{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/at/multiverse/"},"x-facet":{"type":"company","slug":"multiverse","display":"Multiverse","count":26},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_33a772c2-86a"},"title":"Operations Specialist - Enablement","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>This role sits within the Coach &amp; Instructor Enablement Team, which exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably, and at scale.</p>\n<p>As an Operations Specialist, you will:</p>\n<ul>\n<li>Coordinate onboarding and ongoing training for coaches and instructors, covering scheduling, audience, facilitator/SME, materials, attendance &amp; completion, recordings, teach-backs, certification tracking, compliance, CPD completion, and other training operations admin.</li>\n<li>Own enablement initiatives/projects end-to-end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs.</li>\n<li>Manage the shared Senior Coach and Instructor pool day-to-day, allocating their time across Technical Skills, EPA, and other enablement work.</li>\n<li>Provide operational support to the enablement team, ensuring data and enablement inputs are ready for monthly quality calibrations.</li>\n<li>Keep a record of champions and buddies, who they support, and what has been handed to them.</li>\n<li>Keep the enablement content library and enablement communications in order.</li>\n<li>Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.</li>\n</ul>\n<p>About You:</p>\n<ul>\n<li>2–4 years of experience in an Operations, Project Management, or Customer Success function, ideally in a fast-paced, tech-enabled environment.</li>\n<li>You&#39;re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights.</li>\n<li>You&#39;ve designed and implemented processes or playbooks that improved team performance and operational consistency.</li>\n<li>A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction.</li>\n<li>You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard.</li>\n<li>You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Time off: 27 days holiday, plus 5 additional days off.</li>\n<li>Health &amp; Wellness: private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub, and access to Spill.</li>\n<li>Hybrid work offering: for most roles, we collaborate in the office three days per week.</li>\n<li>Work-from-anywhere scheme: you&#39;ll have the opportunity to work from anywhere, up to 10 days per year.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/0fb8abfd-c4dd-49ce-8c09-f961adf492ea","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/0fb8abfd-c4dd-49ce-8c09-f961adf492ea","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Operations","Project Management","Customer Success","data analysis","reporting","process improvement"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T21:35:12.671Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, England"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Operations, Project Management, Customer Success, data analysis, reporting, process improvement"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c72f8109-229"},"title":"Enterprise Customer Value Partner","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>The Customer Value Partner (CVP) is the primary architect of this transformation. In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, handling greater ambiguity to move customers from initial sales handover to long-term value realization and renewal.</li>\n<li>Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders; navigating internal dynamics to ensure Multiverse is logically embedded in their digital and talent strategy.</li>\n<li>Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives, selecting and differentiating information to achieve high-level engagement from senior leadership.</li>\n<li>Independently build 12-month Mutual Action Plans and Discovery Workshops, establishing the clear governance, success metrics, and operating rhythms required to drive consistent momentum.</li>\n<li>Oversee launch excellence and the critical &quot;First 90 Days,&quot; collaborating methodically with the central Fulfilment team to ensure technical readiness and cohort setup do not create long-term account drag.</li>\n<li>Lead structured Executive Business Reviews (EBRs) that move beyond data reporting to tell a compelling story of ROI, navigating difficult conversations with sensitivity and adapting responses based on customer emotion.</li>\n<li>Synthesize delivery outcomes into compelling proof by correlating Multiverse learner data with client-provided business KPIs to justify further strategic investment.</li>\n<li>Proactively identify expansion and upsell triggers, contextualizing why these opportunities matter within the customer&#39;s specific business environment to build &quot;ready-to-close&quot; commercial cases.</li>\n<li>Methodically experiment with playbooks and templates to improve how the work is done, acting as a &quot;source of wisdom&quot; for the wider team and the internal voice of the customer.</li>\n<li>Align Delivery, Product, and Support teams to remove barriers, triangulating patterns from multiple sources to improve the overall Enterprise customer experience.</li>\n</ul>\n<p>About You:</p>\n<ul>\n<li>You bring 3+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.</li>\n<li>You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience during high-stakes implementation phases.</li>\n<li>You are data-fluent. You don&#39;t just report on metrics; you interpret complex datasets and correlate Multiverse delivery data with a client&#39;s internal KPIs to build a technical ROI case.</li>\n<li>You have a &quot;commercial nose&quot; for growth. You understand the mechanics of Net Revenue Retention (NRR) and can build &quot;ready-to-close&quot; expansion cases backed by value proof and mutual action plans.</li>\n<li>You are &quot;Director-ready.&quot; You can hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic.</li>\n<li>You thrive in an environment where the CRM (Salesforce) is the source of truth, maintaining high standards of data hygiene to ensure account health is always visible.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Time off: 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness: private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering: for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme: you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/1b808a4f-28e2-4f1c-ad82-658d41ce9c97","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/1b808a4f-28e2-4f1c-ad82-658d41ce9c97","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","Account Management","Consulting","Project Leadership","Data Fluency","Net Revenue Retention (NRR)","Executive Business Reviews (EBRs)"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T13:57:20.997Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, England"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"Customer Success, Account Management, Consulting, Project Leadership, Data Fluency, Net Revenue Retention (NRR), Executive Business Reviews (EBRs)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c0992fd8-ee7"},"title":"Senior Product Marketing Manager","description":"<p>Multiverse is seeking an exceptional Senior Product Marketing Manager to drive growth across both sides of our marketplace: attracting industry-leading enterprise partners and shaping a best-in-class platform experience for our learners.</p>\n<p>The Opportunity Billions have gone into enterprise AI. Most of it isn&#39;t working , organisations still can&#39;t turn model capability into measurable business impact. That&#39;s not a training problem or a slide-deck problem. It&#39;s a hard, unsolved technical challenge: building the systems that translate what AI can do into how work actually gets done inside real organisations, at scale, with proof it&#39;s working. That&#39;s the problem Multiverse exists to solve, and it&#39;s the one this role exists to sell.</p>\n<p>About the role:</p>\n<ul>\n<li>Lead go-to-market strategy for new product, feature, and narrative launches, effectively guiding cross-functional teams toward common goals.</li>\n<li>Craft sales narratives and enable teams by generating launch excitement and providing compelling assets.</li>\n<li>Create compelling, structured messaging and positioning statements that highlight product benefits and resonate with your audience.</li>\n<li>Establish success metrics and analyse product performance, reporting to key stakeholders and using data to refine messaging and GTM strategies.</li>\n<li>Own competitive landscape analysis, becoming an expert on market trends to help shape the product roadmap.</li>\n<li>Partner cross-functionally with Product, Sales, Customer Success, and Marketing to align teams, deliver effective launches, and maintain trust with high-expectation stakeholders.</li>\n<li>Champion the voice of the customer in product and commercial decisions via research, feedback, and market analysis, collaborating with external research partners when useful.</li>\n</ul>\n<p>About you:</p>\n<ul>\n<li>5+ years of relevant product marketing experience, including close collaboration with Sales, Product, and Marketing stakeholders.</li>\n<li>Track record of impact and excellence leading product marketing or strategy initiatives at hyper-growth companies.</li>\n<li>Proactive, effective communicator who adapts easily to changing priorities within a diverse, distributed team.</li>\n<li>Positive-sum mentality, balancing high-level strategic reflection with a willingness to roll up your sleeves and execute.</li>\n<li>Motivated by high-expectation stakeholders, with a proven ability to earn and retain trust through challenges.</li>\n<li>High internal expectations for what is possible, coupled with the ability to bring others along on that journey.</li>\n<li>Confident user of AI to improve the speed and quality of your work, raising the bar for what is possible within the team.</li>\n<li>Adept at building workflows from scratch: turning ambiguous, 0-to-1 briefs into clear plans with defined success metrics, and owning timelines end-to-end.</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Time off: 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness: private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill</li>\n<li>Hybrid work offering: for most roles we collaborate in the office three days per week</li>\n<li>Work-from-anywhere scheme: you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/f3db4b2b-346c-46a4-8084-2eb3d9a483e4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/f3db4b2b-346c-46a4-8084-2eb3d9a483e4","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["product marketing","sales","product management","marketing","data analysis","AI"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T10:21:56.214Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, England"}},"employmentType":"FULL_TIME","occupationalCategory":"Product Management","industry":"Technology","skills":"product marketing, sales, product management, marketing, data analysis, AI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b866029a-a62"},"title":"Senior Talent Partner","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The role:</strong></p>\n<p>As a Talent team, we always prioritise quality - you&#39;ll hold the hiring bar whilst building strong pipeline velocity when there&#39;s commercial pressure to move fast and handling the ambiguity of a scaling organisation solving complex problems.</p>\n<p>In your role as Senior Talent Partner, you&#39;ll act as a genuine advisor to stakeholders, and own end-to-end recruitment processes. You&#39;ll show up prepared, with deep market intelligence for your function and use it to shape recruiting strategy before you&#39;re asked. You&#39;ll use hiring data to show where the process is working and where it isn&#39;t. You use AI to power your productivity, and focus your time on what AI can&#39;t do: building strong, agile stakeholder relationships, giving candidates an exceptional experience and building connections.</p>\n<p><strong>Teams you&#39;ll support:</strong> Operations - this is our learner-facing org who work day-in-day-out to give our apprentices a great learning experience and provide measurable value to our customers; and G&amp;A - our core business partnering teams across People and Talent, Finance, Legal, CEO Office and Comms.</p>\n<p>If you have experience as a Talent Partner, have done so somewhere with a high talent bar, and are genuinely excited about being at the forefront of a fast-evolving recruiting role, we&#39;d love for you to apply.</p>\n<p><strong>What you&#39;ll do:</strong></p>\n<ul>\n<li>Run recruiting strategies end-to-end: attraction and sourcing, qualifying and hiring top talent for Multiverse. We have a high hiring bar, and you&#39;ll partner closely with our managers to assess the market, calibrate regularly, build rigorous and engaging assessment processes and make pivots based on data.</li>\n</ul>\n<ul>\n<li>You&#39;ll work with hiring managers to expertly qualify requirements, understand trade-offs and build a shared understanding what good looks like.</li>\n</ul>\n<ul>\n<li>You&#39;ll be an exceptional operator, running processes that focus on the very highest quality of hire as we scale and you&#39;ll maximise your tech stack to do so. We invest in great tools (Ashby, Claude, Gemini, Juicebox, Brighthire, LinkedIn) to support you.</li>\n</ul>\n<ul>\n<li>You are able to manage candidate relationships end-to-end: evaluating, building buy-in, managing close plans, providing high quality feedback. You maintain relationships and build talent pools based on silver medallists.</li>\n</ul>\n<ul>\n<li>You&#39;ll partner with your internal colleagues across the people and talent team to ensure we&#39;re collectively driving the right talent outcomes for Multiverse.</li>\n</ul>\n<p><strong>What you&#39;ll bring:</strong></p>\n<p>We value competence more than years of experience, but you&#39;ll most likely have the following to be successful:</p>\n<ul>\n<li>You embody our Operating Principles in how you work.</li>\n</ul>\n<ul>\n<li>You have proven experience in an in-house Talent Partner role, supporting multiple hiring managers, in a scaling, highly agile business environment.</li>\n</ul>\n<ul>\n<li>You can credibly partner with managers and build trust through delivery excellence.</li>\n</ul>\n<ul>\n<li>You can evaluate candidates effectively, and ensure you are regularly calibrated with your hiring team. You can pinpoint where you&#39;ve helped design assessment and have influenced stakeholders to hold the bar.</li>\n</ul>\n<ul>\n<li>You can build strong candidate relationships, understanding skills, motivations and decision criteria. You can handle sensitive feedback conversations and compensation negotiations.</li>\n</ul>\n<ul>\n<li>You balance data with qualitative feedback to advise managers in their hiring strategy and approach.</li>\n</ul>\n<ul>\n<li>You are highly motivated and autonomous, but curious to learn and ask questions where you don&#39;t know.</li>\n</ul>\n<ul>\n<li>You are building AI into your everyday workflows, and are rigorous in your approach to data hygiene to ensure good tools are built on even better data, and verify the outputs.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/b78d92e4-b3db-4dcb-8a8c-b4ec30a4718e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/b78d92e4-b3db-4dcb-8a8c-b4ec30a4718e","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Talent Partner","recruitment strategies","hiring data","AI","stakeholder relationships","candidate relationships"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-31T16:35:16.758Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","industry":"Technology","skills":"Talent Partner, recruitment strategies, hiring data, AI, stakeholder relationships, candidate relationships"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6190c939-78e"},"title":"Workplace Manager","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>About the Role</strong></p>\n<p>We’re looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience.</p>\n<p>This is a hands-on role that combines workplace operations, employee experience, office management, and continuous improvement. You’ll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work.