Responsibilities:

• Implement marketing activities to support the growth and expansion of company products and services.
• Collaborate with Marketing team on a regular basis to establish regional events strategies and coordinate event-specific tactics.
• Understand product application specific to the region represented.
• Interact with regional Sales teams and Customer Success teams to confirm goals, markets and needs.
• Establish and maintain vendor relationships pertaining to event properties and marketing materials.
• Direct and coordinate the creation of event properties.
• Coordinate the collateral needs of events and maintain inventory and ordering.
• Propose regional swag direction and maintain inventory.
• Protect and be a steward of the integrity of global brand standards and messaging.
• Track event performance and collect relevant data to make decisions on future activity.
• Execution of events will include organisation of all event related meetings.
• Collaboration with the Global Events team and provide in-country tactical support in the production and execution of regional CanvasCons.

Requirements:

• 2-3 years of relevant experience
• Extremely organised
• Detail oriented
• Tech savvy- easily picks up on different software applications
• Awesome collaborator
• Self starter who can take the initiative on getting things done
• Experienced in the coordination of Company-owned events and 3rd party event sponsorships

Benefits:

• Excellent benefits and perks
• Life assurance
• Business travel insurance
• Wellbeing fitness tracking
• Contribution to your commuter and fitness/welfare
• Fully-stocked kitchens and catered lunches
• Equity

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• Working with our HR Team on a variety of tasks
• Data entry
• HR filing
• Scheduling
• Managing wellness programs and other benefit programs for our employees
• Party and birthday planning
• Filing clean-up
• Providing general support to our HR Team

To qualify for this role, you will need:

• Preferably HR experience within education
• College students are welcome to apply
• Attention to detail
• Knowledge of Excel, Word, and Google Docs
• Self-motivation and flexibility
• A willingness to help out where needed
• An open and easy-going personality

We value diversity and are an Equal Opportunity Employer.

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You will work in tandem with our product and design team to build out new features for our educational apps, which are used by millions.

Our Android team moves fast; we are always trying to stay up to date and try out new things.

We have adopted Kotlin as our primary language of choice , a significant portion of our code base is written in it and all new features are nearly 100% Kotlin.

Here's what you will be doing:

• Maintaining, improving, and developing features for our mobile app suite using Kotlin and Java
• Consuming the numerous RESTful APIs of Canvas
• Building out automated ui tests and tools using technologies such as Espresso
• Researching new technologies to leverage for app development

Here's what you will need to know/have:

• 6+ years of relevant software development experience with includes 3+ years experience in professional Android development
• Ability to work independently, collaborate on complex projects, and drive results
• Passion for Android development
• Published apps on Google Play (that real people use)
• Deep understanding of Java, Design Patterns, and Android architecture
• Experience working with RESTful APIs
• Ability and willingness to mentor and express concepts among cross functional teams clearly and succinctly
• Computer Science related degree or equivalent work experience
• Ability and desire to work in an open office environment

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The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software.

As a Technical Support Representative, you will:

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users
• Validate and clarify the issue reported
• Answer how-to questions
• Fix end-user issues that are resolvable through the Canvas user interface
• Replicate, troubleshoot, and describe simple bugs
• Keep thorough, clear, and complete records in the ticketing system of all actions taken
• Escalate tickets not resolvable at the L1 level to the L2 Support team
• Be friendly, efficient, and dependable, and always provide timely updates to users
• Create documentation of Support processes as assigned
• Perform other duties as assigned by supervisor

Qualifications:

• High School diploma
• Strong technical, troubleshooting, and analytical skills
• Proven ability to function in a self-directed environment
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
• Ability to think quickly, communicate positively, work proactively, and readily embrace change
• Ability to handle clients professionally during all interactions
• Strong written and verbal communication skills
• Sense of humor

Additional Information:

• Competitive salary, stock options, and 401k
• 100% paid medical, dental, disability, and life insurance
• HSA program, vision, voluntary life, and AD&D
• Time off with pay, 9 paid holidays, and flexible work schedules
• Fitness club memberships
• Fully-stocked kitchens and catered lunches
• iMacs or Macbooks

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As a Senior Account Executive (K12) at Instructure, Inc., you will play a critical role in driving revenue growth by managing and expanding relationships with key K-12 education clients.

Responsibilities

• Develop and execute strategic account plans to achieve and exceed individual sales quotas within the K-12 education market.
• Proactively identify, qualify, and close new business opportunities within target K-12 accounts.
• Manage the entire sales cycle for K-12 clients, from prospecting and lead generation to contract negotiations and deal closure.
• Build and maintain strong, long-lasting relationships with K-12 customers by understanding their unique needs and aligning Instructure’s solutions to address them.
• Conduct compelling presentations and product demonstrations showcasing the value of Instructure’s education technology offerings to K-12 stakeholders.
• Collaborate closely with sales engineers, customer success, and product teams to ensure a seamless experience for K-12 clients.
• Accurately forecast sales opportunities, maintain up-to-date information in the CRM system, and provide regular pipeline updates.
• Stay informed on K-12 education industry trends, competitive landscape, and Instructure’s product roadmap to remain a trusted advisor for clients.
• Negotiate complex deals and contracts with K-12 organizations, delivering mutually beneficial outcomes.
• Serve as a trusted advisor to K-12 clients, offering insights and solutions that support their goals and drive success.

Requirements

• Minimum 5 years of successful experience in a quota-carrying sales role, ideally in the SaaS or education technology industry.
• Demonstrated ability to consistently meet or exceed sales targets, preferably in the K-12 education sector.
• In-depth understanding of complex sales cycles and strategic account management for K-12 clients.
• Exceptional communication, presentation, negotiation, and interpersonal skills.
• Strong ability to build rapport and credibility with executive-level stakeholders at K-12 organizations.
• Proficiency in CRM tools (e.g., Salesforce) and sales productivity applications.
• Self-motivated, results-oriented, and effective working both independently and as part of a high-performing team.
• Proven aptitude for quickly learning new technologies and articulating their value to K-12 education clients.
• Willingness to travel as required to engage with K-12 clients and participate in industry events approx 30%.
• Bachelor’s degree in Business, Marketing, Education, or a related field preferred.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

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As a Renewal Manager, you will play a key leadership role overseeing a team of Renewal Representatives focused on driving customer retention and growth within our K-12 portfolio. You will be accountable for managing team performance, developing talent, optimizing renewal processes, and collaborating cross-functionally to ensure best-in-class renewal outcomes.

Responsibilities

• Directly manage, coach, and develop a team of Renewal Representatives through regular feedback, performance evaluations, and career development planning.
• Drive team engagement and foster a collaborative, high-performance team culture.
• Develop and deliver training programs to enhance skills in negotiation, customer retention, and upsell/cross-sell strategies.
• Lead recruitment, onboarding, and professional growth of team members, with an emphasis on clear development pathways.
• Oversee team portfolio performance, ensuring high renewal rates and identification of portfolio growth opportunities.
• Serve as the final escalation point for complex or high-value renewals, negotiating directly with customers when necessary.
• Collaborate closely with Sales, Customer Success, and Finance teams to align on customer strategies and resolve escalations.
• Develop, document, and refine strategies to improve renewal processes, data integrity, and operational effectiveness.
• Monitor and analyze renewal KPIs, delivering actionable insights and recommendations to leadership.
• Lead team participation in Quarterly Business Reviews (QBRs) and present performance data and strategies to senior stakeholders.
• Drive and manage cross-functional initiatives and projects focused on customer retention, workflow improvements, and team effectiveness.
• Apply project management methodologies to scope, track, and deliver assigned projects.
• Continuously assess and optimize team workflows to maximize productivity and ensure scalability.

Requirements

• Minimum 7 years of experience in renewals, account management, or customer success, with at least 3 years in a leadership role.
• Demonstrated experience successfully managing teams and driving both customer retention and revenue growth.
• Highly developed leadership and coaching abilities, with a record of building and developing high-performing teams.
• Advanced negotiation skills; experienced in managing high-value, multi-product, and complex customer accounts.
• Strategic thinker with a proven track record of driving process improvements and implementing scalable solutions.
• Proficiency in CRM systems (Salesforce), forecasting tools (Gainsight, Clari), and project management software (e.g., Asana, Jira).
• Strong analytical skills to interpret data, identify trends, and provide actionable recommendations.
• Excellent communication and interpersonal skills, with the ability to build trust and effectively influence at all organizational levels.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

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We are seeking an experienced Senior Account Executive to join our growing K-12 sales team. You'll play a key role in expanding the reach of our learning solutions,including Canvas, MasteryConnect, and LearnPlatform,across your assigned territory, helping districts modernize and simplify their approach to education.

Responsibilities

• Drive new business growth by selling the Instructure suite (Canvas, MasteryConnect, LearnPlatform, and related services) in your territory
• Hunt for new logo business while upselling and cross-selling to existing accounts
• Share insights to help prospective clients accurately evaluate solutions and choose what best fits their needs
• Prepare and tailor messaging and presentations for prospective clients
• Guide prospects through the purchasing process to successful, timely closure
• Accurately forecast your quarterly and annual sales performance
• Develop targeted sales strategies to build and nurture a robust client pipeline
• Build and maintain relationships with key stakeholders throughout school districts
• Consistently achieve or exceed sales quotas within established timelines
• Partner closely with Regional Directors and clients in the field to gain referrals and expand market presence
• Log detailed, accurate account information in Salesforce CRM in a timely manner

Requirements

• 5+ years of proven sales experience, ideally within EdTech or SaaS solution sales
• Experience with enterprise-level software sales and services
• Understanding of educational pedagogy and the dynamics of selling a learning management system (LMS) preferred
• Demonstrated ability to sell at all levels, including C-suite and executive leadership
• Outstanding strategic and consultative sales skills
• Ability to conduct thorough needs analyses and develop tailored proposals
• Willingness to travel up to 50%

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

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As a Senior Renewal Representative (HiEd) at Instructure, Inc., you will play a critical role in managing a broader and more complex portfolio of higher education customer accounts, with a focus on both strategic account retention and growth.

Responsibilities and Duties:

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
• Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
• Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and overall customer health.
• Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
• Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress, risks, and opportunities.
• Lead renewal negotiations, addressing customer objections, pricing discussions, and contract adjustments to reach mutually beneficial outcomes.
• Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
• Partner with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
• Track and report on key renewal performance metrics to identify trends and inform process improvements.

Qualifications, Skills, and Requirements:

• Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry.
• Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts.
• Strong negotiation skills and advanced ability to navigate complex discussions with clients.
• Analytical thinker with the capability to analyze usage data, identify trends, and apply insights to renewal strategies.
• Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements.
• Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong.
• Excellent communication, organization, and interpersonal skills.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business, Education, or a related field preferred.
• Willingness to travel as required to support higher education clients and business objectives, up to 20%.

We offer competitive, meaningful benefits in every country where we operate, including:

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

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What you will do:

• Drive business impact through data-driven insights. Identify and pursue high-value opportunities to improve product adoption, customer engagement, and revenue growth using advanced analytical and statistical methods.
• Lead experimentation and causal analysis. Design and execute rigorous A/B tests and causal inference studies to evaluate the impact of new product features, pricing strategies, and go-to-market initiatives. Champion experimental rigor across teams.
• Influence product and business strategy. Partner with product managers, engineers, marketing leaders, and senior stakeholders to translate complex business questions into structured analytical frameworks and deliver strategic recommendations.
• Deliver end-to-end analytical solutions. Own the full lifecycle of analytical initiatives , from identifying opportunities and building models to deploying solutions and measuring impact.
• Default to AI-first thinking. Design analysis approaches, recommend solutions, and elevate standards and throughput across the team by leveraging AI tooling and modern analytical techniques.
• Contribute to decision science best practices. Help define standards for experimentation, modeling, and insight delivery that raise the bar for analytical quality across the organization.
• Mentor and elevate peers. Guide data scientists and analysts by demonstrating best practices in methodology, communication, and stakeholder engagement.
• Communicate insights clearly and effectively. Translate complex analytical findings into actionable recommendations for both technical and non-technical audiences, including executive leadership.

What you will need to know/have:

• Master's degree or PhD in Statistics, Computer Science, Economics, Applied Mathematics, Operations Research, or a related quantitative field.
• 5–7 years of experience in data science, analytics, or a related discipline with a track record of delivering high-impact, cross-functional insights.
• Expertise in statistical modeling, machine learning, causal inference, and experimental design (A/B testing).
• Deep familiarity with AI tooling (Claude, ChatGPT, Glean) to improve throughput and analytical quality.
• Strong proficiency in SQL for data extraction and manipulation.
• Proficiency in Python or R for data analysis, modeling, and visualization.
• Experience working with modern data platforms (e.g., Snowflake, Databricks, Fivetran).
• Strong communication and storytelling skills with the ability to translate complex analyses into clear, strategic narratives.
• Demonstrated ability to lead end-to-end data science initiatives from problem definition through deployment and measurement.
• Experience in SaaS, product analytics, or EdTech environments is a plus.
• Ability to operate independently while collaborating effectively in a fast-paced, cross-functional environment.

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program , because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

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Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

The Strategy & Business Operations (BizOps) team partners directly with executive leadership to drive growth, efficiency, and execution across the enterprise.

The Role

As Principal, Business Operations, you will lead high-impact initiatives that cut across functions, shaping how the company sets priorities, allocates resources, and measures progress.

You’ll oversee strategic planning, execution governance (OKRs, QBRs, operating rhythm), and the enterprise initiative portfolio.

You’ll also mentor and lead BizOps talent, ensuring the function matures from reactive problem-solving to predictive, insight-driven operations.

