In this role, you will:

• Manage analysis activity across one or more projects, programmes, or value streams to support agreed change outcomes
• Capture, translate and clarify business requirements with clear traceability to outcomes and benefits
• Document and interpret business and IT processes to support solution design and delivery planning
• Evaluate customer journeys and product functionality to identify improvements and inform solution options
• Partner with business, technology and digital teams to define solution options and recommend the best-value approach
• Coordinate Change & Implementation activity including User Acceptance Testing, training and communications support
• Surface delivery risks and issues early and coordinate actions to remediate or escalate appropriately
• Share learnings and best practice across change teams to strengthen ways of working and continuous improvement

To be successful in this role, you should meet the following requirements:

• Demonstrate strong communication skills across a range of stakeholders
• Build effective working relationships with business, technology and cross-functional partners
• Apply critical thinking and structured problem-solving to evaluate options and recommend outcomes
• Plan change activities and manage risks to support safe deployment and adoption
• Show understanding of change methodologies and how they support iterative delivery
• Bring experience capturing and documenting clear, traceable business requirements
• Apply practical judgement to balance detail with pace in a delivery environment
• Show understanding of the retail financial services industry

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• Capture and manage traceable requirements in enough detail to enable iterative development
• Develop and deploy optimised operational processes and customer journeys including root cause analysis and improvement recommendations
• Apply Design Thinking to solve complex problems and shape solutions that meet customer needs
• Support Product Owners with decision making, backlog grooming and understanding business propositions to realise benefits
• Partner with Business, Technology and Digital teams to align delivery to market priorities and Group direction
• Coordinate with flow to work teams such as HR, Legal, Compliance, Fraud and BRCM to enable delivery and adoption
• Oversee workstreams or teams within complex change initiatives including managing Associate Business Analysts and Business Test Analysts
• Manage delivery risks and ensure the delivery approach aligns to relevant bank policies with timely escalation of control and reputation issues

To be successful in this role, you should meet the following requirements:

• Bring proven experience delivering change initiatives within a delivery environment
• Demonstrate capability to identify, document and manage change requirements end to end
• Show experience managing a team of change delivery practitioners or workstreams
• Apply a clear understanding of the change lifecycle across requirements, design, change management and implementation
• Offer knowledge of the retail financial services industry
• Communicate clearly with stakeholders at different levels and across multiple teams
• Partner effectively with a wide range of stakeholders to secure buy-in and sustained engagement
• Use structured critical thinking and problem solving to evaluate issues and shape practical solutions

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Responsibilities:

• Manage analysis activity across one or more projects, programmes, or value streams to support agreed change outcomes
• Capture, translate and clarify business requirements with clear traceability to outcomes and benefits
• Document and interpret business and IT processes to support solution design and delivery planning
• Evaluate customer journeys and product functionality to identify improvements and inform solution options
• Partner with business, technology and digital teams to define solution options and recommend the best-value approach
• Coordinate Change & Implementation activity including User Acceptance Testing, training and communications support
• Surface delivery risks and issues early and coordinate actions to remediate or escalate appropriately
• Share learnings and best practice across change teams to strengthen ways of working and continuous improvement

Requirements:

• Demonstrate strong communication skills across a range of stakeholders
• Build effective working relationships with business, technology and cross-functional partners
• Apply critical thinking and structured problem-solving to evaluate options and recommend outcomes
• Plan change activities and manage risks to support safe deployment and adoption
• Show understanding of change methodologies and how they support iterative delivery
• Bring experience capturing and documenting clear, traceable business requirements
• Apply practical judgement to balance detail with pace in a delivery environment
• Show understanding of the retail financial services industry

Job Data by YubHub.

• Own day-to-day product ownership activities for HSBC UK internal systems and tools supporting the Senior Product Owner
• Prioritise demand requests for system development within the VSIP construct
• Manage complex relationships across IT and Transformation to progress delivery and adoption
• Oversee ownership for key operational systems including BMM, SFE and My Workspace
• Manage ownership for operational tools and services including branch scanning, Radio, WIFI and related capabilities
• Partner with Third Party Engagement and Controls to monitor service standards, meet contractual obligations and follow escalation processes where required
• Govern delivery risks by identifying issues early, putting mitigations in place and escalating where needed
• Embed adherence to relevant controls and HSBC internal control standards including timely closure of audit points and regulator issues

To be successful in this role, you should meet the following requirements:

• Bring proven financial services and banking experience, or equivalent demonstrable experience in a regulated environment
• Show a proven track record of managing priorities aligned to strategy to improve business effectiveness in sustainable ways
• Demonstrate experience deploying change initiatives across digital and non-digital work
• Evidence strong risk management capability including use of frameworks, tools and controls
• Build effective working networks that enable collaboration across frontline and support teams
• Partner effectively with operational teams and stakeholders to deliver agreed change plans as one team
• Navigate ambiguity by generating solutions, applying judgement and escalating with clear recommendations when needed
• Maintain awareness of regulatory and compliance matters and apply this through day-to-day decision making

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In this role, you will:

• Partner with Delivery Leads and business stakeholders to understand desired outcomes and define delivery plans
• Oversee delivery through the full change lifecycle, using iterative deployment to deliver business value
• Remove impediments and establish ways of working that help cross-functional teams be effective
• Manage medium complexity delivery risks, taking action to minimise impacts on outcomes
• Coordinate resources to optimise utilisation in line with agreed priorities and market focus
• Promote cross-functional delivery across Business and Technology partners and connected teams including HR, Legal, Compliance, Fraud and BRCM
• Strengthen adoption by working with impacted areas to maximise take-up and minimise disruption to customers and colleagues
• Embed Change Execution values and principles while sharing learnings and improving ways of operating