</p>\n<p>Working closely with the Workplace Operations Coordinator and cross-functional teams including People, IT, Finance, and Executive Assistants, you’ll oversee workplace systems, vendor management, office projects, events, health &amp; safety, and operational processes. You’ll also play a key role in improving how we work by introducing smarter systems, automation, and AI-driven efficiencies across workplace operations.</p>\n<p>This role is ideal for someone who enjoys balancing operational excellence with hospitality and employee experience in a fast-paced, scaling environment.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>Workplace Operations &amp; Office Management</strong></p>\n<ul>\n<li>Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times</li>\n<li>Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support</li>\n<li>Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.</li>\n<li>Develop and continuously improve workplace systems, processes, documentation, and operational playbooks</li>\n<li>Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend</li>\n<li>Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience</li>\n<li>Provide reception cover during absences, acting as a professional and welcoming first point of contact</li>\n<li>Support upcoming office move activities including planning, communications, coordination, design, and execution</li>\n<li>Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.</li>\n<li>Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation</li>\n<li>Use data, reporting, and employee feedback to drive continuous improvement across workplace operations</li>\n</ul>\n<p><strong>Health, Safety &amp; Compliance</strong></p>\n<ul>\n<li>Own day-to-day workplace health &amp; safety processes and compliance requirements for the London office</li>\n<li>Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation</li>\n<li>Coordinate with building management and external providers to ensure health &amp; safety standards are maintained</li>\n<li>Act as a key point of contact during workplace incidents, escalations, or operational disruptions</li>\n<li>Serve as a Fire Warden and First Aider (training can be provided if needed)</li>\n</ul>\n<p><strong>About You</strong></p>\n<ul>\n<li>Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment</li>\n<li>Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently</li>\n<li>Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes</li>\n<li>Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach</li>\n<li>Comfortable operating both strategically and hands-on, with strong attention to detail and follow-through</li>\n<li>Passionate about creating and owning a welcoming, well-run workplace environment where people feel supported, engaged, and able to do their best work</li>\n<li>Experience supporting office moves, workplace projects, or scaling office environments is advantageous</li>\n<li>Comfortable working with workplace technology, operational systems, and digital tools, with a curiosity for AI and process automation</li>\n<li>Health &amp; Safety knowledge, DSE experience, or relevant workplace certifications are a plus</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/4f768d54-8ed1-4eab-98a1-5dc77d645ad8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/4f768d54-8ed1-4eab-98a1-5dc77d645ad8","x-work-arrangement":"onsite","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["workplace management","office operations","hospitality","facilities coordination","health & safety","DSE assessments"],"x-skills-preferred":["AI","process automation","workflow automation","digital tools","operational systems"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-31T16:27:33.974Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","industry":"Technology","skills":"workplace management, office operations, hospitality, facilities coordination, health & safety, DSE assessments, AI, process automation, workflow automation, digital tools, operational systems"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f4282e3d-d0e"},"title":"Success Coach FTC","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>6 month FTC</strong></p>\n<p>Multiverse is at an exciting juncture, one that requires transformation of both scale (10,000 to 100,000 apprentice learners) and technology (recognising potential of our expanded product, platform and AI offerings). Success in the short to mid-term will be defined by how well we execute against our strategy, how capable we are to continuously improve core operating metrics and process and how supported our 300+ coaches are to have a daily, positive impact to our apprentices and learners.</p>\n<p>As a <strong>Post-Gateway Success Coach</strong>, your primary focus will be on providing essential support and guidance to our apprentices as they prepare for their End Point Assessment (EPA) and resits. You will play a pivotal role in supporting our learners as they transition from on-programme learning to the successful completion of their EPA. You will be responsible for ensuring that learners are well-prepared, motivated, and engaged throughout this critical phase of their apprenticeship. Your role involves tracking engagement, facilitating EPA preparation, providing 1:1 support to Apprentices and, when needed, facilitating resubmissions. Additionally, you manage learner escalations and escalate when necessary. Your work contributes to learners succeeding in their EPA and continue their journey toward professional growth.</p>\n<p><strong><strong>Key Responsibilities</strong></strong></p>\n<ul>\n<li>Develop and oversee all post-gateway communications, experiences and escalations for learners focusing on an ultimate success metric of timely End Point Assessment pass.</li>\n</ul>\n<ul>\n<li>Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies to ensure apprentices stand the best chance of succeeding</li>\n</ul>\n<ul>\n<li>Simplify administrative processes to maximise your time spent with apprentices to drive customer value</li>\n</ul>\n<ul>\n<li>Work closely with the Certification Operations team to ensure any necessary special considerations and documentation relevant to the apprentice are completed in a timely manner</li>\n</ul>\n<ul>\n<li>Act as a first port of call for inbound apprentice queries including offering 1:1 support for apprentices seeking additional guidance on the EPA process, turning key trends in their questions into resources accessible to all apprentices.</li>\n</ul>\n<ul>\n<li>Share insights with the wider Multiverse Delivery team relating to EPA-specific trends and opportunities to enhance timely, first-time pass rates and reduce technical fails, encouraging</li>\n</ul>\n<p><strong><strong>What We&#39;re Looking For</strong></strong></p>\n<ul>\n<li>2+ years of professional experience in coaching</li>\n</ul>\n<ul>\n<li>Exceptional written, verbal and on-camera communication and presentation skills</li>\n</ul>\n<ul>\n<li>Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment</li>\n</ul>\n<ul>\n<li>Demonstrated mastery of coaching best practices and/or openness to develop in this area</li>\n</ul>\n<ul>\n<li>Passion for delivering the best learning opportunities and supporting others on their development journey, passionate about social mobility and equity with continual curiosity in AI and proactively engaging in upskilling.</li>\n</ul>\n<ul>\n<li>Experience managing and developing positive stakeholder relationships</li>\n</ul>\n<ul>\n<li>Belief in the principles of applied learning: supporting learners to develop the knowledge, skills and behaviours to generate real business outcomes as quickly as possible</li>\n</ul>\n<ul>\n<li>Commitment to continuous professional development and staying current with industry trends, e.g. you think about how AI would do a task before starting any process improvement.</li>\n</ul>\n<ul>\n<li>You are results orientated with a data-driven approach and ensure you measure success by customer outcomes (e.g. problems solved, number of EPAs successfully passed) rather than just outputs (number of 1:1s or enquiries answered).</li>\n</ul>\n<ul>\n<li>You are a Driver, Not a Passenger, taking accountability for outcomes. You own hard conversations where required, and celebrate achievements and positive outcomes of your apprentices.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/c1243c7e-a41e-416e-8810-5cc5da8102e3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/c1243c7e-a41e-416e-8810-5cc5da8102e3","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"contract","x-salary-range":null,"x-skills-required":["coaching","communication","presentation","teaching","mentoring","stakeholder management","applied learning","continuous professional development","data analysis"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave","equity"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-09T12:52:21.637Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"CONTRACTOR","occupationalCategory":"Operations","industry":"Technology","skills":"coaching, communication, presentation, teaching, mentoring, stakeholder management, applied learning, continuous professional development, data analysis"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e607865e-2da"},"title":"Senior People Partner - GTM","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The opportunity</strong></p>\n<p>At Multiverse, People Partnering is a driver of commercial performance, not a support function. We measure ourselves on whether the business performs better because we&#39;re in the room.</p>\n<p>This role partners our GTM organisation , Sales, Customer Impact, B2B Marketing, Revenue Operations and Enablement. It&#39;s the largest, fastest-moving and most commercially exposed part of the company, and it&#39;s where people decisions show up in the numbers fastest.</p>\n<p>You&#39;ll work directly with our CRO and his leadership layer. They are sharp, direct, and want a partner who brings a point of view and the data to back it. You&#39;ll operate as both advisor and operator: helping leaders make better decisions, and making sure the fundamentals are genuinely excellent underneath.</p>\n<p><strong>What you&#39;ll do:</strong></p>\n<p><strong>Commercial partnering</strong></p>\n<ul>\n<li>Partner the CRO, Sales SVP and their leadership teams on performance, productivity and team effectiveness.</li>\n<li>Translate commercial targets , pipeline, attainment, retention, revenue per head , into people plans that move those numbers.</li>\n<li>Coach managers on performance, decision-making and holding a high bar. Challenge senior leaders directly when the call is wrong.</li>\n</ul>\n<p><strong>Org design, workforce planning and reward</strong></p>\n<ul>\n<li>Shape GTM org design, role clarity, levelling and spans in service of efficiency, not headcount growth.</li>\n<li>Partner with Revenue Operations, Reward and Finance on comp structures, quota and incentive design.</li>\n<li>Bring rigour to headcount decisions: every role justified against commercial return.</li>\n</ul>\n<p><strong>Performance and talent</strong></p>\n<ul>\n<li>Own performance cycles, calibrations and promotion decisions across GTM.</li>\n<li>Move early and decisively on performance management; build manager capability to do the same.</li>\n<li>Build succession depth in a function where key-person risk is real.</li>\n</ul>\n<p><strong>Operating well at pace</strong></p>\n<ul>\n<li>Run complex ER and restructure work with sound judgement and clean execution.</li>\n<li>Apply policy pragmatically and consistently in a fast-moving, commercially pressured environment.</li>\n<li>Use AI to take the operational load out of partnering so your time goes to the work only you can do.</li>\n</ul>\n<p><strong>About you</strong></p>\n<p><strong>Essential</strong></p>\n<ul>\n<li>You&#39;ve partnered a quota-carrying sales organisation at a playbook or MEDDICC sales org, not just &quot;commercial&quot; teams generally.</li>\n<li>You&#39;ve been through an efficiency inflection, not only a growth one. You&#39;ve helped leaders take cost out of an org without breaking revenue.</li>\n<li>You&#39;re fluent in GTM numbers. Ramp time, attainment distribution, revenue per head, regretted vs non-regretted attrition, cost of sale , you can read them, interrogate them and act on them.</li>\n<li>You handle complex performance and ER situations at volume, at pace, with judgement that holds up under scrutiny.</li>\n<li>You don’t shy away from having the difficult but right conversation, managing to balance relationships at the same time.</li>\n<li>You&#39;re highly organised and detail-oriented. You know sustainable impact comes from strong fundamentals, not just good ideas.</li>\n<li>You already use AI in your own workflow and can show us what you&#39;ve changed in the last six months. We sell AI enablement; we hold ourselves to it.</li>\n</ul>\n<p><strong>This probably isn&#39;t for you if</strong></p>\n<ul>\n<li>You have not partnered for a target-carrying sales org before.</li>\n<li>You&#39;ve worked in large organisations with Centres of Excellence doing the heavy lifting. We have a small team and you&#39;ll build as much as you run.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year.</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support.</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.</li>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year.</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/2b4791fd-67af-4624-862a-020e07148b38","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/2b4791fd-67af-4624-862a-020e07148b38","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI","data analysis","performance management","organisational design","workforce planning","reward structures","talent development","succession planning","employee relations","restructuring"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-06T16:07:45.425Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","industry":"Technology","skills":"AI, data analysis, performance management, organisational design, workforce planning, reward structures, talent development, succession planning, employee relations, restructuring"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_eb44b406-f2c"},"title":"Strategic Account Executive, UK","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>A big part of achieving our £1.7Bn valuation was scaling our world-class Go-to-market team. We are just getting started, and are looking for exceptional sales individuals to help drive continued growth in the UK. We are expanding our Strategic Accounts team to accelerate growth across our largest and most complex customers and accounts</p>\n<p><strong>Once here, you will:</strong></p>\n<ul>\n<li>Own some of our most important enterprise relationships. You’ll focus on multi-million-pound, multi-stakeholder accounts where strategic influence and long-term value creation are essential.</li>\n<li>Work to drive new opportunities in 1-3 strategic accounts connecting with C-level to C-2 business leaders</li>\n<li>Understand the challenges your accounts face related to digital transformation and capacity, capability and diversity, and learn to position the Multiverse solution appropriately</li>\n<li>Execute the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture</li>\n<li>Apply MEDDIC to drive and grow your opportunities</li>\n<li>Work with our Business Value Consultant team to build and deliver ROI assessments within your accounts to prove the value of the Multiverse solution and close strategic deals</li>\n<li>Consistently build champions to land 1-2 strategic accounts logos as well as to expand within your 1-2 existing customers</li>\n<li>Keep your accounts to build your own strategic book to multi-million pound annual opportunities</li>\n<li>Work with cross functional teams (Customer Success, Business Value Consultants, Marketing, Product) to ensure we are providing and maintaining outstanding solutions for our strategic accounts</li>\n<li>Drive a culture of excellence and high performance within your account team</li>\n</ul>\n<p><strong>What you bring:</strong></p>\n<ul>\n<li>You have 5-8+ years of closing experience in an enterprise, major or strategic B2B sales environment.