Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Position Summary Reporting to the Manager, Quality Assurance, the Quality Assurance Engineer will be responsible for delivering quality software for the Trulioo SaaS platform. This role involves designing and executing manual and automated tests across UI, API, and database layers, and integrating them into CI/CD pipelines.

Responsibilities

• Execute the strategic vision using technologies required to ensure the delivery of quality software for the Trulioo SaaS platform.
• Contribute to bug tracking, test prioritization, test automation, and release validation.
• Influence design by reviewing requirements, behaviour specifications, and design documents to begin test development early and uncover risks before implementation.
• Develop and document full-stack test strategies, design test cases, and conduct manual and automated testing across platforms and technology layers, including UI, API, database, Android, and iOS.
• Work with QA engineers across engineering disciplines to apply a test-automation-first strategy and integrate automated tests into CI/CD pipelines.
• Mentor and coach junior engineers on the team.
• Assist the team in creating and executing basic performance, load, and stress test scenarios with tools such as k6.
• Run baseline performance tests and create documentation to capture key metrics such as response times, throughput, and error rates with tools such as Grafana.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
• Use generative AI development tools such as Codex and Cursor to accelerate test design, automation development, debugging, defect investigation, and technical documentation.
• Design, build, and integrate custom AI tools and agents into internal Quality Engineering workflows.
• Build integrations using Model Context Protocol (MCP), APIs, tool calls, and existing engineering systems.
• Apply prompt-engineering techniques to produce accurate, reusable, and maintainable AI-assisted workflows.
• Review and validate AI-generated code, test cases, and technical analysis to ensure accuracy, security, maintainability, and alignment with engineering standards.
• Evaluate emerging AI technologies and identify practical opportunities to improve product quality and engineering productivity.
• Follow security, privacy, and responsible-use practices when using AI tools with source code, customer information, or personally identifiable information.
• Design, build, and integrate custom AI tools and agents into internal workflows while serving as a technical subject matter expert on emerging AI technologies.

Requirements

• 5+ years of hands-on experience developing automated tests using test automation frameworks at the API and UI layers.
• 5+ years of experience with UI and API testing frameworks and tools such as Cypress, Selenium, Playwright, Postman, RestAssured, or similar.
• Proven experience in at least one scripting or programming language, such as C#, Java, TypeScript, JavaScript, Python, or similar.
• Solid technical understanding of SaaS platforms, REST APIs, web applications, databases, and distributed systems.
• Experience integrating automated tests into CI/CD pipelines.
• Introductory experience with industry tools such as k6, JMeter, Locust, or Postman performance testing.
• Basic understanding of APIs and how to test endpoints under simulated user load.
• Familiarity with application monitoring tools (e.g., Grafana, Datadog, New Relic) to observe system health during runs.
• Practical experience using generative AI development tools such as Codex, Cursor, GitHub Copilot, or similar tools in software development or Quality Engineering workflows.
• Experience designing prompts and reusable instructions for code generation, test creation, debugging, requirements analysis, or technical documentation.
• Experience building or integrating AI agents, AI-assisted automation, or custom internal AI tools.
• Familiarity with MCP, API-based integrations, tool calling, or connecting AI tools to internal systems and development workflows.
• Ability to critically review and validate AI-generated code, test cases, and recommendations.
• Understanding of security, privacy, access-control, and data-handling considerations when adopting AI tools in an enterprise environment.
• A Bachelor of Science degree in computer science, engineering, or another STEM field, or a comparable combination of education, training, and experience.

Nice to Have

• Experience testing mobile platforms, including Android and iOS.
• Experience delivering quality products in Agile teams using technologies such as AWS Device Farm, microservices, Docker, and AWS.
• Experience building internal tools and quality dashboards.
• Experience creating AI agents or workflows that support test generation, requirements analysis, defect triage, failure analysis, test-data creation, or release validation.
• Experience developing MCP servers or integrating MCP-compatible tools with engineering platforms.
• Experience evaluating AI-assisted workflows for accuracy, consistency, security, latency, cost, and operational value.
• Experience establishing standards or best practices for the responsible use of generative AI in engineering teams.
• Experience with BDD and TDD practices.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility.
• Wellness: We care about your well-being.
• Employee Resource Groups: Belonging is an important part of doing your best work.

Job Data by YubHub.

Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location.

Position Summary

The Talent Acquisition Coordinator will be responsible for keeping our hiring process running smoothly, from scheduling and candidate communication to sourcing support, recruitment events, and co-op hiring cycles. This role involves working closely with candidates, recruiters, hiring managers, and interview panels to ensure every step of the hiring journey is well-coordinated and on track.

Responsibilities

• Coordinate interview scheduling and serve as a key point of contact for candidates, hiring managers, and interview panels, delivering a smooth and timely candidate experience
• Lead the co-op hiring program, running 3 hiring cohorts per year and campus events
• Support recruiters by sourcing and engaging candidates for open roles, including high-volume hiring cycles, using LinkedIn Recruiter and other channels
• Prepare job postings, create jobs in our applicant tracking system (Ashby), and keep candidate records and statuses accurate
• Support offer letter preparation, new hire onboarding logistics, and basic recruiting metrics reporting
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
• Use AI tools through a repeatable workflow to draft candidate communications and sourcing outreach, support scheduling coordination, and summarize interview feedback notes, reviewing every output for accuracy and confidentiality before it is sent or recorded

Requirements

• High school diploma or equivalent required; post-secondary education in Human Resources, Business, or a related field is an asset
• 2–5 years of experience in a coordination, administrative, or customer-facing role
• Strong organizational skills, with the ability to manage multiple priorities and timelines without dropping details
• Clear, professional written and verbal communication skills, with the ability to build rapport with candidates, interviewers, and hiring managers
• A proactive, detail-oriented approach, with comfort asking questions and flagging opportunities for improvement
• Experience with the following tools/technology: applicant tracking systems, sourcing platforms such as LinkedIn Recruiter, scheduling tools, and standard office/productivity software
• Experience using AI tools as a routine part of your own work through a repeatable process, with a habit of checking the output for accuracy before relying on it

Nice to Have

• Experience working in a fast-paced, high-volume environment
• Exposure to resume screening
• Experience with an applicant tracking system such as Ashby or Greenhouse

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Job Data by YubHub.

Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

POSITION SUMMARY

Reporting to the Head of Marketing, the Senior Customer Marketing Manager owns expansion and adoption marketing for our existing mid-market and enterprise customer base. You partner closely with customer success and product to define which signals predict an expansion-ready account, then build the framework that turns those signals into campaigns and outreach, shaping how this works from the ground up rather than inheriting someone else's playbook.

WHAT YOU'LL BE DOING

• Own expansion and adoption marketing strategy and execution across our existing mid-market and enterprise customer base, co-owning an expansion revenue target with customer success alongside adoption and advocacy as parallel measures of success.
• Own the signal framework behind that work (product usage, account health, and commercial data), built with customer success and product rather than inherited.
• Design campaigns, lifecycle nurture, and journey maps for enterprise buying committees, reaching multiple personas and stakeholders inside an account and tied to adoption and expansion outcomes.
• Own the customer advocacy and case study pipeline, sourcing, building, and maintaining a bench of reference-ready customers.
• Partner with RevOps on customer data governance, targeting, suppression, and segmentation, give input on which events and activations serve expansion accounts with the Demand Generation team that owns events, and report regularly on adoption, expansion revenue, and retention influence.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
• Build AI-enabled workflows, such as expansion signal scoring and account-level campaign orchestration, that customer success and the wider marketing team adopt, reviewing AI output before it reaches customers and using results to refine what you build.

