As a People First Strategist, you will serve as the primary interface between HR and Corporate Applications, software vendors, Finance, and Payroll to ensure the integrity of the HR system. You will handle all sites of TaskUs and partner with HR Operations, HR Leadership, Corporate Applications, Finance, and Payroll to manage the delivery and utilisation of the company's HRIS resources.

Key responsibilities include:

• Managing the HRIS day-to-day activities to support HR, Payroll, and other interrelated functions
• Fostering and maintaining positive relationships with HRIS constituents, including management and the HRIS customer base
• Serving as an interface between internal/external customers and functional team members to ensure effective definition and delivery of HRIS applications
• Promoting proactive approaches using the HR system to solve business needs/problems while enhancing understanding and acceptance of HRIS capabilities
• Coaching and leading the HRIS team, providing guidance to HR team members, and ensuring the system is utilised efficiently
• Maintaining system, database files, and data with a focus on integrity and accuracy
• Ensuring data fields, workflows, and integrations are functioning appropriately
• Managing activities around quality assurance to ensure accurate data entry and workflow approvals
• Partnering with internal IT Security Team to ensure the HR system is configured to align with global security standards
• Managing HRIS team members' employee development, including performance reviews, coaching, training, etc.
• Handling special projects as assigned

Requirements:

• AB/BS degree or equivalent work experience in Information Technology or Human Resources, or a related field
• Minimum of five (5) years of HR experience, preferably with HRIS management experience or a related field
• Strong experience in evaluating system options, managing data integrity, and leading projects to optimise utilisation
• Proficient analytical and problem-solving skills
• Strong project management skills, especially with system implementations

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Responsibilities:

• Provide excellent customer service to clients
• Meet and exceed client-mandated KPIs
• Ensure consistent performance based on a continuous improvement model
• Participate in internal and external mandated trainings and/or seminars
• Maintain knowledge of the functional area and company policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement

Requirements:

• Experience in phone, email, and live chat support
• Strong verbal and written communication and comprehension skills
• Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications
• Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
• Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
• Ability to multitask and high attention to detail
• Self-motivated and able to work independently as well as contribute to cross-functional and global teams

Benefits:

• Competitive industry salaries
• Comprehensive benefits packages
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth opportunities

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Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities
• Amend and revise programs as necessary
• Act as a content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

The company offers competitive industry salaries and comprehensive benefits packages, prioritizing employees' well-being and a People First culture.

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Your responsibilities include:

• Managing and coaching teammates to provide superior customer experience
• Conducting team huddles, coaching sessions, and recognising weaknesses to help teammates improve and grow
• Creating reports of team performance and documenting feedback from clients
• Effectively managing issues that may arise, including HR-related ones
• Acting as a liaison between management and your team

Requirements:

• At least 1 year of relevant Team Leader experience managing at least 10 teammates in a customer support role within an outsourcing or similar company
• Excellent verbal and written communication skills
• Above-average technical know-how
• Previous experience working on phone, email, and live chat customer support roles is a plus
• Familiarity with E-Commerce, ZenDesk, or other CRM tools is desirable
• Flexibility to work different shifts

We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees' well-being. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.

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The Transport Specialist will manage all processes, operations, and schedules of vendors, develop and implement policies, procedures, and standards for fleet operations, and monitor and analyze costs associated with the fleet.

Responsibilities:

• Manage all processes, operations, and schedules of vendors
• Develop and implement policies, procedures, and standards for fleet operations to ensure compliance with all relevant laws and regulations
• Develop and manage fleet costs, including costs of security uses and other relevant costs
• Monitor and analyze costs associated with the fleet, including fuel consumption, maintenance, and identify opportunities for cost savings
• Ensure that all vehicles are in good working order and meet safety and environmental standards
• Oversee drivers, ensuring they have necessary training and are aware of company policies and procedures, and adhere to safe driving practices
• Monitor vehicle usage and performance to optimize resource use and identify areas for improvement in cost and efficiency
• Ensure compliance with all applicable insurance and legal requirements
• Develop and maintain accurate records of fleet operations
• Collaborate with other departments to ensure the fleet meets business needs while staying within budget and cost targets
• Track vehicles using functional systems
• Coordinate with teams and vendors to ensure proper distribution of routes
• Share regular updates with Egypt management on transport status and incident management
• Ensure necessary steps are taken for prevention of accidents
• Research and suggest cost-effective transit methods
• Conduct regular safety audits on vehicles and equipment
• Organize training sessions for employees
• Stay up-to-date with safety regulations and local law and compliances

Requirements and skills:

• Minimum 3-5 years of experience working in the fleet management field or a related industry
• Great verbal and written communication in English
• Strong analytical and problem-solving skills, with a focus on cost control
• Proficient in the use of fleet management software and other relevant technology
• Good communication and interpersonal skills
• Ability to work collaboratively with other departments
• Strong organizational and time-management skills
• Bachelor's degree in any stream or related field

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Key responsibilities:

• Manage a team to meet contractual audit compliance requirements and capture hygiene and suspected fraud red flags
• Lead strategic initiatives and tactical actions to support operations teams in meeting and exceeding CSAT and FCR targets
• Work with site operation leaders, client services, and internal and external teams to drive alignment and execution of the customer experience strategy
• Deliver on specific client customer experience goals as a team effort spanning multiple teams
• Build and develop talent within the Process Excellence team
• Drive all relevant Line of Business quality, CSAT, and FCR processes across global operations
• Provide insight to inform and provide leadership in the development of strategic plans
• Help the executive management team set direction and find solutions to address business opportunities and challenges

Requirements:

• Strong leadership presence and passion for leading quality teams and implementing processes across the globe
• Experience in leading quality control/quality analysis organizations or leading cross-functional quality improvement projects and teams
• Experience in capturing business insights and driving process changes and improvements in the contact center industry
• Global experience of a minimum of 5 years in supporting other geographies in a BPO/contact center environment/ITES delivery organization
• Minimum of 15 years of demonstrated management ability across diverse functions
• Six Sigma Black Belt certification is required
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing and extremely global team
• Excellent English communication skills, both written and verbal

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Key Responsibilities:

• Validate alerts and escalate to appropriate IT technicians
• Investigate issues, resolve problems, and communicate status
• Perform routine health checks to ensure quick detection of service-affecting issues
• Respond to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring
• Provide analysis to proactively identify network issues
• Monitor the ticket queue for incoming service requests and respond/resolve issues as required
• Engage in regular network troubleshooting activities and resolve network connectivity issues
• Generate periodic reports on network performance
• Ensure all activities are documented and tracked through the ticketing system
• Execute established procedures for event, incident, and change management
• Adhere to escalation procedures, task procedures, and troubleshooting processes
• Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere
• Perform duties in a flexible fashion as the Network Operations Center is open 24x7x365
• Participate in NOC continuous improvement activities

Required Qualifications:

• Minimum of 1 year Network Administration experience
• Knowledge of Cisco IOS, network design and load balancers, CCNA certification
• Understanding of the ITIL framework is a plus
• Experience in creating, utilizing, and maintaining technical documentation
• Good English communication skills
• Confident and goal-oriented attitude
• Ability to work in a fast-paced environment with dynamic priority evolution
• Able to execute responsibilities with a high sense of urgency
• Able to work under pressure to meet deadlines
• Able to work well independently and in a team environment
• Experience in administering and managing SolarWinds tools
• Familiarity with industry-standard tools such as Wireshark
• Accuracy and excellent attention to detail
• Amenable to working on shifting schedules

Education / Certifications:

• A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field

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You will provide business leaders with key insights and recommendations and surface both successes and opportunities for improvement.

This will require you to use data, create and define metrics, measure performance, develop reports, build models, forecast outcomes, run experiments, and perform deep diagnostic analysis.

The role requires both strong technical data skills and business acumen.

Responsibilities:

• Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create Power Bi reports, and write SQL scripts.
• Extract insights from these data activities to inform business decisions.
• Use descriptive and diagnostic analytics to develop specific, actionable recommendations for business leaders.
• Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.
• Manage relationships and small projects with cross-functional stakeholders.
• Map business processes to their corresponding data flows.
• Proactively identify and surface opportunities to improve efficiency for Operation and Internally as well.

Qualifications / Requirements:

• 3+ years of experience in data science, data analysis, analytics, business intelligence, or reporting.
• 2+ years' experience working with Power BI and in SQL; experience with R, Python is a plus.
• Experience in doing exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring business performance.
• Track record of linking data and analytics to business strategy and operations to drive real impact.
• Exceptional written and verbal communication skills, including the ability to explain complex issues in a simple and intuitive way.
• Must be at a C1 English level in verbal and written communication to be considered for this role.

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Responsibilities:

• Evaluate TMs tool-to-vehicle interactions to assess response accuracy
• Participate in stuck rubric grading alignment sessions to further improve rubric dimensions and Fleet Response quality
• Assist with the compilation and analysis of driverless Self Driving Car interactions
• Generate simulation scenarios to determine the most effective Fleet Response Specialist action to take to resolve the scenario
• Coach agents for performance improvement
• Report performance for aligned span on a daily/weekly/monthly basis
• Provide inputs, basis audits, for briefings and training need identification
• Partner with TLs in leading Team Meetings for metric improvement
• Participate in strategic projects for the campaign/LoB
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/LoBR

Requirements:

• Demonstrated expertise in Fleet Response Specialist systems with at least 3 months experience in the Fleet Response Specialist role
• Full understanding of fleet response best practices and escalation policies
• Excellent verbal and written communication skills
• Excel at independent and group based tasks and projects
• Superb Fleet Response Specialist metrics for the past 90 days
• Must be DO and Stuck Specialist certified
• Quality Analyst will be on a probationary period for the first 30 days in this role
• Must consistently meet stuck rubric alignment expectations
• Able to sit for long periods of time
• Detail-oriented with an ability to effectively complete work that can be repetitive in nature
• Meets all Fleet Response Specialist (PHX/DTW) requirements, including drug testing and driving record checks.
• Exceptional Time Management
• At least 2 years in college (BS or BA preferred)
• Minimum of 1-year experience as Quality Analyst (preferred)
• Basic excel/google sheets skills
• Problem-solving skills
• Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc.

Soft skills:

• Strong customer centricity
• Ability to provide constructive feedback in an assertive manner
• Good written and verbal communication skills
• Logical thinking
• Ability to manage conflicts
• Attention to detail
• Ability to work with minimal supervision and demonstrate initiative and good judgment
• Versatility and ability to work on multiple projects
• Ability to establish and maintain effective working relations with a wide variety of individuals
• Ability to work with a diverse team
• Continuous improvement mindset

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Responsibilities:

• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide technical-based customer assistance through voice, chat, email, and other channels
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Problem-solve and think critically, with a passion for problem-solving with the customer's interest and satisfaction being the primary goal
• Be adaptable and flexible, demonstrating abilities to work with process and information changes

Requirements:

• Fluency in English (C1/C2) speaking and writing
• Minimum 1-2 years of experience in Customer Support, technical support, especially with fashion functions
• Great communication skills, written and oral
• Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
• Ability to work independently and as a remote team player

Benefits:

• Private Health and Life insurance with Generali
• Transportation allowance: 65€ gross/month
• Meal allowance: 85€ net/month
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)
• Salary: 1050 EUR gross monthly (14 salaries per year)

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Responsibilities:

• Track and follow complex, escalated cases to ensure they are investigated and closed in an efficient and timely manner.
• Maintain high customer satisfaction, representing a major brand through advanced case handling.
• Handle deep-tier investigations independently, resolving issues like missing orders, payment anomalies, and logistics discrepancies.
• Make judgment-based decisions within policy guidelines, handling exceptions and customer appeasements.
• Escalate exceptionally complex cases by contacting Level 3 support, Transport, or Accounting when outside L2 scope.
• Support and guide Level 1 teammates with your expertise on complex topics like warranties and advanced logistics.
• Manage marketplace cases and post-launch review platforms to protect brand reputation.