</li>\n<li>Experience landing FTSE 100/Fortune 500 accounts and significantly growing these across multiple years into multi-million £ partnerships</li>\n<li>You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches</li>\n<li>Expertise running complex sales cycles with multiple business units and senior stakeholders.</li>\n<li>Strong command of MEDDICC and value-based selling methodologies.</li>\n<li>You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated</li>\n<li>You are high energy and driven to continually raise the bar in terms of performance and expectations</li>\n<li>Driving a culture of excellence and high performance within your account team</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme - you’ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/b8af61df-b9ab-4a20-89a1-165673b110df","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/b8af61df-b9ab-4a20-89a1-165673b110df","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["MEDDIC","value-based selling","strategic account management","enterprise sales","B2B sales"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2025-11-26T12:16:54.466Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"MEDDIC, value-based selling, strategic account management, enterprise sales, B2B sales"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dce7f4d9-4b1"},"title":"Internal Communications Manager","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>Once you&#39;re here, you will:</strong></p>\n<ul>\n<li>Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves</li>\n</ul>\n<ul>\n<li>Be the trusted advisor to the CEO and his immediate team as Multiverse transitions into the next stage of its journey</li>\n</ul>\n<ul>\n<li>Produce outstanding internal communications content. For example:</li>\n<li>Internal briefing materials ahead of major external moments like regulatory decisions, product launches, policy developments, so leadership is never scrambling and every Multiverser finds out what they need to know, first.</li>\n<li>The internal FAQ and &quot;what to say if asked&quot; resources that equip every colleague to be an informed and confident ambassador for the business</li>\n<li>Editorial ownership of All Hands: theme, narrative arc, content commissioning, and speaker preparation, ensuring it consistently moves the needle on alignment and energy</li>\n<li>Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand</li>\n</ul>\n<ul>\n<li>Own and optimise our internal channels (Slack, intranet, email newsletters), deciding what goes where, at what frequency, and in what format, and build measurement into the channel strategy through open rates, engagement, and feedback loops</li>\n</ul>\n<ul>\n<li>Build a simple framework for measuring whether internal comms is working , do people feel informed, do they understand the strategy, can they articulate the narrative , and report quarterly to the Director of Communications on channel health and narrative consistency</li>\n</ul>\n<p><strong>About you:</strong></p>\n<ul>\n<li>You embody the mission. You believe in equipping workers to win in the AI era, and you want every colleague to feel that purpose in how they show up at work</li>\n</ul>\n<ul>\n<li>You have hands-on experience leading internal communications in a fast-moving, complex organisation, and you&#39;ve owned narrative, channels, and leadership comms</li>\n</ul>\n<ul>\n<li>You understand that internal comms is not a downstream function. You sit at the intersection of Data &amp; Insights, Product, and external Comms</li>\n</ul>\n<ul>\n<li>You&#39;re a strong, instinctive writer and editor, able to sharpen a leadership message, a town hall script, or a sensitive change announcement with equal confidence</li>\n</ul>\n<ul>\n<li>You know how to translate data into story: you can take customer ROI evidence, learner outcomes, or operational performance figures and turn them into something every Multiverser can articulate and believe in</li>\n</ul>\n<ul>\n<li>You&#39;re fluent in AI tools and use them to move faster and think bigger, but you apply rigorous human judgement to everything that goes out under Multiverse&#39;s name</li>\n</ul>\n<ul>\n<li>You&#39;re calm and clear-headed under pressure: comfortable drafting sensitive internal communications in real time when external scrutiny spikes, and confident telling leadership what needs to be said and when</li>\n</ul>\n<ul>\n<li>You&#39;re operationally strong on channels - Slack, intranet, email</li>\n</ul>\n<ul>\n<li>You partner well with senior leaders: you can hold your own in a room with the exec team, give honest counsel on tone and timing, and earn trust quickly</li>\n</ul>\n<ul>\n<li>You thrive in networked organisations, collaborating fluidly with People, Product, Tech, Data &amp; Insights, and the wider Comms team</li>\n</ul>\n<ul>\n<li>You see All Hands and leadership comms as strategic levers, not logistical exercises, and you have a track record of using them to drive genuine alignment</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/0edbd9fc-0dc0-402f-bdef-8c425da96052","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/0edbd9fc-0dc0-402f-bdef-8c425da96052","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["internal communications","content creation","channel management","data analysis","AI tools"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-08T08:16:20.060Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Communications","industry":"Technology","skills":"internal communications, content creation, channel management, data analysis, AI tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0dca8d4a-598"},"title":"Senior Leader - Product Marketing","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>About the role</strong></p>\n<p>Billions have gone into enterprise AI. Most of it isn&#39;t working , organisations still can&#39;t turn model capability into measurable business impact. That&#39;s not a training problem or a slide-deck problem. It&#39;s a hard, unsolved technical challenge: building the systems that translate what AI can do into how work actually gets done inside real organisations, at scale, with proof it&#39;s working. That&#39;s the problem Multiverse exists to solve, and it&#39;s the one this role exists to sell.</p>\n<p>We&#39;re hiring a Senior Leader of Product Marketing, reporting to the CPTO, to own the positioning, competitive intelligence, and go-to-market orchestration that makes that story credible to buyers who&#39;ve heard &quot;AI transformation&quot; pitches before and have learned to discount them. This is a strategic leadership and launch-execution role: you&#39;re accountable for a narrative that has to survive a skeptical CTO&#39;s follow-up questions, not just land in a pitch deck.</p>\n<p>You&#39;ll sit at the center of Product, Engineering, Sales, B2B Marketing, CS, and executive leadership , turning hard technical work into a case buyers trust, giving Sales what they need to win the deals that matter, and grounding pricing and roadmap decisions in real market evidence.</p>\n<p>Growth today comes primarily through our sales motion , there isn&#39;t yet a significant inbound or demand-generation engine to lean on. This role needs to work effectively within that reality now, while helping shape what comes next, rather than assuming a demand-gen infrastructure that doesn&#39;t currently exist.</p>\n<p><strong>What you&#39;ll own</strong></p>\n<p><strong>Positioning &amp; narrative</strong></p>\n<ul>\n<li>Define and defend the category narrative and product positioning , including translating technical/AI capabilities into value claims that hold up under scrutiny from technical buyers, procurement, and security review, without overclaiming</li>\n</ul>\n<ul>\n<li>Own messaging architecture across product lines and keep it consistent as the portfolio grows</li>\n</ul>\n<p><strong>Market &amp; competitive intelligence</strong></p>\n<ul>\n<li>Run competitive intelligence (win-loss analysis, competitor tracking, technical benchmarking) and be the most credible voice in the room on what the market actually believes , evidence, not anecdote</li>\n</ul>\n<ul>\n<li>Feed that signal directly into product roadmap and pricing decisions</li>\n</ul>\n<ul>\n<li>Build lightweight, repeatable, automatable processes to get customer voice and insight directly into product development and launches , this currently happens ad hoc and needs an owner</li>\n</ul>\n<p><strong>GTM orchestration</strong></p>\n<ul>\n<li>Own launch strategy and sequencing , what to launch, when, and how big a moment to make of it , partnering with Product on roadmap-to-revenue sequencing so GTM readiness isn&#39;t an afterthought</li>\n</ul>\n<ul>\n<li>Define launch success metrics and report on them credibly to executive leadership</li>\n</ul>\n<ul>\n<li>Champion and put structure around the shift toward faster product launches , building quickly and iterating based on real performance</li>\n</ul>\n<p><strong>Sales &amp; CS enablement</strong></p>\n<ul>\n<li>Equip Sales to win deals with best-in-class sales collateral, tools, and enablement, and support strategic deals directly where positioning or competitive dynamics are the blocker</li>\n</ul>\n<ul>\n<li>Own strategic decisions on positioning, enablement, and the go-to-market motion for Sales leadership, not just content delivery</li>\n</ul>\n<p><strong>Pricing &amp; packaging</strong></p>\n<ul>\n<li>Provide evidence-based input on pricing and packaging based on willingness-to-pay, competitive dynamics, and customer research, partnering with Product and Finance on monetization for new capabilities</li>\n</ul>\n<p><strong>Team &amp; function leadership</strong></p>\n<ul>\n<li>Build, hire, and develop a product marketing team, and set the operating rhythm and tools for the function, including how AI is used to raise team velocity and rigor (currently a team of 4 product marketers)</li>\n</ul>\n<ul>\n<li>Represent product marketing in executive/board-level conversations on market position and competitive dynamics</li>\n</ul>\n<ul>\n<li>Operate as a peer to Product and Engineering leadership without formal authority over them , comfortable creating healthy tension, pushing back, and holding a different set of priorities from those teams when it&#39;s the right call</li>\n</ul>\n<p><strong>What we&#39;re looking for</strong></p>\n<ul>\n<li>8+ years in product marketing, including 2+ years in people leadership, with a track record owning positioning and GTM strategy for complex technical B2B/B2B2C products , enterprise SaaS and/or AI/ML strongly preferred</li>\n</ul>\n<ul>\n<li>Confident working alongside engineering and product: able to hold your own technically and translate real product/technical complexity into buyer value and revenue opportunity without a translator in the room</li>\n</ul>\n<ul>\n<li>Strong quantitative instincts, with proven partnership across Product/tech, Sales, and Finance on roadmap, deal strategy, and monetisation , project-managing end-to-end what&#39;s built, what&#39;s sold, and revenue recognised</li>\n</ul>\n<ul>\n<li>Executive presence: has presented market/competitive strategy to C-suite or board audiences</li>\n</ul>\n<ul>\n<li>Proven experience operating at genuine scale-up pace , building processes, structure, and infrastructure from scratch with a lean team, rather than inheriting the mature systems and support functions (UXR, demand-gen, established pricing models) that exist at larger, more established organisations</li>\n</ul>\n<ul>\n<li>You are an innovator and experimenter looking for new trends and technology to scale the impact and abilities of your team</li>\n</ul>\n<ul>\n<li>You are comfortable with and motivated by high-expectations stakeholders; you are able to earn trust and retain it through difficult situations</li>\n</ul>\n<ul>\n<li>You have a positive-sum mentality - you&#39;re equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture</li>\n</ul>\n<ul>\n<li>You have high internal expectations for what is possible and the ability to bring others along on that journey</li>\n</ul>\n<ul>\n<li>Demonstrated fluency with AI tools in your own workflow (competitive research, content drafting, win-loss synthesis) , this is now a baseline expectation, not a bonus</li>\n</ul>\n<p><strong>Nice to have</strong></p>\n<ul>\n<li>Experience at a company that scaled through a comparable stage transition (e.g., Series B→E, or pre-IPO→public)</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/a729fed8-5035-471d-bac4-b275ba05c170","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://multiverse.com","logo":"https://logos.yubhub.co/multiverse.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/a729fed8-5035-471d-bac4-b275ba05c170","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["product marketing","positioning","GTM strategy","competitive intelligence","market analysis","pricing strategy","team leadership"],"x-skills-preferred":["AI","ML","enterprise SaaS","B2B/B2B2C products"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-28T14:41:57.026Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"product marketing, positioning, GTM strategy, competitive intelligence, market analysis, pricing strategy, team leadership, AI, ML, enterprise SaaS, B2B/B2B2C products"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_94c8e5e3-deb"},"title":"Senior Manager, Coach & Instructor Enablement","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>Senior Manager, Coach &amp; Instructor Enablement</strong></p>\n<p>_FTC 14 months_</p>\n<p>Coach &amp; Instructor Enablement exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale.</p>\n<p>You will enhance our existing strategy and lead the team through its exciting next stage of growth. The team will form around four capability pillars and a new Enablement Operations platform. You will be building that structure while it delivers across a large delivery organisation that supports thousands of learners. Priorities will shift underneath you as delivery data moves, and part of the job is deciding what starts, what stops, and most importantly what must not slip.</p>\n<p>This is a role for a strong operator who excels at influencing and collaborating across complex teams and departments. A proven track record of getting work done across teams with clear asks, embedding shared measures of success, and creating an environment where there is no ambiguity about who owns what is are the keys to success within this role.</p>\n<p>You will lead a team of six specialists supporting hundreds of coaches and instructors across all learner programmes.</p>\n<p><strong>What you&#39;ll own</strong></p>\n<ul>\n<li><strong>Delivery Fundamentals</strong>: the standard for what good coaching and instruction look like, QA against that standard, calibration in partnership with Delivery and Quality</li>\n</ul>\n<ul>\n<li><strong>Operational &amp; Regulatory Change</strong>: every coach and instructor has the process, tooling and regulatory knowledge to deliver, and gets it before the change reaches a learner.</li>\n</ul>\n<ul>\n<li><strong>Technical Skills &amp; Programme Requirements</strong>: coaches and instructors are current and designated on the technical content they deliver.</li>\n</ul>\n<ul>\n<li><strong>Timely Assessment &amp; Achievement</strong>: shared ownership for timely learner achievement.</li>\n</ul>\n<ul>\n<li><strong>Enablement Operations &amp; Systems</strong>: the foundation underneath all four.</li>\n</ul>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li><strong>Set the direction and deliver results..</strong> Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact.</li>\n</ul>\n<ul>\n<li><strong>Build Enablement Operations</strong> SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.</li>\n</ul>\n<ul>\n<li><strong>Prioritise and re-prioritise without drama.</strong> Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it.</li>\n</ul>\n<ul>\n<li><strong>Delivering through other teams.</strong> Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.</li>\n</ul>\n<ul>\n<li><strong>Close the feedback loop with Delivery Leadership.</strong> React to performance trends from monthly calibration, observations and delivery data.</li>\n</ul>\n<ul>\n<li><strong>Lead and develop six specialists</strong> through regular 1:1s, feedback, and clear individual measures.