WHAT YOU'LL BRING

• Bachelor's degree in marketing, business, or a related field, or equivalent experience.
• At minimum eight years in B2B SaaS customer marketing, lifecycle marketing, or expansion marketing, selling into mid-market and enterprise accounts specifically.
• Strong cross-functional operating skill with customer success, product, and RevOps.
• A track record of co-owning a revenue or expansion number with customer success, including the accountability conversations that come with sharing a target across two functions.
• Experience standing up a signal or segmentation framework in an organization that didn't already have one, not just executing against a mature stack someone else built.
• Real experience running account-based campaigns that reached multiple members of a buying committee, not a single champion.
• A real portfolio of advocacy and case study work you've personally built, not just managed day to day.
• A track record of improving data quality or governance with an ops partner, rather than working around a broken foundation indefinitely.
• Experience with the following tools/technology: Salesforce and Marketo, or comparable CRM and marketing automation platforms.
• Demonstrated use of AI to drive an adoption or expansion outcome, a workflow, a signal model, or a campaign you built or directed, with results to show.

Job Data by YubHub.

As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud.

Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

POSITION SUMMARY Reporting to the Head of Marketing, the Senior Demand Generation Manager is responsible for owning net new pipeline for mid-market and enterprise accounts, with a real account-based motion built in from the start.

WHAT YOU'LL BE DOING

• Own integrated demand generation and account-based marketing strategy and execution across webinar, email, paid, website, and event channels, for net new mid-market and enterprise acquisition.
• Co-own the acquisition funnel target with sales, tracking it daily and partnering with sales development leadership to convert demand into qualified pipeline.
• Build and maintain attribution and lead scoring in partnership with marketing operations, reporting weekly and monthly on acquisition pipeline performance, and make program and channel decisions, including cutting what isn't earning its spend.
• Lead the events team, with a mandate to make it a pipeline-accountable function across net new and, with Lifecycle, expansion-focused events.
• Manage the external paid digital acquisition agency relationship and its performance, and own messaging, assets, and ideal customer profile definition in partnership with product marketing and content.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
• Build and direct AI-enabled workflows across campaigns, targeting, and personalization, reviewing outputs against pipeline results before scaling them.

WHAT YOU'LL BRING

• Bachelor's degree in marketing, business, or a related field, or equivalent experience.
• 8+ years in B2B SaaS demand generation or growth marketing, selling specifically into mid-market and enterprise accounts.
• Strong cross-functional operating skill with sales, product marketing, content, and marketing operations.
• Comfort operating in both enterprise buying committees and faster-moving mid-market cycles, with a clear point of view on running each differently.
• A track record of building a demand generation and account-based marketing strategy from the ground up, including account selection, segmentation, and investment prioritization, not just executing against an existing playbook.
• Experience co-owning a pipeline or revenue number with sales, including the strategic tradeoffs that come with it.
• Hands-on fluency building and defending attribution and lead-scoring models.
• Experience managing an agency relationship with real performance accountability.
• Experience with the following tools/technology: Marketo and Salesforce, at a working-knowledge level.
• A demonstrated use of AI that drove a growth outcome, such as a workflow, test, or targeting model you built or directed and that others on your team adopt, with results to show.

Job Data by YubHub.

Responsibilities:

• Identify opportunities across markets and industry trends
• Build and own a global pipeline of prospective partners
• Prospect and open new relationships
• Qualify and prioritize partner fit
• Make the case for Trulioo
• Negotiate and close partnership agreements
• Launch new partners to first revenue
• Coordinate technical onboarding
• Drive launch GTM with Marketing
• Partner with Partner Success throughout the relationship
• Maintain forecast and reporting discipline
• Be the voice of the market internally
• Leverage AI-driven market insights
• Champion AI-enabled ways of working

Requirements:

• 10+ years in channel/partner sales, business development, or alliances
• Demonstrated track record of sourcing, signing, and launching new partners
• Experience identifying and developing partner or business opportunities across multiple international markets
• Strong full-cycle sales skills
• Experience negotiating and structuring commercial partnership or reseller agreements
• Comfort with technical, API-driven products and coordinating technical onboarding
• Excellent communication, presentation, and cross-functional collaboration skills
• Proficiency with CRM and partner management tools
• Comfort operating independently in a remote, fast-moving environment
• Extensive experience using AI-powered productivity and sales tools

What We Offer:

• Comprehensive benefits package
• Flexible hybrid working environment
• Wellness programs and events
• Employee resource groups
• Opportunities for professional growth and development

Location: Vancouver, BC; New York, NY; San Diego, CA; San Francisco, CA; Toronto, ON

Employment Type: Full-time

Work Arrangement: Remote

Job Data by YubHub.

You will own the end-to-end product lifecycle for KYC fraud and risk solutions , from strategy and roadmap definition through discovery, build, launch, and iteration. You will work at the intersection of identity verification, machine learning, compliance, and financial services, directly shaping how global enterprises onboard customers, detect synthetic identities, and prevent fraud at scale.

Responsibilities

Product Strategy & Roadmap

• Own and continuously evolve the multi-quarter product roadmap for KYC fraud and risk solutions, balancing customer urgency, business value, and technical feasibility.
• Define product vision aligned with Trulioo's broader platform strategy, contributing to internal roadmap communications and external partner/customer conversations.
• Conduct rigorous market evaluations and competitive analyses to recommend build, partner, or buy decisions with clear rationale.
• Identify and seize whitespace opportunities in consumer identity fraud, KYC compliance, and risk decisioning , bringing forward new product bets that could materially expand Trulioo's addressable market.

Discovery & Customer Insight

• Serve as the primary voice of the customer, regularly conducting discovery interviews with enterprise clients across financial services, fintech, payments, and regulated industries.
• Collect and synthesize qualitative and quantitative feedback to surface unmet needs, validate hypotheses, and inform prioritization decisions.
• Partner with Sales and Business Development to engage prospects early in the sales cycle, representing the product and gathering signals on market demands.
• Monitor product performance metrics, client feedback loops, and support escalations to drive continuous improvement post-launch.

Cross-Functional Execution

• Lead cross-functional squads , Engineering, Data Science, Design, Legal, and Compliance , to deliver fraud and risk capabilities within expected timelines using agile methodologies.
• Partner closely with ML and Data Science teams to identify predictive signals, validate model performance, define feedback loops, and deliver explainable risk scores that drive adoption.
• Decompose complex product problems into incremental delivery milestones, managing trade-offs transparently with stakeholders.
• Communicate product vision, roadmap updates, and strategic changes clearly to diverse audiences, including executive leadership and external clients.

Requirements

• 8+ years of product management experience, with a significant portion focused on KYC, identity verification, fraud detection, or risk decisioning in FinTech, RegTech, Payments, or Financial Services.
• Deep domain expertise in KYC fraud , including synthetic identity fraud, document fraud, account takeover, and consumer onboarding risk , with a clear understanding of how these differ from KYB risk and compliance workflows.
• Hands-on experience working with ML and Data Science teams: defining model requirements, interpreting model outputs, managing feedback loops, and translating model insights into product features.
• Proven track record of owning a product roadmap end-to-end, shipping impactful products in agile environments, and influencing without authority across cross-functional teams.
• Strong analytical and problem-solving skills; ability to structure ambiguous problems, make defensible recommendations, and break them into deliverable increments.
• Excellent oral and written communication skills, with the ability to distill complex technical or regulatory topics into crisp narratives for diverse audiences.
• Experience working with third-party data providers such as credit bureaus, identity data networks, or risk data vendors.
• Bachelor's degree in a STEM, Business, or related field , or equivalent practical experience.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

Job Data by YubHub.

