You will balance people leadership, performance management, customer advocacy, and continuous improvement while acting as the bridge between your team, our customers, and the wider organization.

Your 12-Month Journey During the first 3 months: You will immerse yourself in Tellent’s products, customers, processes, and support operations. You'll build relationships with your team, stakeholders, and cross-functional partners while gaining a deep understanding of our KPIs, workflows, and customer needs.

Within 6 months: You will confidently lead your team’s day-to-day operations, own market performance, and drive improvements through coaching, quality initiatives, and process optimization.

After 1 year: You will be recognized as a trusted leader within Customer Support, consistently delivering strong team and customer outcomes.

What You'll Be Doing

• Lead Team Performance: Drive key support metrics including CSAT, response times, quality assurance scores, productivity, and backlog management.
• Coach and Develop Your Team: Conduct regular 1:1s, performance conversations, and coaching sessions that help team members grow professionally.
• Own Escalations and Customer Outcomes: Take ownership of complex customer situations and escalations.
• Drive Continuous Improvement: Identify trends, recurring challenges, and opportunities in your market to improve customer experience, processes, tooling, and team effectiveness.
• Customer Advocacy: Surface customer feedback and market insights to Product, Operations and the DACH commercial team.
• Cross-Functional Collaboration: Partner closely with Technical Support, Product, Customer Success, Sales, and Operations.

What You Bring

• People Leadership Experience: Proven experience leading, coaching, and developing customer-facing teams in a SaaS, technology, or customer support environment.
• Operational Excellence: Strong understanding of support operations, service metrics, workforce management, and performance management.
• Customer-Centric Mindset: Ability to balance customer needs with business priorities while maintaining high standards of service.
• Analytical and Data-Driven Approach: Comfortable working with KPIs, dashboards, and performance data to drive decisions and improvements.
• Ownership Mentality: Proactive, solution-oriented, and confident making decisions in a fast-paced environment.
• Stakeholder Management: Ability to influence and collaborate effectively across teams and levels of the organization.
• Communication: Fluent German and English, both written and spoken.

What We Offer

• Primarily remote working with flexibility and opportunities to connect with the team
• Diverse and international team environment
• Annual compensation range: 200000-225000 PLN/year (+ VAT where applicable)
• Time off for employment contract (UoP): 26 paid holiday days + 2 wellbeing days
• €1500 annual learning budget
• Wellness perks including Multisport and private healthcare (LuxMed)
• Work from anywhere for up to 4 weeks per year
• Apple MacBook, displays, and all the tools you need to succeed
• €200 home office budget + work-from-home allowance

XML job scraping automation by YubHub

As our Account Manager Benelux, you'll own and grow a portfolio of Tellent's most strategic, high-value accounts across the Netherlands and Belgium. You'll build genuine, long-term relationships, understand these customers better than anyone, and drive growth through upsell, cross-sell and upgrades , bringing them deeper into the Tellent platform (Tellent Recruitee, Tellent HR and Tellent Grow).

Your 12-Month Journey During the first 3 months: You'll immerse yourself in our products, customer base and expansion opportunities, and take full ownership of your book. You'll start building account plans for your top accounts and having your first commercial conversations. Within 6 months: You'll be independently running your book and generating your own pipeline, with strong level relationships across your accounts and impact-driven discovery conversations. You'll be a trusted voice in deal reviews and forecasting. After 1 year: You'll be managing multiple complex expansion trajectories at once, contributing meaningfully to net revenue retention with a healthy, well-covered pipeline , and actively raising the commercial bar for the team.