</li>\n</ul>\n<p><strong>Skills &amp; Qualifications</strong></p>\n<ul>\n<li>A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.</li>\n</ul>\n<ul>\n<li><strong>A demonstrable operator.</strong> You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.</li>\n</ul>\n<ul>\n<li><strong>Fluent cross-functionally.</strong> You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.</li>\n</ul>\n<ul>\n<li><strong>Comfortable in ambiguity and shifting priorities.</strong> You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team&#39;s confidence.</li>\n</ul>\n<ul>\n<li><strong>Data-led.</strong> You use performance data to decide where to intervene and to hold others accountable.</li>\n</ul>\n<ul>\n<li><strong>AI-native operator.</strong> You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.</li>\n</ul>\n<ul>\n<li>Experience of enablement, L&amp;D, capability building, delivery operations or quality in an at-scale frontline organisation.</li>\n</ul>\n<ul>\n<li>Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.</li>\n</ul>\n<ul>\n<li>Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/68edc249-736c-4c91-84c9-a01cff5b14f7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/68edc249-736c-4c91-84c9-a01cff5b14f7","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"contract","x-salary-range":null,"x-skills-required":["cross-functional collaboration","data analysis","enablement","L&D","capability building","delivery operations","quality management","regulatory compliance","AI-native operations","performance management","leadership"],"x-skills-preferred":["apprenticeships","regulated education"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-16T13:00:12.735Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"CONTRACTOR","occupationalCategory":"Operations","industry":"Technology","skills":"cross-functional collaboration, data analysis, enablement, L&D, capability building, delivery operations, quality management, regulatory compliance, AI-native operations, performance management, leadership, apprenticeships, regulated education"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3fed5f20-1ee"},"title":"Customer Value Partner, Strategic Accounts","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>We’re expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships.</p>\n<p>This is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.</p>\n<p><strong>Once here, you will:</strong></p>\n<ul>\n<li>Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.</li>\n<li>Build deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time.</li>\n<li>Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.</li>\n<li>Create and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress.</li>\n<li>Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.</li>\n<li>Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews.</li>\n<li>Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.</li>\n<li>Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.</li>\n<li>Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.</li>\n<li>Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note, as a Strategic CVP you do not ‘own’ the commercial expansion outcome.</li>\n</ul>\n<p><strong>What you bring:</strong></p>\n<ul>\n<li>5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.</li>\n<li>Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.</li>\n<li>A track record of building structured success plans, running executive governance, and tying work to measurable outcomes (not just activity).</li>\n<li>Strong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution, risk management, and follow-through.</li>\n<li>Comfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability.</li>\n<li>Commercial awareness and partnership mindset: you can identify expansion opportunities and build “ready-to-act” cases, while partnering with Sales to progress commercial discussions.</li>\n<li>Clear written and verbal communication , you can simplify complexity for executives and teams alike.</li>\n<li>Comfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive, curiosity and adaptability to work effectively in a high-paced environment.</li>\n</ul>\n<p><strong>What success looks like:</strong></p>\n<p>Customers describe the partnership as seamless, proactive, and value-driven , with strong stakeholder engagement, clear evidence of impact, and a well-run operating rhythm that supports long-term partnership growth.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/51424d0a-3d73-4d5c-91c1-a92cf5e42d51","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/51424d0a-3d73-4d5c-91c1-a92cf5e42d51","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["strategic customer success","strategic account management","consulting","professional services"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-29T12:45:43.804Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"strategic customer success, strategic account management, consulting, professional services"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_009568bc-a39"},"title":"Senior AI Engineer","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The AI Transformation team</strong></p>\n<p>AI Transformation is a small, focused squad that is driving Multiverse&#39;s next wave of growth. Our mandate is to rebuild how the company actually works, function by function, and to establish the practices that make Multiverse an AI-first company from the core out.</p>\n<p>But our work doesn&#39;t stop there. We are building a product that we will take to market to truly be a transformation partner to our customers. Joining this team means shaping the future of Multiverse, of our customers, and of the wider workforce as we navigate the new world of work.</p>\n<p>The team is high velocity, inherently cross-functional and broad in scope. We work alongside colleagues whose work we are reimagining, and closely with the wider engineering org building Multiverse&#39;s current customer-facing product. The structure is flat and fast, with egos left at the door, bias to action and fun at our core.</p>\n<p><strong>What your day-to-day will look like</strong></p>\n<p>Every day will be different, but you can expect it to include:</p>\n<ul>\n<li>Own and deliver end-to-end AI systems: agents and the platforms they depend on. You identify a user problem, break it down and build the AI system that solves it, in close partnership with the teams who will adopt it.</li>\n<li>Design context and retrieval strategies: the retrieval pipelines, conversation memory, summarisation strategies, chunking logic and RBAC that make context useful and permission-aware.</li>\n<li>Build evaluation frameworks. You build automated eval pipelines and human-in-the-loop review processes that tell the team whether its AI systems are doing what they should.</li>\n<li>Design tool integrations. Agents are only as capable as the systems and context they can reach. You design and build the tool layer: MCPs, APIs, data contracts, and the error handling that makes tool use reliable.</li>\n<li>Influence technical direction. You have opinions about how things should be built, and you back them up with evidence. You contribute to architectural decisions, push back when the team is heading in the wrong direction, and propose better approaches.</li>\n</ul>\n<p><strong>What We Are Looking For</strong></p>\n<ul>\n<li>Production AI Agent Engineering: You have shipped AI systems that serve real users at scale. You understand the engineering challenges that make agent systems different from conventional software, including context management, model selection and routing, cost engineering, tool use and agent augmentation, and evaluation.</li>\n<li>Product mindset: Your natural instinct is to identify the real user pain, understand their requirements and build pragmatic, high-impact solutions. You test, learn and iterate fast, and are comfortable executing under high ambiguity.</li>\n<li>Full-Stack Delivery: You work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end.</li>\n<li>Communication: You can explain technical concepts clearly to both engineers and business colleagues. You proactively engage the people around your work, and bring them along with you on the journey.</li>\n<li>Fluent in AI-assisted development and can mentor others to do it well.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year.</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support.</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month.</li>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year.</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/58389a21-a599-43b6-9869-9885a16e2072","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/58389a21-a599-43b6-9869-9885a16e2072","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI Agent Engineering","Full-Stack Delivery","Communication","AI-assisted development"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-09-29T14:08:51.168Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI Agent Engineering, Full-Stack Delivery, Communication, AI-assisted development"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7acfee07-a71"},"title":"People Product Lead","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>Why this role exists</strong></p>\n<p>Multiverse builds AI products for the future of work, and we want our own People team to run on the same principles we sell to customers. This role is about building an AI-native People function from the ground up, with someone who thinks in systems: workflows, guardrails, tasks and constraints, rather than one-off fixes. We care more about how you learn and build than how many years you&#39;ve clocked up. If you&#39;ve built something you can show us, whether that&#39;s a tool, a process, or a system that scaled, bring it. That&#39;s a bigger part of the interview than a standard work history.</p>\n<p><strong>What you&#39;ll actually do</strong></p>\n<p>A People Product Lead bridges People strategy with hands-on technical product management. You will build scalable foundations for internal operations such as core HR systems, automation, access, and data flows supporting ~1000 employees across the lifecycle</p>\n<ul>\n<li>Define the long-term vision, strategy, and quarterly roadmap for internal People Ops technology and platforms including success measures for the domain.</li>\n</ul>\n<ul>\n<li>Build scalable foundations across People systems that support the employee lifecycle, from core People platforms to integrations, data flows, identity and automation.</li>\n</ul>\n<ul>\n<li>Make high-quality trade-offs across build, buy and integrate decisions, balancing user experience, scalability, reliability, security and compliance.</li>\n</ul>\n<ul>\n<li>Lead through influence by aligning senior stakeholders across People, Engineering, Security, Compliance, Legal, Analytics and Operations.</li>\n</ul>\n<ul>\n<li>Improve productivity and reduce friction for Multiverse employees by simplifying processes and creating intuitive, reliable technology experiences.</li>\n</ul>\n<ul>\n<li>Drive measurable impact by defining KPIs, learning from delivery and continuously improving how the domain operates.</li>\n</ul>\n<p><strong>You will be successful if…</strong></p>\n<ul>\n<li>You have 5+ years working in HR, in technology, analytics, or operations</li>\n</ul>\n<ul>\n<li>You think in systems: workflows, guardrails, constraints, and how the parts fit together</li>\n</ul>\n<ul>\n<li>You have a strong track record of learning fast and applying it</li>\n</ul>\n<ul>\n<li>You&#39;ve built something real you can walk us through: a tool, a process, or a system you scaled</li>\n</ul>\n<p><strong>This role won’t work for you if…</strong></p>\n<ul>\n<li>You&#39;re uncomfortable working with technology and automation</li>\n</ul>\n<ul>\n<li>You prefer high-touch, service-led processes over product-led ways of working</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/99fb968a-c134-4cec-aa9f-4325f8879a0f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/99fb968a-c134-4cec-aa9f-4325f8879a0f","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["HR","technology","analytics","operations","product management"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-14T06:49:31.995Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","industry":"Technology","skills":"HR, technology, analytics, operations, product management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9e51a01b-8ee"},"title":"Regional Director, Enterprise Sales","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>A big part of achieving our £1.7Bn valuation was scaling our world-class Go-to-market team. We are just getting started, and are looking for exceptional sales individuals to help drive continued growth in the UK. For the first time, we are now hiring externally for a Regional Director position.</p>\n<p><strong>Once here you will</strong></p>\n<ul>\n<li>Learn and lead the Multiverse GTM playbook supported by an industry-renowned sales training and a true development culture</li>\n<li>Grow and manage a team of up to 7 Enterprise Account Executives</li>\n<li>Maintain a hands-on approach, regularly joining customer meetings alongside your team</li>\n<li>Run trainings, prep calls, deal reviews and QBRs</li>\n<li>Drive a culture of excellence and high performance within your team</li>\n<li>Report to an Area Vice President and run a significant book of business in our UK team</li>\n<li>Work with cross-functional teams (Customer Success, Business Value Consultants, Marketing, Product) to ensure we are providing and maintaining outstanding solutions for our clients.</li>\n</ul>\n<p><strong>What you bring</strong></p>\n<ul>\n<li>You have 3+ years of individual contributor experience in an enterprise B2B sales environment, plus 2+ years experience managing a team of high-performing reps</li>\n<li>You are data-driven and can enable and inspire your team members to manage large, complex deals proactively and effectively</li>\n<li>You have consistently demonstrated excellence in the past as a top performer and are someone who is highly achievement-orientated, both in and out of work</li>\n<li>You are motivated by professional development and want to learn from the best in the GTM business</li>\n<li>You are driven to continually raise the bar in terms of personal and team performance</li>\n<li>You are adaptable, resilient, and empathetic with how you work with others and manage your teams</li>\n<li>You have the ability to communicate and teach complex problems and processes simply and effectively</li>\n<li>You can use data to its maximum potential to identify opportunities and mitigate risks in deals in your team</li>\n<li>You care about social mobility and Multiverse’s mission</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off: 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness: Private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering: For most roles, we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme: You&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/05092cac-c950-4c74-ae40-ea36332b6511","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/05092cac-c950-4c74-ae40-ea36332b6511","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["enterprise B2B sales","team management","data analysis","complex problem-solving","communication"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2025-10-31T10:09:47.898Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"enterprise B2B sales, team management, data analysis, complex problem-solving, communication"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_fcbe0f8a-378"},"title":"Senior Engineering Manager","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>Why this role exists</strong></p>\n<p>Every foundation model lab is solving the same problem: build more capability. Almost nobody is solving the harder one , what happens when that capability meets a real organisation and real people who have to relearn how they work. That&#39;s <strong>the adoption layer</strong>, still wide open, and Multiverse sits in the unique position to solve this problem with ten years of proprietary learner and employer data driven from 1,500+ companies that no one else has.