About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results.

About the Role: The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them.

Essential Responsibilities:

• Review incoming support requests and evaluate risk, impact, and severity
• Develop subject matter expertise in our technology
• Provide technical support to clients via cases and chat
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders
• Maintain ownership and communication responsibility for each assigned case from initial report through resolution
• Provide timely, articulate, effective and substantive updates via our case management system
• Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA)

Required Skills/Experience:

• 1.5 years in a technical support type role
• Strong written and verbal communication skills
• Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations
• CRM software such as Salesforce
• Self-motivated and autonomous
• Experience working in a consulting environment or client-facing role
• Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills

Personal Characteristics:

• Ability to take initiative to complete workload while also improving internal and external experiences
• Ability to translate ambiguous ideas into concrete deliverables
• Able to prioritize competing deadlines
• Determined to succeed, quickly adapts to change
• Team-player
• Self-starter
• Strong communicator

Success Measures

• Maintains Client Satisfaction rating of 90% or higher based on client surveys
• Adhere to Client Care First Response, Update, and Service Levels
• Average Resolution Time
• Time to First Response
• Average Handle Time
• Leveraging of Online Help Center content

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The Client Care Analyst is a frontline support engineer and provides technical assistance to customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to customers.

Essential Responsibilities:

• Review incoming support requests and evaluate risk, impact, and severity
• Develop subject matter expertise in RainFocus technology
• Provide technical support to clients via cases and chat
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication
• Maintain ownership and communication responsibility for each assigned case
• Ensure that each case progresses according to response and resolution targets
• Create useful knowledge content and update existing knowledge base articles
• Develop and maintain consistent performance on key performance indicators

Required Skills/Experience:

• 1.5 years in a technical support type role
• Strong written and verbal communication skills
• Experience with CRM software such as Salesforce
• Self-motivated and autonomous
• Ability to excel in a fast-paced, agile environment
• Solution-oriented, positive, patient, and persistent
• Time management skills and detail-oriented

Success Measures:

• Maintains Client Satisfaction rating of 90% or higher
• Adheres to Client Care First Response, Update, and Service Levels
• Average Resolution Time
• Time to First Response
• Average Handle Time
• Leveraging of Online Help Center content

Additional Information

This remote role can be located anywhere in the United States. RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and team-building activities.

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As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform.

Responsibilities:

• Develop a broad understanding of client business model to meet their expectations and drive a successful partnership
• Build relationships with clients and serve as their advocate by becoming a trusted adviser
• Leverage learnings from key accounts to drive value at scale to our broader client base
• Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations
• Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
• Deliver best practices and coach clients to drive adoption and help clients derive value from the product
• Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs
• Coordinate with internal cross-functional teams to maximize overall account health

Qualifications:

• Bachelor’s degree, or equivalent combination of education and experience
• 3+ years of related client success experience
• 5+ years of professional business experience
• Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred
• Experience working closely with Sales through client renewal process strongly preferred
• Previous work experience at a SaaS company preferred
• Proven success driving organization-wide initiatives
• Proven success collaborating and building strong relationships with internal and external stakeholders
• Excellent verbal and written communication skills
• Strong presentation skills
• Excellent organization and time management skills
• Comfortable working in a fast-paced environment
• Strong listening skills with a thoughtful approach to addressing client pain points
• Ability to assess changing priorities/tasks quickly and with ease

Personal Characteristics

• The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus.
• You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients
• Initiative is in your blood.
• Execution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach – and you consistently are looking for opportunities to succeed together
• You are client focused, with the ability to forge strong working relationships with your clients
• completely passionate about understanding your client’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success
• Fast-paced work environments are where you thrive.

Additional Information

Location/Travel This remote role can be located anywhere in the United States of America. There will be 30% travel in this role. Most trips will be 2-3 days and may include weekend travel. This travel may include attending client events, executive business reviews, and strategic stakeholder meetings.

Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

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As part of the sales organization, this role is responsible for account renewal and upsell, as well as expansion of revenue within a specific named account list. Partnering with RainFocus Marketing and Client Success, this position will focus on identifying a solution to customer challenges in enterprise event management, event content management, and exhibitor management in support of the client’s global events program.

Essential Responsibilities

• Responsible for the sales target for Upsell Sales and Renewals depending on assigned account target list.
• Responsible for identifying customer needs, educating them on potential solutions, demonstrating a potential solution in a live environment and negotiating with key stakeholders to produce a recurring revenue contract.
• Working alongside Sales to transition responsibility of existing accounts and with Client Success, this role is responsible for renewing existing contracts while looking for opportunities to expand RainFocus solutions into existing events.
• Manage and nurture account relationships resulting in long-term, mutually beneficial strategic partnerships.
• Manage complex enterprise deal cycles.
• Working closely with Client Success, provide account management to existing accounts, not limited to but including a structured quarterly business review with clients.
• Become an expert in RainFocus solutions for conferences and events of all sizes and adapt recommendations quickly to suit varying client needs.
• Work cross-functionally within sales and other functions to drive revenue and increase customer satisfaction.
• Think creatively about ways to increase the company’s value to customers.
• Communicate business trends to RainFocus product team.
• Work cross-functionally across RainFocus to ensure we are providing the very best service to our customers.

Required Skills and Experience

• 7+ years of experience in enterprise account management renewing deals in excess of $250K in Contracted Annual Recurring Revenue (CARR)
• Proven track record of exceeding quota on a multi-year basis
• Proven track record of stability at one, or a few companies, over a career
• Experience performing software demonstrations in a complex, multi-stakeholder sale
• Experience creating and responding to RFP’s
• Experience creating MSA’s and SOW’s, as well as facilitating the legal review
• BA/BS required

Personal Characteristics

• Intelligence
• Resiliency
• Self-motivated
• Strong Communicator

Success Measures

• Developing an accurate sales renewal pipeline.
• Meeting and exceeding renewal targets.
• A leader in collaborative, cross-functional planning.

Additional Information

• Location/Travel: This is a remote role and travel is required.
• Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
• As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

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As a team member of the RainFocus Client Success organization, the Event Delivery Consultant is critical to successful preparation, delivery and execution of live events.

The Event Delivery Consultant is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.

Essential Responsibilities:

• Client-Centric Analysis & Execution:
• Collaborate with clients to understand their event goals and vision.
• Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are followed.
• Conduct thorough pre-event testing of onsite experiences to prevent issues.
• Attend events onsite to ensure flawless delivery and support client needs.
• Proactively identify and mitigate risks that may impact the client’s success.

• Domain & Industry Expertise:
• Provide guidance on leveraging RainFocus’ products to maximize event impact.
• Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes.
• Act as a trusted advisor to both clients and internal teams.

• Effective Communication & Collaboration:
• Coordinate live event preparation plans with Hardware/IT & Logistics teams.
• Navigate complex conversations with clients, delivering transparent updates.
• Keep clients and internal teams informed with timely updates.
• Prepare and guide RainFocus team members and contractors to deliver exceptional event support.
• Escalate potential issues or risks through the appropriate channels.

• Organizational Agility:
• Balance priorities effectively across multiple projects.
• Work collaboratively on refining internal tools, processes, and templates.
• Embrace change and adapt quickly to evolving client and project needs.

• Technical Expertise & Continuous Improvement:
• Master RainFocus products to confidently troubleshoot hardware/software challenges.
• Identify opportunities for continuous improvement.
• Research emerging functionalities and propose innovative solutions.
• Demonstrate new capabilities by integrating software and hardware advancements.

Required Skills and Experience:

• Proven experience in project management, particularly in process improvement and implementations.
• 3+ years in software/hardware implementation preferred.
• Ability to travel to events globally (10-15% travel required; valid passport necessary).
• Experience collaborating on process creation for live event execution.
• Skill in developing and maintaining training materials.
• Strong ability to represent product needs for the Event Delivery team in development meetings.
• A consultative approach in guiding clients and partners toward best practices for event success.