Role Requirements:

• Must be fluent in English (C1/C2) speaking and writing.
• Minimum 2 years experience in Customer Support, technical support, or escalations, especially with fashion functions.
• Great communication skills, written and orally, with the ability to convey complex technical or logistical solutions clearly.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with advanced system tools, process updates, and information changes.
• Proven customer communication and escalations experience (Chat, E-mail & Phone).
• Strong working knowledge of advanced CRM/OMS systems, backend logistics tracking, and PC based internet and software applications.

Benefits:

• Private Health and Life insurance with Generali
• Transportation allowance: 65€ gross/month
• Meal allowance: 85€ net/month
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs)

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The Operations Manager will devise effective plans for teammates and team leaders to reach their targets, identify strengths and weaknesses, assign tasks that capitalize on strengths and address weaknesses, and gain the trust and respect of team members.

The ideal candidate will have at least 3 years of experience in customer experience operations and management roles, skills in leading and managing an operations team, a good track record of meeting and delivering targets, great verbal and written communications skills, aptitude for multi-tasking, and the ability to analyze situations and data.

TaskUs offers competitive industry salaries, comprehensive benefits packages, and a People First culture that prioritizes employee well-being.

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Key Responsibilities:

• System Implementation: Assist in the deployment of Workday modules, ensuring configurations align with business requirements and industry best practices.
• Requirements Gathering: Collaborate with stakeholders to gather and document functional requirements for system enhancements and process improvements.
• Data Analysis: Analyze and validate data within the Workday system, ensuring accuracy and consistency across all modules.
• Troubleshooting: Identify and resolve system issues, providing support to users and acting as a liaison between IT and business teams.
• User Training: Develop and deliver training sessions and materials for end-users to maximize system utilization and efficiency.
• Reporting and Analytics: Provide guidance on reports and dashboards within Workday to support decision-making and track key performance indicators.
• Process Improvement: Recommend process enhancements based on system capabilities and user feedback to improve workflows and efficiency.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and user guides.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Information Technology, or a related field.
• 2 to 3 Years of experience as a Business Analyst, preferably with Workday or similar HRIS/ERP systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities, with a focus on collaboration.
• Proficient in data analysis and reporting tools.
• Strong working knowledge of Workday.
• Experience in Workday components such as Core HCM, Onboarding, Absence Management, Time Tracking, Benefits, Talent/Performance, and Advanced Compensation.
• Strong working knowledge of MS Office Suite (Excel, Word, PowerPoint).
• Ability to manage small projects independently.
• Demonstrated ability to handle multiple tasks effectively, and prioritize requests.
• Adapt well to change.
• Ability to manage confidential information with discretion.

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Administrative and Site Management You will be able to work with a diverse group of people from different cultures and nationalities. Your responsibilities will include soliciting constant feedback from employees, formulating programs to increase employee work efficiency and job satisfaction, and providing timely resolution to concerns.

Engineering Maintenance You will formulate and implement preventive maintenance programs for the site, anticipate equipment failure, and set up or recommend upgrades or replacements of equipment prior to failure. You will also be knowledgeable about industry best practices and latest technology.

Construction Management You will vet vendors, review and audit working drawings, provide technical specifications, and review computations as necessary. You will also be well-versed in construction methodologies and able to anticipate problems during site build-outs.

Housekeeping and Office Upkeep You will take the lead in implementing the site's housekeeping program, ensuring that the reception, operations area, offices, conference rooms, and restrooms are clean and orderly. You will also be accountable for inventory management and maintain a good working relationship with vendors.

Safety and Security You will assist the Safety and Security Team in managing the physical security operations of the site, help implement the safety program, and act immediately to correct any unsafe act or hazards that pose a risk to TaskUs employees.

Financial Management You will have proven knowledge of financial analysis and strategy, and be able to formulate programs that contribute to the site's operational efficiency. You will also have in-depth knowledge of financial reporting standards related to Facilities management.

At TaskUs, we offer competitive industry salaries and comprehensive benefits packages. We prioritize our employees' well-being and have a People First culture that encourages internal mobility and professional growth.

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The Wellness and Resiliency Senior Coach will assist the Wellness and Resiliency Manager/Sr Manager in leading the team by fulfilling assigned leadership and management tasks, such as coach observations, progress monitoring, data collection, and reporting.

Responsibilities:

• Leads the team in the absence of the W&R Manager
• Initiates and leads specific programs, activities, and projects assigned by the Manager or Director of Wellness and Resiliency
• Designs and facilitates advanced wellness sessions, outreach programs, and activities that support monthly programming
• Collaborates with other professionals, conducts research, and utilizes critical thinking skills and knowledge to address client needs
• Provides individual and group coaching sessions using a prescribed approach, following the ICF Core Competencies and ICF Code of Ethics
• Partners in the creation and implementation of individual action plans
• Evaluates data and checks in with clients at specific times to help them keep track of their achievement of their set goals
• Schedules and conducts regular and consistent individual and group coaching sessions and is assigned more complex coaching issues by the Manager
• Creates and organizes confidential client files including intake and session documentation
• Collaborates with other professionals and utilizes critical thinking skills and knowledge to address client needs
• Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals
• Reports accurate and consistent data following designed processes and using prescribed tools
• Attends activities and completes all development programs and training sessions required by the department and the company
• Prepares monthly scorecards, business review deck, and presents on business reviews for specific clients
• Prepares a quarterly event with other senior coaches for a coaches' catch-up

Requirements:

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks
• Minimum 3 years experience in coaching or counseling
• Minimum 2 years experience leading a team or a project
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• Outstanding communication skills, with emphasis on listening skills
• Above Average fluency in written and spoken English
• A strong desire to help others
• Flexibility to work with shifting hours
• Proficient in office software applications

Preferred Qualifications:

• Certification in Life Coaching
• Licensed Psychologist, Guidance Counselor, or Psychometrician
• Masters Degree in Psychology, Social Work, or similar tracks
• Experience in and general knowledge of mental health care

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Key Responsibilities:

• System Implementation: Assist in the deployment of Workday modules, ensuring configurations align with business requirements and industry best practices.
• Requirements Gathering: Collaborate with stakeholders to gather and document functional requirements for system enhancements and process improvements.
• Data Analysis: Analyze and validate data within the Workday system, ensuring accuracy and consistency across all modules.
• Troubleshooting: Identify and resolve system issues, providing support to users and acting as a liaison between IT and business teams.
• User Training: Develop and deliver training sessions and materials for end-users to maximize system utilization and efficiency.
• Reporting and Analytics: Provide guidance on reports and dashboards within Workday to support decision-making and track key performance indicators.
• Process Improvement: Recommend process enhancements based on system capabilities and user feedback to improve workflows and efficiency.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and user guides.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, Information Technology, or a related field.
• 2 to 3 Years of experience as a Business Analyst, preferably with Workday or similar HRIS/ERP systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities, with a focus on collaboration.
• Proficient in data analysis and reporting tools.
• Strong working knowledge of Workday.
• Experience in Workday components such as Core HCM, Onboarding, Absence Management, Time Tracking, Benefits, Talent/Performance, and Advanced Compensation.
• Strong working knowledge of MS Office Suite (Excel, Word, PowerPoint).
• Ability to manage small projects independently.
• Demonstrated ability to handle multiple tasks effectively, and prioritize requests.
• Adapt well to change.
• Ability to manage confidential information with discretion.

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You will apply a content policy to digital content and execute handling procedures consistently. Your responsibilities will include identifying subtle differences in digital communication and accurately enforcing the client's terms of use by monitoring reports of abuse on the site.

In your day-to-day work, you will review content such as videos, news stories, images, political ads, and social media profiles. You will score this content based on areas like age-appropriateness, level of violence, sexual content, and political transparency.

To perform this role effectively, you will receive training on how to enforce the client's policies and use these policies to support the overall business.

TaskUs prioritizes employee well-being and offers competitive industry salaries and comprehensive benefits packages. As a Content Moderator, you will have access to wellness activities, such as dance parties, fitness challenges, and on-site wellness programs.

Requirements:

• At least one year of prior operations experience in a shared services or customer experience environment
• High school diploma or equivalent
• Fluency in English and Hungarian
• Strong interpersonal skills, verbal and written communication skills, and empathy
• High affinity and cultural awareness of political and social situations regarding the relevant market and region

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Wellness activities and programs
• Opportunities for professional growth and internal mobility

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Responsibilities:

• Develop and implement plans to meet service level agreements, response time, and quality goals
• Demonstrate working knowledge of key performance indicators
• Develop and utilize a mechanism to track and report key performance indicator data
• Forecast workload using statistical techniques
• Schedule staff to forecasted workload
• Identify and apply principles that enable continuous quality assurance and process improvement
• Maximize the centre's investment in technology
• Identify and manage key customer-related processes
• Regularly test and execute a disaster recovery strategy
• Mitigate capacity risks by managing dependencies across multiple sites and regions
• Clear communication on dependencies and partner with teams on changes or deviations to plan
• Coordinate with Operations, Capacity Planning, Forecasting and Finance teams to analyse historical data and forecast demand
• Manage the analysis of daily, weekly, and monthly reporting of site performance via Key Performance Indicators
• Support global/site management to optimize staffing requirements
• Root cause analysis and corrective action plan for variances in operational performance
• End-to-end WFM support and revenue
• Manage SLA through strategic planning, monitoring, and providing recommended workflow options and directives to maintain acceptable SLA
• Build, manage, and leverage a diverse workforce
• Identify and execute a strategy for building team effectiveness
• Apply a workforce operational model that meets client needs and organizational requirements
• Implement a strategic business plan
• And other ad hoc tasks that will be appointed in relation to the role

Requirements:

• At least 5 years or more of experience in a leadership role related to Workforce Management
• Strong verbal and written communication skills
• Ability to manage multiple, complex, ongoing tasks and projects
• Strong attention to detail and a strong desire to optimize procedures
• Proficient in statistical analysis, computer, and software skills
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint)
• Reporting proficiency and strong coaching skills

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Responsibilities:

• Oversee and direct the activities of multiple campaigns, Operations Managers, Team Leaders, and staff
• Manage and staff operations assignments
• Provide temporary coverage and training
• Ensure excellent client service and problem resolution
• Develop individual and team goals and implement plans to achieve objectives
• Guide Operations Managers in setting team and individual goals
• Assist the Operations Director in crafting operations procedures

Requirements:

• At least 3 years of related working experience, preferably as a Senior Manager/Director specializing in BPO Operations and Management or equivalent
• Experience handling at least 600 FTEs
• Strong computer skills, especially in MS Office applications and Google applications
• Excellent verbal and written communication and customer service skills
• Ability to multitask and work in a fast-paced, high-stress environment
• Strong organizational, analytical, and managerial skills
• Professional, courteous, and resilient attitude

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The ideal candidate will have at least three years of related working experience in customer experience operations and management, strong interpersonal skills, verbal and written communication skills, and empathy. You will be able to multitask, work in a fast-paced environment, and lead a team to achieve targets.