</p>\n<p>Diagnose &amp; Prescribe (<strong>D&amp;P</strong>) is the engine room of that problem. It works out what a learner or employer actually needs, then decides what they get funded for and which apprenticeship or learning path they&#39;re pointed to next. D&amp;P is how we assess a learner&#39;s or employer&#39;s skill gaps, decide what they need, and point them to the right apprenticeship or learning path , so the blast radius here is human and financial, not just a dashboard metric.</p>\n<p>The line between leading this team and building the product has already blurred, which is why this role exists as it does. We need a leader who stays close enough to the work to have credible judgment in it, and who builds a high-trust team where diverse perspectives actually make the problem-solving better.</p>\n<p>This is a broad, domain-coherent, event-driven and increasingly AI-native estate. The dominant challenge isn&#39;t deep algorithmic difficulty in any single repo , it&#39;s holding the whole D&amp;P picture, sequencing work across varied services, and keeping load-bearing decisions safe as the system evolves underneath you.</p>\n<p><strong>What you&#39;re signing up for</strong></p>\n<ul>\n<li><strong>A genuinely unsolved problem</strong> , the constraint here is people and adoption, not model capability.</li>\n</ul>\n<ul>\n<li><strong>High agency.</strong> We set outcomes, not playbooks. You and your team define how this evolves.</li>\n</ul>\n<ul>\n<li><strong>Real commercial breadth.</strong> This team sits at the intersection of Product, go-to-market, and eligibility , closer to the customer than most engineering roles.</li>\n</ul>\n<ul>\n<li><strong>Craft that&#39;s respected, not traded off.</strong> Strict typing, layered testing, ADRs, observability , and AI-native ways of working as the baseline, not an experiment.</li>\n</ul>\n<ul>\n<li><strong>A company mid-transformation, told straight.</strong> Multiverse is rebuilding itself into a product-powered, AI-native company in real time. You&#39;re not inheriting a finished system , you&#39;re one of the people defining it.</li>\n</ul>\n<p><strong>What you&#39;ll do</strong></p>\n<p>You will own delivery, technical direction, and team health in the D&amp;P service estate , the full learner and customer journey from diagnosis through prescription to onboarding and growth tracking. Concretely, that means leading the team(s) across surfaces like:</p>\n<ul>\n<li><strong>Diagnosis &amp; needs assessment</strong> , AI-heavy services (retrieval-augmented generation (RAG), LLM-scored assessment) that turn raw signal into a picture of where a learner or employer actually is.</li>\n</ul>\n<ul>\n<li><strong>Prescription &amp; eligibility</strong> , build the product which helps learners and customers understand the best learning course for their skills and career development, that leverages a customer&#39;s levy funds. Much of this is load-bearing logic with a genuine financial and regulatory blast radius.</li>\n</ul>\n<ul>\n<li><strong>Recommendation &amp; onboarding</strong> , turning a diagnosis into the right prescribed path and getting learners into it, where those decisions become visible to customers and learners.</li>\n</ul>\n<ul>\n<li><strong>The platform arc</strong> , continuing to carve D&amp;P logic out of the shared legacy monolith into dedicated services, while backing the newer AI-native product from beta toward scale.</li>\n</ul>\n<ul>\n<li><strong>Coach and build the team.</strong> Hire well, give every report a real growth plan, and move the team into a high-performing, AI-native operating rhythm , promotions and performance issues are never a surprise.</li>\n</ul>\n<ul>\n<li><strong>Stay hands-on.</strong> Whiteboard distributed designs, review and negotiate the RabbitMQ event schemas and API contracts that ripple across services, and write production code yourself when it&#39;s the fastest way to de-risk or unblock.</li>\n</ul>\n<ul>\n<li><strong>Deliver predictably.</strong> Use cycle time, change failure rate, and MTTR to balance shipping speed, debt, and change-safety on logic with genuine financial and regulatory blast radius.</li>\n</ul>\n<ul>\n<li><strong>Raise the AI-native bar.</strong> Prove better discovery-to-build-to-review loops on your own team and share what works across engineering.</li>\n</ul>\n<ul>\n<li><strong>Partner on strategy.</strong> Work directly with Product and Design , and closely with go-to-market , to turn learner and customer behaviour into technical direction on the surfaces where eligibility and recommendation decisions become visible to real customers.</li>\n</ul>\n<p><strong>What we need</strong></p>\n<ul>\n<li>Engineering management of full-stack teams shipping production software, with real technical depth to review architecture and challenge design.</li>\n</ul>\n<ul>\n<li><strong>A team you led has shipped AI features to real users and operated them</strong> , not a side experiment.</li>\n</ul>\n<ul>\n<li>Strong Python/TypeScript (if you don’t have Typescript, you will need to learn): React/Next.js (App Router, RSC, server actions), tRPC/GraphQL, Node/Express.</li>\n</ul>\n<ul>\n<li>PostgreSQL at scale via an ORM, with migration discipline on large, live schemas.</li>\n</ul>\n<ul>\n<li>Event-driven systems on a message bus (we use RabbitMQ) , versioned events, idempotency, backward-compatible migration.</li>\n</ul>\n<ul>\n<li>A high engineering maturity bar as second nature: typing, testing, feature flags, ADRs, CI/CD, observability.</li>\n</ul>\n<ul>\n<li><strong>AI-native delivery in practice</strong> , you build daily with Claude Code, Cursor, or the current best tool, and understand context management, model selection, tool design, and the token economics that separate a prototype from an affordable production system.</li>\n</ul>\n<p><strong>What sets you apart</strong></p>\n<ul>\n<li>GTM/acquisition-funnel experience , you&#39;ve owned surfaces where onboarding and eligibility meet real customers.</li>\n</ul>\n<ul>\n<li>Strangler-pattern pragmatism , legacy monolith and greenfield edge-native product, at the same time.</li>\n</ul>\n<ul>\n<li>Accessibility and UX as defaults on learner-facing surfaces, not afterthoughts.</li>\n</ul>\n<p><strong>Not for you if</strong></p>\n<p>This role won&#39;t fit if you&#39;d rather run ceremonies than stay in the system, the design, and the code yourself. It also won&#39;t fit if you see AI tooling as a productivity tweak rather than a step change in how a team works. And it needs someone who renegotiates the scope out loud when it&#39;s wrong, not someone who absorbs it and hopes it works out.</p>\n<p><strong>Stack &amp; how we lead</strong></p>\n<p>TypeScript core (React/Next.js, Node) with PostgreSQL and RabbitMQ as the event backbone, plus Python and Elixir services , from RAG pipelines to a Claude-powered edge-native product. GitHub, CircleCI, Datadog. AI-assisted development is first-class, not bolted on.</p>\n<p>You&#39;ll lead full-stack engineers (with Python/Elixir specialists), report to the Senior Director of Engineering for Diagnose &amp; Prescribe, and calibrate regularly with a peer group of EMs , you&#39;re not doing this alone. We reject micro-management: we set the objective, you and your team own the how. Kindness, candour, and curiosity over hierarchy , bad news travels as fast as good.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/764fa366-dbe2-4f04-ae55-908651d4c771","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/764fa366-dbe2-4f04-ae55-908651d4c771","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Python","TypeScript","React/Next.js","Node/Express","PostgreSQL","RabbitMQ","Event-driven systems","AI-native delivery"],"x-skills-preferred":["GTM/acquisition-funnel experience","Strangler-pattern pragmatism","Accessibility and UX"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-07-03T10:53:10.209Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, TypeScript, React/Next.js, Node/Express, PostgreSQL, RabbitMQ, Event-driven systems, AI-native delivery, GTM/acquisition-funnel experience, Strangler-pattern pragmatism, Accessibility and UX"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_890a15d6-efc"},"title":"AI - Workshop Lead","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>As an instructor, you will be responsible for the delivery of our technical content across our AI for Business Value and AI-Powered Productivity Programmes. You’ll support our apprentices in growing their understanding of how AI can solve business problems through workshops and drop in sessions. You will help apprentices develop knowledge relating to the appropriate KSBs throughout their programme.</p>\n<p>The Multiverse delivery team is a diverse mix of industry experts, educators, and academics, working together to build the future of work. You will be part of this team, reporting to a Delivery Lead who will guide your development.</p>\n<p>To ensure a strong start, you will complete a 3-week onboarding programme, covering:</p>\n<ul>\n<li>Modern teaching methodologies - for a hands-on, engaging learning experience</li>\n<li>Technical upskilling - to align with the relevant apprenticeship standard</li>\n<li>Practical coaching opportunities - a rigorous, robust feedback process to get you ready to launch your programme</li>\n</ul>\n<p>At the end of onboarding, you will be ready to support Multiverse apprentices, helping them develop technical expertise and industry-relevant skills relating to AI and Data domains and drive impact within their businesses. We believe this is an opportunity like no other!</p>\n<p><strong>Specifically, you will:</strong></p>\n<ul>\n<li>Confidently facilitate delivery sessions of our technical Learning content, ensuring the session delivers against learning objectives within the allotted time.</li>\n<li>Adhere to the Coach Quality framework to ensure a consistent level of quality for every session and a consistent experience for every apprentice.</li>\n<li>Create a vibrant, inclusive and motivating environment that drives apprentice learning, engagement and overall satisfaction.</li>\n<li>Moderate assignments in line with mark schemes to ensure quality and consistency while providing feedback and feed forward for apprentices to continually develop their technical and durable skills.</li>\n<li>Maintain an owners mentality, whether assigned a learner or in support of other coaches, being proactive in taking action, sharing feedback, or providing support to ensure the progress and success of learners.</li>\n<li>Regularly liaise with coaches to align on apprentice interventions to ensure successful completion of programme.</li>\n<li>Coordinate with cohort coaches and operations members to align on apprentice development and progress</li>\n<li>Utilise resources &amp; learning opportunities provided by Multiverse, stay up-to-date on knowledge, learning and product updates, to ensure you are equipped to support your apprentices.</li>\n<li>Build &amp; maintain credibility with your apprentices by utilising a mixture of professional experience, program/domain/industry knowledge and client context in your interactions.</li>\n<li>Create a compelling narrative about Multiverse, our mission and the pillars of our offering. Help apprentices connect to it through the duration of their apprenticeship and beyond.</li>\n</ul>\n<p><strong>About you:</strong></p>\n<ul>\n<li>You possess strong written and on-camera communication and presentation skills.</li>\n<li>You can skillfully adjust communication approaches to explain complex concepts to technical and non-technical stakeholders.</li>\n<li>You can think critically and solve problems as they arise, especially in an online classroom setting.</li>\n<li>You are committed to continuous professional development and staying current with industry trends.</li>\n<li>You have industry experience of applying AI to create ROI in a business context.</li>\n<li>You are a seasoned professional with a minimum of 2 years of relevant experience; ideally in AI, Software Development or Business Analysis roles.</li>\n<li>You are deeply interested in generative AI and regularly use tools to improve your own productivity.</li>\n<li>You excel at explaining technical concepts clearly and compellingly to diverse audiences.</li>\n<li>You have exceptional written and on-camera communication and facilitation skills, with proven ability to engage business audiences, including leaders.</li>\n<li>You are passionate about developing others&#39; skills and strongly align with Multiverse&#39;s mission to create equitable access to economic opportunity.</li>\n</ul>\n<p><strong>Desirable:</strong></p>\n<ul>\n<li>Prior experience delivering formal training or coaching, particularly on AI, data or digital transformation topics.</li>\n<li>Deep familiarity or certifications related to specific AI tools like Microsoft 365 Copilot, Gemini for Google Workspace or Microsoft Copilot Studio.</li>\n<li>Experience in curriculum development or instructional design.</li>\n<li>A postgraduate qualification (e.g., Master&#39;s degree) in a related field (AI, Data Science, CS, Digital Transformation).</li>\n<li>Experience with programming, digital transformation or creating machine learning models.</li>\n<li>You also align closely with [our values](https://www.multiverse.io/en-GB/about) and can share examples of how you have demonstrated them.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/792a7c47-0f41-4f29-97d2-6912ab6b03de","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/792a7c47-0f41-4f29-97d2-6912ab6b03de","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"contract","x-salary-range":null,"x-skills-required":["AI","communication","presentation","problem-solving","continuous learning","business analysis","software development"],"x-skills-preferred":["training delivery","AI tools","curriculum development","instructional design","postgraduate qualification","programming","digital transformation","machine learning models"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-16T06:06:49.142Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Operations","industry":"Technology","skills":"AI, communication, presentation, problem-solving, continuous learning, business analysis, software development, training delivery, AI tools, curriculum development, instructional design, postgraduate qualification, programming, digital transformation, machine learning models"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_92a08a8d-0cf"},"title":"Data Technical Trainer","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>As an instructor, you will be responsible for the delivery of our technical content and supporting our apprentices in upskilling in these technical areas through workshops and drop in sessions. You will help apprentices develop the appropriate Knowledge, Skills &amp; Behaviours throughout their programme.</p>\n<p>The Multiverse delivery team is a diverse mix of industry experts, educators, and academics, working together to build the future of work. You will be part of this team, reporting to a Delivery Lead who will guide your development.</p>\n<p>To ensure a strong start, you will complete a 3-week onboarding programme, covering:</p>\n<ul>\n<li>Modern teaching methodologies - for a hands-on, engaging learning experience</li>\n<li>Technical upskilling - to align with the relevant apprenticeship standard</li>\n<li>Practical coaching opportunities - a rigorous, robust feedback process to get you ready to launch your programme</li>\n</ul>\n<p>At the end of onboarding, you will be ready to support Multiverse apprentices, helping them develop technical expertise and industry-relevant skills relating to AI and Data domains and drive impact within their businesses. We believe this is an opportunity like no other!</p>\n<p><strong>Specifically, you will:</strong></p>\n<ul>\n<li>Confidently facilitate delivery sessions of our technical Learning content, ensuring the session delivers against learning objectives within the allotted time.</li>\n<li>Adhere to the Coach Quality framework to ensure a consistent level of quality for every session and a consistent experience for every apprentice.</li>\n<li>Create a vibrant, inclusive and motivating environment that drives apprentice learning, engagement and overall satisfaction.</li>\n<li>Moderate assignments in line with mark schemes to ensure quality and consistency while providing feedback and feed forward for apprentices to continually develop their technical and durable skills.