Responsibilities:

• Strong Development experience with C#, ASP.Net Core required
• Strong knowledge of Oracle or MySQL or PL/SQL required
• Exposure and/or experience in formal software development lifecycle
• Ability to multi-task and engage productively on multiple projects simultaneously
• Good communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences
• Adhere to architecture standards and security policies
• Troubleshoot ongoing production issues as and when needed

Nice to have:

• Knowledge of third-party libraries like jQuery, Angular and React Js
• Knowledge of CI/CD, DevOps and Agile

Qualifications:

• Bachelor Degree in Computer Science / Engineering or equivalent job experience
• Minimum 3 years of experience

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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You will work closely with Specialists, Operations & Technology delivery teams to devise Enterprise solutions that deliver business and customer value. You will handle partners and coordinate with teams highly proficient in machine learning, database development, and front-end application engineering.

Responsibilities:

• Be responsible for the product vision for industry-leading data management framework (data acquisition, cleaning, transformations, etc.)
• Define the user experience for optimized financial analytics data pipeline workflows
• Collaborate with analytics domain experts to interpret their data needs and translate into a viable platform/framework strategy
• Own the implementation of that strategy by engaging with engineering and project teams
• Define and communicate the product goals and achievements to other product & engineering teams, business leaders, and internal partners

Requirements:

• Background in data/feature engineering/data science/NLP/Predictive Model/LLMs/RAG Workflow
• Hands-on experience with market-leading commercial or open-source data management products
• Agile practitioner with experience leading agile teams
• Good interpersonal and communication skills
• Strong influencing skills
• Extensive experience using Python tools, packages, libraries, and model building
• Solid relational database skills, statistics, and statistical language

Preferred:

• Experience in large investment banking or financial services organisations
• Familiarity with Refinitiv or LSEG processes and products
• Experience working with executives and/or C-Suite individuals
• Experience working with a distributed team

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In this role, you'll be at the heart of shaping the platform and infrastructure that powers critical services, partnering closely with diverse engineering squads to streamline deployments, automate processes, and elevate service availability to new heights.

Key Responsibilities

• Design, implement, and manage infrastructure using Terraform and other IaC tools
• Deploy and orchestrate containerized applications with Kubernetes
• Build and maintain CI/CD pipelines using tools like Jenkins, GitLab, or GitHub Actions
• Develop automation scripts
• Set up and manage monitoring and logging systems
• Solve production issues and perform root cause analysis
• Collaborate with developers to improve system reliability and performance
• Implement security standard methodologies across infrastructure and pipelines

Required Skills

• Strong experience with Kubernetes and container orchestration
• Proficiency in Terraform and infrastructure-as-code principles
• Scripting skills in Bash, Python, or Go
• Hands-on experience with CI/CD tools and workflows
• Familiarity with monitoring/logging tools (Prometheus, Grafana, ELK, etc.)
• Excellent problem-solving and debugging abilities
• Experience in Azure cloud platform

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The role holder will combine practical ServiceNow IRM development knowledge with strong DevOps, release management and operational support capabilities. They will help ensure that changes to existing workflows and new IRM capabilities are delivered safely, consistently and efficiently across development, test and production environments.

Key Responsibilities

• Support the configuration, development and maintenance of ServiceNow IRM solutions.
• Work across IRM capabilities, control assessments and testing, issues and remediation actions, operational events and incidents, evidence collection and attestations, policy and compliance workflows, risk and control reporting, case management and partner concern.
• Support development teams with environment configuration, technical solving and deployment preparation.
• Configure and maintain ServiceNow forms, tables, workflows, notifications, business rules, access controls and integration components.
• Diagnose and resolve platform defects, configuration issues, failed deployments and data inconsistencies.
• Support enhancements to existing AFC and Operational Risk and Controls workflows and contribute to the technical implementation of new workflows and IRM capabilities.

DevOps and Release Management

• Develop and maintain reliable release, deployment and environment management processes for ServiceNow IRM.
• Coordinate the promotion of configuration and code across development environments.
• Manage update sets, prioritised applications, source control branches and deployment packages.
• Support adoption of ServiceNow Application Repository, source control and automated deployment practices where appropriate.
• Ensure releases are traceable, repeatable and supported by appropriate approvals and evidence.
• Maintain release calendars, deployment records, implementation plans and rollback procedures.
• Support production releases, post-deployment validation and early-life support.
• Identify deployment risks, configuration gaps and missing dependencies before changes are promoted.
• Improve deployment automation and enable continuous integration and continuous delivery practices for ServiceNow.

Environment Management

• Configure, maintain and support ServiceNow development, test and production environments.
• Monitor environment stability, availability, performance and configuration consistency.
• Support instance cloning, data refreshes, environment resets and post-clone remediation activities.
• Maintain environment-specific configuration, credentials, integrations and access controls.
• Ensure appropriate segregation of duties and restricted access across environments.
• Coordinate environment usage across multiple development teams and suppliers.
• Support platform upgrades, patches, hotfixes and ServiceNow family releases.
• Assess upgrade impacts on existing IRM applications, workflows, integrations and customisations.
• Coordinate regression testing and remediation of upgrade-related defects.

