The successful candidate will supervise, assist, and monitor Field Liaison Officers and Senior Liaison Officers in their areas of responsibility.

Key responsibilities include:

• Approving in-patients information sheets
• Monitoring activities of In-house Liaison Officers during weekends or holidays
• Monitoring activities of Field Liaison Officers, including data gathering for in-patients, attendance and tardiness of team members, and checking the location of team members
• Preparing, issuing, and signing LOAs
• Encoding and updating data into the system
• Preparing and checking itinerary reports
• Ensuring timely submission, completeness, integrity, and consistency of paperwork
• Mediating between approving officers and field liaison officers regarding in-patient approval status
• Providing assistance to Liaison Officers as needed
• Providing training to Liaison Officers
• Creating harmony within the team for optimal productivity
• Checking all documents needed for ISO audit

Requirements:

• Graduate of any 4-year medical course
• At least 2 years of experience in a clinic setting or working in an HMO
• Above-average communication and empathic skills
• Good negotiator, flexible, and able to multi-task
• Analytic, systematic, and organized

MediCard offers an inclusive work environment where diversity and inclusion are essential to fostering innovation, collaboration, and growth.

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The Client Management Officer is responsible for driving client satisfaction and building strong client partnerships, managing utilization costs of healthcare services, exploring opportunities to upsell/cross-sell, and ensuring renewal/retention from negotiation to closing.

Key responsibilities include:

• Developing and implementing client engagement strategies aligned with the company's overall goals
• Analyzing client data to identify segments and tailor engagement initiatives
• Proactively monitoring client satisfaction and identifying opportunities to improve service delivery
• Conducting regular client meetings to review account performance and discuss upcoming renewals
• Educating clients on the full range of HMO benefits, programs, and resources available to their employees
• Designing and executing client communication campaigns and events
• Gathering and analyzing client feedback to identify areas for improvement
• Preparing reports on activity management, renewal status, and progress
• Initiating, negotiating, and closing account renewals
• Overseeing client collection/payment for renewals and management of accurate client records
• Collaborating with internal departments to ensure a consistent and positive client experience

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Responsibilities:

• Prepare regular analyses and valuation calculations by product group/distribution channel in areas such as expenses and allowances, commission level
• Prepare statutory reporting to regulatory authorities and management
• Report on functional strength, profitability, progress, and specific portfolios
• Involve in tailoring the rate and setting the premium of individual insurance policies, calculating risk assessment and recommending policy surrender values and costs of policy changes
• Develop insurance products, establish premiums, and advise on underwriting policy
• Support distribution channels in areas such as special quotations and product training
• Liaise with regulatory bodies on matters involving capital management/solvency

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The successful candidate will:

• Approve in-patients information sheets
• Monitor activities of In-house Liaison Officer during weekends or holidays
• Monitor activities of Field Liaison Officer, including data gathering for in-patients, attendance and tardiness of team members, and checking the location of team members
• Prepare, issue, and sign LOAs
• Encode and update data into the system
• Prepare and check itinerary reports
• Ensure timely submission, completeness, integrity, and consistency of paperwork
• Mediate between approving officers and field liaison officers regarding in-patient approval status
• Provide assistance to Liaison Officers as needed
• Provide training to Liaison Officers
• Create harmony within the team for optimal productivity
• Check all documents needed for ISO audit

The minimum qualifications for this role are:

• Graduate of any 4-year Medical course
• At least 2 years' experience in a clinic setting or working in an HMO
• Above-average communication and empathic skills, good negotiation skills, flexibility, and ability to multi-task
• Analytic, systematic, and organized mindset

MediCard values diversity and inclusion, and is committed to creating a workplace where everyone feels valued and empowered to contribute.

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Responsibilities:

• Review itemized bills of members to check for unusual charges and endorse final coverage upon discharge
• Update discharge details in MIMS and attach pertinent documents
• Accomplish progress notes duly signed by patients daily
• Send location updates to team leaders and daily itineraries
• Perform other tasks as assigned

Requirements:

• Registered Nurse
• At least 6 months work experience
• Above-average written and verbal communication skills
• Personable

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The supervisor will oversee Field Liaison Officers and Senior Liaison Officers, ensuring smooth operations.

Key responsibilities include:

• Approving in-patient information sheets
• Monitoring activities of liaison officers
• Preparing and issuing LOAs
• Encoding and updating data into the system
• Mediating between approving officers and field liaison officers
• Providing training to liaison officers
• Ensuring harmony within the team
• Checking documents for ISO audits

Requirements:

• Graduate of any 4-year medical course
• At least 2 years of experience in a clinic setting or HMO
• Strong communication and empathy skills
• Good negotiation and multi-tasking abilities
• Analytical, systematic, and organized mindset

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The successful candidate will:

• Supervise, assist, and monitor Field Liaison Officers and Senior Liaison Officers
• Approve in-patients information sheets
• Monitor activities of In-house Liaison Officers during weekends or holidays
• Monitor activities of Field Liaison Officers, including data gathering for in-patients, attendance and tardiness of team members, and location tracking
• Prepare, issue, and sign LOAs
• Encode and update data into the system
• Prepare and check itinerary reports
• Ensure timely submission, completeness, integrity, and consistency of paperwork
• Mediate between approving officers and field liaison officers regarding in-patient approval status
• Provide assistance to Liaison Officers as needed
• Provide training to Liaison Officers
• Create harmony within the team for optimal productivity
• Check all documents needed for ISO audit

The ideal candidate will have:

• A degree in a 4-year medical course
• At least 2 years of experience in a clinic setting or working in an HMO
• Above-average communication and empathic skills
• Good negotiation skills, flexibility, and ability to multitask
• Analytical, systematic, and organized approach

MediCard offers an inclusive work environment where everyone feels valued and empowered to contribute their unique perspectives and talents.

