We're seeking a Systems Engineer to join LayerZero.
\nIn this role, you'll build the foundational systems that power our execution and infrastructure layers, including Zero.
\nThis is a low-level, performance-critical role focused on runtime architecture, concurrency, and scalable execution.
\nYou will make architectural decisions that directly impact how our systems execute, scale, and remain stable under load.
\nResponsibilities:
\nAbout You:
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\nLayerZero is looking for an experienced customer-facing professional to manage and grow our relationships with a variety of customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing product utilization, senior stakeholder management).
\nIn this role, you will focus on managing a portfolio of LayerZero customer accounts, primarily chains and mid-level accounts.
\nWhat You'll Do
\nAccount Strategy:
\nDevelop tailored strategies for each account to drive growth, adoption, and usage of LayerZero's products.
\nOnboarding and Education:
\nLead the onboarding process for users, providing guidance on navigating the LayerZero offerings.
\nDevelop and deliver educational resources, workshops, and materials tailored to the intricacies of our protocol and the broader industry.
\nUser Engagement and Relationship Building:
\nProactively engage with users to understand their goals, challenges, and objectives in the context of interoperability infrastructure.
\nBuild and nurture relationships with key stakeholders in the industry, becoming a trusted advisor to our users.
\nProduct Adoption:
\nCollaborate with our users to identify opportunities for increased adoption of LayerZero offerings.
\nFacilitate training sessions and provide hands-on support to empower users in navigating and utilizing LayerZero.
\nHealth Monitoring:
\nMonitor and analyze user engagement metrics specific to assess account health.
\nProactively identify and address potential challenges unique to the interoperability landscape, collaborating with the product team for solutions.
\nIssue Resolution and Advocacy:
\nServe as the primary point of contact for users, addressing inquiries, issues, and concerns related to implementation of LayerZero offerings.
\nAdvocate for user needs within the organization and collaborate with the development team to enhance the user experience.
\nCommunity Engagement:
\nActively participate in Web3 and blockchain communities to stay informed about industry trends, emerging technologies, and user sentiments.
\nRepresent the company in community forums and events, fostering a sense of belonging and connection.
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\nYou will lead discovery, design architectures, build proof-of-concepts, and clearly explain how LayerZero fits into a customer's existing stack (on-chain, off-chain, and AI/data systems).
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\nWe engage with a wide range of organizations - from DeFi protocols and Web3 infrastructure teams, to global banks, asset managers, and enterprises exploring blockchain and AI-driven use cases - and act as trusted advisors on interoperability, security, and system design.
\nResponsibilities:
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\nDesign reference and bespoke architectures that integrate LayerZero with customer systems - including smart contracts, wallets/custody, trading or settlement systems, data platforms, and banking/payments rails.
\nLead technical presentations, workshops, and demos, tailoring the depth to audiences ranging from protocol engineers to C-level executives.
\nBuild and validate POCs and pilot integrations, often writing or reviewing code (e.g., smart contracts, backend services, or sample apps) to prove out patterns.
\nDocument architectures, integration plans, and best practices, including sequence diagrams, threat models, and rollout strategies.
\nCollaborate with Integrations/Forward Deployed Engineering on hand-offs from POC to production, ensuring continuity and a clean path to scale.
\nAdvise on security and reliability for cross-chain flows: failure modes, monitoring, incident response, and operational runbooks.
\nStay current on Web3 trends (L1/L2 roadmaps, bridging standards, custody, regulation) and use that knowledge to shape customer strategy.
\nGather structured field feedback and feed it back into Product and Protocol teams, influencing our roadmap and SDKs.
\nContribute to external-facing content - sample apps, blog posts, talks, and reference architectures that help the ecosystem build better cross-chain systems.
\nRequirements:
\nHave 5–10+ years in customer facing technical roles such as Solutions Architect, Sales Engineer, Forward Deployed Engineer, Platform/Infra Engineer, or Protocol Engineer.
\nHave a strong grasp of blockchain fundamentals and Web3 architecture: consensus basics, L1/L2 and rollups, bridging models, wallets and signing, vaults, custody, and common DeFi patterns.
\nAre comfortable reading and writing code - ideally in TypeScript, Rust, Go, and/or Solidity - and can quickly understand someone else’s stack.
\nHave deep experience with integration architecture patterns and APIs (REST/gRPC/WebSockets, webhooks, event streams, OAuth/identity, etc.).
\nCan explain complex technical concepts simply, adapting your language for engineers, product managers, and business stakeholders.
\nEnjoy whiteboarding, system design, and storytelling, and can guide a customer from vague ideas to concrete architecture and rollout plans.
\nAre comfortable in a fast-moving, ambiguous environment, juggling multiple high-stakes accounts at once.
\nBonus: have worked with financial services, trading, or other highly regulated industries and understand their risk, compliance, and integration constraints.
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\nResponsibilities
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\nLayerZero Labs is committed to fostering a diverse and inclusive workplace. LayerZero Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status.
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