Responsibilities:

• Provide strategic and operational leadership across NHG's office estate
• Lead the delivery of facilities management, workplace services, reception, maintenance, cleaning, security, disaster recovery and business continuity
• Set and manage the Business Services budget, establish customer-focused service standards and KPIs
• Lead, develop and inspire a high-performing Business Services team
• Manage workplace, facilities and support service suppliers
• Lead office refurbishments, relocations and workplace improvement programmes

The ideal candidate: Essential:

• Significant senior leadership experience in business services, workplace management, facilities management or a comparable multi-site operational environment
• Excellent knowledge of facilities management, health and safety, compliance and operational risk, with an IOSH Managing Safely qualification
• Strong financial management and budgeting skills

Desirable:

• NEBOSH qualification
• Professional qualification or membership in a relevant discipline, such as the Institute of Workplace and Facilities Management (IWFM)

What's in it for you?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay
• Employee assistance - free confidential advice and counselling services
• Health cash plan
• Staff discounts
• Interest-free loans
• Cycle to work scheme
• Life Assurance x 4 annual salary

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Your role will involve developing and delivering an internal communications and engagement plan that supports NHG's customer strategy, performance improvement, and transformation priorities. You will act as a key adviser to the Chief Customer Officer and Customer Services SLT, providing them with the resources and support to build trust and confidence in NHG's direction.

Key responsibilities include:

• Developing and delivering internal communications and engagement plans
• Advising senior leaders and working as a collaborative partner to the business
• Using internal channels strategically to cascade information to frontline and dispersed teams
• Equipping team leaders and line managers with briefings, toolkits, and messaging
• Designing and delivering in-person engagement events
• Using data and colleague insight to make communications accessible and track success measures

The ideal candidate will have:

• A proven track record of developing and leading internal communications and engagement programmes in a large customer-facing organisation
• Excellent written, verbal, and visual communication skills
• Excellent stakeholder and event management skills

Benefits include:

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay
• Employee assistance and free confidential advice and counselling services
• Health cash plan
• Staff discounts
• Interest-free loans
• Cycle to work scheme
• Life Assurance x 4 annual salary

XML job scraping automation by YubHub

As our Technical Project Manager, you'll work with business stakeholders, technical teams, suppliers and delivery partners to make sure projects are delivered on time, on budget and to agreed quality standards.

Working in a predominantly Microsoft cloud environment, including Microsoft 365, Dynamics 365 CRM and integrated SaaS solutions, you'll turn complex technical delivery into clear, measurable business outcomes that make a lasting difference for our residents.

Responsibilities

• Lead end-to-end delivery of technology-enabled change projects, preparing robust business cases, plans, budgets and delivery roadmaps aligned to organisational objectives
• Establish appropriate project governance, reporting on progress, milestones, risks and dependencies
• Manage projects using Agile, Hybrid and Waterfall approaches, selecting the right methodology for each project and using Azure DevOps (ADO) and other project management tools
• Make sure testing and acceptance processes are effective, including OAT, UAT, business readiness and implementation activities
• Engage stakeholders to define scope, benefits and return on investment, and matrix-manage project teams including Solution Owners, SMEs, technical resources, information security and suppliers
• Manage supplier relationships, procurement activities and contract performance in partnership with Procurement, and support colleagues with advice, peer review and best practice

Requirements

• Essential:
• A proven track record delivering IT and business change projects in complex, Microsoft-centric environments, including Microsoft 365, Dynamics 365 CRM, Azure, SaaS solutions and system integrations
• Strong understanding of project lifecycle management, governance, risk and budget control, with working knowledge of Agile, Waterfall and Hybrid methodologies and Azure DevOps (ADO) or similar tools
• Strong stakeholder and supplier management skills, with experience producing business cases and senior reports and communicating complex technical concepts clearly
• Desirable:
• PRINCE2, APM, PMP or equivalent project management qualification
• Agile certification (AgilePM, Scrum Master or equivalent)
• Experience in housing or other regulated industries

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

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Working with leaders across the business, our Senior Business Architect will build and maintain the operating model, business capability model, value streams and design principles that guide where and how we invest in transformation.