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Responsibilities:

• Schedule and prepare patients for x-ray, ultrasound, and mammogram exams.
• Perform imaging procedures as part of PME packages or per doctor's request.
• Issue approval to imaging requests based on guidelines.
• Assist doctors in conducting ultrasound procedures.
• Prepare images for doctor's reading and encode them.
• Maintain and inspect imaging equipment.
• Monitor and ensure equipment undergoes preventive maintenance and calibration.
• Manage waste disposal.
• Maintain records of daily imaging procedures and prepare reports.
• Receive and record transmitted results.
• Ensure sufficient inventory of supplies.

Requirements:

• Graduate of BS Radiologic Technology and Radiologic Licensure Exam Passer.
• At least 1 year experience performing similar tasks.
• Average communication skills.
• Skilled and trained in Ultrasound/2D-Echo.

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This role involves generating detailed reports, analyzing data, and providing actionable insights to drive strategic decisions and improve departmental performance. The Reporting and Analytics Manager ensures data accuracy, develops key performance indicators (KPIs), and works closely with the AVP to optimize billing and collections operations through data-driven strategies.

Duties & Responsibilities

Data Reporting and Management

• Design, develop, and maintain a comprehensive suite of reports and dashboards to track key metrics related to billing, collections, reconciliations, refunds, and customer service.
• Generate regular and ad-hoc reports for the AVP and senior management, providing clear and concise analysis of performance against targets.
• Ensure data accuracy and integrity across all reporting systems and databases, implementing quality control checks and processes.
• Present data and insights in a user-friendly format to facilitate decision-making for both operational teams and leadership.

Analytics and Insights

• Conduct in-depth analysis of billing and collections data, identifying trends, anomalies, and opportunities for improvement.
• Develop predictive models and forecasts to assist the department in financial planning, risk management, and operational efficiency.
• Provide actionable recommendations based on data analysis to improve billing accuracy, collection efficiency, and overall financial performance.
• Analyze the impact of various strategies and initiatives, supporting the AVP in making data-driven decisions.

Key Performance Indicator (KPI) Development and Tracking

• Develop and refine KPIs to monitor and evaluate the performance of the Billing and Collections Department.
• Track progress against KPIs, identifying areas of strength and opportunities for improvement.
• Create visual dashboards that allow real-time tracking of KPIs and other critical metrics by the department and leadership.

Collaboration and Communication

• Collaborate with billing, collections, operations support, and finance teams to ensure alignment on data collection, reporting requirements, and performance metrics.
• Work closely with IT to ensure that reporting systems and tools are optimized and that any system issues are promptly addressed.
• Communicate findings and insights effectively to non-technical stakeholders, ensuring that complex data is accessible and understandable.

Process Improvement

• Identify inefficiencies and gaps in the reporting and analytics processes and implement improvements to enhance accuracy and timeliness.
• Drive the automation of reporting processes to reduce manual efforts and improve data reliability.
• Work with operational teams to translate data insights into actionable process improvements that enhance overall departmental performance.

Compliance and Audit Support

• Ensure that all reporting processes comply with regulatory requirements and company policies.
• Support internal and external audits by providing accurate and timely reports and data, as well as ensuring that all reporting procedures are transparent and well-documented.
• Implement corrective actions and improvements as needed to address audit findings related to reporting and data management.

Training and Development

• Provide training and support to department staff on data reporting and analytics tools and best practices.
• Stay updated on the latest trends and technologies in reporting and analytics, recommending new tools or approaches to enhance the department’s capabilities.
• Mentor junior analysts and team members to build a strong analytics culture within the department.

Minimum Qualifications

• Bachelor’s degree in finance, data science, business analytics, or a related field.
• 5+ years of experience in reporting and analytics, preferably within billing and collections or the healthcare industry.
• Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau) and billing/collections software systems.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience in developing and tracking KPIs, forecasting, and predictive modeling.
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
• Strong attention to detail and a commitment to data accuracy and integrity.

Benefits

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

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Responsibilities:

• Verify, prepare, and dispense medication ordered or prescribed by a licensed medical practitioner.
• Process and renew pharmacy's license and other activities related to regulatory policies and procedures.
• Monitor and replenish medicines and other supplies in the pharmacy, including inspection of medicines upon delivery.
• Provide written and verbal counselling concerning medication use and other drug information suitable to patient needs.

Qualifications:

• Education: Licensed Pharmacist
• Experience: At least 6 months work experience
• Other Skills: Above average written and verbal communication skills, personable.

MediCard values diversity and inclusion, promoting equal opportunities for all candidates and a culture of respect, fairness, and transparency.

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MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

Job Summary: We are currently looking for assertive, dynamic and energetic individuals to fill up the Client Management Specialist role.

