The Data Insights and Analytics Senior Analyst brings thought leadership, strong business partnership and advanced analytics capability to enable strategic outcomes, integrated performance visibility and actionable decision support across Operations and Infrastructure.

Responsibilities

• Lead the delivery of enterprise reporting, scorecards and analytics solutions that provide integrated visibility of operational performance, asset health, risk, compliance, financial and investment outcomes across O&I.
• Partner with senior stakeholders, project teams and delivery partners to define problems, prioritise outcomes and deliver insight solutions through Agile methodology.
• Represent O&I data and reporting requirements in forums with internal teams, service operations and delivery partners to align solutions with business priorities and customer outcomes.
• Assess and articulate the business, customer, risk and investment impacts of data management changes, strategic initiatives and reporting improvements.
• Lead delivery of structured data ingestion, integration and automation into strategic data platforms to improve traceability, reduce manual intervention and strengthen the integrity of critical operational data.
• Define and track enterprise metrics from trusted data sources to strengthen governance and enable visibility of strategic and operational business performance.
• Design the strategic architecture for master datasets, baseline dataflows and reusable framework components, creating consistent foundations that reduce duplication and scale enterprise workflows.
• Build the foundational datasets required for transformation and automation initiatives, supporting the delivery, validation and tracking of business outcomes.
• Design, develop, automate and optimise analytical solutions, including data models, pipelines and reporting components into reusable assets to improve efficiency, data quality and self-service capability.
• Establish and apply data governance, ownership, stewardship and assurance standards so critical data assets are controlled, trusted, reusable and aligned to enterprise quality standards.
• Generate actionable insights by identifying trends, risks, opportunities and performance drivers, and translating analysis into concise recommendations for senior leaders and operational teams.
• Drive continuous improvement, transformation and efficiency across reporting and analytics processes, including uplift of self-service capability across the organisation.
• Contribute to building a strong team dynamic so working together is fun and everyone thrives.

Requirements

• 10+ years’ experience across data and analytics, business intelligence, strategic reporting, data architecture and governance, business analysis and transformation within complex enterprise environments.
• Leadership and influence
• Stakeholder management
• Strategic business, commercial and operational acumen
• Business analysis, outcome prioritisation and value realisation
• Critical thinking & problem solving
• Data, reporting, KPI and governance
• Transformation, continuous improvement and change enablement
• Collaboration & teamwork
• Enterprise reporting, dashboards, scorecards and insight generation
• Advanced analytics including descriptive, predictive and prescriptive techniques
• Data architecture, modelling, semantic layers, dataflows, pipelines and ETL
• System integration, structured data ingestion, automation
• Data quality, controls and assurance
• Modern data platforms and tools including Power BI, Power Query, SQL, Power Platform, Microsoft Fabric and Python
• Generative AI, agentic AI and AI-enabled automation
• Agile methodology and delivery tools including Jira, Confluence

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The successful candidate will lead and manage a team who provide specialist analysis, design, development, and deployment in specific technology domains and systems and understand technology dependencies to deliver products and infrastructure to defined service level standards.

Key responsibilities include:

• Leading a portfolio of field systems, workforce, and operational technology initiatives from concept through to value realisation
• Driving investment governance, portfolio prioritisation, and executive decision-making
• Partnering with operational leaders to align technology investments with business priorities and customer outcomes
• Providing visibility of portfolio performance, risks, dependencies, resources, and benefits
• Leading multidisciplinary teams across project delivery, business analysis, architecture, change, and PMO functions
• Building a culture of accountability, collaboration, and delivery excellence

The ideal candidate will have:

• Extensive leadership experience across technology portfolio management, enterprise PMO, program delivery, or strategic execution
• A proven ability to lead multiple complex technology initiatives simultaneously while driving successful outcomes
• Strong people leadership experience across delivery, business analysis, PMO, or governance functions
• Commercial and financial acumen, including investment planning, forecasting, business cases, and benefits realisation
• Exceptional stakeholder management skills with the ability to influence senior leaders and navigate complexity with confidence
• Experience working across portfolio, program, agile, product, and service transition environments

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You'll work in one of our stores across various locations, including Southland, Chadstone, Malvern, Waverley Gardens, Dandenong, and Parkmore.

Your responsibilities will include:

• Delivering exceptional customer experiences
• Being the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieving and exceeding sales targets and KPIs
• Collaborating with your team to create a welcoming environment

We offer a range of benefits, including:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs with LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs

We're looking for someone with great communication skills, a solution-oriented approach, sales drive, passion for learning, resilience, and positivity.

If you're enthusiastic and willing to learn, we encourage you to apply!

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You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
• Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel by using your consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate and contribute by working closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave.
• Recognition and rewards: benefit from performance rewards and a range of recognition programs.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required.

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The focus of the role is to provide financial integrity, statutory and management reporting, governance, business partnering, liquidity and asset stewardship across Telstra's Philippine entities.

Key responsibilities include:

• Financial Control, Accounting and Audit: own the integrity of the books and records for Telstra's Philippine entities, ensure compliance with Philippine Financial Reporting Standards, Telstra policies and IFRS group-reporting requirements
• Financial Reporting and Business Partnering: provide clear financial reporting, commercial insight and advice to the Philippines Leadership Team, entity Boards and International Finance leadership
• People and Finance Leadership: lead, coach and develop the Philippines Financial Control team
• Board, Governance and Regulatory Compliance: support Philippine entity Boards through high-quality finance papers, advice and timely follow-through of decisions

The ideal candidate will be an accomplished finance leader with strong financial-control expertise, commercial judgement, strategic thinking and the ability to influence senior stakeholders.

