We're looking for a Digital Business Analyst to join our team. As a Digital Business Analyst, you will be responsible for gathering, validating and documenting business requirements using various methods from shop visits to document analysis. You will create and manage detailed tickets of work for our development team, work with key stakeholders across the business to determine the requirements needed for new changes in areas of legal, financial, technical and operational processes, and capture, analyse and document requirements, then support the communication and delivery with relevant stakeholders.
\nKey Responsibilities:
\nCreate, manage and maintain detailed tickets of work for our development team\nWork with key stakeholders across the business to determine the requirements needed for new changes in areas of legal, financial, technical and operational processes\nCapture, analyse and document requirements, then support the communication and delivery with relevant stakeholders\nAssess how new features and new products will impact the business architecture (across tech, business processing, business intelligence & data/IT modelling)\nAnalyse, create, and communicate a compelling business strategy. Perform cost-benefit analysis, including associated risks\nUnderstand business change needs for local and global systems, including software & hardware\nIdentify efficiency actions across our Digital products to identify where we can utilise resources and systems already available in our product base\nWork closely with Producers and Programme Managers to help identify risks and manage timelines.
\nSkills, Knowledge & Expertise:
\nExperience defining solutions within a technical development environment\nExcellent verbal and written communication skills and the ability to interact professionally with engineers, international support teams, and subject matter experts\nExperience liaising and managing internal and external stakeholders\nA highly organised, logical, and solutions-focused approach to the work, with the ability to work to deadlines and prioritise competing activities\nAble to work efficiently and effectively with a geographically-dispersed department and organisation, hosting and participating in online calls/meetings.
\nDon't worry if you don't tick all the boxes or have experience across all those responsibilities. As we said, we want you to bring your unique perspective to the role, and as such, a passion for what you do, a determined attitude and an ambition to grow the business are just as important as your experience.
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\nYou will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.
\nYour role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
\nAs a trainee manager, you will work with the store manager to assess progress towards objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.
\nOur business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit.
\nKey Responsibilities
\nSkills, Knowledge & Expertise
\nCustomer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
\nManagement Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
\nTeamwork: Consistently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment, through the development of your team.
\nCommunication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
\nBenefits
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\nKey Responsibilities:\nGreet customers warmly and create a welcoming store environment.\nEngage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.\nDeliver exceptional customer service by using in-depth product knowledge and offering tailored samples.\nAssist in hosting in-store events, providing a memorable and inclusive experience for customers.\nMaintain a clean, tidy, and visually appealing shop floor.\nSupport the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.\nManage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.\nActively control store costs, such as product waste, to help meet the shop’s budget.\nParticipate in ongoing training and development to enhance product knowledge and customer service skills.\nCollaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.\nWork on in-store and external events to leave lasting impressions on customers.
\nSkills, Knowledge & Expertise:\nCustomer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.\nTeamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.\nCommunication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
\nBenefits:\nHoliday allowance\n50% discount on Lush products and spa treatments\nProfit-based bonus\nComplimentary spa treatment*\nPension scheme\nPaid day off for your birthday\nCycle to work scheme\nDiscounted rail and bus season tickets\nEmployee assistance programme\n6 months of full pay for parental leave (primary caregiver must qualify for SMP)*\nEnhanced paternity leave*\nThere’s a big difference between "Flexible Working" (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.\nWe’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.\nAccess to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.\nTailored gender affirming care*
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\nWe see you, we celebrate you, we want you!
\nAs a Shop Floor Supervisor, you will play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in your team.
\nAs a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
\nKey Information:\nHours available: 24 - 32 hours per week\nApplication Deadline: Thursday 2nd April 2026\nInterview Date: Ongoing from 3rd - 10th April 2026\nStart Date: Monday 13th April 2026
\nKey Responsibilities:
\nSkills, Knowledge & Expertise:\nCustomer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.\nManagement Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.\nTeamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals.\nCommunication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.
\nBenefits:\nHoliday allowance\n50% discount on Lush products and spa treatments\nProfit-based bonus\nComplimentary spa treatment\nPension scheme\nPaid day off for your birthday\nCycle to work scheme\nDiscounted rail and bus season tickets\nEmployee assistance programme\n6 months of full pay for parental leave (primary caregiver must qualify for SMP)\nEnhanced paternity leave\nWe recognise that flexibility matters. Arrangements vary by role and department, but we actively welcome conversations about what working flexibly could mean and look like for you.\nWe’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.\nAccess to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.\nTailored gender affirming care
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