Duties & Responsibilities:

• Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
• Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
• Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
• Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
• Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
• Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.
• Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
• Prepare reports: activity management; renewal status and progress
• Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability
• Oversee client collection / payment for renewals.
• Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
• Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

Our Culture: At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

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Responsibilities:

• Payment Follow-up: Proactively contact clients and healthcare providers to follow up on overdue invoices and ensure timely payments.
• Account Reconciliation: Assist in reconciling accounts receivable, identifying discrepancies, and working with relevant parties to resolve them.
• Documentation: Accurately record and maintain detailed records of collections activities, communications, and payment statuses.
• Payment Plans: Assist in negotiating payment plans or settlements with clients facing financial difficulties, ensuring compliance with company policies.
• Customer Support: Address and resolve inquiries from clients regarding their accounts, payments, and outstanding balances.
• Reporting: Prepare regular collections reports for the Collections Lead, highlighting aged accounts, collection progress, and any issues encountered.
• Collaboration: Work closely with the Billing team, finance department, and other relevant teams to ensure accurate invoicing and efficient collection processes.
• Compliance: Ensure all collections activities comply with company policies, contractual agreements, and healthcare regulations.
• Assistance in Audits: Support internal and external audits by providing necessary collections documentation and records.
• Process Improvement: Provide feedback and suggestions to improve collections procedures and efficiency.

Minimum Qualifications:

• Education – Bachelor's degree in Accounting, Finance or any related course
• Experience – Previous experience in collections, customer service, or healthcare is a plus.
• Technical / functional skills:

1. Basic knowledge of collections processes and accounts receivable management.
2. Proficiency in accounting or collections software and Microsoft Office Suite (Excel, Word).
3. Strong communication and negotiation skills.
4. Attention to detail and ability to manage multiple accounts simultaneously.
5. Persistence and problem-solving skills.

• Ability to work well in a team environment.

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Responsibilities:

• Develop client engagement strategies aligned with company goals for client retention and satisfaction.
• Analyze client data to identify segments and tailor engagement initiatives.
• Monitor client satisfaction, identify areas for improvement, and oversee actions to address potential issues.
• Conduct regular client meetings to review account performance and discuss renewals.
• Educate clients on HMO benefits, programs, and resources.
• Design and execute client communication campaigns and events.
• Gather and analyze client feedback to identify areas for improvement.
• Prepare reports on activity management, renewal status, and progress.
• Initiate, negotiate, and close account renewals, including achieving rate actions for account profitability.
• Oversee client collections and payment for renewals.
• Manage accurate client records.
• Collaborate with internal departments to ensure a consistent client experience.

Requirements:

• Bachelor's degree in Marketing, Communications, Public Health, or a related field.
• 3-5 years of experience in client engagement, customer relationship management, or a similar role, preferably in healthcare or insurance.
• Strong written and verbal communication skills.
• Customer orientation.
• Ability to build and maintain strong relationships.
• Collaboration with teams to deliver client experience and address concerns.

Good to have:

• Project management and organizational skills.
• Data-driven analysis and business acumen.

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Responsibilities:

• Reconcile financial transactions related to claims, payments, and refunds between internal records and external entities.
• Review and process requests for refunds and reimbursements in compliance with HMO policies.
• Serve as a first point of contact for help desk inquiries related to operational issues.
• Investigate and resolve queries from internal and external stakeholders.
• Maintain accurate records of reconciliation activities, refund/reimbursement transactions, and help desk interactions.
• Identify areas of improvement in operational processes and assist in implementing solutions.
• Ensure all tasks are completed in compliance with HMO policies, industry regulations, and relevant legal requirements.

Requirements:

• High school diploma or equivalent (Associate's degree in accounting, finance, or business-related field preferred).
• Previous experience in collections, accounts receivable, or a similar financial role is beneficial.
• Familiarity with accounting software, collections systems, and Microsoft Office.
• Strong verbal and written communication skills.
• Ability to negotiate payment arrangements and manage conflict resolution effectively.
• High level of accuracy in maintaining financial records and documentation.

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The successful candidate will manage project and portfolio budgeting, monitor and govern project spending, prepare financial reports and dashboards, coordinate with Finance on financial processes, review financial requests and approvals, and support portfolio decision-making.

Key responsibilities include:

• Manage project and portfolio budgeting – Consolidate annual and quarterly budgets for all PMO-led and cross-functional projects; ensure alignment to Finance strategy and organizational priorities.
• Monitor and govern project spending – Track actuals vs. budget, validate utilization, flag variances, and enforce financial governance policies.
• Prepare financial reports and dashboards – Produce monthly and quarterly spend reports, forecasts, burn-rate analysis, and executive summaries for PMO and Management Committee.
• Coordinate with Finance on financial processes – Align on budget controls, capex/opex treatment, accruals, and financial timelines to ensure accurate reporting and compliance.
• Review financial requests and approvals – Evaluate PRs, contracts, SOWs, invoices, and change requests to ensure proper financial documentation and adherence to governance.
• Support portfolio decision-making – Provide financial insights for project prioritization, business cases, benefits tracking, and cost optimization initiatives.

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Responsibilities:

• Supervise Marketing Assistant/Proposal Makers to ensure productivity and efficiency
• Perform administrative tasks under the guidance of the Supervisor
• Review proposals for renewing accounts
• Handle constant monitoring of the status of renewing accounts on a weekly basis
• Review Account Data Sheet/Special Endorsement Form for renewed accounts
• Monitor the status of Account Data Sheets and masterlist of renewed accounts
• Handle intranet tagging of renewed accounts and forward masterlist of the company on a regular basis
• Handle renewal inquiries or concerns
• Perform other related duties as assigned

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Responsibilities:

• Serve customers by providing product information based on inquiries
• Drive sales through engagement of customers by suggestive selling
• Document sales by creating or updating customer profile records
• Manage financial transactions with the help of other departments involved in membership processing
• Help in the processing of all types of membership payments
• Assist the management by providing relevant updates on the activities and strategies of competing HMOs
• Ensure that daily, weekly and monthly sales targets are met on time

