Kody is scaling rapidly, and we’re looking for an exceptional VP of Engineering to lead our technical organisation through the next phase of growth. As a key member of the executive team, you’ll play a pivotal role in shaping our engineering strategy, culture, and execution. This is a role for someone who thrives in a high velocity, global and purpose driven environment.

As VP of Engineering, you will be responsible for building and leading a high-performing engineering organisation aligned with Kody’s values and mission. You’ll define the technical vision, guide architectural decisions and ensure the delivery of scalable, secure and reliable platforms and products. You’ll work cross-functionally with Product, Design, and Operations to bring our roadmap to life while fostering a strong engineering culture rooted in technical excellence and continuous improvement.

What You’ll Be Doing:

• Lead the recruitment, development, and retention of a world-class engineering team.
• Setting and executing the engineering vision and technical direction in partnership with executive and product leadership.
• Defining and delivering engineering strategy that enables scalable and secure growth of Kody’s platform and services.
• Drive engineering execution to ensure timely, high-quality delivery across all teams.
• Establish and monitor KPIs to track performance, code quality, system stability and deployment efficiency.
• Promote a culture of feedback, mentorship and career development through structured reviews and ongoing coaching.
• Collaborate closely with Product, Design, and Operations to align on priorities and roadmap planning.
• Champion modern development practices including CI/CD, testing, observability, and agile methodologies.
• Oversee architectural planning and ensure sound technical decision-making across backend, frontend, and infrastructure.
• Manage engineering budgets, headcount planning and resource allocation in alignment with company goals.
• Advocate for engineering needs and priorities at the leadership level, balancing business goals and technical feasibility.
• Maintain and evolve onboarding processes, documentation, and workflows to support rapid team scaling.
• Embed data security, privacy, and regulatory compliance into the Engineering culture.

Requirements

• Proven experience leading engineering teams at high-growth tech companies or scale-ups (ideally in fintech or related industries).
• Deep technical expertise across modern architectures and cloud-based platforms.
• Strong track record of managing and growing high-performing, distributed engineering teams.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Passion for building secure, scalable, and customer-centric platforms.
• Hands-on experience with agile development, DevOps culture, and continuous delivery pipelines.
• Strong business acumen and the ability to align engineering strategy with overall company objectives.
• Comfortable navigating ambiguity and thriving in fast-paced, evolving environments.

Benefits

• Access to competitive Health Insurance (Medical and Dental)
• Access to Learning and Development
• Flexible time off and generous leave policy
• Participation in company equity or incentive plans
• A collaborative, inclusive culture where your work is valued and recognised

XML job scraping automation by YubHub

Kody is scaling rapidly, and we’re looking for an exceptional VP of Engineering to lead our technical organisation through the next phase of growth. As a key member of the executive team, you’ll play a pivotal role in shaping our engineering strategy, culture, and execution. This is a role for someone who thrives in a high velocity, global and purpose driven environment.

As VP of Engineering, you will be responsible for building and leading a high-performing engineering organisation aligned with Kody’s values and mission. You’ll define the technical vision, guide architectural decisions and ensure the delivery of scalable, secure and reliable platforms and products. You’ll work cross-functionally with Product, Design, and Operations to bring our roadmap to life while fostering a strong engineering culture rooted in technical excellence and continuous improvement.

What You’ll Be Doing:

• Lead the recruitment, development, and retention of a world-class engineering team.
• Setting and executing the engineering vision and technical direction in partnership with executive and product leadership.
• Defining and delivering engineering strategy that enables scalable and secure growth of Kody’s platform and services.
• Drive engineering execution to ensure timely, high-quality delivery across all teams.
• Establish and monitor KPIs to track performance, code quality, system stability and deployment efficiency.
• Promote a culture of feedback, mentorship and career development through structured reviews and ongoing coaching.
• Collaborate closely with Product, Design, and Operations to align on priorities and roadmap planning.
• Champion modern development practices including CI/CD, testing, observability, and agile methodologies.
• Oversee architectural planning and ensure sound technical decision-making across backend, frontend, and infrastructure.
• Manage engineering budgets, headcount planning and resource allocation in alignment with company goals.
• Advocate for engineering needs and priorities at the leadership level, balancing business goals and technical feasibility.
• Maintain and evolve onboarding processes, documentation, and workflows to support rapid team scaling.
• Embed data security, privacy, and regulatory compliance into the Engineering culture.

Requirements

• 10-15 year experience in engineer leadership roles, ideally within fintech, SaaS, or tech-enabled services.
• Proven experience leading engineering teams at high-growth tech companies or scale-ups (ideally in fintech or related industries).
• Deep technical expertise across modern architectures and cloud-based platforms.
• Strong track record of managing and growing high-performing, distributed engineering teams.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Passion for building secure, scalable, and customer-centric platforms.
• Hands-on experience with agile development, DevOps culture, and continuous delivery pipelines.
• Strong business acumen and the ability to align engineering strategy with overall company objectives.
• Comfortable navigating ambiguity and thriving in fast-paced, evolving environments.

Benefits

• Access to competitive Health Insurance (Medical and Dental)
• Access to Learning and Development
• Flexible time off and generous leave policy
• Participation in company equity or incentive plans
• A collaborative, inclusive culture where your work is valued and recognised

XML job scraping automation by YubHub

Kody is redefining the payments landscape, providing businesses with cutting-edge payment solutions that drive profitability. We are seeking an experienced key account manager in the US to ensure our clients are served at high quality.

This is a role requiring a blend of strategic vision and operational execution. You will work closely with internal stakeholders across product, marketing, and operations to ensure the operation and commercial function is optimised for growth.

What You’ll Be Doing:

• Develop and execute commercial strategies that align with company objectives and market opportunities.
• Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn.
• Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy.
• Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement.
• Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.

Benefits

• A dynamic and innovative team in a very rapidly growing company.
• Competitive salary, commission and benefits package.
• Collaborative, inclusive environment where your contributions are recognised and valued.

