Imagine having an enterprise-grade AppStore at work , one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests.

Lumos is solving the app and access management challenges for organisations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.

As a Support Engineer (EST) at Lumos, you have the opportunity to be one of the first 5 folks building out our support organisation. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offence and defence.

Your Responsibilities

• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.

• Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviours. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.

• Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.

• Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

Pay Range

$85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Benefits and Perks

• Remote work culture (+/-4 hours Pacific Time)

• Medical, Vision, & Dental coverage covered by Lumos

• Company and team bonding trips throughout the year fully covered by Lumos

• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best

• Up to 16 weeks for expecting parents

• Monthly wellness stipend

• 401k matching plan

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Your responsibilities will include leading the development of agent pipelines, architecting composable agent SDKs with built-in safety and robust fallback strategies, designing tracing tools and alert dashboards to ensure agent performance and quality, owning the agent lifecycle, collaborating closely with security and operations teams to ensure agent governance and auditability, mentoring and upleveling teammates on best practices in observability and resilience, and solving challenging technical problems across the stack to develop critical customer-facing features.

We're looking for engineers who want to shape the next generation of intelligent agents – people who care deeply about building reliable, modular systems and elevating those around them. If you're energized by architecting robust agent SDKs, creating tools that ensure safety and observability, and mentoring others, you'll thrive at Lumos.

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Responsibilities

• Help large enterprise customers solve complex problems that add value and transform their organizations over the long term.
• Manage the full sales cycle for potential enterprise customer from prospecting to close
• Take ownership of pipeline generation for your region in partnership with the Sales Development team.
• Demonstrate expertise and curiosity in the discovery process
• Tie challenges, business needs and goals to a solution, focusing on value at every stage and partnering with the Sales Engineering team to drive strategic technical demos.
• Share insights and learnings from your sales conversations. Collaborate with Customer Success to build high-quality onboarding and customer experiences. Collect insights from sales calls for our product team.
• Approach the sales process with empathy.

Requirements

• 7+ years of experience in B2B SaaS Sales
• 2+ years of experience selling to companies +1000 employees and an understanding of how to navigate buying process at larger organizations
• Demonstrated understanding of MEDDPICC sales methodology
• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)
• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined
• Salesforce and tooling hygiene and deal management rigor
• Strong communication skills and ability to partner with cross-functional teams

Benefits and Perks

• Remote work culture (+/-4 hours Pacific Time)
• Medical, Vision, & Dental coverage covered by Lumos
• Company and team bonding trips throughout the year fully covered by Lumos
• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
• Up to 16 weeks for expecting parents
• Monthly wellness stipend
• 401k matching plan

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As an Enterprise Account Executive, you will play a critical role in driving growth by identifying, engaging, and closing new business and expansion opportunities for enterprise accounts. You’ll be the face of Lumos, delivering our value proposition, managing complex sales cycles, and building long-term strategic relationships.

Responsibilities:

• Mission Driven: Help large enterprise customers solve complex problems that add value and transform their organizations over the long term.

• Full Sales Cycle Ownership: Manage the full sales cycle for potential enterprise customer from prospecting to close

• Pipeline Generation: Take ownership of pipeline generation for your region in partnership with the Sales Development team.

• Discovery Champion: Demonstrate expertise and curiosity in the discovery process

• Value-Based Selling & Demos: Tie challenges, business needs and goals to a solution, focusing on value at every stage and partnering with the Sales Engineering team to drive strategic technical demos.

• Collaboration: Share insights and learnings from your sales conversations. Collaborate with Customer Success to build high-quality onboarding and customer experiences. Collect insights from sales calls for our product team.

• Empathy For your team and customers. Committed to your customer’s success long after the initial sale you approach the sales process with empathy.

What We're Looking For:

• 7+ years of experience in B2B SaaS Sales

• 2+ years of experience selling to companies +1000 employees and an understanding of how to navigate buying process at larger organizations

• Demonstrated understanding of MEDDPICC sales methodology

• Experience working with IT, Security, GRC or similar technical buyers (experience selling cybersecurity is a plus)

• Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined

• Salesforce and tooling hygiene and deal management rigor

• Strong communication skills and ability to partner with cross-functional teams

What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.

Pay Range

OTE: $260,000 - $320,000 (~50/50 split between base pay and variable earnings). Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Benefits and Perks

• Remote work culture (+/-4 hours Pacific Time)

• Medical, Vision, & Dental coverage covered by Lumos

• Company and team bonding trips throughout the year fully covered by Lumos

• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best

• Up to 16 weeks for expecting parents

• Monthly wellness stipend

• 401k matching plan

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Lumos is solving the app and access management challenges for organisations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.