What you'll be doing

• Own and grow a portfolio of Tellent's most strategic, high-value Benelux accounts as long-term relationships
• Drive expansion through upsell, cross-sell and upgrades, bringing customers deeper into the Tellent platform
• Build a 360° view of every account , decision-makers, hiring cadence, talent processes, agencies and group structure , and spot where you can add value
• Build and execute multi-quarter account plans for your top accounts, anticipating customer needs before they surface
• Generate your own pipeline through proactive, self-sourced outreach
• Run impact-driven, multi-threaded discovery with senior stakeholders up to director level, focused on business value
• Partner closely with Customer Experience on account health, timing and expansion readiness
• Maintain sharp pipeline discipline, CRM hygiene and accurate forecasting in HubSpot

What you bring

• Fluent in Dutch (required, C1+) and English
• Proven commercial experience in a SaaS/tech environment, ideally in account management or expansion, with a track record of creating and growing strategic accounts
• A strong record of independently building, managing and closing your own pipeline, with sophisticated, multi-stakeholder (director-level) negotiation experience
• A proactive, entrepreneurial mindset , you take full ownership and build from your own initiative
• Strong commercial and business acumen , you quantify value, build compelling business cases and prioritise by long-term account value
• A customer-first approach , you spot expansion opportunities while keeping the relationship and long-term value front of mind
• Excellent pipeline management and CRM discipline

Success in this role looks like

• Consistent expansion revenue from upsell, cross-sell and upgrades across your book
• A healthy, well-covered self-sourced pipeline with accurate forecasting
• Deep, multi-threaded relationships across your most strategic accounts
• Account plans in place and progressing for your top accounts
• A strong, collaborative partnership with Customer Experience

What we offer

• Hybrid working from our beautiful canal-side office in Amsterdam
• Diverse and international team environment
• €1,500 annual training budget
• Pension plan, wellness perks & commuting/travel reimbursement
• 28 paid holiday days + 2 additional days in 2026
• Work from anywhere for 4 weeks per year
• Apple MacBook and all tools you need to succeed
• €200 home office budget

XML job scraping automation by YubHub

As our Digital Account Manager Benelux, you'll own expansion across a high-volume portfolio of Tellent's customers , add-on upsells, plan upgrades and cross-sells, managed full-cycle.

You'll handle a high cadence of customer requests, spot opportunities quickly, and move deals efficiently to close, bringing customers deeper into the Tellent platform (Tellent Recruitee and Tellent HR).

You'll be the single commercial point of contact for your customers.

It's a fast-paced, high-energy role , perfect for a commercially driven account manager who loves being on the phone, wants to win, likes to work in a high paced environment and is ambitious.

Your first year as Digital Account Manager

During the first 3 months: You'll immerse yourself in our products and customer base, take ownership of your portfolio, and build a consistent daily activity engine , on the phone with customers from week one.

Within 6 months: You'll be independently managing a high volume of expansion conversations, converting add-ons, upgrades and cross-sells efficiently, and keeping your pipeline clean and moving.

After 1 year: You'll be a high-output, go-to owner of the high-volume segment and a driving force behind the team's expansion results, with a strong track record to show for it.

What you'll be doing

• Own expansion for a high volume of customers full-cycle , add-on upsells, plan upgrades and cross-sells
• Handle a high cadence of customer requests and proactively spot expansion signals, moving opportunities quickly to close
• Be the single commercial point of contact for your customers
• Keep a disciplined daily activity rhythm , calls first, fast follow-up, strong CRM hygiene in HubSpot
• Partner with Customer Experience on account health and hand-offs
• Continuously learn our products and keep sharpening your commercial skills

What you bring

• Fluent in Dutch (required, C1+) and English
• Some commercial experience (e.g. as an SDR, BDR, Account Manager, or in a similar role) , or a proven track record that demonstrates ambition, resilience, and coachability.
• High energy and a bias to action , you pick up the phone and keep momentum without waiting for perfect conditions
• A genuine desire to win, hit targets and keep raising your game
• Strong organisation , you handle high volume without dropping balls
• A customer-first, curious mindset , you listen for the real need and stay calm under a high volume of "no"

Success in this role looks like

• Consistent expansion revenue from a high volume of add-ons, upgrades and cross-sells
• A clean, fast-moving pipeline with disciplined daily activity
• Quick, professional responses that turn customer requests into opportunities
• Strong product knowledge and growing commercial depth
• Recognised as the go-to owner of the high-volume segment

What we offer

• Hybrid working from our beautiful canal-side office in Amsterdam
• Diverse and international team environment
• €1,500 annual training budget
• Pension plan, wellness perks & commuting/travel reimbursement
• 28 paid holiday days + 2 additional days in 2026
• Work from anywhere for 4 weeks per year
• Apple MacBook and all tools you need to succeed
• €200 home office budget

XML job scraping automation by YubHub

This is a hands-on collaborative role with genuine ownership, direct impact on product development and the experience of our customers.

