The IT Infrastructure and Operations department is responsible for the engineering, implementation, administration, and support of complex technical solutions delivering mission-critical services to Library staff and patrons. The team provides technical expertise for core IT Products including Modern Workplace, Cloud Computing, Desktop Engineering, Networking, Telephony, Cybersecurity, and business facing Applications.

Responsibilities

Lead the architecture, deployment, and operation of desktop and endpoint services across Windows and macOS environments. Provide day-to-day leadership for Desktop Engineering and Solutions Engineering teams. Define and maintain endpoint standards for provisioning, patching, configuration, security baselines, and lifecycle management. Lead the administration of the Google Workspace Suite and complementary Google products. Oversee operational performance, including automation, process improvement, KPI/SLA tracking, and escalation handling. Partner with Cybersecurity to ensure endpoint services meet security and compliance requirements. Collaborate with IT Product Management to plan, prioritize, and deliver roadmap initiatives. Manage vendors and service providers related to endpoint and desktop technologies. Communicate status, risks, and outcomes to IT leadership and stakeholders. Support troubleshooting and resolution of complex endpoint issues, engaging other teams as needed. Perform related duties as required.

Key Responsibilities

Required Education & Certifications Bachelor’s degree and 5 years of management/supervisory experience

Required Experience Demonstrated experience leading or significantly contributing to desktop and endpoint management in a large, complex organisation. Experience transitioning or modernising endpoint environments, including movement from legacy desktop management to modern MDM-based platforms. Hands-on experience managing Windows and macOS endpoints at scale. Hands-on experience managing Email and productivity systems such as Google Workspace, Microsoft 365, etc. Experience providing people leadership, including coaching, mentoring, and guiding teams through change. Proven ability to manage multiple, concurrent initiatives while balancing operational stability and modernisation. Experience collaborating cross-functionally with Security, Product, Infrastructure, and business stakeholders. Demonstrated success improving operational efficiency through automation, standardisation, or process improvement. Strong communication skills, with experience presenting technical concepts to non-technical audiences.

Required Skills Strong leadership experience with modern endpoint management platforms, including Microsoft Intune/Entra ID and Jamf. Experience managing Windows and macOS endpoints at scale. Solid understanding of endpoint security fundamentals, including device compliance, identity integration, and security baselines. Experience with automation and scripting to streamline desktop and endpoint operations. Familiarity with legacy desktop management tools (e.g., SCCM) and experience planning or executing migrations away from them. Strong troubleshooting skills across endpoint, identity, and device management domains. Experience with vendor evaluation and management, including RFPs and service relationships. Ability to define and track operational metrics (KPIs, SLAs) for endpoint services. Strong communication and collaboration skills across technical and non-technical teams.

Managerial/Supervisory Responsibilities Lead a large team; mentoring, coaching, planning, and execution.

Benefits Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive Work Environment Office setting Physical Duties Lift/move equipment up to 25 lbs Pre-Placement Physical Required? No Union/Non Union Non-Union FLSA Status Exempt

XML job scraping automation by YubHub

We are looking for candidates that demonstrate a strong work ethic, are reliable and possess excellent written and verbal communications skills. You will be expected to be an ambassador for the library, so a friendly demeanor goes a long way. You will have access to the Library Page Fellowship Program as a Library Page, which provides resources to help develop career readiness skills, explore career goals, and provide on-the-job coaching, training, and mentorship.

Key Responsibilities:

• Project a positive and courteous attitude to the public by providing exceptional customer service
• Shelve and arrange books, CDs, DVDs and other library materials in order alphabetically and numerically
• Answer in-person inquiries, help patrons locate needed materials and refer patrons to the appropriate place or person for assistance
• Assist patrons with basic computer, internet and audio/visual equipment usage
• Locate and prepare library materials requested by patrons
• Assist staff with checking materials for damage and removing them from the shelves
• Help set up public spaces for events and programs

Required Education & Experience:

• Current enrollment in a degree program at an accredited school
• Proper employment certificate for minors under 18 as required by NYS law

Required Skills:

• Ability to accurately and efficiently sort and arrange items in alphanumeric order
• Strong organisational skills and ability to follow detailed instruction in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism
• Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Skills, Knowledge & Expertise:

• Ability to troubleshoot basic computer and printer issues preferred
• Experience with eReaders and library technologies preferred
• Ability to speak foreign languages preferred

Benefits:

• Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive Work Environment
• Public service library
• Physical Duties: Moderate lifting required (up to 25 lbs)
• Pushing book trucks

ExperienceLevel": "

XML job scraping automation by YubHub

We are looking for a Social Media Associate to play a critical role in bringing the voice and identity of NYPL to life on social media channels and amplifying our offerings and services through the development of creative social media content, including through creative writing and video content.