Personal Attributes and Work Environment:

• Client-first mindset: dedicated to going above and beyond to support clients’ goals.
• A collaborative team player who thrives in dynamic, fast-paced environments.
• Creative problem-solver, able to think on their feet and handle complex challenges.
• Outgoing and approachable, while assertive enough to drive results.
• Self-starter, proactive learner, and someone who seeks out opportunities for growth.
• Eager to embrace new challenges with a positive attitude.
• Exceptional communication skills with the ability to work autonomously.

Success Measures:

• Full onboarding and productivity within 60 days.
• High client satisfaction ratings and positive feedback.
• Consistent adherence to deadlines and deliverables.

Additional Information:

• This role is a hybrid position, with the flexibility of working from home while also meeting in-office requirements as needed.
• Applicants must be within a reasonable commuting distance from our Lindon, Utah office.

Why Work at RainFocus?

• Competitive salaries, competitive benefits, 401k, generous PTO, and countless other team-building activities.

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As a Full Stack Developer, you will develop enterprise-grade web applications using Java and React. This role sits at the heart of ambitious work, blending AI with intuitive product design to streamline complex configuration tasks and enable personalised experiences.

You’ll work closely across-functions to turn AI ideas into working solutions. RainFocus is looking for a Full Stack Developer to help build the next generation of tools that power large events. You’ll join a fast-moving, cross-functional team focused on delivering smarter, AI-powered experiences.

Essential Responsibilities:

• Develop and maintain the core product set with a focus on usability, security, and scalability.
• Collaborate closely with Product Management and UX to build thoughtful, client-facing experiences.
• Build and iterate on advanced prototypes that integrate LLMs, APIs, and retrieval pipelines.
• Implement full-stack features,from database schema and backend services to frontend components and real-time user interactions.

Qualifications:

• Strong technical background, including 2+ years of experience working on full stack code bases.
• Experience with Claude Code, Cursor, GitHub Copilot or other AI-Assisted Engineering tools.
• Experience working with LLMs, AI agents, or RAG architectures.
• Experience peer reviewing code while providing feedback and improvements.
• Very strong written and verbal communication skills.
• Experience with Agile Software Development methodologies.
• Experience in Object-Oriented design and programming.
• Experience in RDBMS (MySQL, Oracle, MSSQL, etc.) including database design and advanced SQL.
• Experience with front-end development using a modern JavaScript framework such as React, Angular, or Vue.

Preferred Skills:

• Familiarity with LangChain, LangGraph or other AI Agentic frameworks.
• Experience driving zero-to-one development of key technical capabilities.
• Strong problem-solver who can untangle complex systems, find the root cause, and fix issues.
• Creative thinker who spots opportunities for smarter solutions.
• Experience with Struts2 MVC, Spring Framework.
• Experience integrating with 3rd party systems via APIs.
• Prior experience as a team lead.

Personal Characteristics:

• Strong communicator who keeps others in the loop and asks great questions.
• Self-motivated, with a bias toward action and ownership.
• Collaborative team player who helps others level up.
• Naturally curious,driven to understand how things work and how to make them better.
• Comfortable with ambiguity and unafraid to make decisions when things are messy.
• Open to feedback, quick to learn, and always improving.

Additional Information

Location: This remote role can be located anywhere in the United States. Travel may be required.

Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k and generous PTO.

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The ideal candidate will have 7+ years of experience in enterprise B2B SaaS product management, including 2+ years of experience leading product managers or complex, multi-product teams. They should possess deep expertise in sales and revenue operations, Salesforce ecosystem knowledge, and experience with AI-native and agentic product capabilities.

Key responsibilities include:

• Setting the multi-year vision and go-to-market roadmap for Sales Module
• Leading the shift to agent-ready delivery
• Owning the experience across various surfaces, including native RainFocus, Salesforce, and agent-driven channels
• Directing the external development partner on the Salesforce app
• Working with product and engineering leaders to sharpen the data behind the product
• Designing for five core personas: account executives, event managers, sales leaders, digital marketers, and channel sales managers

The company offers competitive salaries, benefits, 401k, generous PTO, and team-building activities.

