The successful candidate will be responsible for NPS Program Management, including end-to-end ownership of the NPS framework, survey strategy, execution, and analysis.

Key responsibilities include:

• Managing NPS surveys and ensuring localization, mobile responsiveness, and customer-friendly formats
• Analyzing NPS results by channel, product, customer segment, geography, and agent
• Deriving actionable insights from detractor comments and verbatim
• Presenting findings to leadership and cross-functional teams
• Driving detractor recovery and closure loop initiatives
• Converting NPS insights into CX improvement plans with business functions
• Tracking progress on identified pain points
• Creating and maintaining NPS dashboards and reports

The ideal candidate will have 7-8 years of experience with 4-5 years in customer experience, driving NPS, CSAT surveys, and VOC programs.

Requirements include:

• Familiarity with NPS and CSAT Survey tools
• Knowledge of CRM tools like MS Dynamics, Salesforce, CRM Next, SimpleCRM, etc.
• Text and customer sentiment analysis and statistical interpretation skills
• Strong analytical skills
• Excellent communication and negotiation skills
• Bachelor's degree from a recognized University

Nice to have:

• Certification in marketing or analytics
• Experience working in a fast-paced and hyper-growth environment using agile methodologies
• Passion for bringing consumer-centric ideas and products into reality
• Experience with digital tools and technologies to transform customer experience

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The role involves developing and executing comprehensive business development strategies, conducting market mapping and competition benchmarking, managing relationships with internal stakeholders and external partners, leading commercial negotiations, and coordinating with Go-to-Market and Farming teams.

The ideal candidate will have at least 10 years of experience in GI/HI bancassurance business development with a proven track record in terms of conversions, premium, and market share achieved. They should possess strong relationship management skills, experience in commercial negotiations, and a proven track record of building scalable teams and mentoring high-potential talent.

In return, the company offers a competitive salary with attractive performance-based incentives, opportunities to shape the growth of a greenfield health insurance business, exposure to strategic initiatives and collaboration with top leadership, access to structured training, mentorship, and professional development programs, and a supportive and inclusive culture that encourages innovation and customer-centric solutions.

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The role involves building a cloud-native, microservices-oriented, loosely coupled & open technology platform for health insurance, with a focus on reusable components and interactions between applications.

Key responsibilities:

• Deeply understand the long-term architectural direction and engineer technology solutions
• Design, develop, unit test, and implement software programs for backend systems
• Establish standards for platform development and create specifications and detailed plans
• Work closely with other engineers, designers, R&D, analysts, product managers, and stakeholders
• Develop open APIs and capabilities for seamless integration across ecosystem partners
• Use data-driven insights to guide program development
• Develop world-class and reusable platform capabilities as RESTful services

Requirements:

• 6-15 years of experience
• Proven hands-on experience in engineering enterprise-grade solutions
• Demonstrated ability to understand technology and architectural strategy & processes
• Deep expertise in Java, NodeJS, Python, building scalable micro-services, enterprise NoSQL databases, stream-based processing, REST API frameworks, enterprise pub-sub frameworks, and full-duplex secure communication protocols
• Proficiency in tools like Github, Build pipelines, Java, Diverse set of IDEs, Jira, Confluence, Kubernetes, Docker, Google Cloud Platform, Jenkins, Postman, Websocket client

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As a Branch Service Associate, you will handle day-to-day branch functioning, support sales, manage premium collection and reporting, and interact with customers and distributors.

Key responsibilities include:

• Managing branch operations and ensuring compliance with regulatory requirements
• Supporting sales teams and contributing to business growth through cross-selling and lead generation
• Implementing process controls to mitigate risks
• Driving adoption of digital platforms for customer and distributor engagement
• Providing excellent customer and distributor service

Requirements:

• Bachelor's degree from a recognized institute
• Basic understanding of the financial services industry and branch insurance operations
• Experience in managing insurance operations (up to 3 years)
• Strong customer service and communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Location: Delhi

If you're passionate about delivering exceptional customer experiences and driving business growth, apply now at careers@prudentialhealth.in.

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Responsibilities:

• Understand the long-term architectural direction and interactions between applications
• Collaborate with stakeholders to engineer technology solutions meeting business requirements
• Design, develop, and test software programs for backend systems
• Establish standards for platform development and conceptualize reusable frameworks
• Work closely with cross-functional teams to achieve desired outcomes
• Develop open APIs and capabilities for seamless integration across ecosystem partners
• Use data-driven insights to guide program development
• Follow and contribute to architecture and coding standards

Requirements:

• 12-15 years of experience
• Expertise in Java, NodeJS, Python, microservices, enterprise NoSQL databases, stream-based processing, REST API frameworks, and more
• Proficiency in tools like Github, Build pipelines, Kubernetes, Docker, Google Cloud Platform, and Jenkins
• Exceptional engineering skills, collaboration, and communication abilities
• Strong problem analysis and solution development skills

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The role involves designing, developing, testing, and implementing data models supporting mobile apps, SDKs, micro-frontends, WhatsApp, and ecosystem partners.

