Overview

The Advertiser Optimization team is the decision-making engine of Instacart's $1B+ ads business. We own the systems responsible for Bidding, Pacing, Budgeting, Targeting and advertiser-facing recommendations - converting stated advertiser goals into real-time auction actions. Our mission is to maximize realized Advertiser Value by deciding when to participate, how much to bid, and how fast to spend, all while carefully balancing User Experience and Platform Revenue.

Responsibilities

• Develop and evaluate models and algorithms for ads bidding, pacing, and budgeting, applying your training in mathematics, statistics, economics, or a related quantitative discipline to solve complex marketplace problems at scale.
• Collaborate closely with senior scientists, engineers and product managers to translate well-defined marketplace questions into mathematical formulations, implement analyses and prototypes, design experiments, and interpret results using large-scale data.
• Contribute to production systems through algorithm implementation, validation, and monitoring, progressively taking ownership of well-scoped projects from initial hypothesis through measurable impact.
• Operate in a fast-paced, constantly evolving environment where the ads marketplace shifts quickly , you'll need to balance rigor with speed, and thrive when priorities change and new challenges emerge.
• Communicate assumptions, findings, and limitations clearly to both technical and cross-functional partners, helping the team make better decisions through transparency and analytical clarity.

Requirements

• PhD in mathematics, statistics, economics, operations research, or a related quantitative discipline, with a strong foundation in at least one of the following areas: optimization, probability, statistical modeling, econometrics, or control theory.
• Proficiency in Python and SQL, with demonstrated ability to translate quantitative concepts into analyses, algorithm implementations, and experiments.
• Strong analytical and communication skills, including the ability to explain assumptions, methodologies, results, and limitations to both technical and cross-functional audiences.

Preferred Qualifications

• 2+ years of software engineering experience, particularly in applying quantitative methods to production systems.
• Familiarity with ads systems, auction theory, or related marketplace optimization problems.
• Experience working with large-scale data pipelines and real-time decision systems.
• Familiarity with machine learning techniques and applying machine learning in production systems.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

We're seeking a Senior Software Engineer, Fulfillment to join our Logistics Platform team, which owns the execution layer of Instacart's fulfillment system across the globe, including batching, routing, dispatch, and shopper pay. As a Senior Software Engineer, you will build the platform that routes orders, allocates fulfillment execution tasks to shoppers, tracks fulfillment status, and determines compensation.

Responsibilities

• Architect, build, and maintain backend applications and systems for routing, task allocation, fulfillment tracking, and shopper compensation.
• Lead technical design for high-impact projects and initiatives, solving logistics problems across the consumer marketplace and enterprise space through shipped features.
• Ensure tier-0 systems are reliable and observable, with clear ownership.
• Drive platform best practices through alignment with product, compliance, and engineering stakeholders.
• Implement AI-assisted tooling and workflows to raise day-to-day productivity for yourself and the team.

Requirements

• 5+ years of backend development experience.
• Fluency in at least one backend language (Ruby, Python, Go).
• Strong working knowledge of services/API design (REST/RPC), databases, and system design patterns and principles for distributed, scalable systems.
• Experience building and operating asynchronous, event-driven systems in production.
• Excellent communication skills with experience working in complex cross-functional and highly collaborative environments.
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience building software for fulfillment, logistics, or e-commerce.
• Experience with workflow orchestration or state machines.
• Regular use of AI coding tools such as Claude Code, Codex, etc.
• Experience building systems subject to regulatory or financial compliance.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

We're seeking a Senior Software Engineer to join the Enterprise AI team and help build reliable, scalable AI-powered solutions. You'll work with engineers, product partners, data scientists, and stakeholders across the organization to turn complex business needs into high-quality products and platforms.