As an Operations Manager at TaskUs, you will have the opportunity to work on campaigns that may include disturbing content, such as child exploitation and abuse, animal torture, gang violence, murder, and hate speech. TaskUs prioritizes employee well-being and offers comprehensive benefits packages, including regular health and wellness counseling.

Responsibilities:

• Ensure KPIs are met consistently
• Develop employees to reach their full potential
• Create a culture of awareness and prevention
• Lead a team to achieve targets
• Analyze situations and data to inform decisions

Requirements:

• At least three years of related working experience in customer experience operations and management
• Strong interpersonal skills, verbal and written communication skills, and empathy
• Ability to multitask and work in a fast-paced environment
• Experience leading a team to achieve targets
• Cultural awareness of political and social situations regarding the relevant market and region

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As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels in accordance with mutually agreed-upon procedures.

You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities, which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.

You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Responsibilities

• Provide mentorship, guidance, and career development to team members
• Implement escalation channels
• Lead a high-performing team through transition
• Establish team goals and measure progress
• Identify actionable insights and suggest recommendations

Requirements

• 2-3 years of prior relevant people management experience
• Campaign/client management skills, account management, consultative, etc.
• Location: Athens (office-based)
• Language proficiencies: Spanish (C1) and English (B2)
• Strategic thinker with strong analytical and creative problem-solving skills
• Experience following KPIs, providing constructive criticism, and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for the development of teammates

What We Offer

• Competitive industry salaries
• Comprehensive benefits packages, including:
• Health & Wellness: Private Health & Life Insurance plan
• Transportation Allowance
• Meal Allowance

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Responsibilities:

• Respond to telephone calls and email messages from users requesting assistance
• Log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure
• Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity
• Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates
• Assist in conducting user's application testing during program implementation, migration, and system maintenance
• Perform desktop system maintenance/upgrades, including all desktop OS patches, and create/maintain documentation of instructional procedures
• Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company
• Perform scheduled preventive maintenance of computer systems

Requirements:

• At least 2 years of experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
• Knowledge of IT systems and equipment, as well as their installation, configuration, maintenance, and repair
• Vast working knowledge of IT requirements/demands in call center operations and corporate organizations
• Above-average problem-solving, decision-making, and analytical skills
• Excellent English communication skills - both spoken and written
• Good time and project management skills
• Adaptive to changing work schedules and working hours
• Excellent customer orientation and interpersonal, customer care skills

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Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Deal with challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company
• Problem-solving and critical thinking skills
• Passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in English (C2/Native) and Chinese (B2) speaking and writing
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
• 1 year sales experience

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• People First culture
• Internal mobility and professional growth opportunities

Job Data by YubHub.

You will apply a content policy to digital content and execute handling procedures with consistency. Your responsibilities will include identifying subtle differences in digital communication and accurately enforcing the client's terms of use by monitoring reports of abuse on the site.

In your day-to-day work, you will review content such as videos, news stories, images, political ads, and social media profiles. You will score this content based on areas like age-appropriateness, level of violence, sexual content, and political transparency.

To perform this role effectively, you will receive training on how to enforce the client's policies and use these policies to support the overall business.

As a Content Moderator, you will also participate in employee assistance programs, program reporting initiatives, and training to foster well-being within yourself and the employee community.

Requirements:

• At least one year of prior operations experience in a shared services or customer experience environment
• High school diploma or equivalent
• Fluency in English and Portuguese, with the ability to read and speak both languages
• Strong interpersonal skills, verbal and written communication skills, and empathy
• High affinity and cultural awareness of political and social situations regarding the relevant market and region

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Priority on employee well-being
• Opportunities for internal mobility and professional growth
• Onsite wellness activities, free munchies, popcorn, and food for purchase from local vendors

Working Conditions:

• The role involves working on a computer daily to review content
• Potential exposure to graphic and disturbing content, with support systems in place for employee well-being

Job Data by YubHub.

Responsibilities:

• Meet with Subject-Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development
• Determine the level of effort required for all aspects of development
• Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training decks, interactivity modules, quizzes, activities, etc.)
• Create assessments per the defined assessment strategy
• Supports facilitation of answer validation sessions for fully defensible and aligned assessments as directed by the Training Program Manager
• Review training content created by other team members
• Assist with onboarding and upskilling new Learning Experience Consultants
• Develop SMART Learning Objectives
• Peer to Peer mentorship and upskilling

Requirements:

• BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience
• At least 5 years of Instructional Design/Curriculum development experience
• At least 3 years of experience reviewing the work of others for quality and consistency
• At least 2 years of proven excellence in developing fully ADA-compliant training deliverables
• At least 2 years of experience using e-learning tools (i.e., Articulate, Captivate) to create training content
• Experience working with fast-paced cutting-edge technologies
• Strong organizational skills
• Experience with documentation, technical writing, and narrative scripting
• Tolerance and enthusiasm for working with ambiguity and change
• Experience with e-learning authoring software; i.e., Articulate Storyline, Evolve for course development
• Experience in corporate education

Nice to haves:

• Experience identifying training needs, defining, and building scalable training solutions to address the needs of a diverse international audience
• Experience migrating training courses into Cornerstone or other LMS
• Solid experience planning for and managing several large-scale, complex training projects and coordinating cross-functional stakeholders to deliver quality training materials within deadlines; excellent relationship-building, collaboration, consultation, and influencing skills
• A team player with a positive attitude; excellent written and oral business communication and people skills
• Video editing such as Premiere, Finalcut, Camtasia, etc.
• Learning Management System - Cornerstone LMS
• SQL queries and visualization of key performance metrics
• Google Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA

Job Data by YubHub.

Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in Portuguese (B2/C1) and English (B2/C1) speaking and writing
• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Deal with challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives
• Problem-solving and critical thinking skills
• Passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in English (B2) and German (C1/C2/Native) speaking and writing
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
• 1 year sales experience

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

Responsibilities:

• Design and expand training and development programs
• Ensure alignment with product-specific training methodologies and initiatives
• Create and deliver end-user, partner, and distributor training
• Monitor and review trainee progress
• Ensure statutory training requirements are met
• Maintain relevant training documents
• Research new technologies and methodologies in workplace learning

Requirements:

• At least 1-2 years of experience in a related field (training specifically in FinTech domain)
• Minimum qualification as a college or vocational school graduate
• Proficiency in Microsoft and Google applications
• Strong communication, presentation, and class facilitation skills
• Interpersonal, conflict management, and mentoring skills
• Ability to work in a flexible schedule, including weekends, holidays, and long hours
• High energy, enthusiastic, and motivational training style
• Strong organisational, planning, project management, problem-resolution, communication, presentation, facilitation, and influencing skills

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Key Responsibilities

• Monitoring: Proactively monitor core network health using enterprise tools (e.g., SolarWinds, Thousandeyes) and respond immediately to system alerts.
• Triage & Escalation: Validate incoming alerts, perform initial diagnostic checks, and escalate complex issues to NOC Engineers following standard operating procedures.
• Health Checks & Reporting: Perform infrastructure checks and assist in generating network performance metrics for management.
• Documentation: Help track device inventory, knowledge base entries, and network documentation.

Qualifications

• Currently pursuing a degree in Computer Science, Electronics Engineering, IT, or a related field.
• Basic grasp of networking fundamentals (TCP/IP, OSI model, DNS/DHCP, Subnetting, Routing/Switching).
• Basic familiarity with network diagnostics (ping, traceroute, Wireshark).

Work Schedule/ Work Shift/ Travel

• Monday to Friday only
• Onsite
• 8AM to 5PM

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The Physical Safety and Security Manager will prioritize the welfare and wellbeing of each employee, ensuring that they go home safe and sound. This involves partnering with Operations and senior-level decision makers to ensure employee safety and security, as well as providing necessary training to drive innovative thinking and high-quality technical project management capability.

Key responsibilities include:

• Providing necessary training to drive innovative thinking and high-quality technical project management capability
• Ensuring the team can apply market knowledge, customer insights, and technical knowledge for site project execution and development
• Partnering with Operations and senior-level decision makers to ensure employee safety and security
• Submitting weekly and monthly reports identifying potential issues and escalating critical issues immediately to management
• Attending regular Leadership Meetings and holding regular calibration sessions with assigned teams

The ideal candidate will have:

• A degree in Criminal Justice, Public Administration, Business, or related subjects
• Ability to express ideas, analysis, findings, and formulate recommendations through clear and effective written and verbal communications
• Previous experience in Physical Security or Public Service
• Excellent interpersonal skills, including being sensitive and tactful
• Charisma and passion for the welfare of people
• Capability of good judgment and critical thinking when faced with actual disasters
• Experience with solving complex problems, preferably with previous experience with actual disaster response
• OSHA certification
• 2-3 years of experience and background working on Public Safety, Red Cross Training, or related safety trainings
• Good knowledge of security and environment hazards

TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritizing employee well-being and a People First culture.

Job Data by YubHub.

Key Responsibilities:

• Provide first-line support to help end-users resolve routine IT problems through various channels including phone, email, chat, or ticketing system.
• Document, prioritize, log, and monitor incoming assistance requests utilizing the enterprise ITSM ticketing system.
• Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).
• Serve as a communication link for users and stakeholders by providing updates on incident resolution, upcoming modifications, or pending approvals.
• Review and update internal technical resources as well as customer-facing self-service documentation.

Qualifications & Skills:

• Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline (equivalent certifications or hands-on experience also accepted).
• Solid fundamental understanding of customer service principles.
• Familiarity with core office suites (Google Workspace, Microsoft Office/365), computer hardware, and basic troubleshooting.
• Exceptional problem-solving capabilities paired with a strong interest in emerging technologies.
• Outstanding written and oral communication skills centered on a customer-focused approach.

Preferred (Bonus Points):

• Previous exposure to enterprise ITSM tools like ServiceNow.
• Fundamental familiarity with Active Directory environments.

What You Will Gain:

• Hands-on industry exposure and practical experience interacting with corporate operational workflows, security frameworks, and IT tools.
• Professional guidance and personalized mentorship from senior IT leaders to guide your career growth.
• Professional development and tangible accomplishments with mainstream ITSM paradigms, including ITIL.
• Vibrant team environment with a supportive and collaborative culture focused on continuous learning and professional development.

Job Data by YubHub.

Key Responsibilities

• Provide first-line support to help end-users resolve routine IT problems through various channels.
• Document, prioritize, log, and monitor incoming assistance requests using the enterprise ITSM ticketing system.
• Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).
• Serve as a communication link for users and stakeholders by providing updates on incident resolution, upcoming modifications, or pending approvals.
• Review and update internal technical resources as well as customer-facing self-service documentation.