Key responsibilities:

• Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications.
• Work closely with data engineers, software engineers, data architects, solution designers, R&D, analysts, product managers, and other teams and stakeholders to achieve desired outcomes for the company.
• Design, develop, test, and implement data models supporting mobile apps, SDKs, micro-frontends, WhatsApp, and ecosystem partners.
• Establish standards for platform development.
• Use data-driven insights to guide the development of programs and apps that meet user needs.
• Follow and contribute to defining and ensuring adherence to architecture and coding standards.
• Keep up with innovativeness to build world-class propositions using bleeding-edge technologies, frameworks, and best practices to bring differentiation through technology.

Requirements:

• 7-15 years of experience in data modeling.
• Proven hands-on experience in data modeling, with a strong understanding of data modeling principles, methodologies, and tools.
• Demonstrated ability to understand technology and architectural strategy & processes & its successful translation into engineering solutions.
• Deep expertise in data modeling tools such as ER/Studio, ERwin, or similar.
• Strong Data and SQL skills and experience with database management systems (e.g., SQL and No-SQL DBs).
• Experience with large-scale data engineering/transformation with successful implementation of data warehouses, lakes or lake houses leveraging cloud technologies like GCP.

Personal traits:

• Exceptional engineer.
• Highest standards of Collaboration & Teamwork.
• Strong communication skills & ability to engagement senior management.
• Excellent problem analysis skills.
• Innovative and creative in developing solutions.
• Ability and willingness to be hands-on.
• Strong attention to detail.
• Ability to work independently and handle multiple concurrent initiatives.
• Excellent organizational, vendor management, negotiation, and prioritization skills.

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As a Senior Analyst_Group Operations, you will participate in designing customer and distributor lifecycle journeys and testing relevant business applications as a user. You will work with technology testing partners, review test documentation, and execute user acceptance testing activities. You will also develop processes, procedures, and documentation to support the successful transition of projects in business-as-usual mode.

Responsibilities:

• Participate in designing customer and distributor lifecycle journeys and testing relevant business applications as a user
• Work with technology testing partners, review test documentation, and execute user acceptance testing activities
• Develop processes, procedures, and documentation to support the successful transition of projects in business-as-usual mode
• Work in close collaboration with technology organization in designing and delivering tools/solutions that exceed customer onboarding expectations
• Become a bridge between various business functions – Product, Technology, Underwriting, Claims, Finance, Compliance to deliver Customer and Distributor Promise
• Own technology applications and ensure both business requirements and unit tests are executed with efficacy
• Conceptualize and incorporate exception management processes to identify and remediate Service Delivery failures
• Implement process controls to avoid regulatory, reputational, or financial breaches

Requirements:

• Bachelor's degree from a recognized institute
• Solid foundation in Insurance Operations
• Deep functional understanding of Technology and Digital solutions
• Ability to think on your feet and navigate through the ecosystem to deliver solutions
• Obsessed with providing Customer delight moments and influencing stakeholders
• Highly driven individual who goes the extra mile to deliver an outstanding product
• Demonstrate the ability to work in a fast-paced and hyper-growth environment using agile methodologies

Nice to have:

• Experience collaborating with cross-organisational teams and adaptability to pivot and change in a complex and dynamic working environment
• Flexible approach to working, with the ability to work independently or in a team
• Proven track record of succeeding in complex business environments and helping colleagues succeed

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As a Branch Service Associate, you will handle day-to-day branch functioning, support sales, manage premium collection, and interact with customers and distributors.

Key responsibilities include:

• Managing branch operations and ensuring compliance with regulatory requirements
• Supporting sales teams and contributing to business growth through cross-selling and lead generation
• Providing excellent customer and distributor service
• Implementing process controls to mitigate risks
• Driving adoption of digital platforms

Requirements:

• Bachelor's degree from a recognized institute
• Basic understanding of the financial services industry and branch insurance operations
• Experience in managing insurance operations
• Ability to work in a fast-paced environment and adapt to changing customer expectations
• Strong customer and distributor service skills

Preferred qualifications:

• Experience in the health, life, general insurance, banking, or NBFC sectors
• Demonstrable experience in improving customer experience through well-managed operations
• Proven track record of succeeding in complex business environments

Location: Mumbai

If you're interested in this opportunity, please submit your application to careers@prudentialhealth.in.

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As a Manager - Non-Financial & Operational Risk Management, you will develop, implement, and maintain a comprehensive Non-Financial and Operational Risk Management (NFORM) framework. Your typical work week might include:

• Identifying, assessing, and monitoring key non-financial and operational risks across the organization
• Conducting risk assessments, gap analyses, and control evaluations to identify areas of weakness and improvement
• Developing and implementing risk mitigation strategies and action plans to address identified risks
• Monitoring the effectiveness of risk mitigation efforts and tracking progress against action plans
• Developing and delivering training programs to raise awareness of non-financial and operational risks and promote a strong risk culture
• Collaborating with cross-functional teams to integrate risk management into business processes and decision-making
• Preparing regular reports on non-financial and operational risks for senior management and relevant committees
• Staying up to date with regulatory changes and industry best practices related to non-financial and operational risk management

You could be the right candidate if you:

• Have a strong understanding of non-financial and operational risk management principles and practices within the insurance or financial services industry
• Have 5-8 years of experience in a risk management, compliance, or audit role
• Possess a relevant professional certification (e.g., FRM, CRM, CISA)
• Have experience developing and implementing risk management frameworks
• Have a solid understanding of regulatory requirements related to non-financial and operational risk management
• Are proficient in risk assessment methodologies and control evaluation techniques
• Possess strong analytical, problem-solving, and critical-thinking skills
• Demonstrate excellent communication, interpersonal, and presentation skills
• Are proficient in data analysis and reporting

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The role involves designing and implementing a cloud-native, microservices-oriented, loosely coupled & open technology platform for health insurance.