XML job scraping automation by YubHub

Kody, a fast-growing Fintech, is seeking a highly motivated Account Manager to join the team. We are looking for a results-oriented, strategic, and experienced Account Manager who can combine client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities

• Serve as a member of the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.
• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
• Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
• Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.
• Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.
• Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

Requirements

• Professional experience in a fintech, SaaS, or payment services company.
• Proven experience in Customer Success, Account Management, or Customer Operations.
• Strong interpersonal and communication skills, with the ability to build rapport with clients.
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
• Experience in a fast-paced environment, with the ability to manage multiple priorities.
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).
• Flexible across time zones to support a global team.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.

XML job scraping automation by YubHub

Responsibilities:

• Manage the full process for new hires and terminations, including paperwork, background checks, and equipment logistics.
• Administer US health insurance (Medical/Dental/Vision) and 401(k) plans. Handle annual open enrollment.
• Maintain digital employee files and ensure data integrity in our HR systems.
• Ensure adherence to Federal and CA state labor laws.
• Support general office administration and employee inquiries.

Requirements:

• 2-4 years of HR experience.
• Proven experience managing US benefits and 401(k) enrollment.
• Strong understanding of California employment laws.
• Located in the San Jose area and able to work a hybrid schedule.
• Excellent communication and organizational skills.

Benefits:

• Work with a rapidly growing company globally.
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.

XML job scraping automation by YubHub

Responsibilities:

• Generate qualified leads in key industries, especially in the hospitality industry
• Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts
• Partner closely with Sales, Marketing, and product teams to optimize our go-to-market strategies
• Share insights with the wider team on trends and needs in the payments and fintech space

Requirements:

• 5+ years of experience in the payment industry
• Strong relationships in the hospitality industry
• Deep industry expertise in global payments (ideally from companies such as Global Payments, WorldPay, Fiserv, or similar)
• Proven track record of developing and executing commercial strategies that drive revenue growth
• A proactive and adaptable mindset that thrives in a fast-moving, high-growth, and pressurized environment
• Strong communication and relationship-building abilities with both internal stakeholders and external partners

Benefits:

• Lead a dynamic and innovative team in a rapidly growing company
• Equity options available
• Competitive salary, commission, and benefits package
• Collaborative, inclusive environment where your contributions are recognized and valued

XML job scraping automation by YubHub

This is a senior leadership role requiring a blend of strategic vision, operational execution, and team leadership. You will work closely with internal stakeholders across product, marketing, and operations to ensure the commercial function is optimised for growth.

Role Details

Build, lead, and motivate a commercial and operation team, ensuring all members are aligned with business goals.

Develop and execute commercial strategies that align with company objectives and market opportunities.

Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing

Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn.

Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy.

Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement.

Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.

Oversee marketing collaborations to ensure compelling sales and promotional materials are aligned with commercial goals.

Work cross-functionally with finance and operations to ensure scalable and efficient sales processes.

Requirements

5+ years of experience in payment industry, responsible for selling at least GBP500mn in annual transaction volume.

Deep industry expertise in global payments (ideally from companies such as Global Payments, WorldPay, Fiserv, or similar)

Proven track record of developing and executing commercial strategies that drive revenue growth.

Strong negotiation and deal closing skills, along with experience working with complex sales cycles.

Experience working closely with product, marketing, and operations teams to optimise the commercial function.

Excellent leadership skills, with the ability to inspire, mentor and drive results.

A proactive and adaptable mindset that thrives in a fast moving, high growth and pressurised environment.

Strong communication and relationship building abilities with both internal stakeholders and external partners.

Benefits

Lead a dynamic and innovative team in a very rapidly growing company.

Equity options available.

Competitive salary, commission and benefits package.

Collaborative, inclusive environment where your contributions are recognised and valued.

XML job scraping automation by YubHub

Kody, a fast-growing Fintech, is on the lookout for an Android Engineer with strong expertise in Kotlin to join our innovative mobile development team.

This role offers the opportunity to develop and maintain Kody's Android mobile applications that make a difference in the financial landscape. You will work collaboratively with cross-functional teams, contributing to the design and implementation of new features while ensuring that the applications perform optimally and meet high-quality standards.

Responsibilities

• Design, develop, and maintain high-quality Android applications using Kotlin.
• Collaborate with product managers, designers, and backend developers to create new features.
• Ensure the performance, quality, and responsiveness of applications.
• Write clear, maintainable code with adherence to best practices.
• Identify and resolve bugs and performance bottlenecks.
• Stay current with emerging technologies and trends in Android development.
• Contribute to architectural decisions and code reviews.

Requirements

• Proven experience in Android app development with Kotlin.
• Strong understanding of Android architecture components and best practices.
• Familiarity with RESTful APIs and integration techniques.
• Experience with version control systems, preferably Git.
• Knowledge of UI/UX principles and guidelines.
• Ability to work effectively within a team and communicate technical concepts clearly.
• Strong problem-solving skills and attention to detail.
• Passion for mobile technology and a commitment to quality.

Benefits

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• What we offer:
• 31 days of annual leave per year (inc. national holidays)
• Health and Dental Insurance
• HKD$10,000 L&D allowance per year
• Regular team socials (office and out of office)
• Great office locations

XML job scraping automation by YubHub

Responsibilities:

• Design, develop, and maintain frontend components of the Kody platform.
• Optimize applications to improve loading speed and performance.
• Collaborate with the design team to ensure visual consistency and user experience.
• Participate in code reviews and team development processes to promote best practices.
• Collect user feedback and conduct continuous improvement and iteration.
• Track new technologies and trends in the frontend field and apply best practices in projects.

Requirements:

• At least 3 years of frontend development experience with a solid foundation in HTML, CSS, and JavaScript.
• Proficiency in modern frontend frameworks such as React, Vue.js, or Angular.
• Understanding of RESTful APIs and experience with backend integration.
• Strong UI/UX design principles and visual design skills.
• Excellent problem-solving skills and teamwork skills.
• Good communication skills to collaborate with different team members.
• A degree in computer science or a related field is preferred, but relevant work experience is also acceptable.

