets for the wider team.</li>\n<li>Technical Oversight: Establish and maintain high standards for demo architecture, configuration, testing, security, documentation, reliability, and overall presentation quality.</li>\n<li>Stakeholder Collaboration: Engage with internal teams, business leaders, product specialists, engineering teams, customers, and external partners to gather requirements, propose solutions, communicate tradeoffs, and deliver effective demonstrations.</li>\n<li>Innovation and Best Practices: Stay ahead of product releases, industry trends, and emerging technologies in contact center platforms, AI, and automation, applying them to continuously improve the demo portfolio.</li>\n<li>Independent Execution: Establish priorities, manage multiple concurrent requests, make informed decisions, and deliver outcomes without requiring detailed day-to-day direction.</li>\n<li>Governance: Establish and enforce governance frameworks for security, access control, data management, cost optimization, platform reliability, and lifecycle management of demo environments.</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or Business Administration - or equivalent experience.</li>\n<li>Experience: Minimum of 8–10 years in solution engineering, platform engineering, solution architecture, software development, or a related technical field, with at least 5 years of experience in contact center technologies, including Amazon Connect and CRM/CX technologies, preferably Zendesk.</li>\n<li>Technical Expertise: Strong proficiency in designing, implementing, and supporting scalable solutions using a CRM/CX platform, Amazon Connect, AWS Lambda, Amazon AI Agents (Bedrock), Amazon Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch, and other AWS services.</li>\n<li>Demo Development: Demonstrated experience creating technical demonstrations, reusable use cases, prototypes, proof of concepts, or reference implementations that translate technical capabilities into compelling business scenarios.</li>\n<li>Platform Management: Experience maintaining shared technical environments, managing releases and configuration changes, troubleshooting complex issues, and proactively improving platform availability and reliability.</li>\n<li>Leadership Skills: Demonstrated ability to operate with ownership, take initiative, work independently, influence cross-functional teams, and manage multiple projects in a fast-paced and globally distributed environment.</li>\n<li>Communication: Excellent verbal and written communication skills, with the ability to document technical solutions, collaborate across time zones, and articulate complex technical concepts to both technical and non-technical stakeholders.</li>\n<li>Problem-Solving: Strong analytical and problem-solving skills, with a track record of investigating root causes, making sound decisions with incomplete information, and developing scalable solutions to complex challenges.</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Certifications: Zendesk certifications, AWS Certified Solutions Architect, or equivalent credentials in contact center platforms.</li>\n<li>Industry 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Senior-Demo-Platform-Architect_R35308","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Pune-India/Senior-Demo-Platform-Architect_R35308","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Amazon Connect","AWS","Zendesk","CRM/CX","Python","NodeJS"],"x-skills-preferred":["Zendesk certifications","AWS Certified Solutions 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At Zendesk, we don’t just embrace this change , we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers.</p>\n<p>This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably.</p>\n<p>You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention,while orchestrating the right mix of product, services, and partner resources.</p>\n<p><strong>Overarching Objective For The Role:</strong></p>\n<ul>\n<li>Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale</li>\n<li>Own customers’ multi‑year AI roadmap and execute cross‑functional delivery,aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs</li>\n<li>Deliver quantifiable commercial outcomes ,protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements</li>\n</ul>\n<p><strong>Strategic Responsibilities</strong></p>\n<ul>\n<li>Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision.</li>\n<li>Design Authority: Serve as the design authority for customers’ AI deployments , lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance.</li>\n<li>Long-term AI Vision &amp; 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At Zendesk, we&#39;re leading this shift by expanding our AI-powered Resolution Platform and deepening our Professional Services capabilities. As a Technical Architect, AI-Powered Customer Experience, you will help customers design, implement, and scale intelligent customer service solutions that deliver measurable business value.</p>\n<p>As a technical expert, solution designer, and trusted advisor, you will help customers translate business goals into scalable AI-first architectures. 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be responsible for designing and developing machine learning and AI approaches that help understand and identify anomalous activity and AI Security risks.</p>\n<p>The role involves collaboration with Security Engineers, Software Engineers, ML researchers, and product teams to share actionable insights and models that can be used to keep Zendesk&#39;s customers safe and prevent product abuse.