Responsibilities

• Lead Enterprise Strategy & Planning: Own the annual strategy and planning cycle , from long-range vision to yearly investment allocation.
• Drive Strategic Execution: Govern the company’s OKR and business review process to ensure accountability and measurable progress toward strategy.
• Oversee Strategic Initiative Portfolio: Manage cross-functional initiatives that advance Instructure’s strategic priorities; align resources and resolve execution bottlenecks.
• Operationalize Visibility: Build and continuously evolve the enterprise “Strategy Scorecard” and shared dashboards to quantify progress and impact.
• Build Organizational Maturity: Establish consistent systems, processes, and decision-rights frameworks to move the company from reactive to managed to strategic.
• Coach & Influence: Serve as a trusted advisor to senior leadership; lead, mentor, and scale the BizOps team; drive cultural adoption of data-informed, strategy-driven execution.

Requirements

• 5+ years of experience in management consulting, corporate strategy, or business operations at a high-growth SaaS company.
• Proven success leading large-scale cross-functional programs with executive visibility.
• Analytical and structured problem solver who can convert insight into action.
• Highly skilled communicator able to influence at the executive level.
• Track record of building operational systems and governance models at scale.
• Comfortable balancing enterprise strategic thinking with hands-on execution.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

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We are looking for a Sales Development Representative (SDR) to qualify new sales opportunities for our Regional Directors.

Responsibilities

• Introduce the Instructure Learning Platform to new clients through outbound contacting, trade shows, email campaigns, and response to inbound leads.
• Own and manage prospecting for a designated territory and create quarterly plans to achieve quotas.
• Provide regular, accurate forecasts and update lead status using Salesforce.

Requirements

• Italian native speaker with German preferable.
• Hard-working, self-motivated person willing to achieve excellence.
• Creative and assertive communication skills.
• Open to feedback and development.
• Experience in sales or tech-related sales is preferred.
• Consistently meet/exceed sales quotas within specified time frames.
• Experience selling software products and services.
• Demonstrated ability to learn complex enterprise software solutions and use that knowledge to sell to academic institutions.
• Bachelor's Degree in any related field is preferred, but not needed.
• Working knowledge of Salesforce or similar CRM.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

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As a Pod Founder, you'll start a company around a problem worth a business, prove customers will pay for the answer in weeks, and build and sell the product yourself.

Responsibilities

• Find and validate the problem. Bring founder-level conviction about a specific problem worth building a business around.
• Build the product. Author the specs, the product context, and the customer findings.
• Sell it. Land the first pilot, prove customers will pay, and get to general availability and the first paying customers beyond the pilot.
• Run the business. Own your pod's profit and loss, hit the stage-gates, and make the call when the evidence says change course.

Requirements

• A builder's instinct and a commercial mind in the same person , a design and engineering sensibility paired with a feel for what customers will actually pay for.
• Evidence you've shipped something real and put it in front of customers, ideally something you started or owned.
• The judgment to work across product, sales, marketing, and support without waiting for a function to do it for you.
• A bias for the customer over the org chart.
• The range to build and sell well enough that a two-person team is genuinely enough.

What We Offer

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.

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Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Foundry is a standalone division inside Instructure, built to generate new revenue with AI-built products.

As the Builder in a two-person pod, you're the other half of a small company: the Founder owns the bet, and you own whether what gets built actually holds up.

In an era where AI generates most of the code, you're the person who makes sure it's right,fast enough for a pilot, sound enough to scale.

You'll build hands-on every day with a token budget, partner closely with a non-technical Pod Founder, and rely on a shared platform and operating team so you stay focused on the product.

The pace is fast and transparent, and we measure ourselves on revenue, not activity.

Responsibilities

• Own the architectural integrity of the product. If it ships, you stand behind it.
• Take responsibility for code quality, security, and scalability across agentically generated code, leveraging the shared harness so you're not rebuilding plumbing.
• Build hands-on in Git with AI development tooling, moving at pilot pace early and hardening the product as it heads toward general availability.
• Direct and verify far more code than you hand-write, and catch what matters before it ships.
• Decide what's safe to ship now and what genuinely needs a closer look, and own that judgment.
• Write context back to the shared system so the Founder and the operating team work off the same surface, not guesswork.
• Partner closely with a non-technical Founder, translating between product intent and what the system can actually do.

Requirements

• Proven experience shipping production software and owning its reliability and security in the real world.
• Senior engineering judgment: you direct and verify AI output at high volume rather than authoring every line.
• Fluency, or fast-developing fluency, with AI-assisted development.
• Comfort owning security and scale yourself, without a platform team as a backstop.
• A product mindset,you care that the thing works for the customer, not just that it compiles.
• The instinct to move at pilot pace without shipping something that falls over the day it scales.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

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Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

Foundry is a standalone division inside Instructure, built to generate new revenue with AI-built products. As the Growth Marketing Manager, you will be the growth engine for the pods.

You will set positioning, generate demand, and own the funnel from first touch to renewal, working hand in hand with Pod Founders who are selling as they build.

Responsibilities:

• Own positioning and messaging. Craft the value proposition, naming, and packaging input for products customers have never heard of, and maintain messaging frameworks by segment across K12, higher education, and business and government.
• Run go-to-market and launch. Own go-to-market readiness for pilots, early access, and general availability , timelines, channels, pricing input, and the launch assets that carry the story.
• Build the demand engine. Generate pipeline through campaigns, audience building, early-access recruiting, and the top of the funnel that feeds the Founder’s selling.
• Drive content. Create the collateral, digital content, and customer-facing assets that build demand and make the differentiation obvious.
• Be the market and customer expert. Become the go-to expert on the portfolio’s customers and competitors, and feed that insight back into product and pricing.
• Own lifecycle and adoption. Once customers land, drive adoption, expansion, and retention with consistent, value-based messaging.
• Measure and adjust. Track funnel and campaign performance against pipeline and revenue, and change course fast when the numbers say so.

Requirements:

• Five or more years in product, portfolio, or growth marketing, ideally in ed tech or a related industry, with new-product launches under your belt.
• A demonstrated ability to drive go-to-market strategy and execute strategic product launches end to end.
• Demand-generation range , campaigns, funnel, and audience building , not just positioning and decks.
• Strong writing, with a portfolio of strategically focused content and collateral.
• The ability to influence executive and cross-functional teams, and to present to groups large and small, virtually and in person.
• A full-stack marketer’s range , you do product marketing, demand generation, content, and lifecycle yourself, and you market to fill pipeline and close revenue, not to win awards.

What we offer:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

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The AI-First HR Operations Lead will build and scale the operational backbone of an AI-driven HR function. You'll be responsible for identifying opportunities where AI can save time, create efficiency, and drive innovation across the HR organisation. This includes designing and deploying custom AI tools and agents, building analytical dashboards, and managing people analytics , all while working directly with HR leaders to spot inefficiencies and deliver rapid, actionable solutions that make a measurable difference.

Responsibilities

• Find the inefficiencies: Join HR teams, audit workflows, and identify processes where AI can cut time or improve decisions.

Build data-driven cases for what to automate or improve.

• Design and deploy operational AI: Scope, build, and implement AI-powered tools across HR workflows, such as onboarding, AskHR, policy guidance, candidate screening, and benefits Q&A.

Own both the functionality and adoption of the solutions you deliver.

• Own people analytics: Build and maintain dashboards and reports for HR leaders , covering headcount, turnover, compensation analysis, span of control, and DIB metrics.

Leverage AI to minimise manual reporting and surface key insights quickly.

• Scale what works: Launch solutions, track adoption, collect feedback, and iterate rapidly.

Focus on delivering useful, live tools and continuously improving them.

• Partner across HR: Work closely with Talent Management, Talent Acquisition, Total Rewards, HR Shared Services, and HRBP teams to understand challenges and build solutions that address them directly.

Requirements

• 5+ years of experience in HR, people analytics, or HR operations, with demonstrated hands-on experience building or deploying AI-powered tools or automation in a business environment.
• Proven experience with data and analytics , having shipped dashboards or reports that teams rely on, with proficiency in Google Suite, Excel, Workday, or similar tools.
• Working knowledge of AI systems, including language models, prompt engineering, and agentic tools.

Ability to build with platforms such as Claude, Gemini, Rovo, or equivalent.

• Comfort with ambiguity and high-speed iteration, prioritising quick delivery of MVP solutions and continuous improvement over waiting for perfection.
• Strong user-centric mindset, routinely validating tools with HR ops, HR leaders, employees, and managers to ensure practical value.
• Track record of shipping real, impactful tools or solutions with measurable results.
• Bachelor’s degree in human resources, business, data analytics, information systems, or a related field, or equivalent practical experience.
• Ability to travel up to 10%.
• Fluent in English.

Preferred Qualifications

• Experience with Workday or a similar HRIS/ATS platform.
• Experience working in a global, distributed HR function.
• People analytics or HR technology certification (e.g., People Analytics certificate, SHRM-CP/SCP).

What We Offer

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

Foundry is a new division inside Instructure, built to generate new revenue with AI-built products.

You’re the operational engine behind New Markets’ newest product bets.

You'll own the end-to-end go-to-market lifecycle for pod products, from market sizing and early strategy through launch, performance tracking, and the handoff when a product graduates into the core.

Responsibilities:

• Own the end-to-end GTM lifecycle for pod products
• Shape the go-to-market approach with each pod
• Design the sales motion
• Build the reporting backbone
• Run launch readiness
• Own the graduation playbook
• Be the voice of the business

Requirements:

• Five or more years in sales operations, revenue operations, or a related go-to-market function
• Real experience supporting new-product launches or emerging-business initiatives
• Three or more years hands-on in Salesforce
• Advanced Excel
• Excellent written and verbal communication

What we offer:

• Competitive compensation
• Flexible work culture
• Generous time off
• Comprehensive wellness programs
• Learning and development resources
• Technology and tools
• Motivosity employee recognition program

Job Data by YubHub.

We are looking for an Associate Customer Success Manager to work with our HiEd customers for Parchment.

This is a position for a highly motivated, professional, and organized individual that is a true team player.

Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever-changing environment.

The Associate Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure.

This position will focus specifically on supporting our customers who have implemented Parchment and provide exceptional customer service to maintain strong relationships.

Responsibilities

• Act as a liaison between customer and Instructure
• Cultivate an exceptional member experience by exceeding your member’s expectations through high-value-add, consultative engagements
• Meet with Parchment members to tie Parchment products and services to business strategy, uncover business needs, and capture leads to help grow the account
• Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals
• Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members
• Demonstrate a mastery of Parchment’s products and services, their capabilities, and how they solve member business problems. Represent these accurately to members
• Manage a book of business of 200-250 accounts, including assisting the renewal team with negotiations and retention of existing members, expanding the value of existing members through price increases, expansions, and cross-selling, effectively working cross-functionally with fellow Parchies, collaborating with Account Executives for cross-selling, product knowledge, relationship building, overseeing the commercial motion, and meeting quantitative revenue goals and customer satisfaction goals
• Occasional travel required for member meetings/events and industry conferences

Requirements

• Requires a Bachelor's Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function
• Capacity to set correct expectations and manage issues/goals to completion
• Adaptability and the ability to prioritize tasks in a changing environment
• Passion for the education industry
• Excellent written and verbal communication skills
• Presentation and public speaking ability
• Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)
• Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M
• Consistent attainment of 90% of quarterly/annual goals or greater

Nice to Have

• Previous SaaS business model experience
• Project management experience
• Experience with a Customer Success platform like Gainsight
• Experience managing or selling into accounts within the education industry
• Demonstrated successful Sales or Account Executive performance of at least 2 years, experience as Sales or Account Executive in Higher Ed

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

We are seeking a highly skilled and experienced Sr. Customer Success Manager (CSM) to join our Strategic HigherEd CSM team.

Key Responsibilities

Strategic Customer Success Management

• Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of strategic members.
• Own regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
• Monitor customer health metrics, identify risks early, and develop mitigation strategies before issues escalate.
• Serve as the primary point of contact for strategic members, ensuring seamless communication and a consistently positive customer experience.

Working Smarter with AI

• Use generative AI tools to strengthen account knowledge, sharpen signal detection, and reduce time spent on administrative work, so you can spend more time on strategic customer conversations.
• Bring new workflows and tools to the team.
• Partner with CS leadership to identify where AI-augmented approaches can replace reactive, late-stage interventions with earlier, more strategic engagement.

Driving Product Adoption and Value

• Deeply understand each strategic member's business objectives, workflows, and desired outcomes to tailor success plans.
• Drive product adoption and utilization across member organizations by providing strategic guidance and best practices.
• Collaborate with Product Management to relay member feedback and advocate for improvements that benefit strategic users.
• Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire strategic adoption.

Retention and Growth

• Own the strategic health and growth trajectory of your portfolio, partnering closely with dedicated Renewal Reps, who lead the commercial renewal process.
• Identify opportunities for upselling and cross-selling within existing strategic accounts and partner with the Sales team to drive these opportunities.
• Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.

Qualifications

• Bachelor’s degree in Business, Education, Technology, or related field.
• Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.
• Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually).
• Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) to scale customer communication, analyze churn data, and optimize account management workflows.
• Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership.
• Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).
• Demonstrated ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution.
• Ability to travel 10–15% for customer engagements, conferences, and team events.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

We are looking for a high-performing Senior Sales Operations Analyst to serve as the primary Sales Operations business partner for one of our North America (NORAM) Business Units.

Responsibilities

• Serve as the primary Sales Operations partner and trusted advisor to the leadership team of an assigned NORAM Business Unit.
• Coordinate the Business Unit's recurring sales operating cadence, including weekly forecasting, pipeline reviews, monthly performance reviews, and quarterly business reviews.
• Analyze bookings, pipeline coverage, conversion, sales productivity, attainment, and other key performance indicators to identify trends, risks, and opportunities.
• Deliver actionable recommendations that help sales leadership improve forecast accuracy, pipeline health, seller productivity, and overall performance.
• Support annual and in-year sales planning, including territory and account segmentation, coverage and capacity analysis, quota modeling, and headcount planning.
• Conduct whitespace, account-potential, and customer-journey analyses to identify opportunities for acquisition, expansion, and improved seller productivity.
• Partner with Finance, Marketing, Customer Success, Enablement, and Revenue Operations to align plans, metric definitions, priorities, and execution across the assigned Business Unit.
• Maintain trusted reporting by monitoring CRM data quality, resolving reporting inconsistencies, and encouraging adherence to established sales processes and governance.
• Translate business needs into clear analytics, reporting, process, and systems requirements, and partner with technical teams on solution design, testing, implementation, and adoption.
• Identify opportunities to automate recurring reporting and streamline operational workflows.
• Independently lead defined cross-functional projects and analytical workstreams from problem definition through recommendation and implementation.
• Contribute to AMER-wide Sales Operations initiatives and share scalable practices across NORAM Business Units.