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• Managing project delivery across the full lifecycle, ensuring scope, timeline, and budget are met (~30%)
• Facilitating Agile ceremonies and practices, acting as Scrum Master for one or more Agile teams (~20%)
• Identifying and managing risks and issues, proactively surfacing blockers, dependencies, and risks (~10%)
• Coordinating with cross-functional teams to ensure smooth execution and timely delivery (~15%)
• Tracking and reporting project progress, maintaining project documentation, dashboards, and regular status updates (~15%)
• Supporting continuous improvement, encouraging Agile best practices, team collaboration, and process enhancements (~10%)

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Responsibilities:

• Coordinate project schedules and timelines, assisting in planning and maintaining calendars for cross-project and program-level activities.
• Support project tracking and documentation, maintaining project trackers, status reports, and documentation.
• Facilitate logistics and assist in Governance activities, organizing project meetings and preparing minutes.
• Maintain project tools and repositories, ensuring project data is up-to-date in PMO tools.
• Support ad hoc PMO initiatives, participating in special projects and process improvements.

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Responsibilities:

• Carries out medical services for PE, APE, and applicant's consultations
• Assists patients in acquiring doctor's requests/prescriptions
• Provides medicine to patients/MPI employees
• Gives injectable medicines as prescribed by doctors
• Receives patients for PE, APE, and applicant's consultations
• Directs and instructs patients regarding procedures
• Prepares referrals to hospitals and/or other doctors
• Logs and files daily documents
• Prepares monthly reports
• Cleans speculum and linens
• Assists in minor operations
• Handles keeping and updating of medical records
• Performs other tasks as assigned

Qualifications:

• Registered Nurse
• At least 6 months work experience
• Above average written and verbal communication skills
• Personable

Benefits:

• (No benefits mentioned)

Company Culture:

• MediCard values diversity and inclusion, providing equal opportunities for all candidates and promoting a culture of respect, fairness, and transparency.

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Responsibilities:

• Develop strategies and goals for account development and management in collaboration with relevant channels
• Serve as primary interface for accounts, providing day-to-day support, service, and advice
• Identify, develop, and close new sales opportunities by creating demand and awareness of MediCard's products among existing accounts
• May be involved in acquiring new accounts

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Responsibilities:

• Encodes data results for APE/PE/ME/ECU
• Logs and releases results and keeps log book updated
• Proofreads results
• Prints and attaches results for proofreading
• Sorts and files original forms with duplicate copies in designated areas
• Answers inquiries/concerns related to PME results
• Prepares folders and maintains records of patients
• Monitors incomplete results and does follow-ups
• Receives APE/PE/ME/ECU forms and reviews completeness of results
• Sorts and files transmittal
• Monitors supplies for inventory of forms for mimeographing
• Makes a summary of report per request
• Makes copies of various results as needed
• Prepares old records for transmittal to warehouse
• Prepares and submits timely reports
• Ensures and monitors sufficient inventory of supplies
• Performs related duties as assigned by the supervisor

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Responsibilities:

• Carry out medical services for patient examinations and consultations
• Assist patients in acquiring doctor's requests/prescriptions
• Provide medicine to patients and employees
• Give injectable medicines as prescribed by doctors
• Receive patients for examinations and consultations
• Direct and instruct patients regarding procedures
• Prepare referrals to hospitals and other doctors
• Log and file daily documents
• Prepare monthly reports
• Clean equipment and linens
• Assist in minor operations
• Handle and update medical records
• Perform other tasks as assigned

Qualifications:

• Registered Nurse
• At least 6 months work experience
• Above average written and verbal communication skills
• Personable

Benefits: *MediCard values diversity and inclusion, providing equal opportunities for all candidates and promoting a culture of respect, fairness, and transparency.

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Responsibilities:

• Provide assistance and service to patients
• Take vital signs and initial patient history
• Inspect consultation rooms for availability of supplies
• Oversee cleanliness of consultation rooms
• Ensure sufficient inventory of supplies
• Coordinate with other departments as needed
• Issue approvals for diagnostic requests
• Maintain and update patient medical records
• Prepare and submit reports and doctor's procedure fees
• Render overtime as required

Requirements:

• Graduate of BS Nursing or related medical allied courses
• 6 months experience in healthcare (preferably)
• Average verbal and written communication skills, with initiative, organized, and service-oriented

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Responsibilities:

• Check newly admitted members and ER for possible admissions
• Inform Team Leader of admitted members and request for pre-approval
• Visit members to gather information and explain benefits and limitations of coverage
• Liaise with hospital staff and attending physicians
• Issue letters of authorization and monitor progress of members
• Assist members during discharge and offer other services
• Review itemized bills and update discharge details
• Accomplish progress notes and send location and itinerary to Team Leader

Requirements:

• Graduate of 4-year medical course
• With or without experience
• Willing to undergo training in Makati and do fieldwork

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The successful candidate will develop and implement effective data privacy frameworks, policies, and procedures, and provide guidance and support in conducting Privacy Impact Assessments.

Key responsibilities include:

• Reviewing and updating privacy-related policies and standards
• Conducting gap analysis of new and amended regulations
• Identifying priorities and emerging risks
• Providing expert advice as a Subject Matter Expert (SME) to Business Units and senior management
• Supporting the development and implementation of data protection standards
• Conducting trainings and creating comprehensive training modules related to data privacy

The ideal candidate will have expertise in data privacy and security, and be able to build a culture of data privacy within the organisation.

