Game Customer Support Lead · Razer

Fri, 26 Dec 2025 10:57:24 GMT
Engineering

Razer · Singapore · onsite

The Game Customer Support Lead will define and execute the support framework for mobile game publishing, delivering scalable, high-quality experiences tailored to player needs across Southeast Asia and emerging markets.

What you'll do

The Customer Support Lead will oversee FAQ development, CS flow design, omnichannel infrastructure, VIP programs, and regional operations.

Design automated support flows and escalation processes for mobile game operations.

Develop and maintain FAQs, help center content, and in-game support libraries to enable player self-service.

What you need

Strong understanding of player behavior and service expectations across diverse markets.

Hands-on experience with omnichannel support and CS platforms (Zendesk, Helpshift).

Proven ability to build FAQs, SOPs, and knowledge bases.