Qualifications & Skills

• Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline.
• Solid fundamental understanding of customer service principles.
• Familiarity with core office suites, computer hardware, and basic troubleshooting.
• Exceptional problem-solving capabilities paired with a strong interest in emerging technologies.
• Outstanding written and oral communication skills centered on a customer-focused approach.

Preferred (Bonus Points)

• Previous exposure to enterprise ITSM tools like ServiceNow.
• Fundamental familiarity with Active Directory environments.

What You Will Gain

• Hands-on industry exposure and practical experience interacting with corporate operational workflows, security frameworks, and IT tools.
• Professional guidance and personalized mentorship from senior IT leaders.
• Professional development and tangible accomplishments.
• Vibrant team environment with a supportive and collaborative culture.

Job Data by YubHub.

Key Responsibilities:

• Provide first-line support to end-users through various channels, including phone, email, chat, or ticketing system, resolving routine IT problems such as basic software troubleshooting, login challenges, and password resets.
• Document, prioritize, log, and monitor incoming assistance requests using the enterprise ITSM ticketing system.
• Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).
• Serve as a communication link for users and stakeholders, providing updates on incident resolution, upcoming modifications, or pending approvals.
• Review and update internal technical resources and customer-facing self-service documentation.

Qualifications & Skills:

• Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline (equivalent certifications or hands-on experience also accepted).
• Solid fundamental understanding of customer service principles.
• Familiarity with core office suites (Google Workspace, Microsoft Office/365), computer hardware, and basic troubleshooting.
• Exceptional problem-solving capabilities paired with a strong interest in emerging technologies.
• Outstanding written and oral communication skills centered on a customer-focused approach.

Preferred (Bonus Points):

• Previous exposure to enterprise ITSM tools like ServiceNow.
• Fundamental familiarity with Active Directory environments.

What You Will Gain:

• Hands-on industry exposure and practical experience interacting with corporate operational workflows, security frameworks, and IT tools.
• Professional guidance and personalized mentorship from senior IT leaders.
• Professional development and tangible accomplishments, including familiarity with mainstream ITSM paradigms, such as ITIL.
• A vibrant team environment with a supportive and collaborative culture focused on continuous learning and professional development.

Job Data by YubHub.

Key Responsibilities:

• Provide first-line support to help end-users resolve routine IT problems through various channels including phone, email, chat, or ticketing system.
• Document, prioritize, log, and monitor incoming assistance requests utilizing the enterprise ITSM ticketing system.
• Route unresolved issues to specialized technical teams in compliance with established service level agreements (SLAs).
• Serve as a communication link for users and stakeholders by providing updates on incident resolution, upcoming modifications, or pending approvals.
• Review and update internal technical resources as well as customer-facing self-service documentation.

Qualifications & Skills:

• Academic pursuit in Computer Science, Information Technology, Information Systems, or a related discipline.
• Solid fundamental understanding of customer service principles.
• Familiarity with core office suites, computer hardware, and basic troubleshooting.
• Exceptional problem-solving capabilities paired with a strong interest in emerging technologies.
• Outstanding written and oral communication skills centered on a customer-focused approach.

What You Will Gain:

• Hands-on industry exposure and practical experience interacting with corporate operational workflows, security frameworks, and IT tools.
• Professional guidance and personalized mentorship from senior IT leaders.
• Professional development and tangible accomplishments.
• Vibrant team environment with a supportive and collaborative culture.

Job Data by YubHub.

You will apply a content policy to digital content and execute handling procedures with consistency. Your responsibilities will include identifying subtle differences in digital communication and accurately enforcing the client's terms of use by monitoring reports of abuse on the site.

In this role, you will work on a computer reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. You will score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.

To perform this job successfully, you will need to have at least one year of prior operations experience in a shared services or customer experience environment. You will also need to have a high school diploma or equivalent and be fluent in English and Norwegian.

TaskUs prioritizes employee well-being and offers competitive industry salaries and comprehensive benefits packages. The company also provides onsite free munchies, popcorn, and food for purchase from local source food vendors.

As a Content Moderator, you will have access to various wellness programs, including counseling sessions, wellness coaching sessions, and resiliency programming. However, please note that this role may involve exposure to graphic and disturbing content, and TaskUs reserves the right to reassign content moderators to other projects based on staffing needs and employee performance.

Job Data by YubHub.

Responsibilities:

• Handle the flow of people through the business and ensure that all applicant engagement, reception management, client & executives experiences are ridiculously flawless, fun & exciting.
• Regulate to maintain administrative work such as billing validations, shuttle & logistics, executive and client management, assets & office supplies management.
• Work daily with different team departments to ensure that anticipation of applicants are aligned with each other to provide the best customer service experience.
• Assist and help in making sure that all business related policies and procedures are understood and followed as enforced by the leaders.
• Maintain excellent relationship building with vendors and internal customers for departmental discussions and actions.
• In charge of daily/weekly/monthly/annual reports to track office supplies requisition, delivery, retrievals, inventory, consumption and validation.

Requirements:

• A sociable multitasker with class & style.
• Excellent written & verbal communication skills.
• Highly organized, creative and proficient in writing.
• College Level or Bachelor’s Degree preferably related to Business Administration, Communications & Hospitality Management.
• Ability to work on site from Monday to Friday with flexible working shift schedules.
• Approachable, patient, and flexible.
• Knowledge of Microsoft Office and understanding of Google Suite and Creative applications such as Canva or Photoshop would be a plus.

We offer competitive industry salaries and comprehensive benefits packages, and a People First culture that prioritizes employee well-being.

Job Data by YubHub.

Your main responsibilities will include:

• Handling the flow of people through the business and ensuring that all applicant engagement, reception management, client and executive experiences are seamless and enjoyable.
• Regulating and maintaining administrative tasks such as billing validations, shuttle and logistics, executive and client management, assets and office supplies management.
• Collaborating with different team departments to ensure that applicant expectations are aligned with each other to provide the best customer service experience.
• Assisting in ensuring that all business-related policies and procedures are understood and followed.
• Building and maintaining excellent relationships with vendors and internal customers.
• Preparing daily, weekly, monthly, and annual reports to track office supplies requisition, delivery, retrievals, inventory, consumption, and validation.

To be successful in this role, you should:

• Be a sociable multitasker with excellent written and verbal communication skills.
• Be highly organised, creative, and proficient in writing.
• Have a college-level or bachelor's degree in Business Administration, Communications, or Hospitality Management.
• Be able to commit to working on-site from Monday to Friday with flexible working shift schedules.
• Be approachable, patient, and flexible.
• Have knowledge of Microsoft Office and Google Suite, as well as creative applications such as Canva or Photoshop.

TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritising employees' well-being and promoting a People First culture.

Job Data by YubHub.

Key Responsibilities

Internal Audit

• Assist in developing and executing the annual risk-based internal audit plan
• Lead and/or supervise audit engagements from planning through reporting, ensuring adherence to professional standards
• Proactively assess and identify significant risks across the organization
• Prepare and present clear, concise, and timely audit reports to senior management and the Audit Committee
• Oversee the timely follow-up on audit recommendations
• Serve as a trusted advisor to management on matters of internal controls, risk mitigation, and corporate governance

Investigations

• Lead and conduct complex internal investigations in an independent, objective, and timely manner
• Conduct effective interviews, gather and analyze evidence, and maintain complete, accurate, and confidential investigation files
• Prepare detailed, high-quality investigation reports summarizing findings, conclusions, and recommended disciplinary or remedial actions
• Identify trends and control deficiencies arising from investigations and recommend process improvements
• Coordinate and liaise with Legal, Human Resources, Compliance, and external parties as required

Leadership and Team Management

• Manage, mentor, and coach a team of auditors and/or investigators
• Drive continuous improvement in Internal Audit and Investigations methodologies, tools, and reporting
• Build and maintain strong working relationships with management across all departments

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Professional certification such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or Chartered Accountant (CA)
• Minimum 7-10 years of progressive experience in internal audit, public accounting, or a related financial/compliance field
• Minimum 3-5 years of management experience, leading audit or investigation teams
• Demonstrated experience in planning and conducting complex fraud/misconduct investigations

Required Competencies & Skills

• In-depth knowledge of IIA Standards, corporate governance frameworks, risk management principles, and financial reporting standards
• Exceptional ability to analyze complex data, identify underlying issues, and develop practical, risk-focused solutions
• Excellent written and verbal communication skills
• Uncompromising ethical standards, objectivity, and a high level of professional integrity
• Proven ability to conduct sensitive interviews, influence stakeholders, and manage conflict effectively

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Responsibilities:

• Provide instructional design services to key functions, including implementations, project management, client services, consultancy, and product-specific training
• Collaborate with multimedia, content, and LMS administration teams to design, develop, and implement innovative self-paced and instructor-led training programs
• Analyze learning needs, determine required skills and competency levels, and identify training objectives and performance targets
• Design, develop, and implement training content, including storyboards, scripts, and facilitator guides
• Facilitate train-the-trainer sessions and knowledge transfer sessions
• Evaluate learning effectiveness and suggest improvements
• Develop learning content, including conceptualizing the overall look and feel of digital learning lessons
• Manage the overall development of training projects
• Work with other workstreams, including LMS team and design team
• Identify opportunities to improve the team's processes and output

Requirements:

• Bachelor's degree or equivalent in Instructional Design or closely related course
• 3-5 years of experience designing learner-centered training programs and developing related training materials
• Working knowledge of adult learning, instructional design, and evaluation principles and practices
• Technical skills, including technology literacy, understanding of courseware authoring tools, and experience with e-learning design principles and platforms
• Strong organizational and interpersonal management skills, ability to manage time effectively, and self-motivation

Job Data by YubHub.

Responsibilities

• Own delivery and P&L, leading multi-site, multi-client AV and robotics programs with full accountability for revenue growth, gross margin, utilization, and client satisfaction.
• Build the operating model, designing scalable, 24/7 workflows for remote assistance, teleoperation, fleet and depot support, data collection, annotation, simulation and scenario review, and edge-case triage.
• Drive safety and quality, establishing safety-case-aligned processes, incident management, root-cause analysis, and audit readiness.
• Partner with customers, acting as executive sponsor for strategic AV and robotics accounts; run QBRs, shape roadmaps, and translate evolving ODD, model, and fleet requirements into staffing, tooling, and process plans.
• Scale talent, recruiting, training, and certifying remote operators, fleet technicians, annotators, QA leads, and program managers; define career paths, competency frameworks, and fatigue and wellness standards for safety-critical roles.
• Lead through technology and AI, embedding automation, ML-assisted labeling, tooling, and analytics to improve cost per task, latency, and accuracy.
• Expand the business, partnering with Sales, Solutions, and Strategy to develop new offerings, pricing models, and go-to-market plans.
• Manage risk and compliance, ensuring data security, privacy, and regulatory compliance across jurisdictions.
• Lead the organization, managing a global team of directors, program leaders, and site leads across onshore, nearshore, and offshore locations.