You'll make sure our solutions are viable, efficient and focused on better outcomes for residents, while leading and developing a team of Business Architects.

Responsibilities:

• Own and maintain NHG's business capability model, defining capability taxonomies and levels to inform priorities aligned to our strategy
• Shape the Target Operating Model (TOM), linking strategy to end-to-end customer journeys, data, processes and enabling technology
• Lead value-stream mapping and options analysis, proposing pragmatic roadmaps that balance value, risk, cost and time-to-benefit
• Define and steward business architecture principles and guardrails, running or contributing to design authorities and embedding NHG's service design standards
• Contribute to business cases and portfolio planning with capability-based impact assessments, benefits logic, success measures and dependencies
• Build, lead and coach a team of Business Architects, allocating the team against portfolio priorities and evolving methods, templates and playbooks

Requirements:

• Educated to degree level, with significant experience (8+ years) shaping and delivering organisational transformation and change in a large organisation
• Proven business architecture experience in an organisation of similar size and complexity, including capability modelling, value streams and operating model design, plus experience leading and developing a team of business architects
• Significant housing sector experience, with a strong understanding of social housing operations, regulatory requirements and sector-specific challenges

Benefits:

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

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You'll take ownership of cases and work collaboratively to drive them to conclusion, making sure they're handled effectively and swiftly. You'll reduce risk to the business while keeping residents at the centre of everything we do.

Responsibilities

• Manage your own caseload of housing management litigation, including disrepair, Environmental Protection Act claims and access injunctions, and lead on complex or substantial matters
• Lead and mentor a team of paralegals, monitoring caseloads against performance indicators and practice management standards, and supporting their training and development
• Take day-to-day responsibility for the disrepair and compliance workstream within the in-house legal team, and deputise for the Head of Legal (Litigation)
• Be accountable for the preparation, drafting and response to legal documentation, bundles, evidence and witness statements, making sure your team delivers to a high standard
• Act as a specialist legal resource for operational and frontline teams, providing advice and training that supports residents and safeguards NHG
• Flag and prioritise high-risk cases, anticipate risks and propose mitigations, and manage legal spend in line with budget and the legal services framework

The ideal candidate

• Qualified Solicitor of England and Wales with a valid Practising Certificate, able to undertake and supervise reserved activities as defined by the Legal Services Act 2007, with at least 2 years' PQE
• Expert knowledge of housing law, landlord and tenant legislation and litigation processes, gained in a social housing legal department in private practice, a housing association or a local authority
• Strong leadership and team management skills, with the ability to manage complex caseloads and deliver under pressure

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

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You'll build a culture of assurance and continuous improvement across the housing association, preparing us for proactive regulatory inspection and making sure risks such as damp and mould are identified, mitigated and reported effectively.

Responsibilities

• Develop, implement and maintain our Consumer Standards compliance framework, working with frontline Operations, Customer and Risk and Assurance teams to achieve a C1 regulatory grading
• Lead the annual self-assessment against the Consumer Standards, carrying out service reviews, gap analysis and diagnostic assessments, and coordinating evidence-based improvement plans
• Support the Director of Governance and Compliance to prepare for proactive inspections by the Regulator of Social Housing, coordinating evidence gathering and leading mock inspections
• Develop and monitor KPIs, performance frameworks and benchmarking, and give senior leaders clear, insight-driven reports on performance, risks and required actions
• Stay ahead of regulatory change and lead the implementation of new requirements, including Awaab's Law
• Engage directly with residents and communities so customer feedback shapes assurance and improvement activity, and provide expert advice and challenge to operational teams

The ideal candidate

• Educated to degree level or equivalent
• Excellent analytical skills, with the ability to interpret complex data and draw meaningful insights about compliance and organisational risk
• Confidence in developing frameworks, policies and training, and the ability to influence and drive change without direct authority

Desirable skills

• Chartered Institute of Housing (CIH) qualification, Property Institute Level 4 Leasehold Management qualification, or working towards one
• Training in risk (IRM diploma or certificate), assurance, or project/change management (e.g. PRINCE2, Agile)
• Data analytics or Power BI knowledge

Benefits

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

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As our Business Analyst, you'll work closely with business stakeholders and delivery teams to understand business needs, identify opportunities for improvement, and define solutions that enhance services for residents and colleagues.