XML job scraping automation by YubHub

We are seeking an automation testing engineer to join our team in Shenzhen, China. As an automation testing engineer, you will be responsible for testing software products, including web and mobile applications, to ensure they meet high quality standards.

Responsibilities

• Test software products, including web and mobile applications, to ensure they meet high quality standards.
• Write and execute automation testing scripts to improve testing efficiency and coverage.
• Use Postman, RestAssured, or other tools to validate APIs.
• Use JIRA or similar tools to record and track defects.
• Design and execute test cases, test scenarios, and regression tests.
• Collaborate with development teams, product managers, and designers to ensure software quality.
• Perform performance and security testing as needed.

Requirements

• Have experience in manual and automation testing.
• Familiar with testing methods, test case design, and defect tracking.
• Have experience in testing web and mobile applications.
• Familiar with automation testing tools such as Selenium, Cypress, or Appium.
• Familiar with API testing using Postman, RestAssured, or other tools.
• Understand CI/CD processes and can integrate testing into development workflows.
• Have good English communication skills (written and spoken).
• Currently reside in Shenzhen or surrounding areas and can travel to Hong Kong as needed.

Preferred Skills

• Have experience in performance testing and security testing.
• Familiar with programming languages such as Python, Java, or JavaScript.
• Have experience in remote team collaboration and working with cross-time zone teams.

XML job scraping automation by YubHub

Kody is seeking a Customer Operation Manager to join our team in Shenzhen, China. As a Customer Operation Manager, you will be responsible for ensuring the smooth operation of our customers' businesses and providing exceptional customer service.

Responsibilities

• Provide timely and accurate responses to customer inquiries as the primary point of contact.
• Investigate and resolve customer issues, escalating complex problems to relevant team members as needed.
• Assist new customers in completing the onboarding process, guiding them through setting up and implementing our payment solutions, and resolving any technical or operational challenges.
• Develop and deliver training courses and provide educational resources to customers to ensure they have a thorough understanding of our products and services, enabling them to effectively utilize our platform.
• Record and document customer interactions, including consultations, solutions, and feedback, generating customer activity and trend reports to inform decision-making and improve processes.
• Build and maintain strong relationships with customers, understanding their unique needs and preferences, and proactively seeking opportunities to enhance their experience with our company.
• Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to simplify processes and increase efficiency.
• Ensure compliance with regulatory requirements and internal policies, mitigating risk through adherence to established procedures and protocols.
• Engage in the payments industry, building connections and creating opportunities for future growth.

Requirements

• Experience in product support, customer success, account management, or customer operations.
• Excellent interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders in multiple languages.
• Strong communication skills are essential for this role.
• Ability to resolve complex problems, focusing on detail, and proactively addressing customer issues in a fast-paced, dynamic environment.
• Commitment to providing exceptional service, exceeding customer expectations.
• Proficiency in Google Workspace/Microsoft, CRM software (preferably HubSpot), and Intercom.
• Ability to interact with customers across international time zones.
• Fluency in English and Cantonese.

Benefits

• Competitive salary and benefits package.
• Opportunity to join a fast-growing company, becoming part of a dynamic and innovative team.
• Frequent team-building activities and social events.

Equal Opportunities Employer

Kody is committed to creating a diverse and inclusive workplace environment. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.

XML job scraping automation by YubHub

We are seeking a senior backend engineer to join our team in Shenzhen, China. As a senior backend engineer, you will be responsible for designing, developing, and optimizing our core backend systems, including payment gateways, settlement systems, mobile POS integrations, and financial service APIs.

Responsibilities

• Design, develop, and optimize high-performance backend services and APIs (REST/gRPC) using Kotlin or Java
• Participate in backend architecture design to ensure system high availability and scalability
• Troubleshoot and optimize system performance issues to ensure system stability
• Collaborate closely with frontend, product, and testing teams to drive project delivery
• Write high-quality, maintainable code and participate in code reviews
• Stay up-to-date with the latest trends in backend and cloud technologies

Requirements

• 5+ years of experience in backend development (Kotlin or Java)
• Familiarity with microservices architecture, cloud deployment (AWS/GCP), and CI/CD pipelines (GitHub Actions)
• Proficiency in SQL/NoSQL databases (PostgreSQL, MySQL, Redis)
• Familiarity with Docker, Kubernetes, and message queue systems (Kafka)
• Familiarity with API design (REST/gRPC) and version control (GitHub)
• Familiarity with agile development processes and good team collaboration skills
• Good English communication skills (Mandarin or Cantonese is a plus)
• Experience in financial technology, payment, or settlement systems is a plus

Preferred Skills

• High concurrency and large-scale system development experience
• Understanding of DevOps, CI/CD pipelines, and ability to drive automation deployment and operations
• Experience in distributed systems or data architecture design
• Contributions to open-source communities or personal technical blogs

Why Join Kody?

• Global technology company with offices in Singapore, London, and Hong Kong
• Flexible work arrangements in Shenzhen and Hong Kong
• Technology-driven culture with engineers having core influence on product decisions
• Challenging projects, including large-scale backend architecture design and optimization
• Competitive salary and benefits to reward your technical contributions

XML job scraping automation by YubHub

Kody is seeking an experienced and driven VP of Commercial to lead and build a high performance commercial team in the US. This role requires a blend of strategic vision, operational execution, and team leadership. You will work closely with internal stakeholders across product, marketing, and operations to ensure the commercial function is optimised for growth.

What You’ll Be Doing:

• Build, lead, and motivate a commercial team, ensuring all members are aligned with business goals.
• Develop and execute commercial strategies that align with company objectives and market opportunities.
• Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing.
• Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn.
• Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy.
• Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement.
• Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.
• Oversee marketing collaborations to ensure compelling sales and promotional materials are aligned with commercial goals.
• Work cross-functionally with finance and operations to ensure scalable and efficient sales processes.