Responsibilities:

• Own the partner relationship end to end. Serve as the dedicated account manager and single point of contact for a portfolio of active reseller partners, responsible for all aspects of account management across their commercial, technical, and executive teams.
• Own a net-new growth target. Carry a year-over-year revenue growth number across your portfolio; drive each partner to grow their Trulioo revenue over the prior year and be accountable for hitting that expansion target.
• Build and review pipeline. Partner with each reseller to build, review, and progress their Trulioo pipeline; run regular pipeline reviews to inspect deals, remove blockers, and hold forecast accountability.
• Train partner sales teams. Deliver onboarding and ongoing sales enablement so partner reps can confidently position, pitch, and sell Trulioo's KYC, KYB, and AML solutions to their customers.
• Co-sell alongside partners. Join partner reps in front of their prospects and customers to help position Trulioo, advance opportunities, and close deals.
• Upsell into the existing base. Identify and drive opportunities to upsell partners' existing clients onto net-new Trulioo products and capabilities.
• Run QBRs and business reviews. Lead recurring and executive business reviews that reinforce value, review performance against plan, surface opportunities, and strengthen the relationship.
• Partner with Technical Account Management. Work closely with the TAM team to keep each partner's API integration current, healthy, and aligned to the latest Trulioo capabilities, and to resolve technical friction quickly.
• Identify new opportunities within each partner. Continuously map each partner's business to uncover new use cases, product fits, and expansion paths for Trulioo.
• Be the voice of the partner internally. Represent partner needs and market feedback to Product, Marketing, and GTM teams to shape roadmap, packaging, and enablement.
• Champion AI-enabled ways of working. Experiment with and continue to deploy best practices for using AI to improve partner success workflows, account planning, content creation, and knowledge sharing across the team.

Requirements:

• 7+ years in partner success, channel account management, strategic account management, or partner/channel sales, ideally within fintech, SaaS, or identity/fraud/compliance solutions.
• A demonstrated track record of growing a portfolio of partners or accounts and hitting revenue growth or expansion targets.
• Hands-on experience with the full account management motion: pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing base.
• Experience managing relationships with technical, API-driven products, and comfort partnering with technical teams and translating between commercial and technical stakeholders.
• Strong consultative relationship-building skills, with the ability to earn trust at both the practitioner and executive level.
• Excellent communication, presentation, and cross-functional collaboration skills.
• Proficiency with CRM and partner/customer management tools (e.g., Salesforce, PRM platforms).
• Comfort operating independently in a remote, fast-moving environment across North American time zones.

What We Offer:

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Job Data by YubHub.

We are looking for a Senior Software Engineer to lead the architecture and development of high-throughput, low-latency back-end services that power our Document and Biometric Verification platform.

Responsibilities:

• Design, build, and maintain secure, modular, horizontally-scalable microservices
• Own the gRPC/Protobuf contracts that drive inter-service communication, and the REST/OpenAPI surfaces exposed to external clients, with versioning and backward-compatibility discipline
• Build robust, high-throughput streaming pipelines on Apache Kafka - designing topics, consumers, and stream-processing topologies to process transaction lifecycle events and coordinate downstream verification steps
• Model and optimize data access across distributed NoSQL databases, search/indexing systems, and caching layers; design for consistency, idempotency, and retention/compliance requirements
• Implement durable, multi-step verification workflows using a workflow engine to guarantee reliable execution across service and vendor boundaries
• Drive sub-second end-to-end verification latency and predictable throughput; tune coroutine concurrency, backpressure, and event-driven autoscaling across a wide range of load profiles
• Drive technical architecture, mentor engineers, and collaborate with Machine Learning, Infrastructure, and Product teams to deploy computer vision models and vendor integrations into production
• Leverage AI coding assistants and internal tooling to accelerate service design, implementation, testing, and code review across the microservices platform
• Apply AI/ML-driven analysis to continuously tune verification-pipeline performance, throughput, and decision logic

Requirements:

• 8+ years back-end/server software engineering experience delivering production-grade, distributed services or platforms
• Deep proficiency with Kotlin (or strong Java transitioning to Kotlin) and modern JVM concurrency, including Kotlin Coroutines and structured concurrency
• Hands-on experience building service-oriented or microservice architectures with gRPC/Protobuf and/or REST, including API design, versioning, and inter-service communication patterns
• Demonstrated experience with event streaming and asynchronous messaging (Apache Kafka strongly preferred), including consumer scaling, exactly-once/idempotent processing, and failure handling
• Practical experience with distributed NoSQL databases, search/indexing systems, and caching strategies at scale
• Comfortable operating services in a public cloud environment on Kubernetes, with familiarity around containerization, service meshes, and infrastructure-as-code
• Demonstrated expertise managing memory, thread/coroutine concurrency, connection pooling, and payload optimization for high-throughput, latency-sensitive workloads
• Hands-on daily use of AI coding assistants (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate design, implementation, testing, and code review
• Ability to critically assess AI-generated code and outputs for correctness, security, and performance before it reaches production
• Working understanding of how LLMs and ML models behave in production (latency, cost, failure modes) sufficient to reason about AI-driven components in a backend system

What We Offer:

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency)
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies

Job Data by YubHub.

• Canada: CA$160K – CA$185K • Offers Equity • Offers Bonus
• USA: $165K – $195K • Offers Equity • Offers Bonus

Position Summary:

Reporting to the Senior Manager, Software Engineering, the Manager, Engineering will be responsible for leading Trulioo's mobile and web engineering team. This role owns team execution, technical direction, delivery quality, and cross-functional alignment for mobile and web products spanning iOS, Android, and Web.

What You'll Be Doing:

• Lead and coach a team of engineers across iOS, Android, and Web, building an accountable, collaborative team culture that performs under deadline pressure.
• Own mobile and web delivery end to end – from discovery through release – including planning, sequencing, risk management, and stakeholder alignment.
• Set technical direction for mobile and web architecture, integration patterns, and quality standards, and hold the team to a high delivery bar.
• Partner with Product and UX to shape customer-focused mobile and web experiences that are practical to build and aligned to Trulioo's product strategy.
• Coordinate across backend, platform, identity, data, and go-to-market teams to keep mobile and web work aligned with business priorities and customer commitments.
• Establish and maintain engineering practices for code quality, automated testing, release readiness, observability, accessibility, and performance.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
• Introduce and scale a shared AI-assisted workflow across the team – for code review, testing, or documentation – and hold a clear bar for catching and correcting weak AI output before it ships.

What You'll Bring:

• BSc degree in computer science, engineering, or another STEM field, or equivalent combination of education, training, and experience.
• 5+ years of software engineering experience, including native mobile, web development, or adjacent product delivery.
• 2+ years of experience in a technical leadership, team leadership, or engineering management capacity.
• Strong people leadership skills, with the ability to coach engineers, unblock delivery, and give clear, actionable feedback.
• Strong technical judgment, with the ability to make architecture and implementation tradeoffs under real delivery constraints.
• Strong communication skills, with the ability to connect technical work to customer value and business impact.
• Experience with the following tools/technology: Swift, Kotlin, React, TypeScript, React Native, and Kotlin Multiplatform.
• Demonstrated experience introducing or scaling a shared AI-assisted workflow, template, or tool within a team, with a clear process for catching and correcting weak AI output.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

Job Data by YubHub.

