Key responsibilities include owning a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact; leading 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business; guiding founders and operators through Mercury banking, IO, and core financial workflows in a way that is practical, clear, and confidence-building; making real-time prioritization decisions across customers with different needs, timelines, and levels of complexity; monitoring usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns; distilling what you see into clear, actionable insights for Product, Sales, and downstream teams; and ensuring thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success.

To succeed in this role, you should have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing complex, high-value accounts. You should be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes. You should bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest. You should be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends. You should work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise. You should take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook. You should thrive in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly. And you should care deeply about delivering high-quality, consistent customer experiences at scale.

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Your responsibilities will include:

• Underwriting loan applications independently: analyzing quantitative and qualitative data across eCommerce, SaaS, and SMB borrowers.
• Owning the customer-facing deal motion: leading diligence calls with prospective borrowers, co-piloting active negotiations with AEs, providing real-time eligibility and structuring guidance, and supporting the sales team on complex or competitive applications from first touch through close.
• Monitoring portfolio health: supporting ongoing covenant monitoring, delinquency tracking, and portfolio review processes.
• Contributing to credit standards: supporting drafting and refinement of underwriting guidelines, risk rating frameworks, and policy documentation.
• Working cross-functionally: partnering with Sales, Product, Engineering, and Data Science to improve the underwriting process, customer experience, and credit infrastructure.

We are looking for a candidate with 5+ years of credit or underwriting experience in Fintech, SMB, or commercial lending, with meaningful customer-facing experience. You should have strong credit fundamentals, direct deal experience, and a builder mindset. Cross-functional fluency and exposure to regulated lending or institutional credit frameworks are a plus.

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As part of this role, you will:

• Lead a team of 6+ exceptional software engineers, growing the team through performance management, mentorship, and hiring.
• Contribute to a team culture that aligns to Mercury's values.
• Help define technical architecture for ingesting financial data from hundreds of sources and streaming them to Mercury's accounting service.
• Work closely with designers, product leaders, and other cross-functional stakeholders to shape product strategy and execute on the Accounting team roadmap.
• Collaborate with other engineering teams on overlapping work, optimizing for product cohesion and simplicity over strict division of responsibility.

The ideal candidate for the role:

• Has 3+ years of engineering management leading full-stack product engineering teams, especially teams that have leveraged AI to build software.
• Has made architectural decisions in the past and measured the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.
• Has a strong sense of technical and product ownership and actively seeks responsibility – our engineers often act as product owners on small/medium projects, and we want someone who’s excited to help shape the future of our accounting products; previous experience in fintech/accounting or building consumer-facing AI products is a nice-to-have.
• Is comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and prioritizes reaching outcomes.

Our work overlaps with many other teams – you’ll have a lot of autonomy in this role and are expected to use it to seek out ways to have an impact.

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As Mercury's first Community Reinvestment Act (CRA) Officer, you will build and lead a scalable, regulator-ready CRA program in preparation for bank charter readiness. This role combines strategic program design with operational execution, ensuring Mercury can establish and run a CRA program aligned with regulatory expectations and a digital-first business model.

You will define how Mercury shows up for the communities we serve, translating regulatory requirements into a program that is credible, measurable, and integrated into how we operate.

Responsibilities:

• Build and own Mercury's CRA program end-to-end, including policies, procedures, and governance framework
• Develop and execute against the CRA strategic plan, including coordination of internal partners and community organizations within the Bank's assessment areas
• Engage with Bank Leadership on CRA mapping on the applicability of Mercury's product offerings
• Own CRA reporting, delivering clear, credible updates on the Bank's CRA performance to senior leadership and Board-level stakeholders
• Maintain and update the CRA Public File in accordance with regulatory requirements
• Create training and provide guidance to bank staff regarding CRA requirements, community development opportunities, and regulatory expectations
• Manage CRA data integrity including CRA loans, Community Development loans, qualified investments, donations, and CRA service hours
• Maintain relationships with community organizations, economic development groups, and housing organizations to identify community credit needs
• Serve as primary CRA contact during regulatory examinations and independent audits; coordinate responses and corrective action plans
• Oversee the Bank's volunteer program to meet Strategic Plan commitments
• Identify and help evaluate community development opportunities, including grants, investments and lending significant enough to meet asset target goals
• Maintain records and documentation on all CRA activities and programs

Requirements:

• 5+ years of demonstrated passion for and experience in CRA, and community development; digital banking* and/or strategic plan CRA experience preferred
• Strong understanding of CRA regulations and regulatory expectations
• Experience building or managing CRA programs in evolving or ambiguous environments
• Experience leading regulatory facing CRA examinations
• Strong cross-functional collaboration skills and ability to influence without direct authority

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As the Sr. Workforce Strategist, you will own the discipline end-to-end and translate modeled plans into realized utilization and cost avoidance on the floor. You will serve as the single accountable WFM owner across BPO partners and Banking Operations' internal headcount, running forecasting, scheduling, intraday, and cross-site/cross-vendor balancing to hit utilization and SLA targets.

Key responsibilities include unified workforce ownership, forecasting & capacity planning, routing & queue configuration, cross-site & cross-vendor balancing, finance partnership, performance infrastructure, and tier mix & vendor strategy input.

To succeed in this role, you will need 8+ years of workforce management experience, including direct ownership of forecasting, scheduling, and intraday for contact center or operations teams at scale (300+ FTE). You should have a strong command of WFM fundamentals, such as Erlang modeling, shrinkage and occupancy math, multi-skill routing, and intraday management.

Preferred skills and experience include hands-on experience with Assembled (strongly preferred), or comparable modern WFM platforms, experience in fintech, banking, or regulated operations environments, and experience designing pooling and cross-skilling strategies in a multi-LOB contact center.

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This will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building. Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation.

You’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big.

You’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services.

Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking on Mercury.

Your job is to build and maintain a framework that ensures our partnerships and programs can live up to this description.

Responsibilities:

• Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners

• Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches

• Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development

• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners

• Work with risk and compliance to create reporting and feedback processes that can scale alongside product development

• Work with engineering and product to launch features and grow existing programs

• Work with marketing to track changes and deliver roadmaps to external stakeholders

Requirements:

• 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships

• Strong organisational skills and an eye for detail

• Highly collaborative and innately tuned in to partner expectations

• Hold a high-quality bar for your work and those around you

• Consistently exercise empathy

• Stay calm and collected while working on ten things at once

• Exercise creativity while working within difficult constraints

• Have a strong product sense and technical inclination to liaise with internal and external teams

• Communicate ideas clearly across teams

• Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners

• Be motivated to leverage tools and processes to automate as much of your job as possible

Total Rewards Package:

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400,000 - $178,000

• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200-$160,200

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You'll work at the intersection of technical accounting, regulatory compliance, and operational build-out. This isn't a role for someone who wants to maintain an existing function - it's for someone who wants to architect one and work closely with Engineering and Product.

Bank Accounting Infrastructure: Design and implement the Chart of Accounts, general ledger structure, and subledger architecture for the bank entity in accordance with call report and regulatory reporting requirements.

Regulatory and Call Report Compliance: Lead preparation of FFIEC Call Reports (FFIEC 031/041), FR Y-9C, and other regulatory financial submissions on a quarterly basis.

Financial Reporting and Controls: Review the bank entity's standalone GAAP financial statements, including the balance sheet, income statement, and notes.

Team and Systems Build-out: Partner with Finance Systems and Engineering to implement or configure the bank's core accounting system, ensuring it supports regulatory reporting and audit requirements.

Mercury is a fintech company building banking products for ambitious businesses. We've grown from a startup platform to a company that manages tens of billions in deposits , and now we're taking the next step: pursuing a de novo bank charter to become a full-fledged bank.

This is a rare and defining moment. As we transition from fintech to bank, we need to build institutional-grade accounting infrastructure from the ground up. That work starts here.

You are a builder. You get energy from creating infrastructure, not just operating it. You are comfortable operating in ambiguity. De novo chartering is inherently a process of writing the playbook as you go.

You can translate complex regulatory requirements into practical accounting policies and workflows that a high-performing team can execute. You communicate fluently with regulators, auditors, engineers, and executives , calibrating your depth and language for each audience.

You have strong opinions on controls and data integrity, and you know how to build consensus to implement them without slowing the business down.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 - 249,900

US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 - 224,900

Canadian employees (any location): CAD 189,000 - 236,200

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That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems,each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.

Our mission is to build the intelligent, automated systems and operational tools that make this possible,where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.

When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.

We’re looking for a Staff Software Engineer to contribute with building the systems and tools that make it all happen,from application approvals to ongoing and enhanced due diligence,ensuring every business that joins Mercury is both safe and their experience is delightful.

As part of this role, you will:

• Lead the architecture, implementation, and long-term roadmap for core systems which support multiple fraud prevention use cases.
• Own the end-to-end delivery of large cross-function projects, translating ambiguous high impact problems into strategy and execution, make pragmatic tradeoffs, and drive teams to measurable outcomes.
• Design, build, and operate highly available, low-latency, backend systems that enable real-time scoring and decisioning for fraud prevention.
• Partner with Data Science and ML teams to productionize models, build reliable ML data pipelines, and enable real-time model serving.
• Establish and elevate department level best practices, review designs, drive engineering quality, and act as a trusted advisor on architectural tradeoffs.
• Mentor and grow engineers, documenting learnings and sharing technical direction through writing, 1:1s, and team meetings
• Navigate and influence multiple stakeholders, help align teams, communicate tradeoffs to technical and non-technical partners, and independently resolve cross team issues.

The ideal candidate for the role:

• Has 7-10+ years of software development experience, with a strong focus on the backend, with a knowledge of or excitement to learn Haskell.
• Has been an experienced technical lead making architectural decisions in the past and seen the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs.
• Is passionately product-minded and has experience building and shipping new products balancing reliability and velocity.
• Is someone comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and delights in getting outcomes. Our work touches many other teams and areas of the product; you’ll have a lot of autonomy and the expectation is you’ll use that to seek out ways to have an impact.
• Is ridiculously helpful, taking initiative to make your coworkers’ lives easier by investing time to mentor and proactively share your knowledge and learnings through writings, 1:1s, and team meetings.
• Experience in fintech, fraud systems, or the broader risk domain is a strong plus.

If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com .

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD 225,900 - 282,400

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As the portfolio grows, this role is expected to evolve into team leadership. You'll play a key role in shaping how risk decisions translate into customer experience, product growth, and long-term portfolio performance.

Key responsibilities include:

• Building and operationalizing the credit strategy

• Translating underwriting vision into formal credit policy and decision frameworks

• Defining approval logic, segmentation strategy, and limit-setting methodology

• Establishing portfolio guardrails aligned to loss targets and unit economics

• Designing account management strategies across the customer lifecycle

• Developing early portfolio management approaches including exposure adjustments, servicing strategies, and input into collections processes as the portfolio matures

• Defining portfolio monitoring frameworks and escalation triggers for emerging credit risk trends

• Building the data-driven risk engine

• Implementing credit policy in our underwriting platform

• Evaluating and integrating key data sources (bureau, income, debt signals)

• Ensuring decision logic is structured, testable, and scalable

• Partnering with Engineering and Data to build monitoring and feedback loops

• Owning portfolio performance post-launch

• Defining and tracking core KPIs (approval rate, early delinquency, loss rate, exposure, utilization, etc.)

• Monitoring vintage performance and segment behavior

• Recommending and implementing strategy adjustments based on observed risk trends

• Presenting risk performance, insights, and recommendations to senior leadership

• Driving data-informed risk and growth decisions

• Using SQL to independently evaluate underwriting decisions and trade-offs

• Analyzing drivers of credit performance and portfolio outcomes

• Partnering with Finance on forecasting and risk-adjusted economics

• Driving cross-functional execution

• Partnering with Compliance to ensure the underwriting program is well-documented and built to scale

• Working with Partnerships, Procurement, and Legal on evaluating and onboarding credit data providers

• Supporting broader risk initiatives across our business charge card portfolio during the build phase

Requirements include:

• 6+ years of experience in consumer credit risk
• Experience launching or materially redesigning a consumer lending product
• Experience implementing credit policy within a decisioning or underwriting platform is strongly preferred
• Demonstrated experience owning risk strategy and monitoring portfolio performance
• Deep familiarity with bureau data and core credit risk metrics (approval rate, loss rate, vintage curves, etc.)
• Experience presenting risk insights and strategy recommendations to senior stakeholders
• Experience translating policy into production decision logic
• Strong SQL skills and comfort working directly with data
• Comfortable building in ambiguity and operating in a 0→1 environment

Total rewards package includes base salary, equity, and benefits. Salary and equity ranges are highly competitive within the SaaS and fintech industry.

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As a Senior Software Engineer - Stability, you will lead projects end-to-end, drive technical projects from concept to production. You will define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.

Key responsibilities include:

• Championing reliability by making technical choices that improve the reliability of Mercury's systems and making it easier to get reliability by default.
• Measuring outcomes by defining and collecting metrics that show how your work creates value for the business.
• Approaching code with craft by writing clear, testable, and maintainable code.
• Building for quality and sustainability by designing extensible systems, making balanced decisions on tech debt, planning careful rollouts, and owning the quality of your work through post-launch monitoring.
• Improving the developer experience by approaching problems with a product mindset, getting close to internal customers by supporting them and getting feedback from them.

The ideal candidate for this role has expertise in PostgreSQL with query optimization, tuning, replication, pooling/proxying, or client-side libraries. They have worked with other data systems supporting a relational database: event streaming, OLAP, caches, etc. They have authored and operated Temporal workflows, are familiar with tracing and OpenTelemetry, and have learned by leading moderate-to-large technical projects, including planning, execution, and stakeholder management.

The salary range for this role is $166,600 - 250,900 for US employees and CAD $157,400 - 237,100 for Canadian employees.

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As Staff Product Partnerships Manager - Mercury Bank, you'll own and evolve Mercury's portfolio of strategic partners that underpin our core banking infrastructure and our path toward becoming a bank. This includes relationships with core banking providers, infrastructure partners, and other critical regulatory and ecosystem partners required to support a chartered bank model.

This is a highly cross-functional role that sits at the intersection of product, engineering, compliance, legal, operations, and executive leadership. You'll serve as the primary point of contact for these partners while internally championing their capabilities, constraints, and requirements. You'll be responsible for translating complex regulatory and technical partner considerations into clear internal workstreams and driving them through execution with alignment and rigor.

Beyond managing existing partnerships, you'll play a critical role in identifying, evaluating, and onboarding new partners that support Mercury's long-term banking strategy. This includes market mapping, due diligence, contract negotiation, and ongoing relationship management. You'll bring a thoughtful mix of regulatory fluency, product curiosity, operational depth, and relationship skills to help Mercury build durable, compliant, and scalable banking infrastructure.

Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking on Mercury. Your job is to ensure that our core banking and regulatory partners can live up to this standard as we scale.

Responsibilities:

Manage a portfolio of strategic core banking, card, and regulatory partnerships critical to Mercury's banking infrastructure Be the driving force behind building and maintaining Mercury's core banking partner ecosystem in support of our charter ambitions Serve as the internal expert on core banking systems, regulated financial institutions, and the broader banking infrastructure ecosystem Work closely with Legal, Compliance, Risk, Product, Engineering, and Finance to negotiate contracts, manage partner performance, and support regulatory readiness Lead new partner selection, due diligence, and onboarding for core banking and regulatory partnerships Translate partner requirements, constraints, and regulatory considerations into actionable internal plans and timelines Unblock internal teams wherever possible and advocate for Mercury's roadmap while balancing regulatory and partner expectations Clearly communicate Mercury's compliance posture, regulatory obligations, and technical architecture to external partners

Requirements:

Have 8+ years of relevant experience in banking, fintech, or financial services, with deep familiarity working with regulated financial institutions Have experience managing or working closely with core banking providers, issuing banks, or other regulated financial infrastructure partners Be a strong partnership leader who enjoys owning complex, high-stakes relationships Be an excellent communicator and highly organized project manager, comfortable operating across many stakeholders Consistently exercise empathy, especially in highly regulated and constrained environments Have a strong product sense and interest in how financial infrastructure enables customer outcomes Be an effective negotiator with experience navigating complex commercial and regulatory discussions Be technically inclined or comfortable interfacing with engineering and compliance teams on complex systems Stay calm and focused while working on multiple critical initiatives in parallel Exercise creativity while operating within regulatory and operational constraints Think of customers first, always approaching problems from the customer perspective Be able to simplify complex systems and regulatory requirements into clear, documented processes

Total Rewards Package: The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Seattle, Los Angeles or San Francisco: $220,800 - $276,000 US employees outside of New York City, Seattle, Los Angeles or San Francisco: $198,700 - $248,400

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We are seeking a highly motivated compliance professional to join our Compliance Advisory team. In this role, you will work autonomously on regulatory based review and monitoring activities, owning assigned work from start to finish while operating within defined standards, processes, and escalation paths. You will help surface emerging risks, contribute to continuous improvement of monitoring practices, and support team-level goals through disciplined execution and reporting.

In this role, you will:

Independently execute compliance monitoring and targeted validation activities across defined channels (e.g., customer communications, sales interactions, marketing activity) using approved scripts, sampling approaches, and procedures

Own assigned monitoring and validation work end-to-end, including evidence collection, documentation, follow-ups, and timely completion of deliverables

Identify, document, and classify findings, trends, or repeat observations, and escalate issues appropriately using established escalation paths

Support validation of remediation actions through follow-up testing and confirmation reviews

Prepare clear, accurate summaries of monitoring results to support team-level reporting and Advisory leadership visibility

Execute assigned customer-facing and marketing collateral compliance reviews in accordance with established standards and review criteria

Contribute ideas for improving monitoring efficiency, documentation quality, or review processes within existing team frameworks

You should have:

3+ years of relevant experience in compliance, risk, monitoring, QA, or testing preferably within a fintech, but a financial institution would also be acceptable

Demonstrated ability to independently execute moderately complex reviews or monitoring activities with minimal day-to-day guidance

Experience applying defined standards, scripts, or criteria to assess customer-facing materials, sales practices, or communications

Strong documentation discipline and attention to detail, with the ability to produce audit-ready evidence

Ability to synthesize review outcomes into clear, structured summaries that support team-level decision-making

Comfort operating in some ambiguity, asking clarifying questions, and escalating issues when guidance or risk tolerance is unclear

Bias for action and accountability, with the ability to manage timelines and deliverables for assigned work independently

Curiosity and willingness to deepen understanding of Mercury products, regulatory requirements, and compliance risk drivers

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $160,700

US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $128,600 - $144,600

Canadian employees (any location): $135,000 CAD - $151,900 CAD

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The Risk Engineering team is the navigation system for this universe.

Our job is to guide thousands of ambitious people safely through Mercury’s orbit every day,each with its own trajectory, risk profile, and story. We operate at escape velocity: moving fast, making confident decisions, and protecting the system without slowing down the builders who rely on us. When we do our work well, founders open bank accounts in delightful minutes, not days,and never have to think about the complexity humming beneath the surface.

Now we’re entering a new era. We’re building agentic AI systems that don’t just score risk, but reason about it ,systems that can investigate, decide, escalate, and learn. These agents will help power and automate our KYC Refresh, EDD, ODD, and compliance workflows, taking our operations to the next level of efficiency and scale. The goal: less manual toil, earlier risk detection, sharper decisions, and experiences that feel almost magical in their simplicity.

This is where you come in.

We’re looking for a Senior Software Engineer who is energized by the idea of bringing intelligent automation to life in real production systems. Someone who wants to design and build AI-driven workflows that can think in steps, adapt to new information, and orchestrate complex decisions across people, models, and services. Someone who sees compliance not as red tape, but as a fascinating systems problem at planetary scale.

If you’re excited to build agentic AI that matters,software that protects millions of dollars, unlocks opportunities for founders around the world, and helps shape the future of banking,we’d love to explore the universe together.

In this role, you will:

Drive AI Product Development in Risk: You’ll help shape the architecture and implementation of AI-powered risk systems,from application approvals to ongoing and enhanced due diligence,turning messy, ambiguous signals into clear outcomes.

Collaborate Across Functions: You’ll partner with Product, Design, Risk Strategy, Compliance, and Operations to translate evolving regulatory and operational needs into elegant, resilient software. And you’ll push the frontier of what’s possible when modern AI meets thoughtfully designed systems.

Lead Projects End-to-End: Drive technical projects from concept to production across the stack. Define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.

Craftsmanship: Write clear, testable, and maintainable code. Establish patterns and best practices that your team can follow, ensuring long-term scalability and reliability.

Drive Quality & Scalability: Design extensible platform systems that create leverage, make balanced decisions on tech debt, plan careful rollouts, and own the quality of your work through post-launch monitoring.

Operational Excellence: Model a strong culture of operational excellence, holding a high bar for observability, reliability, and incident response.

Think Product, Not Just Code: Approach problems with a product mindset. You care as much about the business impact of what you build as the technical design.

Mentor & Elevate: Coach engineers on your team by sharing patterns, practices, and critical thinking to raise the technical bar and foster a culture of sustainable engineering.

You should have:

5+ years of software engineering experience, preferably in Payments or Risk.

Agentic AI expertise,you’ve built and launched applied Agentic AI products that have had strong business impact, shipping them from 0→1 and scaling 1→10 in production environments.

Proven success building large-scale distributed systems, ideally involving 3rd party integrations and decision automation.

A mindset that balances urgency with craftsmanship: shipping fast, without cutting corners on quality engineering.

A track record of raising the bar for quality and operational excellence, balancing shipping speed with technical excellence and observability.

Creativity and adaptability , you think beyond the obvious and find solutions that move both product and business forward.

Strong communication and leadership skills,you can inspire other engineers and articulate tradeoffs to influence decisions across teams.

Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech.

If this role interests you, we invite you to explore our public demo at demo.mercury.com .

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees: $200,700 - $250,900

Canadian employees: CAD $189,700 - $237,100

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This role is an important part of Mercury's growth this year. As a hiring partner supporting Sales, Partnerships, and Revenue Operations, you'll help scale our GTM organization by driving searches forward and delivering strong candidate pipelines.

We're looking for someone who is organized, proactive, and comfortable owning their workstreams end-to-end. You should be excited to learn quickly, operate with autonomy, and contribute to building effective, scalable recruiting practices.

What you'll do

• Partner with hiring managers and senior recruiters to execute hiring strategies for Sales and GTM roles
• Own full-cycle recruiting for assigned roles, including sourcing, screening, coordination, and offer support
• Build and manage candidate pipelines, ensuring a high-quality and efficient candidate experience
• Communicate clearly and consistently with stakeholders on pipeline health, progress, and blockers
• Identify and engage strong candidates through sourcing and inbound channels
• Represent Mercury to candidates, sharing our mission, culture, and the opportunity to join a growing GTM organization
• Contribute to improving recruiting processes, tools, and coordination across the team
• Maintain strong attention to detail while managing multiple roles and priorities simultaneously

What you'll need

• Experience recruiting or supporting hiring in a fast-paced environment (GTM or similar functions preferred)
• Strong organizational and execution skills, with the ability to manage multiple searches independently
• Comfort with full-cycle recruiting fundamentals, including sourcing, screening, and candidate management
• Ability to build relationships with hiring managers and candidates through clear and thoughtful communication
• A proactive, self-starter mindset with a willingness to learn and take ownership
• Ability to operate with some ambiguity while following established processes and guidance

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,400 - $120,900
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $96,700 - $108,800
• Canadian employees (any location): CAD 101,500 - 114,200

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As a member of the Onboarding QC team, you will take an active role in the continued development of the Onboarding team's work. This means conducting regular QC reviews for ICs, contractors, and BPO agents, contributing to monthly QC reports, and supporting project work our team may take on. You'll play a key role in identifying improvements the Onboarding team can make in order to ensure they're meeting the high quality customer experience standard we have set.

You will document and monitor Onboarding's successes and opportunities, delivering feedback that delights, informs, and inspires.

Key responsibilities include:

• Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures
• Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB
• Provide feedback and recommendations to improve performance across the Onboarding team
• Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation
• Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement

Requirements include:

• Be a highly motivated self-starter, comfortable working within a high-risk environment
• Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities
• Work efficiently and independently, but ask for help when you need it
• Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably
• Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work
• Have a desire to improve processes and products within ONB and the greater Risk org
• Have superb written communication skills, particularly for providing clear and actionable feedback
• Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it
• Be curious and willing to learn about the US banking system, startups, and ecommerce companies

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

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Domestic Wires plays that role at Mercury. We enable businesses to move significant amounts of capital with precision and trust.

As a Senior Engineer, you'll operate at the core of Mercury's money movement platform. You'll design and evolve high-reliability systems, influence technical strategy, partner across product, risk, and banking teams, and mentor others as we scale.

This is an opportunity to work on infrastructure where durability, clarity, and strong judgment matter as much as raw speed.

What You'll Do

• Lead Projects End-to-End: Drive technical projects from concept to production. Define solutions, analyze tradeoffs, make critical decisions, and deliver software that works today and is sustainable for tomorrow.
• Collaborate Across Functions: Partner with product, design, and business stakeholders to shape initiatives. Translate between technical and non-technical audiences to ensure clarity, alignment, and buy-in.
• Code Craftsmanship: Write clear, testable, and maintainable code. Establish patterns and best practices that your team can follow, ensuring long-term scalability and reliability.
• Build for Quality & Sustainability: Design extensible systems, make balanced decisions on tech debt, plan careful rollouts, and own the quality of your work through post-launch monitoring.
• Think Product, Not Just Code: Approach problems with a product mindset. You care as much about the business impact of what you build as the technical design.
• Mentor & Elevate: Coach engineers on your team by sharing patterns, practices, and critical thinking to raise the technical bar and foster a culture of sustainable engineering.

What You Bring

• Seven or more years of backend software engineering experience.
• Proven experience leading technical projects at scale, including planning, execution, and stakeholder management.
• Experience maintaining and improving legacy systems.
• Clear and persuasive communication skills , you can articulate tradeoffs and influence decisions across teams, communicating clearly with non-technical stakeholders.
• A mindset that balances urgency with craftsmanship: shipping fast, without cutting corners on quality engineering.
• Creativity and adaptability , you think beyond the obvious and find solutions that move both product and business forward.
• A track record of mentoring engineers and helping teams grow.

If this role interests you, we invite you to explore our public demo at demo.mercury.com.

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees: $200,700 - $250,900
• Canadian employees: CAD $189,700 - $237,100

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You'll partner with our Board and Risk Committee to define Mercury's risk culture, appetite, and limits,and make sure the way we operate every day stays aligned with those standards.

Some of the things you will do:

• Set the vision for risk at Mercury , define and lead our enterprise-wide risk strategy and framework.
• Safeguard our platform , ensure customer data and technology assets are protected, with clear and regular communication to the Board.
• Look around corners , identify emerging risks, especially those tied to new products, services, and markets, and help teams navigate them.
• Keep us aligned , make sure our strategies and operations stay in step with laws, regulations, and regulatory expectations.
• Build systems that scale , design and implement processes to consistently identify, assess, measure, monitor, and report risks across the company.
• Translate complexity into clarity , partner with business leaders to turn risk topics into actionable insights that guide smart decisions.
• Strengthen accountability , support our audit programs, ensure findings are addressed, and embed improvements into how we work.
• Represent risk at the highest level , serve as the primary point of communication on risk with the Mercury Board and its Risk Committee.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $364,00 - $455,000

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As a Software Engineer - Product, you will work in an autonomous environment on a close-knit team, with a 'startup within a startup' feel. You will partner closely with designers and product leaders to ship lovable experiences, and join a small but mighty team of experienced product engineers within one of our Mercury product groups.

The ideal candidate for the role has 1-4 years of backend or full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux. They should be passionately product-minded and have experience building and shipping new products, empathize with users, and communicate and collaborate effectively with peers and cross-functional counterparts.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry.

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Own the global revenue enablement strategy, spanning onboarding, continuous learning, role readiness, messaging, and field execution.

Build and scale a high-performing enablement team (program managers, enablement leads, content owners).

Partner with Revenue Leadership to identify performance gaps and design enablement programs that drive measurable improvements in productivity, conversion, and retention.

Lead enablement for major business changes, including:

New products and features

New customer segments or verticals

New sales motions, pricing, or packaging

Develop and maintain clear standards for sales methodology, messaging, and deal execution, in close partnership with Sales and Marketing.

Design onboarding experiences that ramp new hires quickly while maintaining quality and consistency at scale.

Collaborate with Revenue Tooling to ensure enablement is tightly integrated into systems (e.g., Salesforce, LMS, CMS, AI-powered tools).

Establish metrics and reporting to measure enablement effectiveness and ROI (time to productivity, win rates, adoption, etc.).

Act as a trusted advisor to senior Revenue leaders, balancing strategic vision with hands-on execution.