Requirements

• Three or more years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related go-to-market analytical role, preferably within a SaaS or recurring-revenue business.
• Experience supporting sales leaders as an operational or analytical business partner.
• A strong understanding of B2B sales processes, pipeline management, forecasting, and sales performance metrics.
• Strong proficiency with Excel or Google Sheets and experience using Salesforce for reporting, analysis, and sales-process support.
• Experience building, maintaining, or interpreting dashboards using Tableau or a comparable business-intelligence platform.
• Experience supporting territory design, account segmentation, quota planning, coverage analysis, or sales-capacity modeling.
• The ability to synthesize complex information into clear insights, recommendations, and leadership-ready communications.
• Sound business judgment and the ability to constructively evaluate assumptions using data and structured analysis.
• Experience coordinating cross-functional projects, managing competing priorities, and delivering results with limited direction.
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with frontline teams and senior leadership.
• High attention to detail and a demonstrated commitment to data accuracy, process discipline, and operational reliability.
• A proactive, adaptable approach and the ability to succeed in a fast-paced, evolving environment.

Preferred Qualifications

• Familiarity with SQL or experience using query-based data to support business analysis.
• Experience working with Snowflake or another cloud data platform.
• Experience improving or automating recurring reports and operational workflows.
• Experience supporting acquisition, expansion, whitespace, or customer-journey analysis in a B2B SaaS environment.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

We’re looking for a Hybrid Sales Development Representative (SDR) to generate qualified pipeline across both inbound and outbound sales motions within an assigned territory. As a Hybrid SDR, you will own the front end of the customer journey for your territory. You’ll respond to and qualify inbound interest while proactively prospecting into organizations and accounts that align with our ideal customer profile.

Your Focus Area - Higher Education Support colleges and universities by understanding institutional priorities and learner needs. Engage both inbound prospects and proactively prospect across your assigned territory, using clear communication and thoughtful discovery to connect solutions to the outcomes that matter most for students, faculty, and administrators.

What You’ll Do

• Own pipeline generation across an assigned territory, balancing inbound leads and proactive outbound prospecting based on business priorities and buyer intent.
• Respond quickly and thoughtfully to inbound interest, qualifying prospects, understanding their needs, and determining the appropriate next step.
• Proactively prospect into accounts and organizations within your territory that align with our ideal customer profile.
• Partner directly with your Drive Team to develop territory and account strategies, prioritize opportunities, and align on follow-up plans.
• Execute personalized outreach across email, phone, and social channels using a research-based, value-driven approach.
• Deliver a strong buyer experience through clear communication, thoughtful storytelling, and relevant discovery.
• Run discovery conversations that uncover customer goals, challenges, and priorities, then connect those needs to relevant Instructure solutions.
• Generate pipeline that becomes qualified pipeline , validated by the Sales Rep and moved into active working pipeline.
• Prioritize prospects based on inbound intent, account potential, engagement, territory priorities, and other relevant signals.
• Build personalized messaging and sequences that reflect buyer context, industry language, and account priorities.
• Maintain strong CRM hygiene and accurate activity tracking to support reporting, forecasting, and effective territory coverage.
• Collaborate closely with Sales, Customer Success, Marketing, and other cross-functional partners to create a seamless customer experience.
• Apply coaching, test new approaches, and continuously improve conversion through iteration and data-driven insights.

What We’re Looking For

• Growth mindset: You take initiative, learn quickly, and build your own path to success.
• Coachability: You actively seek feedback and apply it to improve your performance.
• Quality-focused: You care about creating pipeline that moves forward , not just generating activity.
• Customer-focused: You’re curious about people and organizations and can connect their challenges to meaningful solutions.
• Prioritization: You can effectively balance inbound demand with proactive outbound prospecting and know where to focus your time.
• Team-first: You collaborate openly with SDR peers and your Drive Team partners.
• Problem solving: You overcome objections and tailor your approach to each prospect and account.
• Resilience & persistence: You stay strategic and intentional through rejection, changing priorities, and longer sales cycles.
• Time management: You prioritize effectively, manage competing demands, and consistently follow through.

Qualifications

• Experience in sales development, outbound prospecting, inbound lead qualification, or a similar customer-facing sales role.
• Ability to work in-person from our Salt Lake City office at least 2 days a week.
• Strong written and verbal communication skills.
• Comfort working across both inbound and outbound sales motions.
• Comfort working in modern sales tools and workflows, including: Salesforce, Outreach, Demandbase, LinkedIn Sales Navigator, Zoom, Slack and Google Suite.
• Ability to work independently in a remote environment while staying aligned to shared goals.
• Track record of meeting goals and driving outcomes.

Success in This Role Looks Like

• Consistently generating high-quality pipeline through a balanced inbound and outbound approach.
• Effectively prioritizing inbound demand and proactive prospecting based on territory needs, buyer intent, and account potential.
• Strong territory ownership, including consistent account coverage and thoughtful prioritization.
• Strong Drive Team partnership through shared strategy, consistent follow-up, and high-quality handoffs.
• Discovery conversations that lead to meaningful buyer engagement and clear next steps.
• Personalized messaging that resonates with prospects and improves conversion over time.
• A strong buyer experience from the first interaction through handoff to the Sales Rep.
• Accurate CRM hygiene and dependable territory coverage.
• Continuous improvement through coaching, experimentation, and data-driven decision making.

Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program , because everyone should have a stake in our success.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

We are looking for an Automation Specialist, Customer Success (Inbound) who does more than answer the queue. We need someone who looks at how we work and asks how to make it faster, smarter, and less repetitive. This role is the first line of defense for our global customers, and it requires treating the inbound queue as a workflow to improve, rather than a stack of email to clear.

You’ll manage reactive volume for our digital segment, triage non-technical requests, and spot “at-risk” signals in customer communications. Just as important, you’ll bring ideas for automating the repetitive parts of that work and help build them, using our existing tools (Salesforce, Gainsight, and Front) alongside AI tools already available to you (Claude, Gemini, Rovo, and our in-built Slackbot).

Responsibilities:

• Bring and pilot automation ideas: spot repetitive, high-volume patterns in the queue (triage, tagging, routing, drafting) and propose or build automations using Salesforce, Gainsight, Front, and AI tools like Claude, Gemini, Rovo, or Slackbot to handle them.
• Use AI-powered tools daily to synthesize customer context and speed up the resolution of complex inquiries, moving beyond manual lookups.
• Triage incoming requests to distinguish between support issues, strategic adoption blockers, and commercial opportunities.
• Identify "at-risk" customers based on sentiment and inquiry type, escalating to leadership or specialized teams when necessary to prevent churn.
• Guide customers to existing self-service resources (Community, Knowledge Base, Toolkits) to foster independence and faster time-to-value.
• Utilize internal AI agents and Knowledge Base tools to retrieve answers efficiently and assist in drafting accurate, empathetic responses.
• Own communication in the Customer Success inbound queue (email/slack/Jira), acting as the primary point of contact for non-technical customer inquiries.
• Maintain accurate records of customer interactions in Salesforce and Gainsight to ensure a complete view of customer health.
• Collaborate with the Finance and AR teams to quickly resolve billing or administrative blockers that frustrate customers.
• Identify trends in inbound questions, turn recurring ones into automated responses, macros, or workflow rules the whole team can reuse, and share the pattern with the Content team for future toolkit creation.
• Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive based on inbound signals.

Requirements:

• College degree (Bachelor or equivalent)
• AI & Tech Savvy: Demonstrated ability to use AI and automation tools to streamline workflows, process information, and increase personal efficiency.
• Exceptional communication skills, both written and verbal, with a focus on empathy and clarity
• Capacity to set correct expectations and manage issues to completion under time pressure
• Strong problem-solving skills with the ability to "triage" complex situations quickly
• Multitask and prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and tactically

Desired Experience:

• Experience in a high-volume customer-facing role (Support, Success, or Account Management)
• Proficiency in CRM systems (Salesforce) and ticketing platforms
• Customer-facing experience within the EdTech industry or other software companies

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

Our AI team applies advanced AI to real problems in learning, turning research into product capabilities used by educators and students daily.

We're looking for a Senior Machine Learning Engineer to build and own learner models behind our mastery and progression capabilities.

Responsibilities

• Design and build learner models, including knowledge tracing and longitudinal approaches
• Shape the data foundation for learner modeling
• Translate mastery and progression definitions into model targets and evaluation criteria
• Build estimation and scoring approaches that hold up on sparse, noisy, and evolving behavioral data
• Own models in production
• Explain model behavior, assumptions, and limitations clearly to product, engineering, and learning partners

Requirements

• Six or more years in applied machine learning, machine learning engineering, or applied research
• Depth in at least one of: sequence modeling, latent-variable or probabilistic modeling, temporal modeling, Bayesian methods, or calibration of model outputs
• Strong Python and production engineering skills
• Strong evaluation instincts around calibration, uncertainty, stability, fairness, interpretability, and validation strategy

Nice to Have

• Experience with recommender systems, user-state modeling, or personalization at scale
• Experience with knowledge tracing, psychometrics, educational measurement, or adaptive learning systems
• Experience combining structured knowledge representations with learner models
• Experience designing experiments or observational validation strategies

Benefits

• Competitive compensation
• Flexible work culture
• Generous time off
• Comprehensive wellness programs and mental health support
• Learning and development resources
• Technology and tools needed to do best work
• Motivosity employee recognition program

Job Data by YubHub.

Our AI team applies advanced AI to real problems in learning, turning research into product capabilities used daily by educators and students.

As a Senior Infrastructure Engineer, AI/ML Systems, you'll build and operate deployment pipelines for AI services, covering CI/CD, infrastructure-as-code, environment promotion, and rollback.

You'll work closely with data scientists, applied AI engineers, and product partners to turn advanced AI ideas into reliable product capabilities used at scale.

Responsibilities

• Build and operate deployment pipelines for AI services, covering CI/CD, infrastructure-as-code, environment promotion, and rollback
• Deploy and operate model serving, batch scoring, and orchestration pipelines across development, staging, and production
• Partner with data scientists and applied AI engineers to take prototypes into production, including system design for net-new services
• Own production reliability for AI services: monitoring, alerting, debugging, performance, and cost
• Spot repeated patterns and turn them into reusable templates

Requirements

• Six or more years in infrastructure, DevOps, platform, or ML engineering, with ownership of systems running in production
• Deep hands-on experience across a wide range of AWS services
• Infrastructure-as-code experience (Terraform, CDK, or CloudFormation)
• Experience with containers and modern deployment patterns (Docker required, Kubernetes or ECS/EKS a plus)
• Experience with orchestration and workflow tooling (Airflow, Dagster, Argo, Step Functions, or similar)

Nice to Have

• Experience with ML platform components and data pipeline orchestration at scale
• Experience running LLM-based or retrieval-based systems in production
• Experience operating specialized data stores, including graph databases
• Experience building internal tooling, templates, or reference implementations

Benefits

• Competitive compensation
• Flexible work culture
• Generous time off
• Comprehensive wellness programs and mental health support
• Learning and development resources
• Technology and tools needed to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

Our AI team is where a lot of that gets built: applying advanced AI to real problems in learning, and turning research into product capabilities that educators and students use every day.

You'll design the data models, build the services and pipelines that keep them current, and ensure they remain reliable as usage and complexity grow.

Responsibilities

• Own the data models and storage architecture behind our AI systems, across relational, graph, and retrieval-oriented data
• Build and operate the APIs, backend services, and pipelines that keep that data current and accessible
• Design reliable ingestion and update workflows, including incremental processing, schema changes, and safe backfills
• Own data correctness, query performance, and scalability as volume and complexity grow
• Turn prototypes into production-ready data services, scoring workflows, and retrieval components
• Diagnose production issues and improve reliability, observability, and operational efficiency

Requirements

• Six or more years of experience building and operating production backend, data, or distributed systems
• Strong production Python and SQL, including experience building APIs, designing schemas, optimizing queries, and working with large or complex datasets
• Deep experience with relational data systems and strong judgment about when graph or other specialized databases are the right choice
• Experience building reliable ingestion and update pipelines, including incremental processing, data-quality checks, schema changes, and safe backfills
• Experience designing production services with clear API contracts, versioning, error handling, and performance considerations
• Hands-on experience deploying and operating services in AWS using containers, CI/CD, monitoring, and production debugging tools
• Strong engineering practices around testing, code review, observability, documentation, and maintaining systems that other teams depend on

Nice to Have

• Deep experience operating a graph database in production, including traversal performance and query tuning at scale
• Experience with versioned, bitemporal, or event-sourced data systems
• Experience with vector search or semantic retrieval components (pgvector, OpenSearch, Pinecone, or similar)
• Experience with multi-tenant data design and per-tenant isolation

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

The Senior Revenue Operations Analyst will partner across Business Units to deliver data-driven insights on bookings, pipeline health, and sales performance.

Responsibilities:

• Build and maintain SQL queries and reports that track bookings, pipeline coverage, and conversion, and monitor CRM data quality to resolve issues at the source.
• Analyze pipeline trends and support the weekly forecasting review cadence with clean, accurate data that flags risk before it becomes a forecast miss.
• Partner with regional and global Sales Operations teams to keep metric definitions and reporting standards consistent.
• Build standardized templates for territory planning, account segmentation, and quota allocation, and partner with field Sales Operations business partners to deliver them on schedule during the H2 Annual Planning cycle.
• Build sales rep capacity models to inform headcount and territory coverage decisions.
• Translate ad hoc business questions into structured analysis and clear, leadership-ready answers.
• Identify opportunities to automate recurring reports and reduce manual work, using AI tools where applicable.
• Contribute to global Sales Operations projects and share practices that scale across regions.