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About the Role Strong project management is a key element of client success at RainFocus. Our Project Managers are the driving force behind complex, multi-stakeholder event technology implementations , owning client relationships, leading cross-functional project teams, and ensuring every engagement moves forward with clarity and momentum. This is a pure project management role. You will not be responsible for any platform configuration or technical build work , that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects.

Responsibilities

• Planning: Align with clients on key project milestones and maintain accountability to agreed timelines, build and maintain detailed project plans across a concurrent portfolio of client engagements, identify and manage dependencies, risks, and priorities across multiple work streams
• Client Communication & Relationship Management: Serve as the primary point of contact for clients throughout the project lifecycle, communicate formal weekly status updates to client and RainFocus stakeholders, facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans
• Change Management: Provide change management support for first-year event clients, ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
• Project Controls: Follow and deliver projects leveraging RainFocus best practice implementation process, manage expectations, scope, and priorities of implementation, ensure that all project artifacts are captured and maintained

Qualifications

• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
• Experience in project managing software implementations
• Proven experience in a client-facing project management role , you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
• Proficiency with project management tools; experience with Jira is a plus
• Strong written and verbal communication skills, including experience presenting to executive-level stakeholders

Preferred Qualifications

• Events industry experience strongly preferred , candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
• Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
• PMP certification or equivalent

Additional Information

• Location: Remote (anywhere in the United States)
• Travel: Up to 15% (averaging 5–7 days per trip)
• Salary: Competitive
• Benefits: Competitive salaries, 401k, generous PTO, and remote-first work environment

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The successful candidate will primarily be responsible for creating, maintaining, and auditing Budget to Actual (B2A) artifacts, supporting CSM operations, and ensuring operational excellence and consistency across client accounts.

Key Responsibilities

B2A Management & Auditing (Primary Focus - ~80%)

• Creation & Maintenance: Partner with Client Success Management Leadership to create and keep up-to-date B2A documentation for new and existing accounts.
• Accuracy Audits: Perform regular, structured audits of B2As to ensure alignment with active client contracts, scope changes, and deliverable schedules.
• Compliance Tracking: Monitor deliverable completion against agreed-upon B2A milestones and flag discrepancies or potential risks to CSM Leadership.
• Asset Organization: Keep central repositories, knowledge bases, and CSM tools organized and aligned with current B2A standards.

CS Operations & Administrative Auditing (~20%)

• Workflow Auditing: Audit recurring administrative tasks across the CSM team to maintain quality control.
• Process Standardization: Identify gaps in administrative routines and recommend streamlined templates, checklists, or procedural improvements.
• Reporting & Tracking: Maintain weekly and monthly operational scorecards detailing B2A completion rates and team administrative compliance.
• Team Support: Assist CSM team members with ad-hoc administrative tasks and cross-functional handoffs as needed.
• Support other reporting/analysis areas including: Post-Conference dashboard audits/prep, Salesforce reports/dashboard creation and maintenance, Risk report analysis.

Qualifications

Education & Experience:

• Bachelor’s degree or equivalent professional experience.
• 1-2 years of experience in an analytical, customer service, or administrative role.

Technical Skills:

• Proficiency with standard office productivity tools (Microsoft Office Suite, Google Workspace).
• Familiarity with CRM systems (e.g., Salesforce) is a plus.
• Strong Excel / Google Sheets skills (data entry, basic formulas, filtering, and cross-referencing).

Core Competencies:

• Exceptional Attention to Detail: High standard for accuracy when auditing documentation and data.
• Analytical Mindset: Comfortable reading through contracts or agreements and mapping them to internal operational tasks.
• Communication: Clear, concise written and verbal skills for coordinating across CSM leadership and Sales Directors.
• Time Management: Able to prioritize tasks, meet recurring audit deadlines, and manage competing priorities independently.