Key responsibilities:

• Architect data platform needs and collaborate with stakeholders to understand business requirements
• Design and develop robust data pipelines for batch and streaming data processing
• Implement ETL processes and utilize data engineering technologies such as Parquet format and Iceberg open table format
• Leverage Google Cloud Platform services including Google Cloud Storage, Google Cloud Pub/Sub, and Google Cloud Bigtable
• Ensure data quality and governance throughout its lifecycle

Requirements:

• 12-15 years of experience in data engineering
• Proven hands-on experience with data architecture and engineering for enterprise-grade Datawarehouse/lake/lake-house
• Demonstrated ability to understand technology and architectural strategy & processes
• Deep knowledge of BigQuery, Google Cloud's suite of tools, and data engineering tasks
• Experience with machine learning models and AI solutions on Google Cloud
• Understanding of data governance, security, and compliance measures

Technical Skills:

• Google Cloud Platform
• BigQuery
• Parquet format
• Iceberg open table format
• ETL processes
• Data integration and transformation techniques
• Machine learning models and AI solutions
• Data governance and security measures

Personal Traits:

• Exceptional engineering skills
• High standards of collaboration and teamwork
• Strong communication skills
• Excellent problem analysis skills
• Ability to work independently and handle multiple concurrent initiatives

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As a Assistant Manager Claims, your typical week might include developing and maintaining daily, weekly, and monthly MIS reports for claims, underwriting, policy servicing, and customer service operations.

Key Responsibilities:

1. Operational Analytics & Reporting

• Develop and maintain daily, weekly, and monthly MIS reports for claims, underwriting, policy servicing, and customer service operations.
• Create dashboards to track KPIs such as turnaround time (TAT), claim settlement ratios, productivity metrics, and exception handling.
• Analyze trends and variances to identify operational bottlenecks and recommend corrective actions.

2. Process Efficiency & Productivity Monitoring

• Conduct time-motion studies and workflow analysis to identify inefficiencies in operational processes.
• Collaborate with process owners to define and monitor productivity benchmarks across teams.
• Support automation initiatives by identifying manual tasks suitable for digitization or RPA.

3. Third-Party Performance Monitoring

• Track and evaluate performance of TPAs, network hospitals, and other service providers using SLAs and contractual KPIs.
• Generate periodic performance scorecards and escalate deviations to relevant stakeholders.
• Support vendor audits and provide data-driven insights for contract renewals and negotiations

4. Regulatory & Compliance Reporting

• Ensure timely and accurate submission of regulatory reports to IRDAI, IIB and other statutory bodies.
• Reconciliation of Monthly claim register with finance team
• Maintain audit trails and documentation for internal and external audits.
• Monitor compliance with data privacy, fraud detection, and grievance redressal norms.

5. Data Governance & Quality

• Ensure data integrity and consistency across systems and reports.
• Work with IT and data teams to resolve data discrepancies and improve data architecture.
• Define and implement data validation rules and reconciliation processes.

6. Stakeholder Collaboration

• Liaise with underwriting, claims, customer service, finance, and IT teams to gather requirements and deliver actionable insights.
• Present findings and recommendations to senior management through structured presentations and visualizations.

You could be the right candidate if you…

• Bachelor’s/Master’s degree in Statistics, Mathematics, Computer Science, Actuarial Science, or related field.
• 4–8 years of experience in MIS/Analytics roles, preferably in health or general insurance operations.

Technical Skills:

• Advanced Excel, SQL, Power BI/Tableau
• Knowledge of Python/R for data analysis (preferred)
• Familiarity with insurance core systems (e.g., policy admin, claims management)

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Attention to detail and ability to work under tight deadlines
• Understands the TPA ecosystem and has experience of managing TPA model (Preferred)

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As a Zonal Manager of Provider Network & Operations, you will implement and manage a robust provider network management function at the zonal level, creating negotiation frameworks, processes, and systems that factor in provider and customer experience deliverables.

Key responsibilities include:

• Building trust and long-term relationships with network hospitals to create a competitive advantage for Prudential Health India
• Collaborating with functions such as Claims, Technology, Product & Actuarial, Compliance, Risk Management, and Finance
• Developing digital hospital onboarding journeys and agreements, maintaining relationships, and analyzing provider and competitor landscapes
• Engaging provider networks through effective communication, data-led analytics, recognition, and continuous training interactions
• Creating a preferred set of hospitals for executing differentiated services for PHI customers
• Continuously monitoring performance and utilization patterns to generate feedback loops and data analytics
• Leading effective repricing and re-negotiations of tariffs/packages/discounts with healthcare providers

The ideal candidate will have:

• A degree or management degree in healthcare management (preferred)
• 8-10 years of experience in the hospital/insurance industry, with at least 5 years of experience leading provider network teams
• Experience developing provider networks from scratch
• Strong analytical and decision-making skills
• Excellent verbal and written communication skills and strong negotiation skills
• Ability to embrace change and manage it effectively
• Passion for building highly engaged teams

We offer a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions.

