Key Responsibilities:

• Proactively identify and engage with tenants who are under-occupying their homes and may benefit from downsizing.
• Manage a caseload of downsizing and Mutual Exchange applications from initial enquiry through to successful move completion.
• Undertake home visits and housing needs assessments to understand tenants' circumstances and housing requirements.
• Provide practical, personalised support to residents throughout the moving process, including bidding, viewings, sign-ups, removals and utility transfers.
• Support and facilitate Mutual Exchange opportunities for residents in our council stock wanting to downsize.
• Ensure Mutual Exchange applications are processed efficiently and within statutory timescales.
• Work closely with Allocations, Tenancy Management and Repairs teams to maximise housing mobility and minimise delays.
• Support the allocation of suitable void properties to downsizing households and help maximise use of available housing stock.
• Maintain accurate records, monitor performance data and contribute to the achievement of pilot outcomes and service KPIs.
• Provide high-quality advice, guidance and customer service to residents, partners and stakeholders.

Skills, Experience and Qualifications:

• Experience of working within a housing, lettings, allocations, tenancy management, voids, housing options or customer service environment.
• Experience of managing customer cases and delivering positive outcomes within challenging timescales.
• Strong customer service skills with the ability to build trust and engage effectively with a diverse range of residents.
• Excellent communication, negotiation and influencing skills, both written and verbal.
• Experience of working with vulnerable residents and understanding the barriers they may face when moving home.
• Good organisational and time management skills, with the ability to manage competing priorities and meet performance targets.
• The ability to work independently whilst also contributing positively to team objectives.
• Strong IT skills, including experience of using housing management systems and Microsoft Office applications.
• Experience of maintaining accurate records, analysing information and producing reports.
• An understanding of housing management, allocations, lettings, downsizing or Mutual Exchange processes would be advantageous.
• GCSE English and Mathematics (or equivalent) and/or relevant housing-related qualification.

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The successful candidate will have direct experience in structuring, running, and managing complex transformation projects, with excellent relationships with senior managers and members. They will possess strong leadership, influencing, and people management skills.

Key responsibilities include:

• Developing and leading the transformation portfolio
• Managing a flexible team of resources
• Ensuring strategic alignment and delivery of transformation programmes
• Building strong relationships with senior stakeholders
• Proactively managing emerging and strategic risks

The London Borough of Waltham Forest is committed to creating a healthy, fair, and inclusive workplace, recognised as a Good Work Standard employer.

Salary: GBP 81,732 - 88,506 per year

Benefits:

• Fair pay and conditions
• Workplace well-being initiatives
• Skills and progression opportunities
• Diversity and recruitment efforts

Requirements:

• Direct experience in managing complex transformation projects
• Excellent relationship-building skills with senior managers and members
• Strong leadership, influencing, and people management skills
• Ability to work autonomously and respond to unpredictable workloads
• Exceptional communication and problem-solving skills

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The successful candidate will have proven experience in providing strategic leadership and collaboratively working in political environments with senior leaders and responsible officers to ensure impact and delivery.

Key responsibilities include:

• Leading the definition, design, and delivery of complex organisational transformation programmes
• Providing strategic direction and alignment to programme teams
• Developing and implementing effective programme governance structures
• Driving forward the Council's transformational agenda
• Working collaboratively with senior leaders and responsible officers

The ideal candidate will have:

• Proven experience in providing strategic leadership to design and deliver complex transformational change initiatives
• Strong project management skills, including budget management and resource allocation
• Exceptional leadership and communication skills
• Experience in local government or public sector transformation initiatives is highly desirable

The role is a fixed-term position to provide maternity cover, anticipated to last for 12 months.

The salary range for this position is £68,784 - £72,399 per year.

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The post-holder will normally be based at the Mortuary Office but will be dispatched to collect, deliver and transfer deceased persons between East London Forensic Centre, Essex mortuary facilities and other authorised locations.