Requirements include:

• Chartered Accountant, Certified Public Accountant or equivalent professional qualification
• More than 15 years of progressive finance experience, including substantial leadership responsibility within a complex multinational environment
• Demonstrated experience leading, coaching and developing finance teams and providing leadership across a broader finance community

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You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• Plus 12% superannuation
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• Plus 12% superannuation.
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
• Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel by using your consultative selling skills to meet and exceed sales targets and KPIs.

Collaborate and Contribute:

• Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $34.36 per hour
• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program.
• Flexibility: flexible working hours and a supportive approach to parental leave.
• Recognition and rewards: benefit from performance rewards and a range of recognition programs.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required.

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
• Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel by using your consultative selling skills to meet and exceed sales targets and KPIs.

Collaborate and Contribute:

Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $33.33 per hour
• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program.
• Flexibility: flexible working hours and a supportive approach to parental leave.
• Recognition and rewards: benefit from performance rewards and a range of recognition programs.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required.

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Telstra is Australia's leading telecommunications and technology company with a footprint in over 20 countries. In India, we're building a platform for innovative delivery and engagement that will strengthen our position as an industry leader.

Responsibilities

• Provide all types of customer support (sales, faults, simplex complaints, and service) across all retail customers and channels.
• Accurately and efficiently process customer requests and inquiries in alignment with guidance tools, scripts, service standards, and targets.
• Resolve customer issues by assisting customers to understand, use, and troubleshoot issues relating to our products and services.
• Resolve routine to complex customer enquiries involving billing, account management, sales/modify/move orders, simple fault management, and complaints follow-up.
• Use your knowledge of Telstra processes to effectively hand over customer enquiries/issues to the appropriate area when necessary.
• Assess needs and promote and sell Telstra products/services as part of recommending alternative products or services to resolve an issue or in alignment with agreed cross-selling and upselling processes and targets.
• Meet prescribed customer service and messaging standards and performance objectives by following documented processes.
• Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.

What We Offer

• Performance-related pay
• Access to thousands of learning programs
• Global presence across 22 countries; opportunities to work where we do business
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Employees are entitled to 12 paid holidays per calendar year
• Eligible employees are entitled to 12 days of paid sick/casual leave per calendar year
• Receive insurance benefits such as medical, accidental, and life insurances

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Rarely does an opportunity come along in Tamworth that offers the career pathways, development and benefits of a global technology leader while allowing you to stay connected to the community and lifestyle you love.

At Telstra Business Technology Centre Northern NSW, you'll work alongside ambitious, supportive people, help local businesses succeed, and build a career that can grow as far as you want it to.

This isn't just another sales role. It's an opportunity to join an iconic Australian brand, make a genuine impact on local businesses and build a career you'll be proud of.

About the opportunity

As an Account Manager, you’ll work directly with small and medium businesses across Northern NSW.

You’ll take the time to understand what matters to each customer, build trusted relationships and connect them with technology solutions that help solve real business challenges, improve productivity and support future growth.

Every day will be different. One conversation might focus on improving connectivity across multiple sites. The next could explore collaboration, mobility, cybersecurity, cloud or other technology solutions that support the way a business operates.

You’ll be supported to become a genuine trusted adviser, not simply someone who completes a transaction.

What you’ll do

• Build and maintain strong relationships with local business customers
• Understand each customer’s business, goals and technology needs
• Manage and grow a portfolio through proactive customer engagement
• Identify opportunities that deliver genuine value and better business outcomes
• Connect customers with the right technology solutions and specialist support
• Develop new relationships through warm and cold calling
• Maintain consistent communication, follow-up and customer care
• Contribute positively to team performance, culture and business growth

Why this opportunity is different

For many people in regional communities, growing a career can mean having to move away from family, friends and the lifestyle they love.

This role offers the chance to build an exciting career right here in Tamworth, while working alongside a team that celebrates success, shares ideas, learns together and genuinely wants to see each other grow.

Your contribution will be visible. You’ll see the impact of your work through:

• Local businesses becoming more connected, productive and successful
• Customer relationships that strengthen over time
• Opportunities you create and develop
• The growth of our Northern NSW based businesses
• The difference you make within our team and community

What we offer

This is more than a job. It's an opportunity to build a long-term career with one of Australia's most recognised and trusted brands while enjoying the lifestyle and community that comes with living in regional NSW.

We're committed to helping our people thrive both professionally and personally, with benefits that support every stage of life, including:

• Performance-related pay and reward opportunities
• A genuine work-life balance with a 37-hour working week and a full one-hour lunch break each day
• Access to extensive learning, development and career opportunities across the Telstra network
• Ongoing coaching, mentoring and support to help you grow your career
• Industry-leading parental leave benefits to support your family when it matters most
• Health and wellbeing support through Telstra's MyWellbeing program
• Additional Telstra leave days and purchased annual leave options
• Discounts on eligible Telstra products and services
• A supplied laptop
• Exposure to emerging technologies including AI, cloud, cybersecurity and digital transformation solutions
• Most importantly, a collaborative team that works hard, celebrates the wins and genuinely enjoys having fun along the way

About you

You’re ambitious, curious and ready to take ownership of your career. You enjoy working with people, build trust naturally and are motivated by helping customers achieve better outcomes.