Responsibilities

• Design, develop, test, and operate scalable software systems that power Enterprise AI products and capabilities.
• Translate ambiguous business and technical problems into clear engineering solutions, making thoughtful tradeoffs across quality, speed, reliability, and long-term maintainability.
• Collaborate with product managers, data scientists, machine learning engineers, and partner teams to deliver AI-enabled experiences that address meaningful business needs.
• Own projects through the full software development lifecycle, from technical design and implementation through launch, monitoring, and continuous improvement.
• Contribute to engineering excellence through code reviews, design discussions, automated testing, observability, documentation, and operational best practices.
• Help shape the technical direction of the Enterprise AI team by identifying opportunities, evaluating new approaches, and sharing knowledge with teammates and cross-functional partners.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• At least five years of professional software engineering experience building and operating production systems.
• Proficiency in at least one modern programming language, such as Python, Java, Go, or C++.
• Experience designing, implementing, testing, and troubleshooting distributed or highly scalable software systems.
• Experience collaborating with cross-functional partners to define requirements and deliver software from concept through production.
• Demonstrated ability to communicate technical decisions clearly, participate in constructive code and design reviews, and take ownership of complex projects.

Benefits

• Highly market-competitive compensation
• New hire equity grant
• Annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

The Enterprise AI team develops intelligent systems and capabilities that support Instacart's business and teams across the company. We're seeking a Senior Software Engineer to join the Enterprise AI team and help build reliable, scalable AI-powered solutions.

Responsibilities

• Design, develop, test, and operate scalable software systems that power Enterprise AI products and capabilities.
• Translate ambiguous business and technical problems into clear engineering solutions, making thoughtful tradeoffs across quality, speed, reliability, and long-term maintainability.
• Collaborate with product managers, data scientists, machine learning engineers, and partner teams to deliver AI-enabled experiences that address meaningful business needs.
• Own projects through the full software development lifecycle, from technical design and implementation through launch, monitoring, and continuous improvement.
• Contribute to engineering excellence through code reviews, design discussions, automated testing, observability, documentation, and operational best practices.
• Help shape the technical direction of the Enterprise AI team by identifying opportunities, evaluating new approaches, and sharing knowledge with teammates and cross-functional partners.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• At least five years of professional software engineering experience building and operating production systems.
• Proficiency in at least one modern programming language, such as Python, Java, Go, or C++.
• Experience designing, implementing, testing, and troubleshooting distributed or highly scalable software systems.
• Experience collaborating with cross-functional partners to define requirements and deliver software from concept through production.
• Demonstrated ability to communicate technical decisions clearly, participate in constructive code and design reviews, and take ownership of complex projects.

Preferred Qualifications

• Experience building AI- or machine learning-enabled products, platforms, or developer tools.
• Experience with large language models, retrieval-augmented generation, intelligent automation, model serving, or related Enterprise AI technologies.
• Experience with cloud infrastructure, data platforms, APIs, distributed systems, and production observability.
• Experience improving the reliability, performance, security, or cost efficiency of software systems at scale.
• Ability to lead technical projects, mentor engineers, and influence decisions across organizational boundaries.
• Experience working effectively in a fast-changing environment where priorities, requirements, and technical approaches evolve over time.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

As the Senior Engineering Manager for the Advertiser Optimization team, you'll lead a team of engineers and applied research scientists to build state-of-the-art systems that optimize ad performance via bidding, pacing, targeting, etc. You'll have the unique opportunity to collaborate with a cross-functional team, turning diverse insights into powerful solutions that elevate advertising effectiveness.

Responsibilities

• Guide and mentor team members, building career development plans and supporting their professional growth.
• Nurture a culture geared towards innovation and ongoing enhancement, ensuring the team's efforts are in harmony with the company's vision and engineering excellence.
• Build strategic partnerships with data science, infrastructure, and other technical teams to drive synergy across the organization.
• Shape a long-term technical vision in the auto-bidding, budget pacing and user targeting space, which supports the company's business goals.
• Oversee the delivery of key projects, proactively addressing risks, and establish team processes that improve delivery velocity, quality, and operational stability with minimal incidents.

Requirements

• Master's degree in Computer Science, Operations Research, Applied Mathematics, Control Systems, Computational Economics, or a related quantitative field.
• 7+ years of experience in software development.
• 2+ years of experience in software engineering management.
• Experience with digital advertising platforms, real-time bidding, budget pacing, and user targeting solutions.
• Proven track record of technical leadership in developing software products.
• Evidence of implementing innovative technical solutions that drove business success.
• Familiarity with data science, optimization, and machine learning techniques.