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Responsibilities:

• Meet renewal sales and revenue goals/targets;
• Maintain and develop relationships with current and new business partners;
• Be a productive team member of the division;
• Enable/train personnel assigned to work with/reporting to them;
• Devise and implement renewal and after-sales specific plans/initiatives;
• Execute plans in tandem with internal stakeholders and external partners/intermediaries;
• Manage cost management initiatives and utilization discussions;
• Ensure partners/intermediaries and mutual clients/accounts are satisfied/delighted with MediCard's services;
• Complete the sales cycle that brings in repeat/renewal business;
• Inform the company of new contacts/partners and new sales & marketing opportunities;
• Effectively manage renewal business engagement with partners/intermediaries;
• Perform regular business reviews and touch point meetings;
• Help manage the account's/portfolio's MediCard health solutions based on agreed KPIs.

Requirements:

• Is involved in the on-boarding and after-sales of the accounts;
• Developing and maintaining productive relationships with partners/intermediaries;
• Understanding the partner/intermediaries' market and client portfolio;
• Train, influence, inspire, and lead other Corporate Care Officers and Associates;
• Work closely with internal stakeholders;
• Conduct required initiatives and activities as outlined in the strategies of the division and MediCard;
• Provides computation, recommendation, and/or approval of rates and benefits for the renewing accounts;
• Performs other tasks as required by MediCard's management.

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Responsibilities:

• Provide assistance and out-patient service to patients/members
• Verify membership status, diagnosis, healthcare package/coverage, utilization history
• Take patient's initial vital signs and record them on patient's chart/exam report form
• Administer basic medical services, such as nebulization, emergency first aid, and administration of medicines
• Perform ECG and record its result
• Assist doctors during breast, genital and rectal examinations of patients and during minor surgical procedures
• Receive laboratory/diagnostic exam requests from clinic nurse/physician/patient
• Approve laboratory/diagnostic exam requests and issue official MediCard laboratory/diagnostic exam request form
• Encode and upload daily approvals in the intranet
• Release ECG/APE/PE results to patient
• Determine management given by the physician and advise patient accordingly
• Give instructions to the patient as to the medicines prescribed, how to take them, and duration of treatment
• Advise patient as to the schedule of the next follow-up if necessary and assist in scheduling the next appointment
• Ask patient to accomplish the survey form and ensure its completion and submission before discharge
• Clean, disinfect, and sterilize medical instruments and speculums for autoclave
• Change linen and prepare all used linens and gowns for laundry
• Answer patient/telephone inquiries
• Prepare monthly clinic report
• Prepare summary of OP OR/reader's fee of various physicians

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Responsibilities:

• Serve customers by providing product information based on inquiries
• Drive sales through engagement and suggestive selling
• Document sales by creating or updating customer profiles
• Manage financial transactions with other departments
• Process membership payments
• Provide updates on competing HMOs
• Meet daily, weekly, and monthly sales targets

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Responsibilities:

• Serve customers by providing product information based on inquiries received
• Drive sales through engagement of customers by suggestive selling
• Document sales by creating or updating customer profile records
• Manage financial transactions with the help of other departments involved in membership processing
• Help in the processing of all types of membership payments
• Assist the management by providing relevant updates on the activities and strategies of competing HMOs
• Ensure that daily, weekly and monthly sales targets are met on time

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• Providing assistance and service to patients
• Taking vital signs and initial history taking
• Performing ancillary clinic procedures and encoding results
• Ensuring the availability of accurate and timely ancillary results
• Assisting doctors during clinic procedures and minor OR procedures
• Observing patient's safety during and after procedures
• Coordinating with other departments for endorsement and verification
• Issuing approval to diagnostic requests
• Handling and updating medical records
• Monitoring equipment maintenance and calibration
• Rendering overtime when necessary
• Preparing and submitting timely reports
• Ensuring sufficient inventory of supplies

MediCard values diversity and inclusion, and is committed to creating a workplace where everyone feels valued and empowered to contribute.

The company offers a range of benefits and opportunities for growth and development.

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The role involves:

• Monitoring automation and AI workflows in production to ensure availability, accuracy, and performance
• Tracking bot execution logs, AI outputs, exception queues, and failure events
• Proactively identifying anomalies, recurring failures, or performance degradation
• Acting as first-line support for automation and AI incidents
• Investigating failures, exceptions, and data issues; performing initial root-cause analysis
• Escalating complex issues to Automation Developers, QA, or AI Ops teams as required
• Maintaining operational logs, runbooks, and support documentation for automation assets
• Ensuring execution evidence and logs meet audit and compliance requirements
• Supporting audit and risk reviews by providing operational evidence and incident records
• Tracking operational KPIs such as bot uptime, success rates, failure rates, and incident trends
• Identifying opportunities for automation stabilization, optimization, and error reduction
• Working with CI & AI Ops Lead to implement fixes, enhancements, and tuning based on production feedback
• Supporting deployment activities and post-release monitoring for new automation and AI solutions

Key Performance Indicators (KPIs):

• Automation uptime and execution success rates
• Reduction in recurring production incidents
• Mean time to resolve (MTTR) automation incidents
• Accuracy and completeness of operational logs and evidence
• Business satisfaction with stability and reliability of automation solutions

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Responsibilities:

• Establish rapport with clients to make them feel comfortable and gain their trust
• Explain and update clients on procedures during their stay at the clinic or hospital
• Address client queries regarding package coverage

Requirements:

• Graduate of a 4-year medical course
• With or without experience
• Willing to undergo training in Makati and do fieldwork

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Responsibilities:

• Carries out medical services for PE, APE, and applicant's consultations
• Assists patients in acquiring doctor's requests/prescriptions
• Provides medicine to patients/MPI employees
• Gives injectable medicines as prescribed by doctors
• Receives patients for PE, APE, and applicant's consultations
• Directs and instructs patients regarding procedures
• Prepares referrals to hospitals and/or other doctors
• Logs and files daily documents
• Prepares monthly reports
• Cleans speculum and linens
• Assists in minor operations
• Handles keeping and updating of medical records
• Performs other tasks as assigned

Qualifications:

• Registered Nurse
• At least 6 months work experience
• Above average written and verbal communication skills
• Personable

Benefits:

MediCard values diversity and inclusion, providing equal opportunities for all candidates

Inclusivity Statement:

MediCard is committed to creating a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.