</li>\n<li>Maintain an owners mentality, whether assigned a learner or in support of other coaches, being proactive in taking action, sharing feedback, or providing support to ensure the progress and success of learners.</li>\n<li>Regularly liaise with coaches to align on apprentice interventions to ensure successful completion of programme.</li>\n<li>Coordinate with cohort coaches and operations members to align on apprentice development and progress.</li>\n<li>Utilise resources &amp; learning opportunities provided by Multiverse, stay up-to-date on knowledge, learning and product updates, to ensure you are equipped to support your apprentices.</li>\n<li>Build &amp; maintain credibility with your apprentices by utilising a mixture of professional experience, program/domain/industry knowledge and client context in your interactions.</li>\n<li>Create a compelling narrative about Multiverse, our mission, and the pillars of our offering, and help apprentices connect to it through the duration of their apprenticeship, and beyond.</li>\n</ul>\n<p><strong>About you:</strong></p>\n<ul>\n<li>You possess strong written and on-camera communication and presentation skills.</li>\n<li>You can skillfully adjust communication approaches to explain complex concepts to technical and non-technical stakeholders.</li>\n<li>You can think critically and solve problems as they arise, especially in an online classroom setting.</li>\n<li>You are committed to continuous professional development and staying current with industry trends.</li>\n<li>Proficient in at least two of the following: Excel for BI, Tableau, Power BI</li>\n<li>Practical knowledge of predictive modelling (e.g., regression, decision trees) and time series forecasting (e.g., SARIMA).</li>\n<li>Solid understanding of statistical methods and their applications.</li>\n<li>Proven experience applying data and advanced analytics in professional settings</li>\n<li>Strong advocate for ethical and responsible data use, with hands-on experience in data governance and knowledge of data protection laws</li>\n</ul>\n<p>Added plus if: Skilled in SQL and ideally Python, demonstrated through real-world projects.</p>\n<p>This is a 16 month FTC</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/53e92ccb-dbff-4dac-9eb6-2fad81532137","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/53e92ccb-dbff-4dac-9eb6-2fad81532137","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"contract","x-salary-range":null,"x-skills-required":["Excel for BI","Tableau","Power BI","predictive modelling","time series forecasting","statistical methods","data governance","data protection laws"],"x-skills-preferred":["SQL","Python"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-16T06:09:17.831Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Operations","industry":"Technology","skills":"Excel for BI, Tableau, Power BI, predictive modelling, time series forecasting, statistical methods, data governance, data protection laws, SQL, Python"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4e047b3a-2cd"},"title":"GTM Engineer","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>What You’ll Do</strong></p>\n<ul>\n<li>Build AI workflow automation. Design, build and ship AI-powered workflows that remove manual GTM work; from lead research and CRM enrichment to call analysis, personalised outreach and lifecycle automation. Own builds end to end, from problem definition through deployment, monitoring and iteration.</li>\n<li>Bridge gaps between systems. Find creative ways to connect tools that do not natively integrate. Build the webhooks, middleware, scripts and glue that keep data flowing cleanly between Salesforce and the rest of the stack.</li>\n<li>Solve multi-departmental integration challenges. Work across the boundaries of Marketing, Sales, Customer Success, Data and Finance to turn tangled, cross-functional processes into reliable, automated systems.</li>\n<li>Prototype, test and scale. Test new ideas at small scale, measure what works, and scale the versions that deliver. Bring a bias to ship a working prototype over a perfect specification.</li>\n<li>Build with AI as the default. Use LLMs, agentic workflows, MCP builds and evals as everyday tools. Ask “how would AI do this?” before reaching for headcount or manual effort.</li>\n<li>Own reliability. Treat what you build as production systems: instrument them, monitor them, handle failure gracefully, and reduce risk across the GTM tech stack.</li>\n<li>Evaluate and recommend. Run structured pilots of new tools, assess capability, integration fit, reliability and ROI, and make clear build-versus-buy recommendations.</li>\n<li>Set the standard. Document what you build, enable GTM teams to adopt it with confidence, and mentor others in the team on building with AI and automation.</li>\n</ul>\n<p><strong>What You’ll Bring</strong></p>\n<ul>\n<li>Significant hands-on experience in RevOps, GTM Systems, or Sales Operations within enterprise technology, ideally in a structured qualification environment such as MEDDPICC. You understand the full GTM engine and you know what good looks like when real revenue depends on the systems you own.</li>\n<li>Solid data and systems fundamentals. You understand CRM data models, object relationships, data quality and reporting architecture, and you design builds that keep data clean and trustworthy at scale.</li>\n<li>A track record of building for internal GTM teams. Your strongest work is systems and workflows used every day by sales, marketing or CS teams inside a business, not only side projects, single-client builds or customer-facing pre-sales work.</li>\n<li>A builder’s mindset on top of that foundation. You have built things, not just configured them. You can point to workflows, automations, integrations or tools you shipped that moved a real metric, ideally things nobody explicitly asked you to build.</li>\n<li>You learn systems fast. You pick up unfamiliar platforms quickly and reason about how they fit together. You are comfortable reading API documentation, handling authentication, respecting rate limits, and parsing JSON when a native connector does not exist.</li>\n<li>Fluency with AI as a build material. Hands-on experience using LLMs, agentic workflows, prompt design and evals to build systems you can trust in production, not just as an end user.</li>\n<li>Comfort across low-code and code. You build with whatever fits the problem, from orchestration tools and Salesforce Flows through to scripting in Python, JavaScript, SOQL or SQL where it earns its place.</li>\n<li>Cross-functional range. You can interview a top rep to find the manual work that should not exist, translate a business problem into a technical build, and explain the result in plain language.</li>\n<li>Bias to ship, balanced with judgement. You move fast and decisively, and you build things others can maintain rather than sticky-plaster fixes.</li>\n<li>Deep CRM knowledge. Strong hands-on Salesforce experience, or deep expertise in a comparable enterprise CRM. Certifications are welcome but experience matters more.</li>\n</ul>\n<p><strong>Beneficial, But Not Required</strong></p>\n<ul>\n<li>Experience with traditional GTM third-party tooling such as Gong, LeanData, Lusha, Cognism, Clay, Floqer, Zapier, Tableau, Snowflake, Guru, or equivalents.</li>\n<li>Evidence of experimenting with AI beyond your day job, such as side projects or personal builds that show how you think.</li>\n</ul>\n<p><strong>How You’ll Work: Our Operating Principles</strong></p>\n<ul>\n<li>Solve for Customer Value. Define the customer problem and the value of solving it before you build.</li>\n<li>Drivers, Not Passengers. Take ownership and accountability, and bring others with you.</li>\n<li>Be Decisive, Even in Ambiguity. Speed is the strategy. Act with velocity over total certainty.</li>\n<li>AI to Deliver Outcomes. AI is our engine, not an add-on.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme - you’ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/9aef77c9-0b58-4947-8004-fc9ce809c70a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/9aef77c9-0b58-4947-8004-fc9ce809c70a","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI workflow automation","CRM data models","LLMs","agentic workflows","Python","JavaScript","SOQL","SQL","Salesforce"],"x-skills-preferred":["Gong","LeanData","Lusha","Cognism","Clay","Fliqer","Zapier","Tableau","Snowflake","Guru"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-21T15:16:26.388Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI workflow automation, CRM data models, LLMs, agentic workflows, Python, JavaScript, SOQL, SQL, Salesforce, Gong, LeanData, Lusha, Cognism, Clay, Fliqer, Zapier, Tableau, Snowflake, Guru"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8e56b5f9-ebb"},"title":"Customer Value Partner, Mid-Market","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>At Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap. The Customer Value Partner (CVP) is the primary architect of this transformation. In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch.</p>\n<p><strong>Specifically, you will...</strong></p>\n<ul>\n<li>Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, from initial sales handover through to long-term value realization and renewal.</li>\n</ul>\n<ul>\n<li>Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy.</li>\n</ul>\n<ul>\n<li>Establish 12-month Mutual Action Plans and oversee launch excellence through the critical &quot;First 90 Days,&quot; collaborating with the central Fulfilment team on technical readiness and cohort setup.</li>\n</ul>\n<ul>\n<li>Lead structured Executive Business Reviews (EBRs), synthesizing delivery outcomes and learner data into a compelling ROI story for senior stakeholders.</li>\n</ul>\n<ul>\n<li>Proactively identify expansion and upsell triggers, building &quot;ready-to-close&quot; commercial cases backed by value proof and mutual action plans.</li>\n</ul>\n<ul>\n<li>Align Delivery, Product, and Support teams to remove barriers and improve the overall Enterprise customer experience, acting as a source of wisdom for the wider team.</li>\n</ul>\n<p><strong>About You</strong></p>\n<ul>\n<li>You bring 2+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.</li>\n</ul>\n<ul>\n<li>You are a natural project leader who can leverage internal teams (such as Fulfilment and Admissions) to deliver a seamless customer experience during high-stakes implementation phases.</li>\n</ul>\n<ul>\n<li>You are data-fluent. You don&#39;t just report on metrics; you interpret complex datasets and correlate Multiverse delivery data with a client&#39;s internal KPIs to build a technical ROI case.</li>\n</ul>\n<ul>\n<li>You understand the mechanics of Net Revenue Retention (NRR) and have a strong instinct for identifying growth opportunities, building &quot;ready-to-close&quot; expansion cases backed by value proof and mutual action plans.</li>\n</ul>\n<ul>\n<li>You are comfortable operating at senior stakeholder level, able to hold the room during an EBR and navigate difficult conversations with a balance of empathy and data-backed logic.</li>\n</ul>\n<ul>\n<li>You thrive in an environment where the CRM (Salesforce) is the source of truth, maintaining high standards of data hygiene to ensure account health is always visible.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/ef8b1cbf-8d6a-4305-9098-872de60f6a31","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/ef8b1cbf-8d6a-4305-9098-872de60f6a31","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","Account Management","Consulting","Project Leadership","Data Fluency","Net Revenue Retention (NRR)","CRM (Salesforce)"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-07-07T14:42:20.926Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"Customer Success, Account Management, Consulting, Project Leadership, Data Fluency, Net Revenue Retention (NRR), CRM (Salesforce)"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_eef73ce9-fd4"},"title":"Strategy Associate","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The opportunity</strong></p>\n<p>This is an exceptional opportunity for a standout candidate to join the CEO Office of one of the fastest-growing, most successful startups in the UK. We are a small team with an outsized remit: defining and driving the company strategy, diversifying our revenue through international expansion and taking bets on new routes to market. You will support the Chief of Staff and Deputy Chief of Staff across all of these workstreams. You will also project manage critical cross-functional work, giving you exposure to every part of the business and a hands-on role in our continued transformation as we scale at pace.</p>\n<p>This is a chance to be at the forefront of workforce transformation, working inside a company that sits at the centre of how organisations adapt to AI. The analysis you produce will be used to shape the future strategy of the business, and you will work closely with the CEO and the leadership team from day one. It is an unusually fast way to learn what it takes to run and scale a business, and a strong launchpad into corporate development, international growth or an operational role.</p>\n<p><strong>What you will do</strong></p>\n<p><strong>Corporate development: International expansion and strategic bets</strong></p>\n<ul>\n<li>Assess markets we might enter: sizing, competitor and regulatory landscape, entry model options, recommendations</li>\n</ul>\n<ul>\n<li>Assess companies we might invest in, partner with or acquire: meet with them, undertake desk research, build the commercial case, evaluate fit and risks</li>\n</ul>\n<ul>\n<li>Coordinate and input to deal execution, including due diligence work streams across finance, legal, product and operations</li>\n</ul>\n<ul>\n<li>Support post-acquisition integration, tracking milestones and keeping the work moving across teams</li>\n</ul>\n<ul>\n<li>Help define the new strategic bets we take, from new routes to market to the rollout of our new platform</li>\n</ul>\n<ul>\n<li>Build business cases and track progress against OKRs</li>\n</ul>\n<p><strong>Cross-functional project management</strong></p>\n<ul>\n<li>Project manage critical strategic work streams across the business, working with leaders in product, GTM, delivery, finance and beyond</li>\n</ul>\n<ul>\n<li>Set clear owners, milestones and timelines, and keep work moving without waiting to be chased</li>\n</ul>\n<ul>\n<li>Surface blockers early and bring the CEO Office in only where it adds value</li>\n</ul>\n<ul>\n<li>Support the changes needed as we scale, from new ways of working to the launch of new products and markets</li>\n</ul>\n<p><strong>About you</strong></p>\n<ul>\n<li>3 to 5 years at a leading strategy consultancy, ideally with exposure to growth, market entry or corporate development. Backgrounds in venture capital, private equity, investment banking or high-growth operating roles will also be considered</li>\n</ul>\n<ul>\n<li>Very AI literate. You use AI tools across all of your work, not just a chatbot.</li>\n</ul>\n<ul>\n<li>A scrappy, entrepreneurial approach – you’re comfortable wearing multiple hats and solving problems creatively. You are not a consultant in a startup, you get things done</li>\n</ul>\n<ul>\n<li>Highly commercial, strategic and a rigorous analyst. Your work informs decisions that shape the future strategy of the business, so it needs to be accurate, clear, and able to stand up to challenge from the CEO, board and investors</li>\n</ul>\n<ul>\n<li>Exceptionally organised. You never drop a ball, and people trust you to track everything</li>\n</ul>\n<ul>\n<li>Genuine interest in our space. You are drawn to workforce transformation, startups, and being at the forefront of organisational change</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/1249b265-70af-421b-b9da-dc768dc30a00","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/1249b265-70af-421b-b9da-dc768dc30a00","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI literacy","strategic analysis","commercial acumen","organisational skills","project management"],"x-skills-preferred":["growth strategy","market entry","corporate development","venture capital","private equity","investment banking"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-09T12:13:12.511Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Consulting","industry":"Technology","skills":"AI literacy, strategic analysis, commercial acumen, organisational skills, project management, growth strategy, market entry, corporate development, venture capital, private equity, investment banking"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e8742dab-d5d"},"title":"Internal Communications Manager","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>Internal communications at Multiverse isn&#39;t a downstream function. It&#39;s a strategic one.