Preferred Qualifications

• PhD in Computer Science, Operations Research, Applied Mathematics, Control Systems, Computational Economics, or a related quantitative field.
• 4+ years of experience in software engineering management.
• Experience building machine learning models and solutions.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

We're seeking a Senior Machine Learning Engineer to design, build, and deploy production machine learning systems that create measurable business impact. You will work across the full lifecycle of machine learning products, from problem formulation and data development through experimentation, deployment, monitoring, and continuous improvement.

Responsibilities

• Design, implement, and deploy machine learning models and services that support high-impact Enterprise AI products and business initiatives.
• Own the full machine learning lifecycle, including problem formulation, data preparation, feature development, model training, offline evaluation, experimentation, production rollout, and ongoing performance monitoring.
• Build reliable, scalable, and maintainable software in Python and related technologies, applying strong practices for testing, profiling, code review, documentation, and operational readiness.
• Partner with product, engineering, data science, and business stakeholders to define success metrics, prioritize work, and deliver solutions that improve customer and business outcomes.
• Develop and operate machine learning services on cloud infrastructure, with appropriate monitoring, alerting, observability, and safeguards for production performance and reliability.
• Use experimentation, statistical analysis, and causal or counterfactual evaluation techniques to assess model quality and guide launch decisions.
• Help shape technical direction through design reviews, architecture discussions, and thoughtful evaluation of modeling approaches, infrastructure choices, and tradeoffs.
• Contribute to a strong engineering culture by sharing knowledge, mentoring teammates, improving development practices, and participating in operational support for critical services.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical field, or equivalent practical experience.
• Five or more years of professional experience developing and deploying machine learning models or systems in production.
• Proficiency in Python and SQL, including experience writing production-quality code with automated testing, profiling, debugging, and code review practices.
• Experience with the complete machine learning lifecycle, including data preparation, feature engineering, model evaluation, experimentation, deployment, and production monitoring.
• Experience building and operating machine learning services or data products in a cloud environment such as Google Cloud Platform or Amazon Web Services.
• Experience with containerized services and production software development practices, including Docker, continuous integration, monitoring, alerting, and incident response.
• Demonstrated ability to work with product, engineering, data science, and business stakeholders to define requirements and deliver measurable outcomes.

Preferred Qualifications

• Master’s or PhD in Computer Science, Engineering, Mathematics, Statistics, or a related quantitative field.
• Experience designing machine learning systems for large-scale, high-throughput, or low-latency applications.
• Familiarity with distributed data processing, streaming systems, feature stores, or real-time feature computation.
• Experience with model serving, orchestration, and machine learning platforms such as Kubernetes, Airflow, Spark, or comparable technologies.
• Experience designing simulation, experimentation, or counterfactual evaluation frameworks for machine learning and decision systems.
• Proficiency in a performance-oriented language such as C++, Java, or Go.
• Experience mentoring engineers, leading cross-functional projects, or setting technical direction for machine learning initiatives.
• Experience working in e-commerce, marketplaces, logistics, retail, advertising, or another domain involving complex and evolving business constraints.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

Overview

Our Enterprise AI organization builds intelligent products and platforms that help transform the grocery industry. You'll work across the full lifecycle of machine learning products, from problem formulation and data development through experimentation, deployment, monitoring, and continuous improvement.

Responsibilities

• Design, implement, and deploy machine learning models and services that support high-impact Enterprise AI products and business initiatives.
• Own the full machine learning lifecycle, including problem formulation, data preparation, feature development, model training, offline evaluation, experimentation, production rollout, and ongoing performance monitoring.
• Build reliable, scalable, and maintainable software in Python and related technologies, applying strong practices for testing, profiling, code review, documentation, and operational readiness.
• Partner with product, engineering, data science, and business stakeholders to define success metrics, prioritize work, and deliver solutions that improve customer and business outcomes.
• Develop and operate machine learning services on cloud infrastructure, with appropriate monitoring, alerting, observability, and safeguards for production performance and reliability.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical field, or equivalent practical experience.
• Five or more years of professional experience developing and deploying machine learning models or systems in production.
• Proficiency in Python and SQL, including experience writing production-quality code with automated testing, profiling, debugging, and code review practices.
• Experience with the complete machine learning lifecycle, including data preparation, feature engineering, model evaluation, experimentation, deployment, and production monitoring.
• Experience building and operating machine learning services or data products in a cloud environment such as Google Cloud Platform or Amazon Web Services.

