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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom-London/EMEA-columnist--Reuters-Breakingviews_JREQ204715","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Reuters","sameAs":"https://www.thomsonreuters.com","logo":"https://logos.yubhub.co/thomsonreuters.com.png"},"x-apply-url":"https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom-London/EMEA-columnist--Reuters-Breakingviews_JREQ204715","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["corporate finance","data analysis","editorial writing","financial markets"],"x-skills-preferred":["data visualisation","Excel","financial data 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The Media Sales Support Representative is accountable for supporting the Reuters Sales organization on general sales-related matters, business policy, and procedural issues , acting as a trusted partner to Account Managers across Japan and Asia.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p>In this opportunity as a Media Sales Support Representative for Japan &amp; Asia, you will:</p>\n<ul>\n<li>Serve as the primary resource for sales and account management teams across Japan and Asia to understand content/product offerings, business policies, order processing, credits, and procedures , and assist in problem solving on all issues</li>\n<li>Permission prospective clients for trials based on Account Manager requests</li>\n<li>Complete and update regulatory documentation for governmental and corporate clients, including Japan-specific compliance requirements</li>\n<li>Support administrative tasks relating to order fulfilment (new sales, cancellations, renewals, etc.)</li>\n<li>Input billing information (products, pricing, billing address, etc.) into relevant systems, supporting the quote-to-billing process</li>\n<li>Escalate and follow up on client billing and invoicing issues, including Japan-specific e-invoicing requirements (Qualified Invoice System / T-number registration, JCT compliance)</li>\n<li>Maintain client data (contacts, addresses, service changes, etc.) in relevant systems</li>\n<li>Ensure pipeline accuracy and support monthly forecast processes by reviewing and validating pipelines created by Account Managers</li>\n<li>Engage with the Commercial Policy team to support contract fulfilment and compliance</li>\n<li>Ensure procedure changes are implemented and followed to maximise efficiency and deliver quality service across all order-to-cash processes</li>\n<li>Train, interact, and provide analytics (usage) with customers in Japan and across Asia via phone and email on an as-needed basis</li>\n<li>Share best practices and knowledge related to new products and sales process improvements across the Asia region</li>\n<li>Provide logistical support for regional sales meetings and other events as needed</li>\n<li>Act as a regional coverage point for Asia-based teams, collaborating with global Sales Support colleagues to ensure consistent service delivery</li>\n</ul>\n<p><strong>Required Qualifications</strong></p>\n<p>You’re a fit for the role of Media Sales Support Representative for Japan &amp; Asia if you have the following required qualifications:</p>\n<ul>\n<li>At least 3 years of experience in a business operations, sales support, order management, or customer service function , ideally in a media, information services, or B2B environment</li>\n<li>Strong communication skills (written, oral, presentation) in both Japanese and English</li>\n<li>Exceptional organisational skills, attention to detail, and a high degree of accuracy</li>\n<li>Excellent problem-solving and analytical skills with the ability to resolve standard and complex client issues</li>\n<li>Ability to troubleshoot and make sound decisions based on knowledge of business objectives</li>\n<li>Customer-oriented mindset with the ability to work both independently and collaboratively in a team environment</li>\n<li>Comfort working in a complex and dynamic environment, managing multiple priorities across regions and functions</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Working knowledge of Japanese commercial and compliance documentation, including the Qualified Invoice System (T-number / Tekikaku Seikyūsho), Consumption Tax / JCT requirements, and standard Japanese business documentation practices</li>\n<li>Language skills: Fluent in Japanese and English is a must; additional Asian language skills (e.g. Mandarin, Korean) are a plus</li>\n<li>Familiarity with Japanese business culture and professional etiquette, including communication norms with enterprise and governmental clients</li>\n<li>Proficiency with project management methodologies (Agile/Waterfall) and tools (e.g. Jira, Asana, Smartsheet, Microsoft Project)</li>\n<li>Experience with Salesforce; SAP a plus</li>\n<li>Demonstrated experience supporting or coordinating across multiple markets or time zones within Asia</li>\n<li>Demonstrated project management experience leading cross-functional initiatives from initiation to delivery</li>\n</ul>\n<p><strong>What’s in it For You?</strong></p>\n<ul>\n<li>Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.</li>\n<li>Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. 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We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.