Requirements

• 5+ years of experience in payment industry, responsible for selling at least USD200mn in annual transaction volume.
• Deep industry expertise in global payments (ideally from companies such as Global Payments, WorldPay, Fiserv, or similar).
• Proven track record of developing and executing commercial strategies that drive revenue growth.
• Strong negotiation and deal closing skills, along with experience working with complex sales cycles.
• Experience working closely with product, marketing, and operations teams to optimise the commercial function.
• Excellent leadership skills, with the ability to inspire, mentor and drive results.
• A proactive and adaptable mindset that thrives in a fast moving, high growth and pressurised environment.
• Strong communication and relationship building abilities with both internal stakeholders and external partners.

Benefits

• Competitive salary, commission and benefits package.
• Collaborative, inclusive environment where your contributions are recognised and valued.

XML job scraping automation by YubHub

Responsibilities:

• Develop, document, and execute comprehensive test plans and test cases for various software applications.
• Identify, record, and track bugs and defects in a systematic manner.
• Work with the development team to reproduce issues, identify root causes and suggest solutions.
• Perform various types of testing, including functional, regression, integration, and performance testing.
• Participate in requirement gathering sessions and provide insights to improve product quality.
• Ensure compliance with quality assurance standards and best practices.
• Continuously assess existing testing processes and recommend improvements.
• Assist in the development of automation testing scripts where applicable.

Requirements:

• Proven experience in a Quality Assurance role, preferably in the software development industry.
• Strong understanding of the software development lifecycle and testing methodologies.
• Experience with test case design, execution, and bug tracking tools (e.g., JIRA, Bugzilla).
• Familiarity with automation testing frameworks and tools (e.g., Selenium, Cypress) is a plus.
• Solid analytical and troubleshooting skills with attention to detail.
• Excellent written and verbal communication skills to clearly convey quality-related issues.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Strong teamwork and collaboration skills to work effectively with developers and product managers.

Benefits:

• 31 days of annual leave per year (inc. national holidays)
• Health and Dental Insurance
• HKD$10,000 L&D allowance per year
• Regular team socials (office and out of office)
• Great office locations

XML job scraping automation by YubHub

Your primary goal will be to identify bugs, ensure compliance with industry standards, and improve the user experience across our platforms. You will collaborate closely with developers and product managers to understand requirements, create test cases, execute tests, and provide feedback to stakeholders. Strong attention to detail and a commitment to delivering high-quality products are essential for this position.

Responsibilities

• Develop, document, and execute comprehensive test plans and test cases for various software applications.
• Identify, record, and track bugs and defects in a systematic manner.
• Work with the development team to reproduce issues, identify root causes and suggest solutions.
• Perform various types of testing, including functional, regression, integration, and performance testing.
• Participate in requirement gathering sessions and provide insights to improve product quality.
• Ensure compliance with quality assurance standards and best practices.
• Continuously assess existing testing processes and recommend improvements.
• Assist in the development of automation testing scripts where applicable.

Requirements

• Proven experience in a Quality Assurance role, preferably in the software development industry.
• Strong understanding of the software development lifecycle and testing methodologies.
• Experience with test case design, execution, and bug tracking tools (e.g., JIRA, Bugzilla).
• Familiarity with automation testing frameworks and tools (e.g., Selenium, Cypress) is a plus.
• Solid analytical and troubleshooting skills with attention to detail.
• Excellent written and verbal communication skills to clearly convey quality-related issues.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Strong teamwork and collaboration skills to work effectively with developers and product managers.

Benefits

We're a fast-growing company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• What we offer:
• 31 days of annual leave per year (inc. national holidays)
• Health and Dental Insurance
• HKD$10,000 L&D allowance per year
• Regular team socials (office and out of office)
• Great office locations

XML job scraping automation by YubHub

At Kody, we're redefining how businesses take payments and access financial services. As a fast-growing Fintech, we partner with some of the most recognised names in hospitality, F&B, and retail across Hong Kong, helping them modernise payments, settlement, and digital financial experiences.

Our Hong Kong tech team runs like a startup within a scaling company, i.e. agile, innovative, and deeply product-driven. We're now looking for a Senior Backend Engineer to help us build the next generation of payment and settlement infrastructure.

Why Join Us?

• Work with industry-leading brands in Hong Kong and across the region
• Join a fast-moving, innovative tech culture with the stability of a growing international company
• Build with modern tools and stacks: Kotlin, Kafka, Kubernetes, Redis, PostgreSQL, and cloud-native frameworks
• Enjoy flexibility while working with a passionate, highly skilled engineering team
• Access learning and development and the opportunity to travel for collaboration with our global tech teams

Your Role

As a Senior Backend Engineer, you'll be at the heart of our platform, designing and scaling systems that power Kody's products, from payment gateways and settlement systems to mobile POS integrations and financial service APIs.

Responsibilities

• Design, build, and maintain backend services and APIs (REST/gRPC)
• Contribute to backend architecture and ensure system reliability and scalability
• Debug, troubleshoot, and optimise performance in production systems
• Collaborate with product, QA, and frontend teams to deliver robust, maintainable solutions
• Write clean, efficient, and well-tested code
• Stay current with modern backend and cloud technologies

Requirements

• 5+ years of experience in backend software development (Kotlin or Java)
• Strong understanding of microservices, cloud deployment (AWS/GCP), and CI/CD pipelines (GitHub Actions)
• Proficiency in SQL/NoSQL databases (PostgreSQL, MySQL, Redis)
• Familiar with Docker, Kubernetes, and event-driven systems (Kafka)
• Solid understanding of APIs (REST, gRPC) and version control (GitHub)
• Familiarity with agile development processes
• Fluent in English (Mandarin or Cantonese a plus)
• Fintech, payment, or settlement background is a plus

Benefits

• Competitive compensation and meaningful work impact
• Equity available
• Flexibility and a global, tech-driven culture
• Career growth opportunities within a fast-scaling fintech
• Work with ambitious teammates who think big and execute fast

XML job scraping automation by YubHub

Responsibilities:

• Drive the development of AI features that drive impact
• Partner with Engineering to set strategy and priorities for teams and projects
• Define a vision and roadmap for AI-driven user experiences
• Build and maintain a strong understanding of AI technology in the payment industry
• Partner with cross-functional teams to improve features

Requirements:

• 5+ years of product management experience
• Proven track record shipping and iterating on AI features that drive impact
• Experience with Fintech or SaaS industry
• Experience working in a fast-paced, scrappy environment

Preferred skills:

• Experience with AI model training, evaluation, and iteration
• Ability to communicate clearly at different altitudes, including driving alignment with senior stakeholders
• An affinity for the fast-paced, changing environment of a start-up, a sense of humor, and get-it-done personality

XML job scraping automation by YubHub

XML job scraping automation by YubHub

We are seeking a senior Kotlin backend engineer to join our team in Shenzhen, China. As a backend engineer, you will be responsible for designing, developing, and optimizing our backend services to support high-traffic and high-performance applications.

Responsibilities

• Backend Development: Design, develop, and optimize backend APIs and services using Kotlin (or Java).
• Architecture Design: Participate in system architecture design to ensure code quality, scalability, and high performance.
• Database Management: Optimize SQL/NoSQL databases to improve data access efficiency.
• API Design and Development: Build RESTful or gRPC APIs to integrate with frontend and mobile teams.
• Microservices and Cloud Deployment: Develop scalable microservices architecture and deploy on Docker, Kubernetes, AWS/GCP.
• Performance Optimization: Identify and resolve system performance bottlenecks to improve application efficiency.
• Testing and Code Quality: Write unit tests, integration tests to ensure code stability.
• Cross-Team Collaboration: Work closely with frontend engineers, product managers, QA teams to drive product delivery.

Requirements

• 3+ years of experience in Kotlin or Java backend development, familiar with Spring Boot, Ktor, or similar frameworks.
• Familiar with PostgreSQL, MySQL, MongoDB, or Redis for database management and optimization.
• Familiar with RESTful API, GraphQL, or gRPC design and development.
• Familiar with microservices architecture, Docker, Kubernetes, and cloud deployment (AWS, GCP, or Azure).
• Familiar with multi-threading, asynchronous programming, and message queues (Kafka, RabbitMQ) for performance optimization.
• Good English communication skills to collaborate with international teams.
• Currently residing in Shenzhen or surrounding areas, with regular office work and occasional trips to Hong Kong.

Preferred Skills

• Experience with high-concurrency and large-scale system development.
• Understanding of DevOps, CI/CD pipelines to drive automation deployment and operations.
• Experience with distributed systems or data architecture design.
• Contributions to open-source projects or personal technical blogs.

Why Join Kody?

• Global fintech company with offices in Singapore, London, and Hong Kong.
• Remote work + Hong Kong office with flexible work arrangements.
• Technology-driven culture with engineers having core influence in product decisions.
• Challenging projects with large-scale backend architecture design and optimization.
• Competitive salary and benefits to reward your technical contributions.

XML job scraping automation by YubHub

We are seeking a senior Kotlin backend engineer to join our team. As a backend engineer, you will be responsible for designing, developing, and optimizing backend services to support high-traffic and high-performance applications.

Responsibilities

• Backend Development: Design, develop, and optimize backend APIs and services using Kotlin (or Java).
• Architecture Design: Participate in system architecture design to ensure code quality, scalability, and high performance.
• Database Management: Optimize SQL/NoSQL databases to improve data access efficiency.
• API Design and Development: Develop RESTful or gRPC APIs to integrate with frontend and mobile teams.
• Microservices and Cloud Deployment: Develop scalable microservices architecture and deploy using Docker, Kubernetes, AWS/GCP.
• Performance Optimization: Identify and resolve system performance bottlenecks to improve application efficiency.
• Testing and Code Quality: Write unit tests, integration tests to ensure code stability.
• Cross-Team Collaboration: Work closely with frontend engineers, product managers, QA teams to drive product delivery.

Requirements

• 3+ years of experience in Kotlin or Java backend development, familiar with Spring Boot, Ktor, or similar frameworks.
• Familiar with PostgreSQL, MySQL, MongoDB, or Redis for database management and optimization.
• Familiar with RESTful API, GraphQL, or gRPC design and development.
• Familiar with microservices architecture, Docker, Kubernetes, and cloud deployment (AWS, GCP, or Azure).
• Familiar with multi-threading, asynchronous programming, and message queues (Kafka, RabbitMQ) for performance optimization.
• Good English communication skills to collaborate with international teams.
• Currently residing in Shenzhen or surrounding areas, with regular office work and occasional trips to Hong Kong.

Preferred Skills

• Experience with high-concurrency and large-scale system development.
• Understanding of DevOps, CI/CD pipelines to drive automation deployment and operations.
• Experience with distributed systems or data architecture design.
• Contributions to open-source projects or personal technical blogs.

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Kody is scaling rapidly, and we're looking for an exceptional VP of Engineering to lead our technical organisation through the next phase of growth. As a key member of the executive team, you'll play a pivotal role in shaping our engineering strategy, culture, and execution. This is a role for someone who thrives in a high velocity, global and purpose driven environment.

As VP of Engineering, you will be responsible for building and leading a high-performing engineering organisation aligned with Kody's values and mission. You'll define the technical vision, guide architectural decisions and ensure the delivery of scalable, secure and reliable platforms and products. You'll work cross-functionally with Product, Design, and Operations to bring our roadmap to life while fostering a strong engineering culture rooted in technical excellence and continuous improvement.