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Run and develop our AI Security evaluation platform to test Zendesk AI features.</li>\n<li>Analyze large volumes of behavioral and user interaction data to identify patterns of abuse, and automate methodology.</li>\n<li>Develop viable detection models and techniques using offline data that can inform and guide engineering implementation in production.</li>\n<li>Improve detection accuracy for existing spam detection projects while minimizing false positives.</li>\n<li>Collaborate with cross-functional teams to implement prevention 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experience with the specifics of anomaly detection techniques and their statistical properties.</li>\n<li>Experience working with large datasets and distributed computing environments (e.g., Spark, Snowflake).</li>\n<li>Strong communication skills with the ability to translate complex technical concepts to non-technical collaborators.</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Proven track record implementing anomaly detection or AI Security evaluation systems at scale.</li>\n<li>Experience with AI Red Teaming tools.</li>\n<li>Knowledge of cybersecurity concepts and common attack vectors.</li>\n<li>Experience with Machine Learning model monitoring, maintenance in production, and customer impact of guardrails and firewall models.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Montreal-Canada/Senior-Staff-Data-Scientist_R35433","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Montreal-Canada/Senior-Staff-Data-Scientist_R35433","x-work-arrangement":"hybrid","x-experience-level":"staff","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Machine Learning","Artificial Intelligence","SQL","Python","Data Processing Frameworks","Statistical Analysis","Data Mining","Time Series Analysis","Anomaly Detection","Cybersecurity"],"x-skills-preferred":["AI Red Teaming","Cybersecurity Concepts","Machine Learning Model 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Senior-Manager--Sales-Development---Asia---India_R35612","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Singapore-Singapore/Senior-Manager--Sales-Development---Asia---India_R35612","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["commercial leadership","strategic agility","cross-functional influence","coaching mindset","curiosity for 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sits at the intersection of planning, business operations, performance management, and cross-functional coordination , helping leaders make trade-offs and helping teams deliver against the work that matters most.</p>\n<p><strong>What you&#39;ll be doing</strong></p>\n<ul>\n<li>Partner with Marketing leaders to translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.</li>\n<li>Drive planning and business-management processes, including target setting, forecasting, pipeline pacing, budget and resource discussions, and executive business reviews.</li>\n<li>Create clarity across cross-functional initiatives by defining ownership, decision rights, workstreams, risks, dependencies, and communication cadences.</li>\n<li>Develop operating frameworks, templates, playbooks, and mechanisms that improve prioritization, accountability, visibility, and execution quality.</li>\n<li>Analyze business and marketing performance to 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understand their purchased products, clarify business goals, complete foundational setup milestones, and move toward go-live and early adoption.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Guide newly signed Zendesk customers through the early onboarding journey, with a focus on German-speaking customers.</li>\n<li>Conduct onboarding kickoff calls, check-ins, and progress reviews in German and English.</li>\n<li>Help customers understand their onboarding path, available resources, expected milestones, and next steps.</li>\n<li>Drive customer engagement through structured outreach, booking follow-up, and no-response recovery actions.</li>\n<li>Use digital onboarding resources, Journey Orchestrator touchpoints, Success Plans, and enablement content to reinforce customer progress.</li>\n</ul>\n<p><strong>Success Planning and Goal Alignment</strong></p>\n<ul>\n<li>Capture customer goals, use cases, success criteria, key stakeholders, and implementation priorities.</li>\n<li>Build and maintain onboarding Success Plans that align to customer outcomes and purchased products.</li>\n<li>Help customers prioritize foundational workflows and activation milestones.</li>\n<li>Document risks, blockers, customer sentiment, and recommended next steps in Gainsight or relevant systems.</li>\n</ul>\n<p><strong>Go-Live and Adoption Support</strong></p>\n<ul>\n<li>Support customers in moving toward go-live within target onboarding timeframes.</li>\n<li>Track customer progress against onboarding milestones such as kickoff, foundational setup, go-live readiness, product activation, and early adoption.</li>\n<li>Identify adoption gaps and recommend relevant enablement resources, product guidance, or escalation paths.</li>\n<li>Support foundational adoption across Zendesk products such as Support, Messaging, Knowledge, Voice, Copilot, and AI-related capabilities.</li>\n</ul>\n<p><strong>AI and Product Readiness</strong></p>\n<ul>\n<li>Identify customers with AI, Copilot, Messaging, or other advanced product entitlements.</li>\n<li>Capture first AI use case, channel readiness, knowledge readiness, and admin ownership where applicable.