Responsibilities ---------------

SharePoint Revamp

Lead the redesign and update of our SharePoint pages to improve usability, functionality, and alignment with our communications objectives.

ServiceNow Integration

Collaborate on the integration of ServiceNow with our existing systems, developing a user-friendly intranet-style portal that supports employee engagement and communication.

Tool and Technology Focus

Utilize technical expertise to enhance our communication platforms, ensuring that tools like SharePoint and ServiceNow are effectively leveraged to meet team goals.

Collaboration

Work closely with the Communications and Engagement team to ensure that all technical solutions are aligned with broader team strategies and goals.

Training and Support

Provide training and support to team members on using SharePoint and ServiceNow tools, ensuring smooth adoption and ongoing use.

Qualifications ------------

• Technical Skills: Proficiency in SharePoint design and customization, experience with ServiceNow, and a strong understanding of integrating these tools.
• Communications Background: Previous experience in a communications or engagement role, with the ability to translate technical solutions into impactful communication strategies.
• Problem-Solving Ability: Strong problem-solving skills, with the ability to troubleshoot and provide solutions for technical challenges.
• Team Player: Ability to work collaboratively with both technical and non-technical team members.

Preferred Experience ------------------

• Experience with other enterprise communication tools.
• Previous experience in a similar role within a corporate environment.
• Knowledge of intranet best practices and employee engagement strategies.

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This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.

Responsibilities:

• Act as front-line support for local and/or time zone-based employees
• Serve as the main point of contact for our customers via email, walk-ups, and chat support
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services
• Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution
• Collaborate with other teams to identify and resolve technical issues
• Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows
• Identify and escalate issues requiring urgent attention to the appropriate parties
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience
• Ensure that all IT assets in the local office are managed and maintained to a high standard
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management

Requirements:

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second-line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship-building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Skills and experience desired:

• Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)
• Manage the deployment, configuration, and maintenance of user peripherals
• Provide 3rd-line support for mobility applications to team members, customers
• Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)
• Collaborate with other stakeholders to ensure application security and data privacy are maintained
• Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors
• Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions
• Basic knowledge of ITIL process

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The successful candidate will be responsible for follow-the-sun delivery and support of Network services, prompt reaction on all network infrastructure incidents as 2nd line support and cooperation with other infrastructure teams for resolution.

Responsibilities:

• Ensure that all escalated incidents are handled by the team within SLA's.
• Participate in Problem management processes.
• Ensure that our Network Operations are reliable, secure, resilient and scalable to support our growing business.
• On-time delivery of assigned network infrastructure projects.
• Identify opportunities for process improvement and efficiency enhancements.
• Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.
• Oversee network security measures and identifies potential risks to ensure sufficient mechanisms are in place to protect systems and data.
• Design, deploy, and support LANs, WANs, network appliances, load balancers, routers, switches, and other hardware.

Requirements:

• Bachelor’s degree in a relevant technical field or equivalent experience.
• Strong understanding of IT Infrastructure technologies, standards, and trends.
• Strong technical background with 3+ years’ experience in a Network Administration role delivering network infrastructure systems, security and support.
• Strong technical knowledge of network equipment – switches, routers (Cisco, Dell, HP,) & firewalls.
• Strong technical knowledge of organizing WiFi setups.
• Strong understanding of IPsec VPN setup, site-to-site tunnels, and troubleshooting.
• Understanding of all aspects of design and implementation of corporate networking and systems infrastructure, including MPLS, VPN, network connectivity, Internet access.
• Proficiency with switching and routing protocols such as BGP, OSPF, route maps, Access Control Lists, route redistribution, path selection, and traffic engineering.
• Experience with LAN/WAN/SD-WAN design and architecture.
• Strong understanding of infrastructure change management.
• Strong analytical and problem-solving skills with the ability to identify and resolve complex IT infrastructure issues.
• Work with vendors and service providers to resolve escalated issues - Maintain network documentation, diagrams, and standard operating procedures

Desirable:

• Hands-on experience with firewall configuration, policy management, and troubleshooting.
• Experience with RAS VPN configuration, deployment, and troubleshooting across user devices.
• Experience integrating GlobalProtect with authentication mechanisms such as LDAP, SAML, and MFA.

Benefits:

• Bonus
• Employee Assistance Program
• Meal Voucher
• Welfare

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Responsibilities

The Monitoring and Support Engineer will be responsible for the following tasks:

• Ensuring that all incidents are handled within SLAs
• Initial troubleshooting of Infrastructure incidents
• Ensuring maximum network & service availability through proactive monitoring
• Ensuring all the incident and alert tickets contain detailed technical information
• Initial troubleshooting of Infrastructure incidents, restoration of services and escalation to level 3 experts if necessary
• Participating in Problem management processes
• Ensuring that all incidents and critical alerts are documented and escalated if necessary
• Ensuring effective communication to customers about incidents and outages
• Identifying opportunities for process improvement and efficiency enhancements
• Participating in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1
• Participating in reporting on monitored data and incidents on company infrastructure
• Implementing best practices and lessons learned from initiatives and projects to optimize future outcomes

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience
• Understanding of IT Infrastructure technologies, cloud solutions (Azure, Google, Meraki, etc.), standards and trends
• Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring systems (PRTG, Observium, LibreNMS, Zabbix) and incident management
• Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange
• Previous experience in System Administration of Linux/Unix OS, ChromeOS or Windows, mobile/embedded systems
• Networking skills and certification in Cisco CCNA level or CompTIA Network+ would be an asset
• Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Strong customer service orientation

Benefits

• Flexible work arrangement
• Global exposure
• Private Medical Care
• EAP system for supporting Employees
• Cafeteria System
• Leisure Zones in the office

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Responsibilities:

• Record high-quality voiceictimizations for our audio content
• Collaborate with our team to develop and refine character voices
• Work independently to meet deadlines and deliver high-quality recordings

Requirements:

• 2+ years of experience in voice acting
• Proficiency in English and/or Spanish
• Ability to work in a fast-paced environment
• Strong communication and collaboration skills

Benefits:

• Opportunity to work on a variety of audio projects
• Collaborative and dynamic work environment
• Professional development opportunities

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