What You'll Be Doing:

• Lead the recruitment, development, and retention of a world-class engineering team.
• Setting and executing the engineering vision and technical direction in partnership with executive and product leadership.
• Defining and delivering engineering strategy that enables scalable and secure growth of Kody's platform and services.
• Drive engineering execution to ensure timely, high-quality delivery across all teams.
• Establish and monitor KPIs to track performance, code quality, system stability and deployment efficiency.
• Promote a culture of feedback, mentorship and career development through structured reviews and ongoing coaching.
• Collaborate closely with Product, Design, and Operations to align on priorities and roadmap planning.
• Champion modern development practices including CI/CD, testing, observability, and agile methodologies.
• Oversee architectural planning and ensure sound technical decision-making across backend, frontend, and infrastructure.
• Manage engineering budgets, headcount planning and resource allocation in alignment with company goals.
• Advocate for engineering needs and priorities at the leadership level, balancing business goals and technical feasibility.
• Maintain and evolve onboarding processes, documentation, and workflows to support rapid team scaling.
• Embed data security, privacy, and regulatory compliance into the Engineering culture.

Benefits

• Access to competitive Health Insurance (Medical and Dental)
• Access to Learning and Development
• Flexible time off and generous leave policy
• Participation in company equity or incentive plans
• A collaborative, inclusive culture where your work is valued and recognised

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As a Senior Backend Engineer at Kody, you will be responsible for designing, developing, and optimizing our core backend systems, including payment gateways, settlement systems, mobile POS integrations, and financial service APIs.

Responsibilities

• Design, develop, and optimize high-performance backend services and APIs (REST/gRPC) using Kotlin or Java
• Participate in backend architecture design to ensure system high availability and scalability
• Troubleshoot and optimize system performance issues to ensure system stability
• Collaborate closely with frontend, product, and testing teams to drive project delivery
• Write high-quality, maintainable code and participate in code reviews
• Stay up-to-date with the latest developments in backend and cloud technologies

Requirements

• 5+ years of experience in backend development (Kotlin or Java)
• Familiarity with microservices architecture, cloud deployment (AWS/GCP), and CI/CD pipelines (GitHub Actions)
• Familiarity with SQL/NoSQL databases (PostgreSQL, MySQL, Redis)
• Familiarity with Docker, Kubernetes, and message queue systems (Kafka)
• Familiarity with API design (REST/gRPC) and version control (GitHub)
• Familiarity with agile development processes and good team collaboration skills
• Good English communication skills (Mandarin or Cantonese is a plus)
• Experience in financial technology, payment, or settlement systems is a plus

Preferred Qualifications

• Experience in high-concurrency, large-scale system development
• Understanding of DevOps, CI/CD pipelines, and ability to drive automation deployment and operations
• Experience in distributed systems or data architecture design
• Contributions to open-source communities or personal technical blogs

Why Join Kody?

• Global technology company with offices in Singapore, London, and Hong Kong
• Flexible work arrangements in Shenzhen and Hong Kong
• Technology-driven culture with engineers having core influence on product decisions
• Challenging projects, including large-scale backend architecture design and optimization
• Competitive salary and benefits to reward your technical contributions

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Reporting directly into senior leadership, you'll oversee the global operational and commercial strategy, from client onboarding and compliance to sales and partnerships. This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.

Responsibilities:

• Lead and scale Kody's global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales
• Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences
• Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations
• Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards
• Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion
• Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements
• Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams
• Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement.
• Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders
• Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs
• Represent the voice of the customer internally, influencing product, service, and operational enhancements.
• Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals

Requirements:

• 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services
• Proven ability to scale both operations and commercial teams across multiple regions
• Experience building revenue-driven strategies while maintaining operational and regulatory rigour
• Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.
• Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)
• Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals
• Commercially minded, data-driven, and relentlessly customer-focused
• Comfortable switching between strategic leadership and hands-on execution

Benefits:

• Competitive remuneration package
• Equity options
• Company pension scheme
• Enhanced parental pay & leave
• 25 days holiday + bank holidays
• A great new office in London Bridge
• Opportunity to be part of a friendly, engaged team
• Thriving collaborative and inclusive company culture (where you can have a real impact)

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This role demands a proactive, detail-oriented, technically-minded product leader who thrives in the minutiae and is eager to dig into each detail. You'll champion the product from ideation to release, wearing both a technical and commercial hat, making strategic decisions to push Kody's product suite forward.

The ideal candidate will thrive working in a chaotic and complex environment and will not rely on internal documentation, most of which is out of date before it's finished being written.

Success will be measured on your ability to own every detail of a product, including why we're doing it, why it's prioritized as it is, its specification, and keeping all stakeholders engaged with your plan.

Responsibilities:

• Lead a comprehensive product stream, taking ownership of every product detail within that stream. From conception through execution, you'll handle multiple products within a stream, ensuring each aligns with our business goals and meets customer needs.

• Review, draft, and suggest amendments to contracts before engaging legal counsel, ensuring alignment with Kody's risk and business objectives.

• Partner closely with engineering; having coded or worked directly with code before, you'll act as a bridge between technical and non-technical teams, providing clarity on requirements and ensuring feasible and valuable product outcomes.

• Engage actively with enterprise customers to understand their needs and pain points, translating these insights into impactful product improvements and ensuring a user-focused experience.

• Collaborate with stakeholders across Kody to align product decisions with commercial goals, ensuring a seamless connection between product design, development, and sales.

• Spearhead product rollouts with a hands-on approach, including detailed coordination of launch activities, documentation, training materials, and post-launch analysis.

• Use analytics to guide decisions, track performance, and continuously improve our product offerings, focusing on enterprise-grade results and responsiveness.

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We are seeking a manual testing engineer to ensure our software products have an excellent user experience and high-quality standards.

Job Summary

As a manual testing engineer, your primary responsibility is to test software new features, including web and mobile application UI interfaces, user flows, and API testing. You will play a key role in discovering defects, optimizing testing processes, and ensuring high-quality delivery.

This role requires working from our Shenzhen office and may involve occasional travel to Hong Kong to collaborate with the team.

Responsibilities

• Manual Testing: Test web and mobile applications' new features to ensure UI interfaces and user flows meet expectations.
• API Testing: Use Postman, RestAssured, or other tools to validate API functionality.
• Defect Tracking & Reporting: Use JIRA or similar tools to record and track issues.
• Testing Planning & Execution: Design and execute test cases, test scenarios, and regression testing.
• Cross-Team Collaboration: Work closely with developers, product managers, and designers to ensure software quality.
• Performance & Security Testing (if required): Evaluate application performance, stability, and security.