Benefits

• Highly market-competitive compensation
• New hire equity grant and annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

We are seeking a Program Manager to orchestrate how Instacart responds to its most critical escalations, including executive-raised issues and issues from our most strategic retail partners. When something is urgent, ambiguous, and spans multiple teams, you bring clarity, drive resolution, and make sure it doesn’t happen again. This role reports to the Senior Manager of Customer Experience.

You’ll be responsible for moving our model from reactive to proactive. That means defining the risk signals that trigger early intervention, building recovery paths for known risk vectors, and turning recurring issues into data-backed product change requests.

Responsibilities

Program Operations & SLA Governance

• Run the escalation operating rhythm end to end: daily case review, weekly escalation review, monthly business review, and quarterly calibration of severity criteria.
• Keep meeting hygiene tight: agendas, decisions logged, and action items assigned with named owners and due dates.
• Manage a central tracker that captures every escalation signal and root-cause action and routes each to a named owner.
• Publish and drive SLAs, and report adherence, escalation cycle time, and signal-to-action lag to leadership weekly.

Proactive Service Recovery

• Define and maintain risk-detection signals that support early intervention.
• Design recovery paths for known risk vectors, so issues are resolved before users have to escalate.

Root-Cause & Program Delivery

• Identify and size the frequency and impact of patterns across escalations, and turn them into effective solutions that reduce repeat issues.
• Drive cross-functional execution with Product, Engineering, Operations, and the rest of Customer Experience so every signal has a destination, every action has an owner, and every outcome is measured.

Data, Analytics & Reporting

• Write SQL queries to investigate spikes, isolate root causes, and answer ad-hoc questions from CX, Product, and Operations leaders.
• Build and maintain dashboards and automated reporting tracking escalation volume, time to resolution, recurring themes, SLA adherence, and partner impact.
• Prepare leaders for key partner meetings, business reviews, and incident readouts with clear, quantified impact.

Process & Playbook

• Define and improve escalation intake, severity criteria, SLAs, and communication standards.
• Build repeatable processes that scale beyond the team.

Requirements

Minimum Qualifications

• [5+] years of program or escalation management experience, preferably in customer experience, contact center, or partner operations.
• Proven ability to run cross-functional programs with named owners, published service-level agreements, and measurable outcomes, without direct authority in fast-moving, high-pressure situations.
• Hands-on analytical skills, including strong SQL and experience with visualization tools (e.g., Looker, Mode, Tableau, or similar) to find patterns and prioritize.
• Understanding of contact center metrics (e.g., Consumer Sentiment, first contact resolution, average handle time, Internal Quality Score) and the operational levers that move them.
• Ability to identify the root causes behind changes in key metrics and recommend a mitigation strategy.
• Track record of building reporting that an executive audience actually uses to make decisions.
• Excellent written and verbal communication, including the ability to synthesize complex topics into a compelling narrative for executives and external partners.
• Sound judgment on what to escalate, to whom, and when, and the ability to navigate ambiguity and shifting priorities, including direct conversations with upset customers, shoppers, and partners.
• Strategic mindset: able to think ahead of where the program is today and help stand up a new operating model rather than maintain an established one.
• High accountability and ownership, with a driven, self-starter approach.

Preferred Qualifications

• Experience writing product feedback or change requests that Product teams accepted and shipped.
• Experience building or scaling an escalation or incident-management process.
• Experience with de-escalation strategies, including customer relationship management.
• Experience with retail, grocery, e-commerce, or marketplace partners.
• Familiarity with tools like Salesforce, JIRA, Slack, etc.
• Highly collaborative, with a track record of building trust across teams and a desire to help others learn.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

As a Customer Experience T3 Specialist, you'll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living.