You’ll ideally bring:

• Experience in account management, telecommunications, ICT, business sales, retail sales or customer-facing roles
• A genuine understanding of small and medium business customers
• Confidence engaging with existing and prospective customers
• Experience with proactive calling, relationship building and follow-up
• Strong communication, organisation and problem-solving skills
• A willingness to learn, be coached and continue developing
• A positive attitude and a desire to contribute to a high-performing team

What success looks like

Success in this role is about delivering strong commercial results by putting customers first. It means building customer loyalty, creating trusted long-term relationships, identifying valuable opportunities and contributing positively to the continued growth of our customers, our team and our business.

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and Contribute:

• Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Part Time Details:

• Hourly rate: $33.33 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.

Benefits:

• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual fixed remuneration: $73,550 per year (*junior rates apply for those under 20 years of age)
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays
• 12% superannuation included
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Multiple Part-time and Full-time Roles Available

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company,we're where passion meets purpose.

As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations.

You won't just be a friendly face in-store,you'll be the trusted expert who helps customers find tech solutions that enhance their lives.

This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• Plus 12% superannuation.
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave,do it your way!
• Recognition & rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required,bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual fixed remuneration: $73,550 per year (*junior rates apply for those under 20 years of age)
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays
• 12% superannuation included
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra extra day off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
• Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel by using your consultative selling skills to meet and exceed sales targets and KPIs.

Collaborate and Contribute:

• Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Benefits:

• Full-time annual fixed remuneration: $71,330 per year (*Junior rates apply for those under 20 years of age.)
• Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• 12% superannuation included
• Generous discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave.
• Recognition and rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?:

• Great communication skills: You're a natural at connecting with people and making their day better.
• Solution-oriented approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: You're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: You have a can-do attitude, even when things get busy.
• Customer-facing experience: Previous experience is a plus but not required.

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The role focuses on identifying opportunities to increase BOT containment, serviceable containment, self-service adoption, and customer engagement by analysing customer behaviour, uncovering friction points, and providing actionable recommendations.

About the Role

Are you passionate about using data, customer insights, and digital performance metrics to drive meaningful business outcomes? We're looking for a Digital Success Analyst to help optimise customer experiences, improve digital channel performance, and support Telstra's digital transformation journey.

Responsibilities

• Analyse digital performance, customer journeys, and business data to uncover insights and improvement opportunities.
• Develop and maintain KPI frameworks, dashboards, and reporting that drive informed decision-making.
• Identify and address customer pain points, self-service failures, and drivers of assisted contacts through data-led analysis.
• Partner with cross-functional teams to improve customer experience, digital engagement, containment outcomes, and operational efficiency.
• Influence stakeholders with actionable recommendations backed by data and customer insights.
• Monitor performance against OKRs and key business metrics, ensuring initiatives deliver measurable outcomes.
• Support the optimisation of digital and self-service experiences through continuous improvement initiatives.

Requirements

• Experience in digital analytics, business performance, customer insights, or digital optimisation roles.
• Experience with analytics and reporting tools such as Power BI, Tableau, SQL, Excel, Adobe Analytics, Google Analytics, or similar.
• Experience analysing and optimising customer journeys and digital experiences.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable business recommendations.
• Experience developing performance reporting, KPI frameworks, and dashboard solutions.
• Ability to analyse customer journeys, identify root causes, and drive improvement initiatives.
• Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
• Experience working in Agile environments is highly regarded.
• Hands-on experience working with Microsoft SQL Server, Azure Data Factory, AWS Redshift, and cloud-based data platforms to support analytics and reporting solutions is essential.
• Preferably with experience developing and maintaining ETL/ELT pipelines using Azure Data Factory and integrating data from multiple enterprise systems and sources.

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You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $34.36 per hour
• Plus 12% superannuation
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave,do it your way!
• Recognition & rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?:

• Great communication skills: you’re a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you’re eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required,bring your enthusiasm and we’ll teach you the rest!

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You use your deep technical expertise to ensure solutions deliver a great customer experience.

Core to enabling wholistic solutions to be designed, implemented, and maintained, is your continuous learning mindset, focus on collaborative teamwork and broad technical capability.

Job Description

Lead End-to-End Solution Design

• Define solution components, patterns and technology strategies.
• Ensure solutions align with enterprise architecture principles, security requirements and technology roadmaps.
• Guide delivery teams through architecture decisions and implementation.

Drive Autonomous Network and Cloud Capabilities

• Design architectures that enable automation, orchestration and closed-loop operations.
• Support the development of trusted knowledge models that underpin autonomous operations.
• Translate business intent, policies and operational requirements into machine-consumable solutions.
• Enable AI-driven decision-making using contextual and operational knowledge.

Knowledge and Service Modelling

• Define service models, semantic relationships and capability mappings across complex technology ecosystems.
• Support development of knowledge graphs, service awareness and dependency mapping capabilities.
• Ensure consistent modelling across products, services, infrastructure and operational domains.

Stakeholder Leadership

• Partner with Product Owners, Engineering Leads and Enterprise Architects to shape future-state architecture.
• Translate business strategy into technology outcomes.
• Influence senior stakeholders on architecture direction, priorities and investment decisions.
• Facilitate architecture reviews, design governance and decision-making forums.

Solution Governance and Continuous Improvement

• Maintain architectural integrity throughout the delivery lifecycle.
• Identify opportunities for reuse, simplification and standardisation.
• Drive adoption of best practices, reference architectures and engineering standards.
• Support technology modernisation and digital transformation initiatives.