Requirements

• Manual Testing Experience: Have solid manual testing experience and knowledge of software testing lifecycles and processes.
• Test Methodology: Familiar with test methods, test case design, and defect tracking.
• Web & Mobile UI/UX Testing Experience: Have experience testing web and mobile application UI/UX.
• API Testing: Familiar with API testing and use of Postman, RestAssured, or other tools.
• Good English Communication Skills: Have excellent written and verbal communication skills.
• Location: Reside in Shenzhen or surrounding areas and be able to work from the office, with occasional travel to Hong Kong.

Preferred Qualifications

• Performance Testing & Security Testing Experience: Have experience in performance testing and security testing.
• Programming Skills: Familiar with Python, Java, or JavaScript programming, which can be used for testing automation.
• Automation Testing Tools: Familiar with Selenium, Cypress, Appium, or other automation testing tools.
• CI/CD Process: Familiar with CI/CD processes and how to integrate testing into continuous delivery systems.
• Remote & Cross-Time Zone Team Collaboration: Have experience working with remote and cross-time zone teams, with excellent asynchronous communication skills.

Benefits

• Global Fintech Company: Work for a global fintech company with offices in Singapore, London, and Hong Kong.
• On-Site Work with Flexibility: Work primarily from the office with some flexibility, and collaborate with the Hong Kong team as needed.
• Front-End Projects: Participate in cutting-edge projects, enhancing your testing and automation skills.
• Quality-Driven Culture: Work in a quality-driven culture where the testing team plays a critical role in the development process.
• Competitive Salary & Benefits: Receive a competitive salary and benefits package, reflecting your contributions.

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Your expertise in Kotlin will drive the development of vital backend services, integrating with various APIs and databases while adhering to best practices for software development. You will collaborate closely with our product and frontend teams to deliver high-quality features that align with our product roadmap.

Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Kotlin code for our backend services.
• Implement server-side logic and APIs, ensuring high performance and responsiveness to front-end requests.
• Collaborate with cross-functional teams to define, design, and ship new features while ensuring alignment with product requirements.
• Troubleshoot and debug applications, optimize performance, and implement security measures to protect data and maintain system integrity.
• Contribute to all phases of the development lifecycle, from design to deployment, and participate in code reviews to maintain code quality and efficiency.
• Stay up-to-date with the latest industry trends, technologies, and best practices to continually improve our development processes.

Requirements:

• Proven experience as a Backend Engineer or similar role, with a strong focus on Kotlin.
• Solid understanding of object-oriented programming principles and design patterns.
• Experience with RESTful APIs and microservices architecture.
• Hands-on experience with relational and non-relational databases.
• Knowledge of CI/CD pipelines and software development methodologies such as Agile.
• Familiarity with cloud services and deployment environments (e.g., AWS, GCP).
• Strong problem-solving skills and a proactive mindset.
• Excellent communication skills in English, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Prior experience in the fintech industry is a plus.

Benefits:

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• What we offer:
• 31 days of annual leave per year (inc. national holidays)
• Health and Dental Insurance
• Regular team socials (office and out of office)
• Great office location in Admiralty

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You'll be responsible for a full end-to-end slice of our product. From the idea on a whiteboard to something that customers use (and love), it's yours to drive.

Responsibilities

• Build and maintain a strong understanding of AI technology in the payment industry - its constraints, strengths and weaknesses in a fast evolving environment
• Define a vision and roadmap for AI driven user experiences, motivating model research and guiding product development with clear requirements
• Partner with a wide range of cross-functional partners across Product, Design, Engineering, and Data Science to improve a range of features
• Partner with Engineering to set strategy and priorities for teams and projects

Requirements

• 5+ years of product management experience
• Proven track record shipping and iterating on AI features that drive impact
• Experience with Fintech or SaaS industry
• Experience working in a fast-paced, scrappy environment

Benefits

• Health, dental, and vision coverage
• Paid time off and paid parental leave
• Opportunities for career growth and development
• Impact the experience of world-known clients

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Keeping Our Tech in Check:

• Take charge of our IT systems like Google Workspace, Slack, and 1Password.
• Set up accounts for new joiners, manage access, and handle offboarding seamlessly.
• Be the go-to person for troubleshooting and fixing tech issues.
• Suggest and roll out new systems to keep us ahead of the game.
• Keep track of all our tech gear laptops, phones, you name it!
• Help us automate processes to make life easier and work smarter, not harder.

Requirements

Your Tech Superpowers:

• 1-2 years of experience in IT, systems management, logistics, or operations (bonus points if you've worked in a startup).
• Confidence with tools like Google Workspace, Slack, and 1Password.
• Basic coding skills or familiarity with automation tools to streamline processes.
• A knack for solving problems and spotting ways to make things better.
• Stellar communication skills to work with teams, vendors, and everyone in between.
• Highly organised and detail-oriented (you've got systems for your systems).
• Ability to juggle multiple tasks and stay cool under pressure.
• Eager to learn and grow, with a proactive approach to improving processes.
• Passionate about making the workplace fun, efficient, and engaging for everyone.

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As the Customer Operation Manager at Kody, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.

Key Responsibilities

Client Support

Act as the primary liaison for customer inquiries, delivering timely and accurate responses.

Issue Management

Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.

Onboarding Enablement

Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.

Training & Enablement

Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.

Documentation & Analytics

Keep detailed records of client interactions—including inquiries, solutions, and feedback—and produce reports on customer activity and trends to drive insights and process improvements.

Relationship Development

Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.

Process Optimization

Collaborate with cross-functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.

Compliance & Risk Oversight

Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.

Industry Engagement

Stay active within the payments industry, build contacts and create opportunities that support future growth.

