As a Service Advisor, you will be responsible for handling customer inquiries, explaining repair work, and selling service packages. You will also ensure that all work is carried out according to the Porsche Service Core Process.

Responsibilities:

• Handle customer inquiries and provide information about repairs and maintenance
• Explain repair work and provide estimates to customers
• Sell service packages and accessories
• Ensure that all work is carried out according to the Porsche Service Core Process
• Create written estimates for customers
• Manage the allocation of replacement vehicles
• Build long-term relationships with customers

Requirements:

• Completed technical training, preferably as a Kfz-Mechatroniker or certified Service Advisor
• Several years of experience as a Service Advisor
• Technical product and model knowledge is desirable
• Self-motivated, structured, and reliable working style
• Excellent teamwork and communication skills
• High level of customer service awareness and passion for the Porsche brand
• Valid driving license (Class B)
• Familiarity with standard IT applications such as DMS, CRM, MS Office, and the internet

Benefits:

• Training programs
• 30 days annual leave
• Attendance bonus
• Air-conditioned workspace
• Company bike
• Team events
• Occupational pension scheme

If you're interested in this opportunity, please submit your application with your earliest possible start date to julian.schneider@porsche-hagen.de.

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You'll perform maintenance and repair work on Porsche vehicles, analyze diagnostic protocols, and implement repairs. You'll also document work according to manufacturer guidelines, ensure quality control, and install and commission accessories and components.

• Perform maintenance and repair work on Porsche vehicles
• Analyze diagnostic protocols and implement repairs
• Document work according to manufacturer guidelines
• Ensure quality control
• Install and commission accessories and components

What you need

You'll need a completed vocational training as a Kfz-Mechatroniker and several years of experience in a comparable role. You should be open to new developments and technical progress, especially in the field of electromobility. You should also be highly motivated and willing to continue learning.

• Completed vocational training as a Kfz-Mechatroniker
• Several years of experience in a comparable role
• Open to new developments and technical progress
• Highly motivated and willing to continue learning

Why this matters

This role is an opportunity to work with a successful sports car brand and be part of a team that provides excellent customer service. You'll have the chance to develop your skills and knowledge in a dynamic and challenging environment.

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