Your responsibilities will include:

• Delivering exceptional service through real-time calls and occasionally emails to customers, shoppers, pharmacists, and retail partners.
• Providing personalized support experiences that reflect empathy, kindness, and professionalism.
• Focusing on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders.
• Troubleshooting and resolving complex issues in a fast-paced, dynamic work environment.
• Collaborating with your Manager to streamline processes and improve outcomes.

Requirements:

• 1+ years of experience in customer service or call center support.
• Superior communication skills, including clear and professional phone etiquette and excellent written skills.
• Comfort and proficiency with technology, including navigating web-based support platforms and using and troubleshooting smartphone apps.
• Proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment.
• Strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations.

Preferred qualifications:

• Experience in delivery-focused customer support, particularly within delivery apps.
• Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments.
• Prior experience in a fast-paced, metrics-driven contact center setting.
• Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms.

Work schedule: Wednesday – Sunday, 2:00 PM – 11:00 PM ET or Friday - Tuesday 2:00 PM - 11:00 PM ET.

Compensation: The base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy.

Job Data by YubHub.

As a Bilingual Customer Experience T3 Specialist, you'll be the voice of Instacart, delivering exceptional service through real-time calls and occasionally emails. You'll work directly with customers, shoppers, pharmacists, and retail partners to create personalized support experiences that reflect empathy, kindness, and professionalism.

Your work will focus on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders, helping users during the moments that matter most.

Responsibilities

• Take ownership of delivering real-time support to customers with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds.
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale.
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning.
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust.
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes.

Requirements

• 1+ years of experience in customer service or call center support, with a proven ability to handle high-pressure scenarios.
• Superior communication skills, including clear and professional phone etiquette and excellent written skills.
• Fluency in Spanish, both spoken and written.
• Comfort and proficiency with technology, from navigating web-based support platforms to using and troubleshooting smartphone apps (iPhone/Android).
• A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment.
• A strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations.

Preferred Qualifications

• Experience in delivery-focused customer support, particularly within delivery apps.
• Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments.
• Prior experience in a fast-paced, metrics-driven contact center setting.
• Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms.
• A demonstrated ability to identify trends and provide feedback for continuous improvement in processes and workflows.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

As a Staff Researcher on the Consumer team, you will shape the foundational understanding of how and why people change (or struggle to change) their food behaviors.

Responsibilities

• Independently own and drive the research roadmap for the consumer innovation workstream, partnering across product, design, data science, and engineering leadership to surface where research can shape strategy, unlock new opportunities, and push innovation
• Lead generative, foundational research to understand how people think about food, nutrition, and health , including mental models, motivations, barriers, and behavioral triggers
• Apply behavioral science frameworks (e.g., habit loops, nudge theory, behavior change models) to frame research questions and surface insights that fuel creative problem-solving and unlock new directions for product and design
• Execute and oversee rigorous mixed-methods research: qualitative studies (in-depth interviews, ethnographic observation, diary studies, co-creation) alongside quantitative approaches (surveys, behavioral data analysis, concept testing at scale)
• Translate research into compelling, actionable narratives that move stakeholders to decisions, from early-stage opportunity framing to product launch validation
• Own and evolve the team's understanding of the consumer, maintaining living knowledge bases, personas, and journey maps that the broader organization draws on
• Mentor junior researchers and contribute to the craft, culture, and standards of the Instacart research organization
• Be a visible advocate for the customer across the organization, influencing roadmap and strategy through the quality and clarity of insights