Estimated Base Salary CA$100K – CA$130K • Offers Bonus

Pay Transparency

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Position Summary

Reporting to the Director of IT, the IT Lead will be responsible for owning our global network and providing technical direction to a growing IT team. This is a hands-on individual contributor role responsible for our network and VPN modernization, advising our senior systems administrators on which technical path to take, and mentoring the team on the technical side. You will also drive our SSO rollout and the integration of AI into business-critical systems.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

What You'll Be Doing:

• Own the network across our Vancouver, San Diego, and Dublin offices on our Cisco Meraki stack, and lead the evaluation and modernization of our remote access and network access architecture.

• Provide technical guidance to the IT team, advising senior systems administrators on network, architecture, and tooling decisions and supporting team members with technical questions and troubleshooting across networking, endpoint management, identity, and asset tracking.

• Drive the SSO integration roadmap across remaining applications, partnering with the platform owner to prioritize, sequence, and close out incomplete integrations.

• Improve the operational maturity of the IT service function:
• Own queue health, SLAs and escalation paths
• Establish monthly trend reporting, practical runbooks and lightweight change management
• Automate provisioning and deprovisioning tied to HR system events.
• Grow into ownership of the software lifecycle, including vendor renewals, onboarding requests, and cost reviews, with in-house training and support.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.

• Lead hands-on integration of AI capabilities into business critical IT systems and workflows, using AI-assisted approaches to draft configurations, automation and runbooks while independently validating outputs against security policy and actual system behaviour.

What You'll Bring:

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience.

• 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues.

• Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders.

• Comfort owning ambiguous, cross-functional problems without an existing playbook.

• Coaching skills and the patience to build technical ownership in newer team members.

• Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures.

• Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators.

• Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline.

• Some experience with software procurement or vendor management, with in-house training to build the rest.

• Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar).

• AI fluency: you build AI-assisted workflows into your own work, direct AI tools on real tasks, and verify their output with sound judgment before relying on it.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Job Data by YubHub.

• Canada: CA$175K – CA$205K • Offers Equity • Offers Bonus
• USA: $185K – $215K • Offers Equity • Offers Bonus

Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

You will be at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

Position Summary:

Reporting to the Director of Software Engineering, the Staff Engineer or Architect (Agentic AI Team) will be responsible for designing, building, and owning agent systems end-to-end - from design through production. This role involves building reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve.

What You’ll Be Doing:

• Design, build, and own agent systems end-to-end - from design through production - for identity, fraud, risk, and commerce workflows.
• Build reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve.
• Troubleshoot novel, non-deterministic failures across models, tools, orchestration, and infrastructure.
• Work in a compliance-heavy, globally regulated domain where auditability, correctness, and human oversight are features.
• Set and communicate a technical vision to teammates and to the agents you direct.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement.
• Orchestrate AI agents in your daily work and hold the bar on what they produce.

What You’ll Bring:

• 8+ years of software engineering experience with demonstrated impact on production systems.
• Fluency using AI agents in your own engineering workflow.
• Demonstrated ability to own features end-to-end and communicate trade-offs clearly to both technical and non-technical stakeholders.
• Experience working on challenging, novel, or ambiguous projects.
• Hands-on experience building with LLMs.

Nice to Have:

• Experience in financial services, identity, fraud, or risk domains.
• Multi-agent orchestration patterns and production-grade evaluation harnesses.
• AI observability tooling; MLOps practices.
• Vector databases, knowledge graphs, or structured retrieval for agent memory.

Job Data by YubHub.

• USA$100K – $130K
• CanadaCA$90K – CA$115K

Pay Transparency

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Senior Director, Engineering, the Intermediate Software Engineer will be responsible for building and hardening Trulioo's Agentic AI Verification capabilities, taking agent-based verification workflows from proof-of-concept to production-grade systems. This role involves designing test cases and evaluation checks for agent behavior, contributing to the data pipelines that feed the agents, and partnering with Product and senior engineers to turn business requirements into shipped features.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our San Diego or Vancouver office, working on a hybrid model (3 days per week in-office).

What You'll Be Doing:

• Build and ship agent capabilities (e.g., Vertex AI-based Discovery Agents) from design through production, owning your slice of the SDLC, implementation, testing, and deployment.

• Harden proof-of-concept agent code into production-grade quality, strengthening error handling, observability, and testing, with an eye on cost and latency.

• Design test cases and evaluation checks for non-deterministic agent behavior, a distinct skill from testing traditional deterministic code.

• Build and maintain data ingestion and pipeline work that feeds the agent, using AWS and big-data tooling.

• Partner with Product and senior engineers to translate business requirements into shipped features.

• Contribute to production support: monitoring, alerting, and incident response for an AI-driven service.

• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.

• Use AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) as a routine part of your development workflow, with a clear habit of reviewing and verifying generated output before it ships.

What You'll Bring:

• Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a closely related field.

• 2-4 years of experience in a software engineering or development role.

• A self-starter mindset, comfortable with ambiguity and figuring things out rather than waiting for a fully specified task.

• A strong collaborator who communicates clearly and works well alongside more senior engineers.

• Solid foundation in Python and/or another backend language, with the ability to write clean, readable, testable code.

• Working knowledge of SQL and/or NoSQL databases, and experience with basic API design (REST at minimum).

• Experience with the following tools/technology: AWS, and exposure to data pipeline tools such as PySpark or Airflow.

• Comfortable using AI coding assistants as a routine part of your workflow, and have built at least one project involving an LLM doing more than single-shot Q&A – calling tools/functions, chaining steps, or coordinating multiple steps toward a goal.

Nice to Have:

• Exposure to orchestration or big-data tools (Apache Airflow, Dagster, Spark, Presto/Trino, Hive).

• Exposure to infrastructure-as-code (Terraform, AWS CDK).

• Interest or coursework in identity verification, fraud, security, or fintech.

Interview Process:

• Recruiter Interview: 30 minutes

• Hiring Manager Interview: 60 minutes

• Panel Interview: 60 minutes

• Final Leadership Interview: 30-45 minutes

Job Data by YubHub.

• Base Salary CA$55K – CA$65K

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.

Position Summary:

Reporting to the Workplace Experience Lead, the Workplace Experience Coordinator will be responsible for the day-to-day operation of our Vancouver office and for the experience people have while they are in it. The role spans front-of-house reception, facilities and supplies, shipping, and health and safety, alongside the events, team lunches, and swag that bring the office together.

Responsibilities:

• Own the front-of-house experience , welcome visitors, candidates, and vendors, answer and route incoming calls, correspondence, and the shared office inbox within agreed response times, and keep the office secure by maintaining the visitor log and issuing badges.
• Keep the office running day to day through regular walkthroughs, meeting room checks, upkeep across multiple kitchens, and daily supply ordering and inventory, receipt reconciliation, liaising with building maintenance and janitorial staff to resolve issues quickly.
• Coordinate vendors and manage swag orders for employee onboarding and one- and five-year anniversaries, including custom LEGO swag and Trulioo Values bricks.
• Curate the in-office experience alongside the Workplace Experience Lead , monthly events spanning ERG, wellness, cultural, social, and DE&I programming, twice-weekly team lunches, from researching restaurants across the city to placing the order, and a monthly happy hour.
• Chair the Health and Safety Committee, running the monthly meeting and keeping the office's safety practices, training, and documentation current.
• Keep recurring office administration on schedule , onboarding and offboarding tracking, monthly budget and invoice reporting for office purchases, anniversary date reports, and the monthly reporting that supports our internal compliance requirements.
• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
• Use AI assistants to triage and summarize the shared office inbox, draft event and office communications, and pull together recurring monthly reports from existing data.