You'll play a key role in translating strategic and operational priorities into clear requirements, supporting solution design, testing, and implementation, and ensuring that change delivers tangible benefits and lasting value across the organisation.

Responsibilities

• Assessing and identifying resources and budget required to deliver the change.
• Investigating, evaluating, and documenting business processes working with cross-functional teams.
• Identifying opportunities for change and value for money by ensuring optimal use of resources, balancing cost, quality, and outcomes.
• Collaborate with cross-functional teams to understand pain points, gather insights, and co-create solutions with key stakeholders.
• Gathering, defining, and prioritising requirements and user stories using workshops, interviews, and user insight, ensuring these are signed off by the project board and key stakeholders.
• Producing and agreeing acceptance criteria with key stakeholders and sponsors ensuring traceability from idea to delivery.
• Planning the test phase to ensure all objectives and outcomes are delivered to the agreed acceptance criteria.
• Leading testing activities to assure quality, from scripts to outcomes, working with suppliers and business leaders.
• Supporting training, user guides, and handover to ensure smooth transition into business-as-usual.
• Managing small-scale projects or significant workstreams within larger programmes adhering to NHGs standard methodology.

The ideal candidate

• Proven experience in business analysis, requirements gathering, and process improvement.
• Communication and stakeholder management.
• Experience supporting testing, training, and implementation of new systems or services.
• Strong analytical skills with ability to present complex information clearly.
• Excellent IT skills (e.g., MS Visio, data and reporting systems).
• Business analysis or process improvement qualification (desirable).

What's in it for you?

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

XML job scraping automation by YubHub

As our Business Analyst & Change Manager, you'll lead a team of Business Analysts and Change Managers, helping to turn strategic priorities into practical improvements through high-quality analysis, clear requirements, effective testing and structured change management.

Responsibilities:

• Leading, coaching, and developing your team, supporting their growth and performance.
• Allocating and prioritising work across BA, Change and Adoption resources, including partnership working, ensuring consistency of approach and outputs.
• Designing and implementing structured approaches for Business Analysis and change adoption including materials and resources to build capability, aligned with organisational goals embedding continuous improvement.
• Working alongside project managers, PMO, NHG Digital and Business colleagues to ensure change management is embedded in delivery.
• Building strong relationships with key stakeholders and partner organisations to understand impacts, address concerns, build commitment to change and extend capability where needed.
• Working as a senior BA on projects - defining requirements, leading workshops, and supporting testing and implementation.
• Overseeing the development and delivery of training, communications, and adoption interventions and using data and feedback to measure effectiveness to drive improvement.

The ideal candidate:

• Proven experience delivering change, adoption, or training initiatives within a large organisation.
• Strong understanding of change management frameworks and methods (e.g. ADKAR) alongside experience as a Business Analyst with strong skills in requirements gathering, process improvement, and testing.
• Previous experience coaching, mentoring, or line-managing change teams.
• Skilled at building strong stakeholder and partner relationships, with the ability to influence and negotiate effectively.
• Excellent analytical, organisational, and communication skills with the ability to present complex information clearly.
• Skilled in Business Analysis and Change Management tools and methods (e.g. user stories, acceptance criteria, process mapping, ADKAR).
• Business analysis or change improvement qualification (desirable).
• Proficient in Microsoft Office; familiarity with eLearning or training tools is desirable.
• Strong analytical skills to assess adoption and training effectiveness, using data to inform improvements.

