The role involves providing administrative and call centre support for the Confederation services, including receiving and processing referrals, utilizing EMIS to enter records and create clinics, and supporting clinicians and managers who deliver the services.

Key responsibilities:

• Provide administration support for a range of Confederation services
• Work as receptionist to meet and greet all patients arriving on site
• Undertake administrative duties such as photocopying, faxing, and mail-out distributions
• Participate in the induction and training of new members of staff and contribute to the Confederation's development
• Act as an ambassador for the Confederation
• Sort and prioritize all incoming mail and email
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner
• Cover the Patient Services telephone line, using initiative when dealing with phone calls and messages, and ensuring any messages are passed onto the appropriate person
• Book and maintain the patient appointment system (EMIS)
• Ensure maximum appointment utilization by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages
• Assist Practices hosting Confederation Services
• Liaise with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents
• Undertake diary management duties, including arranging and changing appointments, prioritizing these as appropriate
• Input, monitor, and check data required for finite and ongoing projects within the teams
• Work with all team members in the collection of information for performance reporting on relevant team projects
• Obtain and analyze patient feedback where appropriate
• Act as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders, and passing on relevant information to appropriate team members sensitively and autonomously
• Maintain effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation
• Provide guidance and advice on relevant policies and procedures
• Carry out other appropriate delegated duties as required
• Work closely with other Confederation colleagues

The Confederation, Hillingdon CIC is a not-for-profit community interest company that works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London.

The salary for this role is negotiable, depending on experience.

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The role will operate on a flexible and hybrid working basis, with a combination of home working, office working and visits to GP practices and neighbourhood locations.

Main duties of the job

The Associate Digital Transformation Manager will support the development and delivery of digital transformation initiatives across The Confederation Hillingdon CIC, its member practices, Primary Care Networks (PCNs) and neighbourhood teams.

Digital Strategy and Transformation

• Work alongside the Head of Infrastructure and the Hillingdon Transformation and Service Operations Team to support the development, delivery and ongoing review of a clear digital transformation plan for Hillingdon.
• Help translate agreed strategic priorities into practical project plans, deployment schedules, training requirements and measurable outcomes.
• Support the identification of opportunities to improve service delivery through digital innovation, automation, improved workflows and better use of existing technology.

Neighbourhood and Practice Digital Support

• Provide practical digital support to GP practices, PCNs and neighbourhood teams to help implement and adopt new digital systems and ways of working.
• Work with neighbourhood leads and operational teams to understand local requirements, digital capability and areas where additional support is needed.

Blinx PACO Platform Deployment and Development

• Support the ongoing rollout and implementation of Blinx PACO across Hillingdon practices, PCNs and neighbourhood services.
• Act as an operational point of contact for practices and teams using Blinx PACO, providing guidance and support with day-to-day platform use.

Digital Projects, Implementation and Service Development

• Support the delivery of digital projects across the Confederation and its member practices, ensuring implementation activity is coordinated and aligned with operational requirements.
• Assist with project planning, including implementation schedules, stakeholder engagement, training requirements, testing and deployment readiness.

Training, Education and Change Management

• Develop and deliver practical digital training and education for staff across Hillingdon practices, PCNs and neighbourhood teams.
• Coordinate training sessions, workshops, demonstrations and roadshows to support the introduction of new systems and technologies.

Governance, Reporting and Continuous Improvement

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The successful candidate will support the smooth running of GP clinics by performing routine administration and clinical tasks, freeing up the GP's time to focus on patients. Key responsibilities include:

• Sorting and prioritizing clinical post for the GP
• Extracting information from clinical letters for coding and adding to patient notes
• Arranging appointments, referrals, tests, and follow-up appointments
• Preparing patients for GP appointments, taking brief histories and basic readings
• Performing tasks such as dipping urine, taking blood pressure, ECGs, and phlebotomy

The role requires a GP Assistant Certificate qualification or willingness to work towards one. The post holder will participate in annual performance reviews, take responsibility for their development, and demonstrate skills to others.

The Confederation, Hillingdon CIC is a not-for-profit community interest company that aims to deliver excellent primary care services. Their values include working together to make a difference for patients, caring enough to go the extra mile, and supporting and trusting each other.

The salary for this role is £26,000 to £36,000 per year, dependent on experience.

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Job Responsibilities:

• Deal with a wide range of patient health needs across the local area.
• Travel between sites within the borough of Hillingdon as required.
• Perform various duties including:
• Cervical smear tests
• Post-operative dressings
• HRT reviews
• Pill Checks
• Immunisations
• BP checks
• Asthma checks
• Diabetic reviews
• Spirometry (if trained)
• Assess health needs of patients with chronic conditions.
• Screen patients for disease risk factors and early signs of illness.
• Contribute to QOF and PCN requirements.
• Develop care plans for patients.
• Admit and discharge patients to/from caseload.
• Record clear consultation notes.
• Collect data for audit purposes.

Requirements:

• Eligible to work in UK.
• NMC registration.
• Experience of working within the NHS.
• Well-developed IT skills.
• Good time management and organisational skills.
• Ability to use initiative and judgement.
• Interest in quality improvement work.
• Certificates for Practice Nurse Training and cervical Smears Training.

Benefits:

• Opportunity to work in a dynamic team.
• Access to outstanding training hub.
• Flexible working.

Location:

• The Pembroke Centre, 90 Pembroke Road, Ruislip, HA4 8NX
• Link 1A Civic Centre, High Street, Uxbridge, UB8 1UW

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The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Responsibilities:

• In accordance with the service timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone/video consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the practice or external organisations.
• Assessing the health needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• Contributing to QOF requirements and recording data appropriately.
• Contributing to service requirements and recording data appropriately.
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health-related illnesses.
• Screening patients for health education.
• Admitting and discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and contributing to the practice audit programme as required.
• Compiling and issuing computer-generated acute and repeat prescriptions using ESP (avoiding physical or hand-written prescriptions whenever possible).
• Prescribing in accordance with the accepted prescribing formulary (or generically) whenever this is clinically appropriate.
• Take responsibility for some aspects of the clinical work within the team, for example coordinating aspects of governance, QOF, enhanced services, CPD and keeping clinical protocols up to date.
• In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care, as set by Royal College of General Practitioners, General Medical council, all other Royal colleges and councils applicable to the staff within the practice, Department of Health, Clinical Commissioning Groups and all other regulatory and standard setting organisations.

Person Specification:

• Experience of working within the NHS, with general public & team working
• Well developed IT skills and an enthusiasm for new applications and software
• Good time management and highly organised
• Ability to use initiative, judgement, resourcefulness, common sense and local knowledge
• Interest in quality improvement work
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Produce timely and informative reports
• Gain acceptance for Recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision

Qualifications:

• Eligible to work in UK
• Able to carry out duties with or without premises adaptation
• GMC registration
• Other postgraduate qualifications (Minor Surgery, Education, Family planning etc)

Other:

• Self-Motivation
• Adaptable
• Full Driving Licence
• Immunisation status - Hep B / MMR

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