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:

10+ years of experience in Revenue Enablement, Sales Operations, Revenue Operations, or related GTM roles in a B2B environment

5+ years of people management experience, including building and scaling teams

Experience supporting complex, multi-role revenue organizations (e.g., Sales, Account Management, Partnerships)

A track record of designing enablement programs that drive measurable business impact,not just content creation

Strong cross-functional leadership skills, with the ability to influence senior stakeholders and drive alignment

Comfort operating in ambiguity and building structure where none exists

Experience leveraging data and systems (Salesforce, BI tools, LMS platforms) to inform enablement strategy

Excellent written and verbal communication skills, with the ability to distill complexity into clear, actionable guidance

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $242,000-$300,000

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $218,000-$273,000

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Mercury is building a bank and will be connecting our modern, product-focused engineering systems to enterprise core banking systems and payment networks built in a different era, with different assumptions and different interfaces. Our Banking Integration Platform as a Service team is like NASA’s RPOD team, building our integration subsystems that are technically correct and operationally trustworthy.

This is some of the most consequential infrastructure work at Mercury. Every account opening, every monetary transaction, and every balance call will flow through the systems you build. Product teams across the company will depend on clean abstractions that hide the complexity underneath. You'll be one of the few engineers at Mercury who truly understands the full depth of our Bank Core* and all its internal and external integrations.

In this role, you will:

• Build Mercury’s integration with an FFIEC-approved bank core and the connections to payment networks.
• Design internal APIs that give product teams simple, consistent interfaces to complex external systems.
• Handle the messy realities of enterprise integrations such as retries, failures, format mismatches, and downtime.
• Build data pipelines that keep Mercury's systems in sync with our bank core.
• Own monitoring, alerting, and recovery for our most critical external connections.
• Partner with many other teams at Mercury to define clean boundaries and reliable contracts.
• Help shape the technical architecture of Mercury Bank*.

You should:

• Have direct experience with either a bank core that has achieved FFIEC-compliance (such as FIS) or that of a US-based Global Systemically Important Bank (G-SIB).
• Understand how core banking systems work: accounts, transactions, ledgers, and the data models underneath.
• Be a product-minded engineer who thinks about the developers consuming your APIs, not just the systems you’re connecting to.
• Thrive in environments where you're building something new rather than maintaining something established.
• Be comfortable with our tech stack (Haskell and TypeScript) or ready to learn.
• Have strong opinions about building reliable, maintainable systems.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $166,600 - $250,900
• Canadian employees (any location): CAD 157,400 - 237,100

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This role is about finding the right balance between high-velocity innovation and the rigorous expectations of our partner banks and regulators. By moving toward data-driven, continuous monitoring, you will ensure our growth is anchored in integrity. You’ll drive a culture of audit readiness where excellence is the baseline and regulatory exams result in no surprises.

Some of the things you will do:

• Own the Audit Vision , evolve the risk-based internal audit strategy and ensure alignment with the company’s growth, regulatory expectations, and emerging risks.
• Provide Independent Assurance , deliver objective evaluations to the Board and Audit Committee(s) on the effectiveness of our risk management, internal controls, and governance.
• Ensure we Audit the Stack , own the audit universe; ensuring completeness of Audit coverage across Mercury. Oversee the audit program to ensure the plan includes the appropriate mix of technical and operational audits that dive deep into our business, automated movement of funds, and cloud infrastructure to ensure data integrity and security.
• Validate the "Magic" , ensure our audit program includes timely validation that new and existing product workflows and financial controls are operating exactly as intended, identifying potential friction before it impacts the customer.
• Bridge the Regulatory Gap , act as a key point of contact for our partner banks and regulators, providing them with the confidence that Mercury’s internal oversight is rigorous and proactive.
• Automate Oversight , design and implement continuous monitoring systems that replace manual checklists with real-time, data-driven audit insights.
• Champion SustainableRemediation , serve as the senior escalation point to partner with Engineering, Product, and Risk leads to ensure audit findings result in structural improvements, not just temporary fixes and that remediations are appropriately prioritized within the roadmaps, in line with risk.

There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of these experiences or attributes:

• Bring proven leadership in audit , you’ve built or scaled internal audit functions within high-growth banking or financial services, ideally at the intersection of traditional finance and fintech innovation.
• Have technical fluency , you are comfortable in a cloud-native, remote-first environment. You can discuss API integrity and automated controls as easily as you can discuss balance sheets and reconciliations.
• Navigate the regulatory landscape with confidence , you know what regulators expect, you’re comfortable engaging directly with them, and you can help Mercury anticipate and adapt to a changing environment.
• Maintain strong and effective independence , you have the fortitude to deliver difficult news and the diplomacy to ensure those insights lead to positive change.
• Communicate clearly and simply , whether you’re talking to the Board, regulators, engineers, or product teams, you cut through jargon and make risk concepts understandable and actionable.
• Balance protection with possibility , you know how to safeguard the company without slowing it down, and you see the audit function as a way to unlock and safeguard innovation, not stop it.
• Lead with curiosity and vision , you’re ambitious about where audit can go in a modern fintech, and you bring the curiosity to explore new ideas, new markets, and new ways of serving customers safely.
• Inspire and develop others , you build strong teams, mentor future leaders, and foster a culture of accountability, transparency, and trust across the company.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $275,400 - $361,400
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $247,900 - $325,250

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As a senior full-stack engineer, you will feel a strong sense of product ownership and actively seek responsibility. You will work in an autonomous environment on a close-knit team, with a 'startup within a startup' feel. You will partner closely with designers and product leaders to ship lovable experiences.

The ideal candidate for the role has 3-7 years of full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux. They empathize with users and can channel their perspective to build lovable products. They can balance tradeoffs and find creative solutions to accomplish goals. They communicate and collaborate effectively with peers and cross-functional counterparts.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

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Responsibilities:

• Lead design for major mobile initiatives from concept through launch and iteration
• Shape the vision for Mercury’s native iOS and Android experiences
• Turn complex financial workflows into simple, intuitive interactions
• Work closely with product managers and engineers to decide what to build and why
• Prototype ideas quickly to explore direction, test assumptions, and refine details
• Design polished, production-ready interfaces with exceptional craft and precision
• Contribute to our design systems and help evolve patterns across platforms
• Raise the quality bar for interaction, visual design, and product thinking across the team

Requirements:

• 6+ years designing high-quality product experiences
• Strong visual and interaction design skills with a sharp eye for detail
• Experience designing complex systems, not just individual screens
• Ability to work through ambiguity and drive projects forward independently
• Clear communicator who can articulate decisions and influence product direction
• Experience designing native mobile apps (iOS and/or Android)
• Thoughtful collaborator who makes teammates better

Total Rewards Package: The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Salary Range:

• US employees (any location): $189,000–236,200 USD
• Canadian employees (any location): $178,600–223,200 CAD

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At Mercury, we're making a deliberate, company-wide bet on AI. Frontier users are already pushing boundaries,building agents, automating workflows, moving fast. But they're doing it in silos. This role exists to change that: to take those scattered experiments and turn them into shared infrastructure, shared context, and shared capability. The goal is a multiplier effect,where the most ambitious AI work inside Mercury lifts the velocity of everyone else.

You'll join a team that has already started building Mercury's internal AI platform and enablement layer. Your work will be to extend, harden, and scale what's in motion, and to help partner teams adopt it.

You'll build and evolve MCP servers that connect internal systems and data sources into a coherent interface for agents and engineers. Expand and operate our LLM gateway infrastructure: routing, rate limiting, cost attribution, and observability across teams. Turn early patterns into durable defaults: shared prompt libraries, guardrails, and policy-as-code so teams can move fast safely.

You'll shape and maintain structured context artifacts,clean, reliable, agent-consumable,so LLMs working in Mercury's systems can reason accurately about our domain. Improve internal knowledge discoverability and retrieval so both humans and agents can quickly find accurate answers. Partner with domain teams to standardize key sources of truth, and keep them fresh.

You'll build and refine sandbox environments and tooling that let engineers experiment with AI safely and at speed. Create self-service scaffolding so non-engineers,PMs, ops, finance,can prototype and deploy AI-powered workflows with minimal hand-holding. Build playgrounds and evaluation harnesses so internal AI agents can be tested and iterated in controlled environments before hitting production.

This list is illustrative. Priorities will shift as we learn; the right person will help choose the next highest-leverage work.

The ideal candidate has 5+ years of backend development experience in complex, production systems,you've built things that other engineers depended on. Is fluent across programming languages and can navigate platform engineering, infrastructure, and developer tooling without needing a map. Has hands-on experience building LLM-powered systems,RAG pipelines, agents, eval frameworks,and has shipped at least one of these to production. Understands the real tradeoffs in AI deployments: cost modeling, observability, latency, and safety,not just the exciting parts. Is high-agency and self-directed. You can operate effectively without tightly-defined scope, find the highest-leverage work, and get it done. Communicates clearly across technical and non-technical audiences,you can explain what you built and why it matters.

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You'll lead a high-performing team, shape and optimize our BlackLine environment, and design the controls infrastructure that will underpin a regulated bank. You'll serve as the subject matter expert across payment rails and partner relationships , and define what “best-in-class reconciliation” looks like at Mercury.

This role is for someone who pairs deep accounting rigor with strong operational instincts, systems thinking, and a genuine passion for building teams and scalable processes from the ground up.

Responsibilities:

• Own reconciliation integrity across customer transactions spanning multiple payment rails and account types
• Architect and implement the reconciliation structure for Mercury's de novo bank charter
• Design and operationalize a robust reconciliation controls framework aligned with regulatory expectations
• Lead and mentor a team of reconciliation analysts
• Drive strategy and optimization within our BlackLine environment and reconciliation tooling
• Use data to identify systemic improvements, eliminate manual processes, and enable automation at scale
• Translate partner bank requests into clear internal execution plans
• Partner cross-functionally with Engineering, Product, Accounting, Risk, and Data Science to build scalable infrastructure
• Feel confident when using data and intuition to make decisions in a fast-paced, ambiguous environment, while demonstrating curiosity and a growth mindset
• Be fully autonomous and find joy in driving efficiency

Requirements:

• 8+ years of experience in reconciliation, with at least 3+ years in banking, fintech, or reconciliation tooling environments
• Experience optimizing data flows and automating manual reconciliation processes
• Strong knowledge of payment rails including Fedwire, ACH, and card settlement and the reconciliation workflows they create
• Demonstrated ability to build and implement control frameworks
• Comfort collaborating across technical and non-technical stakeholders, including engineers and external partners
• Proven people leadership experience, with a focus on coaching and developing teams
• A builder mindset , energized by creating structure where it doesn’t yet exist
• Systems thinking, operational rigor, and a bias toward action

Total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target new hire base salary ranges for this role are:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $207,800 - 259,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $187,000 - 233,800
• Canadian employees (any location): CAD 196,400 - 245,500

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At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself.

We have a generational opportunity to reinvent how companies are operated. Central handles payroll, benefits, HR, compliance, government filings, and more , so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product , and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.

Key Responsibilities:

• Guide customers through designing their benefits packages , helping them pick the right plans for their teams and their stage
• Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
• Keep our systems current with the right health insurance information so nothing downstream breaks
• Communicate proactively with customers to resolve issues before they become problems
• Build and refine the internal processes that ensure no enrollment ever gets missed
• Solve hard, ambiguous benefits problems , the ones that fall between carriers, platforms, and regulations
• Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

Requirements:

• An active Life & Health broker license
• Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
• Exceptional detail orientation to help you build resilient systems and processes
• Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
• Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
• Be in the top 5% of your peers, and the people who've worked with you would agree

Total Rewards Package:

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Salary and Equity Ranges:

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900

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At Mercury, we see it differently.

Social media is where we connect with our community. It is where credibility is earned in real time, where cultural fluency signals relevance, and where builders decide whether a company understands the world they operate in, or not.

We are building a brand that founders respect, operators trust, and the internet recognizes as thoughtful, precise, and culturally aware. Social plays a critical role in that ambition.

We are looking for a Social Media Manager to shape Mercury’s voice within the tech and founder ecosystem. This person will build platform-native strategies, identify meaningful cultural moments to participate in, and serve as the internal authority on what belongs online.

This role sits within the Community team and works at the intersection of brand, product, customer experience, and growth. You will lead Mercury’s presence on X and Reddit while partnering closely with the Community Manager overseeing LinkedIn and Instagram. You will guide participation across channels and help ensure that some of Mercury’s most visible public surfaces reflect the company’s rigor, taste, and intelligence.

Responsibilities

• Build and own Mercury’s social strategy

• Develop platform-native strategies for X and Reddit as Mercury’s primary real-time channels

• Define Mercury’s participation model: when to speak, where to engage, and how to build credibility over time

• Maintain broad fluency across the evolving social platform landscape (LinkedIn, IG) to guide strategy and ensure Mercury shows up appropriately across channels

• Ensure Mercury shows up with clarity, restraint, and conviction

• Lead integrated campaign and launch rollouts

• Translate marketing campaigns and product launches into platform-native social strategies

• Partner with Brand, Product Marketing, Comms, CX, and Community to ensure cohesive storytelling

• Build rollout frameworks connecting social to editorial, partnerships, and IRL activations

• Identify opportunities to extend campaigns into meaningful conversation

• Serve as Mercury’s cultural radar

• Monitor cultural discourse, internet behavior, and platform-native trends

• Track moments relevant to founders, operators, and builders

• Identify opportunities for Mercury to participate with relevance and credibility

• Advise leadership on real-time participation and reputational risk

• Establish Mercury’s voice in the tech & founder ecosystem

• Maintain a deep understanding of the startup, venture, fintech, and AI landscape

• Track conversations and sentiment across hubs including San Francisco, New York City, Los Angeles, and Austin

• Engage in discussions with founders, operators, and investors

• Ensure Mercury’s voice resonates with ambitious builders

• Lead CX–Social coordination

• Partner with Customer Experience to create seamless social response workflows

• Monitor sentiment, questions, and friction surfaced via social channels

• Ensure insights inform product, CX, and messaging improvements

• Provide governance and internal guidance

• Act as the internal voice of reason for social participation

• Establish best practices for social engagement across teams

• Build playbooks for launches, announcements, and reactive moments

• Protect long-term brand equity while enabling timely participation

• Measure what matters

• Define success metrics beyond vanity engagement

• Track sentiment, relevance, and share of voice in founder conversations

• Continuously refine strategy based on performance and cultural shifts

What Success Looks Like

• Mercury is recognized as a credible, intelligent voice in founder and tech conversations

• Social participation feels intentional, not reactive

• Mercury contributes meaningfully to cultural and industry moments

• Social insights influence product, messaging, and campaigns

• Platform presence compounds trust and recognition over time

We Think You’ll Thrive in This Role If You:

• Have 5+ years managing social strategy for a brand with a strong point of view

• Understand how credibility is built on X and Reddit

• Are deeply fluent in startup, SaaS, fintech, and AI ecosystems

• Possess exceptional judgment and taste

• Know the difference between cultural relevance and trend chasing

• Can translate complex ideas into clear, platform-native communication

• Balance strategic thinking with hands-on execution

• Are comfortable advising leadership and pushing back when needed

• Stay calm and precise in fast-moving, real-time environments

This Role Is Ideal For Someone Who:

• Treats social as a strategic discipline, not a content treadmill

• Understands that credibility is built through consistency and restraint

• Believes cultural fluency comes from curiosity and participation

• Wants to help build a brand the internet respects

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As a Senior Recruiter, you'll be responsible for:

• Serving as a trusted hiring partner to Sales leadership, advising on role design, hiring strategy, and execution for critical initiatives
• Owning full-cycle recruiting for high-impact GTM roles, from sourcing through close, with a focus on candidates who thrive in fast-paced environments
• Influencing and aligning senior, opinionated stakeholders through data, judgment, and clear communication
• Mentoring and supporting members of the recruiting team, sharing best practices and helping manage high-volume pipelines

If you're a seasoned recruiter with a proven track record of success, we'd love to hear from you.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - $203,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - $183,400
• Canadian employees (any location): CAD 154,100 - 192,600

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A century later, most investment platforms still feel like they were designed for the speculative crowd. Mercury is building something different. We believe startups and growing businesses deserve investment infrastructure that is principled, transparent, and embedded in the tools they already use to run their finances.