What We're Looking For

Essential Experience

• Extensive experience in Solution Architecture, Enterprise Architecture or Technical Design leadership roles.
• Expertise in the Knowledge Plane - designing architectures that transform data and unstructured information into trusted, contextualised and reusable knowledge suitable for machine reasoning.
• Apply semantic modelling, ontology, taxonomy and knowledge representation techniques to enable machine-consumable knowledge assets.
• Design approaches for transforming data, information and expertise into formalised knowledge structures.
• Define patterns for knowledge sharing and interoperability across organisational and technology boundaries.
• Support the adoption of knowledge graph, semantic and reasoning technologies.
• Proven experience designing large-scale, high-reliability real-time technology solutions across cloud, network or telecommunications environments.
• Deep understanding of systems integration, APIs, service-oriented and event-driven architectures.
• Experience balancing commercial outcomes, delivery timelines, resilience, security and operational requirements.
• Strong stakeholder engagement and influencing skills across technical and executive audiences.

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You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• Plus 12% superannuation.
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual fixed remuneration: $73,550 per year (*junior rates apply for those under 20 years of age)
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays
• 12% superannuation included
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

Start your career with Telstra Looking for a hands-on career where no two days are quite the same? Telstra is looking for motivated and technically minded people to join our 2-year Telecommunications Technician Traineeship.

As a trainee, you'll learn from experienced Telstra technicians while developing the practical skills and technical knowledge needed to build, operate and maintain telecommunications equipment and infrastructure across our network.

You'll combine structured training with real-world experience, giving you the opportunity to learn on the job while working towards nationally recognised telecommunications qualifications.

We’re looking for someone who is available to commence in February 2027.

Locations

• NSW - Sydney
• QLD – Brisbane & Townsville
• SA – Adelaide
• VIC - Melbourne
• WA - Perth
• TAS – Launceston

What you'll be doing Throughout the traineeship, you'll gain hands-on experience across telecommunications technologies and network environments. Depending on your location and team, this may include:

• Constructing, operating and maintaining telecommunications equipment and infrastructure
• Supporting installation, maintenance, testing and fault-finding activities
• Working alongside experienced Telstra technicians and mentors in the field
• Developing your understanding of telecommunications networks and equipment
• Gaining exposure to technologies such as Transmission, Data & IP, Core, Radio and Mobiles
• Building your technical capability progressively throughout the two-year program

What we're looking for You don't need to be a telecommunications expert. We're looking for people who are keen to learn and interested in building a long-term career in the industry.

• A genuine interest in telecommunications and technology
• A hands-on and technically minded approach
• A positive attitude and willingness to learn
• A strong commitment to safety
• The ability to work effectively as part of a team
• Professional and respectful communication skills
• A current driver licence is required
• The ability to meet the inherent requirements of the role, including completing relevant pre-employment checks

What you'll get

• Full-time fixed-term employment with Telstra
• Nationally Recognised Qualification - Certificate III/IV in Telecommunications
• Structured on-the-job learning and practical field experience
• Support and mentoring from experienced telecommunications professionals
• Exposure to different telecommunications technologies and areas of Telstra’s network
• PPE, tools and equipment required to undertake your role
• The opportunity to build the skills and experience required for a career in telecommunications

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Telstra is currently seeking a Network Facility Manager to join our Facility Operations team. In this unique position, you will have the opportunity to oversee facility management activities while actively participating in hands-on, day-to-day building operations, including first-in response fault resolution.

Responsibilities

• Management and operation of complex facility asset systems supporting telecommunications network equipment at Telstra’s critical network facilities.
• Oversite and/or participation in the maintenance of engineering systems including:
• Standby Generators
• Electrical Distribution Systems – including DC power systems, UPS and STS
• HVAC – including chilled water systems.
• Fire protection systems
• Plumbing and other ancillary services
• Risk assessment of work plans to ensure the protection of site integrity.
• Initial assessment of site issues and if required, secondary response management and prioritisation.
• Act as the principal site-based contact to building stakeholders and external authorities.
• Audit and inspection of facility assets.
• Assess and oversee site-related Change Management activity.

Requirements

• Trade qualification in Electrical, HVAC/R, or related field.
• Experience with critical facilities, building services, or industrial environments.
• Knowledge of electrical, HVAC, power, or facility systems.
• Strong safety, risk assessment, and compliance focus.
• Excellent communication and stakeholder management skills.
• Proactive, organised, and keen to learn new technologies.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

XML job scraping automation by YubHub

Telstra is currently seeking a Network Facility Manager to join our Facility Operations team. In this unique position, you will have the opportunity to oversee facility management activities while actively participating in hands-on, day-to-day building operations, including first-in response fault resolution. You will manage asset maintenance and performance to ensure site resilience, achieved through optimal asset performance.

Responsibilities

• Management and operation of complex facility asset systems supporting telecommunications network equipment at Telstra’s critical network facilities.
• Oversite and/or participation in the maintenance of engineering systems including:
• Standby Generators
• Electrical Distribution Systems – including DC power systems, UPS and STS
• HVAC – including chilled water systems.
• Fire protection systems
• Plumbing and other ancillary services
• Risk assessment of work plans to ensure the protection of site integrity.
• Initial assessment of site issues and if required, secondary response management and prioritisation.
• Act as the principal site-based contact to building stakeholders and external authorities.
• Audit and inspection of facility assets.
• Assess and oversee site-related Change Management activity.

Requirements

• Trade qualification in Electrical, HVAC/R, or related field.
• Experience with critical facilities, building services, or industrial environments.
• Knowledge of electrical, HVAC, power, or facility systems.
• Strong safety, risk assessment, and compliance focus.
• Excellent communication and stakeholder management skills.
• Proactive, organised, and keen to learn new technologies.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

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Join Telstra’s Identity and Access Governance team and help strengthen how our people, partners and systems access critical services.