</li>\n<li>Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.</li>\n<li>Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Japan-Tokyo/Media-Sales-Support-Representative---Japan---Asia_JREQ203421","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Reuters","sameAs":"https://www.thomsonreuters.com","logo":"https://logos.yubhub.co/thomsonreuters.com.png"},"x-apply-url":"https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Japan-Tokyo/Media-Sales-Support-Representative---Japan---Asia_JREQ203421","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Japanese","English","business operations","sales support","order management","customer service"],"x-skills-preferred":["Mandarin","Korean","project management","Agile","Waterfall","Jira","Asana","Smartsheet","Microsoft Project","Salesforce","SAP"],"x-benefits":["pension","paid_leave"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T18:22:12.968Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Media & Entertainment","skills":"Japanese, English, business operations, sales support, order management, customer service, Mandarin, Korean, project management, Agile, Waterfall, Jira, Asana, Smartsheet, Microsoft Project, Salesforce, SAP"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e353756f-743"},"title":"Front Line Support Manager","description":"<p>Ready to shape the future of customer support on a global scale? Reuters is looking for a Frontline Support Manager to lead a worldwide support organization and play a key role in transforming how we serve customers.</p>\n<p>Beyond managing a team of analysts and Team Leads, you&#39;ll drive innovation through AI, automation, and data-driven insights, helping reduce customer effort and improve the overall support experience. This is an opportunity to influence business decisions, develop future-ready support strategies, and build a high-performing team that delivers real impact for customers and the organization alike.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>1. Team Leadership and People Management</strong></p>\n<ul>\n<li>Lead, mentor and develop second-line Team Leads, holding them accountable for the performance and development of their own teams.</li>\n<li>Lead, develop and empower a team of frontline support analysts with specialties in customer technical support and editorial support.</li>\n<li>Provide regular coaching, training and performance evaluations.</li>\n<li>Own team scheduling and shift design to ensure adequate coverage across all support channels and the APAC, EMEA and AMERS shift boundaries, including handover quality between regions.</li>\n<li>Develop, implement and refine service and operating level KPIs to improve service delivery and response times.</li>\n<li>Translate Reuters Customer Solutions priorities into the frontline operating plan, including performance standards, process improvement and resource recommendations.</li>\n<li>Own frontline hiring: define role requirements, lead selection and make hiring decisions for analyst and lead vacancies. Design structured onboarding so new hires reach competence on a documented timeline, not by osmosis.</li>\n<li>Build succession depth and leadership capability within the frontline team.</li>\n<li>Address employee concerns directly and manage workplace issues, including formal grievances, with fairness and timely resolution.</li>\n<li>Single point of contact and site coordinator for Reuters staff in Manila ensuring safety and liaison with local site leaders.</li>\n</ul>\n<p><strong>2. Incident and Problem Management</strong></p>\n<ul>\n<li>Ensure timely resolution of customer inquiries and incidents in line with SLAs and ITIL frameworks.</li>\n<li>Escalate complex issues to second-level support with complete context. An escalation is a warm handoff with documented diagnostics, not a reassigned ticket.</li>\n<li>Manage high-severity incident swarming and stakeholder communication. 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We also have a dedicated training team focused on the continuous development of our journalists.</li>\n<li>Industry Competitive Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days.</li>\n<li>Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Poland-Gdansk/Associate-Picture-Editor--Global-Pictures-Desk--fixed-term-_JREQ204363-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Reuters","sameAs":"https://www.thomsonreuters.com","logo":"https://logos.yubhub.co/thomsonreuters.com.png"},"x-apply-url":"https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Poland-Gdansk/Associate-Picture-Editor--Global-Pictures-Desk--fixed-term-_JREQ204363-1","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"temporary","x-salary-range":"67,900 PLN - 126,100 PLN","x-skills-required":["English","photography","journalism","Apple computers","Adobe Photoshop"],"x-skills-preferred":["additional language"],"x-benefits":["bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gdańsk"}},"employmentType":"TEMPORARY","occupationalCategory":"Communications","industry":"Media & Entertainment","skills":"English, photography, journalism, Apple computers, Adobe Photoshop, additional language","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":67900,"maxValue":126100,"unitText":"YEAR"}}}]}