Requirements

• 12+ years of operations leadership, including 5+ years in autonomous vehicles, robotics, mobility, logistics automation, or other safety-critical, technology-driven operations.
• Direct experience running remote assistance, teleoperation, fleet operations, or AV/robotics data operations.
• Proven record of scaling operations from pilot to commercial deployment.
• P&L ownership of a business of $50M+.
• Experience leading large, distributed workforces across multiple sites and geographies.
• Working knowledge of safety frameworks, incident response, and regulatory environments for autonomous systems.

Preferred Qualifications

• Familiarity with AV and robotics data pipelines.
• Experience with humanoid, warehouse, or last-mile delivery robotics operations.
• Background in BPO or managed services.
• Experience with M&A integration or building a new business line.

Benefits

• Competitive industry salaries.
• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off.

Location: San Antonio, Texas, USA Work setup: Remote-flex Travel: 25–35%

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Performance Ownership (Quality & Productivity)

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.

Calibration & Alignment

• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
• Drive alignment on guidelines, scorecards, and any policy/standard updates to minimize variance and improve quality consistency.

Client Management & Communication

• Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.
• Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.

Multi-Campaign Management

• Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.
• Prioritize workload effectively to meet deadlines and maintain stable execution across campaigns.

Cross-Functional Collaboration

• Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.
• Ensure all stakeholders are informed, aligned, and accountable to campaign requirements and updates.

Required Skills & Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred)
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Confident in handling escalations, setting expectations, and driving resolution.
• Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
• Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

Job Data by YubHub.

Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in Ukrainian (C1/C2/Native) and English (B2/C1) speaking and writing
• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

What We Offer:

• Competitive industry salaries and comprehensive benefits packages
• Commitment to a People First culture
• Various departments established, including Total Rewards, Wellness, HR, and Diversity
• Internal mobility and professional growth opportunities

Job Data by YubHub.

Your main tasks will center on being the first level of escalation in fixing problems and ensuring that clients' complaints are resolved in a timely manner and avoided in the future.

Responsibilities:

• Prepare weekly and monthly reports on the quality of Teammates' performance
• Identify potential quality issues per a defined process and escalate ongoing quality issues to management
• Verify implemented solutions or fixes to ongoing quality issues
• Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders
• Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients

Requirements:

• Knowledge of customer service practices within and/or beyond the BPO space
• Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related
• Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications
• Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies
• Background in conducting research and analytics, backed by advanced computer proficiency
• Experience in mediation and conflict resolution techniques

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

You will apply a content policy to digital content and execute handling procedures with consistency. Your responsibilities will include identifying subtle differences in the meaning of digital communication and accurately enforcing the client's terms of use by carefully monitoring reports of abuse on the site.

In this role, you will work on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.

TaskUs prioritizes employee well-being and offers competitive industry salaries and comprehensive benefits packages. The company has a People First culture and provides opportunities for internal mobility and professional growth.

Requirements:

• At least one year of prior operations experience in shared services or a customer experience environment
• High school diploma or equivalent
• Fluency in English and Kurdish
• Strong interpersonal skills, verbal and written communication skills, and empathy

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Opportunities for internal mobility and professional growth
• Wellness activities such as dance parties, fitness challenges, on-site wellness programs, video games, and team development exercises
• Free munchies, popcorn, and food for purchase from the market or local source food vendors

Job Data by YubHub.

You will apply a content policy to digital content, execute handling procedures consistently, and identify subtle differences in digital communication.

Your day-to-day tasks will involve reviewing content such as videos, news stories, images, and social media profiles, scoring them on areas like age-appropriateness, violence, and sexual content.

To perform this role effectively, you will receive training on enforcing client policies and using them to support the business.

In addition to your core responsibilities, you will participate in wellness activities, such as dance parties, fitness challenges, and on-site wellness programs.

TaskUs prioritizes employee well-being, offering competitive industry salaries and comprehensive benefits packages.

Requirements:

• At least one year of prior operations experience in shared services or a customer experience environment
• High school diploma or equivalent
• Fluency in English and Hebrew
• Strong interpersonal, verbal, and written communication skills
• Empathy and high cultural awareness of political and social situations

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Opportunities for professional growth and internal mobility
• Wellness programs and activities
• Free onsite food and snacks

Job Data by YubHub.

As a Sourcing Manager, you will:

• Design performance-efficient reports and visualizations for business and technical audiences
• Make large and complex data more accessible, understandable, and usable
• Transform, improve, and integrate data based on business requirements
• Be responsible for data federation
• Create and maintain a reports instruction manual
• Deliver data in a useful and appealing way to users

Requirements:

• At least 5+ years of hands-on experience in Power BI or other foundational Power BI applications
• At least 5+ years of exposure to ETL, databases/data warehouse related to developing reports using Power BI
• Ability to work with large amounts of information and see the bigger picture
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Critical thinking
• Communication skills, both written and verbal
• Excellent math skills (optional but preferred)
• Ability to contribute proactively both independently and as part of a team

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Responsibilities:

• Develop and implement innovative recruitment marketing strategies
• Leverage understanding of the business and integrate that into sound sourcing efforts
• Specialize in graphic design to preserve the unique employer brand
• Ensure hiring requirements are delivered

Requirements:

• Two years of experience in sourcing, recruitment marketing
• A Bachelor’s Degree in Human Resource Management, Business Studies/Administration/Management, Marketing, Psychology or equivalent
• Proficient in Google and Microsoft applications
• Proficient in Adobe Photoshop, Illustrator, and other design software
• Excellent communication, interpersonal, and organizational skills
• Experience in events coordination and database management

Benefits:

• Competitive industry salaries
• Comprehensive benefits packages
• People First culture
• Internal mobility and professional growth opportunities

TaskUs is committed to providing equal access to opportunities and welcomes applicants of different backgrounds, demographics, and circumstances.

Job Data by YubHub.

You will review digital content, such as videos, news stories, images, and social media profiles, and assess them for factors like age-appropriateness, violence, sexual content, and political transparency.

To perform this role effectively, you will need to:

• Apply a content policy to digital content and execute handling procedures consistently
• Identify subtle differences in digital communication and accurately enforce the client's terms of use
• Participate in employee assistance programs, reporting initiatives, and training to promote well-being
• Escalate any changes that may impact performance or KPIs through the appropriate channels
• Adhere to security measures, confidentiality, and project requirements

In return, TaskUs offers a competitive salary, comprehensive benefits package, and a supportive work environment that prioritizes employee well-being.

Requirements:

• At least one year of prior operations experience in a shared services or customer experience environment
• High school diploma or equivalent
• Fluency in English and Danish
• Strong interpersonal, verbal, and written communication skills
• Empathy and high cultural awareness of political and social situations

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Prioritized employee well-being through various departments, including Total Rewards, Wellness, HR, and Diversity
• Opportunities for internal mobility and professional growth
• Onsite wellness activities, free munchies, and food options

Job Data by YubHub.

Responsibilities:

• Set standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; four-year college degree preferred
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Follow well-defined methods, procedures, and reports
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Flexible schedule, including weekends, holidays, and longer hours

Nice to Have:

• At least 1-2 years of working experience in a related field
• Strong leadership skills and proficiency in handling groups

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Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in Italian (B2/C1) and English (B2) speaking and writing
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Commitment to a People First culture
• Internal mobility and professional growth opportunities

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Your responsibilities will include:

• Handling due process documents and proceedings, such as admin hearings
• Conducting or acquiring background checks and employee eligibility verifications
• Performing routine tasks required to administer and execute human resource programs, including compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
• Handling employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
• Attending and participating in employee disciplinary meetings, terminations, and investigations
• Maintaining compliance with local employment laws and regulations, and recommended best practices; reviewing policies and practices to maintain compliance
• Maintaining knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management
• Performing other duties as assigned

To be successful in this role, you will need:

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• BPO background and experience is a plus

TaskUs offers competitive industry salaries and comprehensive benefits packages, and prioritizes its employees' well-being.

Job Data by YubHub.

Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Deal with challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives
• Problem-solving and critical thinking skills
• Passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in Spanish (C1/C2/Native) and English (B2/C1) speaking and writing
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

Responsibilities:

• Provide technical-based customer assistance through chat and email
• Deal with challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider company, taking part in department initiatives and providing feedback/updates
• Utilize problem-solving and critical thinking skills
• Prioritize the customer's interest and satisfaction
• Be social media savvy and able to communicate effectively verbally and in written format

Role Requirements:

• English (B2/C1) speaking and writing
• Great communication skills, written and oral
• Ability to work independently and as a remote team player
• Adaptable and flexible, with ability to work with process and information changes
• Willing to participate in a background screening
• Proven customer communication experience (email & chat)
• Strong working knowledge of external systems and PC-based internet and software applications
• Willing to learn new skills in a brand-new industry within the market

Job Data by YubHub.

As a Logistics Coordinator you will blend traditional site facilities maintenance with hands-on, high-velocity operational logistics. You will oversee day-to-day building operations, hardware/equipment dispatch, site bookings, vendor management, inventory tracking, and pre-move location setups.

Key Roles & Responsibilities

• Site Maintenance, Safety & Facilities Operations:
• Perform facilities maintenance and repairs according to standard procedures and site operational schedules.
• Conduct regular inspections of furniture, lighting/bulbs, electrical outlets, ventilation systems, and restroom fixtures to ensure optimal working condition.
• Inspect and troubleshoot building safety systems and adhere strictly to all applicable safety rules and security procedures.
• Logistics, Field Operations & Booking Workflows:
• Target site bookings 4 weeks in advance, validating headcount, equipment, power requirements, and host approvals.
• Maintain the master location tracker and organize designated Drive folders for each site.
• Own host/property owner communications, damage escalation workflows, and site access coordination.
• Supply, Asset & SLA Management:
• Practice high efficiency in logging, monitoring, and handling purchase requisitions and purchase orders.
• Manage shipping, receiving, and complete accounting of incoming deliveries for office equipment, furniture, fixtures, and fixed assets.
• Perform daily walkthroughs and manage inventories for office supplies, cleaning materials, and hardware assets.

Requirements & Qualifications

• Experience & Education:
• 1+ year(s) of previous experience in facilities maintenance, technical operations, maintenance supervision, or a related field.
• High School Diploma required; background or vocational training in Facilities Management, Business Management, or a related technical field is preferred.
• Technical & Core Skills:
• Well-versed in facilities management best practices, building safety systems, and basic construction, repair, or maintenance techniques.
• Proficient with computer software and digital tools.
• Physical & Operational Requirements:
• Must possess a valid Driver’s License.
• Able to perform physical tasks including bending, squatting, climbing ladders, standing, and walking for extended periods.
• Leadership & Soft Skills:
• A positive, solution-oriented mindset with sharp, accurate attention to detail.
• Excellent verbal and written communication skills to liaise across teams, hosts, clients, and leadership.

What We Offer:

• Competitive industry salaries ranging from $50,000.00 to $74,000.00 per year.
• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Job Data by YubHub.