To be successful in this role, you should meet the following requirements:

• Bring proven experience delivering change initiatives in a retail financial services environment
• Demonstrate the ability to plan change delivery and manage risks through to completion
• Show experience managing teams of change delivery practitioners, including multi-disciplinary delivery groups
• Apply a clear understanding of the change lifecycle and what good delivery looks like end-to-end
• Communicate clearly with stakeholders across different functions and levels of seniority
• Build buy-in and engagement across a wide range of stakeholders and delivery partners
• Use critical thinking and problem-solving skills to evaluate options and remove delivery blockers
• Apply a pragmatic and practical approach to delivering outcomes in a changing environment

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• Support the creation and maintenance of capability roadmaps aligned to business priorities and capacity
• Own triage of new demand into the Value Stream and Sub Value Stream ensuring ideas are defined and prioritised
• Embed a model of continuous discovery using learnings to improve analysis across initiatives
• Provide end-to-end analysis to support product vision, proposition discovery and capability investment cases
• Oversee KPI/OKR definition and track and interpret benefits across the Value Stream and Sub Value Stream
• Shape and embed analysis strategy, standards and frameworks creating reusable patterns and templates for core journeys
• Manage relationships with senior stakeholders and delivery partners to influence decisions throughout the change cycle
• Govern delivery risk by aligning approaches to relevant bank policies and the Group Controls Framework

To be successful in this role, you should meet the following requirements:

• Bring proven strength in business analysis including requirements gathering and design techniques
• Apply expertise across Agile methodologies and Waterfall environments including coaching other analysts
• Demonstrate a strong understanding of the change lifecycle and delivering change in banking environments
• Interpret market trends, regulatory impacts and technological developments to identify gaps and opportunities
• Communicate complex topics clearly to senior stakeholders and sponsors across business and delivery partners
• Partner effectively across functions such as HR, Legal, Compliance, Fraud and BRCM to support change outcomes
• Evidence experience developing business cases and connecting design enablers to business benefits
• Hold CBAP, Lean Six Sigma Black Belt or equivalent certification or bring equivalent demonstrable experience

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This includes change impact assessment, communications, training, migration and implementation, supported by effective governance and partnership with risk stewards and in-country regulatory teams. The role supports digital feature capabilities through go-to-market planning, post-implementation support and benefits tracking through to handover.

Responsibilities:

• Partner with Global Digital Product Owners, Value Streams, regional IT and local Digital teams to embed digital change
• Manage business readiness activity for releases including impact assessment, communications, training, migration and implementation
• Provide digital change consultancy from initial engagement through to ongoing feature enablement for assigned market or markets
• Ensure governance is in place and coordinate with risk stewards and in-country regulatory teams
• Oversee go-to-market planning and support delivery with minimal disruption and clear progress visibility to stakeholders
• Coordinate delivery of local training for markets including contact centre and network teams
• Manage staff and customer pilot activities to support successful roll-out of new digital features
• Track and report feature performance in market to support benefits realisation and effective handover

Requirements:

• Experience working directly with individual markets or a region to support business readiness for digital change
• Negotiation and relationship management skills to work across internal and external stakeholders with conflicting priorities
• Analytical, planning and governance capability to manage risks and issues and keep deliveries on track
• Subject matter expertise in digital channels including technical, marketplace and customer considerations
• Subject matter expertise in communications, operational impact assessment, training, migration and implementation planning
• Communication skills, written and verbal, to explain complex or technical issues clearly
• Pragmatic decision-making using data with an ability to understand implications and trade-offs
• Understanding of project methodologies, frameworks and best practice and experience managing multiple releases across a portfolio

Benefits:

• The pay range for this role is 15,108 PLN – 20,000 PLN monthly gross
• Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance
• Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

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Your key aim as a Senior Relationship Director with HSBC will operate as a person of influence to our customers with a turnover of between £15M and £350M, where you will also be responsible for customer service excellence to our existing and prospective customers. Customer portfolios will consist of both domestic and international relationships and will involve managing all aspects of the relationship including operational and credit risk.

To be successful in this role you will create and maintain strong and evolving partnerships internally and externally.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Be an ambassador for HSBC and develop the bank’s profile in the local business and wider community
• Support customers and place their needs at the forefront of all that we do, setting world-class standards
• Seek new opportunities and nurture existing relationships to identify new business opportunities
• Build a network of business introducers in the local professional and business community
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk
• Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions
• Collaborate and work closely with the wider East Midlands leadership team on operational and strategic goals

To be successful in this role you should meet the following requirements:

• Experience working in a relevant role within Corporate Banking is essential
• An existing Relationship Director with strong business development experience and credibility in the local area
• Proven ability in identifying and meeting customer’s needs and managing lending requests is essential
• Ability to build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes would be advantageous
• The ability to be self-driven with the ability to manage conflicting priorities and work collaboratively to deliver to deadlines is essential
• Experience in developing opportunities for growth with existing and new to bank clients is essential

This is a hybrid position with the base location being Castle Donington or Nottingham. Clients are based predominantly across the East Midlands, so it is important that you're based within an easy commutable distance of this region and can travel as required.

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