Requirements

• 8+ years conducting UX or consumer research in a product organization, with meaningful experience in early-stage innovation or new product development
• Background or deep familiarity with behavioral psychology, behavioral economics, or related fields
• Expertise across a wide range of qualitative methodologies: in-depth interviews, ethnographic and diary studies, usability testing, participatory design, and workshop facilitation
• Equally strong with quantitative methods: survey design and analysis, behavioral data interpretation, experimental design, and synthesis across mixed-methods studies
• Proven ability to lead foundational, generative research , going beyond feature validation to define the opportunity space and shape product strategy
• Exceptional storyteller: you turn nuanced human insight into crisp, compelling narratives that drive alignment and action at all levels of the organization
• Experience working with or alongside data science teams to triangulate behavioral patterns from usage data with qualitative findings
• Track record of influencing product roadmaps, not just informing them , you know how to position research to land with impact
• Fluency using AI tools to accelerate iterative research cycles , from faster synthesis and screener development to rapid concept testing , while maintaining methodological rigor

Benefits

• Highly market-competitive compensation
• New hire equity grant and annual refresh grants
• Flexible approach to remote work

Job Data by YubHub.

As a Staff Researcher on the Consumer team, you will shape the foundational understanding of how and why people change (or struggle to change) their food behaviors.

Responsibilities

• Independently own and drive the research roadmap for the consumer innovation workstream, partnering across product, design, data science, and engineering leadership to surface where research can shape strategy, unlock new opportunities, and push innovation
• Lead generative, foundational research to understand how people think about food, nutrition, and health , including mental models, motivations, barriers, and behavioral triggers
• Apply behavioral science frameworks (e.g., habit loops, nudge theory, behavior change models) to frame research questions and surface insights that fuel creative problem-solving and unlock new directions for product and design
• Execute and oversee rigorous mixed-methods research: qualitative studies (in-depth interviews, ethnographic observation, diary studies, co-creation) alongside quantitative approaches (surveys, behavioral data analysis, concept testing at scale)
• Translate research into compelling, actionable narratives that move stakeholders to decisions, from early-stage opportunity framing to product launch validation
• Own and evolve the team's understanding of the consumer, maintaining living knowledge bases, personas, and journey maps that the broader organization draws on
• Mentor junior researchers and contribute to the craft, culture, and standards of the Instacart research organization
• Be a visible advocate for the customer across the organization, influencing roadmap and strategy through the quality and clarity of insights

Requirements

• 8+ years conducting UX or consumer research in a product organization, with meaningful experience in early-stage innovation or new product development
• Background or deep familiarity with behavioral psychology, behavioral economics, or related fields
• Expertise across a wide range of qualitative methodologies: in-depth interviews, ethnographic and diary studies, usability testing, participatory design, and workshop facilitation
• Equally strong with quantitative methods: survey design and analysis, behavioral data interpretation, experimental design, and synthesis across mixed-methods studies
• Proven ability to lead foundational, generative research , going beyond feature validation to define the opportunity space and shape product strategy
• Exceptional storyteller: you turn nuanced human insight into crisp, compelling narratives that drive alignment and action at all levels of the organization
• Experience working with or alongside data science teams to triangulate behavioral patterns from usage data with qualitative findings
• Track record of influencing product roadmaps, not just informing them , you know how to position research to land with impact
• Fluency using AI tools to accelerate iterative research cycles , from faster synthesis and screener development to rapid concept testing , while maintaining methodological rigor

Benefits

• Highly market-competitive compensation
• Base pay range for a successful candidate is dependent on their permanent work location
• Eligible for a new hire equity grant as well as annual refresh grants

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

As a Staff Software Engineer on the FoodStorm team, you will play a pivotal role in modernizing FoodStorm’s on demand ordering, catering, and prepared food platform. You’ll contribute to rearchitecting the system using a service-oriented architecture (SOA) approach, with a focus on building efficient, scalable, and maintainable solutions.

Responsibilities

• Actively contribute to the rearchitecture of FoodStorm’s platform, focusing on scalability and maintainability through a service-oriented approach.
• Implement high-quality software solutions to enable seamless integration between FoodStorm and Instacart’s systems.
• Conduct hands-on coding, technical problem-solving, and system optimization.
• Collaborate closely with engineers, product managers, and designers across teams to ensure alignment on technical strategy and implementation.
• Partner with the Australia-based engineering team, ensuring effective collaboration during overlapping work hours (~2 hours daily).
• Provide technical mentorship to peers, fostering a culture of learning and continuous improvement.
• Help identify and implement best practices to improve the team’s efficiency and system performance.