</p>\n<p>You&#39;ll own the story Multiverse tells itself , making sure every colleague understands who we are, why it matters, and where we&#39;re going. That means shaping All Hands, advising the exec team, translating data into narratives people can actually repeat, and building the rhythms that keep colleagues informed week to week , not just when something big happens.</p>\n<p>We operate in a fast-moving space with real external scrutiny. You&#39;ll need to be a strong instinctive writer, calm under pressure, and confident enough to tell leadership what needs to be said and when. If you want to own the internal narrative of one of the most ambitious companies in the UK skills and AI space , this is the role.</p>\n<p><strong>Specifically, you will</strong></p>\n<ul>\n<li>Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves</li>\n</ul>\n<ul>\n<li>Produce internal briefing materials ahead of major external moments like regulatory decisions, product launches, policy developments, so leadership is never scrambling and every Multiverser finds out what they need to know, first.</li>\n</ul>\n<ul>\n<li>Own the internal FAQ and &quot;what to say if asked&quot; resources that equip every colleague to be an informed and confident ambassador for the business</li>\n</ul>\n<ul>\n<li>Take editorial ownership of All Hands: theme, narrative arc, content commissioning, and speaker preparation, ensuring it consistently moves the needle on alignment and energy</li>\n</ul>\n<ul>\n<li>Support our Exec team with internal-facing communications - town halls, written updates, video messages - ensuring tone and content are consistent with our external narrative</li>\n</ul>\n<ul>\n<li>Build a rhythm of regular leadership communication that doesn&#39;t only happen at All Hands, so colleagues feel informed week-to-week, not just quarter-to-quarter</li>\n</ul>\n<ul>\n<li>Own the content programme that tells the employee story: learner outcomes, team culture, career progression, mission moments, taking guidance and inspiration from the EVP and aligning with priority recruitment marketing campaigns where required</li>\n</ul>\n<ul>\n<li>Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand</li>\n</ul>\n<ul>\n<li>Own and optimise our internal channels (Slack, intranet, email newsletters), deciding what goes where, at what frequency, and in what format, and build measurement into the channel strategy through open rates, engagement, and feedback loops</li>\n</ul>\n<ul>\n<li>Work hand-in-hand with Data &amp; Insights and the wider Comms team to translate internal performance data into narratives that colleagues can understand, use, and repeat</li>\n</ul>\n<ul>\n<li>Build a simple framework for measuring whether internal comms is working , do people feel informed, do they understand the strategy, can they articulate the narrative , and report quarterly to the Director of Communications on channel health and narrative consistency</li>\n</ul>\n<p><strong>About you</strong></p>\n<ul>\n<li>You embody the mission. You believe in equipping workers to win in the AI era, and you want every colleague to feel that purpose in how they show up at work</li>\n</ul>\n<ul>\n<li>You have hands-on experience leading internal communications in a fast-moving, complex organisation, and you&#39;ve owned narrative, channels, and leadership comms</li>\n</ul>\n<ul>\n<li>You understand that internal comms is not a downstream function. You sit at the intersection of Data &amp; Insights, Product, and external Comms</li>\n</ul>\n<ul>\n<li>You&#39;re a strong, instinctive writer and editor, able to sharpen a leadership message, a town hall script, or a sensitive change announcement with equal confidence</li>\n</ul>\n<ul>\n<li>You know how to translate data into story: you can take customer ROI evidence, learner outcomes, or operational performance figures and turn them into something every Multiverser can articulate and believe in</li>\n</ul>\n<ul>\n<li>You&#39;re fluent in AI tools and use them to move faster and think bigger, but you apply rigorous human judgement to everything that goes out under Multiverse&#39;s name</li>\n</ul>\n<ul>\n<li>You&#39;re calm and clear-headed under pressure: comfortable drafting sensitive internal communications in real time when external scrutiny spikes, and confident telling leadership what needs to be said and when</li>\n</ul>\n<ul>\n<li>You&#39;re operationally strong on channels - Slack, intranet, email</li>\n</ul>\n<ul>\n<li>You partner well with senior leaders: you can hold your own in a room with the exec team, give honest counsel on tone and timing, and earn trust quickly</li>\n</ul>\n<ul>\n<li>You thrive in networked organisations, collaborating fluidly with People, Product, Tech, Data &amp; Insights, and the wider Comms team</li>\n</ul>\n<ul>\n<li>You see All Hands and leadership comms as strategic levers, not logistical exercises, and you have a track record of using them to drive genuine alignment</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/46e691c0-3042-4118-8d2e-9a80f615f802","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/46e691c0-3042-4118-8d2e-9a80f615f802","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["internal communications","writing","editing","data analysis","project management"],"x-skills-preferred":["AI tools","Slack","intranet","email newsletters"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-22T16:09:03.314Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Communications","industry":"Technology","skills":"internal communications, writing, editing, data analysis, project management, AI tools, Slack, intranet, email newsletters"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7c2b85f6-50c"},"title":"Talent Partner","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The role:</strong></p>\n<p>Multiverse’s mission is to equip the workforce to win in the AI era. Joining us means being part of a talented team, tackling the challenges of being in a scaling organisation solving complex problems, whilst contributing to our company and product growth. As a team, we always prioritise quality - you’ll hold the hiring bar whilst keeping pipeline moving when there’s commercial pressure to move fast.</p>\n<p>As a Talent Partner, you’ll be growing your experience as a trusted advisor to hiring managers, and own end-to-end recruitment for the roles you’re responsible for. You’ll show up prepared with market knowledge, using it to set realistic expectations on timelines, candidate availability and what the market will and won’t accept, and adjusting your approach when conditions change. You’ll use pipeline data to spot where a process is breaking down and fix it. You use AI to power your productivity, and focus your time on what AI can’t do: building strong stakeholder relationships, giving candidates an exceptional experience and building connections.</p>\n<p><strong>Teams you’ll support:</strong> Operations - this is our learner-facing org who work day-in-day-out to give our apprentices a great learning experience and provide measurable impact to our customers; and G&amp;A - our core business partnering teams across People and Talent, Finance, Legal, CEO Office and Comms.</p>\n<p>If you have experience as a recruiter or Talent Partner, ideally somewhere with a high talent bar, and are genuinely excited about being at the forefront of a fast-evolving recruiting role, we’d love for you to apply.</p>\n<p><strong>What you’ll do:</strong></p>\n<ul>\n<li>Run recruiting for your roles end-to-end: attraction and sourcing, qualifying and hiring top talent for Multiverse. We have a high hiring bar, and you’ll partner closely with managers to assess the market, calibrate regularly, build rigour into our assessment and make pivots based on data.</li>\n</ul>\n<ul>\n<li>Partner with hiring managers to expertly qualify requirements, challenge assumptions using market data and past hiring experience, and build a shared understanding of what good looks like.</li>\n</ul>\n<ul>\n<li>Design structured interview and assessment processes for the roles you own.</li>\n</ul>\n<ul>\n<li>Be an exceptional operator, running processes that focus on the very highest quality of hire as we scale, and make the most of your tech stack to do so. We invest in great tools (Ashby, Claude, Gemini, Juicebox, Brighthire, LinkedIn) to support you. You’ll source through these platforms and build your own network and referrals.</li>\n</ul>\n<ul>\n<li>Manage candidate relationships end-to-end: anticipating candidates’ needs and questions, tailoring your communication to their profile and stage in the pipeline, building buy-in and providing high quality, timely feedback. You’ll own candidate experience and maintain strong NPS, and build talent pools from silver medallists.</li>\n</ul>\n<ul>\n<li>Analyse pipeline data to identify where a hiring process is breaking down, and use those insights to adjust your sourcing or process.</li>\n</ul>\n<ul>\n<li>Partner with your colleagues across the People and Talent team to ensure we’re collectively driving the right talent outcomes for Multiverse.</li>\n</ul>\n<p><strong>What you’ll bring:</strong></p>\n<ul>\n<li>You embody our Operating Principles in how you work.</li>\n</ul>\n<ul>\n<li>Proven experience in a recruiting or Talent Partner role, supporting multiple hiring managers, ideally in a scaling, highly agile business environment.</li>\n</ul>\n<ul>\n<li>You can credibly partner with managers, and are confident using market knowledge to advise constructively.</li>\n</ul>\n<ul>\n<li>You can evaluate candidates effectively, and stay regularly calibrated with your hiring team. You can point to where you’ve designed or improved structured assessment and coached managers.</li>\n</ul>\n<ul>\n<li>You build strong candidate relationships, understanding skills, motivations and decision criteria, and handle feedback conversations well.</li>\n</ul>\n<ul>\n<li>You’re comfortable with data, and use it alongside qualitative feedback to spot problems and change course.</li>\n</ul>\n<ul>\n<li>You are highly motivated and autonomous, but curious to learn and ask questions where you don’t know.</li>\n</ul>\n<ul>\n<li>You are building AI into your everyday workflows, and are rigorous in your approach to data hygiene to ensure good tools are built on even better data, and verify the outputs.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/8cd956c0-1cce-474f-87ef-570964a1e682","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/8cd956c0-1cce-474f-87ef-570964a1e682","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["recruitment","talent partner","hiring management","market knowledge","pipeline data analysis","AI"],"x-skills-preferred":["Ashby","Claude","Gemini","Juicebox","Brighthire","LinkedIn"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-20T10:28:33.817Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","industry":"Technology","skills":"recruitment, talent partner, hiring management, market knowledge, pipeline data analysis, AI, Ashby, Claude, Gemini, Juicebox, Brighthire, LinkedIn"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4382c9a1-58d"},"title":"Lead Product Manager","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>We are at an inflection point in our journey. Our platform now serves tens of thousands of learners, demand for AI skills is accelerating, and we are investing seriously in the product and technology that will take us to the next stage of scale. This is a role for someone who wants to build the product that gets more people into transformative learning, and upskill people with critical data and AI skills faster.</p>\n<p><strong>The Role</strong></p>\n<p>We are looking for a <strong>Lead Product Manager</strong> to own Prescribe: the product that helps a prospective learner find the right programme for their skills and their employer&#39;s goals, then takes them to a confident commitment and a successful start. You will be the strategic counterpart to a Senior Engineering Manager, working alongside design and data, and closely with our go-to-market and fulfilment teams.</p>\n<p>Growth at Multiverse means getting more people from first interest to a confident start, and it is a product problem, not a marketing problem. You will own the conversion metrics, set the strategy, run the experiments, and drive the outcomes. AI will drive much of the improvement, and you will decide where it helps.</p>\n<p>As a Lead, you will work regularly with the most senior leaders across the company. You will report to the Single Threaded Leader for Diagnose &amp; Prescribe and will not manage other product managers. The role is based in London, hybrid, three days a week in the office.</p>\n<p><strong>What You&#39;ll Own</strong></p>\n<p><strong>AI-native product experiences</strong></p>\n<ul>\n<li>Shape new conversational, AI-first experiences that help learners and customers understand the best programme for their skills and career development.</li>\n<li>Decide where AI genuinely improves a match and where it only adds noise, and build the evaluation and guardrails that keep it trustworthy in front of real users.</li>\n<li>Turn learner and customer behaviour into product direction.</li>\n</ul>\n<p><strong>Prescription and eligibility</strong></p>\n<ul>\n<li>Own the logic that connects a learner&#39;s skills to a programme and to a customer&#39;s levy funding, where mistakes carry a real financial and regulatory cost.</li>\n<li>Work with Legal, Compliance and Fulfilment to make eligibility and compliance rules configurable and explainable, so business owners can change them without a rebuild.</li>\n<li>Make every recommendation something a learner and a customer can understand and challenge.</li>\n</ul>\n<p><strong>Recommendation, commitment and finalisation</strong></p>\n<ul>\n<li>Own the journey from recommendation to a learner committing and starting.</li>\n<li>Identify high-leverage drop-off points and own the experimentation roadmap.</li>\n<li>Design product interventions that adapt to learner needs and behaviour and shorten the time to a confident start.</li>\n<li>Collaborate with GTM, Operations and Data teams to improve attribution and the quality of what enters the funnel.</li>\n</ul>\n<p><strong>Metrics and experimentation</strong></p>\n<ul>\n<li>Own conversion from prospect to committed learner, with retention and programme fit as the guardrails.</li>\n<li>Champion a culture of hypothesis-led, structured experimentation.</li>\n</ul>\n<p><strong>Cross-functional Leadership</strong></p>\n<ul>\n<li>Co-own the strategy and roadmap with your Senior Engineering Manager, with disagreement surfaced early and alignment as your shared deliverable.</li>\n<li>Involve GTM, Fulfilment and Support before changes ship. They run what we build, so know their biggest pain points.</li>\n<li>Author the narratives the group needs, from the press release and FAQ (PRFAQ) for your area to the sales-facing briefing for a launch.</li>\n<li>Represent Prescribe in roadmap conversations with senior leadership.</li>\n</ul>\n<p><strong>What We&#39;re Looking For</strong></p>\n<p>The best candidates will have owned a growth-critical product before, ideally in a <strong>B2B</strong> or ideally a <strong>B2B2C context</strong>. You should have hands-on experience shipping AI-powered features and the ability to navigate complexity without losing sight of the learner.</p>\n<p><strong>Must-have experience:</strong></p>\n<ul>\n<li>Substantial experience as a PM with a track record of improving measurable growth metrics (acquisition, activation, retention, automation).</li>\n<li>Confidence with data: pulling analysis, running cohort studies, and building dashboards.</li>\n<li>Experience designing and running rigorous A/B and multivariate experiments.