Requirements

Qualifications & Requirements

• Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations.
• Excellent interpersonal and communication skills, able to build rapport with clients and internal stakeholders; multilingual ability is a plus.
• Strong analytical and problem-solving abilities, attention to detail, and a proactive mindset in handling customer issues and escalations—experience in a payment processing environment is highly valued.
• Ability to thrive in a fast-moving, dynamic environment and adapt to shifting priorities.
• A commitment to delivering exceptional service and exceeding client expectations.
• Proficiency with Google Workspace or Microsoft Office, CRM software (HubSpot preferred), and Intercom.
• Comfortable interacting with customers across international time zones.

Benefits

• Employer-contributed pension scheme
• Regular team socials and events
• Brand-new office space located in the heart of Shenzhen

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Kody is scaling rapidly, and we’re looking for an exceptional VP of Engineering to lead our technical organisation through the next phase of growth. As a key member of the executive team, you’ll play a pivotal role in shaping our engineering strategy, culture, and execution. This is a role for someone who thrives in a high velocity, global and purpose driven environment.

As VP of Engineering, you will be responsible for building and leading a high-performing engineering organisation aligned with Kody’s values and mission. You’ll define the technical vision, guide architectural decisions and ensure the delivery of scalable, secure and reliable platforms and products. You’ll work cross-functionally with Product, Design, and Operations to bring our roadmap to life while fostering a strong engineering culture rooted in technical excellence and continuous improvement.

What You’ll Be Doing:

• Lead the recruitment, development, and retention of a world-class engineering team.
• Setting and executing the engineering vision and technical direction in partnership with executive and product leadership.
• Defining and delivering engineering strategy that enables scalable and secure growth of Kody’s platform and services.
• Drive engineering execution to ensure timely, high-quality delivery across all teams.
• Establish and monitor KPIs to track performance, code quality, system stability and deployment efficiency.
• Promote a culture of feedback, mentorship and career development through structured reviews and ongoing coaching.
• Collaborate closely with Product, Design, and Operations to align on priorities and roadmap planning.
• Champion modern development practices including CI/CD, testing, observability, and agile methodologies.
• Oversee architectural planning and ensure sound technical decision-making across backend, frontend, and infrastructure.
• Manage engineering budgets, headcount planning and resource allocation in alignment with company goals.
• Advocate for engineering needs and priorities at the leadership level, balancing business goals and technical feasibility.
• Maintain and evolve onboarding processes, documentation, and workflows to support rapid team scaling.
• Embed data security, privacy, and regulatory compliance into the Engineering culture.

Requirements

• 10-15 year experience in engineer leadership roles, ideally within fintech, SaaS, or tech-enabled services.
• Proven experience leading engineering teams at high-growth tech companies or scale-ups (ideally in fintech or related industries).
• Deep technical expertise across modern architectures and cloud-based platforms.
• Strong track record of managing and growing high-performing, distributed engineering teams.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Passion for building secure, scalable, and customer-centric platforms.
• Hands-on experience with agile development, DevOps culture, and continuous delivery pipelines.
• Strong business acumen and the ability to align engineering strategy with overall company objectives.
• Comfortable navigating ambiguity and thriving in fast-paced, evolving environments.

Benefits

• Access to competitive Health Insurance (Medical and Dental)
• Access to Learning and Development
• Flexible time off and generous leave policy
• Participation in company equity or incentive plans
• A collaborative, inclusive culture where your work is valued and recognised

XML job scraping automation by YubHub

As the Customer Operation Manager at Kody, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.

Key Responsibilities

Client Support

Act as the primary liaison for customer inquiries, delivering timely and accurate responses.

Issue Management

Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.

Onboarding Enablement

Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.

Training & Enablement

Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.

Documentation & Analytics

Keep detailed records of client interactions—including inquiries, solutions, and feedback—and produce reports on customer activity and trends to drive insights and process improvements.

Relationship Development

Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.

Process Optimization

Collaborate with cross-functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.

Compliance & Risk Oversight

Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.

Industry Engagement

Stay active within the payments industry, build contacts and create opportunities that support future growth.

Requirements

Qualifications & Requirements

• Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations.
• Excellent interpersonal and communication skills, able to build rapport with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, attention to detail, and a proactive mindset in handling customer issues and escalations—experience in a payment processing environment is highly valued.
• Ability to thrive in a fast-moving, dynamic environment and adapt to shifting priorities.
• A commitment to delivering exceptional service and exceeding client expectations.
• Proficiency with Google Workspace or Microsoft Office, CRM software (HubSpot preferred), and Intercom.
• Comfortable interacting with customers across international time zones.

Benefits

• Employer-contributed pension scheme
• Medical Insurance
• Regular team socials and events

XML job scraping automation by YubHub

We're Kody, a fast-growing fintech company on a mission to revolutionise financial services for businesses. We're on the hunt for an amazing IT Specialist to keep our tech running smoothly.

Keeping Our Tech in Check:

• Take charge of our IT systems like Google Workspace, Slack, and 1Password
• Set up accounts for new joiners, manage access, and handle offboarding seamlessly
• Be the go-to person for troubleshooting and fixing tech issues
• Suggest and roll out new systems to keep us ahead of the game
• Keep track of all our tech gear laptops, phones, you name it!
• Help us automate processes to make life easier and work smarter, not harder

Requirements

• 1-2 years of experience in IT, systems management, logistics, or operations (bonus points if you've worked in a startup)
• Confidence with tools like Google Workspace, Slack, and 1Password
• Basic coding skills or familiarity with automation tools to streamline processes
• A knack for solving problems and spotting ways to make things better
• Stellar communication skills to work with teams, vendors, and everyone in between
• Highly organised and detail-oriented (you've got systems for your systems)
• Ability to juggle multiple tasks and stay cool under pressure
• Eager to learn and grow, with a proactive approach to improving processes
• Passionate about making the workplace fun, efficient, and engaging for everyone

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for growth and professional development
• Collaborative and dynamic work environment

How to Apply

If you're passionate about technology and want to join a fast-growing fintech company, please submit your application with your resume and a cover letter.

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