Responsibilities:

• Provide satisfying experiences to customers
• Meet and exceed client Key Performance Indicators (KPIs)
• Understand and maintain confidentiality of TaskUs policies
• Provide feedback to management on issues and areas for improvement
• Participate in training to improve work performance

Requirements:

• Ability to work in shifts (including night shifts with additional pay)
• Call experience is a plus, but not required
• High language proficiency, writing skills, and comprehension
• Typing speed of 30 words per minute (audio and non-audio)
• Computer literacy with proficiency in Windows OS, Apple OS X, MS Office, and Google applications
• Critical thinking skills with focus on problem-solving and customer satisfaction
• Multitasking ability with attention to detail
• Self-motivated and able to contribute to a global team across departments
• Flexibility to adapt to frequent process and information changes
• Ability to work under pressure

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Responsibilities:

• Manage day-to-day planning and operations of your team
• Ensure teammates deliver on Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPIs)
• Organize and handle the team, ensuring everyone adheres to their schedules
• Train and help develop your team through team huddles and coaching sessions
• Evaluate teammates' strengths and weaknesses
• Offer solutions for team growth and development
• Create reports on team performance and document client feedback
• Manage issues, including HR-related ones
• Think creatively and come up with solutions
• Act as a liaison between management and your team

Requirements:

• At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates in a customer support role
• At least 1 year of sales experience
• Excellent verbal and written communication skills
• Above-average technical know-how
• Previous experience working in phone, email, and live chat customer support roles
• Familiarity with e-Commerce, ZenDesk, or other CRM tools
• Flexibility and willingness to work on different shifts

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As a Team Leader, you will:

• Manage day-to-day planning and operations of your team
• Ensure each teammate delivers on Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs)
• Organize and handle the team, adhering to schedules
• Train and help develop your team through team huddles and coaching sessions
• Evaluate teammate strengths and weaknesses
• Offer solutions for team growth and development
• Create reports on team performance and document client feedback
• Manage issues, including HR-related ones
• Think creatively
• Act as a liaison between management and your team

Requirements:

• At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates in a customer support role
• Excellent verbal and written communication skills
• Above-average technical know-how
• Previous experience working in phone, email, and live chat customer support roles
• Familiarity with e-Commerce, ZenDesk, or other CRM tools
• Flexibility and willingness to work on different shifts

Job Data by YubHub.

Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary for them to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; Four-year college degree preferred
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Follow well-defined methods, procedures, and reports
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Can work in a flexible schedule, including weekends, holidays, and longer hours

Nice to Have:

• At least 1-2 years of working experience in a related field
• Strong leadership skills, with proficiency in handling groups

Job Data by YubHub.

Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary for them to adapt to changes in the work environment
• Act as a content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; four-year college degree in a related field preferred
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Ability to work in a flexible schedule, including weekends, holidays, and longer hours

Nice to Have:

• At least 1-2 years of working experience in a related field (training or teaching experience)
• Strong leadership skills, with proficiency in handling groups

Job Data by YubHub.

Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary
• Act as the content expert and maintain relevant training documents
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning
• Ensure all trainees adhere to the company's Code of Conduct

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; Four-year college degree preferred
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours

Nice to Have:

• At least 1 to 2 years of working experience in a related field
• Strong leadership skills, with proficiency in handling groups

We offer a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) with company match; and paid time off. The salary range is $54,000 - $82,000 per year.

Job Data by YubHub.

Key Responsibilities:

• Qualify leads at the initial stages of the sales funnel
• Research decision-makers, connect with and educate prospects, as well as qualify leads before handing them off to the Sales Team
• Understand different verticals (industries)
• Create strategy to capture relevant and emerging markets
• Identify disruptors & Track competitors
• Uncover emerging tech product categories through research
• Identify hyper-growth companies and their decision-makers
• Lead generation, data hygiene, and management via Salesforce.com
• Staying up to date with new services/products and plans
• Real-time response, engagement, and qualifying of inbound leads and inquiries
• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence
• Collaborates with the whole sales team to plan and manage the research projects and activities
• Prepare research reports on industries, companies, products, and trends using a combination of primary and secondary research techniques daily and weekly
• Consults and works with marketing, client services, consulting, and sales to craft and create research plans in their respective business units and industry verticals
• Create compelling research presentations that tell a story in a manner that sales and marketing can use with their clients and by Taskus leadership to develop company strategy
• Builds and Maintains a knowledge base within their respective area of research and be able to place research findings in the appropriate business context based on that knowledge
• Design specialized research strategies, both qualitative and quantitative that meet project objectives and advise on the best sources for completing current and future projects
• Stay current on industry and market news relating to key areas, industries correlate potential, and competitors

Required Qualifications:

• Have strong interpersonal and communication skills across various channels (email, social media, phone)
• The capability to understand customer pain points, requirements and correlate potential business to the value provided by TaskUs
• Promotes a strong sense of urgency for reaching goals and key deliverables
• Strong quantitative and qualitative research experience
• Strong analytical skills to manage, manipulate and analyze raw data to provide business insights, draw conclusions, and develop actionable recommendations
• Strong written, verbal, and presentation skills with attention to detail
• Experience in primary and secondary research tactics

Education / Certifications:

• Bachelor’s degree or relevant experience

Job Data by YubHub.

You will apply a content policy to digital content, execute handling procedures consistently, and identify subtle differences in digital communication.

Your day-to-day tasks will involve reviewing content such as videos, news stories, images, political ads, and social media profiles, scoring them on areas like age-appropriateness, violence, sexual content, and political transparency.

To perform this role effectively, you will receive training on enforcing client policies and using them to support the overall business.

In addition to your core responsibilities, you will participate in wellness activities, such as dance parties, fitness challenges, and on-site wellness programs.

TaskUs prioritizes employee well-being, offering competitive industry salaries and comprehensive benefits packages.

Requirements:

• At least one year of prior operations experience in shared services or a customer experience environment
• High school diploma or equivalent
• Fluency in English and Romanian
• Strong interpersonal, verbal, and written communication skills
• Empathy and high cultural awareness of political and social situations

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Opportunities for professional growth and internal mobility
• Wellness programs and activities
• Free onsite food and snacks

Job Data by YubHub.

As a Real Time Analyst, you will be responsible for intraday performance management, ensuring forecast achievement, service level, occupancy, utilization, and making adjustments as needed.

Key responsibilities include:

• Monitoring queue level performance and variance to forecast in real time
• Reporting significant variations from forecast to Operations and WFM Management
• Providing recommendations for addressing and responding to variations from forecast
• Monitoring agent level schedule adherence
• Analyzing variations to forecast and projecting impact for the remainder of the day
• Compiling and submitting intraday reports with accuracy and timelines
• Updating schedules with real-time attendance and exceptions
• Approving/recommending alternatives for real-time schedule exception requests

To be successful in this role, you should have:

• A Bachelor's Degree in any course, preferably in Economics, Mathematics, or Engineering
• At least 1 year of experience in RTA/WFM
• High level of attention to detail
• Good analytical skills, including root cause analysis
• Strong numerical literacy and understanding of contact center and WFM metrics
• Effective communication skills, both written and verbal
• Strong proactive decision-making skills
• Ability to read trends and project those trends into future forecasts
• High degree of empathy for fellow workers
• Ability to resolve differences with win-win solutions

At TaskUs, we offer competitive industry salaries and comprehensive benefits packages, prioritizing our employees' well-being. We also encourage internal mobility and professional growth at all stages of an employee's career.

If you're interested in exploring more career opportunities, visit https://www.taskus.com/careers/

Job Data by YubHub.

You will lead a team of sourcing specialists who will take ownership of managing their results in effectively and efficiently utilizing sourcing channels. You will attend calibrations sessions with key stakeholders to address continuous pooling for critical hiring needs. You will expertly analyze and present recruitment data to stakeholders and to management.

The ideal candidate will have at least 3-5 years of hands-on experience as a Recruitment Marketing/Talent Acquisition Lead, with experience in a BPO preferred. Technical knowledge is a must, and familiarity with e-commerce tools, G-Suite, Google Apps, Microsoft, and generating reports from Applicant Tracking Systems is a plus.

TaskUs offers competitive industry salaries and comprehensive benefits packages, and prioritizes its employees' well-being. The company has a People First culture and is committed to providing equal access to opportunities.

Job Data by YubHub.

Responsibilities:

• Balance efficiency and beauty
• Handle regular maintenance to keep facilities and equipment running smoothly
• Work on inventories of office and cleaning supplies
• Create monthly, daily, and annual reports on pending supplies requisition and costing
• Monitor and maintain office housekeeping
• Practice efficiency in lodging and monitoring of purchase requisitions
• Perform regular inspection of furniture and fixtures, bulbs and lightings, electrical outlets, and restroom fixtures
• Receive and account for the completeness of all incoming deliveries of office equipment, furniture and fixtures, and other fixed assets
• Partner with Financial Analysts to ensure all invoices are accurate and paid on time
• Maintain a COVID-19 free workplace and ensure all new normal protocols are being followed

Requirements:

• Bachelor's Degree in Engineering, Business or Facilities Management
• At least 1 year experience in fields such as Admin and Facilities Management, Hospitality, Design and Architecture
• Ability to motivate and inspire a team of Housekeeping and Security staff, and manage vendors
• Experience as a Safety Officer is an advantage
• Willing to work in a shifting schedule

Benefits: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. The company prioritizes its employees' well-being and offers comprehensive benefits packages, including departments such as Total Rewards, Wellness, HR, and Diversity.

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Your responsibilities will include:

• Conducting NTE reviews and validations
• Performing initial investigations and administrative hearings, making recommendations for decisions aligned with the company's code of conduct
• Handling DOLE cases, managing data, and ensuring data accuracy
• Advising stakeholders on people-related issues and concerns
• Conducting FGDs and policy roadshows
• Handling employee grievances

To qualify, you should have:

• At least 2 years of experience, preferably in a BPO setting as a generalist or supervisor
• Strong background in employee/labor relations
• Strong analytical skills
• Ability to work independently
• Willingness to work on-site and on a night shift/rotating schedule

TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritizing employees' well-being and fostering a People First culture.

Job Data by YubHub.

Core Responsibilities

• Professionally handle inbound and outbound communications in Dutch (and English as required) via phone, email, and live chat.
• Identify, troubleshoot, and resolve customer complaints, including account, subscription management, and standard billing queries, on the spot.
• Maintain meticulous records of all interactions and transactions within our CRM system.
• Recognize and route complex or unresolved technical issues to the appropriate internal departments (CS2/Management).
• Identify latent customer needs and pain points and share these insights with product and service improvement teams.

Key Skills & Qualifications

• Language Proficiency: Dutch (Near-native/Full professional proficiency, B2/C1 level), English (Professional working proficiency, B1 level).
• Exceptional verbal and written communication skills with proper grammar and a professional phone manner.
• High levels of empathy, patience, and active listening to connect with customers in a high-pressure environment.
• Strong logical thinking, problem-solving skills, and the ability to analyze transaction details and customer behaviors.
• Proficient in Windows OS/macOS and comfortable navigating Google applications and CRM tools.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

Core Responsibilities

• Professionally handle inbound and outbound communications in Polish (and English as required) via phone, email, and live chat.
• Identify, troubleshoot, and resolve customer complaints, including account, subscription management, and standard billing queries, on the spot.
• Maintain meticulous records of all interactions and transactions within our CRM system.
• Recognize and route complex or unresolved technical issues to the appropriate internal departments (CS2/Management).
• Identify latent customer needs and pain points and share these insights with product and service improvement teams.