Key responsibilities include:

• Carrying out transfers or collections of the deceased from relevant mortuaries, hospitals or funeral directors as per coroner's instructions
• Conducting condition checks of the deceased in accordance with standard operating procedures
• Undertaking driving, deceased-person transfer, manual handling, traceability and associated mortuary support duties
• Assisting mortuary managers and the wider mortuary team with the effective operation of the service

Requirements:

• Full, valid UK driving licence and experience of driving vans
• Experience or understanding of mortuary, funeral director, pathology, healthcare logistics or related work
• Understanding of deceased-person identification, dignity, confidentiality, traceability and chain-of-custody requirements
• Experience or understanding of manual handling and the safe use of transfer equipment
• Ability to follow SOPs, risk assessments, lawful instructions and infection prevention requirements

The salary for this role is £31,290 - £33,129 per year.

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The successful candidate will have experience of dealing with both low-level and complex anti-social behaviour casework.

Key responsibilities include:

• Managing a caseload of complex and high-level anti-social behaviour cases
• Identifying and pursuing legal actions such as Premises Closure Orders, Civil Injunctions, and Criminal Behaviour Orders
• Liaising with our legal team to progress cases through civil and criminal courts
• Undertaking comprehensive investigations and seeking to resolve complaints of anti-social behaviour and nuisance
• Liaising with Police, Neighbourhood Officers, Selective Licensing Team, Housing, and other agencies
• Maintaining comprehensive case management notes
• Being involved in regular partnership operations with Police
• Enforcing the borough's Public Space Protection Order (PSPO)
• Working evenings and weekends as required

The salary for this role is £42,771 - £45,750 per year.

We are an equal opportunities employer and welcome applications from all sections of the community.

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The successful candidate will be responsible for managing projects from initiation to implementation, leading initiatives focused on reducing fuel poverty, building-related sustainability programmes, and operational emissions. You will also provide support to deliver against multiple other focus areas such as Nature recovery and partner-led initiatives.

Key responsibilities include:

• Planning and managing projects from initiation to implementation
• Leading initiatives focused on reducing fuel poverty, building-related sustainability programmes, and operational emissions
• Collating and analysing complex data insights into clear recommendations
• Collaborating with partners and facilitating co-design approaches
• Supporting colleagues through mentoring, staff development, and organisational knowledge share

The ideal candidate will have a degree or equivalent in a relevant subject, evidence of continuous professional development, and experience in a similar role. You will be expected to work in person at Fellowship Square or other borough locations 3 days a week for full-time applications.

In return, the Council offers a salary of £49,056 - £52,194 per annum, a hybrid working arrangement, and a range of benefits.

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The appointed officer will be a qualified and experienced and must hold a degree or diploma in Environmental Health (i.e. BSc/MSc).

The successful candidate will display a commitment to strong enforcement actions using the full range of available powers.

Key Responsibilities:

• Be an authorised officer for the undertaking of the Council’s statutory functions in relation to Private Sector Housing and Licensing
• Undertake duties during standard office hours and outside standard office hours according to needs of the service
• Supports wider workstreams within regulatory services as appropriate
• To be competent in the Housing Health and Safety Rating System (HHSRS)
• To have knowledge of HMO licensing and the other licensing schemes that operate in Waltham Forest
• Possess the knowledge and skills to be able to investigate possible breaches of legislation, serve notices, gather evidence and prepare cases for prosecution and appeal hearings
• To take the lead role on projects from inception to conclusion using project management techniques
• Plan and organise work to ensure the delivery of those aspects of the service for which responsible

Qualifications and Requirements:

• Applicants must hold a degree or diploma in Environmental Health (i.e. BSc/MSc)
• Applicants must be fully registered with the Environmental Health Registration Board (EHRB), as a Registered EHP (REnvH) or equivalent

Benefits:

• Salary: £42,771 - £55,323 per year
• Retention Bonus: £3,000 'Golden Hello' payment (subject to minimum retention period)
• Option to purchase additional annual leave
• Discounted gym memberships
• Savings from local shops and online retailers
• Season ticket and travelcard loans

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Using your specialist expertise, you will strengthen inclusive practice, support early identification of need, and build the confidence of mainstream providers to meet a wide range of SEND effectively. Through consultation, training and collaborative working, you will help remove barriers to learning, promote achievement and improve outcomes for children and young people.

