Merchant Risk Analyst & Underwriting Manager · Razer

Fri, 24 Apr 2026 13:14:43 GMT
Finance

Razer · Shah Alam · onsite

Joining Razer will place you on a global mission to revolutionize the way the world games. As a Merchant Risk Analyst & Underwriting Manager, you will be responsible for managing complex merchant risk assessments and ensuring robust risk management practices across multiple payment channels.

This includes leading Enhanced Due Diligence (EDD), assessing high-risk merchants, and ensuring compliance with regulatory, card scheme, and payment channel requirements. You will work closely with internal stakeholders, support team development, and act as a key decision-maker for escalated and high-impact cases.

The role requires strong hands-on experience in underwriting, the ability to make sound risk decisions, and the capability to translate risk insights into practical actions.

Key responsibilities include:

Evaluating and underwriting new and existing merchant applications, including high-risk industries and complex business models

Conducting Enhanced Due Diligence (EDD) and assessing risks across business model, MCC, transaction flow, and geography

Making approval, conditional approval, or rejection decisions based on risk assessment and business considerations

Assessing exposure risk with clear understanding of financial impact, liability implications, and impact to merchant performance

Performing ongoing risk assessments and detailed reviews of merchant portfolio to identify high-risk behaviours

Overseeing Ongoing Due Diligence (ODD) and ensuring merchants meet regulatory, card scheme, and payment channel requirements

Monitoring merchant performance including chargeback ratios, abnormal transaction behaviour, and compliance indicators

Recommending appropriate actions such as review, restriction, or termination based on risk findings

Demonstrating strong understanding and hands-on experience with card schemes (e.g. Visa, Mastercard) and their rules and requirements

Ensuring merchant compliance with card scheme and payment channel requirements (including e-wallets and PayNet), including prohibited categories and monitoring thresholds such as excessive chargebacks

Applying scheme and channel requirements in underwriting decisions and ongoing risk management

Supporting the Manager in guiding the underwriting team and providing day-to-day direction

Mentoring junior analysts by reviewing cases, providing feedback, and guiding decision-making

Ensuring consistency, accuracy, and adherence to underwriting standards and risk policies

Developing and refining underwriting frameworks, EDD and ODD processes, and risk management practices

Identifying gaps and implementing improvements to strengthen risk controls and operational efficiency

Ensuring internal policies remain aligned with regulatory, card scheme, and payment channel requirements

Acting as the key contact for escalated and complex risk cases, providing clear analysis and recommendations

Supporting relevant business units by providing underwriting insights and risk assessment support for complex or escalated cases

Collaborating with Business, Operations, Dispute, and Compliance teams to support decision-making

Preparing and presenting risk insights, analysis, and reports to senior management

Experience Level: senior