Requirements:

• Two or more years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related go-to-market analytical role, preferably within a SaaS or recurring-revenue business.
• AI fluency, with experience using AI tools to automate repetitive tasks and improve productivity.
• Strong SQL skills and hands-on experience querying and reporting on data in Salesforce, plus experience building or scoping dashboards in Tableau or a comparable business-intelligence platform.
• A strong understanding of B2B sales processes, pipeline management, and forecasting metrics.
• Experience working with Sales Systems and revenue technology platforms, such as Clari and Gong.
• Sound business judgment , the ability to turn complex data into clear insights and question assumptions rather than accept them at face value.
• Strong written and verbal communication skills, with the ability to present findings to both frontline teams and senior leadership.
• High attention to detail and a proactive, adaptable approach suited to a fast-paced, evolving environment.

Benefits:

• Competitive compensation, plus all full-time employees participate in the ownership program.
• Flexible work culture.
• Generous time off, including local holidays and annual "Dim the Lights" period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• Technology and tools needed to do best work.
• Motivosity employee recognition program.
• Culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

Instructure, Inc. is seeking a Senior Account Executive to drive revenue growth and expand relationships with key clients in the BizGov sector.

You will focus on strategic sales initiatives and play a crucial part in growing Instructure's presence within your assigned territory or market segment.

Responsibilities

• Develop and execute comprehensive sales strategies to achieve and exceed sales quotas
• Manage and grow a portfolio of key accounts, identifying opportunities for upselling and cross-selling Instructure’s suite of products (such as Canvas, MasteryConnect, and Elevate)
• Prospect and qualify new business opportunities
• Conduct presentations and product demonstrations to C-level executives and key stakeholders
• Negotiate and close complex contracts, ensuring alignment with company and customer needs
• Build and maintain strong, long-lasting customer relationships
• Collaborate with marketing, product, and customer success teams to ensure a seamless customer experience
• Provide accurate sales forecasting and manage your pipeline using CRM tools
• Maintain up-to-date knowledge of industry trends, the competitive landscape, and Instructure products
• Represent Instructure at industry events and conferences

Requirements

• 5+ years of successful experience in enterprise software sales
• Proven track record of consistently exceeding sales quotas
• Experience managing full sales cycles,from prospecting to closing
• Excellent communication, presentation, and negotiation skills
• Proficiency with CRM software (such as Salesforce) and sales productivity tools
• Ability to work independently and collaboratively
• Strong analytical and problem-solving skills
• Willingness to travel up to 50%
• Bachelor’s degree in Business, Marketing, or a related field

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

We are seeking an accomplished Regional Vice President, Sales to lead and grow our Parchment sales team.

Responsibilities

• Lead the Parchment regional sales team to consistently exceed revenue targets and grow adoption within assigned territories.
• Develop and execute sales strategies to drive new customer acquisition and grow wallet share with existing accounts.
• Coach, mentor, and motivate sales team members to achieve professional development and sales goals.
• Build and manage strong relationships with key decision makers at institutions and organizations.
• Partner cross-functionally with marketing, customer success, and product to optimize go-to-market strategies.
• Forecast, track, and analyze sales performance on a regular basis, reporting findings to senior leadership.
• Participate as a thought leader representing Parchment and Instructure at industry events and conferences.
• Uphold and champion Instructure’s values of transparency, excellence, and innovation.

Requirements

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• 5+ years of progressive sales experience, preferably in EdTech or SaaS.
• 3+ years in a management/leadership role preferred.
• Demonstrated ability to lead and inspire high-performing sales teams.
• Proven track record of exceeding sales quotas and growing regional market share.
• Excellent communication, negotiation, and executive relationship-building skills.
• Strategic thinker with strong analytical skills to assess trends and drive data-informed decisions.
• Adept at managing complex sales cycles and selling at the C-level.
• Experience with SalesForce preferred.
• Experience with Gong or other AI tools preferred.
• Ability to travel up to 25% per quarter.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

We're hiring a Director of Decision Science to build and lead the team that turns Instructure's data into better decisions.

The Role You'll own the decision science function: the people, the roadmap, and the standards. Your team will run experiments, build causal and predictive models, and answer questions that shape our product, pricing, go-to-market, and operating plans. This is a people-leadership role. You'll hire, coach, and grow a team of decision scientists, and set the bar for analytical rigor across the company.

Responsibilities

• Build and lead the decision science team.
• Set the function's strategy and roadmap.
• Partner with product, engineering, marketing, finance, and executive leadership to turn fuzzy business questions into clear analytical problems.
• Direct the development of predictive, prescriptive, and causal models.
• Raise the bar on how insights reach decision-makers.
• Present findings and recommendations to senior leaders.
• Grow data literacy across Instructure.
• Work with data engineering and platform teams to ensure the team has the data, tooling, and infrastructure it needs.
• Hold the line on ethical, privacy-conscious data use.

Requirements

• 10+ years of experience in data science, analytics, or decision science, including at least three years managing and developing a team.
• A track record of analytical work that changed real decisions and produced measurable business results.
• Deep expertise in experimental design, causal inference, statistical modeling, and machine learning.
• Strong SQL skills, plus fluency in Python or R.
• Experience with modern data platforms and large-scale data tools.
• Ability to explain complex analyses to executives in plain language.
• Record of hiring well, developing people, and building a team culture.

Nice to Have

• Experience in education technology or another B2B SaaS business.
• Familiarity with subscription and product-led growth metrics.
• Experience building an analytics or decision science function from an early stage.

Benefits

• Competitive compensation, plus ownership program.
• Flexible work culture.
• Generous time off.
• Comprehensive wellness programs and mental health support.
• Learning and development resources.
• Technology and tools needed to do your best work.
• Motivosity employee recognition program.
• Culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

We're growing our security engineering team and building out a dedicated Application Security branch. You'd be joining a team that owns the security of the application code, dependencies, APIs, and development lifecycle behind Canvas, Mastery, and Parchment products used by tens of millions of students, instructors, and institutions.

What we're actually measuring is risk reduction. Not findings filed, not scan coverage, not tickets closed. This shapes the job: a large part of it is forming a defensible view of how much risk something actually carries, driving that risk down, and handing whatever remains to our risk management program so the business can decide about it explicitly.

Core Engineering Responsibilities These are the foundation of every engineering role on our security team. You'd own them for the application domain: code, dependencies, APIs, and the SDLC:

• Risk classification and residual risk handoff: Determine what risk a finding or design actually represents in context: exposure, data sensitivity, exploitability, blast radius, business impact.
• Vulnerability management: triage, severity adjudication, and driving remediation to completion for findings from our scanning tooling.
• Compensating controls: when a vulnerability can't be directly remediated, design and implement a control that reduces the risk to an accepted level, and document the reasoning and expiry condition.
• False-positive adjudication: investigate findings, determine genuine exploitability in context, and suppress non-issues with recorded reasoning.
• CI/CD security automation: build and maintain the pipeline gates and checks that catch problems before they ship.
• Security tooling: installation, configuration, integration, and data pipelines for the application security toolchain.

Application Security Specialization

• Threat modeling: work with product and engineering teams to find design-level problems before they're built.
• Secure code review: manual review for the logic and authorization flaws that scanners reliably miss.
• SAST/SCA pipeline: own our static analysis and dependency scanning (Snyk, CodeQL, Wiz Code) coverage, signal quality, and developer experience.
• Secure defaults and paved-road libraries: build the shared libraries and patterns that make the secure path the easy path.
• Developer enablement: training, documentation, office hours, and design consultation.
• Product partnership: see below.
• Bug bounty program: work with our offensive security engineer to aid in researcher communication and triage flow.
• Technical specification review: review application specs against our security review rubric, escalating high-risk and novel designs to our Principal engineer or manager.

Product Partnership This role has two audiences, and the second one is often missing on security teams. Development teams are the day-to-day collaboration the people writing the code and shipping the fixes. But product management needs to see the risk carried by their own products in terms they can act on.

Major Incident Escalation We have a SOC that handles the overwhelming majority of alerts plus L1 and L2 triage. You will be on a security on-call rotation but you wouldn't be doing routine alert triage.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

As a Senior Account Executive at Instructure, Inc., you will be responsible for driving revenue growth by managing and expanding relationships with key clients, identifying new business opportunities, and consistently achieving sales targets within your assigned territory.

Responsibilities:

• Develop and execute strategic account plans to achieve and exceed individual sales quotas in the market.
• Proactively identify, qualify, and close new business opportunities within target accounts.
• Manage the entire sales cycle from prospecting and lead generation to contract negotiation and closing specific to clients.
• Build and maintain strong, long-lasting customer relationships by understanding the unique needs of customers and aligning Instructure's solutions to address them effectively.
• Conduct compelling presentations and product demonstrations to prospective clients, showcasing the value proposition of Instructure's education technology offerings.
• Collaborate cross-functionally with sales engineers, customer success, and product teams to ensure a seamless customer experience for clients.
• Accurately forecast sales opportunities and maintain up-to-date information in the CRM system.
• Stay informed about industry trends, competitive landscape, and Instructure's product roadmap.
• Negotiate complex deals and contracts with organizations, ensuring mutually beneficial outcomes.
• Act as a trusted advisor to clients, offering insights and solutions that drive their success.

Qualifications:

• 5+ years of successful experience in a quota-carrying sales role, preferably within the SaaS or education technology industry.
• Bachelor's degree in Business, Marketing, Education, or a related field preferred.
• Proven track record of consistently meeting or exceeding sales targets, ideally in the education sector.
• Strong understanding of complex sales cycles and strategic account management for clients.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to build rapport and trust with executive-level stakeholders at organizations.
• Proficiency in CRM software (e.g., Salesforce) and sales productivity tools.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Demonstrated ability to learn new technologies quickly and articulate their value to clients.
• Willingness to travel as required to meet with clients and attend industry events.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

The Account Executive is responsible for creating, managing, and closing new sales pipeline within their assigned US-based territory.

Responsibilities

• Schedule and deliver “1st new meetings”.
• Schedule and hold weekly meetings with a Sales Development Representative (SDR) to execute territory strategy for pipeline creation.
• Generate new sales opportunities weekly.
• Maintain all current quarter opportunities with accurate contacts, close dates, and notes.
• Make incremental progress toward attaining annual quota by year end.
• Manage a fully ramped annual sales quota and a sales pipeline.
• Create, implement, and maintain a quarterly territory plan.
• Execute a consistent prospecting methodology as part of your routine.
• Manage SaaS portfolio solution sales long term purchasing cycles and multiple buyers, quarterbacking the sale through completion and transition to Customer Success Manager.
• Continuously learn about new products and improve your selling skills.
• Provide regular reporting of pipeline and forecasts using Salesforce.
• Stay informed about competition, industry trends, and new product offerings.
• Attend and participate in sales meetings, product seminars, and trade shows.
• Prepare written presentations, reports, and price quotations.
• Conduct and manage contract negotiations.
• Demonstrate the ability to sell more than one product to new logo clients.

Requirements

• 3+ years of sales experience, preferably within an EdTech SaaS company.
• Strong attention to detail.
• Proven ability to build and leverage strong relationships.
• Excellent written and verbal communication skills.
• Bright, energetic professional with outstanding interpersonal skills.
• Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines.
• Ability to work in a large, remote corporate environment.
• Self-driven, independent, and motivated by a growth mindset.
• Proficient in Google Suite of Tools (Gmail, Docs, Sheets, Slides).
• Salesforce reporting and usage.
• Experience with sales enablement tools such as Outreach, Salesforce, and Highspot to develop and implement effective sales campaigns/sequences.
• Bachelor’s degree preferred.
• Familiarity with solution-based selling methodologies is a plus.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

The ideal candidate will have:

• Minimum of 7+ years of proven sales experience
• Proven track record of achieving and exceeding sales targets in SaaS or EdTech
• Understanding of educational pedagogy and the process of selling an LMS
• Bachelor's Degree in Business, Sales/Marketing, or related field
• Experience selling complex enterprise-level software, SaaS sales, and services
• Experience selling at all levels, including 'C' level and above
• Excellent strategic/consultative sales skills
• Challenger Sales Methodology training
• Ability to do detailed needs analysis and proposal development
• Up to 50% travel required

Instructure offers competitive benefits, including:

• Competitive compensation and ownership program
• Flexible work culture
• Generous time off and holidays
• Comprehensive wellness programs and mental health support
• Learning and development resources
• Technology and tools needed to do the best work
• Motivosity employee recognition program

Job Data by YubHub.

You'll lead Instructure's policy and government affairs work across EMEA, building relationships with national policymakers, education leaders, and consortia, and turning that influence into market opportunities and revenue.

Responsibilities

• Set and run the EMEA public affairs and government go-to-market strategy.
• Build trusted relationships with national policymakers, European, Middle East and African agencies, consortia, and NRENs, and represent Instructure in policy forums.
• Track EMEA education and technology policy, and develop and advocate for Instructure's positions.
• Shape procurement strategy, including national frameworks and consortia agreements.
• Spot new market and business opportunities, and show how policy work drives revenue.
• Manage external lobbying and consulting partners, and tie spend to outcomes.
• Brief leaders and teams on policy changes and what they mean for the business.

Requirements

• 10 or more years in international government affairs, public policy, or a related field, including K-12 or higher education.
• Deep knowledge of EMEA education policy, regulation, and procurement.
• A record of building relationships with policymakers and senior leaders.
• Strong analytical, communication, and negotiation skills.
• Fluency in English and at least one other European language.
• A bachelor's degree.

Nice to Have

• Experience working with EU, Global NGO's, European, GCC (Middle East) UK Governments.
• An advanced degree.
• A record of revenue generation and deal making in the public sector.
• Experience in workforce development or skills credentialing.

Location and Travel

Based within our European business (Remote) or (Hybrid/Remote in UK) with travel across EMEA and globally as needed.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.