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The Technology Delivery Manager will be responsible for:

• Understanding the long-term architectural direction and interactions between applications
• Driving business analysts and solution designers to evaluate business requirements and convert them into low-level solution designs
• Contributing to identify and evaluate alternative design options and trade-offs
• Ensuring high-level and low-level designs are produced by technology teams that consider current applications and architecture
• Owning the planning of technology delivery and preparation of detailed design specifications
• Ensuring adoption and implementation of defined solutions and providing technical expertise
• Leading governance forums to create harmony in application designs and delivery

The candidate should have:

• Experience in health insurance, GCC, HealthTech, or IT services companies with health insurance vertical
• Proven experience as a technology delivery leader with 8-18 years of experience
• Demonstrated ability to understand business strategy and processes and translate them into technology low-level design and deliverables
• Excellent handle on collaboration and delivery tools like Confluence, Jira, Advanced Roadmaps, MS Project, etc.

Personal traits required:

• Exceptional builder of great people
• High standards of collaboration and teamwork
• Strong communication skills and ability to engage senior management
• Excellent problem analysis skills and innovative thinking
• Ability to work independently and handle multiple concurrent initiatives

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The SEO Manager will be responsible for developing and implementing effective search engine optimization (SEO) strategies to improve the online visibility and search rankings of the company's website.

Key responsibilities:

• Develop and execute comprehensive SEO strategies to improve organic search rankings and drive traffic to the company's website.
• Conduct keyword research to identify high-value search terms and optimize website content accordingly.
• Perform on-page and off-page SEO activities, including meta tag optimization, link building, and content creation.
• Monitor and analyze website performance using SEO tools such as Google Analytics, Google Search Console, and SEMrush.
• Collaborate with content creators to ensure SEO best practices are integrated into website content, blog posts, and other digital assets.
• Stay updated on the latest SEO trends, algorithm changes, and industry best practices.
• Conduct technical SEO audits to identify and resolve issues affecting website performance.
• Track and report on key SEO metrics, including organic traffic, keyword rankings, and conversion rates.
• Ensure that SEO best practices are implemented in the website design and development.

Requirements:

• Master's degree in Marketing, Communications, Information Technology, or a related field.
• Minimum of 3-5 years of experience in SEO, preferably in the health insurance industry.
• Strong understanding of search engine algorithms and ranking factors.
• Proficiency in using SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, and Moz.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience with HTML, CSS, and JavaScript is a plus.

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As a Pre-underwriter, your typical week might include:

• Conducting tele/video underwriting calls to extract medical history questionnaires
• Following up with customers to obtain past medical records
• Summarizing medical records and test values
• Reviewing portability proposals and associated documents
• Managing counter-offers and proposal declines

The ideal candidate has a paramedical background (nursing/pharmacy or sciences), basic understanding of medical terminology, and excellent verbal communication skills.

Responsibilities:

• Tele/Video Underwriting Calls: Medical history questionnaire extraction precisely and comprehensively through conversation on a recorded line in an Audio or Video tools
• Medical Record Follow-Up: Proactively contact customers to follow up on the submission of past medical records. Drive timely and complete submission of all required documentation.
• Medical Summarization: Data entry of the medical records, test values and create summary of the case (like case history summarization)
• Portability Proposal & Document Review: Review portability proposals and associated documents for completeness and accuracy, identifying any discrepancies or missing information that needs to be addressed with the customer.
• Counter-Offer Management: Clearly explain counter offers to customers, addressing any queries or concerns they may have. Persuade customers to accept counter offers through effective communication and follow-up.
• Proposal Decline Handling: Compassionately and clearly explain the reasons for proposal declines to customers. Provide detailed explanations and, where possible, offer alternative solutions or guidance.

Requirements:

• Graduates from paramedical background (Nursing/pharmacy or Sciences background)
• Basic Understanding of Medical Terminology and interpreting medical records
• Basic understanding of medical codes ICD and Procedure (Good to have)
• Have excellent verbal communication skills
• Having basic computer knowledge
• Proficiency in English and Hindi is a must (additionally 1 or more regional language is preferable)
• 1-2 yrs of experience in insurance Underwriting / Tele MER calling (good to have)

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As an Assistant Manager - Claims, you will oversee the entire claims process from registration to settlement, ensuring adherence to SLAs and regulatory guidelines. You will implement and monitor controls to prevent fraud, abuse, and leakage, and ensure accurate adjudication and timely closure of claims.

Key Responsibilities:

• End-to-End Claims Management: Oversee the entire claims process from registration to settlement, ensuring adherence to SLAs and regulatory guidelines.
• Floor & Resource Management: Manage daily floor operations including team rostering, shift planning, and workload balancing.
• Process Optimization & Productivity: Identify process gaps and implement improvements to enhance efficiency and reduce turnaround time.
• Partner & Vendor Management: Liaise with TPAs, network hospitals, and other service providers to ensure smooth claims processing.
• Target Achievement & KPI Management: Define and monitor KPIs for team and individual performance.
• MIS & Reporting: Publish daily, weekly, and monthly MIS reports covering claims volumes, TAT, approval/rejection rates, and partner performance.
• Compliance & Regulatory Adherence: Ensure claims processing complies with IRDAI regulations and internal policies.