Key Responsibilities

• Provide specialist advice and evidence-based recommendations to schools, early years settings, post-16 providers, EHE families and other educational settings.
• Support children and young people with a range of SEND needs including Neurodiversity, Autism, SEMH, Speech, Language and Communication Needs, Cognition and Learning, Sensory Needs and Physical or Medical Needs.
• Design, deliver and evaluate training, coaching and professional development programmes for teachers, SENCOs, leaders and support staff.
• Strengthen the ability of educational settings to identify, assess and meet SEND needs through the graduated response.
• Contribute to the development and delivery of the Experts at Hand model and SEND reform agenda.
• Work collaboratively with families and multi-agency professionals to coordinate effective support.
• Monitor impact, analyse service data and contribute to quality assurance and service improvement activities.

Job Requirements

• Significant experience teaching children and young people with SEND and learning differences.
• Experience providing advice, support and challenge to schools and educational settings.
• Experience designing and delivering high-quality training, coaching and workforce development initiatives.
• A strong understanding of the Children and Families Act 2014, SEND Code of Practice and current SEND reforms.
• Knowledge of inclusive teaching practices and the graduated response.
• Experience working effectively in multi-agency environments.
• Excellent communication, consultation and relationship-building skills.
• The ability to analyse needs, develop effective support strategies and manage competing priorities.
• Strong report-writing, presentation and organisational skills.

Qualifications and Requirements

• Qualified Teacher Status (QTS).
• Degree or equivalent professional qualification.
• Relevant SEND qualification or substantial specialist expertise in SEND.
• Evidence of ongoing Continuing Professional Development (CPD).

Additional Requirements

• Enhanced DBS check, including Children's Barred List check.
• Ability to travel regularly across the borough.
• Flexibility to attend evening and weekend meetings and events when required.
• Commitment to safeguarding, inclusion and improving outcomes for children and young people.

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This role will play a critical part in improving the systems, processes and data that underpin housing repairs, asset management and landlord services, helping to deliver better outcomes for residents and service teams.

A significant focus of the role will be supporting the reprocurement and mobilisation of major Housing contracts, including Mechanical & Electrical (M&E) and Repairs & Maintenance (R&M) services.

The successful candidate will lead the analysis and improvement of business processes, identify opportunities for service enhancement, and help ensure the Council captures and maintains the data needed to support service delivery, performance management and regulatory reporting.

Key Responsibilities

• Lead business analysis activities across Housing Services, supporting service improvement, transformation and digital change initiatives.
• Support the reprocurement and mobilisation of M&E and R&M contracts, ensuring business, process, system and reporting requirements are effectively captured and documented.
• Work collaboratively with Housing teams, Digital and ICT colleagues, contractors and suppliers to define and deliver business requirements.
• Analyse, document and improve business processes to support efficient service delivery, data quality and regulatory compliance.
• Define and document reporting requirements for KPIs, TSMs and other operational and contractual performance measures.
• Produce business analysis documentation including requirements specifications, user stories, process maps, gap analyses and recommendations for service improvement.
• Act as the key link between LBWF and contractor operational and ICT teams, ensuring proposed solutions meet business needs and deliver measurable benefits.

Qualifications and Requirements

• Significant experience working as a Business Analyst within the social housing sector.
• Demonstrable experience working within housing repairs and maintenance services, with a strong understanding of repairs processes, contractor-delivered services and associated performance management frameworks.
• Experience supporting large-scale procurements, contract mobilisations, system implementations or transformation programmes, ideally within housing repairs, asset management and M&E service environments.
• Strong understanding of requirements gathering, process mapping, stakeholder engagement and business process improvement methodologies.
• Experience defining data and reporting requirements, including KPI dashboards, performance reporting and regulatory measures such as TSMs.
• Proven ability to build effective working relationships with operational teams, senior stakeholders, contractors and technology suppliers.
• Excellent analytical, communication and facilitation skills, with the ability to translate complex business needs into practical and deliverable solutions.
• Degree-level education or equivalent experience.
• Professional Business Analysis qualifications (e.g. BCS Business Analysis, Agile BA) are desirable but experience and demonstrable delivery within a housing environment will be given greater consideration.