What's in it for you?:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

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Responsibilities:

• Lead the financial management and accounting of the Group's development projects, ensuring accurate and timely financial information.
• Manage and develop the project finance team, maintaining effective controls over invoice processing and project transactions.
• Maintain the integrity of the project ledger, ensuring costs are correctly recorded, supported and allocated across projects, tenure and legal entities.
• Oversee Value Added Tax (VAT) accounting, ensuring VAT is correctly analysed, recorded, and recoverable amounts are identified and recovered promptly.
• Partner with Project Managers to ensure budgets, forecasts and key financial arrangements are accurately maintained and reported.
• Oversee intercompany development transactions, ensuring costs incurred by Design & Build entities are billed and reconciled on a timely basis.
• Work with Development Finance and Joint Ventures and Development Delivery teams to ensure appropriate intercompany development and lease agreements are in place.
• Monitor project financial performance, providing insight and challenge on costs, forecasts, cash flows, risks, and emerging issues.
• Maintain strong financial controls, reconciliations, supporting evidence and audit trails, ensuring period and year-end requirements are delivered accurately and on time.
• Act as a key point of contact for development accounting matters, working collaboratively with internal stakeholders and external auditors and other advisers and ensuring queries and information requests are resolved promptly.
• Drive continuous improvement in development finance processes, controls, systems and reporting, making effective use of Microsoft Dynamics 365 Finance and Operations (D365 F&O) and data analysis.

The ideal candidate will have:

• A CCAB recognised accounting qualification.
• Strong technical project/development accounting knowledge, demonstrable experience of managing and developing a finance team, and a strong controls mindset with the ability to identify weaknesses, resolve complex accounting issues and improve processes.
• Uphold ethical principles including integrity, objectivity, professional competence, confidentiality, and professional behaviour; be a role model of the organisation's values.
• Strong communication and interpersonal skills for diverse audience engagement; work collaboratively.
• Strategic thinking ability; capable of analysing complex data to develop solutions and make well-reasoned decisions.
• Experience influencing operational activities at both tactical and strategic levels.
• Proficiency in Excel; knowledge of D365 F&O and Power BI preferred.
• Evidence of strong partnerships and relationship building with internal/external stakeholders.
• Ability to manage, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance.
• A thorough understanding of the development finance functions related to new build and regeneration programs.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities.
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements.
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.

XML job scraping automation by YubHub

The role delivers NHG's Digital Mission by partnering with residents and staff to create simple, trusted services that improve access and remove barriers. It translates organisational priorities into scalable digital change, balancing user need, pace, risk and value, while ensuring services, whether built internally or procured, are secure, operable, well integrated and supported by clear evidence of benefit.

Responsibilities:

• Build and lead a high-performing team, setting clear expectations for accountability, judgement, behaviour and outcomes.
• Operate as a visible leader, spending a minimum of two days per week onsite with teams, stakeholders and delivery partners to build trust, support timely decisions and reinforce NHG's values.
• Be accountable for the digital product portfolio, service design approach and roadmaps, ensuring they are shaped and maintained through the Head of Digital Products, business owners and relevant service owners.
• Determine which services NHG should build, buy or adapt to deliver the greatest value, making trade-offs across demand, risk, capacity and dependencies.
• Remain the senior accountable digital technology authority for products and delivery, ensuring architecture, engineering, integration and AI-enabled service decisions are valid, governed and proportionate.
• Ensure product, design and architectural standards are set, maintained and aligned with enterprise requirements.
• Drive continuous improvement through user experience, service data and operational evidence.
• Ensure all digital initiatives have clear, measurable benefits that can be evidenced, applying financial discipline to investment and delivery decisions.
• Hold vendors and delivery partners accountable for quality, outcomes, value for money and knowledge transfer.
• Work with the Head of Digital Operations, the Director of Digital Operations and relevant service owners to ensure digital services are supportable, secure, well integrated and ready for live operation.

The ideal candidate:

• Substantial senior leadership experience in digital products, service design, technology delivery or transformation, with accountability for people, budgets, risk and outcomes.
• Proven ability to lead multidisciplinary teams, build capability and create a collaborative, inclusive, high-performing culture.
• Strong experience translating organisational priorities into digital roadmaps, balancing user need, value, technical complexity, pace, risk, capacity and affordability.
• Credible technical understanding across architecture, integration, engineering, cloud/platform services, data, cyber security, AI-enabled services and operability.
• Strong knowledge of product management, user-centred design, service design, delivery governance, assurance and service acceptance.