Your 12-Month Journey:

• During your first 3 months: You'll get to know Tellent HR, our engineering practices, and our quality standards. You'll learn our testing framework and development workflow while gradually contributing to automated and exploratory testing.
• Within 6 months: You'll take ownership of quality for parts of the product, expand our Playwright test coverage and work closely with engineers to build quality into every stage of development.
• After 1 year: You'll be a trusted quality partner within the team, driving improvements to our testing strategy, raising the bar for automation, and helping shape how we approach quality as Tellent HR continues to grow.

What You’ll Be Doing:

• Work closely with our other QE’s to help bring our test automation strategy to life across Tellent HR, taking joint ownership and maintaining a significant part of it as it grows.
• Partner with developers and fellow QE’s to embed quality early, sharing domain knowledge in both directions and shaping testing practices collaboratively.
• Design and execute comprehensive test plans, test cases, and test scripts to ensure software accuracy and functionality.
• Develop into a product domain expert using that understanding to test, spot risks earlier and guide quality decisions across Tellent HR.

What You Bring:

• Strong QA experience: Several years of hands-on quality engineering, with senior-level ownership of testing for complex web applications.
• E2E automation: Experience building and maintaining end-to-end test suites in Playwright.
• API & backend testing skills: Proficiency testing GraphQL APIs and backend services.
• Balance of product and technical thinking: Equally at home discussing product behaviour and digging into technical detail.
• Communication: Fluent English and Polish for daily collaboration.

What We Offer:

• Primarily remote working with flexibility and opportunities to connect with the team.
• Diverse and international team environment.
• Annual compensation range: 200000-225000 PLN/year (+ VAT where applicable).
• Time off based on contract type: B2B: 30 paid break days, Employment contract: 26 paid holiday days + 2 wellbeing days.
• €1500 annual learning budget.
• Wellness perks including Multisport and private healthcare (LuxMed).
• Work from anywhere for up to 4 weeks per year.
• Apple MacBook, displays, and all the tools you need to succeed.
• €200 home office budget + work-from-home allowance.

XML job scraping automation by YubHub

You'll be the primary legal partner for our Product and Engineering teams, helping shape new features from concept to launch while ensuring compliance with evolving AI, privacy and technology regulations.

Beyond advising on day-to-day product development, you'll play a key role in building and maturing our AI governance framework, enabling the business to move quickly while managing risk in a practical, business-focused way.

Your 12-Month Journey:

• During the first 3 months: Get to know Tellent's products, engineering teams and legal processes. Build relationships with Product, Engineering, Security and Privacy stakeholders, familiarise yourself with our AI roadmap, governance framework and vendor approval process, and begin supporting product compliance reviews.
• Within 6 months: Independently partner with Product and Engineering teams on new product development, lead legal reviews for AI features, own the AI vendor approval process and play an active role in further developing Tellent's AI governance framework.
• After 1 year: Be the go-to legal expert for Product, AI and privacy matters across the business.