In this senior engineering role, you’ll lead the design, development and integration of SailPoint IdentityIQ solutions across a complex enterprise environment, with a strong focus on automation, security uplift and practical delivery.

Responsibilities:

• Lead SailPoint IdentityIQ integrations with Telstra internal systems, developing and enhancing patterns of integrations with various target systems for rapid onboarding using out of the box capabilities
• Guide Identity Engineers across analysis, design, build, deployment and production support activities, with a strong focus on automation
• Analyse and advise on Identity requirements to ensure effective and appropriate solutions are being provided to the internal customers during application onboarding
• Maintain tracking and traceability between requirements, design, and test cases to demonstrate evidence of milestones to achieve solutions

Requirements:

• You’re a senior Security Engineer with hands-on experience in Identity Governance and Administration, ideally with SailPoint IdentityIQ in a large enterprise environment
• Experience with SailPoint IdentityIQ, including Workflows, forms, access rules, connectors, APIs and Standard Services Build
• Application and identity provider integrations with directory services
• Java, J2EE, Tomcat, MySQL, Oracle, Unix scripting or related engineering technologies
• Kubernetes, AWS or Azure cloud platforms
• CI/CD DevOps pipelines, Active Directory, Azure AD or SCIM 2.0

What We Offer:

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

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Your ability to listen to and deeply understand customers, combined with exceptional organisational skills, will ensure you support business customers to find the best ICT solutions to achieve their goals.

Responsibilities:

• Manage customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
• Implement segment and portfolio strategies to retain and grow customer portfolios.
• Handle inbound and outbound customer sales and service contracts, exploring sales opportunities and resolving queries and complaints.
• Collaborate with peers, team members, and stakeholders to identify and qualify leads.
• Develop and maintain account and portfolio plans to support relationship development and achieve financial and customer targets.
• Meet individual and team sales and performance KPIs.
• Continuously upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.

Benefits:

• Flexible working arrangements.
• Generous incentive programs.
• Parental leave policy.
• Unlimited learning programs.
• Global presence with opportunities to work in 22 countries.
• Discounts on Telstra products and services.

Requirements:

• Excellent relationship-building and organisational skills.
• Experience in ICT management, customer relationship management, and sales.
• Strong communication and stakeholder management skills.

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $34.36 per hour
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave,do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?:

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required,bring your enthusiasm and we’ll teach you the rest!

XML job scraping automation by YubHub

Responsibilities include:

• Define, maintain and mature Security engineering standards, baselines and measures of engineering excellence, and influence their consistent adoption across programs, BAU, operations and change.
• Establish and improve technology operations and lifecycle practices, including adoption, currency, supportability, change management and retirement expectations for security technologies.
• Own pattern governance across the lifecycle, partnering with the Automation function to ensure reusable security patterns are governed, adopted, maintained and improved.
• Translate compliance obligations, TAP outcomes, assurance findings and improvement intake into clear priorities, accountable actions and implemented outcomes.
• Lead the uplift of DevSecOps and operational practices by defining fit-for-purpose guidance, controls and measures, then influencing delivery teams to embed them in day-to-day ways of working.
• Identify and prioritise systemic engineering and operational issues, drive cross-functional remediation, and track actions through to sustained implementation and measurable improvement.
• Partner with the Resilience function to develop reusable resilience guidance and support its adoption across Security technologies, services and delivery practices.

What We Offer:

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About You:

• You are a strategic cyber security professional with experience shaping security technologies, roadmaps and outcomes in complex environments. You build strong relationships, work effectively across engineering and operational teams, and use data-driven insights to influence decisions and drive meaningful improvements. With a keen interest in emerging technologies, including AI-driven security capabilities, you're adaptable, forward-thinking and passionate about continuous improvement.

Essential Skills and Experience:

• 5–7 years' experience in cyber security, technology engineering or operational environments, with practical experience defining and embedding engineering standards or practices.
• Demonstrated experience establishing standards, baselines, governance or maturity measures and driving adoption across multiple technical teams.
• Strong understanding of technology operations and lifecycle management, including BAU, program delivery, operational support, change management and technology currency.
• Experience interpreting compliance, assurance or governance outcomes and converting them into prioritised actions that are delivered through to implementation.
• Knowledge of DevSecOps, secure engineering and operational practices, with the ability to define pragmatic improvements for complex enterprise environments.
• Proven ability to influence without direct authority, build trusted relationships and align engineering, operations, automation, resilience and delivery stakeholders around shared outcomes.
• Strong analytical, communication and delivery skills, with a track record of identifying systemic issues, shaping clear recommendations and driving measurable continuous improvement.

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Join Telstra, an iconic Australian brand that's been connecting Australians for generations. You'll work in-store, empowering customers to find the right products and services to enhance their lives.

Responsibilities:

• Deliver exceptional customer experiences, ensuring customers have a memorable time at Telstra
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions
• Achieve and excel, using consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Requirements:

• Great communication skills, being a natural at connecting with people and making their day better
• Solution-oriented approach, enjoying thinking on your feet and tailoring solutions for each customer
• Sales drive, being motivated to achieve and exceed sales targets and KPIs
• Passion for learning, being eager to grow and develop your skills in a dynamic environment
• Resilience and positivity, having a can-do attitude even when things get busy
• Customer-facing experience, although previous experience is not required

Benefits:

• Generous discounts, enjoying 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options, including 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities, accessing over 17,000 learning programs through LinkedIn Learning and taking advantage of development opportunities designed to build your skills and support your career growth
• Flexibility, with flexible working hours and a supportive approach to parental leave
• Recognition and rewards, benefiting from monthly performance rewards and a range of recognition programs to celebrate your success
• Inclusive culture, joining a diverse and inclusive team where everyone's unique perspective is valued and respected

XML job scraping automation by YubHub

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
• Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel by using your consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate and contribute by working closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual fixed remuneration: $73,550 per year (junior rates apply for those under 20 years of age).
• 12% superannuation included.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning.
• Flexibility: flexible working hours and a supportive approach to parental leave.
• Recognition and rewards: performance rewards and a range of recognition programs.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus, but not required.