What's in it for you?:

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay
• Employee assistance - free confidential advice and counselling services
• Health cash plan
• Staff discounts
• Interest-free loans
• Cycle to work scheme
• Life Assurance x 4 annual salary

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Your focus will be ensuring accurate recording of treasury activities, monitoring daily cash balances, determining operational cash requirements, and supporting the management of the organisation's debt portfolio.

You will be the treasury lead for the treasury management systems and all treasury systems integration.

This role involves a robust understanding and application of the organisation's treasury management policy, financial policies, and treasury management systems to deliver a highly efficient treasury function and best-in-class treasury service to all stakeholders.

Responsibilities

• Delivering an outstanding operational treasury service to both internal and external stakeholders
• Ensuring the Treasury Management System is kept up to date, using the system to effectively manage the group's debt portfolio
• Leading on enhancements to the Treasury Management System, improving processes with dynamic reporting, making treasury digital
• Maintaining the covenant compliance schedules, ensuring information to lenders is provided when due
• Ensuring floating rate loans are rolled over at the most cost-effective rate and ensuring all interest payments are made when due
• Ensuring Bank mandates are kept up to date for the group's bank accounts
• Forecasting and monitoring cash requirements, ensuring the group has sufficient cash to meet its liabilities
• Ensuring surplus cash is invested in line with the group's treasury management policy
• Ensuring all treasury-related activities are accounted for in accordance with respective Accounting standards.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential Criteria

• Proven experience of implementing a Treasury Management System and enhancements for treasury reporting and accounting for financial derivatives
• Experience of managing bank accounts, including electronic interfaces, updating of bank mandates, opening new accounts, and organising KYC requirements
• Practical experience of preparing multi-company daily cash flow forecasts and reporting of daily cash positions, with responsibility for investing surplus cash and managing drawdowns from loan facilities for a company of similar size and complexity
• Excellent analytical, communication, and interpersonal skills
• Effective IT skills, including basic/intermediate/advanced MS Office skills
• Member of the Association of Corporate Treasurers (ACT) or a CCAB qualified accountant

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

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You'll work closely with operational teams, sales colleagues and external legal professionals to progress property transactions efficiently while ensuring legal compliance and protecting NHG's interests.

This is an excellent opportunity for someone with property law experience who enjoys managing complex legal matters in a fast-paced environment while delivering excellent customer outcomes.

Responsibilities

• Manage your own caseload of property transaction matters including staircasing, resales, lease extensions, licences for alterations, deeds of covenant and plot sales.
• Review leases, Land Registry titles, title deeds and transfer documentation.
• Provide specialist legal advice on leasehold, shared ownership and property law matters.
• Liaise with external conveyancers, solicitors and valuers to progress transactions.
• Draft, review and issue legal documentation and correspondence.
• Ensure compliance with relevant legislation, regulatory requirements and NHG policies.
• Work collaboratively with Sales, Service Charges, Asset Management, Repairs and Housing teams.
• Maintain accurate legal records and case management systems.
• Deliver guidance and training to colleagues on property law and legal risk.
• Support wider Legal Services initiatives and continuous improvement projects.

Requirements

• Law degree, CILEx or equivalent qualification.
• Experience working within property law, ideally within social housing, local government or private practice.
• Experience managing property transaction caseloads.
• Strong understanding of leasehold law, shared ownership and conveyancing.
• Ability to interpret leases, Land Registry documentation and title deeds.
• Excellent communication and stakeholder management skills.
• Strong legal drafting, analytical and report writing skills.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Experience using legal databases and Microsoft Office.
• Ability to identify and mitigate legal risk.