Job Data by YubHub.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

You will build for all marketing functions - Brand, Content, Events, PMM, International, and SDR. If a marketing team has a workflow AI can improve, it's in scope.

Key Responsibilities

• AI Tool Development (~50%): You will build and maintain production AI tools for marketing teams - content generators, meeting and SDR prep systems, case study automation, and workflow integrations.
• Enablement & Documentation (~25%): You will write clear, usable documentation and playbooks so teams can self-serve.
• Quality & Support (~25%): You will keep production tools inside data and brand guardrails; flag anything that touches customer data or brand voice for review before it ships.

Required Qualifications

• Proficiency with or ability to quickly ramp on our primary AI and marketing tech stack, including Claude, Gemini, Clay, and Glean.
• 2+ years in marketing technology, automation, software, or a comparable technical role or equivalent hands-on project experience.
• Hands-on experience with LLMs: writing and iterating prompts, evaluating output quality, and working within context limits.
• Comfort with technical integration: APIs, webhooks, automation platforms (Zapier/Make), and at least basic scripting (Python preferred).
• Strong written communication - this role produces documentation others rely on.
• Comfort with ambiguity and a bias toward shipping.

Preferred Qualifications

• Experience in B2B SaaS marketing, ideally EdTech or enterprise software.
• Familiarity with marketing ops tooling: Salesforce, Marketo, Asana, Google Analytics, or comparable platforms.
• Experience building something real with AI that people actually used - a tool, a bot, an automation, even a side project counts.
• Exposure to CMS or web platforms (Drupal, content management, localization workflows).
• Experience with GitHub and Railway for version control and deployment.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

You will be a Customer Success Manager, a strategic partner within Instructure's Customer Experience team, providing value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals.

In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives.

Responsibilities

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers.
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices.
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth.
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams.
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives.

Requirements

• Fluency in both English and Dutch languages.
• Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology.
• A background or strong affinity within the education sector, coupled with enthusiasm for education and technology.
• Strong technical aptitude and familiarity with CRM and project management tools.
• Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically.
• A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment.
• A Bachelor’s degree

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

We are seeking a Director of Customer Success, Scaled Strategy to lead our NORAM scaled Customer Success team, to define how we partner with our scaled and digital customers worldwide, and to own how we reach every customer at scale.

This is a new role. The managers and teams serving scaled customers sit in business units today, and part of your job is bringing them together into one team with one strategy, aligning to one customer experience vision.

Our scaled customers are the largest part of our base by count, and personalization often gets lost in the scaled approach. We also rely on every CSM, including the ones covering our highest ARR customers, to write and send their own outreach for company initiatives and standard lifecycle moments.

That's where you come in. You'll own the strategy across our full Scaled and Digital customer base, and drive the strategy of our 1:many outreach for our entire global customer base, across every segment, region, and business unit.

Building and leading the NORAM scaled Customer Success team

• Align a new team from managers and Customer Success professionals who sit in business units today, and run the transition so customers see continuity rather than a reorganization.
• Lead a team of Managers who own the scaled segments, coaching them to upskill and grow their teams.
• Own hiring, onboarding, performance, career development, and succession planning for the team, and build a bench that can absorb growth.
• Set the coaching standard for scaled work: what good looks like in a persona-based plan, a 1:many engagement, a risk signal, and a value conversation that happens at volume.
• Design the organization: headcount, team structures, coverage ratios, and reporting lines that fit the strategy.
• Hold a consistent operating rhythm that keeps managers accountable and connects a team drawn from several business units.
• Partner with Sales and the Renewals team on forecast, renewal execution, and expansion across a book measured in thousands of accounts rather than dozens.

Architecting the Global Customer Success strategy

• Sit on the strategy leadership team as one of the architects of the Global Customer Success strategy, and own the scaled perspective in every decision it makes.
• Make sure the foundational strategy holds across dedicated and scaled relationships even though the activities look different, so we have one approach rather than two.
• Partner with the Customer Success Strategy team on plays, playbooks, value frameworks, and enablement built for scaled delivery from the start.
• Collaborate with Customer Success leaders across regions and business units to keep the approach consistent where it should be and different where it needs to be.
• Define what good looks like globally for scaled coverage, including expectations and accountability frameworks.
• Own the OKRs for the Customer Success organization, in partnership with other Customer Success leaders.

Setting the global Scaled and Digital strategy

• Define how Instructure partners with the entire scaled and digital customer base, and own that strategy end to end.
• Partner with the Director of Customer Success, Digital, who owns digital execution and feeds into this strategy. One customer base, one journey, two motions.
• Design how we operate across the scaled customer journey: what happens synchronously and what happens asynchronously, where a person is required and where a program serves the customer better, and what the handoffs look like as a customer moves between dedicated, scaled, and digital coverage.
• Build persona-based plans and 1:many programs that deliver real value realization, so scaled customers get a partnership rather than a lighter version of one.
• Use AI and automation to multiply what a small team can cover, ensuring alignment with current company policies.
• Build the model so it works across every region and business unit, and pressure-test it with regional leaders before it ships rather than after.

Owning 1:many outreach for every customer

• Own how Customer Success reaches customers at scale across the entire global base, for every product, in every segment, region, and business unit.
• Take company initiative communications and standard lifecycle communications off CSMs, so the CSMs covering our highest ARR customers spend their time on deep value realization rather than writing their own outreach.
• Design lifecycle communications tied to the customer journey: onboarding, adoption milestones, release moments, renewal runway, and risk signals.
• Own the calendar and the governance behind it. Decide who sends what, to whom, and when, so a customer receives a coherent sequence rather than five teams landing in the same inbox in the same week.
• Partner with Marketing, Product Marketing, Communications, and Enablement so Customer Success outreach fits the wider customer communication plan instead of competing with it.
• Account for regional and segment differences in language, regulations, and academic calendars, so the right message lands at the right time.
• Give CSMs a way to personalize or hold an account back when the relationship calls for it, and make the default path good enough that they rarely need to.
• Measure what you send: reach, engagement, whether it moved adoption, and how much CSM time it gave back. Retire what does not earn its place.

Delivering retention and growth across the scaled and digital customer base

• Work in cohorts, not accounts: find the patterns that predict risk and expansion at volume, and aim the team's effort where it changes the number.
• Define what the scaled team needs from adoption analytics and partner with CX Ops to get it built.
• Report on the health of the scaled base in terms leadership can act on, and bring data-driven business cases when the model needs investment.

Requirements

• Experience designing and running a scaled, pooled, or digital Customer Success model at volume, and evidence that it delivered outcomes rather than just coverage.
• A track record of leading managers, not only individual contributors, and growing leaders who decide without you.
• Experience standing up a new team or centralizing a function out of business units, including the transition work that protects customers while it happens.
• Experience building team structures, coverage models, and segmentation that fit a strategy, and making the case for changing them.
• Strong leadership presence with both customers and internal executives, including the ability to influence decisions without formal authority.
• Experience holding retention and bookings targets across a large portfolio, and the analytical judgment to work in cohorts rather than account by account.
• Experience designing customer journeys and 1:many programs, including the handoffs between human and digital coverage.
• Using AI to fundamentally change how teams operate.
• Strong analytical skills, with the ability to work in Gainsight, Salesforce, product analytics, and reporting tools to turn data into a decision.
• Experience building initiatives that work in every region rather than only your own.
• Exceptional written and verbal communication skills, including the ability to translate customer detail into business impact for executives.
• A calm, decisive presence under pressure, with the judgment to manage ambiguous, high-stakes situations across multiple stakeholders at once.
• Willingness to travel to customer sites, conferences, and team onsites.
• A bachelor's degree or equivalent experience.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

We are looking for a Customer Success Associate (CSA) to join our Customer Success team, supporting our growing customer base across Central and Southern Europe, the Middle East, and Africa (EMEA), primarily within the Higher Education and Vocational Education sectors.

In this role, you will hold a direct book of business covering our Tier 3 medium-sized accounts across the region.

Many of these accounts require Spanish language capabilities, making fluency in Spanish essential.

You will play a critical role by learning about the key trends impacting educational institutions across these regions, removing roadblocks to value realization, and elevating the customer journey through close collaboration with Customer Success Managers (CSMs) in your region.

Responsibilities

• Build and nurture meaningful relationships with key customer stakeholders to ensure alignment with their desired outcomes.
• Develop a deep understanding of key customer business drivers and challenges, proactively offering tailored solutions through Instructure’s products and services to promote innovation and best practice.
• Drive customer adoption of Instructure solutions to enhance business outcomes and overall customer satisfaction.
• Retain and maximize revenue opportunities through strategic engagement and contextual understanding of customer challenges.
• Collaborate closely with the Sales team to drive customer growth and facilitate pipeline generation.
• Advocate for customers by providing valuable feedback to Product and Engineering teams to facilitate platform improvements that solve customer challenges.
• Participate in cross-functional projects that support the broader strategic goals and initiatives of the Customer Success team.

Indirect Account Support

• Partner with CSMs, Sales, and Renewals to grow market share, prepare reports for strategic meetings, and resolve complex escalations.
• Track regional trends and product developments to keep CSMs informed and propose proactive customer resources.
• Develop one-to-many digital campaigns, FAQs, and standardized response templates.
• Maintain CRM data integrity (Salesforce and Gainsight), own EMEA playbook documentation, and execute feedback-driven action plans.

Requirements

• Fluency in Spanish and English (written and verbal) is required to effectively manage customer relationships across the assigned region.
• Ability to work European hours.
• Passion for education and technology with a proven technical aptitude.
• Clear, concise verbal and written communication skills with the ability to adapt tone appropriately across varying organizational levels.
• Familiarity with CRM systems (such as Salesforce) and project management tools, with the ability to craft workflows that enhance operational efficiency.
• Strong capacity to prioritize tasks, multitask, and perform effectively under pressure in a fast-paced, evolving environment.
• Familiarity with Instructure products (e.g., Canvas LMS) is a plus.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

As a Director, Assessment Content, you will lead the teams that design, write, edit, and research the content behind our assessment products.

Responsibilities:

• Lead the Assessment Content team and Assessment Research team, fostering tight collaboration across teams to drive an integrated, end-to-end assessment development and research processes.
• Own delivery of the assessment roadmap, including planning, staffing, timelines, and quality.
• Partner with Product Management to shape the roadmap, through content expertise, research, and market insights.
• Manage a million-dollar-plus operating budget and decide how to spread work across US teams, offshore teams, and vendors.
• Oversee content rights, including licensing, work-for-hire agreements, international distribution rights, and rights in perpetuity.
• Find practical ways to use AI in content design, editing, and review to speed up work while protecting quality.
• Hire, coach, and grow leaders, and build a team that can take on new kinds of work as the business changes.

Requirements:

• Bachelor's degree required. Advanced degree (Master's or Doctorate) in education, educational measurement, psychometrics, instructional design, or a related field preferred.
• 12+ years of experience in assessment content development, assessment research, or product development within the education industry.
• Seven or more years of people leadership experience, including leading managers and teams with a mix of specialties.
• Deep assessment expertise, including test construction, blueprints, item specifications, accessibility compliance and psychometric concepts like validity and reliability.
• Proven track record of running large, distributed content operations, including budget ownership and management of offshore teams and vendors.
• Working knowledge of content licensing, work-for-hire, international distribution rights, and rights in perpetuity.
• Hands-on experience using AI tools in content development, with good judgment about where they help and where they don't.
• Strong operational leadership, with the ability to deliver against a roadmap while influencing its direction.
• Excellent communication skills (written, verbal, and visual), with the ability to build trust with everyone from individual contributors to executive leadership.
• A passion for education and a commitment to the Instructure mission.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

We are looking for AI Platform Engineers to build and maintain core LLM-powered services and APIs to power the next generation of online learning tools. On this team, you’ll design and implement services and infrastructure that will allow our feature teams to rapidly develop and deploy LLM-powered features that improve the teaching and learning experience of tens of millions of people around the world while maintaining our high standards for performance, security, and reliability.

Responsibilities:

• Design and implement APIs and domain services that abstract the complexity of using an LLM and enable rapid feature development from our product teams;
• Build scalable AWS infrastructure for LLM interactions, including prompt management, context handling, auditing, and response processing;
• Create developer tooling and documentation that makes integration with your services intuitive and easy;
• Establish best practices for AI and LLM use at Instructure, considering things like auditability, cost, and performance;
• Collaborate with feature teams to understand their needs and solve them with platform capabilities;
• Design, develop, and maintain scalable and performant APIs;
• Write clean, maintainable, and well-documented code;
• Participate in code reviews and provide and receive constructive feedback.

Requirements:

• Prior software engineering experience with API design and distributed system development;
• Strong experience building backend services and REST or GraphQL APIs;
• Knowledge of API design best practices around security, performance monitoring, rate limiting, and more;
• Understanding of LLM integration and usage patterns;
• Strong collaboration and written and verbal communication skills;
• Past experience with cloud infrastructure, preferably on AWS;
• Experience with Node.js or a desire to learn;
• Experience with TypeScript or a desire to learn;
• Background in developer tooling and API documentation is preferred.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program;
• Flexible work culture;
• Generous time off, including local holidays and our annual “Dim the Lights” period;
• Comprehensive wellness programs and mental health support;
• Learning and development resources, including professional development tools and tuition reimbursement;
• The technology and tools you need to do your best work;
• Motivosity employee recognition program;
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

THE ROLE

Instructure's assessment platform serves millions of educators and learners across K-12, higher education, and career segments. The platform is unifying multiple legacy products onto a modern foundation , a shift that changes not just what's built but how it's designed. This role owns design for features within one of its product areas as that foundation takes shape.

We're seeking a Senior Product Designer accountable for end-to-end design quality, independent user research, and experimentation across their features. They work through ambiguous problems with minimal guidance, deliver validated solutions, and connect design decisions to long-term product vision.

This is a hands-on IC role. You're the design voice for your features within the product trio, from first exploration through to what ships. This is a high-autonomy environment. Leadership sets outcomes; you determine how to achieve them and communicate your direction proactively.