XML job scraping automation by YubHub

You'll work in-store, empowering customers to find the right products and services, and collaborating with your team to achieve store goals.

Key Responsibilities:

• Deliver exceptional customer experiences
• Be the go-to tech expert, offering informed guidance and solutions
• Achieve and excel, meeting and exceeding sales targets and KPIs
• Collaborate and contribute, creating a welcoming environment for customers and colleagues

What You'll Need:

• Great communication skills
• Solution-oriented approach
• Sales drive and motivation
• Passion for learning and growing
• Resilience and positivity
• Customer-facing experience (previous experience a plus, but not required)

Benefits:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs through LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• Inclusive culture, valuing diversity and respect

Locations:

• Singleton
• Charlestown
• East Maitland
• Forster
• Glendale
• Kotara
• Muswellbrook
• Raymond Terrace
• Taree

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, finding the right products and services to suit their needs
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Benefits include:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs through LinkedIn Learning and a range of development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and a range of recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

Requirements:

• Great communication skills, connecting with people and making their day better
• Solution-oriented approach, thinking on your feet and tailoring solutions for each customer
• Sales drive, motivated to achieve and exceed sales targets and KPIs
• Passion for learning, growing and developing your skills in a dynamic environment
• Resilience and positivity, having a can-do attitude even when things get busy
• Customer-facing experience is a plus, but not required

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, finding the right products and services to suit their needs
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

Benefits include:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs through LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• An inclusive culture valuing diverse perspectives

Requirements:

• Great communication skills
• Solution-oriented approach
• Sales drive and motivation to achieve targets
• Passion for learning and growing in a dynamic environment
• Resilience and positivity
• Customer-facing experience (previous experience a plus but not required)

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, helping customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

We offer:

• Generous discounts of 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options including 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities with access to over 17,000 learning programs through LinkedIn Learning
• Flexible working hours and a supportive approach to parental leave
• Recognition and rewards, including monthly performance rewards and a range of recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

We're looking for someone with:

• Great communication skills
• A solution-oriented approach
• Sales drive and motivation to achieve and exceed sales targets and KPIs
• A passion for learning and growing in a dynamic environment
• Resilience and positivity, with a can-do attitude
• Customer-facing experience, although previous experience is not required

XML job scraping automation by YubHub

Join Telstra, an iconic Australian brand, and work in-store to provide personalised solutions and help customers find the right products and services.

Responsibilities:

• Deliver exceptional customer experiences
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, meeting and exceeding sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

Requirements:

• Great communication skills
• Solution-oriented approach
• Sales drive and motivation to achieve targets
• Passion for learning and growing in a dynamic environment
• Resilience and positivity, even in busy situations
• Customer-facing experience (previous experience a plus, but not required)

Benefits:

• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access to over 17,000 learning programs through LinkedIn Learning
• Flexibility: flexible working hours and a supportive approach to parental leave
• Recognition and rewards: monthly performance rewards and recognition programs

XML job scraping automation by YubHub

You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company,we're where passion meets purpose.

As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations.

You won't just be a friendly face in-store,you'll be the trusted expert who helps customers find tech solutions that enhance their lives.

This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• Mackay
• Mount Pleasant

What You'll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave,do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required,bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You'll work in one of our retail stores across various locations, including Tweed City, Burleigh Heads, Coomera, Elanora, Helensvale, Pacific Fair, Robina, and Runaway Bay.

Your responsibilities will include:

• Delivering exceptional customer experiences and helping customers find the right products and services
• Being the go-to tech expert and staying up-to-date with the latest gadgets and services
• Achieving and exceeding sales targets and KPIs
• Collaborating with your team to create a welcoming environment

We offer a range of benefits, including:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs through LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

To be successful in this role, you'll need:

• Great communication skills and a solution-oriented approach
• Sales drive and motivation to achieve and exceed sales targets and KPIs
• Passion for learning and growing your skills in a dynamic environment
• Resilience and positivity, even in busy times
• Previous customer-facing experience is a plus, but not required

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, finding the right products and services for customers
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

Benefits include:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs through LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• Inclusive culture, valuing and respecting everyone's unique perspective

Requirements:

• Great communication skills, connecting with people and making their day better
• Solution-oriented approach, thinking on your feet and tailoring solutions for customers
• Sales drive, motivated to achieve and exceed sales targets and KPIs
• Passion for learning, growing and developing skills in a dynamic environment
• Resilience and positivity, having a can-do attitude
• Customer-facing experience, although previous experience is not required

XML job scraping automation by YubHub

You'll work in one of our retail stores in Townsville, Aitkenvale, or Willows, and be responsible for:

• Delivering exceptional customer experiences and providing informed guidance on our products and services
• Being the go-to tech expert and staying up-to-date with the latest gadgets and services
• Achieving and exceeding sales targets and KPIs
• Collaborating with your team to create a welcoming environment and achieve store goals

We offer a range of benefits, including:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs through LinkedIn Learning and development opportunities to build your skills and support your career growth
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

We're looking for someone with:

• Great communication skills and a solution-oriented approach
• A sales drive and motivation to achieve and exceed sales targets and KPIs
• A passion for learning and growing in a dynamic environment
• Resilience and positivity, even in busy times
• Previous customer-facing experience is a plus, but not required

XML job scraping automation by YubHub

You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities.