Requirements:

• Education: Bachelors of Business Administration or equivalent experience. CPR-C and AED certification, or willingness to become certified through Trulioo.
• Experience: 2–4 years in Hospitality or Facilities field, office coordination, reception, or administrative support.
• Soft skills: Warm, professional communication with everyone from candidates to executives; a calm, organized approach to competing priorities; and the flexibility to change direction when the day does.
• Hard skills: Inventory and supply management, vendor coordination, invoice and budget tracking, courier and shipping logistics, event planning, and recurring monthly reporting.
• Technology: Google Workspace (Gmail, Calendar, Drive, Docs, Sheets), Slack, Zoom, Navan and courier portals such as FedEx and DHL.

Job Data by YubHub.

Responsibilities

• Engage with customers directly, acting as the key technical point of contact for strategic customers
• Own the discovery process to uncover business objectives and customer technical requirements
• Translate technical and business requirements into scalable solutions
• Advise on best practices across identity, compliance, fraud, risk, and integrations
• Collaborate cross-functionally to deliver seamless customer outcomes
• Contribute to internal knowledge and technical excellence

Requirements

• Post-secondary degree or combination of desired experience and education
• 3-5 years of experience in a Senior Technical Support, Solutions Consultant, or Implementation Specialist role
• Written and verbal English and Mandarin proficiency
• Excellent communication and presentation skills
• Technical background with familiarity in JSON, RESTful APIs, and native and web-based SDKs
• Strong API expertise (REST, API design, OAuth, API keys, JSON/XML)
• Experience with AI and emerging technologies is a plus

What We Offer

• Comprehensive benefits package, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend
• Flexible hybrid working environment with weekly lunches, quality coffee, and regular social events
• Wellness programs, including workshops and a complimentary Headspace subscription
• Employee Resource Groups for an inclusive and supportive community

Job Data by YubHub.

You will translate technical and business requirements into scalable solutions, lead technical engagements, and ensure customers realise maximum value from Trulioo's platform. This is a hands-on, client-facing role for someone who enjoys deep technical problem-solving while influencing strategic outcomes.

Responsibilities:

• Engage with customers directly, acting as the key technical point of contact for strategic customers
• Own the discovery process to uncover business objectives, customer technical requirements, run technical demonstrations, and proof of concepts
• Collaborate cross-functionally to deliver seamless customer outcomes
• Contribute to internal knowledge and technical excellence

Requirements:

• Proven ability to simplify complex concepts, deliver effective product demonstrations, and communicate confidently with stakeholders at all levels
• Advise on best practices across identity, compliance, fraud, risk, and integrations, adapting your approach to different customer contexts and levels of technical depth
• Strong API expertise (REST, API design, OAuth, API keys, JSON/XML) with the ability to translate complexity into clear, actionable solutions
• Comfortable working independently and cross-functionally, collaborating with distributed teams across regions
• Apply a 'Trusted Expert' mindset to interpret customer requirements and recommend flexible, forward-thinking solutions
• Written and verbal English proficiency is required
• Familiarity with LLMs and AI tools is a bonus

What We Offer:

• Comprehensive benefits package, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency)
• Flexible hybrid working environment with weekly lunches, quality coffee, and regular social events
• Wellness initiatives, including workshops and events, and a complimentary Headspace subscription
• Employee Resource Groups providing an inclusive space, support, and community for employees of diverse backgrounds and allies

Job Data by YubHub.

Job Summary This role sits at the intersection of operational excellence, process redesign, and automation execution. You will identify inefficiencies, redesign workflows, embed continuous improvement methodologies, and implement automation and AI-driven solutions that enable scalable growth.

Responsibilities

Continuous Improvement & Operational Excellence

• Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering
• Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints
• Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance
• Establish KPIs and operational dashboards to measure sustained performance improvements
• Build a culture of continuous improvement through workshops, training, and structured problem-solving

Automation Strategy & Roadmap

• Define and evolve a clear automation strategy aligned with operational excellence objectives
• Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact
• Ensure automation initiatives support broader process redesign rather than automating broken workflows
• Continuously reassess priorities based on performance insights and changing business needs

Opportunity Identification & Business Case Development

• Partner with functional leaders to identify automation and process improvement opportunities
• Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows
• Develop ROI-driven business cases, including cost savings, productivity gains, quality improvements, and risk mitigation
• Present data-backed recommendations to leadership for funding and prioritization

Automation & AI Delivery Leadership

• Lead multiple concurrent automation initiatives from discovery through deployment
• Oversee delivery teams implementing automation and AI-enabled solutions
• Drive implementation of automation tools such as UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate
• Expand capabilities into AI-enabled automation, including intelligent document processing, predictive analytics, and emerging agentic AI use cases
• Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability
• Ensure alignment with enterprise architecture, security, and compliance requirements

Performance Management & Governance

• Define and track KPIs tied to efficiency, adoption, cost reduction, SLA adherence, and quality improvements
• Build reporting dashboards to monitor automation and process performance
• Conduct regular roadmap and value realization reviews with executive stakeholders
• Embed structured intake, prioritization, and governance processes for continuous improvement initiatives

Requirements

• 8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles
• Demonstrated success leading process redesign and measurable performance improvement initiatives
• Proven hands-on experience with automation tools (UiPath, Automation Anywhere, Blue Prism, Celonis, Power Automate)
• Familiarity with AI-driven automation and emerging intelligent automation technologies
• Strong understanding of SDLC and automation lifecycle practices
• Experience working in high-growth technology, SaaS, fintech, or regulated environments preferred

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

Job Data by YubHub.

What We Offer

• Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency)
• Flexible hybrid working environment with weekly lunches, quality coffee, and regular social events
• Wellness initiatives, including workshops and events, and a complimentary Headspace subscription
• Employee Resource Groups providing an inclusive space, support, and community for employees of diverse backgrounds and allies

Position Summary As an Enterprise Account Executive, you will report to the Director of APAC Sales and be responsible for selling Trulioo products into existing strategic customer accounts. You will leverage your entrepreneurial nature, collaborative style, and ability to drive the sales funnel by aligning customer needs, product capabilities, and use case fit.

What You'll Be Doing

• Create and build relationships with existing strategic customers to drive revenues and expansion of Trulioo products
• Work closely with Trulioo's customer success managers on account strategy
• Progress all opportunities through the sales cycle diligently and professionally
• Coordinate customer evaluations of Trulioo, including demos and project plans
• Update Salesforce database with information regularly
• Build trusting relationships with existing strategic customers by understanding and foreseeing how Trulioo's products can meet their needs

What You’ll Bring

• Previous B2B experience in a software account executive/account management role within a tech environment
• Opportunity management and stakeholder engagement through the sales cycle
• Contract negotiation skills
• Exceptional verbal and written communication skills
• Strong relationship-building and interpersonal skills
• Self-motivated, detail-oriented, and a strong appetite for high achievement
• Strong business and technical aptitude with a proven ability to quickly learn new technologies
• Proficiency in using AI tools across the full sales cycle

Job Data by YubHub.

Responsibilities

Corporate Strategy and Strategic Blueprint Support

• Continuously test the strategy against market forces, competitive dynamics, regulatory developments, customer needs, technology shifts, and emerging opportunity areas.
• Partner with the Chief Risk & Strategy Officer to prepare strategic recommendations and decision materials for executives, the Board, external advisors, and other key stakeholders.
• Design scenario analyses that evaluate strategic assumptions, alternative market outcomes, competitive responses, investment choices, and potential disruptions.
• Identify material risks to the strategy and partner with the Enterprise Risk Office to assess exposure, define responses, and integrate strategic risks into enterprise governance.
• Develop clear points of view on competitive positioning, market adjacencies, thematic investments, and the capabilities Trulioo will need to win over the long term.
• Co-lead recurring strategy reviews and recommend when elements of the strategic blueprint should be accelerated, refined, reprioritized, or recast.