Key Responsibilities:

• Research, write, photograph, film, and produce content for NYPL social media channels, including Facebook, X, Instagram, TikTok, LinkedIn, and more
• Strategize ideas based on NYPL initiatives, current exhibitions, cultural moments, social media trends, etc, in tandem with the social media senior manager and team
• Work across platforms to identify and engage with creators, with particular attention to trends happening on social media to engage book, library, and humanities lovers worldwide
• Assist in identifying and building strategic relationships with social media content creators
• Shoot video and photography using a variety of equipment, including phone, DSLR and/or mirrorless cameras, gimbals, microphones, lights, and other associated tools
• Build relationships across the organization to understand content needs and create engaging material
• Engage socially with online audiences and create digital audience engagement
• Upload, schedule, and manage content for publishing using social media management tools
• Support other NYPL-affiliated accounts as needed, including local branch and research accounts

Requirements:

• Bachelor's degree or 4+ years of additional related experience required
• 3+ years of social media production experience
• Proficiency in creating engaging social-first videos
• Ability to create compelling narratives that capture brand voice while driving engagement
• Proficiency in Adobe Premiere and After Effects softwares
• Basic image editing/resizing skills
• Familiarity with social media publishing and monitoring tools (e.g., SocialFlow, SproutSocial, Meta Business Suite)
• Knowledge of best practices for cybersecurity and social posting, as well as current social media trends and tools
• Ability to adapt voice to various NYPL styles
• Strong organizational skills and attention to detail
• Interest in emerging social media products/tools
• Familiarity with the publishing, library, literary, or cultural fields

Benefits:

• The New York Public Library offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development in a dynamic and supportive work environment
• A collaborative and inclusive work culture that values diversity and promotes work-life balance

Salary:

$95,000 per year

Salary Currency:

USD

Salary Period:

Year

Required Skills:

• Social media production
• Video creation
• Photography
• Content writing
• Social media management
• Adobe Premiere
• After Effects

Preferred Skills:

• Emerging social media products/tools
• Publishing, library, literary, or cultural fields

XML job scraping automation by YubHub

Key Responsibilities:

• Perform repairs, installations, and preventive maintenance of building plant operations consisting of the mechanical, electrical, and plumbing equipment and general carpentry between multiple sites and properties of NYPL.
• Assess jobs and determine staffing and materials needs (make recommendations as appropriate).
• Pick up supplies and materials as appropriate.
• Assist in the training of Library Maintainers working on building infrastructure systems.
• Track time spent on jobs using Computerized Maintenance Management System (CMMS).

Requirements:

• High School Diploma or GED and advanced courses in plumbing, mechanical, electrical, or refrigeration skills.
• Ability to qualify to obtain valid certificates of fitness for the following: Standpipe and Sprinkler systems; High Rise Fire Safety Director Class E, and Freon Handler (CFC).
• Valid driver's license and good driving record.

Preferred Qualifications:

• Supervisory or training experience.
• Experience reading blue prints, circuit diagrams, water flow, and HVAC diagrams.
• Experience and education with electrical, plumbing, and HVAC systems.
• Experience in building trades in and in the operation and maintenance of large-scale heating, air conditioning (Large Central Units and Package Units), elevator, electrical, and plumbing systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.

Work Environment:

• Public service library.
• Outside environment.

Pre-Employment Physical Required?

• Yes.

Union:

• Local 374.

Hours:

• 40 hours per week.
• Overtime as required.
• Scheduled subject to change.

XML job scraping automation by YubHub

As a Senior Network Engineer, you will be responsible for owning the engineering-level administration of NYPL's network, including routing, firewalls, ACLs, VLAN designs, VPN and public and staff WiFi networks. You will review initial business requirements and work alongside colleagues to provide initial technical designs. You will also provide installation and engineering-level support of NYPL network equipment and services, and liaise with business partners on projects as necessary.

In addition, you will teach and support Network Engineers on the team, other IT departments to ensure understanding of network considerations, and colleagues across the business to ensure clear expectations are set. You will learn about the Library's unique place in providing network access as a means to accomplish its mission and bridge the digital divide, advanced networking administration and implementation methodologies, and explore Zero-Trust network security models and help NYPL prepare for the future.

Some expectations for this role are that within one month, you will be familiar with IT practices and teams, roles & responsibilities, build initial relationships with key vendors and services providers, build initial relationships with internal stakeholders, understand NYPL's network topology (WAN, LAN, WiFi), be familiar with current project backlog, coordinate with team leadership to prioritize work, and have clear expectations and goals moving forward.