This role demonstrates growing autonomy and contributes to a seamless customer experience.

Responsibilities

• Oversee the induction of new team members
• Coach the store's team to meet and exceed store targets
• Help support your team with customer query escalations
• Be the Store Manager's right-hand person, stepping up to act as Store Manager when needed
• Executing business initiatives in store to meet financial and customer key metrics
• Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
• Organise the store floor and team's work schedules, to meet customer demand

About you

• You have previous experience in a retail leadership / assistant management role
• You're able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• You're an excellent communicator who can help support the Store Manager in taking team members through change

What we offer

• Store performance-related commission
• 30% off Telstra services
• Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners
• 16 weeks paid parental leave for primary and secondary carers

XML job scraping automation by YubHub

You achieve this by providing an outstanding in-store customer journey and empowering customers to identify the products and services they need.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave.
• Recognition and rewards: benefit from monthly performance rewards and a range of recognition programs.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required.

XML job scraping automation by YubHub

You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave,do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?:

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required,bring your enthusiasm and we’ll teach you the rest!

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, helping customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

We offer:

• Generous discounts of 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options including 16 weeks of paid parental leave, Telstra Extra Day Off, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities with access to over 17,000 learning programs through LinkedIn Learning
• Flexible working hours and a supportive approach to parental leave
• Recognition and rewards, including monthly performance rewards and a range of recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

We're looking for someone with:

• Great communication skills
• A solution-oriented approach
• Sales drive and motivation to achieve and exceed sales targets and KPIs
• A passion for learning and growing in a dynamic environment
• Resilience and positivity, with a can-do attitude
• Previous customer-facing experience is a plus, but not required

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, helping customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

We offer:

• Generous discounts of 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options including 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities with access to over 17,000 learning programs through LinkedIn Learning
• Flexible working hours and a supportive approach to parental leave
• Recognition and rewards, including monthly performance rewards and a range of recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

We're looking for someone with:

• Great communication skills
• A solution-oriented approach
• Sales drive and motivation to achieve and exceed sales targets and KPIs
• A passion for learning and growing in a dynamic environment
• Resilience and positivity, even in busy situations
• Previous customer-facing experience is a plus, but not required

XML job scraping automation by YubHub

You won't just be a friendly face in-store – you'll be the trusted expert who helps customers find tech solutions that enhance their lives. Your goal is to provide an exceptional in-store customer journey and collaborate with customers to identify their needs.

What You'll Be Doing:

• Deliver exceptional customer experiences and help customers find the right products and services to suit their needs.
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions.
• Achieve and excel by using your consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate and contribute to creating a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from monthly performance rewards and a range of recognition programs.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, helping customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

We offer:

• 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Over 17,000 learning programs through LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

To be successful in this role, you'll need:

• Great communication skills
• A solution-oriented approach
• Sales drive and motivation to achieve sales targets
• Passion for learning and growing your skills
• Resilience and positivity, even in busy environments
• Previous customer-facing experience is a plus, but not required

The salary for this role is not specified.

XML job scraping automation by YubHub

You achieve this by providing an outstanding in-store customer journey and empowering customers to identify the products and services they need.

What You'll Be Doing:

• Deliver exceptional customer experiences, helping customers find the right products and services to suit their needs.
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions.
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate and contribute, working closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave – do it your way!
• Recognition and rewards: benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

XML job scraping automation by YubHub

You'll work in-store, empowering customers to find the right products and services, and collaborating with your team to achieve store goals.

Key Responsibilities:

• Deliver exceptional customer experiences, helping customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

Salary and Benefits:

• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access to over 17,000 learning programs through LinkedIn Learning
• Flexibility: flexible working hours and a supportive approach to parental leave
• Recognition and rewards: monthly performance rewards and a range of recognition programs
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected

Requirements:

• Great communication skills
• Solution-oriented approach
• Sales drive
• Passion for learning
• Resilience and positivity
• Customer-facing experience (previous experience a plus but not required)

XML job scraping automation by YubHub

At Telstra, we're building a connected future so everyone can thrive. You'll work for an iconic Australian brand, helping customers find tech solutions that enhance their lives.

What You'll Be Doing:

• Deliver exceptional customer experiences, ensuring customers have a memorable time at Telstra
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Salary and Benefits:

• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access over 17,000 learning programs through LinkedIn Learning and a range of development opportunities
• Flexibility: flexible working hours and a supportive approach to parental leave
• Recognition and rewards: monthly performance rewards and a range of recognition programs
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected

Is It You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment
• Resilience and positivity: you have a can-do attitude, even when things get busy
• Customer-facing experience: previous experience is a plus, but not required

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, ensuring customers have a memorable time at Telstra
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment where everyone is supported to achieve store goals

We offer:

• Generous discounts of 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options including 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities with access to over 17,000 learning programs through LinkedIn Learning
• Flexible working hours and a supportive approach to parental leave
• Recognition and rewards, including monthly performance rewards and a range of recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

If you're the right fit, you:

• Have great communication skills and a natural ability to connect with people
• Are solution-oriented and enjoy thinking on your feet
• Are motivated to achieve and exceed sales targets and KPIs
• Have a passion for learning and growing your skills in a dynamic environment
• Are resilient and positive, with a can-do attitude
• Have previous customer-facing experience, although it's not required

XML job scraping automation by YubHub

You'll work for an iconic Australian brand that's been connecting people for generations. Your goal is to provide an outstanding in-store customer journey and empower customers to find the right products and services for their needs.

