Schedule: Monday-Friday, 8:00 AM - 5:00 PM. EMR: Athena

Responsibilities: Manage patient flow: Facilitate transitions between reception, exam rooms, and check-out, ensuring seamless care. Assist with clinical tasks: Take vitals, gather patient history, triage, and assist with clinical procedures. Support patient follow-up: Ensure records are updated, review test results with providers, and communicate with patients as needed. Coordinate care: Manage patient medication prior authorizations, and assist with outgoing referrals and scheduling. Perform administrative tasks: Support scheduling, patient check-in/out, insurance verification, and other administrative needs when needed. Collaborate with the care team: Work closely with both clinical and front-desk staff to maintain smooth operations. Maintain exam rooms: Ensure supplies are stocked, and rooms are ready for patient care. Provide compassionate care: Adhere to knownwell's mission of providing inclusive, non-judgmental care to all patients, regardless of size, background, or health status. Virtual care: May support virtual patient care needs as part of our hybrid care model, including remote check-in and clinician support when needed.

Requirements: High school diploma or equivalent; Medical Assistant certification preferred. At least 1-2 years of experience in a healthcare setting, preferably in primary care, specialty care, metabolic health, or weight management. Experience with prior authorizations and referrals is a strong plus. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Familiarity with electronic medical records (EMR) systems (Athena experience preferred). Ability to manage multiple tasks efficiently in a fast-paced environment. A team player with a passion for inclusive, compassionate care.

Additional Information: Pay & Perks: On-site Opportunity, Medical, dental, and vision insurance, 401K retirement plan with company match, Up to 20 days of PTO per year + company holidays, Up to 14 weeks of parental leave (12 for non-birthing parents)

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Responsibilities:

• End-to-End Product Ownership: Define and own the product vision, strategy, and roadmap for Clinical AI tools with no PM layer above you.
• RAG Pipeline Design & Iteration: Architect, implement, and continuously improve the RAG infrastructure powering clinical decision support: chunking strategies, embedding models, vector database design, retrieval and reranking approaches, and evaluation frameworks.
• Prompt Engineering & Model Behavior: Design and iterate on prompt strategies, system instructions, and guardrails to produce reliable, clinically appropriate outputs.
• AWS Infrastructure: Deploy and maintain scalable, HIPAA-compliant AI infrastructure on AWS.
• Clinical Data & Integration: Work with healthcare data sources (EHR-adjacent, structured and unstructured clinical content) and integrate AI outputs into clinical workflows in ways that are accurate, auditable, and safe.
• Clinical Stakeholder Partnership: Own the relationship with clinicians and clinical operations directly , there is no PM intermediary.
• Technical Collaboration: Partner with backend and frontend engineers to integrate AI capabilities into the broader product.
• Staying Current: Actively track developments in applied AI research, RAG techniques, and agentic workflow design.
• Stakeholder Communication & Alignment: Translate technical AI concepts and tradeoffs for clinical and operational stakeholders.

Requirements:

• 5–8 years of experience in software or AI/ML engineering, with a meaningful portion in applied AI product development.
• Hands-on experience building and operating RAG systems in production.
• Strong Python skills; comfortable building pipelines, writing evaluation harnesses, and iterating on model behavior programmatically.
• SQL proficiency sufficient to query data independently, pull your own product metrics, and answer analytical questions without waiting on a data team.
• Experience deploying AI workloads on AWS; familiarity with relevant services (e.g., Bedrock, SageMaker, Lambda, RDS/Aurora, S3) and the tradeoffs between them.
• A product mindset , you think about user problems and outcomes, not just technical implementation, and you can write a clear spec as readily as a pull request.
• Experience with API design and integration, and the ability to collaborate closely with frontend and backend engineers without being a bottleneck.
• Healthcare or regulated-domain experience preferred; you understand why accuracy, auditability, and safe failure modes matter more in clinical contexts than in most.
• Familiarity with LLM safety tooling (e.g., guardrails, output validation frameworks) and an instinct for where AI systems can fail quietly.

Additional Information:

• Pay & Perks: Fully remote opportunity, medical, dental, and vision insurance, 401K retirement plan with company match, up to 20 days of PTO per year + company holidays, up to 14 weeks of parental leave (12 for non-birthing parents), annual work from home stipend for remote employees.

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