Our Treasury product already helps thousands of companies put their idle cash to work, and Mercury Invest brings investing to our personal banking customers. We operate a registered investment adviser and are standing up an introducing broker-dealer to support these offerings.

We're looking for a Head of Investments to lead this effort across both our business and personal investing products. This role will also serve in formal regulated capacities, including President of Mercury Advisory (our registered investment adviser) and CEO of our introducing broker-dealer.

This is a rare role: part investment leader, part product leader, and part regulatory executive. You'll sit in the Product org, working at the intersection of investments, product development, brokerage operations, and compliance, ensuring that as we scale our investment platform, we do so with the rigor and care our customers trust us for.

In This Role, You'll...

• Set the overall direction for our investment products across business and personal offerings (Treasury and Invest), including how we design, position, and evolve them over time, shaping how tens of billions of dollars are managed on behalf of our customers.
• Serve as President of Mercury Advisory (our RIA), acting as the firm's accountable leader for investment strategy, client outcomes, and regulatory integrity. You'll be a named executive officer and primary point of contact for regulators, responsible for the quality and consistency of the investment products and services we deliver.
• Serve as the CEO of our introducing broker-dealer, establishing strong governance, overseeing brokerage operations, and ensuring alignment across product, operations, compliance, and external partners.
• Act as the senior decision-maker on regulatory and business risk matters for our investment entities, synthesizing input from Legal, Compliance, Product, and represent those decisions to regulators when needed. You won't delegate compliance awareness, you'll live it.
• Foster relationships with key partners - custodians, fund managers, and critical vendors
• Build a culture that values analytical rigor, regulatory integrity, and the kind of product-minded thinking that makes Mercury distinctive.

You Might Be a Great Fit If You...

• Have 12+ years of experience in investment management, asset management, or wealth management, with meaningful time spent in a leadership role at an RIA, ideally one affiliated with a broker-dealer.
• Are eligible to serve (or have served) as a president of a registered investment adviser and a principal of a broker-dealer, and hold (or are able to obtain) a Series 24 license. You understand the regulatory landscape at a practitioner level, not just theoretically.
• Have experience owning trading operations and overseeing best-execution responsibilities within an affiliated RIA and broker-dealer, including how orders are submitted and managed to optimize execution quality at scale.
• Bring a strong product mindset, with experience building or scaling investment products and platforms in a high-growth environment.
• Have direct experience navigating SEC and FINRA regulatory requirements and working with examiners, and have helped build or operate investment platforms that meet regulatory standards.
• Are a first-principles thinker who can design investment products to meet the distinct needs of both corporate treasury customers and individual retail investors, balancing simplicity, performance, and operational scalability.
• Are a strong communicator who can make complex investment and regulatory concepts accessible to product teams, executives, and customers alike.
• Have a high bar for operational excellence and detail. You understand how breakdowns in trading, reconciliation, or reporting can impact the integrity of the entire system.

Organizational Context

• This role sits within the Product organization, reporting to the Head of Banking.
• You'll work closely with Investments Operations, Investments Compliance, and the broader Risk and Legal teams.
• As President of Mercury Advisory and CEO of our broker-dealer, you'll carry fiduciary and regulatory responsibilities that extend beyond typical product leadership.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $289,700 - $362,100

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As a senior backend engineer, you will work in an autonomous environment on a close-knit team, with a "startup within a startup" feel. You will partner closely with designers and product leaders to ship lovable experiences.

Responsibilities:

• Feel a strong sense of product ownership and actively seek responsibility
• Work in an autonomous environment on a close-knit team
• Partner closely with designers and product leaders to ship lovable experiences
• Join a team of experienced product engineers within one of our Mercury product groups such as Banking, Experiences, Expansion, or Risk

Requirements:

• 3-7 years of backend development experience
• Knowledge of or excitement to learn Haskell, and proficiency in SQL
• Empathizes with users and can channel their perspective to build lovable products
• Has made architectural decisions in the past and measured the impact of those decisions over time
• Communicates and collaborates effectively with peers and cross-functional counterparts

Total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry.

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That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems,each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships.

Our mission is to build the intelligent, automated systems and operational tools that make this possible,where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve.

When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care.

We’re looking for a Senior Engineering Manager to lead the teams building the systems and tools that make it all happen,from application approvals to ongoing and enhanced due diligence,ensuring every business that joins Mercury is both safe and their experience is delightful.

*​​Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you will:

• Lead teams (4–8 engineers each) responsible for account onboarding, KYC/KYB, AML, and fraud detection decisioning and workflows, and operational tooling.
• Apply AI/ML,from traditional models to large language models,to unlock faster, real-time bank account application approvals. This work sits on the critical business path, directly driving efficiency and revenue growth.
• Partner with Product, Risk, and Data teams to design and deliver scalable systems that balance user experience with compliance rigor.
• Shape the next generation of our KYC and risk platforms,reliable, resilient, and easy to extend as regulations and business needs evolve.
• Create a strong culture of operational excellence, with measurable improvements to uptime, accuracy, and system quality.
• Build, mentor, and grow engineering talent; help managers and senior engineers level up technically and organizationally.
• Drive clarity amid complexity: translating between regulatory nuance and technical execution.
• Foster collaboration across teams to align on priorities, simplify interfaces, and make the whole system more maintainable and elegant.

You should have:

• 9+ years of software development experience, including 3–5+ years of engineering management in a high-scale tech environment.
• AI/ML expertise,you’ve built and launched applied AI products (from LLMs to traditional ML models), shipping them from 0→1 and scaling 1→10 in production environments.
• Proven success building large-scale backend distributed systems, ideally involving integrations and decision automation.
• Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech.
• A track record of raising the bar for quality and reliability, balancing shipping speed with technical excellence.
• Strong communication and leadership skills,you can inspire engineers, partner across functions, and adapt your management style to the moment.
• The ability to hire, retain, and develop exceptional technical talent.
• A pragmatic builder’s mindset: you believe beautiful systems are those that work, adapt, and last.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD $225,900 - $282,400

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Responsibilities:

• Own full-cycle recruiting for engineering roles, from kick-off to close
• Build and maintain strong, healthy pipelines across multiple roles simultaneously
• Act as a trusted advisor to hiring managers, partnering with them to drive the best hiring outcomes for their teams
• Source candidates proactively and creatively to engage top technical talent
• Develop a deep understanding of Mercury's products, engineering challenges, and team needs
• Use data and pattern recognition to identify bottlenecks, diagnose issues, and unblock hiring processes independently
• Partner closely with Engineering leaders to align on role scope, success profiles, and evaluation criteria - and be a consistent voice for quality throughout the process
• Mentor and support other recruiters, helping raise the bar for the team
• Deliver a candidate experience that's thoughtful and transparent from first touch to final decision

Requirements:

• 4+ years of experience as a technical recruiter supporting engineering teams
• Experience hiring for AI/ML-related roles
• Strong sourcing skills that go beyond LinkedIn Recruiter
• Ability to quickly identify patterns, anticipate problems, and autonomously drive solutions
• Deep curiosity about the products and teams you support, and a strong understanding of how the roles you hire for drive impact
• Strong alignment with Mercury's values and ability to represent them authentically to candidates
• Enjoy building diverse, inclusive, and high-performing teams, and lead with deep empathy, kindness, and care for the work you do
• Have a strong sense of urgency and ownership for the work you do, and be willing to help support hiring efforts across other areas of the business, as needed

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000-$183,400
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700-$165,100

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As a Senior Recruiter, you will lead full-cycle recruiting for Product Management roles, partnering closely with Product leaders to align on role scope, success profiles, and evaluation criteria.

You will develop deep domain fluency across the product areas you support, so your assessment is informed and your candidate conversations are genuinely compelling.

You will own search strategy end-to-end: sourcing, pipeline development, and closing.

You will use data and market signals to sharpen your approach and keep searches moving with momentum.

You will deliver a candidate experience that's thoughtful and transparent from first touch to final decision.

You will build inclusive pipelines and drive structured, consistent evaluation processes.

To be successful in this role, you will have 4+ years of full-cycle recruiting experience, with meaningful focus on Product Management hiring at high-growth technology companies.

You will be able to assess product thinking, systems orientation, and trajectory - not just pedigree.

You will be skilled at advising and influencing hiring managers, balancing urgency with quality without compromising either.

You will be a clear, structured communicator who can turn ambiguous role needs into actionable hiring plans.

You will be organized and proactive, with a track record of running multiple searches simultaneously without losing momentum or quality.

You will be genuinely curious about products, systems, and what separates good work from great work.

And, ideally, you will have a sense of humour.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $132,400 - $165,500

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,200 - $149,000

Canadian employees (any location): CAD 125,100 - 156,400

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Key responsibilities include:

• Working cross-functionally with go-to-market teams to identify and solve sticky challenges
• Owning high-impact initiatives for months, quarters, or possibly years, defining problem statements, developing and driving alignment around solutions, overseeing implementation, and measuring impact
• Leveraging data to identify the biggest opportunities and drive decision-making, including building dashboards and reports that give GTM stakeholders clear visibility into performance, pipeline, and customer behavior
• Translating ambiguous business questions into well-structured analyses, partnering with data and analytics teams to surface insights that stakeholders can act on
• Getting creative, building solutions that leverage AI and other emerging technologies to accelerate workflows, automate manual processes, and unlock new capabilities

To be successful in this role, you will have prior experience leading strategic projects or programs, exceptional stakeholder management skills, strong data fluency, and a genuine enthusiasm for AI and emerging technology.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

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As the Head of AML Advisory, you will drive and own day-to-day advisory and support of Mercury's BSA/AML program. This leadership role will report to Mercury's BSA Officer and require significant cross-functional engagement with our risk strategy and operations functions, product managers, engineers, and external financial partners.

Responsibilities:

• Develop Mercury's BSA/AML program, including supporting policy, control, governance, and training development
• Work closely with the BSA/AML and Sanctions Compliance Officer, existing operational AML/BSA and KYC teams, and Product Compliance managers on aligning policies with implementation and addressing escalation
• Partner across Compliance, Risk, Legal, and Product, among other teams, to help guide Mercury's growth in a highly-regulated space
• Serve as a champion and conduit for BSA/AML and KYC priorities across the company, and provide advisory to business partners as needed
• Maintain an inventory of BSA/AML requirements; execute gap assessments and change management assessments as required, to ensure compliance with expectations from regulators, partner institutions, and Mercury's policies
• Support the execution of the AML/BSA and KYC Risk Assessments

Requirements:

• Minimum of 8+ years experience building and designing BSA/AML governance and policy programs at fintechs, traditional financial institutions, or ideally both
• Deep knowledge of BSA/AML and other applicable regulatory frameworks (e.g., FFIEC, SAR, CTF, FATF, etc.)
• Strategic and entrepreneurial mindset with an ability to identify emerging compliance trends and risks, ensuring we stay ahead of the curve
• Strong team leadership while also the ability to get into the weeds and be scrappy
• Care deeply about the founders and entrepreneurs that we serve, while also having a strong commitment to BSA/AML compliance
• Excellent communicator, with the ability to break down complex requirements into easy-to-understand and practical systems
• Comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment
• Love collaborating with talented professionals across many disciplines within Mercury, from Product, Design, Engineering, Marketing, and more

Total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

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This is not a status-meeting role. This is a technical, hands-on TPM who understands systems well enough to unblock work directly , whether that's in Linear, Salesforce, data workflows, or coordination across Product, Engineering, Data, and Revenue.

In this role, you will report to the Head of Platforms & Infrastructure and play a critical role in protecting execution focus so specialized technical roles can operate at full effectiveness.

Some things you'll do on the job:

• Own delivery sequencing and execution momentum across Revenue Technology initiatives
• Translate ambiguous goals into clear scopes, milestones, and dependency maps
• Actively manage work in Linear and related tools, ensuring priorities are visible and intentional
• Identify when work is blocked, drifting, over-scoped, or colliding , and intervene early
• Partner closely with Solution Architecture, Data Strategy, Engineering, and Systems & Workflow Experience
• Perform light hands-on technical work (configuration, stopgaps, tooling hygiene) to unblock progress
• Absorb coordination load across Product, Engineering, Data Engineering, Data Science, Revenue, and vendors
• Drive planning cycles anchored to Cosmic Objectives, not ad-hoc urgency
• Make tradeoffs explicit and documented so teams can move without re-litigating decisions

You should have:

• 5+ years experience as a Technical Program Manager, Technical PM, or equivalent role in a SaaS or fintech environment
• Demonstrated ability to drive delivery across multi-team, cross-functional initiatives (Product, Engineering, Data, Revenue, vendors)
• Strong technical fluency , able to reason about systems, data flows, integrations, and platform constraints
• Hands-on experience managing work in tools like Linear, Jira, or similar, with a bias toward clarity and momentum
• Proven ability to surface dependencies, sequence work, and intervene when execution is blocked or drifting
• Excellent written and verbal communication skills, especially in ambiguous environments
• Comfort performing light hands-on technical work (tool configuration, workflow setup, stopgap solutions)

Preferred Qualifications:

• Experience supporting GTM, revenue, or customer lifecycle platforms
• Familiarity with Salesforce, data platforms, or revenue tooling ecosystems
• Experience operating within Agile / Kanban systems , with judgment about when to adapt them
• Background working closely with architecture or platform engineering teams

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $131,000 - 148,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $118,000 - $133,200
• Canadian employees (any location): CAD $124,300 - $139,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

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Mercury moves fast. We ship frequently, our monorepo grows daily, and the pressure to do it right never lets up. Release Engineering is the team that makes this possible: owning the CI/CD platform, build infrastructure, deployment tooling, and the practices that let 400+ engineers deliver with confidence.