What You'll Be Doing:

• Deliver exceptional customer experiences and help customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel in sales targets and KPIs while keeping customers connected
• Collaborate and contribute to creating a welcoming environment where everyone is supported to achieve store goals

Salary and Benefits:

• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access to over 17,000 learning programs through LinkedIn Learning
• Flexibility: flexible working hours and a supportive approach to parental leave
• Recognition and rewards: monthly performance rewards and recognition programs
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected

Is It You We're Looking For?:

• Great communication skills and a natural ability to connect with people
• Solution-oriented approach and ability to think on your feet
• Sales drive and motivation to achieve and exceed sales targets and KPIs
• Passion for learning and growing in a dynamic environment
• Resilience and positivity, with a can-do attitude
• Customer-facing experience is a plus, but not required

XML job scraping automation by YubHub

Key Responsibilities:

• Deliver exceptional customer experiences by providing informed guidance and solutions
• Achieve and excel by meeting and exceeding sales targets and KPIs
• Collaborate and contribute to creating a welcoming environment where everyone is supported to achieve store goals
• Stay up-to-date with the latest gadgets and services to offer expert advice

What You'll Need:

• Great communication skills and a solution-oriented approach
• Sales drive and motivation to achieve targets and KPIs
• Passion for learning and growing in a dynamic environment
• Resilience and positivity, even in busy situations
• Previous customer-facing experience is a plus, but not required

Benefits:

• Generous discounts of 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options including 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities with access to over 17,000 learning programs through LinkedIn Learning
• Flexible working hours and a supportive approach to parental leave
• Recognition and rewards, including monthly performance rewards and a range of recognition programs

XML job scraping automation by YubHub

You will:

• Deliver exceptional customer experiences, helping customers find the right products and services
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services
• Achieve and excel, using your consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment

We offer:

• Generous discounts of 30% off Telstra services and exclusive offers with over 240 brands and partners
• 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Access to over 17,000 learning programs with LinkedIn Learning and development opportunities
• Flexible working hours and a supportive approach to parental leave
• Monthly performance rewards and recognition programs
• An inclusive culture where everyone's unique perspective is valued and respected

If you're the right fit, you'll have:

• Great communication skills
• A solution-oriented approach
• Sales drive and motivation to achieve targets
• A passion for learning and growing your skills
• Resilience and positivity, even in busy environments
• Previous customer-facing experience is a plus, but not required

To apply, click 'Apply Now' and follow the assessment process.

XML job scraping automation by YubHub

You will protect profitable growth and customer experience through resilient operations, rapid restoration, proactive incident avoidance and faster delivery of capacity and customer orders.

You will also shape the roadmap for highly autonomous operations and AIOps while strengthening operational discipline, capability and governance.

The Focus of the Role

Telstra Digital Infrastructure is a leading provider of internet, private network and high-bandwidth services across international markets, operating owned, consortium and partner subsea and terrestrial networks and infrastructure.

Fixed Engineering manages the engineering and operations that support this international connectivity.

This role will be located in Singapore or Australia.

What We Offer

We offer a range of great benefits, including:

• Flexibility and work life balance
• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries
• Opportunities to work where we do business
• Other exciting applicable country specific benefits to be shared as you progress

What You'll Do

This is how you will bring the purpose of your role to life:

• Lead end-to-end operations for Telstra Digital Infrastructure transport and subsea infrastructure across major international routes.
• Oversee network monitoring, fault detection, isolation, response, service-impact assessment, escalation, and restoration.
• Lead backbone capacity augmentation and customer-order provisioning for transport services, balancing speed, quality, risk and commercial outcomes.
• Own maintenance planning, change management, incident management, problem management and continuous improvement of operational processes.
• Set the vision and execution roadmap for highly autonomous network operations and AIOps, including predictive analytics and AI-assisted fault detection.
• Coordinate geographically distributed operating centres, vendors and third-party off-net operations centres.
• Partner with Customer Success, Network Engineering, Marine Operations and Field Services to deliver reliable customer and network outcomes.
• Lead, coach and develop direct reports and their teams, building capability and succession coverage while setting clear expectations and governance for vendors and the extended operational workforce.
• Engage customers and senior executives with urgency and clear, timely and transparent communication, particularly during incidents and material operational change.

About You

You are an experienced operational leader who brings sound judgement, customer focus and clarity to complex, high-availability telecommunications environments.

• You have significant leadership experience in complex, high-availability telecommunications or network operations environments.
• Deep experience across global transport networks, optical technologies, service assurance, OSS and operational processes.
• Demonstrated leadership of major incidents, problem resolution, maintenance and change in customer-critical environments.
• Experience managing people, vendors and operational processes at scale across locations and cultures.
• Strong customer focus, with the ability to engage executives and communicate clearly under pressure.
• Highly analytical and commercially aware, with experience structuring and interpreting operational and business data.
• Proven ability to lead transformation, accelerate delivery, resolve ambiguity and drive continuous improvement.
• Strong stakeholder, vendor and cross-functional management capability.

HIGHLY DESIRABLE

• Experience with international subsea cable systems and routes, consortium arrangements and subsea repair operations.
• Experience developing or implementing AIOps, predictive analytics or highly autonomous network capabilities.
• Knowledge of hyperscaler and technology-firm operating models and their impact on carrier networks.
• Experience with commercial operations processes for international capacity and network services.
• A bachelor's degree in Engineering, Computer Science or equivalent practical experience.

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