Requirements:

• Graduate/Postgraduate in Healthcare Management, Insurance, Business Administration, or related field.
• 7–12 years of experience in health insurance claims operations, with at least 3 years in a managerial role.
• Proficiency in Excel, SQL, and BI tools (Power BI/Tableau).
• Familiarity with claims management systems and TPA portals.
• Understanding of IRDAI regulations and health insurance products.
• Strong leadership and team management capabilities.
• Excellent communication and stakeholder management.
• Analytical mindset with a focus on continuous improvement.

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As a Manager Claims, you will guide the processing team by providing medical opinions for Health Insurance Claims, ensure claims are settled according to company practices and procedures, and process and approve medical claims.

Key responsibilities include:

• Guiding the processing team by providing medical opinions for Health Insurance Claims
• Ensuring claims are settled according to company practices and procedures
• Processing and approving medical claims pertaining to Indemnity, Benefit for both Group and Retail
• Managing and maintaining data of referred cases, savings achieved, and impact against cashless outgo
• Creating detailed standard operating processes for seamless functioning of claims adjudication
• Auditing TPA processed claims and in-house processed claims
• Providing medical decisioning and guidance to the team
• Preparing dashboards to manage TAT, cost vectors, loss ratios, and regional distribution
• Supporting the Group UW team for providing claims analytic input
• Ensuring regulatory compliances and timely implementation of new circulars
• Managing litigation cases and providing input and evidence in SCN
• Training TPA teams on new benefits, process changes, and claim philosophy
• Collaborating with FWA Manager to provide inputs from agencies for efficient fraud restriction
• Setting up and creating robust governance to manage TPA processes

Requirements:

• MBBS preferred / BAMS / BHMS / BDS
• 7-10 years of experience in health insurance claims management with at least 2-3 years in a manager role
• Understanding of the TPA ecosystem and experience in managing TPA models
• Startup experience or setting up a team from scratch (preferred)
• Decisive and creative individual with good judgment and analytical skills
• Excellent verbal and written communication skills and strong negotiation skills

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As an Assistant Manager Claims, you will guide the TPA processing team by providing medical opinions for Health Insurance Claims, ensure claims are settled according to company practices and procedures, and process and approve medical claims.

Responsibilities:

• Guiding TPA processing team by providing medical opinion for Health Insurance Claims
• Ensuring claims of valid settlements are made according to company practice and procedures
• Processing and approving medical claims pertaining to Indemnity, Benefit for both Group and Retail
• Case management of potential cases to Network team
• Automation and rule-driven decision making
• Create and review claim simplification guidelines
• Medical decisioning and guidance to the team
• Audit of TPA processed claims and In-house processed claims
• Regulatory compliances
• Train TPA teams
• Benefit claims processing
• Collaborate with FWA Manager
• Re-UW opinion for non-disclosure cases
• Extend support to sales/distribution
• Set up and create robust governance to manage TPA process

Requirements:

• Doctor by training (MBBS/BAMS/BHMS/BDS)
• 3-5 years of experience in health insurance claim processing management
• 1-2 years of experience as a team leader
• Understanding of TPA ecosystem
• Experience in managing TPA model (Preferred)
• Startup experience or setting up a team from scratch (Preferred)
• Decisive and creative individual
• Quick decision-making and good judgment and analytical skills
• Excellent verbal and written communication skills
• Strong negotiation skills

What can make you extra special:

• Experience with digital tools to transform customer experience
• Knowledge of Blue Ocean strategy and Zero to One

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The successful candidate will be responsible for creating, launching, and refining health insurance propositions that serve customer needs, improve saleability, and manage risk for the organisation.

Key responsibilities include:

• Creating and launching health insurance products, including Retail Indemnity, Fixed benefit, and Group products
• Conducting distributor, customer, and market research to identify new product opportunities and refine existing offerings
• Developing compelling product propositions that deliver revenue and loss-ratio goals
• Defining and documenting product requirements, including features, functionalities, pricing, and distribution channels
• Leading go-to-market plans, including marketing campaigns, sales training, and channel partner enablement
• Collaborating with cross-functional teams to implement and launch products
• Analysing product performance data to generate insights and identify areas for improvement

The ideal candidate will have:

• A degree in Business, Finance, Insurance, Statistics, or a related field
• 7+ years of experience in product management, preferably in the health insurance industry
• Minimum of 5 years of experience in handling Retail and Retail Under Group products
• Excellent knowledge of product configuration in core systems and front-end sales platforms
• Strong understanding of the health insurance market, including industry trends, regulations, and competitive landscape

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Responsibilities:

• Recruit, manage, and lead a team of insurance advisors
• Develop and implement sales strategies aligned with organizational goals
• Monitor team performance, provide training, and support
• Ensure compliance with industry regulations and company policies
• Build and maintain strong relationships with clients and advisors
• Drive customer acquisition and retention through sales techniques

Qualification:

• Bachelor's degree in business, insurance, finance, or related fields
• Minimum 3 years of experience in the insurance domain
• In-depth knowledge of health, life, and general insurance products
• Strong leadership and organization skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and meet target deadlines
• Professional certification in insurance is a plus

Skills:

• Sales strategy development
• Customer relations management
• Insurance product knowledge
• Advisor training and development
• Regulatory compliance
• Customer retention sales techniques and communication

What we offer:

• Competitive salary based on your skills and experience
• Performance-based incentive program with huge potential to make big money
• Career development opportunities for professional growth and development, including training and mentorship programs
• Recognition as a key member of our leadership team

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The role involves working with Business MIS and Finance function to develop reports to track unreconciled Suspense entries, investigating unreconciled items, monitoring and tracking the aging of bank reconciliation open items, and ensuring control measures are implemented to avoid recurrence of issues.