</li>\n<li>Help route customers to AI Specialists, Services, Product Support, or partner resources when needs exceed standard onboarding scope.</li>\n<li>Document AI readiness, blockers, and recommended handoff notes for Core CS.</li>\n</ul>\n<p><strong>Operational Excellence</strong></p>\n<ul>\n<li>Maintain accurate and timely updates in Gainsight, Salesforce, Gong, and other systems of record.</li>\n<li>Track onboarding engagement, milestone completion, customer blockers, and risk status.</li>\n<li>Follow standard onboarding playbooks, CTA workflows, and escalation processes.</li>\n<li>Partner with FLMs, Ops, Digital Programs, Core CS, Sales, Services, Support, and Product Specialists to support customer outcomes.</li>\n<li>Contribute feedback on customer friction points, process gaps, and opportunities to improve the scaled onboarding motion.</li>\n</ul>\n<p><strong>Handoff and Lifecycle Readiness</strong></p>\n<ul>\n<li>Prepare customers for transition into the appropriate post-onboarding CS motion.</li>\n<li>Ensure Core CS / Scaled / Pulse teams receive clear handoff context, including customer goals, adoption status, risks, blockers, AI readiness, and next-best actions.</li>\n<li>Support a clean customer transition from onboarding into long-term adoption, optimization, and renewal readiness.</li>\n</ul>\n<p><strong>Required Qualifications</strong></p>\n<ul>\n<li>Fluency in German and English is required.</li>\n<li>Based in or able to work from Dublin, Ireland 2 times a week, according to Zendesk’s local working model.</li>\n<li>1–3+ years of experience in Customer Success, Onboarding, Implementation, Support, Account Management, SaaS operations, or a related customer-facing role.</li>\n<li>Strong customer communication skills, including the ability to explain concepts clearly and 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Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.</li>\n<li>Product and Technical Knowledge: Product expert who assesses customers&#39; use case automation potential and technical readiness.</li>\n<li>Business &amp; Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making.</li>\n<li>Consultation &amp; Communication: Strong stakeholder engagement skills,whether customer executives or internal teams,to advance AI adoption and sustain strategic partnerships.</li>\n<li>Analytical &amp; Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans.</li>\n<li>Forward-Thinking &amp; Pragmatic: Visionary in embracing AI’s potential with a grounded, realistic approach to execution,balancing innovation with practical delivery feasibility.</li>\n<li>Responsible AI &amp; 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This position may also be eligible for bonus, benefits, or related incentives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-California-United-States-of-America/Senior-People-Partner_R35647","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-California-United-States-of-America/Senior-People-Partner_R35647","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$157,000.00-$235,000.00","x-skills-required":["HR Business Partner","People Partner","organizational design","workforce planning","talent management","performance management","employee relations"],"x-skills-preferred":["Product 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workflows.</li>\n<li>Experience troubleshooting complex data transformation and integration challenges.</li>\n<li>Experience using AI-assisted software development tools (GitHub Copilot, ChatGPT, Cursor, Claude Code, or similar) as part of the software development lifecycle.</li>\n<li>Strong analytical and problem-solving skills.</li>\n<li>Excellent written and verbal communication skills.</li>\n<li>Ability to manage multiple concurrent customer projects in a fast-paced environment.</li>\n<li>Bachelor&#39;s degree in Computer Science, Engineering, Information Systems, or a related technical field.</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Experience delivering software in a Professional Services, Consulting, or customer-facing engineering environment.</li>\n<li>Experience building cloud-native applications using AWS, Azure, or Google Cloud.</li>\n<li>Experience building automation frameworks and developer tooling.</li>\n<li>Experience integrating with SaaS platforms through REST APIs.</li>\n<li>Familiarity with Large Language Models (OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar) through APIs or AI development tools.</li>\n<li>Experience creating AI-assisted engineering workflows or developer automation.</li>\n<li>Understanding of software architecture, clean code principles, and software design patterns.</li>\n</ul>\n<p><strong>Successful engineers in this role:</strong></p>\n<ul>\n<li>Deliver reliable, scalable migration solutions that exceed customer expectations.</li>\n<li>Build reusable automation that reduces implementation effort and improves consistency.</li>\n<li>Use AI responsibly to accelerate development while maintaining engineering excellence.</li>\n<li>Identify opportunities to eliminate manual work through automation and tooling.</li>\n<li>Communicate effectively with customers and internal stakeholders.</li>\n<li>Continuously improve engineering standards, migration processes, and customer outcomes.</li>\n<li>Share knowledge through documentation, mentoring, and collaboration.