Strategy Alignment and Execution

• Translate the strategic blueprint into enterprise priorities, functional goals, measurable outcomes, and clear execution roadmaps.
• Partner with executive and functional leaders to align their strategies, investments, roadmaps, OKRs, KPIs, and/or incentives with the company’s strategic direction.
• Define the scope, activities, sequencing, investment requirements, accountabilities, dependencies, and measures of success for major strategic programs.
• Establish and chair governance forums that track progress against strategic priorities and create clear paths for decision-making and escalation.
• Partner with the Transformation Office and accountable workstream leaders to mobilize initiatives, resolve cross-functional blockers, measure progress and performance, and redirect execution when outcomes move off course.
• Create recurring feedback loops, including shared metrics reviews and strategy check-ins, to identify misalignment early and improve execution.
• Communicate the strategy across the organization in ways that build understanding of Trulioo’s direction, strategic choices, and highest-priority activities.

MAPS and Capital Allocation Governance

• Lead MAPS,Trulioo’s quarterly Market Aligned Product Strategy program,to connect corporate strategy and market intelligence with product strategy, investment decisions, and roadmaps.
• Bring together Product, Engineering, Strategy, Risk and Reg, Sales, Marketing, and GTM leaders to evaluate emerging customer needs and market opportunities.
• Guide structured decisions on whether Trulioo should build, buy, partner, watch, or pass in response to identified opportunities.
• Oversee the development of MAPS insight packages covering regulatory change, voice of the customer, competitive moves, market potential, cost of missed opportunity, industry trends, and product performance.
• In coordination with the Office of the CFO, develop and operate a disciplined capital allocation governance program that connects strategic priorities with investment decisions.
• Build decision frameworks that clarify opportunity, strategic fit, expected value, investment requirements, trade-offs, risks, and measures of success.
• Produce a forward-looking point of view on capital allocation priorities informed by Trulioo’s competitive position, portfolio performance, and emerging growth opportunities.

Corporate Development and M&A

• Support the development of Trulioo’s Build, Buy, and Partner strategy by identifying capability gaps and evaluating inorganic paths to accelerate the strategic blueprint.
• Support market mapping, opportunity screening, target identification, strategic fit assessments, and ongoing target monitoring.
• Coordinate cross-functional due diligence, including workstream planning, information synthesis, issue escalation, decision support, and executive reporting.
• Contribute to due diligence activities and deal-structure considerations in partnership with Finance, Legal, Product, Technology, Risk, and external advisors.
• Develop scalable models, AI agents, and analytical tools that strengthen opportunity screening, target intelligence, diligence, and transaction decision-making.
• Capture relevant integration considerations during diligence and translate findings into clear implications for value creation, execution complexity, and transaction risk.

Market Insights and Strategic Intelligence

• Design and operate Trulioo’s enterprise market insights program as a continuously running intelligence engine for strategy, product development, investment, and commercialization.
• Produce forward-looking insights, including market landscapes, competitive positioning, opportunity sizing, thematic investment perspectives, regulatory outlooks, and voice-of-the-customer analysis.
• Build repeatable methods for gathering, validating, synthesizing, and distributing intelligence across the organization.
• Translate complex signals into clear strategic implications, executive-level reporting, and actionable recommendations.
• Deliver relevant insights to executives, Product, Engineering, Risk and Regulatory, Marketing, Sales, and GTM teams through recurring briefings, dashboards, decision forums, and targeted analyses.
• Develop measures that demonstrate how market intelligence improves strategic decisions, product prioritization, capital allocation, and commercial outcomes.

Requirements

• 15+ years of experience across corporate strategy, corporate development, strategic finance, management consulting, market intelligence, transformation, or related leadership roles.
• Significant experience in one or more relevant sectors, including payments, financial services, banking, marketplaces, SaaS, fintech, identity, fraud, or RegTech.
• A degree in economics, business, finance, strategy, or a related discipline, or equivalent practical experience.
• A builder mindset and strong experience working and deploying AI tools and models to improve functional processes, drive automation, rethink problem solving, and transform traditional ways of working.
• Demonstrated experience developing corporate or product strategies and translating them into enterprise priorities, functional roadmaps, investment decisions, and measurable outcomes.
• Experience operating in complex, global, and highly cross-functional organizations.
• Experience leading large-scale strategic or transformation programs involving multiple executives, functions, and dependencies.
• Meaningful experience supporting acquisitions, including opportunity assessment, target screening, due diligence, transaction analysis, and integration planning.
• Advanced analytical and scenario-planning capabilities, with the ability to work through ambiguity and make clear recommendations from incomplete or conflicting information.
• Exceptional executive communication skills and experience preparing materials for executive leadership, Boards, and external advisors.
• The judgment and executive presence to influence senior leaders, challenge assumptions, facilitate difficult trade-offs, and drive decisions.

Job Data by YubHub.

Job Description:

The ideal candidate brings extensive expertise in GDPR, U.S. state privacy laws, and Canadian privacy laws, with experience in emerging areas including biometrics, AI, age verification, data retention, data classification, and emerging identity technologies.

Responsibilities:

• Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.
• Monitor global privacy developments and translate implications into practical guidance for products, operations, market expansion, and customer commitments.

Requirements:

• 15+ years of experience in privacy, data protection, technology law, regulatory advisory, or related legal and risk leadership roles.
• Extensive expertise in GDPR, European data protection expectations, U.S. state privacy laws, and Canadian privacy laws.
• Demonstrated ability to serve as a senior privacy leader or Data Protection Officer in a complex, global technology environment.
• Experience advising Product, Engineering, Security, Legal, and go-to-market teams on privacy by design, data protection risk, product launches, and customer-facing commitments.

What We Offer:

• Comprehensive benefits package, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend.
• Flexible hybrid working environment with weekly lunches, quality coffee, and regular social events.
• Wellness programs, including access to wellness workshops and events, and a complimentary Headspace subscription.
• Employee resource groups providing an inclusive space, support, and community for employees of diverse backgrounds and allies.

Job Data by YubHub.

Estimate Base Salary $175K – $225K • Offers Equity • $175K – $225K Bonus

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Position Summary:

Reporting to the VP, Sales (North America), the Director, Enterprise Sales is responsible for building and leading our Enterprise Account Executive team across North America. This leader will own the full revenue motion, from new-logo acquisition through expansion and growth within existing enterprise accounts, covering pipeline generation, deal management, forecasting, and close, while hiring, coaching, and scaling a high-performing AE team.

The ideal candidate has extensive B2B sales and sales management experience, ideally in a high-growth startup environment, selling complex products into large enterprises and growing those relationships over time. We strongly prefer candidates from a similar or adjacent industry - specifically identity verification, fraud, or risk management - with deep familiarity with Fintech, Payments, Banking, Marketplaces, Gig Economy, AI/Technology, and/or Gaming verticals.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimise how work is performed.