Within three months, you will plan for future bandwidth upgrades, be able to field change and support requests for most of the network, and support key projects with minimal supervision. Within six months and beyond, you will own WAN, VPN, and core routing administration, day-to-day management and operations, begin preparing for network equipment upgrades, and participate in roadmap development.

Responsibilities include architecting, deploying, monitoring and maintaining the NYPL data network environment, installing, configuring and maintaining network firewalls, designing and implementing appropriate network level security controls, installing and maintaining data circuits between core locations, preparing bid specifications for network routers, switches and security appliances, and performing other assigned duties as necessary.

XML job scraping automation by YubHub

Under the direction of a Supervising Maintainer, the Assistant Maintainer will perform minor repairs to the lighting equipment, including the relamping and ballast replacement of all electrical fixtures. They will also perform elementary preventative maintenance work on mechanical equipment, air conditioning, plumbing, carpentry, and painting.

The successful candidate will have experience and education with electrical, plumbing and HVAC systems, and experience in building trades in and in the operation and maintenance of large scale heating, air conditioning (Large Central Units and Package Units), elevator, electrical, and plumbing systems.

They will also have good oral and written communication skills, ability to set up work from scaffolds and ladders, and basic knowledge of computers.

The working environment will be in a public library setting, including mechanical rooms, roofs, and office buildings. The successful candidate will be required to lift up to 40 lbs. and may require travel within NYC.

This is a union position with Local 374.

XML job scraping automation by YubHub

The Associate Director will supervise, create and grow teen initiatives in the Young Adult department, including College and Career Pathways, Teen Ambassador Programs, and Teen Voice & Leadership. They will work collaboratively with internal partners, engage in strategic planning, and communicate regularly with internal and external partners.

This role requires a Master's Degree in Library Sciences, Education or related field, and 10+ years of experience designing, implementing, and scaling educational programs in a library or related setting. The ideal candidate will have excellent interpersonal, verbal, and written skills, and be able to manage multiple projects simultaneously.

The Associate Director will direct supervision of 3 Managers and indirect supervision of 5 Associate Managers, and be responsible for hiring, performance management, and coaching.

Benefits include a hybrid schedule, 35 hours per week, and a salary range of $95,000 - $110,000 per year.

XML job scraping automation by YubHub

As a key member of the Patron Insights & Analytics team, this role contributes to a core tenet of our 5-Year Strategy: ensuring all of our work – from policies and programs to outreach and marketing – is grounded in a deep understanding of community needs, desires, and behaviors.

This role will design and lead an ongoing, collaborative research agenda centered on current and potential patrons, support teams across the organization in conducting their own rigorous, ethical, and actionable studies, and teach the organization how to use this research to improve decision-making.

Ultimately, they will work closely with leaders across the Library to turn empathy and understanding of our diverse communities into actions in the service of better serving our patrons and meeting our strategic goals.

This is a high-impact, growth area for the Library. The Associate Director role is perfect for someone energized by the opportunity to apply their mastery of user/consumer insights, strategic thinking, and “data storytelling” in service of the Library’s mission.

We are looking for someone we can count on to:

• Own: institution-wide patron research efforts, including surveys, observations, focus groups, interviews, and mixed-method studies from design through synthesis
• Standards and governance for patron research methodology, data quality, and ethical practices across the Library
• A centralized, institution-wide patron research repository to ensure accessibility and usability of insights

• Teach: teams how to conduct patron research through tools, frameworks, and guidance
• How to interpret patron research and translate findings into meaningful action

• Learn: the diverse needs of NYPL’s patron base, from power users to the underserved and potential audiences
• The complexity of the Library as an organization and the breadth of our work
• The nuances of our multi-year strategic goals

• Improve: the Library’s "research maturity" by enhancing how we collect, store, and act on insights from patron research and data analysis

Some expectations for this role are that within:

1 month, this person will:

• Develop a strong understanding of the Library’s 5 Year Strategy
• Audit past patron research methods, products, and tools
• Build relationships with key stakeholders across the Library

3 months, this person will:

• Draft an initial research plan to advance the 5-Year Strategy in consultation with internal stakeholders
• Propose new tools, processes, and practices to advance patron research
• Develop a framework for coordinating, improving, and aggregating patron research across the Library

6 months and beyond, this person will:

• Lead major research initiatives that inform and influence strategic decisions
• Be recognized as a trusted, go-to resource for patron insights
• Increase consistency, quality, and use of research across the organization