The ideal candidate will have a bachelor's degree from a recognized institute, solid foundation in Business Operations, Refunds, Banking and Finance reconciliation, deep understanding of the industry, regulations, and operational practices, and strong skills in managing financial data, resolving discrepancies, and ensuring accuracy in financial reporting.

Responsibilities:

• Work with Business MIS and Finance function to develop reports to track unreconciled Suspense entries
• Investigate unreconciled items to ensure the open items are resolved in a timely manner
• Monitor and track the aging of bank reconciliation open items
• Ensure control measures are implemented to avoid recurrence of issues leading to unreconciled entries
• Update the relevant standard operating procedures to ensure relevance, as and when required
• Work closely with the relevant stakeholders on any issue arising from bank reconciliation
• Regularly engage in systems enhancement initiatives to improvise Finance Operations processes
• Develop exception reports to prevent operational leakages, fraud, misuse of processes/ systems and work for remediation

Requirements:

• Bachelor's degree from a recognized institute
• Solid foundation in Business Operations, Refunds, Banking and Finance reconciliation
• Deep understanding of the industry, regulations, and operational practices
• Ability to leverage digital tools and platforms effectively for operational efficiency
• Strong skills in managing financial data, resolving discrepancies, and ensuring accuracy in financial reporting
• Subject Matter Expertise (SME) for Bank and Premium Reconciliation System
• Expertise in analyzing and interpreting complex data to drive informed decision-making and strategic planning
• 6-8 years of total experience with at least 5+ years of experience in insurance operations (cancellation/refund/premium reconciliation)

Benefits:

• Opportunity to work in a fast-paced and hyper-growth environment
• Collaborative and inclusive team culture
• Chance to work with cutting-edge digital tools and technologies

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As a Business Analyst, your typical week might include managing health & wellness business requirements and implementation in active collaboration with functional representatives.

Key responsibilities:

• Manage health & wellness business requirements and implementation
• Solicit, develop, and validate business requirement documentation
• Lead brainstorming sessions with key stakeholders
• Develop in-depth understanding of business processes and articulate use-cases
• Perform process impact analysis across various platforms
• Design Business Process Flows and obtain signoff
• Facilitate discussions and gather feedback
• Partner with functional process owners to support capability vision, strategy & roadmap
• Understand business objectives, processes, and products to make educated recommendations
• Document business process flow diagrams and review with functional stakeholders
• Identify pain points, bottlenecks, redundancies, delays, errors, or areas to enhance the process
• Check if the current process complies with relevant regulations and industry standards
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate business processes
• Undertake iterations in signed-off Business Process Flow, when required
• Manage stakeholder expectation and collaborate with key business stakeholders
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users

Requirements:

• 7-9 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing
• At least 3 years’ experience in health insurance
• End-to-end knowledge of health insurance products, operations processes, and technology systems
• Proven track record of end-to-end implementation and business outcome delivery of significant insurance systems
• Expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations
• Strong interpersonal skills and ability to collaborate & communicate effectively across disciplines
• Passionate about operating iteratively and solving user problems creatively and effectively
• Hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools

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Key Responsibilities

• Develop and implement the company's investment strategy aligned with business objectives and regulatory requirements
• Manage the investment portfolio across asset classes including debt, equity, and alternative instruments
• Ensure compliance with IRDAI investment norms and internal investment policies
• Monitor market trends, macroeconomic indicators, and risk factors to guide investment decisions
• Evaluate and recommend investment opportunities to the Board and Investment Committee
• Oversee treasury operations including cash flow forecasting, liquidity management, and banking relationships
• Prepare and present investment performance reports to senior management and regulators
• Lead the development of investment risk frameworks and ensure adherence to risk appetite
• Collaborate with finance, actuarial, and product teams to align investment planning with business needs
• Manage relationships with external fund managers, advisors, and financial institutions
• Drive automation and analytics in investment reporting and decision-making processes
• Build and lead a high-performing investment and treasury team.

Qualification & Experience

• CFA, CA, or MBA (Finance) from a reputed institution
• Deep understanding of investment regulations, portfolio management, and financial markets
• Strong knowledge of IRDAI investment guidelines and insurance sector dynamics
• 12+ years of experience in investment management, treasury, or asset management roles
• Prior experience in insurance, reinsurance, or regulated financial institutions is highly preferred
• Proven track record of managing large portfolios and delivering consistent returns

Skills

• Strategic thinker with strong analytical and decision-making skills
• Excellent leadership, communication, and stakeholder management abilities
• High integrity, risk awareness, and regulatory orientation
• Ability to thrive in a fast-paced, entrepreneurial environment

What we offer

• Competitive compensation and long-term incentive plans (including ESOPs)
• Opportunity to shape the investment strategy of a high-growth healthtech startup
• Collaborative, purpose-driven work culture
• Exposure to cutting-edge innovation in insurance and financial services

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As a Product Manager, your typical week will include creating, launching, and refining health insurance propositions that serve customer needs, improve saleability, and manage risk for the organisation.