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This is a unique opportunity to play a key role in delivering SEND reform, improving outcomes for children and young people and embedding communication-inclusive practice across education settings and children's services.

Working at both strategic and operational levels, you will be the Council's senior specialist adviser on speech, language and communication needs (SLCN), responsible for implementing Early Language Support for Every Child (ELSEC), leading service development, workforce growth and evidence-based practice across the local area.

Key Responsibilities:

• Lead the speech, language and communication element of the Experts at Hand service.
• Provide professional and clinical leadership across the service.
• Drive the development of speech, language and communication pathways as part of our SEND transformation programme.
• Undertake highly specialist assessments and contribute to multidisciplinary assessment and diagnostic processes.
• Design and oversee early intervention support pathways.
• Lead the implementation of Early Language Support for Every Child (ELSEC) principles.
• Develop and quality assure training and workforce development programmes.
• Supervise and develop Speech and Language Therapists and a team of Language Assistants.
• Work collaboratively with schools, families, health partners, educational psychologists and social care colleagues.
• Use data, outcomes and evidence to drive continuous service improvement and innovation.

Qualifications and Requirements:

• Extensive post-qualification experience supporting children and young people with speech, language and communication needs.
• Advanced knowledge of assessment, intervention and differential diagnosis.
• Strong understanding of SEND legislation, the SEND Code of Practice and Education, Health and Care processes.
• Experience of leading, supervising and developing practitioners and support staff.
• A track record of influencing practice, building partnerships and leading change.
• Excellent analytical, communication and organisational skills.
• The ability to balance strategic leadership with direct clinical expertise.

Terms and Conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
• Satisfactory DBS check;
• Continued professional body registration;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.

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Key Responsibilities:

• Assist with the delivery of social media content and digital communications to support council priorities.
• Provide practical support and advice to colleagues on the use of digital and social media tools.
• Support process improvements and content quality through regular feedback and learning.
• Contribute to a positive, collaborative team culture by supporting colleagues and sharing expertise.
• Use social media platforms and digital tools effectively to support content creation and monitoring.
• Prepare and present a full range of reports covering area of responsibility.
• Ensure the successful implementation of health and safety legislation, policies and practices.
• Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.
• Support the delivery of the council's social media content across all key platforms.
• Draft, schedule and publish social media content in coordination with communications campaigns and service updates.
• To support the council's crisis management efforts and campaigns through effective communication and use of different channels.
• Monitor the council's social media channels and respond to queries or comments in line with agreed tone and response protocols.
• Use analytics tools to evaluate performance of content, channels and campaigns.
• Stay up to date with digital communications trends and tools, recommending opportunities for innovation.
• Work with communications colleagues to ensure alignment between digital, campaign and media activity.

Qualifications and Requirements:

• Experience of proactive and reactive media management
• Ability to draft short, engaging, and accessible content for digital audiences.
• Awareness of brand and tone in communications.
• Familiarity with scheduling tools and basic analytics.
• Experience of paid social media campaigns
• Experience in supporting, planning and delivery of integrated communications strategies and activities
• Experience of providing direct advice and briefing to senior managers and/or elected members on reputation issues
• Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimising landing pages and user funnels
• Knowledge of website analytics tools
• Experience in setting up and optimizing Google Adwords campaigns
• Experience of working across a wide range of communications projects including media, campaigns, marketing and events
• Experience of working in a highly pressured environment and delivering results to tight deadlines
• An understanding of local government, the services provided by local councils, and the responsibilities a council has to its residents
• Excellent writing skills with a clear, concise and lively prose style, and the ability to write for a range of different audiences
• Excellent oral communications skills and the ability to maintain effective relationships at every level of an organisation
• Ability to translate complex information into a clear and approachable format for a wide range of audiences
• Good attention to detail, strong organisational skills and the ability to operate to tight deadlines in highly pressured environments
• Willingness to learn and adapt in a fast-paced communications environment.
• Knowledge of digital accessibility standards and content design principles.
• Educated to degree level or equivalent standard or vocational qualification.