We're looking for an Engineering Manager to lead this team. You'll partner with the Backend Developer Experience team to deliver the full software delivery lifecycle from code commit to production, and build the engineering culture that keeps our release process a competitive advantage rather than a bottleneck.

Key Responsibilities:

• Lead and grow a team of four engineers focused on CI/CD infrastructure, build systems, deployment automation, and developer tooling.

• Create a strong culture of operational excellence, with measurable improvements to pipeline reliability, build times, and deployment confidence.

• Own Mercury's release pipeline end-to-end , from pull request merge to production , ensuring it is fast, reliable, observable, and secure.

• Drive the strategy and execution for improving build performance, test reliability, deployment safety (canaries, feature flags, rollbacks), and developer velocity.

• Partner closely with Platform, Security, and Product Engineering teams to design and deliver systems that meet the demands of a rapidly scaling fintech.

• Establish and evangelize release engineering best practices across Mercury's engineering org , defining standards for deployment frequency, change failure rate, and MTTR.

• Balance long-term platform investments with the day-to-day reliability needs of 400+ engineers shipping code every day.

• Build and maintain tooling that enforces compliance checkpoints and audit trails as part of the release pipeline , without slowing teams down.

• Hire, mentor, and retain top-tier engineers; help them grow into technical leads and raise the overall bar for the team.

Requirements:

• 7+ years of software engineering experience, including 4+ years managing engineering teams in high-growth or high-availability environments.

• Deep hands-on experience with CI/CD systems (e.g., Buildkite, GitHub Actions, Jenkins, CircleCI) and the infrastructure that supports them.

• Strong background in build systems (Bazel, Buck2), containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, Pulumi, or similar).

• A track record of meaningfully improving release velocity and reliability , you measure what matters and use data to drive decisions.

• Experience operating in regulated or security-sensitive environments, ideally fintech, payments, or banking.

• Excellent cross-functional communication skills , you can translate between engineering depth and business impact, and you partner effectively with Security, Compliance, and Product leaders.

• A pragmatic philosophy: you believe release infrastructure should be a force multiplier for product engineers, not a bureaucratic hurdle.

• The ability to attract, develop, and retain exceptional talent , you take hiring and team development seriously.

What Success Looks Like:

• In your first 90 days, you've developed deep context on Mercury's release infrastructure, built trust with your team, and identified the highest-leverage opportunities to improve pipeline performance and developer experience.

• Within six months, you've shipped meaningful improvements to build reliability, deployment speed, or observability , and your team has a clear roadmap for the next year.

• Over time, you've made Mercury's release process a model for how fintech companies can move fast without breaking things.

Salary and Equity:

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - 298,800

• Canadian employees (any location): CAD $225,900 - 282,400

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Responsibilities:

• Partner closely with our recruiting, people partner & finance teams acting as a trusted advisor.
• Advise senior leaders on compensation decisioning balancing business needs with alignment to our compensation philosophy & pay equity principles.
• Support & evolve our compensation programs, such as our annual merit cycle, market analyses, and off-cycle review ensuring they are efficient, thoughtful and effective.
• Influence leadership to think critically about pay and equity
• Lead efforts to educate Mercury employees (both managers and ICs) on our compensation philosophy, ensuring appropriate transparency
• Lead and develop a people analytics strategy, enabling us to proactively identify & communicate key trends to Executive stakeholders.
• Leverage people analytics data to inform compensation decisions & proactive market inquiries.

Requirements:

• Experience running and building compensation programs at a high growth, quickly scaling company
• Willingness to influence and advocate for philosophies you believe in
• Obsessive over accuracy and pay strong attention to detail
• Love building processes that can scale in a thoughtful and organized way
• Love playing in data and have rigorous data analytics skills
• Have a high level of integrity and the ability to handle confidential information discreetly
• Have a passion for working efficiently with great tools, suggest new tools where there are opportunities for improvement, and be willing to learn the tools we are currently using
• Have a ton of fun while doing everything above

Total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Target new hire base salary ranges for this role are:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $132,400 - $165,500
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,200 - $149,000

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As we scale quickly and bring on new reps, you will lead and develop a team of 8 to 10 quota-carrying AEs and coach them to drive real outcomes like deposit capture, card spend, and ongoing product adoption.

Responsibilities

• Lead a team of 8 to 10 full-cycle AEs through rapid growth and multiple ramp cohorts.
• Set the weekly plan for your team and keep everyone focused on the highest impact work.
• Provide daily coaching and build a culture of high standards, trust, and accountability.
• Run strong 1:1s, call coaching, and deal reviews that lead to clear behavior change in discovery, messaging, objections, and next steps.
• Set clear standards for what good looks like at Mercury across discovery, qualification, deal strategy, and follow-through.
• Strengthen pipeline creation habits across inbound and outbound. Coach AE self-prospecting while keeping tight alignment with SDRs.
• Keep deals moving by driving clear next steps, mutual action plans, and dates so deals do not stall.
• Coach beyond the close. Help reps win accounts that activate into deposit capture, spend, and ongoing product usage.
• Use reporting to track pipeline health, conversion rates, and leading indicators, then turn insights into practical coaching plans.
• Step in when needed to unblock progress, including deal support, momentum resets, and cross-functional coordination.
• Partner with Sales Leadership to set team strategy and build better workflows and tooling as we scale.
• Hire, onboard, and ramp new AEs. Set clear expectations early and coach to consistent execution.

Requirements

• 7+ years of sales experience with a consistent track record of hitting targets.
• 3+ years of people management experience leading quota-carrying AEs.
• Demonstrated success developing talent through hands-on coaching (call coaching, deal reviews, 1:1s, clear standards).
• Strong operational discipline and comfort using data and reporting to guide coaching and execution.
• Comfortable with sales tech like Salesforce and Salesloft (or similar).
• A bachelor’s degree or equivalent practical experience.
• Genuine interest in fintech and helping founders and finance teams run better financial operations.
• Experience selling to founders and finance teams (controllers, finance managers, heads of finance) is a plus.

Total Rewards Package

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $257,900 - $322,400
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $232,200 - $290,200

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We're looking for a Senior Product Manager to own Mission Control from strategy to execution,and to build the next generation of the platform from the ground up. The tooling your users need doesn't fully exist yet, which makes this a genuinely 0-to-1 role with real stakes: what you build will be felt by nearly every team at Mercury, every single day.

As part of the journey, we would expect you to:

• Own the Mission Control roadmap: Define and drive the strategy and execution plan for Mercury's internal operator platform, keeping pace with Mercury's growth and regulatory requirements.
• Build for the people who run Mercury: Develop deep empathy for the operators who live in Mission Control every day,payment ops, banking engineers, compliance, customer support,and translate their workflows into efficient, elegant tooling they'll rely on.
• Set a high quality bar for internal products: Champion Mercury's design and quality standards in internal tooling, proving that "internal-facing" doesn't mean second class.
• Leverage AI to ship and scale: Identify where AI-powered features and intelligent automation can give operators leverage,helping them work faster, catch issues sooner, and do more with less.
• Define controls and safety: Own the design of role-based access controls, separation of duties workflows, and audit logging that ensure safe, compliant actions across the platform.
• Drive cross-functional alignment: Partner with engineering, design, compliance, risk, and operations to align on priorities and ship outcomes that keep Mercury's banking* operations running at their best.

Some things that might make you successful in a role like this:

• 7+ years of product management experience, ideally in fintech or building operator-facing or internal platforms.
• A track record of shipping high-quality internal tools, admin experiences, or operator platforms,not just building them, but making them something teams are proud to use.
• Deep empathy for internal users who rely on your product to do high-stakes work every single day.
• Genuine excitement about AI as a product tool: you think actively about how AI can make operators faster and more effective, not just as a buzzword but as something you'd build toward.
• Comfort navigating technical complexity,you engage deeply with engineers on systems, data flows, access control, and audit requirements without needing to write the code yourself.
• A strong design sensibility that extends beyond consumer products,you believe every user interface deserves thoughtfulness, even when the user sits inside the company.
• An excellent communicator and collaborator who thrives working across a diverse set of stakeholders and levels of seniority.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

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That spirit is at the heart of this Account Executive role at Mercury, where success comes from being a true multipurpose operator: someone who can prospect, run discovery, adapt on the fly, decode messy financial workflows, and make founders feel understood and supported.

At Mercury, we build modern business banking along with tools for payments, cards, and cash management so companies can run their finances from a single, intuitive dashboard. We are looking for multiple Account Executives to help a wide range of businesses make Mercury the core of how money moves through their company.

One day you might be talking to a fast-growing AI startup, the next to an ecommerce brand you love, or a 30-year-old family-owned business that is ready to modernize its banking and finance operations. Many of these customers are lean and fast-moving, and they will look to you as a partner who understands both their business and their operations.

This is a full-cycle, quota-carrying, consultative role in a fast-changing environment where you will build and iterate on your own sales motion.

Responsibilities

• Own a quota and the full sales cycle from first touch through activation across a diverse range of companies across all stages, industries, and use cases.
• Design and execute your own pipeline strategy across outbound, inbound, and creative channels, while partnering closely with SDRs.
• Run high-quality discovery with founders, operators, and lean finance teams to uncover real problems in how they manage cash, payments, and financial operations.
• Connect pain-points to Mercury's products and tell clear, simple stories that help customers make confident decisions.
• Drive a strong pipeline of high-velocity deals while staying in control of your time and competing priorities.
• Collaborate with Account Management, Partnerships, Marketing, and Product to win complex deals and unlock new segments.
• Turn what you see in the field into structured feedback and ideas that improve our go-to-market motion, processes, and product.

Who You Are

• Coachable and growth-oriented. You seek out feedback, integrate it quickly, and can point to a clear improvement curve in your recent roles.
• Curious, creative, and strategic. You ask why, not just what, and you adjust your approach based on the customer, especially in founder-led cycles.
• Scrappy and resourceful. You are comfortable without a rigid playbook, clean territory, or heavy inbound, and you know how to build pipeline from almost zero.
• Disciplined and accountable. You manage your time, pipeline, and follow-through with intention and take ownership of both inputs and outcomes.
• Comfortable with ambiguity. You have succeeded in environments where product, ICP, and GTM change quickly, and you adapt rather than stall.
• Collaborative generalist. You enjoy working with SDRs, marketing, product, and post-sales, and you are excited to take on projects beyond your core deals when they unlock revenue opportunities for Mercury.
• Willing to travel on occasion for conferences or strategic in-person meetings.

Qualifications

• At least three years of closing experience in an Account Executive role, or equivalent full-cycle experience in a similar capacity.
• Experience selling to founders, owner-operators, or small leadership teams is a plus.
• Proven ability to build and manage a high-quality pipeline and hit or exceed targets in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to tailor your message to different audiences.
• A bachelor's degree or equivalent practical experience.
• Genuine interest in fintech and how better financial tools can help growing businesses operate and scale.

Total Rewards Package

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $169,900-$212,400
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $153,000-191,200

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You'll sit at the intersection of customer experience, automation quality, and operational efficiency, partnering closely with Customer Support Strategy and Ops, Engineering, Product and external vendors to ensure the bot delivers a high-quality, safe, and trustworthy experience at scale.

Along with the bot-focused work, you will be instrumental in defining the AI strategy within the CS org, creating best practices and supporting peers across CS in investigating AI solutions to maximise efficiency within the team.

Key Responsibilities:

• Partner with CS and Product leadership to define the strategy and roadmap for our chatbot and email AI agents to contribute to company OKRs
• Architect and optimize AI agent workflows and procedures: Design simple, reliable conversation workflows and automations so our chatbot asks the right questions, clarifies common customer needs, and responds with accurate information, appropriately escalating to live support when needed.
• Quality reviews, analytics and bot coaching: Conduct regular reviews of bot conversations and high-level report analysis to identify trends, areas of opportunity and potential risk within the chatbot.
• Cross-collaboration to improve resolution rate and quality: Work with partners in Engineering, Product and CS Strategy and Ops to maximise the types of interactions the chatbot can support and resolve - connecting new data sources or systems on the backend to give the bot greater scope, implementing new workflows that use this data to solve new customers requests without live support intervention.
• Optimise the AI Agent experience across all channels: Expand upon the types of interactions and experiences that qualify for the email AI agent and other asynchronous channels.
• Compliance and security: Ensure Mercury's high standards for security and compliance are woven into the foundations of our AI-assisted CS strategy
• AI vendor relationship owner: Own the relationship with AI vendors for CS solutions, including Intercom. Raising issues, requesting fixes, staying on top of product releases and coordinating changes that impact CS operations
• Scoping of internal agent co-pilot: Drive efforts to assess and implement agent assist AI tools to maximise agent efficiency
• Evaluation of AI tooling for CS partners: Support other teams, such as Learning and Development and QA in evaluating how other tools' AI offerings can increase efficiency across CS.

What You Bring to the Table:

• 1–3 years of experience in configuration of customer-facing AI agent/chatbot (e.g., Fin by Intercom, Ada, Zendesk AI)
• 5+ years of experience in customer support backend operations or CS systems administration
• Systems thinker and problem solver, with experience in testing new solutions and change management for CS teams
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical audiences
• Analytical thinking: ability to interpret data quickly and translate it into actionable decisions
• Cross-collaboration: works effectively with cross-functional partners across Engineering, Product, Compliance, Core Customer Support
• Stakeholder communication: delivers clear, concise updates to stakeholders at all levels
• Adaptability and a growth mindset, thriving in a fast-paced, ever-evolving environment
• Proven ability to work cross-functionally, particularly with technical teams like Engineering, Product, and Security
• An interest in software development or engineering, enabling deeper technical conversations with our engineering teams
• Experience with core customer support platforms such as Zendesk, Guru, MaestroQA/Rippit
• Proficiency in SQL and familiarity with navigating data tables
• Experience supporting remote or distributed workforce models

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $143,400 - $168,700 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $129,100 - $151,800 USD
• Canadian employees (any location): CAD $130,500 - $153,500

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We're looking for a Sr. Program Manager to serve as the operational backbone of this effort, working directly alongside the Bank Management Team.