Responsibilities:

• Product & AI Legal Partnering: Work closely with Product and Engineering teams throughout the product development lifecycle, providing practical legal advice on new features, AI functionality and regulatory compliance from design through launch.
• AI Governance & Compliance: Help build, implement and continuously improve Tellent's AI governance framework, conduct AI Act assessments, develop internal policies and guidance, and enable responsible AI innovation across the business.
• Privacy, Technology & Vendor Reviews: Conduct product compliance reviews, advise on GDPR and privacy-by-design requirements, review AI and technology vendors, perform vendor app approvals and support broader technology risk assessments.
• Commercial & Cross-Functional Legal Support: Provide pragmatic legal advice across the business and, for approximately 5% of your time, support the French Commercial Legal team with complex customer negotiation escalations involving product, AI or privacy matters.
• Collaboration: You'll work daily with Product Managers, Engineering, Security, Privacy, Design and Customer Support teams, while partnering closely with the Legal team and senior business stakeholders.

Requirements:

• Senior Product Counsel Experience: Extensive experience serving as legal counsel to Product and Engineering teams within a SaaS or technology company, including deep expertise in AI-related legal matters.
• AI, Privacy & Technology Expertise: Strong knowledge of the EU AI Act, GDPR and privacy-by-design principles, with experience conducting product compliance reviews and advising on AI governance and technology risk.
• Business-Oriented Mindset: You provide pragmatic, risk-based advice, enjoy solving complex legal questions and enable innovation while maintaining compliance.
• Autonomy & Ownership: You're comfortable working independently, managing multiple priorities and building trusted relationships with stakeholders across the business, while knowing when to escalate or seek input.
• Communication: Fluent in English and French (written and spoken).

Benefits:

• Hybrid or remote working from our Paris or Amsterdam
• Diverse and international team environment
• €1,500 annual learning budget + 2 dedicated learning days
• Pension scheme & fitness subscription
• 25 vacation days + approximately 9 RTT days + 2 wellbeing days
• Work from anywhere for up to 4 weeks per year
• Apple MacBook and all the tools you need to succeed
• Home office budget

XML job scraping automation by YubHub

In this role, you’ll be the first point of contact for customers after the sales process. You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs. Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone. Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration.

Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience.

Successful candidates are proactive, detail-oriented, and passionate about delivering outstanding customer experiences. This role offers an exciting opportunity to make a visible impact on both customer experience and company growth.

Your 12-Month Journey During the first 3 months: During your first three months, you’ll focus on mastering all aspects of the onboarding process. You’ll familiarize yourself with workflows, tools, team dynamics, and customer engagement strategies. Working closely with team members, you’ll shadow onboarding calls before taking on your first few customers.

Within 6 months: By the six-month mark, you’ll independently manage multiple client onboardings while continuing to deepen your knowledge of customer needs and industry best practices. You’ll also start contributing to team projects aimed at improving processes and enhancing the onboarding experience.

After 1 year: After a year in the role, you’ll have developed expertise in delivering exceptional onboarding experiences that drive customer satisfaction and success. You’ll have a strong understanding of our customers’ needs and the recruiting/HR landscape. Additionally, you’ll play a key role in shaping the future of the onboarding function by leading impactful projects.

What You’ll Be Doing Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams.

Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives.

Set clear expectations and use persuasive change management techniques to align customer goals with Tellent’s solutions.

Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team.

Identify potential upsell opportunities for future growth.

Become an expert in Tellent’s software and technical integrations.

Collaborate with product teams by providing valuable customer feedback for future roadmap development.

Continuously optimize onboarding content and processes to enhance efficiency and effectiveness.

What You Bring Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment Fluency in Dutch with strong English communication skills. Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more. Proven ability to manage multiple onboardings simultaneously while maintaining attention to detail. Strong interpersonal skills combined with a passion for delivering exceptional customer experiences. A commercial mindset with the ability to identify growth opportunities for customers. Empathy and persuasiveness paired with emotional intelligence and business acumen.

What We Offer Hybrid working from our beautiful canal-side office in Amsterdam Diverse and international team environment €1,500 annual training budget + 2 dedicated learning days Pension plan, wellness perks & commuting/travel reimbursement 28 paid holiday days + 2 additional days in 2026 Work from anywhere for 4 weeks per year Apple MacBook and all tools you need to succeed €200 home office budget

XML job scraping automation by YubHub

XML job scraping automation by YubHub