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Responsibilities:

• Provides assistance and service to patients
• Takes vital signs and initial history
• Inspects consultation rooms for availability of supplies
• Oversees cleanliness of consultation rooms including linens
• Ensures and monitors sufficient inventory of supplies
• Coordinates with other departments for endorsement and verification as needed
• Issues approval to diagnostic requests as appropriate
• Handles keeping and updating of medical records of each patient
• Prepares and submits timely reports and doctor's procedure fees
• Renders overtime after regular working hours if required

Requirements:

• Graduate of BS Nursing or related medical allied courses
• Preferably with 6 months experience in healthcare if not a BS Nursing graduate
• Average verbal and written communications, with initiative, organized and service-oriented

About MediCard: MediCard values diversity and inclusion, and strives to create a workplace where everyone feels valued and empowered to contribute.

Benefits: No specific benefits mentioned.

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Responsibilities:

• Gather and analyze business requirements through workshops, interviews, and research
• Document functional and non-functional specifications, including BRDs, user stories, and acceptance criteria
• Facilitate stakeholder alignment with product owners, developers, QA, and business units
• Support solution design and validation with technical teams
• Perform gap analysis and process mapping to identify process improvements
• Assist in UAT and quality checks to validate deliverables
• Support continuous improvement through Agile best practices and process enhancements

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Responsibilities:

• Supervise and maintain daily clinic operations, addressing productivity and effectiveness issues.
• Implement policies and procedures with staff and doctors, adhering to clinic guidelines.
• Ensure regulatory training, compliance, and customer/patient service needs are met.
• Identify opportunities to expand revenue sources, ancillary services, and reduce expenses.

The ideal candidate will be assertive, dynamic, and energetic.

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The successful candidate will be responsible for procurement, distribution, and dispensing of pharmaceutical products at the pharmacy in accordance with statutory and regulatory requirements of FDA.

Key responsibilities:

• Verify, prepare, and dispense medication ordered or prescribed by a licensed medical practitioner.
• Process and renew pharmacy's license and all other activities related to regulatory policies and procedures.
• Monitor and replenish medicines and other supplies in the pharmacy, including inspection of medicines upon delivery.
• Provide written and verbal counselling concerning medication use and other drug information suitable to patient needs.

Requirements:

• Education: Licensed Pharmacist
• Experience: At least 6 months work experience
• Other Skills: Above average written and verbal communication skills, personable.

MediCard values diversity and inclusion, and is committed to creating a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.

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The successful candidate will:

• Foster trust, collaboration, and effective communication between MediCard and its agencies
• Develop initiatives to boost MediCard agent morale and engagement
• Provide guidance, resources, and assistance to help MediCard agencies achieve their goals
• Monitor and analyze MediCard agent performance metrics to identify areas for improvement
• Develop and manage reward systems, bonuses, or recognition initiatives to motivate agencies
• Address and resolve issues or concerns raised by agents promptly and effectively

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Responsibilities:

• Perform technical planning, architecture development, and modification of specifications
• Develop specifications for new information technology products, applications, and system service offerings
• Assess the compatibility and integration of IT products and services proposed as standards

At AIA, you've started an exciting movement to create a healthier, more sustainable future for everyone. As the largest listed company on the Hong Kong Stock Exchange, you've been proudly making a difference for people and communities across Asia for over a century.

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The successful candidate will be responsible for promptly catering to medical services for confined members while ensuring the exactitude of benefits received.

Key responsibilities include:

• Establishing rapport with healthcare package clients to make them feel comfortable and gain their trust and confidence
• Explaining and keeping clients updated on procedures during their stay at the clinic or hospital
• Addressing clients' queries regarding the coverage of their packages

The minimum qualifications for this role are:

• Graduate of a 4-year medical course
• With or without experience
• Willing to undergo training in Makati and do fieldwork

MediCard values diversity and inclusion, striving to create a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.

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Responsibilities:

• Develop strategies and goals for account development and management
• Serve as primary interface for accounts, providing day-to-day support and advice
• Identify, develop, and close new sales opportunities
• May be involved in acquiring new accounts

At AIA, we've started a movement to create a healthier, more sustainable future for everyone. As the largest listed company on the Hong Kong Stock Exchange, we've been making a difference for people and communities across Asia for over a century.

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Responsibilities:

• Provide assistance to patients regarding telemedicine-related inquiries and concerns
• Contact patients via email or phone to address scheduling matters
• Issue Letters of Authorization (LOA) to patients as required
• Troubleshoot and resolve basic telemedicine platform and connectivity issues
• Coordinate consultation schedules and facilitate communication between patients and doctors
• Manage and organize daily consultation schedules for assigned physicians
• Prepare and consolidate consultation summary data for daily or periodic accomplishment reports
• Serve as a liaison between doctors and MediCard to support smooth coordination and information flow
• Perform other administrative and operational tasks as assigned

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Responsibilities:

• Attend to the section seriously and responsibly, with good communication skills with patients, co-workers, and supervisors.
• Properly check patient's identification, laboratory request, and specimen sample.
• Encode laboratory results properly.
• Prepare results for the Laboratory Supervisor.