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services
• Health cash plan
• Staff discounts across hundreds of retailers, gyms, restaurants, and entertainment venues
• Interest-free loans (season ticket, tenancy deposit, and training loans)
• Cycle to work scheme
• Life Assurance - 4x annual salary

XML job scraping automation by YubHub

You will act as a trusted legal adviser to senior stakeholders, providing authoritative guidance on complex housing litigation matters including disrepair claims, anti-social behaviour, tenancy enforcement, service charge disputes, arrears possession proceedings, leasehold disputes, and debt recovery.

Your leadership will ensure that NHG maintains high standards of compliance, governance, risk management, and operational effectiveness across all areas of litigation.

Reporting into the Director of Legal, you'll lead and develop a high-performing team of solicitors, paralegals, and legal administrators, driving a culture of continuous improvement, collaboration, and service excellence.

Responsibilities

• Lead the provision of legal advice and litigation support across housing management and landlord and tenant matters, including disrepair, ASB, tenancy fraud, injunctions, leasehold disputes, and breach of tenancy cases.
• Oversee all debt recovery litigation activity across the organisation, including arrears possession claims and related enforcement actions.
• Manage and supervise a specialist legal team, ensuring high-quality legal services are delivered efficiently and compliantly.
• Ensure appropriate legal work is undertaken in-house where cost effective, including drafting pleadings, claim forms, witness statements, and legal documentation.
• Develop and improve legal processes, procedures, and governance arrangements to ensure effective and compliant service delivery.
• Manage relationships with external solicitors and barristers, ensuring value for money and strong performance management.
• Deliver legal training and guidance to operational colleagues, supporting teams to proactively manage housing law and debt recovery matters.
• Horizon scan legislative and regulatory developments relating to housing law and litigation, ensuring stakeholders remain informed of emerging risks and changes.
• Monitor team caseloads, KPIs, and reporting requirements to ensure performance standards are achieved.
• Provide senior-level legal advice and support to colleagues and stakeholders across NHG.

The ideal candidate

• Qualified Solicitor of England and Wales with a valid Practising Certificate.
• Minimum 5 years PQE.
• Experience working within a social housing legal department, housing association, local authority, or private practice environment.
• Expert knowledge of housing law, landlord and tenant legislation, debt recovery, and litigation processes.
• Strong leadership and people management experience.
• Excellent communication and stakeholder engagement skills.
• Experience managing complex legal caseloads within a fast-paced environment.
• Strong understanding of risk management and compliance frameworks.
• Proficiency using legal databases, case management systems, and Microsoft Office.
• Ability to provide strategic, pragmatic, and resident-focused legal advice.

What's in it for you?

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

XML job scraping automation by YubHub

You will act as a trusted legal adviser to senior stakeholders, providing authoritative guidance on complex housing litigation matters including disrepair claims, anti-social behaviour, tenancy enforcement, service charge disputes, arrears possession proceedings, leasehold disputes, and debt recovery.

Your leadership will ensure that NHG maintains high standards of compliance, governance, risk management, and operational effectiveness across all areas of litigation.

Reporting into the Director of Legal, you'll lead and develop a high-performing team of solicitors, paralegals, and legal administrators, driving a culture of continuous improvement, collaboration, and service excellence.

Responsibilities

• Lead the provision of legal advice and litigation support across housing management and landlord and tenant matters, including disrepair, ASB, tenancy fraud, injunctions, leasehold disputes, and breach of tenancy cases.
• Oversee all debt recovery litigation activity across the organisation, including arrears possession claims and related enforcement actions.
• Manage and supervise a specialist legal team, ensuring high-quality legal services are delivered efficiently and compliantly.
• Ensure appropriate legal work is undertaken in-house where cost effective, including drafting pleadings, claim forms, witness statements, and legal documentation.
• Develop and improve legal processes, procedures, and governance arrangements to ensure effective and compliant service delivery.
• Manage relationships with external solicitors and barristers, ensuring value for money and strong performance management.
• Deliver legal training and guidance to operational colleagues, supporting teams to proactively manage housing law and debt recovery matters.
• Horizon scan legislative and regulatory developments relating to housing law and litigation, ensuring stakeholders remain informed of emerging risks and changes.
• Monitor team caseloads, KPIs, and reporting requirements to ensure performance standards are achieved.
• Provide senior-level legal advice and support to colleagues and stakeholders across NHG.