As an Enterprise Account Executive, you will play a critical role in driving growth by identifying, engaging, and closing new business and expansion opportunities for enterprise accounts. You’ll be the face of Lumos, delivering our value proposition, managing complex sales cycles, and building long-term strategic relationships.

Your responsibilities will include:

• Helping large enterprise customers solve complex problems that add value and transform their organisations over the long term.
• Managing the full sales cycle for potential enterprise customers from prospecting to close.
• Taking ownership of pipeline generation for your region in partnership with the Sales Development team.
• Demonstrating expertise and curiosity in the discovery process.
• Tying challenges, business needs and goals to a solution, focusing on value at every stage and partnering with the Sales Engineering team to drive strategic technical demos.
• Sharing insights and learnings from your sales conversations. Collaborating with Customer Success to build high-quality onboarding and customer experiences. Collecting insights from sales calls for our product team.

We are looking for someone with 7+ years of experience in B2B SaaS Sales, 2+ years of experience selling to companies +1000 employees, and demonstrated understanding of MEDDPICC sales methodology.

The successful candidate will have experience working with IT, Security, GRC or similar technical buyers, ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined. They will also have strong communication skills and ability to partner with cross-functional teams.

OTE: $260,000 - $320,000 (~50/50 split between base pay and variable earnings).

Benefits and perks include remote work culture, medical, vision, & dental coverage, company and team bonding trips, flexible PTO, up to 16 weeks for expecting parents, monthly wellness stipend, and 401k matching plan.

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Lumos is a pioneering startup that's building the critical infrastructure that defines relationships between app, identities and data. Our team has grown from 20 to ~100 people and our customer base has 10x'ed with companies like GitHub, MongoDB and Major League Baseball!

As the Senior Manager of SDRs at Lumos, you will build and lead the SDR function as a predictable performance engine that builds pipeline and revenue through high-quality meetings and opportunities. This role sits at the centre of GTM execution.

Your Responsibilities:

• Lead SDR execution across inbound and outbound to consistently hit meeting and pipeline targets.
• Coach and develop SDR talent, including call reviews, outbound success tactics, objection handling, and performance management.
• Translate marketing messaging and campaigns into SDR plays, including sequences, persona-specific talk tracks, and multichannel outreach.
• Run the SDR operating cadence, including weekly performance reviews, pipeline coverage planning, and coaching loops.
• Partner cross-functionally with Sales, Demand Gen, PMM, RevOps, and Marketing Ops to align priorities, improve conversion, and create tight feedback loops.
• Enforce process discipline and system hygiene, including CRM standards, lead follow-up SLAs, handoffs, and accurate attribution.
• Build repeatable playbooks and iterate quickly as Lumos' GTM motion evolves.

What We're Looking For:

• 5-8 years of enterprise tech revenue experience, including 1-3 years leading SDR teams (inbound + outbound), ideally selling to security buyers.
• Proven ability to run SDR performance as a system: activity → meetings → opportunities → pipeline.
• Strong coaching track record (call reviews, objection handling, performance improvement plans) with clear evidence of developing high performers.
• Deep comfort with metrics and funnel diagnosis (meeting rates, held rates, meeting → opp, pipeline per SDR, lead response time).
• Experience building sequences and plays from product marketing messaging; strong writing and messaging instincts.
• Operational rigor with CRM hygiene and process discipline, plus the ability to drive adoption without slowing SDRs down.
• Collaborative, low-ego leader who partners tightly with Sales, Marketing, and Ops.

What We Value:

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.

Benefits and Perks:

• Remote work culture (+/-4 hours Pacific Time)
• Medical, Vision, & Dental coverage covered by Lumos
• Company and team bonding trips throughout the year fully covered by Lumos
• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
• Up to 16 weeks for expecting parents
• Monthly wellness stipend
• 401k matching plan

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Your responsibilities will include creating and executing on a compelling vision to build world-class integration systems that empower both internal developers and third-party partners to build integrations with confidence. You will lead, mentor, and grow our talented team of platform engineers, while also coordinating with external consultants who build connectors using our SDK.

You will champion organizational growth by implementing scalable, reliable integration practices that accelerate product development and delight our customers. Elevate the principles of platform engineering across Lumos.

The ideal candidate will have 2+ years of proven people management experience leading engineering teams, experience managing teams focused on Integrations and/or Platform Engineering, and demonstrated experience building SDKs, developer platforms, or third-party integration ecosystems with a focus on developer experience and reliability.