</li>\n<li>Strong instincts for user experience and a focus on sustainable long-term strategies.</li>\n<li>Ability to build alignment across cross-functional teams without formal authority, including with commercial, GTM and operations counterparts.</li>\n<li>Hands-on experience building products using AI/LLMs to generate or personalise content.</li>\n<li>AI Builder mindset with experience of using AI as your engine to drive repeatable and automated systems, processes and artefacts that create step changes in performance and efficiencies.</li>\n</ul>\n<p><strong>Strong signals we look for:</strong></p>\n<ul>\n<li>Familiarity with product-led growth (PLG) in a B2B context.</li>\n<li>Experience designing personalisation systems, including data models and trigger logic.</li>\n<li>Previous work in a company that has scaled from hundreds to thousands of users.</li>\n<li>A point of view on where AI genuinely improves outcomes versus creating noise.</li>\n<li>A bonus if you&#39;ve done this in a regulated environment, such as funding, eligibility or compliance-heavy products. Knowledge of UK apprenticeships and the levy is an additional plus.</li>\n</ul>\n<p><strong>How you work:</strong></p>\n<ul>\n<li><strong>Solve for Customer Value:</strong> You&#39;re direct about data, even when it challenges existing priorities.</li>\n<li><strong>Drivers, Not Passengers:</strong> You think in systems, take completion seriously, and raise bad news as quickly as good.</li>\n<li><strong>Be Decisive, Even in Ambiguity:</strong> You&#39;re comfortable with ambiguity and define structure in new spaces.</li>\n<li><strong>AI to Deliver Outcomes:</strong> You have a bias for action (ship, measure, iterate) and ask &quot;how would AI help do this?&quot; before scoping the work.</li>\n</ul>\n<p><strong>Not for you if:</strong></p>\n<p>This role won&#39;t fit if you&#39;d rather write specs than stay close to the data, the design, and the customer. It also won&#39;t fit if you see AI as a productivity tweak rather than a step change in how a product team works. And it needs someone who renegotiates scope out loud when it&#39;s wrong, not someone who absorbs it and hopes it works out.</p>\n<p><strong>What We Offer</strong></p>\n<ul>\n<li>The opportunity to work on a product that genuinely changes economic trajectories.</li>\n<li>A team that takes craft seriously and holds a high bar.</li>\n<li>Direct access to senior leadership and meaningful influence over product direction.</li>\n<li>A place in a company rebuilding itself as product-powered and AI-native, where you help define the result rather than inherit it.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/2ef9e1f0-0070-4e92-803a-235be41ac635","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://multiverse.com","logo":"https://logos.yubhub.co/multiverse.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/2ef9e1f0-0070-4e92-803a-235be41ac635","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["product management","AI-powered features","data analysis","experimentation","cross-functional leadership"],"x-skills-preferred":["product-led growth","personalisation systems","regulated environments","UK apprenticeships"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-01T05:40:12.608Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Product Management","industry":"Technology","skills":"product management, AI-powered features, data analysis, experimentation, cross-functional leadership, product-led growth, personalisation systems, regulated environments, UK apprenticeships"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5cb541d4-d0e"},"title":"Senior Manager, Learner & Client Support","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today’s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.</p>\n<p>But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>Multiverse is building the AI-first workforce transformation platform that connects learning to career outcomes at scale. As we scale toward $1bn+ in bookings, we are investing in support as a strategic function: a new operating model, modern infrastructure, and a function that actively strengthens learner retention and customer trust.</p>\n<p>This is a rare clean-sheet opportunity. In your first six months, you will design the support operating model from first principles and build the platform that runs it. Beyond that, you own the strategy, the operating model, and the long-term performance of support for a genuinely multi-sided audience: learners, the coaches who guide them, and the employers who fund them.</p>\n<p>This is a build role, not a queue-management role. A Support Manager runs the day-to-day team and SLA delivery and reports to you. You set the direction, design the system, and hold the function to a standard the business can trust.</p>\n<p><strong>What You Will Own</strong></p>\n<p><strong>The Build (First 6 Months)</strong></p>\n<ul>\n<li>Own the support infrastructure programme end to end: assess the current setup, design the target state, coordinate the build, manage cutover, and stabilise. A defined programme with clear milestone gates and acceptance criteria.</li>\n</ul>\n<ul>\n<li>Design the support experience from first principles for each requester type (learner, coach, employer, internal Multiverse seller): what happens at every touchpoint from first contact to resolution, including communication, escalation, waiting states, and AI-to-human handoffs. The journey design drives system configuration, not the other way around.</li>\n</ul>\n<ul>\n<li>Translate that design into Intercom configuration: taxonomy, workflow architecture, SLA definitions, routing, snooze protocols, ticket transparency, and native reporting. Every system decision traces back to a journey decision.</li>\n</ul>\n<ul>\n<li>Act as single-threaded owner of the programme. You PM Intercom Professional Services and develop the internal technical specialist who will own the configuration long term.</li>\n</ul>\n<p><strong>Support Strategy &amp; Operating Model (Ongoing)</strong></p>\n<ul>\n<li>Own the operating model and its evolution as volume patterns shift, new products launch, and AI capability expands. Set the roadmap two quarters ahead and hold delivery to the current one.</li>\n</ul>\n<ul>\n<li>Design the metric framework across leading, process, and output layers, with first contact resolution and re-contact rate as honest measures of quality rather than activity.</li>\n</ul>\n<ul>\n<li>Build and present the business case for support investment as revenue protection</li>\n</ul>\n<p><strong>AI Resolution &amp; Knowledge</strong></p>\n<ul>\n<li>Define the AI resolution roadmap: which journeys move to AI, in what order, at what quality threshold, with humans kept in the loop on policy-sensitive cases (safeguarding, funding eligibility, qualification decisions).</li>\n</ul>\n<ul>\n<li>Set the knowledge system and standards that power both agents and AI, and coach the Knowledge Manager who owns it day to day. A strong knowledge foundation is what makes scaled AI resolution possible.</li>\n</ul>\n<p><strong>Cross-Functional Partnership &amp; Insight</strong></p>\n<ul>\n<li>Own the cross-system escalation model so escalations to partner teams keep context and visibility end to end.</li>\n</ul>\n<ul>\n<li>Turn support into an organisational signal: surface recurring issues early, quantify their cost, and partner cross-functionally to drive root-cause fixes through a standing forum.</li>\n</ul>\n<p><strong>Team &amp; Coordination</strong></p>\n<ul>\n<li>Lead a small team. The Support Manager runs day-to-day delivery, QA, and the agent team and reports to you. You coach the Knowledge Manager and develop the internal technical specialist toward independent ownership of the platform.</li>\n</ul>\n<ul>\n<li>Set standards and operate above the day-to-day so you can focus on strategy and forward planning, and coordinate Intercom Professional Services throughout the build.</li>\n</ul>\n<p><strong>About You</strong></p>\n<p><strong>You have done this before</strong></p>\n<ul>\n<li>7-10+ years in support operations, service design, or CX operations, including at least one build or redesign of a support function from operating model through system implementation. You have the playbook: set the baseline, design the target, sequence the build, enable the team, stabilise.</li>\n</ul>\n<ul>\n<li>Strong, hands-on Intercom fluency. Intercom is the system you will run, so you need to know it well enough to direct Professional Services, QA a build, and recognise when a configuration is wrong. Equivalent enterprise support platform depth considered.</li>\n</ul>\n<ul>\n<li>Track record in a B2B2C, regulated, or otherwise multi-stakeholder environment where support quality is tied to compliance, funding, or retention.</li>\n</ul>\n<p><strong>You think in systems, not tickets</strong></p>\n<ul>\n<li>You design operating models, not just workflows. You start from what the user should experience, work backwards to the process, then configure the system.</li>\n</ul>\n<ul>\n<li>You understand the compounding relationship between knowledge quality, AI resolution, and human effectiveness, and why the knowledge foundation has to come first.</li>\n</ul>\n<ul>\n<li>You build metric frameworks an exec team can trust. You know why containment metrics flatter and why re-contact rates do not.</li>\n</ul>\n<p><strong>You lead through influence</strong></p>\n<ul>\n<li>Internal stakeholder management is a core strength. The build and the function&#39;s ongoing performance depend on partnering across Product, Engineering, Learning, and Customer Success, and on building the accountability that makes cross-functional fixes actually happen. You manage up and across as naturally as you manage down.</li>\n</ul>\n<ul>\n<li>You design for a genuine B2B2C landscape. Learners, coaches, and employers each need different things from support, with different urgency and stakes, and you build a model that serves each well without collapsing them into one queue.</li>\n</ul>\n<ul>\n<li>You are direct and evidence-led, comfortable pushing back on senior stakeholders when the data says otherwise, and you hold the line against the cost-first, deflect-at-all-costs trap that has burned other AI-first support orgs.</li>\n</ul>\n<ul>\n<li>You operate with urgency, hit deadlines by making scope calls early, and can work alongside a busy operational team without adding to their load.</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Structured knowledge management practice (you will set the system and coach the owner, not run it yourself).</li>\n</ul>\n<ul>\n<li>Education, workforce development, or apprenticeship provision (Ofsted, Skills England, ESFA funding rules).</li>\n</ul>\n<ul>\n<li>Familiarity with Linear, Guru, and Slack in a cross-system support stack.</li>\n</ul>\n<ul>\n<li>Experience making the case for support as revenue protection.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li><strong>Time off</strong> - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n</ul>\n<ul>\n<li><strong>Health &amp; Wellness</strong>- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n</ul>\n<ul>\n<li><strong>Hybrid work offering</strong> - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n</ul>\n<ul>\n<li><strong>Work-from-anywhere scheme</strong>- you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n</ul>\n<ul>\n<li><strong>Space to connect:</strong> Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/3a0384e2-c47e-4674-aca1-6957a477b168","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io/","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/3a0384e2-c47e-4674-aca1-6957a477b168","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Intercom","support operations","service design","CX operations"],"x-skills-preferred":["Structured knowledge management","Linear","Guru","Slack"],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-07-02T14:20:37.479Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Intercom, support operations, service design, CX operations, Structured knowledge management, Linear, Guru, Slack"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_20855b55-224"},"title":"Enterprise Account Executive, UK","description":"<p>Multiverse is the upskilling platform for AI and Tech adoption.</p>\n<p>We have partnered with 1,500+ companies to deliver a new kind of learning that&#39;s transforming today&#39;s workforce.</p>\n<p>Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they&#39;ve learned to improve productivity and measurable performance.</p>\n<p>In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe&#39;s first EdTech double unicorn.</p>\n<p>But we aren&#39;t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We&#39;re building a world where tech skills unlock people&#39;s potential and output.</p>\n<p>Join Multiverse and power our mission to equip the workforce to win in the AI era.</p>\n<p><strong>The Opportunity</strong></p>\n<p>In 2021, we set out to become a mission-driven unicorn and in June 2022 we broke the EdTech funding record by announcing our $220m Series D raise, valuing Multiverse at $1.7bn.</p>\n<p>We are just getting started, and we&#39;re looking for exceptional sales individuals to help drive continued growth with enterprise clients in the UK.</p>\n<p><strong>Once here, you will:</strong></p>\n<ul>\n<li>Learn the world-class Multiverse GTM playbook supported by industry-leading sales training and a true development culture</li>\n<li>Master MEDDIC to drive and grow your opportunities</li>\n<li>Drive new business opportunities across our most strategic accounts, connecting with C-level to C-2 business leaders</li>\n<li>Understand the challenges your prospective customers face related to digital transformation and capacity, capability and diversity, and learn to position the Multiverse solution appropriately</li>\n<li>Work with our Business Value Consultant team to build and deliver ROI assessments within your accounts to prove the value of the Multiverse solution and close strategic deals</li>\n<li>Consistently build champions to land new logos as well as to expand within your existing customers and create strategic accounts. Keep your accounts to build your own strategic book.</li>\n</ul>\n<p><strong>What you bring:</strong></p>\n<ul>\n<li>You have 3+ years of closing experience in an enterprise B2B sales environment</li>\n<li>You have a proven track record in creating and driving new business and are always looking for ways to grow business with your clients through strategic approaches as well as hustle!</li>\n<li>You can build and deliver a thorough end-to-end sales process</li>\n<li>You have demonstrated excellence in the past as a top performer in your previous roles, and are someone who is highly achievement orientated!</li>\n<li>You are high energy and driven to continually raise the bar in terms of performance and expectations</li>\n<li>You are passionate about social mobility and doing social good</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year</li>\n<li>Health &amp; Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership &amp; wellness resources through Wellhub and access to Spill - all in one mental health support</li>\n<li>Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month</li>\n<li>Work-from-anywhere scheme - you&#39;ll have the opportunity to work from anywhere, up to 10 days per year</li>\n<li>Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that&#39;s always stocked!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.ashbyhq.com/multiverse/4a48ae46-fb64-4ebf-878c-66c4db54ab26","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Multiverse","sameAs":"https://www.multiverse.io","logo":"https://logos.yubhub.co/multiverse.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/multiverse/4a48ae46-fb64-4ebf-878c-66c4db54ab26","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["MEDDIC","B2B sales","strategic account management","ROI assessments","sales training"],"x-skills-preferred":[],"x-benefits":["health_insurance","paid_leave"],"x-licences":["DBS check"],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2023-10-02T10:20:16.160Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"MEDDIC, B2B sales, strategic account management, ROI assessments, sales training"}]}