Responsibilities:

• Lead the vision, design, and execution of research, both conducted in-house and in partnership with consultants, that captures institution-wide patron voice, specifically interpreting findings related to the five-year strategy
• Coordinate and set standards for patron research for specific programs, services, and products as well as evaluations related to grants, including research design, tool selection, sampling methodology, deployment, and central data storage
• Translate complex qualitative and quantitative data into actionable insights for a range of staff, including leadership
• Serve as the central lead and strategic advisor for department-level patron research projects to ensure alignment with institutional standards
• Produce artifacts and communicate insights clearly and persuasively to a wide range of internal and external audiences
• Build capacity across the organization for understanding patron data and translating it into insights into action
• Perform other related duties as necessary

Key Responsibilities Required

Education and Certifications:

• Bachelor’s degree

OR

• 10+ years of professional experience in user/consumer insights

Required Experience:

• 10+ years of professional experience in user/consumer insights
• 5+ years experience managing, mentoring, and developing a team

Preferred experience in a non-profit, government, or cultural institution setting, translating user/consumer insights into public-facing outcomes and mission-driven strategic decisions

Required Skills:

• Strong command of the full range of user research and evaluation tools, techniques, and methods
• Exceptional ability to translate data into stories and insights that support big-picture strategy, including influencing senior leaders
• Ability to design and facilitate workshops that enable cross-disciplinary collaboration
• Strong moderation skills with the ability to remain neutral and build rapport with diverse groups
• Familiarity with core statistical techniques such as significance testing, correlation, regression, distributions, factor and cluster analysis, and basic predictive modeling
• Strong quantitative analytical skills, including familiarity with R (preferred), Python, or other statistical programming language
• Clear, persuasive, and compelling written and oral communication abilities and comfort presenting to an executive-level audience
• Ability to establish productive and trusting relationships within a complex organization, across multiple levels of management and staff
• Ability to mentor and coach colleagues to conduct their own research and/or understand how best to utilize findings

Managerial/Supervisory Responsibilities:

• Patron Insights Researcher, Ethnographic Research

Benefits

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

Office Environment

Hybrid Work Environment; 3 days onsite in NYC required

Physical Duties

N/A

Pre-Placement Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Exempt

Schedule

Monday - Friday; 9-5 (35 hours per week)

Hybrid Work Environment; required 3 days in office per week

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

XML job scraping automation by YubHub

Key responsibilities include:

• Working with manual and automated systems to sort library materials, supplies, and inter-branch mail accurately
• Preparing print and non-print library materials for circulation
• Transporting book trucks and other containers to designated destinations
• Opening cartons and shelving vendor supplies for operational usage
• Completing basic data entry tasks

The ideal candidate will have strong organizational skills, the ability to follow detailed instructions in a fast-paced environment, and developed interpersonal and communication skills. They should also be able to lift 50 lbs, bend, sit, and stand for extended periods.

This is a part-time role, scheduled for 19 hours per week, Monday to Friday. Schedules are variable based on library needs and may be subject to change.

XML job scraping automation by YubHub

This onsite role requires a consistent presence within the department to foster strong relationships with staff and the community. The Managing Librarian will be actively engaged in directly addressing patron issues and concerns, and ensuring a visible and accessible point of contact for public service matters.

Responsibilities:

• Inspire and lead a team to curate all adult programs and outreach activities at the library.
• Collaborate with the Director, Assistant Director, and unit heads of SNFL to design, plan, and lead engaging flagship programs and outreach events tailored to meet the interests and needs of adult patrons within the community.
• Take several shifts per week as the Leader on Duty (L.O.D.), and on the public service desk if needed. Provide public service support by addressing patron and staff issues or concerns and ensuring a visible, accessible point of contact for public service matters.
• Engage collaboratively on special library-wide initiatives that not only align with organizational goals but also enrich all facets of library programs and outreach.

Key Responsibilities:

• Manage a team of supervising librarians and non-union staff.
• Participate in information gathering and decision-making processes.
• Schedule monthly one-on-one meetings with direct reports to discuss their responsibilities and any related concerns.
• Support the selection, hiring, and performance evaluation of staff.
• Track and maintain monthly reports on SNFL programming, outreach, and other relevant statistics to support library initiatives and goals.