This is a high-visibility, high-impact role for someone who combines rigor and high-quality execution with the speed and scrappiness of a startup. You'll own the day-to-day operating rhythm of Mercury's charter pursuit, build the systems that give leadership visibility into how the program is actually operating, and drive execution across every cross-functional workstream. You'll be a true thought partner to the team not just executing on their priorities, but helping shape them.

If you're a problem seeker who thrives in ambiguity, creates structure where none exists, and holds a relentlessly high quality bar, this role is for you.

Program Management & Execution

• Own day-to-day program management for Mercury's bank charter initiative: set roadmaps, track milestones, sequence work, and drive accountability across a broad set of cross-functional stakeholders
• Build and run the operating rhythm of the charter program – ensuring teams move at high velocity with clarity on priorities, owners, and timelines
• Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions
• Surface risks early and clear blockers quickly – you'll always know where things stand, what's at risk, and what needs to escalate
• Scope and run special projects within the broader charter effort – from readiness workstreams to operational build-outs

Reporting, Metrics & Visibility

• Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating
• Prepare executive status updates, board materials, and investor-grade presentations
• Drive disciplined reporting cadences – ensure clarity, alignment, and transparency across all charter workstreams without introducing bureaucracy

Leadership Support & Stakeholder Management

• Act as a thought partner to the bank management team
• Run leadership meetings: prepare agendas, capture decisions and action items, and drive follow-through
• Liaise with external consultants and outside counsel to ensure subject matter expertise is brought in at the right time and integrated effectively

Culture & Team Operations

• Own cultural programs and initiatives that support the Charter team's cohesion and momentum: onsites, company meeting content, pulse surveys
• Be a driver of Mercury's overall bank readiness – ensuring the organization is prepared across people, process, and technology
• Design AI-enabled workflows and internal systems that support scale and reduce manual/operational work

What We're Looking For

• 7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)
• Strong cross-functional partnership skills with a proven ability to influence without authority. You create accountability with people who don't report to you and drive alignment across teams
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments. You're a bridge builder who connects strategy to execution
• A problem seeker comfortable with ambiguity and skilled at creating structure where none exists
• A 'get things done' mentality: you dissect complex problems, identify solutions, and drive them to completion with a high degree of autonomy
• Exceptional written and verbal communication: exec-ready memos, board-quality decks, investor updates, and the ability to lead a room of senior stakeholders
• Extreme attention to detail with a high regard for precision
• AI fluency: you actively design AI-enabled workflows to increase your leverage, automate operational work, and support scale

Bonus

• Experience working directly with C-suite and board
• Familiarity with bank charter applications, regulatory processes, or financial institution operations
• Experience building operating rhythms, OKR/goal-setting frameworks, or metrics infrastructure from scratch
• Experience with cultural programs, team operations, or internal communications at a high-growth company

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - 203,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - 183,400
• Canadian employees (any location): CAD 154,100 - 192,600

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As a Senior Manager - Account Development, you will:

• Lead and develop your team, including coaching and mentoring Account Development Managers through structured 1:1s, call reviews, and account strategy sessions.
• Own your team's performance, driving consistent attainment of expansion goals by tracking pipeline health, conversion rates, and leading indicators.
• Shape strategy and the go-to-market playbook, defining how the team identifies, prioritizes, and engages high-propensity accounts using product-usage data, lifecycle triggers, and predictive scoring.
• Lead cross-functionally, serving as the primary Account Development voice with Product, Marketing, Data, and Revenue Operations.

We're looking for someone who is coachable and growth-oriented, treats coaching like a craft, is curious and practical, has high ownership, is trust-building and direct, disciplined and accountable, comfortable with ambiguity, and collaborative.

The ideal candidate will have 7+ years of experience in Growth Sales, Account Management, or Customer Expansion roles, with a consistent track record of hitting targets. They should also have 3+ years of people management experience leading quota-carrying teams running an upsell, expansion, or account growth motion.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

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As part of the journey, we would expect you to:

• Own the Ledger roadmap: Drive strategy and execution for Mercury's Double Entry Ledger (DEL),the financial system of record.
• Drive org-wide ledger adoption: Partner with payment rails teams to enable their flows on the ledger platform, ensuring event-to-ledger integration is clean, correct, and scalable.
• Build next generation financial infrastructure: Own the implementation of our financial processes across charts of accounts, transfer code definitions, and GL mapping frameworks that connect to our core systems of record.
• Partner with Finance and Accounting: Translate accounting requirements into product architecture, and translate product decisions back to stakeholders who think in debits, credits, journal entries, and regulatory reports.
• Set the financial data standard: Define what clean, reconcilable financial data looks like at Mercury. Work with the Reconciliation team to ensure every ledger entry is accurate, traceable, and exception-free.
• Navigate a complex, high-stakes stakeholder environment: Coordinate across banking platform teams, payment rails teams, Finance, Compliance, Risk,all of whom depend on your platform and have a voice in how it evolves.

Some things that might make you successful in a role like this:

• 7+ years of product management experience in fintech, financial services, or platform/infrastructure product roles.
• Real technical fluency: you can engage credibly with engineers on event-sourced architectures, database consistency models, double-entry accounting data models, and financial data pipelines,not as a generalist, but as a peer.
• Meaningful background in accounting, finance, or banking operations,you understand chart of accounts, GL mapping, journal entries, reconciliation workflows, and why they matter to regulators.
• Experience building and scaling internal platform products with broad adoption requirements,you know how to work with adopter teams, reduce onboarding friction, and drive org-wide standardization across a distributed set of engineers.
• A highly structured, data-driven approach to product decisions: you think in systems, model second and third-order effects, and communicate tradeoffs in a way that lands with both engineering and finance audiences.
• Exceptional cross-functional communication,you earn credibility in rooms with accountants, engineers, compliance officers, and regulators, and you hold your own in all of them.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

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This role exists to help Mercury keep building. Litigation at Mercury is not about posturing or perfection. It's about making clear-eyed decisions under pressure, managing risk thoughtfully, and ensuring that disputes don't distract from or unnecessarily constrain the company's ability to move forward.

You'll be responsible for how Mercury approaches adversarial matters across the company, from early assessment through resolution, and for building the systems that allow us to handle those matters consistently as we scale.

Key responsibilities include:

• Owning Mercury's litigation and disputes portfolio, including civil litigation, arbitration, investigations, regulatory enforcement, and other adversarial matters.
• Setting litigation strategy, grounded in facts, risk tolerance, and business context.
• Building and scaling Mercury's litigation function, including playbooks, escalation frameworks, and outside counsel strategy, with an eye toward achieving differentiated outcomes.
• Overseeing subpoena and government request response, balancing speed, rigor, and practicality.
• Advising senior leadership and the Board during high-stakes situations, helping the company navigate tradeoffs and move forward decisively.
• Identifying patterns across matters, and partnering with teams to reduce future risk through better systems, product design, or processes.

Ideal candidate:

• 12+ years of legal experience, with significant litigation or enforcement experience.
• Exceptional communicator and advocate, able to explain complex issues clearly and persuasively.
• Strategic, practical thinker who can weigh risk without slowing the business unnecessarily.
• Comfortable owning decisions and giving direct advice when there's no obvious right answer.
• Creativity is required, and a willingness to push beyond 'the way things are normally done' to achieve outsized outcomes for Mercury.

We'd love to see:

• A mix of in-house experience at a technology company (particularly in regulated industries) along with a strong law firm litigation background, with hands-on exposure to contested matters.
• Fintech, financial services, and/or government experience are a plus.
• Experience with government investigations/enforcement (federal + state) with pragmatic response posture.
• Strong legal-tech instincts (including AI) - can evaluate tools, deploy them responsibly, and drive adoption to make the team meaningfully faster.

About the Legal team:

Our Legal team exists to help Mercury build faster and better , responsibly. We focus on thinking from first principles, creating valuable business outcomes, producing high-quality work, and doing it in a super-collaborative, growth-oriented team setting. We partner closely with teams across the company and believe that good legal judgment, applied thoughtfully, enables innovation rather than standing in its way.

Why this role matters:

As Mercury continues to grow, disputes and enforcement matters will increase in complexity and impact. This role ensures that Mercury can meet those moments without losing focus , protecting the company so it can keep building products that customers trust.

If you're excited by responsibility, judgment, and helping a fast-growing company navigate real-world complexity, we'd love to talk.

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Job Description:

Before 1965, it was extremely difficult and time-consuming to analyze complicated signals, like radio or images. You could solve it, but you had to throw a ton of compute at it. That all changed with the invention of the Fast Fourier transform, which could efficiently break that signal down into the frequencies that are a part of it.

The Risk Onboarding team is working on efficiently reviewing customers’ applications without compromising on quality. We are the front line of defense for preventing money laundering and financial crimes, building systems to verify that someone is who they say they are and that we are allowed to do business with them.

About Us:

At Mercury, we craft an exceptional banking experience for startups. Our team is focused on ensuring our products create a safe environment that meets the needs of our customers, administrators, and regulators.

Job Responsibilities:

As part of this role, you will:

• Partner with data science & engineering teams to design and deploy ML & Gen AI microservices, primarily focusing on automating reviews
• Work with a full-stack engineering team to embed these services into the overall review experience, including human in the loop, escalations, and feeding human decisions back into the service
• Implement testing, observability, alerting, and disaster recovery for all services
• Implement tracing, performance, and regression testing
• Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone who’s excited to help shape and build Mercury’s future

Ideal Candidate:

The ideal candidate for the role has:

• 7+ years of experience in roles like machine learning engineering, data engineering, backend software engineering, and/or devops
• Expertise with:

• A full modern data stack: Snowflake, dbt, Fivetran, Airbyte, Dagster, Airflow
• SQL, dbt, Python
• OLAP / OLTP data modelling and architecture
• Key-value stores: Redis, dynamoDB, or equivalent
• Streaming / real-time data pipelines: Kinesis, Kafka, Redpanda
• API frameworks: FastAPI, Flask, etc.
• Production ML Service experience
• Working across full-stack development environment, with experience transferable to Haskell, React, and TypeScript

Total Rewards Package:

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Salary Range:

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

Diversity & Belonging:

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

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In this role, you'll apply strong analytical judgment and product intuition to help us understand customer behaviour, evaluate trade-offs, and make smart investment decisions across the cards and lending lifecycles , from eligibility and activation to spend, retention, incentives, and credit performance. You'll help build a data-informed culture across Mercury so teams can move quickly, measure what matters, and invest intelligently.

Key responsibilities include:

• Bringing impeccable communication and complete ownership , independently identifying opportunities, developing strong points of view, and influencing executives, Cards & Credit leaders, and cross-functional partners through clear, concise, and persuasive storytelling.
• Developing a nuanced understanding of cardholder behaviour and economics, helping teams reason about trade-offs between growth, engagement, risk, and unit economics.
• Defining, owning, and analysing metrics that inform both tactical decisions and long-term strategy across the cards and credit lifecycle (e.g., eligibility, activation, spend, utilisation, rewards, retention, loss signals).
• Designing and evaluating experiments using rigorous statistical approaches, including A/B testing, cohort analysis, causal inference techniques, and trend analysis.
• Building and improving data pipelines and tools to streamline data collection, processing, and analysis workflows, ensuring the integrity, reliability, and security of data assets.
• Building and deploying predictive models to forecast key outcomes, inform product treatments, and deepen understanding of causal drivers.

Requirements include:

• 7+ years of experience working with large datasets to drive product or business impact in data science or analytics roles.
• Fluency in SQL and comfort with Python.
• Strong judgment in defining and analysing product metrics, running experiments, and translating ambiguous questions into structured analyses.
• Exceptional proactivity and independence , identifying opportunities, forming strong points of view, and making your case to stakeholders.
• Experience with ETL processes and modern data modelling (e.g., dbt, dimensional models, Airflow), with a solid understanding of how data is produced and consumed.
• Experience in analytical approaches ranging from behavioural modelling to experimentation to optimisation , and, importantly, know when simpler approaches are the right answer.
• Apply AI tools to accelerate analytical and business workflows, improving scalability, decision quality, and reducing manual or repetitive work across teams.

Nice to have:

• Experience working on cards or credit products, with familiarity in card economics and lifecycle concepts (e.g., spend behaviour, interchange, rewards and incentives, utilisation, credit limits, retention).
• Experience developing quantitative pricing models or engines (e.g., dynamic pricing, incentive optimisation, or marketplace pricing systems).
• Experience applying optimisation techniques to resource allocation or decision systems (e.g., customer operations, capacity planning, or policy optimisation).
• Experience building or supporting credit models, including probability of default modelling, cashflow modelling, or dynamic credit limit setting.

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As a Salesforce Developer, you'll work closely with Architecture, Data, TPM, and Systems Experience to turn intent into reality. Your responsibilities will include:

• Building and maintaining Salesforce functionality (flows, automation, objects, permissions)
• Implementing architectural designs without diverging from intent
• Improving reliability, performance, and maintainability of GTM systems
• Reducing tech debt and replacing fragile workarounds with durable solutions
• Partnering with Data Strategy to ensure clean data generation
• Supporting integrations and tooling across the revenue stack
• Participating in incident response and platform debugging
• Helping migrate functionality into core platforms rather than adding new tools

To succeed in this role, you'll need:

• 8+ years experience in Salesforce development or platform engineering roles
• Strong hands-on experience with Salesforce automation, flows, object models, permissions, and integrations
• Excited to own and maintain API-based integrations between Salesforce and downstream/upstream systems
• Demonstrated ability to build and refactor systems with durability, performance, and maintainability in mind
• Experience partnering with cross-functional teams to implement technical solutions
• Strong debugging and problem-solving skills in production environments
• Clear communication skills and comfort explaining technical tradeoffs

Preferred qualifications include experience with Salesforce Data Cloud, familiarity with GTM workflows, revenue operations, or customer lifecycle systems, and exposure to data pipelines, ETL processes, or downstream analytics usage.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,400 - 198,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,600 - 178,200
• Canadian employees (any location): CAD $149,700 - $187,100

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That spirit is at the heart of this Account Executive role at Mercury, where success comes from being a true multipurpose operator: someone who can prospect, run discovery, adapt on the fly, decode messy financial workflows, and make founders feel understood and supported.

At Mercury, we build modern business banking along with tools for payments, cards, and cash management so companies can run their finances from a single, intuitive dashboard. We are looking for multiple Account Executives to help a wide range of businesses make Mercury the core of how money moves through their company.

One day you might be talking to a fast-growing AI startup, the next to an ecommerce brand you love, or a 30-year-old family-owned business that is ready to modernize its banking and finance operations. Many of these customers are lean and fast-moving, and they will look to you as a partner who understands both their business and their operations.

This is a full-cycle, quota-carrying, consultative role in a fast-changing environment where you will build and iterate on your own sales motion.