Key responsibilities:

• Create, launch, and refine health insurance propositions
• Own the full product lifecycle of Health Insurance products
• Conduct distributor, customer, and market research and competitive analysis
• Develop compelling, differentiated product propositions
• Define and document detailed product requirements
• Develop policy wordings and product filing documents
• Lead development and execution of go-to-market plans
• Collaborate with cross-functional teams
• Define and document system requirements for products
• Ensure compliance with regulations
• Analyse product performance data
• Identify and implement product enhancements

Requirements:

• Degree in Business, Finance, Insurance, Statistics or related field
• 7+ years of experience in product management, preferably in health insurance
• Minimum 5 years of experience in handling Retail Product and Retail Underwriting
• Excellent knowledge of Product configuration in core systems and front-end sales platforms
• Strong understanding of the health insurance market
• Proven experience in developing and launching successful health insurance products
• Excellent analytical, problem-solving, and decision-making skills
• Effective communication, presentation, and interpersonal skills

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Responsibilities

• Recruit, manage, and lead a team of Insurance Advisors
• Develop and implement sales strategies in line with organizational goals
• Monitor team performance by giving adequate training and support
• Ensure compliance with industry regulations and company policies
• Build and maintain strong relationships with clients and advisors
• Drive customer acquisition and retention through sales techniques

Qualification

• Bachelor's degree in business, insurance, finance, or related fields
• Minimum 3 years of experience in the insurance domain
• In-depth knowledge of health, life, and general insurance products
• Strong leadership and organization skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and meet target deadlines
• Professional certification in insurance is a plus

What we offer

• Competitive salary based on your skills and experience
• Performance-based incentive program with huge potential to make big money
• Career development opportunities for professional growth and development, including training and mentorship programs
• Recognition as a key member of our leadership team

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The successful candidate will be responsible for:

• Owning delivery planning, execution tracking, and governance for technology initiatives across product, engineering, QA, infrastructure, vendor, and business teams.
• Driving agile delivery ceremonies including sprint planning, backlog refinement, stand-ups, reviews, retrospectives, release planning, and delivery checkpoints.
• Tracking and proactively managing milestones, RAID items, dependencies, impediments, change requests, and cross-team commitments to ensure timely closure.
• Maintaining and presenting delivery artefacts including integrated project plans, RAID logs, sprint reports, release dashboards, status reports, and governance packs.
• Partnering with product owners, architects, engineering leads, QA leads, operations, compliance, vendors, and business stakeholders to align priorities and unblock delivery.
• Monitoring delivery health using metrics such as sprint predictability, velocity, defect leakage, defect ageing, release readiness, environment availability, and production stability.
• Coordinating UAT, production deployment planning, go/no-go readiness, release communications, hypercare, and post-implementation reviews.
• Preparing leadership updates, steerco materials, escalation notes, and decision logs with clear visibility on risks, progress, trade-offs, and required interventions.

The ideal candidate will have:

• Minimum 6 years of experience in technology delivery, software delivery management, project/program coordination, or IT delivery leadership.
• Strong understanding of SDLC, agile execution, release management, environment coordination, QA governance, and production deployment processes.
• Excellent stakeholder management, written communication, presentation, facilitation, and escalation management skills.
• Proficiency with tools such as Jira, Confluence, Azure DevOps, MS Project, Excel, PowerPoint, Power BI, and collaboration platforms.

We offer a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions.

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As a Zonal Manager of Provider Network & Operations, you will implement and manage a robust provider network management function at the zonal level, creating negotiation frameworks, processes, and systems that factor in provider and customer experience deliverables.

Key responsibilities include:

• Building trust and long-term relationships with network hospitals to create a competitive advantage for Prudential Health India.
• Collaborating with functions such as Claims, Technology, Product & Actuarial, Compliance, Risk Management, and Finance.
• Developing digital hospital onboarding journeys and agreements, maintaining relationships, and analyzing provider and competitor landscapes.
• Engaging with provider networks through effective communication, data-led analytics, and continuous training interactions.
• Creating a preferred set of hospitals for executing differentiated services for PHI customers.
• Continuously monitoring performance and utilization patterns to generate feedback loops and data analytics.
• Leading effective repricing and re-negotiations of tariffs/packages/discounts with healthcare providers.

The ideal candidate will have:

• A degree or management degree in healthcare management (preferred).
• 8-10 years of experience in the hospital/insurance industry, with at least 5 years of experience in leading provider network teams.
• Experience in developing provider networks from scratch.
• Quick decision-making skills, good judgment, and analytical skills.
• Excellent verbal and written communication skills and strong negotiation skills.
• The ability to embrace change and manage it.
• A passion for building highly engaged teams.

