Responsibilities:

1. Assists in providing a quality patient experience which may include but is not limited to the following: a. Receives, greets and directs patients and visitors professionally. b. Answers telephone and call bell promptly and in accordance with behavioral expectations.
2. Provides quality patient care which may include but is not limited to the following: a. Measures vital signs including temperature, pulse, respirations, blood pressure, etc. b. Provides personal care such as bathing, mouth care, skin care, hair care, nail care, bed making, and dressing/undressing. c. Assists with nutritional needs of patients by performing tasks such as preparing patients for meal time, and feeding patients. d. Assists patients with elimination needs through tasks such as use of bedpan/urinal, bowel/bladder training, collection of specimens, perineal/catheter care. e. Measures height and weight. f. Measures and records intake and output.
3. Completes all required documentation accurately and thoroughly according to unit specific standards. a. May obtain, verify or update patient information as required. b. Ensures files, documents, schedules, records and logs are current and organized.
4. Promotes effective communication between patients, teammates, providers, and visitors. a. Promptly reports abnormal vital signs and changes in the patient’s condition to the primary nurse or charge nurse. b. Communicates pertinent patient information to other teammates during handoff report or sooner if needed. c. Communicates patient or family questions or concerns in a timely manner. d. May schedule appointments for tests, follow up visits, etc. as directed. e. May collaborate with office staff and other external entities when needed.
5. Ensures teamwork by demonstrating cooperative, constructive, and problem-solving interactions. a. Accepts delegated tasks and assignments that are within their scope of practice. b. Seeks help when needed and provides help to others when available. c. Performs unit specific tasks to support efficient and high-quality operations within the unit or department. d. Collaborates with other units such as environmental services, transport, facilities, laboratory services, dining, etc., as needed.
6. Ensures a safe, clean, and orderly environment for self, patients, and teammates. a. Utilizes proper body mechanics when turning/repositioning; transferring; assisting with ambulation; range of motion exercises; and using lifts beds, stretchers, and wheelchairs. b. Ensures patient safety through utilizing items such as side rails, call bells, and mitts/restraints. c. Follows proper infection control techniques which include items such as handwashing, isolation techniques, and standard precautions. d. Keeps work areas clean, organized and neat.
7. Responds appropriately and promptly in emergency situations. a. Recognizes signs and symptoms of distress. b. Promptly notifies appropriate teammates to ensure prompt response of resources needed. c. Obtains needed supplies/equipment in a timely manner. d. Participates in CPR or other needed emergency care within their scope of practice.
8. Provides assistance and customer service to patients visitors, providers and teammates. a. Strives to develop rapport and trust with patients and visitors. b. Adheres to behavior expectations and utilizes Carolina Care techniques. c. Provides blameless apology and works toward resolution of patient/visitor concerns.
9. Procures supplies and equipment in accordance with departmental needs.

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Responsibilities: Provide technical support and assistance to pharmacists as permitted by state law. Compound and/or prepare medications, including hazardous medications. Deliver or exchange medications to the respective patient area and return unused medications to the pharmacy. Document pharmaceutical activities, including filling of medications orders, quality control requirements, etc., using automated and paper systems. Respond to and triage requests from customers for assistance with pharmacy services, such as medication delivery, drug information, etc. Operate and support automated dispensing technology to supply correct medications for individual patients, according to pharmacist and provider orders. Order, receive, restock, and rotate inventory, and complete expiration date management. May assist with training of new teammates, educating them in job-specific functions. Contribute to process improvement projects. Complete regulatory compliance inspection of medication storage areas, including inspections and/or controlled substance inventories, USP797 and other regulatory documentation as required. Adhere to controlled substance policies and all policies and procedures of the department. Ensure necessary safety and quality control in the medication use system. Be available and flexible to work varied schedules as required to ensure coverage for the area.

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