You're accountable for the quality and impact of your design work, including the work AI helped produce. You'll work hybrid on a distributed team, with occasional days in our Budapest office.

WHAT YOU'LL DO

• Own end-to-end design for features across the assessment experience , creating, delivering, and grading assessments and reading the results , producing mobile-first solutions that build on the design system, meet accessibility standards, and scale for future needs
• Research how educators and learners work with assessments, running your own studies and partnering with UX Research to turn findings into design decisions
• Explore diverse directions for how your features should work as they move onto the unified platform, building functional prototypes with AI and testing them with educators and learners before the team commits to one
• Design for an institutional customer base with rigid adoption cycles, redesigning workflows that school districts and universities have built their teaching around so changes land without breaking educators' trust
• Trace how your design decisions affect related parts of the platform as it unifies, and resolve the knock-on effects early
• Partner with Product and Engineering within the product trio, shipping iteratively and gaining alignment through design reviews and critique
• Define success metrics with your Product partner and track usage, sentiment, and experiment results to show what your work changed for educators and learners

WHAT YOU BRING

Required:

• Five or more years of product design experience shipping SaaS products, with a portfolio demonstrating end-to-end UX and UI work
• Track record of taking ambiguous problems to validated solutions with minimal guidance
• Craft across interaction and visual design, with an eye for how each feature fits the experience around it
• Build-to-learn approach to design, with functional prototypes that answer questions early
• Experimentation mindset, with the range to explore diverse directions, the judgment to pick the right test, and the candor to report inconclusive results
• Hands-on research experience across qualitative and quantitative methods, with a clear read on how far your evidence goes
• AI-first approach to product design, deciding task by task whether AI fits and owning what it produces
• Communication that ties design rationale to the outcomes it's meant to move and keeps product decisions anchored in users' needs
• Fluency in English

Preferred:

• EdTech, assessment, or learning platform experience
• Experience redesigning established workflows for users who can't absorb disruption
• Familiarity with accessibility standards (WCAG)
• Background working across distributed teams and time zones

Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program , because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

As a Sr Site Reliability Engineer, you will partner with engineering teams to automate and optimize service availability, scalability, performance, monitoring, and alerting.

Responsibilities:

• Partnering with engineering teams to automate and optimize service availability, scalability, performance, monitoring, and alerting.
• Developing software to automate the toil required to keep our SaaS offerings highly available, scalable, and resilient, while delivering quickly.
• Building and maintaining platforms and services that are force multipliers used by internal teams.
• Developing and maintaining methodologies of iteratively deploying Instructure’s cloud-based architecture.
• Building resilient and self-scaling systems.
• Participate in on-call rotation.
• Push the boundaries of cloud automation and gain hands-on experience running services with AWS.

Requirements:

• A desire for ownership and love for problem-solving and learning.
• Experience managing a 24/7 SaaS with amazing uptime.
• Experience with at least one cloud platform (Amazon Web Services [preferred], Google Cloud, or Microsoft Azure).
• Programming experience in at least one modern programming language (Python, Go, TypeScript / Node.js, Java, or Ruby).
• Experience with containers (Docker) or container orchestration (Kubernetes, ECS, Mesos).
• Deep understanding of configuration management, automation, and infrastructure-as-code tools (Ansible, Terraform, or Puppet).
• Continuous Integration (CI) / Continuous Delivery (CD) exposure.
• Open, team-oriented, and with a broad range of skills and interests.
• Strong communication skills in English.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

As a Senior Renewal Representative, you will play a pivotal role in managing a broader and more complex portfolio of customer accounts, with an emphasis on strategic account retention and growth.

Responsibilities

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
• Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.
• Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
• Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
• Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.
• Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments.
• Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
• Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
• Track and report on key renewal performance metrics to identify trends and inform process improvements.

Requirements

• Minimum of 3 years of experience in customer success, account management, or renewal management roles.
• Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
• Strong negotiation skills, with the ability to navigate complex discussions to drive mutually beneficial outcomes.
• Analytical thinking skills, with the capability to analyze usage data, identify trends, and apply insights to renewal strategies.
• Demonstrated ability in process improvement, including identifying inefficiencies and contributing to operational enhancements.
• Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.
• Ability to travel a few times throughout the year.
• Bachelor's degree preferred.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

As part of market leading growth, we are looking for a high performing individual contributor to focus specifically on partnering with our existing clients who are using Canvas LMS and the wider Instructure Learning Platform across the United Kingdom and Ireland.

As a Growth Account Executive, you will be responsible for the long term, sustainable success of institutions using our solutions across the region (primarily universities and colleges), ensuring all aspects of the business are healthy.

Responsibilities:

• Lead the development of Instructure’s client strategy for Institutions in the UK & Ireland region; manage numerous accounts strategically.
• Engage with institutions to understand their educational strategy; keep close to emerging trends and develop innovative approaches to ensure our clients are successful using Instructure’s solutions.
• Create and articulate compelling value propositions around Instructure solutions and services.
• Support customer growth through well-developed sales engagements and successful go-to-market strategy to achieve outcomes that drive educational value.
• Secure long-term and business terms with enterprise customers by selling the value and return on investment of our platform.
• Provide informative input back to other team functions, particularly Product and Customer Experience.
• Demonstrate superb pipeline management and hygiene, providing regular forecast updates across short, medium, and long-term goals.
• Consistently achieve and surpass established quotas within the specified time frame.
• Foster strong internal relationships with colleagues, whilst contributing to our entrepreneurial growth culture.
• Attend industry and key events; establish yourself as a thought leader for innovation in the education sector.

Requirements:

• English language proficiency is a must, alongside excellent business written skills.
• Additional languages desirable.
• Bachelor's degree and/or minimum of 2-3 years of proven sales experience.
• Ability to conduct comprehensive needs analysis and craft compelling proposals that effectively communicate the value of our offering and align with the specific needs of the client.
• Understanding educational strategy and the process involving selling a VLE/LMS is a plus.
• Experience working in education or with a pedagogical background preferred.
• Experience selling enterprise-level software, SaaS sales, and services.
• Experience selling into education preferred.
• Ability to do detailed needs analysis, proposal development, and tender completion.
• Experience managing public tender procurement preferred.
• Strategic and consultative sales acumen, enabling you to think critically, proactively identify opportunities, and offer tailored solutions to drive revenue growth.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

As part of our market-leading growth, we are looking for a high-performing individual contributor to partner with our existing clients using Canvas LMS and the Instructure Learning Platform across the Nordic region.

As a Growth Account Executive, you will be responsible for the long-term, sustainable success of institutions (primarily universitet and högskola) using our solutions across the region, ensuring all aspects of the business are healthy and thriving.

Responsibilities

• Lead the development of Instructure’s client strategy for institutions in the Nordic region; manage multiple accounts strategically.
• Engage with institutions to understand their educational strategy, stay close to emerging trends, and develop innovative approaches to ensure client success with Instructure solutions.
• Create and articulate compelling value propositions for Instructure solutions and services.
• Support customer growth through effective sales engagements and successful go-to-market strategies to drive educational value.
• Secure long-term business by selling the value and ROI of our platform to enterprise customers.
• Provide informative input to other team functions, particularly Product and Customer Experience.
• Demonstrate superb pipeline management, providing regular forecast updates across short-, medium-, and long-term goals.
• Consistently achieve and exceed established quotas within specified time frames.
• Foster strong internal relationships and contribute to our entrepreneurial growth culture.
• Attend industry and key events, establishing yourself as a thought leader for innovation in the education sector.

Requirements

• English language proficiency and excellent business writing skills.
• Additional language skills desirable (Swedish or Norwegian proficiency preferred).
• Bachelor’s Degree and/or a minimum of 2-3 years of proven sales experience.
• Ability to conduct comprehensive needs analyses and craft compelling proposals aligned with client needs.
• Understanding of educational strategy and the process of selling a VLE/LMS is a plus.
• Preferred experience working in education or with a pedagogical background.
• Experience selling enterprise-level software, SaaS sales, and services.
• Preferred experience selling into education.
• Ability to perform detailed needs analysis, proposal development, and tender completion.
• Preferred experience managing public tender procurement.
• Strategic and consultative sales acumen, with the ability to think critically, proactively identify opportunities, and present tailored solutions to drive revenue growth.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

The Account Executive, Parchment K12 is responsible for creating, managing, and closing new sales pipeline within their assigned US-based K12 public school territory for the Parchment K12 Based suite of products.

Responsibilities

• Achieve and exceed assigned sales quotas through proactive outreach, presentations, and negotiations with K12 decision-makers.
• Develop and execute strategic sales plans to identify and target new opportunities within your assigned territory.
• Conduct compelling product demonstrations and presentations, effectively articulating the value proposition of Parchment K12 solutions.
• Build and maintain a robust sales pipeline, meticulously tracking progress and forecasting sales activity.
• Collaborate with internal teams, including sales engineering, marketing, and customer success, to ensure a seamless customer experience.
• Negotiate contracts, pricing, and terms with prospective clients.
• Stay up-to-date on industry trends, competitor activities, and product developments to maintain a competitive edge.
• Participate in industry events, conferences, and webinars to represent Instructure and network with potential clients.
• Maintain accurate and up-to-date records in the CRM system.

Requirements

• Minimum of 2 years of successful B2B sales experience, with a proven track record of exceeding quotas, preferably within the K12 education technology space.
• Strong understanding of the K12 education market and its unique challenges and opportunities.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to manage complex sales cycles and build strong client relationships.
• Proficiency in CRM software (e.g., Salesforce) and Google Suite.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Ability to travel up to 25%.
• Bachelor's degree in Business, Marketing, Education, or a related field preferred.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

The successful candidate will sell Canvas, MasteryConnect, LearnPlatform, and related services within their assigned territory.

Key responsibilities include:

• Hunting for new business opportunities and expanding existing accounts through upselling and cross-selling
• Sharing tailored insights to help prospects make informed decisions when evaluating solutions
• Preparing and customizing messaging for prospective clients
• Guiding prospects through the purchasing process to meet agreed-upon timelines
• Accurately forecasting quarterly and annual sales performance
• Developing sales strategies to increase the client pipeline
• Building strong relationships with key decision-makers across districts
• Consistently achieving or exceeding sales quotas within specified timeframes
• Partnering with Regional Directors and clients in the field to gain referrals and expand market share
• Maintaining accurate and timely account information in Salesforce CRM

The ideal candidate will have:

• A minimum of 5+ years of proven sales experience or relevant EdTech experience
• A strong understanding of educational pedagogy; experience with LMS sales is a plus
• Experience selling enterprise-level software, SaaS, and services
• Proven ability to engage with stakeholders at all organizational levels, including C-suite and above
• Excellent strategic and consultative sales skills
• Skilled in conducting detailed needs analysis and proposal development
• Willingness to travel up to 30%
• A Bachelor's Degree preferred

Instructure offers competitive, meaningful benefits, including:

• Competitive compensation, plus all full-time employees participate in its ownership program
• Flexible work culture
• Generous time off, including local holidays and its annual 'Dim the Lights' period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools needed to do the best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

As a Product Manager, Content, at Instructure, you'll help bring our mission to life: elevate student success, amplify the power of teaching, and inspire everyone to learn together.

You'll own the content for the Mastery Predictive Assessment and Mastery College Prep Assessment by Instructure. That means setting the roadmap, keeping assessment quality high, and working directly with district leaders who rely on the results.

Responsibilities

• Own the content strategy and roadmap for the Mastery Predictive Assessment and Mastery College Prep Assessment, balancing near-term wins with long-term goals to drive adoption and growth
• Partner with psychometricians and content experts to keep assessment quality, reliability, and validity high
• Meet independently with high-profile customers, including district superintendents, to build trust, gather feedback, and explain product direction
• Help district leaders understand and act on assessment results
• Base decisions on customer insights and data, and build the business case behind them
• Write clear user stories and acceptance criteria that reflect customer, competitive, and technical needs
• Work with product, content, engineering, data, support and go-to-market teams to build assessment content at scale and release with confidence
• Partner with marketing and sales to position assessment content in the market

Requirements

• Experience in product management, with a minimum of 3-4 years of relevant experience
• Proven ability to drive outcomes through influence rather than authority, particularly in matrixed or cross-functional environments, and to build alignment across teams to deliver against goals
• Deep assessment experience, with a strong understanding of how assessments are designed, built, and used in K-12 settings
• Working knowledge of basic psychometrics, including reliability, validity, and how to read and explain score data
• Ability to meet independently with critical, high-profile customers and represent Instructure with sound judgment, without bringing risk to the business
• Ability to influence and build alignment between different teams and functions to successfully execute your roadmap and deliver against goals
• Experience incorporating AI tools and models across the product lifecycle - from discovery and prioritization through delivery and iteration
• Strong analytical skills in leveraging data to drive product decisions and improve metrics
• Be highly motivated and results-driven, with a strong business acumen
• Deep user empathy and experience building products based on user needs
• Excellent written and verbal communication skills
• Experience with a culture of rapid experimentation to accelerate learning and iteration

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

We are seeking a Senior Learning Consultant (Dedicated Remote) focused on Instructure’s products,including Canvas LMS, Mastery Connect, and Impact,to work with large institutions across multiple markets (K12, Higher Ed, Business & Government) as part of our Learning Services Dedicated Consulting team.

As a Senior Learning Consultant, you will deepen and elevate client use of Instructure products to meet organization-specific initiatives and pedagogical goals by providing project management, change leadership, customized consultation, resource development, pedagogical expertise, and hands-on targeted coaching.