Key Skills & Qualifications

• Language Proficiency: Polish (Near-native/Full professional proficiency, B2/C1 level), English (Professional working proficiency, B1 level).
• Exceptional verbal and written communication skills with proper grammar and a professional phone manner.
• High levels of empathy, patience, and active listening to connect with customers in a high-pressure environment.
• Strong logical thinking, problem-solving skills, and the ability to analyze transaction details and customer behaviors.
• Proficient in Windows OS/macOS and comfortable navigating Google applications and CRM tools.

What We Offer At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Responsibilities:

• Handle due process documents and proceedings such as admin hearings
• Conduct or acquire background checks and employee eligibility verifications
• Perform routine tasks required to administer and execute human resource programs
• Handle employment-related inquiries from applicants, employees, and supervisors
• Attend and participate in employee disciplinary meetings, terminations, and investigations
• Maintain compliance with local employment laws and regulations
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources

Requirements:

• At least 1-2 years of experience in HR, preferably in a BPO setting
• Experience in leading employee engagement and strong background in employee engagement/labor relations
• Strong organizational skills, project management skills, and analytical skills
• Ability to lead a cross-functional team, work independently, and work on night shifts or rotating schedules

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• Opportunities for professional growth and internal mobility
• Inclusive and positive work environment

Job Data by YubHub.

Key Responsibilities:

• Ensures IAM service delivery meets established SLAs
• Completes configuration of security policies and rules for integrating IAM best practices with other products
• Provides first-level support for IAM-related incidents and service requests
• Responds to client/support inquiries for assistance with access-related concerns
• Assists the IAM Analyst with projects and implementations
• Maintains necessary runbooks and documents
• Understands IAM service offerings and processes

Preferred Qualifications:

• 1-2 years of information security or IT helpdesk experience (fresh graduates welcome)
• Ability to troubleshoot and resolve issues quickly
• Basic knowledge of Active Directory Server and Information Security
• Strong oral and written communication skills
• Ability to work effectively under pressure
• Positive attitude

Education/Certifications:

• Bachelor's degree in IT Security, Computer Science, or equivalent

Job Data by YubHub.

Key Responsibilities:

• Provide first-line support to users regarding product operations, specifications, and troubleshooting via email, live chat, phone, and social media.
• Resolve customer issues promptly using internal knowledge bases and manuals. Properly escalate complex technical issues or policy-related cases to upper-level teams (CS2/Management) or the development team.
• Identify latent customer needs and pain points from support interactions and share them with product improvement teams.
• Assist in creating and updating Help Center articles (FAQs) and internal team manuals to streamline operations.
• Contribute to achieving individual and team performance metrics, such as Response Time, First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

The ideal candidate will have experience in phone, email, and live chat support, as well as strong verbal and written communication and comprehension skills. They should be computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns is required.

The successful candidate will be self-motivated, able to work independently, and contribute to cross-functional and global teams. They should be flexible and able to quickly adjust to frequent process and information changes, and work under pressure.

TaskUs offers competitive industry salaries and comprehensive benefits packages, including a People First culture that prioritizes employee well-being.

Job Data by YubHub.

Responsibilities:

• Mentor, guide, and help develop a career path for Quality Analysts
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills
• Establish ambitious but realistic team goals
• Work with direct reports on plans for executing and measuring progress and sharing results
• Identify actionable insights, offer recommendations, and shape team's strategy

Requirements:

• At least 2 years of relevant people management experience within or beyond the BPO space
• Ability to think strategically and solve problems through creative means
• Background in providing constructive feedback and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for developing the skills and know-how of team members
• Experience in mediation and conflict resolution techniques

Job Data by YubHub.

Responsibilities:

• Performing day-to-day recruitment functions and duties
• Job Analysis
• Sourcing & Profiling
• Screening and Selection
• Documentation & Reporting

Requirements:

• At least 2 years of working experience in end-to-end recruitment or talent acquisition
• Bachelor’s/College Degree in HR management, Business Studies/Administration Management, Marketing, Psychology or equivalent
• Good computer skills, including familiarity with both Microsoft and Google applications
• Excellent written and verbal communication skills
• Exceptional organizational skills in database management and record keeping
• Excellent interpersonal skills

TaskUs offers competitive industry salaries and comprehensive benefits packages, with a commitment to a People First culture.

Job Data by YubHub.

Key Responsibilities:

• Remote Robot Operation: Safely and efficiently pilot autonomous delivery robots to complete last-mile customer deliveries, adhering strictly to all traffic laws and operational regulations.
• Safety Assurance: Maintain the highest level of situational awareness and immediately intervene to ensure robot safety and public well-being during all phases of operation.
• Technical Troubleshooting: Identify and resolve basic, real-time technical and navigational issues that arise during remote operation.
• Customer Interaction: Provide immediate, high-quality remote support to customers during the delivery process.
• Communication & Collaboration: Maintain clear, prompt, and effective communication with Mission Control and team members to ensure smooth handover and operational continuity.
• Process Improvement: Proactively identify and report operational bottlenecks, contributing valuable feedback to improve internal processes and robot performance protocols.
• Documentation: Accurately record operational data, customer interactions, and delivery outcomes.

Essential Requirements:

• A minimum of a High School Diploma or equivalent.
• Exceptional attention to detail and a high degree of visual processing accuracy.
• Demonstrated knowledge of basic troubleshooting techniques and comfort with complex software interfaces.
• Proficiency in using digital maps/navigation tools for rapid location and route assessment.
• Ability to thrive and maintain focus in a fast-paced, high-stakes operational environment.
• Strong problem-solving skills and the ability to make swift, sound decisions under pressure.

Desirable Skills:

• Tech-Savviness: Quick learner with new technologies and strong fundamental computer skills.
• Vigilance & Focus: Proven ability to remain alert, responsive, and highly focused in front of a screen for several hours at a time during shifts.
• Visual-Motor Coordination: Good reaction time and motor skills required for precise robot control and the ability to rapidly process large amounts of visual information.
• Reliability: Impeccable attendance record and strong sense of responsibility for your assigned workload and schedule.
• Communication: Excellent spoken and written English communication skills.
• Scheduling Flexibility: Availability to work in nights and rotational shifts.
• Visual Acuity: Ability to distinguish different colors, which is essential for interacting with Operations and tools.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Responsibilities:

• LEARNING PROGRAM MANAGEMENT (40%):

+ Lead the client/stakeholder relationship + Implement learning programs based on identified learning needs + Manage budget and spend related to training or content development + Generate or contribute to business reviews/reports + Analyze data through dashboards or trackers to inform or create planned initiatives as needed

• INSTRUCTIONAL DESIGN MANAGEMENT (40%):

+ Oversee the end-to-end development of instructional design projects + Discover and implement techniques to drive online learning adoption and content usage + Continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation

• TEAM MANAGEMENT (20%):

+ Hire, train, mentor and evaluate staff to ensure seamless execution of instructional design initiatives

Requirements:

• Bachelor’s degree or equivalent in Instructional Design or closely related degree
• 3-5 years designing learner-centered training programs and developing related training materials
• 3-5 years conducting learning needs analyses to identify situations addressable by training solutions
• Working knowledge of adult learning, instructional design, and evaluation principles and practices
• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
• Experience with E-Learning design principles, practices, and platforms (LMS)

Benefits:

• Competitive industry salaries
• Comprehensive benefits packages
• People First culture
• Internal mobility and professional growth opportunities

Job Data by YubHub.

You will review digital content, such as videos, news stories, images, and social media profiles, and assess them for factors like age-appropriateness, violence, sexual content, and political transparency.

To perform this role effectively, you will need to:

• Apply a content policy to digital content and execute handling procedures consistently
• Identify subtle differences in digital communication and accurately enforce the client's terms of use
• Participate in employee assistance programs, reporting initiatives, and training to promote well-being
• Escalate any changes that may impact performance or KPIs through the appropriate channels
• Adhere to security measures, confidentiality, and project requirements

In return, TaskUs offers a competitive salary, comprehensive benefits package, and a range of wellness programs, including:

• Onsite wellness activities, such as dance parties, fitness challenges, and video games
• Free onsite food and snacks
• Access to counseling sessions and resiliency programming
• Opportunities for professional growth and internal mobility

Requirements:

• At least one year of prior operations experience in a shared services or customer experience environment
• High school diploma or equivalent
• Fluency in English and Western Balkan languages
• Strong interpersonal, verbal, and written communication skills
• Empathy and high cultural awareness of political and social situations

Job Data by YubHub.

Roles and Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and escalate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars;
• Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical Skills and Qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications;
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues;
• Fluent in the English language, as well as reading and writing in English;
• Must be at least a high school graduate.

Soft Skills:

• Problem-solving and critical-thinking skills;
• Great communication skills, written and oral;
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes;
• Empathic toward customers and can maintain a customer-centric approach;
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;
• Open to feedback, eager to learn, and can show improvement.

Personality Traits Required:

• Resilient, calm, and professional when dealing with challenging situations;
• Adaptable to a dynamically changing business;
• Trustworthy and reliable with a high level of integrity;
• Resourceful, high attention to detail, and the ability to multitask.

What's in it for you?

• Competitive salary;
• Great benefits package;
• Professional growth opportunities with the chance to learn from many different functions;
• A fun and inclusive workplace.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

As an Analyst, People Solutions, you will:

• Support cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Support the build, development and maintenance of data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions.
• Support analytics projects to extract, manage, and analyze people operations data from Workday, ensuring that deadlines are met.
• Identify, analyze, and interpret trends or patterns in complex data sets to offer insights into potential strategies to enhance our people operations processes further.
• Communicate results and business impacts of insight initiatives for People Operations to stakeholders in the company.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.

Requirements:

• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources
• Has background in People Operations/Human Resources Reporting
• Knowledgeable in Power BI
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units
• Strong problem solving, quantitative and analytical abilities
• Excellent communication, collaboration and delegation skills

Job Data by YubHub.

You will guide and support your team as they lead end-to-end process transformation efforts , from diagnostics and baselining, to solutioning, deployment, and continuous improvement.

Your strength lies in developing talent, removing roadblocks, and aligning people strategies with business priorities.

Key Responsibilities:

• Project Planning & Strategy: Lead the development of comprehensive project plans and guide the team in outlining timelines, resource requirements, and budget estimates as needed.
• Stakeholder Management & Communication: Serve as a critical conduit between business and technical teams, articulating business needs clearly to developers and ensuring solutions are aligned with operational context and end-user experience.
• Technical Oversight & Execution: Translate business requirements into technical specifications for tool configuration and integration.
• Deployment & Adoption: Develop and implement change management strategies to ensure successful user adoption and sustainability of process improvements.
• Continuous Improvement: Empower the team to identify improvement opportunities and act as catalysts of change delivering measurable impact and efficiency gains.
• Documentation: Guide the team in the creation and documentation of policies, processes, and business requirements.