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Key Responsibilities:

• Provide a professional, proactive, customer-focused support service to the organisation within the Private Sector Housing & Licensing Team.
• Assist in ensuring that all Private Rented Property Licensing applications and associated matters are processed and resulting decisions are properly prepared and issued.
• Assist in the proper processing of the administrative function for Private Rented Property Licensing; including data entry, arranging/attending public inquiries/hearings and liaising with the Private Rented Property Licensing Compliance and Enforcement Teams and landlords/tenants as necessary.
• Represent the team and department at internal and external meetings.

Qualifications and Requirements:

• English and Math Qualification
• Relevant NVQ Level 2 or 3 qualification

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.

The London Borough of Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

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The Consultation & Billing team is responsible for managing Section 20 consultations and overseeing the calculation and billing of service charges and major works, including equity share and shared ownership. We ensure full cost recovery under the terms of the lease, in compliance with the Landlord and Tenant Act 1985 (as amended) and all relevant legislation.

This is an excellent opportunity for a detail-oriented professional with strong leasehold knowledge and a customer-focused approach to join our team and make a real impact.

Key Responsibilities:

• Carry out statutory Section 20 consultations for major works and service charges.
• Accurately calculate annual service charges, major works final accounts, and shared ownership rents.
• Deliver customer-focused solutions and strive to improve resident satisfaction.
• Demonstrate knowledge of leasehold legislation, in accordance with the Landlord and Tenant Act 1985 (as amended).
• Clearly explain lease terms and service charge calculations to residents and internal teams.
• Maintain sound knowledge of key issues affecting landlords and leaseholders.

Qualifications and Requirements:

• Proven experience in calculating leasehold service charges, major works final accounts, and shared ownership rents.
• Strong understanding of leasehold legislation and best practices in relation to consultation and billing.
• Excellent communication skills with the ability to explain complex information clearly.
• Membership of the Institute of Residential Property Management (IRPM) or willingness to work towards achieving membership is desirable.
• A proactive, detail-oriented approach with a commitment to customer satisfaction.

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English.

Benefits: The London Borough of Waltham Forest offers a range of benefits, including fair pay and conditions, workplace well-being, skills and progression, and diversity and recruitment.

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The successful candidate will have experience of delivering high-quality instrumental and/or vocal tuition to children and young people, as well as teaching individuals, small groups, whole classes, or ensembles in a school or community music setting.

Key responsibilities include:

• Delivering high-quality instrumental and/or vocal tuition to children and young people
• Teaching individuals, small groups, whole classes, or ensembles in a school or community music setting
• Planning and delivering engaging lessons that support musical progression and achievement
• Working collaboratively with schools, colleagues, parents, and external partners
• Maintaining accurate records, registers, reports, and administrative documentation

The ideal candidate will have:

• Strong knowledge of music education practices and curriculum delivery within schools
• Understanding of safeguarding and child protection responsibilities when working with children and young people
• Ability to inspire, motivate and engage learners of different ages, abilities and backgrounds
• Excellent communication skills, both written and verbal
• Ability to build positive professional relationships with pupils, schools, parents and colleagues
• Good organisational skills and ability to manage timetables, lesson schedules and administrative responsibilities effectively

The role requires a recognised qualification in Music, Music Education, Performance, or a related discipline, or equivalent professional experience. Demonstrable proficiency in teaching one or more instrumental, vocal, Key Stage music, or ensemble disciplines is also essential.

The salary for this role is £23.75-£35.64 per hour, depending on experience.

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The role involves supporting the delivery of the Experts at Hand service, being an excellent practitioner with good communication, interpersonal, organisation, and time management skills. You should be reliable, flexible, and able to show initiative, and be committed to improving outcomes for children and young people in the local community.