The ideal candidate

• Qualified Solicitor of England and Wales with a valid Practising Certificate.
• Minimum 5 years PQE.
• Experience working within a social housing legal department, housing association, local authority, or private practice environment.
• Expert knowledge of housing law, landlord and tenant legislation, debt recovery, and litigation processes.
• Strong leadership and people management experience.
• Excellent communication and stakeholder engagement skills.
• Experience managing complex legal caseloads within a fast-paced environment.
• Strong understanding of risk management and compliance frameworks.
• Proficiency using legal databases, case management systems, and Microsoft Office.
• Ability to provide strategic, pragmatic, and resident-focused legal advice.

What's in it for you?

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

XML job scraping automation by YubHub

Responsibilities:

• Lead sensitive internal and external Counter Fraud investigations to a high professional standard, ensuring enquiries are proportionate, well-evidenced and outcome focused.
• Deliver proactive and reactive casework across areas such as internal fraud, anti-money laundering, whistleblowing and other complex Counter Fraud matters.
• Lead on projects and operational activity that strengthen the organisation's response to Counter Fraud and support the effective delivery of the team's priorities.
• Conduct desktop investigations using relevant technologies, systems and tools to develop intelligence, support enquiries and identify potential concerns.
• Undertake gap analysis, monitor trends and identify emerging Counter Fraud risks to inform prevention activity, controls and continuous improvement.
• Use data matching, intelligence and analytics where appropriate to identify risk, support prevention activity and strengthen the organisation's anti-fraud response.
• Provide subject matter expertise and practical advice to colleagues and stakeholders on Counter Fraud risks, controls and investigation approaches.
• Support the manager with creating, reviewing and updating policies, procedures and guidance to help establish and develop a robust Counter Fraud function.
• Raise awareness of Counter Fraud risks across the organisation and deliver training to help build knowledge, strengthen controls and support a proactive prevention culture.
• Support routine administrative tasks, including monitoring shared mailboxes and triaging referrals, to support an efficient and responsive service.
• Support the manager to develop, establish and expand the Counter Fraud investigations and prevention function, helping to protect the organisation and our residents.

The ideal candidate:

• Proven experience of conducting investigations and intelligence analysis within law enforcement, local government, financial institutions, housing associations, the private sector or similar environments.
• Proven experience of leading or supporting investigations into fraud, financial misconduct, anti-money laundering, whistleblowing or other complex and sensitive matters.
• Experience of conducting anti-money laundering investigations, completing enhanced due diligence and drafting and submitting Suspicious Activity Reports to the National Crime Agency.
• Knowledge of relevant legislation, regulatory requirements and professional practice, including the Fraud Act, Prevention of Social Housing Fraud Act, Police and Criminal Evidence Act, Data Protection Act, Equality Act, Regulation of Investigatory Powers Act and Proceeds of Crime legislation where relevant to the role.
• Experience of interviewing suspects and witnesses, gathering and assessing evidence, and preparing clear witness statements for use in civil or criminal proceedings.
• Experience of carrying out desktop enquiries, gathering and assessing intelligence, and using systems, technology and digital tools to support investigations and decision making.
• Enjoys using technology, is open to new methods and ways of working, and can identify practical opportunities to improve investigations, intelligence development and prevention activity.
• Ability to identify control weaknesses, undertake gap analysis and monitor trends and emerging risks to support continuous improvement and proactive prevention work.
• Strong analytical, report writing and communication skills, with the ability to present complex issues clearly and provide practical, proportionate advice to a range of stakeholders.
• Experience of contributing to or leading projects, improving operational processes, and supporting the development of policies, procedures, guidance, training or awareness activity.
• Ability to support and guide junior team members, share knowledge and contribute positively to a collaborative and developing team culture.
• Minimum ACFS, PIP2 or an equivalent qualification, or demonstrable equivalent investigative experience.

Benefits:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

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