What You’ll Be Doing:

Team Leadership & Management

• Hire, develop, motivate, and mentor a team of Enterprise Account Executives, ramping new hires quickly to meet productivity goals across both new-logo and expansion targets
• Set clear goals and foster a culture of accountability, coaching, and high performance
• Coach AEs on deal strategy, opening and qualifying opportunities, account planning, and consultative/complex-deal selling techniques, including multi-threading and expanding within existing customers
• Build an inclusive, diverse team culture where AEs feel supported to take risks, learn from losses, and grow

Pipeline, Deal Management & Forecasting

• Own pipeline for both new-logo and expansion opportunities: coverage, velocity, and conversion across the team
• Drive rigorous deal management , actively engaging in strategy for key opportunities, unblocking stalled deals, and reviewing deal health regularly
• Drive expansion revenue through upsell, cross-sell, and new use cases within existing enterprise accounts, partnering with AEs to build account plans and identify whitespace
• Own accurate weekly/monthly/quarterly forecasting and reporting on new business and expansion revenue to the VP, Sales and leadership team
• Support sales conversion by directly engaging with prospects and existing customers on strategic or complex deals
• Champion the use of AI-powered sales tools (e.g., forecasting, deal intelligence, conversation intelligence, prospecting/enablement platforms) to improve pipeline accuracy, rep productivity, and deal execution

Strategy & Cross-Functional Partnership

• Build a strategic plan for the NA Enterprise segment covering new-logo acquisition and expansion, with clear KPIs, targets, and timelines
• Develop productive cross-functional partnerships with Marketing, Customer Success, and Product to support pipeline generation, deal execution, and account growth. Work closely with Customer Success on renewals, expansion plays, and customer health
• Think creatively to devise winning sales strategies and go-to-market plays for target verticals, including land-and-expand motions
• Help shape how AI is positioned within the sales narrative, including articulating the value of AI-driven identity, fraud, and risk solutions to prospects and existing customers

What You’ll Bring:

• 6+ years of experience in B2B sales management, with a track record of hiring, ramping, and scaling high-growth Enterprise sales teams that win new logos and grow existing accounts
• Experience driving expansion and net revenue retention in enterprise accounts, including account planning, upsell and cross-sell, and executive-level relationship building within existing customers
• Experience closing and expanding large, complex Enterprise deals, with a demonstrated ability to sell a complex product
• Strong command of pipeline management, deal management, and forecasting disciplines, across both new business and expansion revenue
• Proven ability to influence, develop, and empower team members to achieve objectives, and to build inclusive, diverse teams
• Excellent communication and presentation skills, with the ability to build relationships at all levels, including the C-suite
• Comfortable operating in an AI-forward sales environment: leveraging AI tools for forecasting, pipeline management, and productivity, and confidently articulating the value of AI-powered products to enterprise buyers and existing customers
• Prior exposure to Fintech, Payments, Banking, Marketplaces, Gig Economy, AI/Technology, and/or Gaming verticals strongly preferred; GRC or KYC/AML software experience a plus

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.
• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organisation.

Job Data by YubHub.

• Canada: CA$120K – CA$170K • Offers Bonus
• USA: $140K – $185K • Offers Bonus

Pay Transparency

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

Reporting to the Senior Manager, Enterprise Risk, the North America Regulatory Consultant will be responsible for serving as a subject matter expert on U.S. and Canadian regulatory frameworks impacting banks, fintechs, payments companies, lenders, crypto businesses, gaming platforms, marketplaces, and other regulated industries. This role involves providing deep expertise in Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Know Your Customer (KYC), Know Your Business (KYB), fraud, sanctions, beneficial ownership, and broader financial crimes compliance, while bridging regulatory expectations, compliance operations, and product development to ensure Trulioo continues to design and deliver industry-leading solutions.

This role is expected to thoughtfully leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This is a full-time, permanent position based out of our Vancouver or San Diego office on a hybrid model (3 days per week in-office). Candidates located outside a commutable distance of this office may be considered for a fully remote arrangement within Canada or the United States.

What You'll Be Doing:

• Serve as the subject matter expert on North American AML, BSA, KYC, KYB, sanctions, beneficial ownership, and related financial crimes regulations, maintaining deep knowledge of the strategies and activities of core enforcement agencies (CFTC, FFIEC, FinCEN, FINTRAC, OFAC, etc.). Monitor legislative, supervisory, and enforcement developments across federal and state agencies, determine their impact on Trulioo's products, customers, and operations, and support customer due diligence, audits, regulatory examinations, and strategic engagements.

• Partner with Product, Engineering, Data Science, and AI teams through discovery, design, development, and UAT to ensure Trulioo’s solutions align with regulatory expectations and operational best practices. Translate compliance workflows into product capabilities and provide regulatory guidance during commercialization and market expansion.

• Advise on onboarding, customer risk assessments, ongoing monitoring, transaction monitoring, investigations, SAR processes, enhanced due diligence, regulatory examinations, and compliance governance, identifying operational pain points and emerging trends and turning them into differentiated product capabilities.

• Produce routine regulatory briefings, market intelligence reports, and executive summaries, develop customer-facing content including whitepapers, blogs, webinars, and regulatory updates, and represent Trulioo at conferences, regulatory forums, customer events, and industry working groups.

• Support the continued development of Trulioo's Compliance Management System by building scalable governance processes and regulatory change management, partnering across Legal, Privacy, Risk, Information Security, and Product.

• Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.

• Develop and refine repeatable AI-assisted compliance workflows to improve turnaround time and quality, verifying outputs against primary sources and keeping confidential and customer data out of AI tools.

What You'll Bring:

• Bachelor's degree in law, finance, compliance, or a related field, or equivalent experience.

• 8-12+ years of experience in AML, financial crimes compliance, related regulated industries (Payments, Banking, Digital Assets), or compliance consulting.

• Excellent communication skills, with experience influencing executives, product teams, customers, and regulators.

• Strong regulatory research and analytical skills, with the ability to foster a culture of compliance while enabling innovation.

• Strong expertise in BSA, FinCEN, OFAC, CIP/CDD/EDD, KYC/KYB, beneficial ownership, and PEP and sanctions screening.

• Deep understanding of compliance operations within banks, fintechs, payments, crypto, lending, or marketplace businesses.

• Awareness and understanding of related regulations for other non-financial, highly regulated industries such as healthcare and gaming.

• Experience researching regulations and translating them into practical operational and product guidance.

• Experience supporting regulatory examinations or remediation initiatives.

• Demonstrated working AI fluency, with hands-on use of generative AI and machine-learning tools, models, and agents in repeatable research, analysis, or writing workflows, and a deep understanding of AI's limitations and best practices for responsible use.

Nice to Have:

• CAMS, CRCM, CFE, or similar certifications.

• Experience with a regulator, consulting firm, or RegTech company.

• Familiarity with CFPB, CFTC, FDIC, Federal Reserve, OCC, SEC, NCUA, or state banking regulators.

• Knowledge of digital identity, fraud prevention, AI governance, or privacy regulations.

• Experience speaking at industry conferences or publishing thought leadership.

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

• Recruiter Interview: 30 minutes

• Hiring Manager Interview: 45–60 minutes

• Panel Interview: 60 minutes

• Final Leadership Interview: 30–45 minutes

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on [LinkedIn](https://ca.linkedin.com/company/trulioo), or learn more about us at [www.trulioo.com](http://www.trulioo.com/)

Job Data by YubHub.

What You'll Be Doing:

• Build and lead Trulioo's global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo's designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.

Privacy Program Operations & Governance

• Mature Trulioo's privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms.
• Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use.
• Lead privacy incident readiness and response, including investigation support, breach assessment, regulatory notification analysis, remediation, and post-incident improvement.

Commercial Enablement, Product, & Engineering Advisor

• Partner with Product and Engineering to embed privacy by design into agile product development, architecture decisions, data flows, and release processes.
• Provide guidance on privacy risks tied to identity verification, fraud prevention, biometrics, document verification, data enrichment, AI, machine learning, and emerging identity technologies.
• Serve as a senior privacy advisor to Sales, Customer Success, Marketing, Solutions, and Legal in support of enterprise due diligence, RFPs, audits, and strategic customer engagements.