XML job scraping automation by YubHub

Key Responsibilities:

• Provide exceptional customer service to the public
• Shelve and arrange books, CDs, DVDs, and other library materials
• Answer in-person inquiries and help patrons locate needed materials
• Assist patrons with basic computer, internet, and audio/visual equipment usage
• Locate and prepare library materials requested by patrons
• Assist staff with checking materials for damage and removing them from the shelves
• Help set up public spaces for events and programs

Requirements:

• Current enrollment in a degree program at an accredited school
• Proper employment certificate for minors under 18 as required by NYS law

Preferred Qualifications:

• Ability to troubleshoot basic computer and printer issues
• Experience with eReaders and library technologies
• Ability to speak foreign languages

Benefits:

• Competitive salary
• Opportunities for professional growth and development
• A welcoming and inclusive work environment

Physical Duties:

• Moderate lifting required (up to 25 lbs)
• Pushing book trucks

Schedule:

• Part-time hours to be scheduled during regular branch hours

XML job scraping automation by YubHub

Under the direction of a Page supervisor, the Library Page:

• Projects a positive and courteous attitude to the public by providing exceptional customer service
• Shelves and arranges books, CDs, DVDs and other library materials in order alphabetically and numerically
• Answers in-person inquiries, helps patrons locate needed materials and refers patrons to the appropriate place or person for assistance
• Assists patrons with basic computer, internet and audio/visual equipment usage
• Locates and prepares library materials requested by patrons
• Assists staff with checking materials for damage and removing them from the shelves
• Helps set up public spaces for events and programs

Key Responsibilities Required Education & Experiencefortunately, the Library Page position does not require any specific education or experience. However, the ideal candidate should have a strong work ethic, be reliable, and possess excellent written and verbal communications skills.

Required Skills

• Ability to accurately and efficiently sort and arrange items in alphanumeric order
• Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
• Excellent customer service skills and the ability to work with a diverse patronage
• Superb interpersonal and communication skills
• Strong problem-solving skills
• Demonstrated ability to work as part of a team
• Demonstrated reliability and professionalism
• Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications

Skills, Knowledge & Expertise

• Ability to troubleshoot basic computer and printer issues preferred
• Experience with eReaders and library technologies preferred
• Ability to speak foreign languages preferred

Benefits

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Physical Duties

Moderate lifting required (up to 25 lbs)

Schedule

19 hours per week

XML job scraping automation by YubHub

The Jail & Prison Services Program Assistant will answer letters from incarcerated patrons in support of the Reference by Mail service. The Program Assistant will liaise with volunteers and students also answering letters, to support the workflow of the service. They will work closely with the Supervising Librarian to find ways to streamline and improve the service overall.

Responsibilities: Regularly answers letters from incarcerated patrons in support of the Reference by Mail service Liaise with volunteers and students also answering letters, to support the workflow of the service Work closely with the Supervising Librarian to find ways to streamline and improve the service overall Assists with the creation and distribution of materials to staff answering Ref-by-Mail letters, such as guidelines, rules, ready responses, etc. Occasionally assists with the preparation and delivery of JPS programs and projects including the Connections reentry guidebook Attends relevant NYPL staff development activities and training Performs other related duties as expected

Key Responsibilities: Required Education & Certifications: Bachelor’s degree required

Required Experience: One or more years of experience in an office and/or library setting required One or more years of experience working with underserved populations required

Required Skills: Strong oral and written communication skills required Digital literacy and strong working knowledge of Google Drive (docs, sheets, etc.) required

Benefits: The New York Public Library is committed to providing a positive and inclusive work environment. All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Be Welcoming and Inclusive

Work Environment: On-site at Andrew Heiskell branch Office setting, computer work Work occurs on weekdays between the hours of 9-5

Physical Duties: Sitting at a computer/computer work

Pre-Placement Physical Required? No

Union/Non Union: Non-Union

FLSA Status: Non-Exempt

Schedule: On-Site Must fill 17 hours/ week, to be set between M-F, 9-5

XML job scraping automation by YubHub

Key responsibilities include:

• Engaging customers with enthusiasm and product knowledge
• Communicating effectively with customers and management
• Utilizing a POS retail system with speed and courtesy
• Maintaining inventory and restocking displays
• Enjoying operating independently

Requirements include:

• High school diploma minimum
• Two plus years of sales experience, preferably in a busy museum/book/lifestyle shop
• Operates the register and POS system as required
• One year minimum in retail environment handling cash
• Proven ability to work effectively and quickly in a hectic, fast-paced environment
• Experience working collaboratively within a team
• Excellent communication skills with a wide range of customers

Benefits include:

• A flexible schedule of 15-25 hours per week
• Saturday availability
• Opportunities to work in a fast-paced environment

If you thrive in a fast-paced environment and are enthusiastic about working with customers, please submit your application with your resume and a note explaining why you're suited to this position.

XML job scraping automation by YubHub