Experience working at a startup, exposure to excellent engineering practices gained at a top-tier technology company, and knowledge and experience with modern integration patterns (REST, GraphQL, webhooks, event-driven architectures) are highly valued.

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Lumos is a fast-growing startup that's pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.

As the Senior Manager, Field Marketing and Events at Lumos, you will own and scale our highest-impact field programs, executing experiences that create demand, accelerate pipeline, and deepen relationships with customers and partners.

This is a highly cross-functional, hands-on role. You will run priority event programs end-to-end, from planning and promotion through on-site execution and post-event follow-up, ensuring every moment is tied to a clear audience, narrative, and measurable outcomes.

You will partner closely with Demand Gen, Product Marketing, Sales, Customer Success, and Marketing Ops to deliver consistent, high-quality execution and continuously improve performance over time.

Responsibilities

• Own execution of priority field marketing programs, including a portfolio of sponsored conferences, owned events (executive dinners, roundtables, workshops), and partner moments.

• Run tentpole conference programs end-to-end (e.g., RSA, Identiverse, Gartner IAM, etc.), including timelines, vendor coordination, booth and experience planning, staffing plans, and on-site execution.

• Operationalize and iterate the event playbook (pre, during, post), including planning templates, checklists, run-of-show, and post-mortems.

• Drive post-event conversion, coordinating lead routing, follow-up sequences, meeting scheduling, and next steps with Demand Gen, SDRs, and Sales.

• Execute partner field programs, working with strategic partners on co-marketing events that create net-new demand and support active pipeline.

• Partner cross-functionally to ship the full event stack, including briefs, landing pages, messaging, assets, and nurture in collaboration with PMM, Web, and Design, and partnering with Demand, CX, and sales to activate customers and prospects.

• Track results and run learning loops, reporting on KPIs (pipeline created and influenced, meetings held, conversions, ROI) and improving performance quarter over quarter.

What We’re Looking For

• 6–10 years of experience in B2B field marketing and events in high-growth SaaS, ideally in cybersecurity, identity, or an adjacent technical category.

• Proven track record delivering measurable pipeline impact through events and field programs.

• Strong end-to-end execution experience across event types, including large conferences and intimate executive programs.

• Excellent cross-functional and sales partnership skills, with the ability to drive timelines, align stakeholders, and execute reliably.

• Strong project management and vendor management, with high standards for on-site execution and attendee experience.

• Comfort operating in ambiguity and making practical trade-offs to ship high-quality work on time.

• Clear, direct communicator who can manage stakeholders and keep teams aligned on priorities and next steps.

What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.

Benefits and Perks

• Remote work culture (+/-4 hours Pacific Time)

• Medical, Vision, & Dental coverage covered by Lumos

• Company and team bonding trips throughout the year fully covered by Lumos

• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best

• Up to 16 weeks for expecting parents

• Monthly wellness stipend

• 401k matching plan

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Responsibilities:

• Hire, onboard, and mentor SEs; build the bench and succession plan for future managers
• Stand up the SE operating system: KPIs, inspection cadence, regional coverage model, and quality standards
• Own demo and POV strategy: success criteria, timelines, resourcing, and executive ready readouts
• Drive early technical discovery, solution design, competitive plans, and paper process clarity
• Partner with Sales leaders on territory planning, account prioritization, and resourcing SLAs
• Build field assets with Product Marketing and SEs: reference architectures, POV kits, competitive briefs, ROI storylines
• Enable partner co-sell with priority resellers and SIs; track influenced pipeline and win rate
• Create the feedback loop to Product and Engineering with crisp requirements and clear impact
• Collaborate with RevOps on capacity planning, hiring plan, and budget alignment
• Model an inclusive, learning-oriented culture; invest in manager and IC development

Requirements:

• 10+ years in B2B SaaS Pre-Sales
• 4+ years leading a team of solutions engineers; experience leading managers is a plus
• Identity or security domain fluency is preferred; strong technical depth across APIs, integrations, and enterprise stack
• Proven lift in technical win rate, POV conversion, and sales velocity at regional or global scale
• Mastery of MEDDPICC and enterprise deal mechanics; confident with executive storytelling
• Operational rigor in KPI design, forecast collaboration, capacity modeling, and process improvement
• Excellent communications skills and cross-functional collaboration across Sales, Product, Marketing, Partners, and Success
• Ability to travel as needed

Benefits and Perks:

• Remote work culture (+/-4 hours Pacific Time)
• Medical, Vision, & Dental coverage covered by Lumos
• Company and team bonding trips throughout the year fully covered by Lumos
• Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
• Up to 16 weeks for expecting parents
• Monthly wellness stipend
• 401k matching plan

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