Responsibilities

• Own a quota and the full sales cycle from first touch through activation across a diverse range of companies across all stages, industries, and use cases.
• Design and execute your own pipeline strategy across outbound, inbound, and creative channels, while partnering closely with SDRs.
• Run high-quality discovery with founders, operators, and lean finance teams to uncover real problems in how they manage cash, payments, and financial operations.
• Connect pain-points to Mercury's products and tell clear, simple stories that help customers make confident decisions.
• Drive a strong pipeline of high-velocity deals while staying in control of your time and competing priorities.
• Collaborate with Account Management, Partnerships, Marketing, and Product to win complex deals and unlock new segments.
• Turn what you see in the field into structured feedback and ideas that improve our go-to-market motion, processes, and product.

Who You Are

• Coachable and growth-oriented. You seek out feedback, integrate it quickly, and can point to a clear improvement curve in your recent roles.
• Curious, creative, and strategic. You ask why, not just what, and you adjust your approach based on the customer, especially in founder-led cycles.
• Scrappy and resourceful. You are comfortable without a rigid playbook, clean territory, or heavy inbound, and you know how to build pipeline from almost zero.
• Disciplined and accountable. You manage your time, pipeline, and follow-through with intention and take ownership of both inputs and outcomes.
• Comfortable with ambiguity. You have succeeded in environments where product, ICP, and GTM change quickly, and you adapt rather than stall.
• Collaborative generalist. You enjoy working with SDRs, marketing, product, and post-sales, and you are excited to take on projects beyond your core deals when they unlock revenue opportunities for Mercury.
• Willing to travel on occasion for conferences or strategic in-person meetings.

Qualifications

• At least one year of closing experience in an Account Executive role, or equivalent full-cycle experience in a similar capacity.
• Experience selling to founders, owner-operators, or small leadership teams is a plus.
• Proven ability to build and manage a high-quality pipeline and hit or exceed targets in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to tailor your message to different audiences.
• A bachelor's degree or equivalent practical experience.
• Genuine interest in fintech and how better financial tools can help growing businesses operate and scale.

Compensation

• The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
• New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $134,000-$168,200
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,000-$151,400

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Your responsibilities will include answering user questions over chat, email, and phone, handling user account requests, teaching customers how to use our product, identifying systemic flaws that lead to user problems, and working with our engineering team to find and squash bugs.

You should have 2+ years of experience in a Customer Experience / Customer Support role, consistently exercise empathy, exude competence, and enjoy thinking about how to automate as much of your job as possible.

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!

Schedule options:

Sunday - Thursday

Tuesday - Saturday

Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!

Your working schedule will be fixed - this is long-term commitment, not a rotating shift.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

Our target new hire base salary ranges for this role are the following:

US employees in the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $48,100 - $58,400

US employees outside of the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $43,300 - $52,500

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In this role, you'll define how we measure performance, prioritize investments, and accelerate value creation across the customer lifecycle , with a high bar for rigor and a bias toward execution. You'll partner closely with Product, Engineering, Marketing, Sales, and Finance to ensure our most important decisions are grounded in trusted data and clear experimentation frameworks.

Key responsibilities include:

• Lead and develop a team of Data Scientists embedded across go-to-market, growth product, monetization, and core product experiences
• Define the measurement and experimentation strategy across the customer lifecycle , from acquisition and activation to monetization, expansion, and retention , ensuring our investments are grounded in rigorous analysis and trusted data
• Elevate the craft of experimentation, pricing and monetization analytics, and commercial performance measurement, balancing analytical precision with decision velocity
• Partner closely with Product, Marketing, Sales, and Finance to shape roadmaps, evaluate ROI, and guide revenue forecasting and capital allocation decisions
• Translate complex quantitative signals into clear insights that influence product direction and revenue strategy
• Increase team leverage by building scalable analytics systems and self-serve capabilities that power reliable, AI-enabled insights across growth, monetization, and core product experiences
• Operate effectively in ambiguity, setting clear priorities that balance user value, growth, and long-term business impact

Requirements include:

• 10+ years of experience, with 3+ years leading high-performing data teams
• Deep experience in growth, monetization, and product analytics, along with a proven track record of partnering with Product, Marketing, Sales, and Finance to shape roadmaps and drive revenue outcomes
• Strong business judgment, with the ability to balance analytical rigor with decision velocity in high-impact commercial environments
• Highly fluent in experimentation design, attribution, and causal inference, with the ability to raise the bar on analytical craft across a team of senior ICs
• Experience building scalable analytics frameworks and self-serve capabilities that increase leverage and support AI-enabled insight generation within growth and product domains
• Thrive in ambiguity, setting clear priorities that balance user value, growth, and long-term business impact

Total rewards package includes base salary, equity (stock options), and benefits. Salary and equity ranges are highly competitive within the SaaS and fintech industry.

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Legal Ops is very well-loved here, maybe a little too well-loved! This role exists because there's more demand than we can cover today. Our attorneys actively seek out our help and trust us to make their work better, faster, and more efficient. You'll step in as a dedicated project partner, owning complex and cross-functional initiatives from start to finish. Expect lots of variety, a fast-moving environment, and plenty of opportunities to learn and grow. You'll wear multiple hats and act as a true force multiplier for the team.

You'll partner closely with attorneys to provide hands-on project management support across a wide range of legal areas, including corporate, litigation, IP, regulatory, product, privacy, commercial, and employment. You'll support day-to-day corporate work like entity management, board and stockholder matters, corporate records, and compliance, and you'll help drive larger transactions and milestone moments when they come up. You'll own and help manage our patent and trademark portfolios and run the patent incentive program. You'll support product and regulatory work by helping manage licensing requirements, product compliance efforts, taking the lead on exams, audits, and due diligence, and driving new product development that benefits both our company and our customers.

A big part of the role is building better ways of working. You'll design and document new processes, fix ones that aren't working, and introduce tooling, automation, and reporting. You'll also explore and implement AI solutions to reduce manual work and scale our impact.

You'll own project plans, timelines, and status updates, anticipate friction, escalate thoughtfully, and keep things moving even when the path isn't perfectly clear. You'll lead cross-functional initiatives with product, partnerships, compliance, finance, and our exec team, and collaborate externally with outside counsel, consultants, and financial partners. Along the way, you'll make decisions, take ownership, and move projects forward with confidence.

We're looking for someone with 8+ years of experience in legal project management or as a senior paralegal, with a mix of law firm and in-house experience, ideally at a technology company. Experience supporting complex work in corporate, litigation, IP, and/or regulatory areas is required, and experience in Fintech, financial services or a highly regulated tech environment is a plus.

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This role is ideal for someone who thrives on hitting targets and metrics, and is driven to become the top-performing salesperson in the industry. You will be the face of our company, reaching out to potential customers and introducing them to Mercury.

Responsibilities:

• Conduct research to identify and target potential customers while collaborating with the sales team to develop and implement outreach strategies.
• Cold call, social and email prospecting to generate interest and schedule meetings.
• Qualify leads to ensure they meet our ideal customer profile.
• Build relationships with prospects to understand their needs and pain points and schedule meetings with the sales team.
• Track and report on sales metrics and pipeline activity.

Requirements:

• 1 year of experience in sales/business development or something you feel is equivalent.
• Excellent communication skills with the ability to share complicated ideas with clarity and precision.
• Proven track record of achieving and exceeding goals.
• Creative and tenacious, always looking for new and innovative ways to reach potential customers.
• Passion for fintech.
• Enjoy learning about companies with complex technical products.

Total rewards package includes base salary, equity (stock options/RSUs), and benefits.

Salary and equity ranges are highly competitive within the SaaS and fintech industry, and are updated regularly using the most reliable compensation survey data for our industry.

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We believe the future of financial software is infrastructure that works on your behalf. Mercury's API is how our most ambitious customers interact with us programmatically: pulling transaction data, managing accounts, and increasingly, connecting Mercury to AI-powered workflows through integrations like MCP.

We're looking for a product manager to own Mercury's API, our integrations with the broader AI and developer tool ecosystem, and the AI-powered product experiences we're building to make Mercury programmable and intelligent. This is a role for someone who's been building in the API and AI space already and who sees the opportunity to make a bank programmable as one of the most interesting product problems available right now.

As part of the journey, we would expect you to:

• Own the roadmap for Mercury's API and drive it from niche, read-heavy usage toward a comprehensive platform that enables customers to build on top of Mercury.
• Define Mercury's strategy for connecting to the broader ecosystem of AI tools and developer platforms including how we expose capabilities, what integrations we prioritize, and how we become a first-class citizen in agentic workflows.
• Lead the product vision for how AI transforms the way people interact with their finances inside Mercury: from asking questions about their business to taking action on their behalf.
• Develop a deep understanding of how Mercury's most technical customers use our API today, and what they're trying to do that they can't yet.
• Partner with engineering to make hard technical tradeoffs about API design, data access, and capabilities: you should be able to hold your own in these conversations.
• Work closely with Mercury's growth and partnerships teams to ensure our API and AI products are a competitive advantage in acquisition and retention.
• Navigate a high-velocity environment where leadership cares deeply about this space and expects you to move fast and think originally.

Some things that might make you successful in a role like this:

• You're genuinely excited about what's happening in AI right now and are actively building with these tools. You have side projects. You have opinions about where agents are going. You've used MCP. You're not waiting for someone to tell you what's possible.
• 7+ years of product management experience, with meaningful time spent building API products, developer tools, or AI-powered products. You've worked on things that are largely invisible to end users but critically important to the people who use them.
• You understand what it means to build for developers and technical users.
• You thrive in a culture where leadership is deeply engaged.
• You can take a nascent product area with real traction and turn it into a coherent strategy with a clear roadmap.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $200,700 - $250,900
• Canadian employees (any location): CAD 189,700 - 237,100

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This role is ideal for someone who thrives on hitting targets & metrics, is focused on becoming the top-performing salesperson in the industry, and remains relentlessly optimistic in the face of rejection.

As a Sales Development Representative, you will be the face of our company, reaching out to potential customers and introducing them to Mercury. You will conduct research to identify and target potential customers, collaborate with the sales team to develop and implement outreach strategies, and cold call, social and email prospecting to generate interest and schedule meetings.

You will also qualify leads to ensure they meet our ideal customer profile, build relationships with prospects to understand their needs and pain points, and schedule meetings with the sales team. Finally, you will track and report on sales metrics and pipeline activity.

To be successful in this role, you will need to have 1 year of experience in sales/business development or something you feel is equivalent. You should be a people person with excellent communication skills, a hustler with a proven track record of achieving and exceeding goals, and a team player who wants to level up with your teammates.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

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Mercury is at a similar moment to when railroads expanded their networks, transforming commerce. With over 300,000 businesses relying on Mercury to run their finances, we're looking for an early member of our Account Development team to help customers move from initial adoption to deeper, more connected usage.

As an Account Development Manager, you'll work directly with Mercury customers at the moments that matter most in their journey, providing a human touch when timing and context are everything. This is a quota-carrying role focused on expansion and adoption, while also serving as a critical feedback loop to inform how Mercury continues to evolve.

Responsibilities:

• Identify high-propensity accounts by leveraging product-usage data, lifecycle triggers, and predictive scoring models,engaging where additional solutions (Credit, Treasury, Working Capital, etc.) will create the most value.
• Consistently exceed monthly expansion goals by building and maintaining a robust pipeline.
• Design smart outreach, combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities.
• Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook.
• Master, and help evolve, our internal tools and processes to manage a high-velocity pipeline with maximum efficiency.
• Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy.

Requirements:

• 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech a plus).
• Compelling communicator: able to translate complex concepts into crisp value propositions for founders, finance teams, and operators.
• Expansion Performance: Proven track record exceeding upsell targets through data-driven prioritization in a high-velocity environment.
• Builder’s mindset: energized by creating and iterating on processes within a fast-growing team.
• Bias to action & autonomy: swiftly converts new product launches and insights into cross-functional plays that reach customers and drive growth.
• Passion for FinTech or banking: you’re excited about shaping the future of modern financial services.

Total Rewards Package: The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Target New Hire Base Salary Ranges:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400-$134,300
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500-$120,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

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Mercury is actively becoming a bank. The controls you design, the procedures you write, and the evidence you build will be reviewed by regulators as part of that process. This is not process improvement at an established lender. It is foundational infrastructure for a new institution, and the commercial lending operation Mercury runs will reflect what you design.

As a Senior Credit Operations Analyst - Loan Operations, you will own loan booking, quality control, disbursements, payoffs, lien tracking, and reconciliation, establishing single-point ownership over activities currently distributed across multiple teams. You will design and implement a formal quality control function between underwriting approval and loan booking, establishing a control layer that scales with Mercury's credit products and regulatory obligations. You will build scalable, bank-grade workflows for each stage of the loan servicing lifecycle. You will design operational infrastructure for Standby Letters of Credit, including collateral controls, contingent liability tracking, and release procedures. You will translate operational requirements into system specifications, test plans, and user acceptance criteria in partnership with development teams. You will establish procedural documentation, SLAs, and control frameworks that hold up to regulatory examination. You will build and maintain loan tapes and operational reporting across the portfolio. You will contribute to standing up the broader credit program ahead of bank launch, including operational standards, procedures, controls, and exam-readiness documentation.

Ideal candidates will have 5+ years of experience across banking, fintech, or private credit operations. An inclusive 2+ years of experience in credit operations or loan servicing is preferred. Comfortable building in ambiguity and operating in a 0-to-1 environment. Strong written communication: the documentation you produce will be reviewed by bank regulators. It must be precise, defensible, and clear enough that an operator can follow it and an examiner can evaluate it. Experience owning core servicing workflows: booking, disbursements, payoffs, collateral management, or reconciliation. Experience translating operational requirements into system specifications or partnering with product and engineering teams on system design. Prior experience working in full-cycle credit management (origination, portfolio management, workout, etc.) is a plus. SQL and data skills are useful but not required.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Seattle, Los Angeles or San Francisco: $132,400 - $165,500

US employees outside of New York City, Seattle, Los Angeles or San Francisco: $119,200 - $149,000

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As part of the journey, we would expect you to:

Assist in identifying, analysing, and assessing risk throughout Mercury Scope and plan audits across finance and accounting functions. Conduct process walkthroughs and execute audit testing to confirm the design and operational effectiveness of internal controls Assess compliance with Mercury’s compliance obligations (regulatory reporting, financial reporting) Socialise, document, and report audit issues identified Collaborate with teams to develop appropriate action plans, track audit issue remediation, and conduct issue follow-up testing

Some things that might make you successful in a role like this:

Have experience scoping and planning new, complex audits Have experience leading audit teams and coaching team members Be comfortable conducting walkthroughs, creating audit test plans, and executing internal controls testing Have experience in leading finance and accounting audits Knowledge and experience auditing SOX, GAAP, IFRS and other regulatory reporting requirements. Have experience working with financial services companies, and have a working knowledge of laws, regulations and risk management standards for financial services Have the ability to quickly grasp and understand complex business processes Be able to build relationships/partnerships and work cross-functionally to drive time-sensitive deliverables, issues tracking, and reporting Have excellent written and verbal communication skills Be able to manage their own schedule to ensure deadlines are met Be a self-starter, someone who likes to innovate and think about how we can do things differently to be more efficient and effective Obtained related certifications (CISA, CIA, CPA, etc)

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The Sales Development team is a critical part of our growth engine. We’re a high-performing, collaborative, and driven team that thrives on curiosity, creativity, and results.