What Success Looks Like in One Year

• 30 Days: Complete onboarding, gain full understanding of the B2A framework, and shadow CSM Leadership on current account practices.
• 60 Days: Take full ownership of B2A creation and begin running routine weekly audits.
• 90 Days: Establish a standardized administrative auditing process across all recurring CSM team tasks and present initial findings/improvements to CSM Leadership.

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How You Will Contribute

• Planning: align with clients on key project milestones, build and maintain project plans, identify and manage dependencies, risks, and priorities
• Communications: document project activities and status, communicate formal weekly status to client and RainFocus stakeholders, co-facilitate workshops with clients and solution consultants
• Change management: provide change management support for first-year event clients, ensure necessary training is provided to clients and partners
• Project controls: manage expectations, scope, and priorities of implementation, monitor and manage project financial performance against targets

Qualifications

• 4+ years project management experience including skills in software implementation, schedule, cost, and risk management
• Ability to utilize various project management tools to coordinate and manage complex projects
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet

Preferred Qualifications

• Event industry experience a plus
• PMP certification a plus
• Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges

Additional Information

• Location: Remote, with up to 20% travel to client events
• Salary: Competitive
• Benefits: Competitive benefits, 401k, generous PTO

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As part of the Strategic Growth organization, this role supports sales efforts for new and emerging products, including API integrations and AI agents. You will act as the key technical CRM and RevOps advisor, demonstrating how native CRM integrations and the RainFocus Sales Module drive pipeline velocity, governed audience acquisition, and high-level business ROI.

Essential Responsibilities:

• Architect and deliver technical demonstrations of the RainFocus Sales Module to showcase ease of use and revenue ROI to C-level buyers.
• Map complex enterprise CRM workflows, including territory hierarchies, quota limits, and multi-level approval chains.
• Address technical objections from Salesforce Admins and IT Security regarding OAuth scopes, read/write permissions, and data security.
• Transition technical client requirements to the services team via accurate pre-sales scoping and SOW creation.
• Manage external relationships with technical buyers to build long-term strategic partnerships.
• Identify product gaps or custom data-mapping needs and coordinate with Product and Engineering teams.
• Deliver competitive intelligence on digital signals and CRM integrations to drive account expansion.
• Collaborate with Client Success and Support to ensure excellent service delivery post-sale.

Required Skills & Experience:

• 5+ years of experience in technical sales, solutions engineering, or implementation, with 3+ years specifically in CRM/Salesforce ecosystems.
• Deep expertise in Salesforce configuration, API push/pull sync dynamics, OAuth scopes, and data hygiene.
• Experience presenting technical integration concepts and handling objections from C-level executives and technical gatekeepers.
• Strong leadership skills to own the technical sales process and manage multiple enterprise deal cycles in parallel.
• Experience creating detailed technical proposals, integration mapping, SOWs, and RFP/RFI responses.
• BA/BS degree; willingness to travel 10-40%.

Personal Characteristics:

• Team-player
• Self-motivated
• Strong Communicator

Success Measures

• Seamless alignment of client territory/quota structures with minimal integration delays
• Reduced friction and rapid security/CRM clearance from technical buyers
• Growth in Sales Module bookings and successful pre-sales to delivery handoffs

Additional Information

• Location/Travel: This remote role can be based anywhere in the United States. Travel may be required up to 40% for onsite client events, meetings, and postmortems.
• Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We offer competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

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Role Summary The Solution Architect is a senior-most technical resource within the implementation consulting IC track. You will serve as a trusted advisor to executive-level client stakeholders, lead discovery and solution design, guide complex integrations, and provide oversight across multi-event portfolios.