Operational Support

• Provide technical support for live ServiceNow IRM applications and workflows.
• Investigate and resolve incidents, service requests, defects and recurring platform issues.
• Perform root-cause analysis and implement sustainable corrective actions.
• Monitor failed workflows, integrations, scheduled jobs, notifications and data loads.
• Support problem management and find opportunities to improve service reliability.
• Build & Maintain operational runbooks, fix guides and support documentation.
• Participate in production support arrangements and major incident resolution where required.
• Work with Service Management teams to ensure incidents and changes are handled in line with agreed processes.

Technical Development

• Perform hands-on ServiceNow configuration and development where required.
• Develop and maintain Flow Designer flows and subflows, Business Rules, Script Includes, Client Scripts, UI Policies and UI Actions, Access Control Lists, notifications and approvals, scheduled jobs and data imports, REST integrations and IntegrationHub spokes.
• Support developers with technical investigations, environment defects and deployment issues.
• Review code and configuration for deployment readiness.
• Ensure solutions are supportable, maintainable and aligned with ServiceNow development standards.
• Promote use of standard ServiceNow IRM capabilities and minimise unnecessary customisation.

Testing and Quality Assurance

• Support unit, system, integration, regression and deployment testing.
• Help define technical acceptance criteria and release validation checks.
• Maintain and improve automated testing using ServiceNow Automated Test Framework where appropriate.
• Ensure changes are validated before promotion between environments.
• Support defect triage, prioritisation and resolution.
• Maintain evidence of testing, approvals and deployment outcomes.
• Identify recurring quality issues and recommend improvements to development and release practices.

Requirements and Design Support

• Work with Product Owners, Business Analysts and developers to understand technical and operational requirements.
• Review requirements and designs for deployment, supportability and environment impact.
• Identify non-functional requirements relating to resilience, monitoring, auditability, access control and maintainability.
• Challenge designs that create unnecessary operational complexity or unsupported customisation.
• Review third-party deployment plans, technical outputs and environment changes.
• Highlight missing dependencies, weak controls and release risks.
• Support technical design reviews and contribute practical platform and operational insights.

Agile Delivery and Teamwork

• Work as part of an Agile delivery team supporting backlog refinement, sprint planning, daily stand-ups, reviews and retrospectives.
• Estimate DevOps, release and platform engineering activities.
• Coordinate dependencies between development, testing, infrastructure and support teams.
• Provide regular updates on release readiness, environment status, risks and blockers.
• Work closely with ServiceNow developers, technical leads, architects and product teams.
• Guide less experienced engineers on environment management, release controls and ServiceNow operational practices.
• Drive & input to team standards, reusable deployment patterns and continuous improvement initiatives.

Governance, Risk and Controls

• Ensure platform changes follow LSEG change, release and security controls.
• Maintain appropriate audit trails for configuration changes, testing and deployments.
• Support access reviews, segregation-of-duties controls and privileged access management.
• Ensure production changes are appropriately approved, tested and documented.
• Support internal audit, assurance and regulatory evidence requests for IRM.
• Identify and lead technical debt, unsupported customisation and operational risks.
• Ensure sensitive AFC and risk data is handled in accordance with security, privacy and retention requirements.

Required Experience and Capabilities

• Typically 5-9 years of experience in software engineering, platform engineering, DevOps or ServiceNow delivery.
• Strong hands-on experience supporting or developing solutions on the ServiceNow platform.
• Practical experience with ServiceNow Integrated Risk Management or Governance, Risk and Compliance applications.
• Experience leading ServiceNow environments, releases and deployment processes.
• Experience with update sets, scoped applications, Application Repository, ServiceNow source control integration, instance cloning, post-clone activities, platform upgrades and regression testing.
• Good technical knowledge of Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies and UI Actions, Access Control Lists, ServiceNow tables and data models, REST APIs, IntegrationHub, Import Sets, Transform Maps, scheduled jobs and notifications.
• Experience supporting live, business-critical applications and investigating incidents, defects and deployment failures.
• Knowledge of software development lifecycle, transformation and release management practices.
• Experience working within Agile delivery teams.
• Ability to communicate technical issues clearly to both technical and non-technical partners.
• Strong analytical, solve and problem-solving skills, with the ability to work effectively with internal teams and third-party suppliers.

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Key Responsibilities:

• Revenue Growth & Commercial Delivery:
• Achieve individual revenue, growth, retention and targets across assigned accounts.
• Identify upsell, cross-sell, and new business opportunities across FX trading, workflow, data, and related LSEG solutions.
• Lead commercial negotiations, contract renewals, and expansion opportunities in partnership with relevant internal customers.
• Build and maintain a healthy sales pipeline and provide accurate forecasts against business objectives.