Key responsibilities include:

• Supporting the delivery of the Experts at Hand service
• Being an excellent practitioner with good communication, interpersonal, organisation, and time management skills
• Being reliable, flexible, and able to show initiative
• Being committed to improving outcomes for children and young people in the local community
• Having a sound knowledge of evidence-based interventions

Qualifications and requirements:

• A professional Educational Psychology qualification recognised by the BPS and a HCPC registration

Terms and conditions:

• Satisfactory employment references and CIFAS identity checks
• Satisfactory declaration of interest
• This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults
• Satisfactory DBS check
• Continued professional body registration
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English

The London Borough of Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

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Key Responsibilities:

• Assess housing needs and determine statutory duties under the Homelessness Reduction Act 2018
• Conduct detailed interviews with residents in housing need
• Produce clear, compliant statutory decision letters and Personal Housing Plans
• Take proactive action to prevent homelessness, including engaging with landlords and agents
• Promote a full range of housing options, including private rented solutions
• Work collaboratively with colleagues and partners to progress cases and remove barriers
• Maintain accurate records, manage data, and contribute to service performance

Qualifications and Requirements:

• Minimum 2 years' experience of working in a fast-paced, resident-focused environment
• Minimum 2 years' experience in a busy Housing Options / Prevention & Assessment service
• Knowledge of frontline housing services
• Excellent knowledge and application of IT systems and software packages
• Ability to work with minimum supervision, using problem-solving skills and initiative
• Excellent levels of literacy and numeracy
• Ability to work flexibly, balancing competing priorities and meeting deadlines
• Strong working knowledge of homelessness legislation and processes
• Confidence managing a complex caseload independently
• Excellent communication skills, including handling difficult conversations with empathy and clarity
• Strong organisational skills and attention to detail

What you'll get in return:

• A role where your work has visible, meaningful impact every day
• A supportive team environment with opportunities to learn and develop
• A council that is committed to fairness, inclusion, and staff wellbeing

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We are a supportive, focused, and inspirational service. Our shared purpose is to nurture independence and freedom of choice in our children, young people, and families, helping them to achieve the best possible outcomes.

Key Responsibilities:

• Conduct assessments of children and young people's circumstances and issues to determine intervention / referral to the appropriate service.
• Plan and implement interventions and actions for allocated cases. Monitor and review cases. Assess in more complex cases, with guidance.
• Provide professional advice and guidance to colleagues and partner agencies supporting children and young people.
• Liaise internally and externally and work with colleagues from other agencies to ensure children, young people and carers are supported.
• Carry out all duties with an awareness and understanding of the safeguarding requirements within area of responsibility.
• Provide advice and support to children and young people to assist in completing financial assessments.
• Proactively develop professional knowledge, skills and behaviours.
• Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.

Qualifications and Requirements:

• Proven social work experience/placement in children and families setting/minimum of one year's post-qualifying experience.
• Demonstrable knowledge and experience of issues relating to children in need, child protection and looked-after children, including relevant legislation, guidance and procedures.
• Experience of service delivery which is culturally sensitive and responsive to the needs of a multi-cultural community.
• Able to prioritise and effectively work under pressure.
• Managing a quality service by ensuring key performance indicators relating to service areas are met.
• Ability to work well within a team and maintain clear and regular reporting lines to line manager and senior team members.
• Display agile behaviours and understand change at any given moment and respond to it effectively.
• Ability to communicate clearly, both verbally and in writing, and to follow through on required actions.
• Commitment to the participation of children, young people and their families both at an individual and service level.
• In rare emergency situations, the ability to work flexible or unsocial hours at short notice.

Benefits: The London Borough of Waltham Forest offers a range of benefits, including a retention bonus of up to £3000.

Terms and Conditions:

• Satisfactory employment references and CIFAS identity checks
• Satisfactory declaration of interest
• This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults
• Satisfactory DBS check; Enhanced
• Continued professional body registration

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