Essential Responsibilities:

• Own the overall solution architecture for client implementations, considering client requirements, system integrations, scalability, and technical feasibility.
• Serve as a trusted advisor to executive client stakeholders, understanding their strategic objectives and aligning RainFocus solutions with long-term business goals.
• Lead solution design and drive platform adoption, collaborating with Solution Consultants and technical teams.
• Provide oversight across the client implementation portfolio, ensuring adherence to project timelines, quality standards, and client expectations.
• Lead discovery calls, post-conference reviews, and client communications, ensuring continuity, transparency, and growth across the client relationship.
• Mentor and develop Solution Consultants, providing active mentorship, expertise, and best practice guidance.
• Contribute to thought leadership and process improvement, sharing insights through whitepapers, social media, and conference presentations.

Required Qualifications:

• 8+ years of software implementation experience, with deep expertise implementing SaaS platforms for enterprise-level clients.
• Demonstrated track record of gathering, documenting, and translating complex requirements, configurations, and integrations.
• Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations.
• Excellent written and verbal communication skills.
• Collaborative mindset with a demonstrated ability to build strong relationships across cross-functional teams, senior leaders, and clients.

Preferred Qualifications:

• Proficiency in HTML, CSS, SQL, and/or JSON for advanced customization and integration requirements.
• Experience with API testing tools such as Postman.
• Background contributing to industry thought leadership.
• Extensive experience with APIs.
• Demonstrated mentorship track record.

What RainFocus Offers RainFocus offers competitive compensation, outstanding benefits, an immediately vested 401(k), generous PTO, and a collaborative environment where you can grow and take your career to the next level.

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As a team member of the RainFocus Client Success organization, the Solution Consultant is critical to driving post-sale client implementations at RainFocus. As a member of a team, the Solution Consultant is responsible for working alongside Solution Architect to consult on platform configuration best practices, drive requirements, design and configure solutions and educate clients on the implemented RainFocus toolset.

Responsibilities

• Become an expert in RainFocus platform
• Train client admins on RainFocus tools and processes as necessary
• Configure the RainFocus platform
• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs and testing plans
• Provide regular updates on milestones and tasks to project managers
• Provide project managers with level of effort estimates
• Communicate issues and risks to project managers and leadership
• Lead solution project calls and demos with clients
• Balance priorities across multiple assignments
• Thoroughly track tasks and complete all assignments on time
• Contribute to implementation tools, processes and templates

Qualifications

• Software implementation experience (2-7+ years)
• SaaS solutions delivery through platform configuration, not custom development
• Experience implementing SaaS platforms for Enterprise level clients
• Proven success in creating efficiencies through process design
• Ability to think strategically to ensure solution supports business goals
• Proven track record in delivering innovative and creative solutions
• Ability to work independently, problem-solve, improvise
• Perform consistently under pressure
• Superior communication skills, both written and verbal
• Team players only
• HTML, CSS, SQL, JSON optional but preferred
• Must be able to travel domestically or internationally up to 20%

Personal Characteristics

• Ability to creatively solve complex problems
• Friendly and outgoing, but assertive when necessary
• Willing to go the extra mile in support of reasonable client requests
• Team-player with a service-oriented mindset
• Self-motivated, thrives in fast-paced environments
• Proactive, relentless learner
• Excited by and eager to take on new challenges and opportunities
• Strong communicator with ability to be self-guided
• Embraces change

Additional Information

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

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As the Senior Product Marketing Manager - Audience Engagement you will drive a key RainFocus product line serving as the go-to-market bridge between our event data and the Revenue Action Orchestration (RAO) ecosystem. You will lead cross-functional teams to define business cases, align solutions, and ensure successful market delivery.

Essential Responsibilities

• Educate audiences, internal teams, and buyers on the shift toward agentic sales in a highly agile manner.
• Direct the full lifecycle of strategic growth initiatives while aligning Sales, Product, and Finance departments.
• Architect AI-driven systems and frameworks that solve business bottlenecks and increase the team's velocity.
• Take complete accountability for product marketing deliverables to drive results, even amidst cross-functional ambiguity.
• Conduct market research to inform long-term strategy, strategic product themes, and agile roadmaps.
• Build business cases and financial models for product innovation.
• Execute the go-to-market strategy for the sales product line, heavily focusing on the Salesforce/CRMs, data strategies, and integrations in the RAO space.
• Partner with product owners to align solutions with business goals and customer needs.
• Develop compelling value propositions, pricing, and messaging that translate complex RAO concepts into clear revenue ROI.
• Equip sales and account managers with effective enablement tools and marketing assets.
• Manage the release process to ensure marketing, sales, service, and support are fully prepared for new features.
• Engage directly with Fortune 500 companies to understand their challenges and fuel product innovation.