Responsibilities:

• Provide guidance through the use of best practices in learning and assessment and the Instructure ecosystem.
• Support the customer’s vision for using Canvas LMS, Mastery Connect, Impact, and other Instructure tools and products.
• Offer best-practice guidance on Instructure product-related projects.
• Share strategies for change leadership, understand both current and planned future states, and work to support the organization’s vision.
• Collaborate with key stakeholders to understand and support communication, training, and engagement plans/timelines while seeking to mitigate risks.
• Develop curriculum, assessment, and/or programmatic strategies by determining instructional approaches, student experience, program development, faculty interactions, and assessment.
• Curate and create adoption resources and professional development materials tailored to customer needs.
• Curate and create plans, resources, and materials addressing customer needs related to Instructure products, including best practices for formative assessment, curriculum maps, benchmarks, and new feature updates.
• Assist with key plan execution, including product-related assessment strategy deployment and resource promotion to enhance engagement.
• Sustain growth by regularly reviewing pertinent data and defining next phase goals.
• Support staff with recommendations for Instructure product best practices that connect to the institution’s instructional framework, and provide workshops for admins, PD/curriculum leaders, instructional coaches, and other staff.
• Assist and coach staff through product use, provide feedback, and facilitate change implementation.
• Assist with Mastery Connect assessment development, deployment, and facilitation for formative assessment, curriculum maps, and benchmarks.
• Build institutional capacity with targeted consulting and ongoing coaching; mentor and support the customer team as needed.
• Provide expertise in Canvas LMS and Mastery Connect administration, including integration of both platforms.
• Attend meetings for planning and progress updates.
• Complete other tasks and assignments supporting Instructure product use.

Requirements:

• Minimum of five years of Instructure product experience required,including best practices in Mastery Connect and Canvas LMS, and creating engaging, responsive, accessible Canvas courses that address diverse teaching and learning needs.
• At least one year of experience with other Instructure tools.
• At least one year in an educational leadership position overseeing a team that supports learning management systems for pedagogical purposes (more preferred).
• Experience leading change, building strong relationships, and rolling out a technology platform to a large organization.
• At least one year of experience creating effective professional development for educators.
• At least three years of teaching experience, including experience with digital learning environments.
• Current knowledge of technology adoption strategies, professional development protocols, and educational technology best practices.
• Impeccable executive leadership presence and excellent verbal, written, and interpersonal communication skills.
• Creative thinking, strong problem-solving skills, and attention to detail. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to prioritize and execute tasks effectively in a high-pressure environment and be comfortable with ambiguity while maintaining professionalism.
• Experience delivering high-quality presentations in a professional environment.
• Ability to adapt quickly to project adjustments and alterations.
• Bachelor’s Degree in Instructional Technology or equivalent; Master’s Degree in Educational Leadership or Instructional Technology a plus.
• Willingness to travel to client sites may be required. Future assignments may require additional travel and extended onsite engagements in other locations.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

You will help school districts modernize and simplify their approach to education through Instructure's suite of products and services.

Responsibilities:

• Drive new business growth by selling the Instructure suite (Canvas, MasteryConnect, LearnPlatform, and related services) in your territory.
• Proactively pursue new logo business while also identifying upsell and cross-sell opportunities within existing accounts.
• Share product insights to help prospective clients accurately evaluate solutions and select the best fit for their needs.
• Prepare and tailor messaging and presentations to address client needs.
• Guide prospects through the purchasing process, ensuring successful and timely closures.
• Accurately forecast quarterly and annual sales performance.
• Develop and execute targeted sales strategies to build and nurture a robust client pipeline.
• Establish and maintain relationships with key stakeholders in school districts.
• Consistently achieve or exceed sales quotas within established timelines.
• Partner closely with Regional Directors and clients in the field to gain referrals and expand market presence.
• Maintain detailed and accurate account information in Salesforce CRM in a timely manner.

Requirements:

• 5+ years of proven sales experience, preferably in EdTech or SaaS solution sales.
• Experience with enterprise-level software sales and services.
• Understanding of educational pedagogy and experience selling learning management systems (LMS) and/or assessment management systems (AMS) is preferred.
• Proven ability to sell at all organizational levels, including C-suite and executive leadership.
• Strong strategic and consultative sales skills.
• Ability to conduct in-depth needs analyses and develop tailored proposals.
• Position is remote, with a preference for candidates residing in the Western U.S. (Pacific or Mountain Time Zones).
• Willingness to travel up to 50%.
• Bachelor's degree preferred.

Benefits:

• Competitive compensation, plus all full-time employees participate in Instructure's ownership program.
• Flexible work culture.
• Generous time off, including local holidays and Instructure's annual “Dim the Lights” period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools needed to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

As the Director, Strategic Affairs for Higher Education, you will help lead Instructure’s Higher Education initiatives in North America through the Strategic Affairs team.

In this role, you will shape Instructure’s presence with state and local policymakers and business leaders, translating influence into revenue opportunities.

You will develop the go-to-market strategy for Higher Education, help lead Government Affairs for the team, and contribute to global public policy efforts.

You’ll serve as a crucial link between Sales, Marketing, Customer Success, and Product, ensuring policy insights inform critical business functions and product development.

This role will report directly to the VP, Strategic Affairs.

Responsibilities

• Help lead Government Affairs and go-to-market strategy for Instructure’s Higher Education business in North America across state, provincial, and federal opportunities.
• Develop statewide deal pipelines by connecting education and workforce funding sources with Canvas, Mastery, and Parchment opportunities.
• Monitor and analyze education and technology legislation and regulatory changes, translating them into actionable guidance for Sales, Marketing, Customer Success, and Product teams.
• Build and maintain trusted relationships with policymakers, agency leaders, and education associations.
• Represent Instructure in public forums.
• Oversee and manage advocacy partners, including lobbying firms,set clear goals, measure results, and ensure advocacy spend supports business outcomes.
• Shape procurement strategies (e.g., cooperative contracts and alternative purchasing vehicles) to increase win rates without relying solely on RFPs.
• Advise senior customer leaders on digital transformation, skills development, and technology adoption strategies.
• Own attribution by demonstrating how policy and government engagement drives revenue, market share, and customer impact.
• Contribute to international public policy initiatives, supporting Instructure’s voice and influence globally.
• Maintain efficient sales and delivery processes.

Requirements

• 5+ years’ experience in government affairs, public policy, or public sector sales, with a proven track record of achieving revenue or pipeline targets.
• Experience working with C-suite and senior leaders in both public and private sectors.
• Strong understanding of education and workforce funding sources such as ESSA, Perkins V, and Workforce Pell.
• Strong analytical skills with the ability to turn complex policy and market data into clear recommendations.
• Excellent written and verbal communication skills, adaptable to both legislative briefings and sales team discussions.
• Willingness to travel as needed.

Nice to Have

• Experience in K-12, Higher Education, or workforce development environments.
• Experience managing lobbying firms or policy consultants.
• Experience working within international policy contexts.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

As the Director, Strategic Affairs for Business and Government, you will help lead Instructure’s initiatives in North America through the Strategic Affairs team. In this role, you will shape Instructure’s engagement with state and local policymakers and business leaders, translating influence into revenue opportunities. You will develop the go-to-market strategy for Business and Government, help lead Government Affairs for the team, and contribute to global public policy efforts. You will connect Sales, Marketing, Customer Success, and Product so that policy insights inform deal-closing and product development.

Responsibilities:

• Help lead Government Affairs and go-to-market strategy for Instructure’s Business and Government vertical in North America across state, provincial, and federal opportunities.
• Build statewide deal pipelines by mapping education and workforce funding streams to Canvas, Mastery, and Parchment opportunities.
• Track education and technology legislation and regulation, providing actionable guidance for Sales, Marketing, Customer Success, and Product teams.
• Build and maintain trusted relationships with policymakers, agency leaders, and education associations; represent Instructure in public forums.
• Manage external advocacy partners, including lobbying firms,set deliverables, measure results, and tie spend to outcomes.
• Oversee a strategic partnership with a mission-driven edtech company serving justice-involved learners.
• Shape procurement strategy, including cooperative contracts and other purchasing vehicles, to increase win rates without relying solely on RFPs.
• Advise senior customer leaders on digital transformation, skill development, and technology adoption strategies.
• Own attribution by demonstrating how policy and government engagement drive revenue, market penetration, and customer impact.
• Contribute to international public policy efforts and help elevate Instructure’s voice globally.
• Maintain efficient sales and delivery processes.

Requirements:

• 5+ years in government affairs, public policy, or public-sector sales with a track record of achieving revenue or pipeline targets.
• Experience working with C-suite and senior leaders in both public and private sectors.
• Strong understanding of education and workforce funding such as ESSA, Perkins V, and Workforce Pell.
• Strong analytical skills and the ability to turn policy and market data into clear recommendations.
• Excellent written and verbal communication skills; able to brief a legislator in the morning and a sales team in the afternoon.
• Willingness to travel as needed.

Nice to have:

• Experience in K-12, Higher Education, or workforce development environments.
• Experience managing lobbyists or external policy consultants.
• Experience working within international policy contexts.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.

Job Data by YubHub.

We are hiring a detail-oriented Accounts Receivable Clerk who will support the order-to-cash process by processing and reviewing sales orders for accuracy before they move forward to billing and invoicing.

As part of the AR team, the Accounts Receivable Clerk plays an important role in ensuring billing accuracy and efficient order processing.

Responsibilities

• Process and Review sales orders for accuracy, completeness, pricing, discounts, taxes, payment terms, billing details, and potential discrepancies or order inaccuracies.
• Confirm customer account status, outstanding balances, payment history, and collection notes before processing and routing orders.
• Validate purchase orders, contracts, approvals, tax details, and required supporting documents.
• Identify missing information, duplicate orders, billing discrepancies, incorrect payment terms, pricing issues and contract mismatches before invoice generation.
• Coordinate with cross-functional teams to resolve order issues promptly focusing on accuracy and clear communication.
• Assist with customer account reconciliations, invoice corrections, credit memos, payment application and payment-related inquiries.
• Maintain accurate records of processed and reviewed orders, approvals, communications, and issue resolutions.
• Support month-end close by ensuring all orders are processed, reviewed and approved and ready for accurate and timely billing.
• Follow internal controls, company policies, documentation standards, and compliance procedures related to sales orders and receivables.
• Recommend process improvements to reduce billing errors, improve order accuracy, and strengthen the order-to-cash workflow.

Requirements

• Experience in Accounts Receivable, Billing, Order Management, Finance Operations, Collections, or a related administrative finance role.
• Strong understanding of invoices, payment terms, customer balances, credit holds, collections activity, account reconciliation, and billing workflows.
• Ability to process and review sales orders, purchase orders, contracts, customer records, and account documentation with a high level of accuracy.
• Excellent attention to detail and the ability to spot discrepancies, missing information, and potential billing issues quickly.
• Strong organizational, analytical, and problem-solving skills.
• Clear and professional communication skills when working with internal teams and, when needed, customers.
• Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
• Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, or CRM/order management tools.

Preferred Skills

• Experience with NetSuite and Salesforce, or similar ERP, CRM, billing, or accounting systems.
• Knowledge of order-to-cash, cash application and collections.
• Experience supporting billing deadlines, month-end close, invoice adjustments, or credit memo processing.
• Ability to document processes, track exceptions, and follow up on open order or billing issues.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

We are hiring a Director, CRM Product Management to own Salesforce as a product. You'll set the roadmap for Sales Cloud, Service Cloud, CPQ, and third-party apps connected to them, working with directors, VPs, and executives to decide what gets built and why. It's a big moment to join: we're moving from Salesforce CPQ to Agentforce Revenue Management and expanding how we use AI across the CRM. You'll lead a four-person team that refines and translates requirements, runs delivery and testing, and keeps CRM data clean. You'll work hand in hand with the Director, CRM Systems, and their eight-person CRM administration, development, and engineering team, which owns the build.

This is a remote role that reports to the VP, Enterprise Systems and Technology.

We offer competitive, meaningful benefits in every country where we operate, including:

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

We're hiring a Manager, Engineering to lead one team (up to eight engineers) within the Assessment Group at Instructure. You'll own your team's day-to-day execution, help your engineers grow, and make sure your team's work connects to the bigger picture of what we're building. This is a hands-on people leadership role. You won't write production code day to day, but you'll stay close enough to the codebase to guide technical decisions, review architecture, and unblock your team when things get hard.

Responsibilities

• Lead a team of engineers, guiding their day-to-day work and removing blockers so they can deliver.
• Run regular, effective one-on-ones with your direct reports and give continuous, honest feedback.
• Own delivery for your team.

Keep work on track, adjust priorities fast, and protect your team's health while you do it.

• Mentor your engineers against our engineering competency framework and build a plan so no one person is a single point of failure.
• Hire for your team: define the role, build the interview panel, run debriefs, and make the call.
• Review RFCs and tech specs your team writes, and co-sign off on them.
• Hold your team accountable to our engineering quality and process standards, including code review, incident response, and the tech radar.
• Track your team's delivery and reliability metrics, and coach your engineers on what "meeting" and "exceeding" expectations looks like.
• Partner with product, design, and other engineering teams to plan work and connect it to Instructure's broader strategy.
• Manage your team's spend and flag budget risks early.

Requirements

• Experience managing software engineers, ideally with a background at the senior engineer level or above before moving into management.
• A track record of delegating rather than doing the work yourself, while staying technical enough to guide your team's decisions.
• Comfort giving direct, caring feedback, including the hard conversations.
• Experience running a hiring process from job requisition to offer.
• Strong written and verbal communication.

You can explain a technical tradeoff to your team and to a non-technical stakeholder.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.

Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

Responsibilities:

• Set architectural direction across Assessments domains, and keep it aligned with the wider engineering strategy.
• Own decisions end to end, bringing recommendations, getting alignment, and driving them to resolution with a date attached.
• Write and maintain technical specifications, design records, and decision documents that other teams build against.
• Define the boundaries between our services and adjacent domains, including core platform, data, quality engineering, and security.
• Collaborate with your director to lead build-versus-buy evaluations with third-party vendors and document commitments.
• Coach and sponsor senior and staff engineers to take on architectural work themselves.
• Set the standard for using AI in engineering work and share best practices.
• Shape reliability and testing strategy across the group and reduce repeated on-call load.