Qualifications:

• Graduate of BS Medical Technology and Medical Technologist Licensure Exam Passer.
• At least 6 months of work experience in the same capacity.

MediCard values diversity and inclusion, providing equal opportunities for all candidates and promoting a culture of respect, fairness, and transparency.

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Responsibilities:

• Design and implement scalable, secure, and high-performance cloud solutions using Microsoft Azure.
• Collaborate with development teams to integrate cloud services into applications.
• Develop and maintain cloud architecture documentation and best practices.
• Monitor and optimize cloud infrastructure for cost, performance, and security.
• Provide technical guidance and support to internal teams and clients.
• Conduct regular assessments and audits of cloud environments to ensure compliance with industry standards.
• Stay updated with the latest Azure features and technologies to continuously improve solutions.
• Manage, own, and update Azure Cloud Landing Zone.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Cloud Architect or similar role, with a focus on Azure.
• Strong understanding of cloud computing concepts, including IaaS, PaaS, and SaaS.
• Proficiency in Azure services such as Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Active Directory.
• Experience with infrastructure as code (IaC) tools like ARM templates, Terraform, or Bicep.
• Knowledge of security best practices and compliance standards in cloud environments.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Azure certifications (e.g., Azure Solutions Architect Expert).
• Experience with DevOps practices and tools (e.g., Azure DevOps, Jenkins).
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Understanding of hybrid cloud solutions and integration with on-premises systems.

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Responsibilities:

• Oversee the end-to-end collections process for all accounts, ensuring timely payment of invoices.
• Develop and implement strategies to reduce outstanding receivables and minimize overdue accounts.
• Handle escalated issues related to delayed or disputed payments, working closely with partners to resolve discrepancies.
• Ensure compliance with contractual terms and regulatory requirements in the collection process.
• Lead, coach, and supervise the collections team, including task delegation, performance monitoring, and conducting regular evaluations.
• Identify skills gaps within the team and facilitate ongoing training and development programs.
• Foster a positive and results-driven work environment that encourages teamwork and continuous improvement.
• Continuously evaluate and improve collections processes to enhance efficiency, reduce receivable days, and improve cash flow.
• Collaborate with the billing team to streamline communication and address any billing-related issues that impact collections.
• Utilize automation and technology to enhance the collections workflow where applicable.
• Work closely with the billing team to ensure alignment between invoicing and collections activities.
• Collaborate with customer service, finance, and other relevant departments to address any concerns related to collections.
• Provide regular reports and updates to the AVP on collections performance, key metrics, and team activities.
• Monitor and analyze collections data, including aging reports, payment trends, and bad debt performance.
• Prepare and present regular collections reports to the AVP, highlighting achievements, challenges, and recommended actions.
• Support the AVP in financial forecasting and budget planning by providing insights into cash flow and receivables.
• Build and maintain strong relationships with key clients to ensure smooth collections and timely resolution of disputes.
• Conduct regular follow-up and meetings with partners to review account status, payment schedules, and any outstanding issues.
• Ensure that all customer interactions reflect the company's commitment to service excellence.
• Ensure that all collections activities are in compliance with internal policies, industry standards, and legal regulations.
• Support audits by maintaining accurate and complete records of collections transactions and communications.

Requirements:

• Bachelor's degree in finance, accounting, business, or a related field
• 5+ years of experience in collections, with at least 2 years in a supervisory or lead role
• Experience in healthcare collections, particularly with accounts, is highly preferred
• Strong negotiation and conflict resolution skills
• Ability to analyze data and develop actionable strategies for improving collections
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
• Proficiency in collections software and systems

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Responsibilities:

• Review itemized bills of members to check for unusual charges and endorse final coverage upon discharge
• Update discharge details in MIMS and attach pertinent documents to the shared folder
• Accomplish progress notes duly signed by patients daily
• Send location updates to team leaders when transferring between hospitals
• Send daily itineraries to team leaders
• Perform other tasks as assigned

Requirements:

• Registered Nurse
• At least 6 months of work experience
• Above-average written and verbal communication skills
• Personable

MediCard promotes diversity and inclusion, providing equal opportunities for all candidates and striving to create a workplace where everyone feels valued and empowered.

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Responsibilities:

• Establish rapport with clients to make them feel comfortable and gain their trust
• Explain and keep clients updated on procedures during their stay at the clinic or hospital
• Address clients' queries regarding the coverage of their packages

Requirements:

• Graduate of a 4-year medical course
• With or without experience
• Willing to undergo training in Makati and do fieldwork

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Responsibilities:

• Verify, prepare, and dispense medication ordered or prescribed by a licensed medical practitioner.
• Process and renew pharmacy's license and other activities related to regulatory policies and procedures.
• Monitor and replenish medicines and other supplies in the pharmacy, including inspection of medicines upon delivery.
• Provide written and verbal counselling concerning medication use and other drug information suitable to patient needs.

Qualifications:

• Education: Licensed Pharmacist
• Experience: At least 6 months work experience
• Other Skills: Above average written and verbal communication skills, personable.

MediCard values diversity and inclusion, providing equal opportunities for all candidates and promoting a culture of respect, fairness, and transparency.