• Strategic Account Management:
• Own and lead a portfolio of strategic FX clients, developing and driving account plans that support retention, growth, and client satisfaction.
• Establish strong relationships with key customers across trading, treasury, eFX, sales, operations, and technology functions.
• Develop a deep understanding of clients' business objectives, market challenges, and trading workflows to find opportunities for partnership and growth.
• Lead regular client engagement activities, including business reviews, strategic planning discussions, and executive customer meetings.

• Client Advocacy & Market Expertise:
• Serve as a trusted adviser to clients by providing insight into industry developments, market trends, and evolving regulatory considerations.
• Maintain solid understanding of FX market structure, electronic trading workflows, liquidity management, and competitive developments.
• Represent LSEG at client events, industry forums, and relevant market engagements where appropriate.
• Gather market feedback and insights to support product development and strategic business decisions.

• Cross-Functional Collaboration:
• Partner with Product, Customer Success, Operations, Marketing, and Technology teams to deliver exceptional client outcomes.
• Coordinate internal resources to support client onboarding, implementation, adoption, and service improvements.
• Act as the primary point of escalation for commercial matters and collaborate with customers to drive timely resolution.
• Support execution of regional and global sales initiatives within assigned client segments.

• Account Planning & Operational Excellence:
• Maintain accurate account plans, opportunity records, and forecasting within CRM systems.
• Utilise data and client insights to prioritise engagement activities, identify risks, and drive account growth strategies.
• Ensure adherence to governance, risk management, regulatory, and compliance requirements.
• Contribute to sales guidelines and knowledge sharing across the wider team.

Qualifications & Experience:

• Commercial & Industry Experience:
• Significant experience in business development, account management, sales, or relationship management.
• Strong understanding of FX markets, electronic trading platforms, market infrastructure, or related financial services solutions.
• Demonstrated track record of achieving revenue growth, client retention, and commercial objectives.
• Experience leading strategic accounts and navigating complex customer environments.

• Sales and Relationship Management:
• Proven track record of generating new business, building qualified sales pipelines, and exceeding revenue targets within financial markets.
• Build and maintain trusted relationships with senior client customers.
• Strong consultative selling, influencing, and negotiation skills.
• Ability to identify client needs and translate them into commercial opportunities and solutions.

• Collaboration & Execution:
• Strong commercial acumen and client-centric mentality.
• Ability to work optimally in a matrix organisation and influence customers across multiple functions.
• Excellent communication, presentation, and customer management skills.
• Strong analytical mindset with experience using data and insights to drive account strategies and business decisions.

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The successful candidate will be responsible for managing a team of sales specialists to achieve and beat the regional gross-sales target.

Key responsibilities include:

• Achieving and beating the sales target for the given business line
• Managing the sales team across the region, including hiring, onboarding, training, and sales operations
• Creating, communicating, and executing sales strategies
• Collaborating with other sales, account management, and product leaders
• Actively contributing to client engagements and helping to open and close deals
• Being the subject matter expert on the business – both the products and the addressable market

The ideal candidate will have:

• 4+ years leading a sales team in a SaaS or financial data business addressing the financial sector
• 10+ years’ experience in a client-facing role, with direct sales experience a strong plus
• Domain expertise in market data
• Strong written and verbal communication skills
• Experience coordinating with various business functions to ‘own’ the growth of a business

We offer a dynamic work environment with a culture built on our values of Integrity, Partnership, Change, and Excellence.

If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

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Our engineers design, develop and deliver the products and services that reimagine how our industry works. Driving innovation through digitalisation and AI, we deliver accelerated impact and excellence for customers every day.

The Opportunity

We are seeking a passionate Lead Engineer to help us build robust, enterprise-grade solutions that drive real-world impact.

Our problems are complex from building AI-powered analytics that are constantly evolving, to challenges that define modern finance, giving engineers the opportunity to stretch their craft and shape solutions that matter.

Our software engineers have a strong appetite for innovation, new technologies, and AI, both in how we accelerate engineering and in how we create smarter, more valuable experiences for our customers. We encourage curiosity, experimentation, and continuous learning, giving our teams the opportunity to solve complex challenges at scale.

What We Look For

• Experienced Software Engineers 6+ years of experience with one of the following technologies – Java, Python, C++ or C#
• Demonstrated ability to mentor and develop engineers, fostering a culture of technical excellence, continuous learning, and innovation.
• Strong expertise in software architecture, system design, scalability, reliability, and performance optimization for enterprise-grade applications.
• Experience driving the adoption of AI-assisted engineering practices and evaluating emerging technologies to improve developer productivity and product innovation.
• Strong experience with CI/CD, unit testing framework and automation (testing/deployment) in cloud platforms such as AWS or Azure
• Curiosity about AI and a strong interest in how emerging technologies can be applied to solve complex software engineering problems.
• Prior Financial Services or Big Tech experience preferred
• Bachelor’s degree in Computer Science, Engineering and related field or relevant experience
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues
• Willingness to learn and work with new technologies across the full stack
• Strong teamwork and communication skills, with the ability to collaborate optimally with cross-functional teams across multiple regions and timezones

Compensation/Benefits Information:

The anticipated base salary for this position is $129,700 - $216,100. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match.

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