Requirements

Minimum Qualifications

• 10+ years experience designing, building, and maintaining scalable systems and distributed architectures.
• Proficiency in a modern programming language such as Python, Java, C#, or similar.
• Strong hands-on experience with backend development and system integration.
• Proven ability to solve complex technical problems in a collaborative environment.
• Excellent communication and teamwork skills, with experience working across time zones (including ~2-hour overlap with Australia).
• Strong sense of ownership and accountability for delivering high-quality results.

Preferred Qualifications

• Familiarity with .NET Core, SOA patterns, and API integrations is a plus.
• Experience working on system modernization or large-scale technical migrations (e.g., monolithic to SOA).
• Experience with front-end web development.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Knowledge of grocery retail, catering, or enterprise platform technologies.
• A commitment to developing and deploying reliable, performant tools that deliver excellent partner and customer experiences.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

Overview

Instacart's Data Infrastructure organization builds and operates the systems that power our company's data ecosystem. We're looking for a Staff Software Engineer, Data Infrastructure to join our Data Governance and Foundations Team. In this role, you'll serve as a senior technical leader owning the architecture and delivery of our open lakehouse foundation, governance and access patterns, and multi-engine compute strategy.

Responsibilities

• Translate Instacart's data strategy into an actionable multi-year architecture roadmap
• Own the open lakehouse foundation: define and deliver unified table formats, storage governance, and a multi-engine compute portfolio
• Drive real-time and streaming infrastructure for critical use cases
• Pioneer AI-native data infrastructure engineering by applying LLM/AI tools to the platform lifecycle
• Elevate engineering excellence: lead architecture reviews, mentor senior/staff engineers, influence hiring, and clearly communicate complex trade-offs

Requirements

• 10+ years of software engineering experience building and operating data infrastructure or distributed systems at production scale
• Hands-on expertise with modern data lakehouse architectures and open table formats
• Experience with event-driven and streaming infrastructure for real-time pipelines and serving systems
• Proven ownership of major platform transitions or migrations delivered to production
• Ability to build cost/benefit and TCO models for infrastructure investments

Preferred Qualifications

• Experience designing platform-level governance controls and familiarity with compliance frameworks
• FinOps experience optimizing data platform spend
• Deep SQL proficiency and strong skills in Python or Scala for systems-level development
• Experience with orchestration and data transformation pipelines in large-scale production environments

Job Data by YubHub.

As a Staff Experience Designer, you will lead the design of end-to-end experiences across multiple touchpoints in our online grocery experience. You will work closely with teams across the organization to drive business outcomes and strengthen customer trust and loyalty.

Key responsibilities:

• Lead experience design briefs across all surfaces and modalities
• Craft narratives, naming, and value propositions for experiences and features
• Define and own experience frameworks that map key journeys
• Shape content, hierarchy, and information architecture across surfaces
• Codify experiential principles to guide user understanding and decision-making
• Use AI-assisted prototyping and concept development as part of your practice
• Design for visual clarity, pacing, and density
• Work with Research to uncover insights about customer behavior and preferences
• Mentor partners on experience-led thinking and advocate for cohesive experiences

Requirements:

• 15+ years of experience designing consumer-facing digital products and experiences
• Strong track record of projects demonstrating fluency in at least two design languages
• Exceptional eye for design system detail and brand differentiation
• Proven ability to partner with product and business leaders
• Fluency in Google Slides and Figma

Preferred qualifications:

• Experience designing for marketplaces, e-commerce, grocery, or membership/subscription products
• Experience shaping onboarding, activation, and retention journeys
• Familiarity with domains like meal planning, nutrition, and health goals
• Experience designing high-visibility surfaces and managing density and stacking
• Comfort working with distributed, cross-functional teams across time zones

Job Data by YubHub.

As a Staff Experience Designer, you will lead the design of end-to-end experiences across multiple touchpoints, including app and web. You will work closely with cross-functional teams, including Product, Engineering, Marketing, Brand, Data Science, and Research, to drive business outcomes and strengthen customer trust.