Some things you’ll do on the job:

• Lead & Coach: Provide high-impact 1:1 coaching to a group of SDRs focused on driving pipeline generation in new verticals. Guide them through LinkedIn, email, and cold call strategies that drive high quality meetings for our AE teams.
• Pipeline Management: Oversee pipeline health and lead distribution across the team to ensure consistent, qualified opportunity generation.
• Messaging Ownership: Help build and refine outbound messaging that resonates with our ICP.
• Conversion Optimization: Identify patterns in high-performing outreach and scale winning tactics to drive better conversion rates across the team.
• Training & Enablement: Build and lead training sessions on prospecting best practices, objection handling, and effective channel usage.
• Motivate & Inspire: Be a source of energy and accountability. Create a culture of excellence and continuous improvement on your pod.
• Cross-functional Partnership: Work closely with Sales, Marketing, and GTM Strategy to align on ICPs, lead prioritization, and campaign execution.

You should have:

• 2–3+ years of experience in a Sales Development role within a B2B SaaS environment, with at least 18+ months in a leadership role managing teams of 7+ sales reps – you’re comfortable with a high velocity sales motion and managing all aspects of several SDRs at once.
• Proven track record of coaching SDRs 1:1 and leading training across cold calls, email, and LinkedIn outreach.
• Experience managing a large pipeline across multiple reps, able to analyze metrics, prioritize high-value opportunities, and course-correct quickly.
• Deep understanding of outbound sales strategies and how to drive consistent conversion from prospecting to qualified opportunity.
• Strong written and verbal communication skills, can articulate value propositions and give actionable feedback to SDRs.
• A motivating presence: you uplift those around you, create accountability, and lead by example.
• Comfortable operating in a fast-paced, ambiguous environment where experimentation and adaptability are key.
• Familiarity with tools like Salesforce, Salesloft, Apollo, Gong, and LinkedIn Sales Navigator plus awareness of new tools/ integrations/ AI use cases to improve SDR efficiency.
• Having a curious mindset and the ability to quickly ramp up on a new vertical is essential.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $137,200 - $171,500
• US employees outside of the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $123,500-$154,400

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As part of the journey, we would expect you to:

Assist in identifying, analysing, and assessing risk throughout Mercury and contribute to the development of the annual audit plan Scope and plan multiple audits across Mercury products and operations Conduct process walkthroughs and execute audit testing to confirm the design and operational effectiveness of internal controls Assess compliance with Mercury's compliance obligations Socialise, document, and report audit issues identified Collaborate with teams to develop appropriate action plans, track audit issue remediation, and conduct issue follow-up testing

Some things that might make you successful in a role like this:

Have experience in auditing or managing risk associated with BSA/AML, sanctions, transaction monitoring, customer due diligence, unusual activity reporting, and related operational controls Have experience working with financial services companies, and have a working knowledge of laws, regulations and risk management standards for financial services Have experience scoping and planning complex audits Have experience leading audit teams and coaching team members Be comfortable conducting walkthroughs, creating audit test plans, and executing internal controls testing Have the ability to quickly grasp and understand complex business processes Be able to build relationships/partnerships and work cross-functionally to drive time-sensitive deliverables, issues tracking, and reporting Have excellent written and verbal communication skills Be able to manage their own schedule to ensure deadlines are met Be a self-starter, someone who likes to innovate and think about how we can do things differently to be more efficient and effective

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

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Senior Counsel - Product & Regulatory (Investment Products)

About the Role

There's a version of investment products legal work that's mostly about maintaining what already exists. Reviewing disclosures that haven't changed in years, advising on products whose architecture was set long before you arrived. This isn't that. Mercury Treasury and Mercury Invest are in some ways still taking shape and must continually rise to the occasion to meet evolving customer needs.

As a Senior Counsel on our Product & Regulatory Legal team, you will serve as the primary legal advisor for Mercury Treasury and Mercury Invest, the products through which Mercury's business and consumer customers access non-deposit investment products. You'll advise across the full product life cycle, including everything from supporting new feature development, drafting disclosures, calibrating on content for marketing and customer communications, and advising on operational matters with regulatory impacts.

What You'll Do

• Own the investment products portfolio and serve as the primary legal advisor for Mercury Treasury and Mercury Invest
• Work across the company, building relationships with product, compliance, risk, engineering, and operations teams
• Advise and support compliance on regulatory matters affecting investment products
• Flex and grow, contributing to other product areas and gaining new experiences and broadening your expertise over time
• Use AI intentionally, bringing a working knowledge of AI tools in legal workflows and a genuine interest in finding new ways to drive efficiency
• Be a storyteller, translating dense regulatory concepts into straightforward, energizing narratives for product teams and other stakeholders
• Stay curious and agile, embracing each new regulation, market shift, or product pivot as a learning opportunity

What You Should Have

• 6+ years of legal experience, with at least 2 of those years focused on non-deposit investment products
• Familiarity with the Investment Advisers Act, Securities Act, Investment Company Act, Regulation Best Interest, Form CRS/ADV, FINRA rules, and related regulatory frameworks
• Some in-house experience is preferred but not required
• Exceptional communication skills
• A proactive sense of ownership
• Strong working knowledge of AI use cases within legal roles and/or financial services generally and genuine interest in using AI to drive efficiency in your work

What Will Make You Successful Here

• You'll be expected to have a point of view, not just about what the regulation requires, but about how the product can meet that bar in a way that's elegant, scalable, and good for customers
• You'll spend a meaningful amount of your time on work that doesn't look like traditional legal practice, such as scoping cross-functional projects, pressure-testing product designs, and building operational processes alongside compliance and ops partners

Total Rewards Package

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry
• New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers
• Our target new hire base salary ranges for this role are as follows:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $219,000 - $273,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $197,100 - $246,400
• Canadian employees (any location): $207,000 - $258,700 CAD

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At Mercury, your mission, should you choose to accept it, is to help steer our cloud infrastructure into the future. With projects as dynamic as migrating our entire fleet to ECS and building out our golden paths for service deployment, your role is pivotal. This isn't just a job; it's an epic tale of transformation and triumph.

As a senior member of our infrastructure team, you will be equipped with essential tools and technologies designed for scaling and enhancing Mercury's infrastructure:

• AWS Services: Proficiently utilize EC2, RDS, IAM, Networking, Opensearch, and ECS to build and manage robust cloud environments.
• Terraform: Leverage Terraform for infrastructure as code to efficiently manage and provision our cloud resources.
• Agentic Infrastructure: Build the frameworks around using AI safely in our infrastructure, both for the agents and the users that kick off those agents.
• Monitoring and Observability Tools: Employ Prometheus, Grafana, Opensearch, and OpenTelemetry to maintain high availability and monitor system health.
• Version Control and CI/CD: Manage code and automate deployments using GitHub & GitHub Actions.

As we gear up for the next stages of Mercury's growth, you will:

• Build our “Infrastructure Platform” to support the growing needs of the Engineering Organization.
• Focus on building a platform that is AI friendly while still usable for engineers. We want our users to be humans and Agents.
• Lead key infrastructure projects, break-down complex initiatives, and define our infrastructure strategy through detailed RFCs and technical specifications.

Must haves:

• You have 5+ years of experience with AWS.
• You have extensive experience, ideally 3 years or more, with observability and monitoring tools like Prometheus, Grafana, and OpenTelemetry, optimizing system performance and reliability.
• You have demonstrated ability in technical writing, with at least 3 years of experience creating detailed technical documentation, RFCs, and tech specs that clearly communicate complex ideas.

The ideal candidate should:

• You bring at least 2 years of experience leading infrastructure projects in regulated environments such as HITRUST or SOC2, ensuring compliance and security.
• You have 3+ years of experience managing large-scale Terraform implementations, including the setup and maintenance of Terraform CI/CD pipelines.
• You have 2+ years of experience writing code. We are building an Infrastructure Platform from scratch and there is plenty of code to write to support that.
• Experience mentoring and elevating those around you, we are force multipliers for the engineering org.

If this role interests you, we invite you to explore our public demo at demo.mercury.com.

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees: $200,700 - $250,900
• Canadian employees: CAD $189,700 - $237,100

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In this role, you will report to the Head of Platforms & Infrastructure and play a central role in shaping how Mercury models, governs, and operationalizes GTM data. You’ll partner closely with Data Engineering, Data Science, Solution Architecture, Platform Engineering, etc.

Some key responsibilities include:

• Owning the definition, structure, and reliability of data originating from revenue platforms (e.g., Salesforce, GTM tools, automation systems)
• Serving as the primary decision owner for GTM-sourced tables and views used for revenue execution, forecasting inputs, lifecycle tracking, and signal-based workflows
• Designing and evolving core GTM data models across Salesforce, ETL, and analytics layers
• Partnering with Data Engineering to align GTM schemas with enterprise data models and define clear data contracts between source systems and downstream consumers
• Partnering with Data Science / Analytics to ensure revenue data is interpretable, statistically sound, and reflects how the business actually operates
• Owning clarity around data ownership boundaries, shared dependencies, and escalation paths when upstream or downstream changes impact revenue integrity
• Defining and upholding data quality, freshness, consistency, and documentation standards for revenue platforms
• Monitoring and improving pipeline reliability, performance, and scalability, proactively identifying fragile or redundant transformations
• Identifying opportunities to automate manual or error-prone data workflows and reduce operational overhead
• Acting as a data thought partner to Platforms & Infrastructure, Revenue Operations, Analytics, and Security , advising on feasibility, tradeoffs, and sequencing for data-heavy initiatives

You should have:

• 7+ years of experience in data engineering or data systems roles within SaaS or technology companies
• Deep experience designing and operating production data pipelines
• Highly proficient in SQL and experienced in data modeling
• Hands-on experience with modern data stacks (e.g., Snowflake, BigQuery, Redshift)
• Experience with ETL / ELT tooling (e.g., dbt, Airflow, Census, or similar)
• Understanding of Salesforce data models and common GTM system architectures
• Ability to translate business concepts into durable, well-structured data models
• Clear communication skills with both technical and non-technical partners

Preferred qualifications include:

• Experience supporting revenue, sales, or customer lifecycle data
• Familiarity with event-based data platforms (e.g., Data Cloud or equivalents)
• Experience working alongside platform engineering and security teams
• Exposure to data governance, access controls, and compliance considerations
• Experience mentoring or guiding other data practitioners

The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.

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As a Customer Support Learning & Enablement Specialist, you will:

• Own end-to-end enablement programs: Scale existing and scope new L&D initiatives by defining timelines, setting milestones, and driving cross-functional coordination to ensure smooth, high-quality rollouts.
• Define and measure success: Build and operationalize learning metrics (e.g., training effectiveness, time to proficiency, quality impact), and continuously iterate on programs based on data, feedback, and evolving business needs.
• Design high-impact learning experiences: Apply evidence-based instructional design to create clear, engaging, creative, and compliant learning across formats , including live sessions, virtual trainings, and on-demand resources (videos, micro-learnings, SOPs, facilitator guides, and assessments).
• Build scalable learning systems: Develop structured programs and resources that support employee growth, improve confidence in role, and strengthen readiness for increased scope and responsibility.
• Help evolve knowledge management: Contribute to and improve our knowledge systems to ensure teams have easy access to accurate, up-to-date information when they need it.
• Maintain content quality and relevance: Regularly audit training and documentation, proactively updating materials to reflect product, policy, and process changes.
• Partner cross-functionally to drive performance: Work closely with CS, Leadership, Quality, WFM, Strategy, and technical teams to identify performance gaps and deliver targeted, data-informed learning interventions.

The ideal candidate is passionate about enabling others, grounded in instructional design, and brings a systems-driven mindset to delivering learning at scale. You're equally comfortable building from scratch, improving what exists, and helping teams adapt in moments of change.

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $106,200 - $132,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,600 - $119,500
• Canadian employees (any location): CAD $100,400 - $125,500

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In this role, you'll lead the creative development of large-scale visual storytelling that brings Mercury to life in expressive ways. You'll ensure campaigns connect seamlessly across formats from out-of-home and experiential moments to digital placements, paid social, and performance marketing ads with coherence and craft across every touchpoint.

You'll contribute and translate complex brand strategy into simple, magnetic visual stories that connect with Mercury's audience of founders and builders. You'll concept, design, and art-direct campaigns that translate Mercury's voice and visual system into bold, emotionally resonant, and culturally attuned experiences.

You'll work cross-functionally with brand leadership, copywriting, motion, and performance marketing to craft work that's impossible to ignore and unmistakably Mercury. You'll design across scales from the macro impact of a citywide takeover to the micro craft of typography, layout, and color harmony.

You'll collaborate with external agencies, photographers, and illustrators to bring ambitious creativity to life with quality and precision. You'll champion craft and clarity in every deliverable from the initial sketch to final production files.

You'll effectively balance multiple projects, from concepting through to final execution, managing timelines with clarity and calm. You'll collaborate proactively and communicate effectively in an environment that values diverse perspectives, creativity, and innovation.

What you'll bring:

7–10 years of experience in brand design, art direction, or visual communication, ideally with a mix of in-house and agency experience.

A strong portfolio that demonstrates conceptual range, systems thinking, and refined visual execution across print and environmental formats.

Deep understanding of typography, composition, and storytelling principles.

A proactive problem-solving drive, ability to manage multiple deliverables, and ease in receiving or handing off projects.

Experience leading campaigns from concept through production, including managing vendors, testing proofs, and navigating print or fabrication logistics.

Comfort working autonomously and collaboratively in a fast-moving, high-ownership environment.

A sharp eye for craft, but also for cultural and conceptual applications, you design for resonance, not decoration.

Strong communication skills, able to clearly articulate concepts, ideas, and creative decisions to internal teams and external partners.

Passion for mentoring other designers and cross-functional partners to enhance our creative execution.

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