Requirements:

• A problem solver with 3–5+ years of experience leading a team; in driving/ leading process re-engineering of core end-to-end business processes.
• Possesses the ability to inspire, motivate, and empower teams to achieve their full potential. Must have a strong focus on People Development.
• Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping.
• Proficient with process documentation tools (e.g., MS Visio, Lucidchart, etc.).
• Experienced in cross-functional stakeholder management, from front-line teams to senior leadership.
• Comfortable communicating across business and tech, with the ability to translate business needs into technical requirements, and vice versa.
• Knowledge on HR or HRIS core processes (e.g., onboarding, transfers/movement, offboarding, performance/operational excellence and people related KRAs).
• Exposure to project management practices, including scoping, scheduling, risk management, and delivery tracking.
• Familiar with performance measurement frameworks, such as KPIs, SLAs, and continuous improvement metrics.
• Comfortable working with data to quantify impact and build business cases.
• Agile, adaptable, and able to thrive in a matrixed, fast-paced environment.
• Familiar with Lean Six Sigma, Kaizen, or other business process improvement methodologies.

Job Data by YubHub.

Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary for them to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; Four-year college degree preferred
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Ability to work in a flexible schedule

Nice to Have:

• At least 1-2 years of working experience in a related field
• Strong leadership skills with proficiency in handling groups

We offer a comprehensive benefits package, including medical, dental, and vision insurance; 401(k) with company match; and paid time off. The salary range for this position is $54,000 - $82,000 per year.

Job Data by YubHub.

Responsibilities:

• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training
• Deliver technical preparatory training covering basic skill requirements
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities
• Amend and revise programs as necessary for them to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees' progress
• Ensure statutory training requirements are met
• Research and present new technologies and methodologies in workplace learning

Requirements:

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required; Four-year college degree preferred
• Proficient in Microsoft and Google applications
• Problem solver and critical thinker
• Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Excellent oral and written communication skills
• Ability to work in a flexible schedule

Nice to Have:

• At least 1-2 years of working experience in a related field
• Strong leadership skills

What We Offer:

• Competitive industry salaries ($54,000 - $82,000 per year)
• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off

Job Data by YubHub.

You will work primarily within the Google Ecosystem (BigQuery, Google Sheets, Looker Studio, Google Apps Script) alongside Amazon Redshift, querying massive datasets, building lightweight internal web tools/automations, and reporting on operational performance, Service Level Agreements (SLAs), and machine learning classifier quality.

Key Responsibilities & Deliverables

• Focus Area and Core Responsibilities
• Data Extraction & Warehousing: Write optimized, robust SQL queries across Google BigQuery and Amazon Redshift to extract, aggregate, and transform large-scale operational records.
• Workflow Automation & Tooling: Develop, deploy, and maintain custom automations, triggers, and lightweight internal Web Apps using Google Apps Script to eliminate manual reporting friction.
• Operational & SLA Analytics: Track and analyze key throughput metrics, including queue latency, handle times, reassignment ratios, and SLA compliance across operations teams.
• Reporting & Dashboards: Design and maintain executive-ready, automated dashboards strictly in Looker Studio and advanced Google Sheets.
• AI/ML Quality & Classification: Evaluate ground-truth labeling accuracy and classifier outputs using standard metrics (Precision, Recall, F1-Score, Confusion Matrices).
• Root Cause Analysis (RCA): Conduct deep-dive statistical investigations into performance bottlenecks, triage errors, and data discrepancies.

Required Qualifications & Core Competencies

1. Must-Have Technical Skills (Strict Requirements)

• Demonstrated Experience in Google Apps Script (GAS): Proven experience writing JavaScript-based scripts in Google Apps Script to automate data pipelines, sync data across Google Sheets, trigger email alerts, and interact with external APIs or BigQuery.
• Advanced SQL (BigQuery & Amazon Redshift): Hands-on proficiency querying columnar and cloud data warehouses (Google BigQuery and Amazon Redshift).
• Advanced Google Sheets Modeling: Mastery of complex formulas (QUERY, FILTER, ARRAYFORMULA, INDEX/MATCH, regex functions) and data normalization.
• BI & Data Visualization (Google Stack): Deep experience building interactive, clean dashboards solely in Looker Studio integrated with BigQuery and Google Sheets data sources.
• AI/ML Evaluation & Statistical Modeling: Solid understanding of classification metrics: Precision, Recall, F1-score, False Positives/Negatives.

1. Professional & Operational Competencies

• Technical-to-Executive Translation: Ability to translate raw operational data into high-level business stories and actionable recommendations for stakeholders.
• Process Optimization Mindset: Proactive identification of operational bottlenecks and initiative to build automated solutions rather than relying on manual reporting.

Nice-to-Have

• Experience with Python (pandas, numpy) for exploratory data analysis.
• Prior experience supporting autonomous vehicle (AV), geospatial, or large-scale AI annotation operations.
• Familiarity with building basic HTML/CSS front-ends via Google Apps Script Web Apps.

Education & Background

• Bachelor’s Degree in Computer Science, Computer Engineering, Electronics & Communications Engineering (ECE), Information Technology, or related quantitative field.
• 2+ years of professional analytics experience combining SQL, dashboarding, and workflow automation.

Job Data by YubHub.

Key Responsibilities:

• Custom Platform Architecture: Lead design decisions for a decoupled Lakehouse architecture on AWS and Kubernetes, establishing storage layout, partition evolution, and open table formats.
• Multi-Engine Compute Optimization: Match specific workloads to appropriate engines to maximize speed while minimizing cloud spend.
• Framework & Runner Engineering: Define config-driven pipeline patterns and containerized execution runners that automatically handle idempotency, schema evolution, advisory locking, and step-level logging.
• Embedded Governance & Cataloging: Architect automated, zero-trust data governance from Day 1, integrating open-source catalogs with column-level security, PII discovery, and automated audit trails.
• Data Quality Frameworks: Design multi-layer, config-driven data quality gates that execute inline in-memory and trigger automated pipeline halts before bad data propagates.
• Architectural Decision Records: Maintain a version-controlled repository of technical decisions, documenting trade-offs, compute boundaries, and long-term implications.

Core Technical Qualifications:

• 8+ Years in Platform Architecture / Infrastructure Engineering: Proven track record of designing and deploying production-grade, open-standard Data Platforms from scratch.
• Open Table Formats & Decoupled Storage: Deep expertise in Apache Iceberg, including native PyIceberg APIs, ACID transactions on object storage, schema/partition evolution, and metadata management.
• High-Efficiency & Embedded Compute: Hands-on experience with in-process/vectorized engines and matching workload scales to the right compute engine.
• Kubernetes & Container Orchestration: Experience in Kubernetes, specifically Pods, Deployments, ConfigMaps, Secrets, and custom containerized execution runners.
• Advanced Orchestration: Expert-level Apache Airflow skills, specifically designing dynamic, dependency-aware DAGs and managing worker architecture in resource-constrained environments.
• Transformation & Semantic Layers: Deep proficiency with dbt Core paired with external execution engines and semantic YAML layer definitions.
• Open-Source Catalogs & Governance: Experience implementing open catalog specifications and metadata platforms.
• Cloud Infrastructure: Advanced knowledge of AWS core services with strict adherence to storage-compute separation and FinOps spend optimization.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Data by YubHub.

Responsibilities:

• Manage day-to-day planning and operations of the team
• Ensure team members deliver on Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPIs)
• Organize and handle the team, ensuring adherence to schedules
• Train and develop team members through team huddles and coaching sessions
• Evaluate team member strengths and weaknesses
• Offer solutions for team growth and development
• Create reports on team performance and document client feedback
• Manage issues, including HR-related ones
• Think creatively and come up with solutions
• Act as a liaison between management and the team

Requirements:

• At least 1 year of FinTech or Financial experience in BPO
• At least 2 years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates
• Excellent verbal and written communication skills
• Above-average technical know-how
• Previous experience working in phone, email, and live chat customer support roles
• Familiarity with e-Commerce, ZenDesk, or other CRM tools
• Flexibility and willingness to work on different shifts

Job Data by YubHub.

The ideal candidate will have fluency in Spanish (C1) and very good English knowledge (B2). Previous experience in content moderation, social media management, or customer support is preferred.

Key responsibilities include:

• Reviewing and managing user-generated content
• Monitoring user behavior and enforcing policies
• Identifying and removing offensive or inappropriate material
• Handling sensitive issues independently
• Escalating complex cases to senior staff
• Translating or localizing content
• Monitoring trends in user behavior
• Assisting customers via chat, email, or phone
• Maintaining detailed records of moderation decisions and escalations

Requirements include:

• Fluency in Spanish (C1) and very good English knowledge (B2)
• Previous experience in content moderation, social media management, or customer support preferred
• Strong understanding of online communities, social media platforms, and digital content trends
• Excellent analytical and decision-making skills
• Strong written and verbal communication skills in both Spanish and English
• Ability to handle sensitive topics with professionalism and clarity
• Ability to remain objective and resilient when dealing with challenging or sensitive content
• Detail-oriented with strong organizational skills and attention to detail
• Ability to work efficiently in a fast-paced, team-oriented environment
• Proficiency in digital tools and platforms
• Ability to use Windows Operating Systems, internet applications, and MS Office

Benefits include:

• Competitive salary and benefits package
• Career growth opportunities in content moderation and digital operations
• Dynamic and inclusive work environment
• Professional training on moderation guidelines and community engagement

Job Data by YubHub.

Responsibilities:

• Provide technical-based customer assistance through voice, chat, and email
• Deal with challenges faced in a customer-focused role
• Participate in department initiatives to promote collaborative solutions and support colleagues
• Solve problems and think critically with the customer's interest and satisfaction as the primary goal
• Be social media savvy and able to communicate effectively verbally and in written format

Role Requirements:

• Good knowledge of Czech (B2) and English (B2/C1) speaking and writing
• Experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and oral
• Demonstrate strong abilities to work independently and as a team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Willing to participate in a background screening
• Proven customer communication experience (E-mail & Chat)
• Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office)

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• People First culture with a focus on employee well-being
• Opportunities for internal mobility and professional growth

Job Data by YubHub.

You will review digital content, such as videos, news stories, images, and social media profiles, and assess them for factors like age-appropriateness, violence, sexual content, and political transparency.

To perform this role effectively, you will need to:

• Apply a content policy to digital content and execute handling procedures consistently
• Identify subtle differences in digital communication and accurately enforce the client's terms of use
• Participate in employee assistance programs, reporting initiatives, and training to promote well-being
• Escalate any changes that may impact performance or KPIs through the appropriate channels
• Adhere to security measures, confidentiality, and project requirements

In return, TaskUs offers a competitive salary, comprehensive benefits package, and a supportive work environment that prioritizes employee well-being.

Responsibilities:

• Review digital content and assess it for various factors
• Apply content policies and execute handling procedures
• Participate in employee assistance programs and training
• Escalate changes that may impact performance or KPIs
• Adhere to security measures and confidentiality

Requirements:

• At least one year of prior operations experience in shared services or customer experience environment
• High school diploma or equivalent
• Fluency in English and Swedish
• Strong interpersonal, verbal, and written communication skills
• Empathy and high cultural awareness of political and social situations

Benefits:

• Competitive salary
• Comprehensive benefits package
• Onsite wellness programs and activities
• Free munchies, popcorn, and food for purchase from local vendors

Job Data by YubHub.