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Mexico-City-Mexico/Data-Engineer-II_R35582","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Mexico-City-Mexico/Data-Engineer-II_R35582","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Python","SQL","REST APIs","JSON","XML","CSV","Git","AI-assisted software development tools"],"x-skills-preferred":["AWS","Azure","Google Cloud","Large Language Models","AI-assisted engineering 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You will translate the needs of PS leaders and users into clear requirements, useful reporting, and practical improvements.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own the business strategy, roadmap, and success measures for Certinia, ensuring the platform supports Professional Services priorities and operating processes.</li>\n</ul>\n<ul>\n<li>Partner with IT and system administrators on requirements, configuration, integrations, access, releases, testing, and issue resolution; bring business context and ensure changes are sustainable.</li>\n</ul>\n<ul>\n<li>Perform light administration and configuration within the agreed governance model, such as maintaining business rules, workflows, fields, reports, and user-facing settings; escalate technical, security, or integration work to IT.</li>\n</ul>\n<ul>\n<li>Partner with PS stakeholders to improve processes supported by Certinia, including project setup, resource planning, time and expense capture, project health, forecasting, and revenue visibility.</li>\n</ul>\n<ul>\n<li>Prioritize enhancement requests based on business value, user impact, risk, and effort. Coordinate user acceptance testing, release communications, documentation, and adoption support.</li>\n</ul>\n<ul>\n<li>Lead the identification, evaluation, and adoption of AI-enabled delivery capabilities, automation solutions, and scalable implementation methodologies that enhance efficiency, consistency, and customer outcomes.</li>\n</ul>\n<ul>\n<li>Build and maintain reports and dashboards that provide clear visibility into professional services KPIs and business metrics.</li>\n</ul>\n<ul>\n<li>Develop a strong understanding of the underlying data across Certinia, Salesforce, and relevant finance or analytics systems.</li>\n</ul>\n<ul>\n<li>Support repeatability and efficiency of forecasting and reporting through strong data practices, process improvements, and fit-for-purpose automation.</li>\n</ul>\n<ul>\n<li>Prepare concise analyses and leadership-ready materials that support planning, prioritization, and operational decisions.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>7+ years of experience in operations, business systems, Professional Services operations, or a related analytical role.</li>\n</ul>\n<ul>\n<li>Experience owning or improving a business-critical SaaS platform; Certinia (FinancialForce), or another PSA/CRM platform experience is strongly preferred.</li>\n</ul>\n<ul>\n<li>Ability to translate business processes into clear system requirements and work effectively with technical administrators without needing to own deep engineering work.</li>\n</ul>\n<ul>\n<li>Strong analytical skills and experience with forecasting, revenue or financial analysis, variance analysis, and communicating drivers of business performance.</li>\n</ul>\n<ul>\n<li>Experience building dashboards and reports with tools such as Certinia, Salesforce, Snowflake and Streamlit; comfort querying and validating data with SQL or comparable tools is a plus.</li>\n</ul>\n<ul>\n<li>Ability to work with complex, imperfect data, investigate discrepancies, and establish clear definitions and repeatable processes.</li>\n</ul>\n<ul>\n<li>Clear written and verbal communication skills, sound judgment, strong follow-through, and the ability to influence across teams.</li>\n</ul>\n<p>The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Texas-United-States-of-America/CX-Operations-Manager_R35460","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Texas-United-States-of-America/CX-Operations-Manager_R35460","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$116,000.00-$174,000.00","x-skills-required":["Certinia","Salesforce","Snowflake","Streamlit","SQL","forecasting","revenue analysis","variance analysis"],"x-skills-preferred":["Certinia (FinancialForce)","PSA/CRM platforms"],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-08T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Texas, United States of America"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Certinia, Salesforce, Snowflake, Streamlit, SQL, forecasting, revenue analysis, variance analysis, Certinia (FinancialForce), PSA/CRM platforms","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":116000,"maxValue":174000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5f18906e-c41"},"title":"Revenue Operations Analyst","description":"<p>Zendesk is seeking a Revenue Operations Analyst to join its growing EMEA Revenue Operations team in Krakow, Poland.</p>\n<p>In this role, you will serve as a key operational advisor to the Sales organization across the entire Quote-to-Cash (Q2C) lifecycle. 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Dublin-Ireland/Implementation-Services-Consultant-with-French-or-German_R35598-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Dublin-Ireland/Implementation-Services-Consultant-with-French-or-German_R35598-1","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Zendesk","customer service","consulting","implementation","problem-solving","communication","interpersonal skills","project management","SaaS","software implementation","technical consulting"],"x-skills-preferred":["AI","automation","machine learning","Employee Services","customer experience 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