We are looking for someone who is passionate about consumer behavior and culture, enjoys spending time with customers/providers to understand their needs, and thrives in environments that celebrate co-creation and collaboration.

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The Senior QA Engineer will be responsible for:

• Conducting functional, UI, integration, and regression testing to validate application features and workflows
• Reviewing and validating requirements, functional specifications, and technical designs for completeness and testability
• Developing and executing comprehensive test plans, test cases, and test scripts aligned to business and technical requirements
• Validating end-to-end workflows, data flows, and system integrations across PHI's digital platform
• Performing regression, sanity, and functional testing in pre-production environments before deployment
• Leading small QA pods when required, ensuring clarity of work, defect prioritization, and stakeholder alignment
• Managing defect lifecycle using tools like JIRA and X-Ray, ensuring accurate reporting and timely resolution
• Ensuring adherence to QA governance standards, including test coverage, documentation, and compliance processes
• Conducting regular QA housekeeping activities,test data management, environment readiness, and audit compliance
• Applying a proactive mindset in identifying risks, proposing mitigation plans, and improving testing processes
• Actively participating in Agile ceremonies, product design reviews, and sprint planning sessions
• Leveraging observability tools, logs, and test automation to enhance product quality and reduce defects
• Using AI tools responsibly to boost productivity in test management, analysis, and automation

Automation & API Testing Responsibilities:

• Building, maintaining, and executing automation scripts using Selenium and Python
• Performing API testing using Postman and JMeter to validate integrations, reliability, and performance
• Contributing to the development of reusable automation suites, frameworks, and regression packs
• Integrating automation scripts into CI/CD workflows in collaboration with Platform Engineering and DevSecOps

The ideal candidate will have:

• 4-6 years of hands-on experience in QA engineering (manual + automation)
• Strong knowledge of functional testing, UI testing, integration testing, and regression testing
• Proficiency in API testing and test automation (Selenium, Python)
• Experience with JIRA, X-Ray, Git, and observability platforms
• Understanding of QA governance, risk-based testing, and proactive defect prevention
• Familiarity with Agile and Waterfall SDLC methodologies
• Excellent analytical thinking, communication, and cross-functional collaboration skills
• Ability to lead small teams, drive improvements independently, and thrive in a dynamic environment
• A growth mindset, curiosity, and willingness to learn new tools, techniques, and technologies

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Responsibilities:

• Collaborate with cross-functional teams to understand requirements and translate them into working prototypes or features.
• Support UI development using modern web technologies.
• Assist with integration between frontends and backend services.
• Contribute to maintaining and enhancing CICD and DevSecOps pipelines.
• Participate in code reviews and follow team coding standards and best practices.
• Stay curious about emerging tech across frontend, AI/ML, cloud, DevSecOps, and testing automation.

Areas of focus:

1. Platform Engineering

• Learn and apply fundamentals of cloud-native engineering.
• Assist in building and maintaining platform components.
• Understand how core platform services work end-to-end.
• Support the engineering teams by enabling smooth onboarding onto platform tools, templates, and automation.

2. AI/ML

• Support data cleaning, feature engineering, and model experimentation.
• Assist in evaluating ML models for accuracy and performance.

3. DevSecOps

• Learn to work with CI/CD pipelines.
• Explore containerization and cloud platforms.
• Assist in implementing basic automated security practices.

4. QA & Test Engineering

• Participate in writing and executing test cases.
• Learn about testing frameworks.
• Validate UI flows, API responses, test data, and integration scenarios across systems.

Requirements:

• Students or recent graduates in Computer Science, Engineering, Information Technology, or related fields.
• Basic familiarity with platform engineering (Java, JS, Python, Databases, Google Cloud).
• Interest or coursework in AI/ML, Cloud, DevOps, or Software Testing.
• Curious, self-driven, and willing to learn.
• Good communication and collaboration skills.
• Able to thrive in a fast-paced, agile, zero-to-one environment

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Key Responsibilities:

• Prepare and file monthly, quarterly, and annual returns for GST, TDS, and income tax
• Ensure timely payment of taxes and accurate accounting of tax liabilities
• Reconcile tax accounts and maintain proper documentation for audit and compliance
• Assist in responding to tax notices, assessments, and queries from authorities
• Support internal and external audits related to tax matters
• Review vendor invoices for tax applicability and ensure correct deductions
• Maintain records of tax filings, payments, and correspondence with authorities
• Monitor changes in tax laws and update internal processes accordingly
• Coordinate with finance, legal, and procurement teams to ensure tax compliance in contracts and transactions
• Assist in preparing MIS reports and dashboards related to tax provisions and payments
• Support the Tax Lead in strategic tax planning and process improvements

Qualification & Experience:

• Chartered Accountant (CA) or Commerce graduate with specialization in taxation
• Strong understanding of GST, TDS, and income tax regulations
• Proficiency in MS Excel and tax filing platforms; experience with ERP systems preferred
• 3–5 years of experience in tax operations, preferably in insurance, fintech, or regulated financial services
• Experience in handling audits and tax assessments is a plus

Skills:

• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work independently and manage multiple priorities

What we offer:

• Competitive compensation
• Opportunity to shape the tax strategy of a high-growth health tech startup
• Collaborative and mission-driven work culture
• Exposure to cutting-edge innovation in insurance and financial services

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