Required Skills and Experience

• 5 to 10+ years of successful B2B software product marketing or product management experience.
• Deep expertise in CRM ecosystems (especially Salesforce) and the Revenue Action Orchestration (RAO) category.
• Ability to position AI-driven insights and shift messaging from static dashboards to real-time guided revenue execution.
• Background marketing to CROs, RevOps, and Sales Operations leaders.
• Track record of successfully launching innovative products that deliver measurable business results.
• Experience working in agile SaaS environments with continuous delivery models.
• Strong grasp of enterprise service models alongside sales and marketing dynamics.
• Familiarity with the event management software market and the unique challenges of large-scale user conferences.
• Ability to independently manage large-scale, cross-departmental initiatives and remove blockers without supervision.
• Proven ability to proactively identify and solve undefined business gaps.
• Strong mentorship skills to turn individual expertise into a shared asset for the team.
• MBA or compelling comparable experience required

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You'll play an important part in the entire product development process, from brainstorming to launch. You'll be part of a UX team where each designer is responsible for different areas of our product and integrated into individual scrum teams. They work closely with the Product Manager and Developers to create elegant solutions to problems our customers are facing.

Responsibilities:

• Shape ideas into testable bets
• Partner with stakeholders and executives to capture strategic ideas and turn them into clear hypotheses
• Define the problem, the target customer, the business case, and the evidence that would change our minds
• Push back constructively when an idea lacks a clear problem or buyer
• Lead discovery research
• Plan and run high-volume discovery with customers and prospects, including interviews, workshops, concept tests, and usability sessions
• Work with Stakeholders, Sales, and Customer Success to find the right participants quickly
• Synthesize findings into short, decision-ready insights
• Build proof-of-concept prototypes
• Create interactive prototypes, from clickable concepts to functional PoCs, using AI-assisted tools
• Apply sound UX judgment to flows, information architecture, and interaction design
• Work with your developer counterpart to draw a clear line between prototype-grade and production-ready, and hand off cleanly
• Use PoCs to confirm understanding, not to deliver solutions
• Validate against the market
• Test willingness to adopt and pay, not just whether people like the idea
• Define success signals before each validation cycle and track them
• Present recommendations to leadership with the evidence behind them
• Protect the integrity of the process
• Frame every prototype clearly as exploratory so customers never hear a commitment
• Work with Sales and Legal on NDAs, disclosure, and expectation-setting
• Keep Sales informed of what you're learning and what is, and isn't, safe to say to customers
• Lead the pod
• Set priorities, rhythm, and working agreements for a small cross-functional team
• Share frequent, brief readouts instead of big-bang reviews
• Build reusable templates, scripts, and prototype patterns that make each cycle faster

What Success Looks Like:

• Success is measured by the quality of the decision, not by whether an idea moves forward. A well-evidenced "stop" is a win.
• Ideas reach a go/no-go decision in weeks, not quarters
• Ideas the business funds are backed by clear problem definitions, working prototypes, and customer proof
• Leadership and Sales trust the evidence and understand why ideas advanced or stopped
• Fewer fully built features fail to find demand

What You Bring:

• Core skills
• Strong business thinking: markets, buyers, pricing, and ROI, not just usability
• Demonstrated rapid prototyping ability, including fluency with AI-assisted building tools
• Hands-on discovery research experience and comfort talking directly with customers and prospects, including senior stakeholders
• UX and product design fundamentals, with a portfolio or examples of shipped work
• Product management experience or equivalent: scoping, prioritization, and stakeholder management

Additional Information:

• Location: This remote role can be located anywhere in the United States of America.
• Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
• As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

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