Requirements:

• 10 or more years of building and operating production software, with several years at staff level or above.
• A track record of driving architecture decisions to completion across multiple teams.
• Clear technical writing skills that make complex trade-offs legible to engineers, product, and executives.
• Evidence of growing other senior engineers through mentoring, sponsorship, or both.
• Proficiency with building and maintaining software on cloud-native platforms, preferably AWS.
• Comfort with ambiguity, including defining problems before solving them.
• Good judgment about scope and delegation of work.

Nice to have:

• Experience with assessment, learning, or education technology systems.
• Experience consolidating or replacing legacy systems while they remain in production.
• Multi-tenant, sharded, or high-volume platform experience.
• Experience with Ruby on Rails.

Benefits:

• Competitive compensation and ownership program.
• Flexible work culture with remote, hybrid, and in-office collaboration spaces.
• Generous time off, including local holidays and an annual 'Dim the Lights' period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• Technology and tools needed to do your best work.
• Motivosity employee recognition program.
• Culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

You will be joining our Sales & Marketing team as a Renewal Operations Manager, responsible for owning the cadence of renewal manager reviews and CS BU leader forecast alignment.

Primary Responsibilities

• You will own the rhythm of the business, ensuring weekly leadership meeting attendance with the Renewals leader and Finance, and the final vetted Weekly Deck handoff to Rachel.
• You will run the end-to-end weekly forecast, pulling and refreshing the ATR model via Google Colab notebook, auditing and adjusting the Forecast Walk with manual Salesforce corrections, pushing shifts to the week-over-week dashboard, and maintaining the FCST Call Calculator.
• You will build the "why" behind forecast movements each week, creating the Rhythm of Business commentary and the Weekly Narrative feeding the automated weekly forecast update, partnering with Renewals and Sales leaders on account-level shifts.
• You will own the Renewal Save List, managing save plays and win-back strategies for at-risk accounts, and producing deal write-ups for leadership review.
• You will ensure data integrity and linking, resolving linking gaps, debooks, and amendment errors before they reach leadership reporting.
• You will build and maintain the Google Colab notebook behind the ATR code and the analytics workflow behind the automated weekly forecast update.

Experience & Qualifications

• Must-haves:

+ Three to five years in Renewals Operations, Revenue Operations, or a similar GTM operational role. + Deep Salesforce fluency for renewal opportunities, quoting, and linking. + Working fluency in Google Colab and Analytics tools. + Comfort in a high-pressure, weekly-cadence environment. + Strong Excel and Google Sheets modeling skills. + Clear written communication skills.

• Nice-to-haves:

+ ATR or comparable renewal-tracking model experience. + Experience operating in an operational matrixed reporting structure.

Success Measures (First Year)

1. Weekly Rhythm of Business narrative and Weekly Automated Forecast Update restored to a sustained, on-time weekly cadence.
2. Consistent, on-time weekly forecast delivery.
3. Improved linking accuracy and reduced unlinked ATR.
4. A documented save-plays program with tracked outcomes.
5. A named, working Renewals/Sales interlock.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual "Dim the Lights" period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.

Job Data by YubHub.

The Sr Analyst – Global Shared Services will play a critical role in managing escalations, handling complex sales operations processes, and optimizing workflows for internal stakeholders.

Key Responsibilities:

• Sales Onboarding & Offboarding Support: Handle escalations and complex issues related to sales onboarding and offboarding, including workflow concerns such as incorrect account ownership, Salesforce automation errors, and territory logic changes.
• Compensation & Commissions Support: Manage mid-to-high complexity queries, audits, and requests related to compensation and commissions.
• Deal Desk & Pricing Audits: Handle escalations and complex deal-related queries, including pricing calculations, discount structures, and revenue allocations.
• Territory & Opportunity Management: Handle escalations and complex queries related to territory assignments, including resolving incorrect or missing values for accounts and opportunities.
• Sales Tools Administration & Escalation Management: Support the setup of users within multiple sales tools such as LinkedIn Sales Navigator, Clari, Outreach, and Salesforce.
• Audit & Compliance: Conduct audits for high-complexity deal types, reviewing analysts' work and addressing escalated queries before involving stakeholders.
• Strategic Initiatives & Reporting: Manage and support projects aligned with CFO objectives, ensuring execution within scope and timelines.

Required Skills & Experience:

• Experience in supporting and handling escalations for user management and profile setup within sales tools such as Clari, Tableau, Salesforce, and CRM platforms.
• Proficiency in Tableau and Salesforce dashboards, reporting, troubleshooting, and backend support.
• Deal Desk support experience, including handling escalations, responding to queries, and resolving errors related to quotes, pricing, opportunity splits, and order forms.

Benefits:

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

The Corporate Accounting Manager will play a critical role in guiding our financial operations for our privately held SaaS company, overseeing complex month-end and quarter-end close processes, and taking ownership of specialized accounting functions.

Key Responsibilities

• Team & Cross-Functional Leadership: Manage the deliverables and mentor a distributed global team of staff accountants. Partner closely with internal stakeholders to ensure seamless global accounting operations.
• Process Improvement, Scaling & AI Integration: Build and scale accounting processes by actively implementing and managing AI agents for various month-end close tasks.
• Month-End & Quarter-End Close: Input, direct, and review complex close procedures, owning critical components of the month-end close with a rigorous focus on accuracy.
• Advanced Reconciliations & Cash Management: Prepare and review month-end close reconciliations for +18 subsidiaries and +130 material accounts.
• Strategic Initiatives: Regularly lead cross-functional ad hoc projects tied to growth, systems implementations, and M&A integrations.

Skills You'll Need

• Advanced accounting acumen with a highly disciplined attention to detail and a proven track record of maintaining meticulous workpapers.
• Exceptional leadership skills with the ability to manage both a global personnel team and complex financial processes independently.
• Critical thinking and a solution-focused mentality to proactively implement operational efficiencies and resolve accounting discrepancies.
• Experience with NetSuite, FloQast, Coupa and/or Brex preferred.
• Advanced Excel modeling skills, ensuring flawless data integrity and calculation accuracy.
• Deep understanding of GAAP accounting and a willingness to pursue continuous learning as policies change.

Working Conditions & Benefits

• Full-time position; overtime may be required.
• May include annual travel to Salt Lake City, UT.
• Competitive salary: $110K - $120K.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

Job Data by YubHub.

We are seeking an experienced Regional Director to be based in Dubai to join our growing higher education sales team. You'll play a pivotal role in expanding the reach of the Instructure Learning Platform across the GCC region, helping universities modernize and simplify their approach to teaching and learning.

Responsibilities

• Drive new business growth by selling the Instructure Learning Platform across the GCC higher education market
• Build and execute targeted sales strategies to develop and nurture a strong client pipeline across the region
• Share insights to help prospective customers evaluate solutions and choose what best fits their needs
• Prepare and tailor messaging, presentations, proposals, and tender responses for prospective customers
• Guide prospects through the purchasing process to successful, timely closure
• Secure profitable pricing and business terms by clearly communicating the value and return on investment of the platform
• Accurately forecast short term and long term sales performance while maintaining strong pipeline management and hygiene
• Build and maintain relationships with key institutional and government stakeholders across the GCC
• Partner closely with cross functional teams, including Product and Customer Experience, to share market feedback and customer insights
• Attend key industry events and strengthen Instructure’s presence across the region
• Consistently achieve or exceed sales quotas within established timelines
• Travel regularly across the region for onsite meetings and events, up to 30%

Requirements

• 4+ years of sales experience (Bachelor's degree preferred), ideally in SaaS, enterprise software, or EdTech
• Proven success selling complex solutions at all levels, including the C-suite
• Strategic, consultative sales acumen with a Challenger mindset
• Expertise in needs analysis, proposal development, and tender completion
• Familiarity with VLE/LMS and educational pedagogy (Higher Ed sales experience a plus)
• Experience or strong understanding of the GCC market and regional higher education landscape
• Fluent English with excellent written skills; Arabic proficiency is a strong advantage

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

We are seeking an experienced Senior Account Executive to be based in Dubai to join our growing education sales team. You'll play a pivotal role in expanding the reach of the Instructure Learning Platform across the ROMENA region, helping Higher Education institutions and K-12 organizations modernize and simplify their approach to teaching and learning.

Responsibilities

• Drive new business growth by selling the Instructure Learning Platform across the ROMENA region
• Build and execute targeted sales strategies to develop and nurture a strong client pipeline across Higher Education and K-12
• Share insights to help prospective clients evaluate solutions and choose what best fits their needs
• Prepare and tailor messaging, presentations, proposals, and tender responses for prospective clients
• Guide prospects through the purchasing process to successful, timely closure
• Secure profitable pricing and business terms by clearly communicating the value and return on investment of the platform
• Accurately forecast short term and long term sales performance while maintaining strong pipeline management and hygiene
• Build relationships with key stakeholders and decision makers, including executive leadership and C-suite contacts
• Partner closely with cross functional teams, including Product and Customer Experience, to share market feedback and customer insights
• Attend key industry events and strengthen Instructure's presence across the region
• Identify and recruit channel partners where appropriate to support market entry and regional coverage
• Consistently achieve or exceed sales quotas within established timelines
• Travel regularly across the region for onsite meetings and events, up to 30%

Requirements

• Fluent Arabic with strong written and spoken English
• 5+ years of proven sales experience, ideally within SaaS, EdTech, or enterprise software
• Experience selling complex enterprise software, solutions, and services
• Demonstrated ability to sell at all levels, including C-suite and executive leadership
• Strong strategic and consultative sales skills
• Ability to conduct detailed needs analyses and develop tailored proposals
• Experience managing tenders and complex buying processes
• Understanding of educational pedagogy and the process of selling a VLE/LMS is a plus
• Experience selling into both Higher Education and K-12 is a plus
• Familiarity with sales methodologies and a strong challenger mindset
• Bachelor's degree preferred

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual 'Dim the Lights' period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

Job Data by YubHub.

We are hiring a detail-oriented Accounts Receivable Clerk to join our Accounts Receivable (AR) team.

As part of the AR team, the Accounts Receivable Clerk plays a key role in protecting cash flow, supporting daily AR operations, and maintaining accurate customer accounts.

Responsibilities

• Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts as needed.
• Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance.
• Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes to support accurate account management and timely resolution.
• Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes in a timely and accurate manner.
• Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and documentation required for approval and audit support.
• Coordinate cross-functional AR projects with internal stakeholders by clarifying ownership, tracking risks and deliverables, managing timelines and driving projects completion.
• Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation.
• Help AR managers with project management activities related to AR improvements, including tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting cross-functional initiatives from planning through completion.
• Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and support a more efficient workflow.

Requirements

• Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role.
• Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes.
• Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows.
• Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation.
• Project management knowledge and experience, including building project plans, tracking deliverables, managing deadlines, coordinating stakeholders, documenting processes, reporting status, and following up on open action items through completion.
• Excellent attention to detail and the ability to identify discrepancies, missing information, duplicate transactions, and potential billing or collection risks quickly.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Clear and professional communication skills when working with internal teams and customers.
• Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program

Job Data by YubHub.

We are looking for a mid-level software engineer to join our Canvas Career team in building intuitive, scalable web experiences used globally by educators and learners.

Responsibilities

• Contribute to production features across the stack, working with React, TypeScript, Node.js, and Postgres.
• Build clean, accessible user interfaces (WCAG aware) and connect them to reliable backend APIs.
• Write maintainable, well-tested code (unit, integration, and e2e testing) and participate in peer code reviews.
• Collaborate closely with senior engineers, product managers, and designers to break down problems and deliver valuable user features.
• Assist in maintaining high service health through logging, metrics, and incident troubleshooting.
• Continuously learn and apply modern software engineering practices in a collaborative agile environment.

Requirements

• 3+ years of professional software engineering experience.
• Demonstrated experience with modern web development (either frontend, backend, or full-stack).
• Strong motivation and curiosity to work across both frontend (React) and backend (Node.js/TypeScript) environments.
• Proven ability and enthusiasm to learn new technologies, frameworks, and domain concepts quickly.
• Solid foundational knowledge of relational databases (e.g., PostgreSQL or MySQL).
• Product-oriented mindset,you care about user experience, code quality, and shipping reliably.
• Good communication skills and an open, collaborative approach to teamwork.

Nice to Have

• Experience leveraging AI-assisted development tools (e.g., Claude, Cursor, GitHub Copilot) to boost workflows and productivity.
• Hands-on experience with React, TypeScript, Node.js, or AWS.
• Familiarity with REST APIs, GraphQL, or database ORMs/query builders.
• Prior experience in edtech or working with Learning Management Systems (LMS).
• Understanding of basic web security principles (OWASP, OAuth/OIDC).

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Job Data by YubHub.

You will own product roadmaps, working closely with product managers, engineering teams, UX/UI designers, customers, legal counsel, and compliance officers.

Your responsibilities will include:

• Defining and owning product vision, strategy, and roadmaps for cross-product platform services
• Managing shared services, engaging with internal development teams to identify and prioritize reusable components
• Collaborating with stakeholders, communicating product vision, and soliciting feedback
• Building empathy with internal development teams, understanding their pain points, and advocating for best practices
• Translating business needs and compliance requirements into clear product specifications
• Managing the product lifecycle from ideation to launch, ensuring continuous improvement and compliance
• Defining and tracking key metrics to measure adoption, performance, and impact
• Leading cross-functional teams and inspiring a collaborative environment
• Staying informed about industry trends, emerging technologies, and regulatory changes

The ideal candidate will have:

• A bachelor's degree in Computer Science, Engineering, Business, Product Management, or a related field
• 4+ years of experience in product management or technical product management, focusing on platform services and components
• Experience with modern product practices, AI-enabled workflows, and front-end and back-end development principles
• Demonstrated experience in building and managing shared component libraries or platform solutions
• Exceptional communication, presentation, and interpersonal skills
• Experience working in an Agile development environment

Instructure offers competitive benefits, including:

• Competitive compensation and ownership program
• Flexible work culture
• Generous time off and wellness programs
• Learning and development resources
• Technology and tools needed to perform well
• Employee recognition program

Instructure is an Equal Opportunity Employer, committed to diversity and inclusivity.

Job Data by YubHub.