Team Leadership & Cross-Functional Influence

• Lead, coach, and develop a high-performing privacy team with strong judgment, business orientation, and operational discipline.
• Create clear decision-making frameworks that allow teams to move quickly while managing privacy and data protection risk effectively.
• Foster a culture of responsible innovation, practical risk management, and accountable data use across the organisation.

What You'll Bring:

• 15+ years of experience in privacy, data protection, technology law, regulatory advisory, or related legal and risk leadership roles.
• Extensive expertise in GDPR, European data protection expectations, U.S. state privacy laws, and Canadian privacy laws.
• Demonstrated ability to serve as a senior privacy leader or Data Protection Officer in a complex, global technology environment.
• Experience advising Product, Engineering, Security, Legal, and go-to-market teams on privacy by design, data protection risk, product launches, and customer-facing commitments.

Job Data by YubHub.

• Canada: CA$140K – CA$180K • Offers Bonus
• United States: $150K – $195K • Offers Bonus

Pay Transparency

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

The Chief of Staff at Trulioo is a critical leadership role that drives strategic alignment, operational execution, and organizational effectiveness at the highest levels of the company. Acting as a trusted advisor and right-hand to the CEO, you will ensure that executive priorities are translated into action, internal processes are optimized, and cross-functional collaboration is seamless.

You will work closely with the CEO and the executive team, serving as a thought partner, problem-solver, and operational lead across a wide array of strategic initiatives. This role requires exceptional judgment, discretion, communication, and project management capabilities. The ideal candidate brings a blend of strategic thinking, execution excellence, and operational rigor, paired with the humility and flexibility to operate both behind the scenes and in leadership settings.

A defining part of this role is AI fluency: you will be the executive team’s go-to person for identifying where AI tools can remove friction, accelerate decisions, and free up leadership time and you’ll model that adoption yourself before asking others to follow.

This is a full-time position available on either a permanent or fixed-term basis, with a preference for a permanent hire. Remote work may be considered for the right candidate.

What You’ll Be Doing:

• Set and sustain the operating rhythm. Own executive meetings, business reviews, board meetings, and offsites, including agendas, pre-reads, decisions, and follow-through. Ensure everyone leaves clear on what was decided and who owns it.

• Run the goal-setting system. Own the OKR process end-to-end, and give the CEO and leadership team an honest read on where the business actually stands.

• Prepare the CEO for high-stakes moments. Build board materials, executive presentations, and briefings for critical internal and external meetings.

• Lead what nobody owns. Find the gaps, lead the cross-functional initiatives that fill them, then hand them off cleanly. Expect two or three running at a time, including initiatives to identify, pilot, and roll out AI tools that streamline internal processes across teams.

• Extend the CEO's reach. Shape communications for town halls, company updates, and speaking engagements. Stand in for the CEO where appropriate, knowing what to decide and what to bring back.

• Be a candid thought partner. Help the CEO prioritize and pressure-test decisions.

• Champion AI adoption across the executive team. Act as the internal evangelist and coach for practical AI use, identifying high-value use cases, vetting new tools, running lightweight trainings, and helping executives build AI-augmented habits into their own workflows.

What You’ll Bring:

• 5+ years of experience in executive operations, management consulting, corporate strategy, project management, or business operations, preferably within a fast-paced tech or SaaS environment.

• Proven experience supporting C-level executives or founders in a Chief of Staff, Business Manager, or Strategic Advisor role.

• Strong strategic thinking and problem-solving capabilities, with the ability to connect the dots and drive clarity across complexity.

• Exceptional written and verbal communication skills, with the ability to craft high-impact executive communications.

• Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously under tight deadlines.

• High EQ and interpersonal intelligence - able to influence, mediate, and build trust across all levels of the organization.

• Absolute discretion and professionalism in handling sensitive and confidential information.

Job Data by YubHub.

• CA$100K – CA$130K

Pay Transparency

We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.

Please view the base salary range for this role below. The range listed is our expected compensation for the role. However, the pay offered may vary depending on a variety of factors including qualifications, job-related knowledge, skills, experience, and location.

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary

Trulioo verifies businesses and the people behind them at global scale. Our Business Verification (KYB) product is the system enterprises and high-growth companies trust to onboard merchants, meet regulatory needs, and stop bad actors before they enter the platform - across 195+ countries, with the data, document, and watchlist coverage to back it.

We're hiring a Product Manager to own the strategy and roadmap for a core area of KYB - setting direction, leading discovery, and shipping new product classes that change how fast and how confidently our customers can onboard a business anywhere in the world. You'll have a point of view on where KYB goes next, defend it with evidence, and change it when the evidence says otherwise. We need a strategic operator who can take new capabilities from concept to launch, adoption, and revenue-generating.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This will be a full-time, permanent position working out of the Vancouver office on a hybrid model (3 days per week in the office). However, this role can be done remotely for the right person.

What You'll Be Doing:

• Strategy and roadmap for key KYB capabilities - including the prioritization trade-offs, the bets we're making, and the work we're explicitly not doing

• Customer discovery to develop a deep understanding of enterprise and SMB onboarding, risk, and compliance workflows, translating customer problems into clear product narratives, business cases, and launch plans

• Market and competitive analysis to identify where KYB needs to lead, where parity is enough, and where new product classes should be invented

• Detailed technical requirements developed with Engineering and Data teams, including APIs, platform workflows, data needs, edge cases, acceptance criteria, and trade-offs that unblock execution and support global scale

• New product launches end-to-end - partnering with Product Marketing, Sales, Customer Success, Solutions Engineering, and Support to land new capabilities with enterprise and SMB customers

• Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction

What You'll Bring:

• 5+ years in product management, with a track record of shipping work that moved measurable business or customer outcomes

• Technical fluency - comfortable specifying API behavior, reasoning about platform and data architecture trade-offs, and engaging with engineers as a peer on scope, edge cases, and build-vs-buy decisions

• Analytical rigor - defining the right metrics, instrumenting learning loops, and using data to drive prioritization decisions

• Customer discovery - regularly talking to customers and internal teams, synthesizing qualitative and quantitative signals, and separating urgent asks from durable product opportunities

• Go-to-market experience taking new products from concept through launch with sales, marketing, and CS - ideally including enterprise selling motions

• Stakeholder management and influence without authority across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance, including driving durable alignment on difficult trade-offs

• AI fluency as a default - you use modern AI tools to accelerate research, drafting, prototyping, and engineering communication

• Clear written communication - your strategy docs and PRDs should require minimal interpretation

Nice to Have:

• Background in KYB/KYC/AML, merchant onboarding, identity verification, risk, RegTech, financial services, payments, or e-commerce platforms

• Experience shipping AI-powered features, including evaluation methodology and reasoning about non-deterministic outputs

• Experience with global product surfaces - multi-jurisdiction compliance, localization, or international data sourcing

Interview Process:

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

• Recruiter Interview: 30 minutes

• Hiring Manager Interview: 45 minutes

• Panel Interview: 60 minutes

• Final Leadership Interview: 30 minutes

Why Trulioo:

KYB sits at the center of how the global economy onboards trust. The work compounds: every new jurisdiction, data source, and signal we add changes what's possible for our customers. You'll own a meaningful surface of that, with the autonomy to set direction and the team to actually ship it.

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on [LinkedIn](https://ca.linkedin.com/company/trulioo), or learn more about us at [www.trulioo.com](http://www.trulioo.com/)

Job Data by YubHub.