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Responsibilities include:

• Managing dental appointments and scheduling
• Assisting in medical/dental history-taking
• Accurately charting dental availments
• Performing intraoral camera documentation and periapical radiographs when indicated
• Approving dental procedures when applicable
• Preparing monthly billing statements and ensuring timely submission to the accounting department
• Participating in discussions, events, and trainings to foster awareness
• Supporting company policies and goals
• Ensuring statutory permits are updated and reports are available on-time
• Monitoring and managing dental supplies inventory and equipment maintenance
• Answering inquiries and distributing cheque payments
• Managing special projects as assigned

Requirements:

• Bachelor's degree in Dentistry, Nursing, or equivalent
• Personable with good customer service skills
• Experience as a Dental Assistant is an advantage
• Preferably less than 1 year of experience in Healthcare - Nurse/Medical Support & Assistant or equivalent

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Responsibilities:

• Perform diagnostic imaging procedures, including X-ray, ultrasound, and echocardiography
• Prepare and position patients for imaging procedures
• Assist physicians in imaging-related procedures
• Process, prepare, and encode imaging results
• Ensure quality and safety of imaging services
• Coordinate maintenance and calibration of imaging equipment
• Maintain inventory and manage supplies
• Provide administrative and HMO screening support
• Prepare reports and provide operational support

Requirements:

• Graduate of BS Radiologic Technology and Radiologic Licensure Exam Passer
• At least 1 year experience performing similar tasks
• Skilled and trained in Ultrasound/2D-Echo
• Average communication skills

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Responsibilities:

• Monitor attendance and ensure efficient service delivery to patients
• Coordinate with doctors and dentists regarding schedules and attendance
• Review and collate reports from subordinates
• Ensure accurate and timely results
• Train new staff on clinic procedures and management systems
• Coach and retrain existing staff as needed
• Evaluate subordinate performance
• Coordinate with other clinic heads and suppliers
• Render overtime if necessary
• Investigate and resolve complaints

Requirements:

• Graduate of a 4-year course, preferably in Nursing, Medical Technology, or Radiology
• At least 1 year of supervisory experience
• Strong verbal and written communication skills, with initiative and patience
• Proficient in administrative work

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The MediCard Liaison Officer (LO) serves as a Care Partner and Member Advocate, ensuring that members receive timely, medically appropriate, cost-effective, and seamless services within the healthcare ecosystem.

Job Description

DUTIES & RESPONSIBILITIES

1. Healthcare Navigation

• Serve as the primary point of contact for members within assigned healthcare facilities.
• Guide members in accessing appropriate healthcare services and providers.
• Assist members in understanding healthcare benefits, limitations, and available options.
• Provide support throughout admission, confinement, treatment, and discharge processes.
• Facilitate referrals and coordination of care as needed.
• Assist members in navigating complex healthcare situations.

Success Indicators

• High member satisfaction ratings
• Improved healthcare navigation experience
• Reduced member confusion and escalations

1. Benefit Implementation and Management

• Verify member eligibility and benefit coverage.
• Facilitate timely processing of approvals and authorizations.
• Explain the coverage, limitations and exclusions, as well as requirements.
• Ensure services rendered are within approved benefits and coverage guidelines.
• Support efficient claims and documentation processes.
• Compliance with authorization turnaround times
• Reduced benefit-related complaints
• Accurate benefit application

1. Medical Appropriateness and Care Coordination

• Facilitate implementation of MediCard utilization management policies.
• Coordinate with healthcare providers regarding covered healthcare services.
• Support medically necessary and evidence-based healthcare practices.
• Promote treatment in the most appropriate level of care.
• Escalate complex medical necessity concerns to designated clinical teams.
• Appropriate utilization of healthcare resources
• Reduced unnecessary admissions and procedures
• Positive provider collaboration

1. Member Experience Excellence

• Deliver compassionate and professional member support.
• Practice active listening and empathy during member interactions.
• Manage concerns and complaints promptly.
• Conduct service recovery activities when necessary.
• Ensure every member interaction reflects MediCard's brand promise.
• Member Satisfaction Score targets achieved
• Increased Net Promoter Score (NPS)
• Timely complaint resolution

1. Provider Relationship Management

• Develop positive working relationships with hospital personnel and physicians.
• Promote collaborative problem-solving.
• Support provider awareness of MediCard processes.
• Participate in provider engagement activities.
• Gather provider feedback for service improvement.
• Positive provider satisfaction ratings
• Reduced operational disputes
• Improved provider collaboration

1. Operational and Compliance Excellence

• Maintain accurate documentation and records.
• Comply with Data Privacy Act requirements and company policies.
• Adhere to established service level agreements (SLAs).
• Ensure timely reporting and escalation of critical issues.
• Participate in quality improvement initiatives.
• Audit compliance
• Zero major privacy incidents
• SLA achievement

1. Brand Ambassador Responsibilities

• Promote MediCard’s brand promise.
• Educate members regarding Medicard’s services.
• Participate in member education campaigns.
• Support brand awareness initiatives within healthcare facilities.
• Demonstrate professionalism and service excellence consistently.
• Increased awareness of LO role
• Positive member and provider perception
• High brand compliance scores

MINIMUM QUALIFICATIONS

• Education Required:

+ Bachelor's Degree in:

• Nursing
• Medical Technology
• Physical Therapy
• Pharmacy
• Healthcare Administration
• Allied Health Sciences
• Other healthcare-related courses
• Preferred:

+ Registered Nurse (RN) + Other licensed healthcare professional

• Experience Required:

+ Minimum 2–3 years experience in:

• HMO Operations
• Hospital Operations
• Utilization Management
• Case Management
• Patient Relations
• Healthcare Customer Service
• Preferred:

+ Experience within HMO or managed healthcare environment + Experience in member engagement and care coordination + Experience working with physicians and hospital administrators

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