Your responsibilities will include:

• Leading experience design briefs across all surfaces and modalities
• Crafting narratives, naming, and value propositions for experiences and features
• Defining and owning experience frameworks that map key journeys
• Shaping content, hierarchy, and information architecture across surfaces
• Codifying experiential principles to guide user understanding and decision-making
• Using AI-assisted prototyping and concept development as part of your practice
• Designing for visual clarity, pacing, and density
• Working with Research to uncover insights about customer behavior and preferences
• Mentoring partners on experience-led thinking and advocating for cohesive, principle-driven experiences

To be successful in this role, you will need:

• 15+ years of experience designing consumer-facing digital products and experiences
• A strong track record of projects that demonstrate fluency and depth in at least two design languages
• Exceptional communication and storytelling skills
• Experience with design systems, AI-assisted prototyping, and Figma
• A passion for human-centered design and a deep understanding of customer needs

Preferred qualifications include:

• Experience designing for marketplaces, e-commerce, grocery, or membership/subscription products
• Familiarity with domains like meal planning, nutrition, and health goals
• Experience working within and evolving large-scale design systems
• Comfort working with distributed, cross-functional teams across time zones

Job Data by YubHub.

The Ads Manager team builds the core self-serve platform that brands, agencies, and retailers use to create, manage, and optimize their advertising campaigns on Instacart. We're hiring a Senior Frontend Engineer II (L6) to co-own the technical roadmap for our advertiser-facing experience, modernize our frontend architecture, and scale complex campaign management and reporting interfaces.

As a Senior II Frontend Engineer (L6) on the Ads Manager team, you'll own the team's frontend technical direction and lead large, multi-quarter initiatives that shape how advertisers plan, launch, and optimize campaigns on Instacart. You'll define key architectural patterns, improve developer productivity and observability, and act as a primary technical partner to product, design, data science, and backend teams.

Responsibilities:

• Lead the technical roadmap and architecture for Ads Manager's web applications, balancing near-term delivery with long-term scalability and extensibility.
• Design, build, and maintain high-quality React UIs for campaign creation, management, reporting, and optimization.
• Define and evolve shared components, state management, and abstractions that make the surface easier to extend and maintain.
• Partner with backend teams on API and data contracts that enable robust, observable, and cost-efficient systems.
• Collaborate with other frontend leads and peers across the company to build alignment on frontend standards and best practices.
• Champion observability, performance, and reliability for Ads Manager, including metrics, logging, tracing, and on-call readiness for critical flows.
• Proactively drive modernization and technical debt paydown, including migrations and refactors of legacy frontend code.
• Embed security-by-design into frontend architecture and lead response for significant security or reliability issues touching Ads Manager UI.
• Propose and lead team-wide and cross-team initiatives on behalf of the EM, aligning stakeholders and driving execution across Ads and partner teams.
• Actively work with designers to build a best-in-class experience for users.
• Mentor and sponsor engineers up to L5, improve onboarding and team practices, and help resolve cross-team execution issues.
• Help define how the team uses AI-assisted development tools (for code, tests, and refactors), including patterns and best practices.

Minimum Qualifications:

• 8+ years of experience building modern web applications, with substantial ownership of complex, user-facing products.
• Deep expertise in Node.js and React (hooks, state management, performance tuning) in large codebases.
• Strong skills in frontend architecture: modularization, shared components, routing, data fetching, and error handling.
• Experience designing and integrating with REST and/or GraphQL APIs, working closely with backend teams.
• Proven track record leading large, ambiguous, multi-stakeholder projects from design through rollout and operations.
• Demonstrated impact on team productivity and code health through abstractions, tooling, testing, and CI improvements.
• Experience with monitoring and observability for web apps (e.g., Datadog or similar).
• Comfortable using AI-assisted developer tools in day-to-day work and interested in scaling their use across the team.
• Excellent communication and collaboration skills with engineers, PMs, designers, and other partners.

Preferred Qualifications:

• Experience leading large-scale, data-heavy UIs such as analytics dashboards, editors, or complex workflows.
• Hands-on experience with GraphQL at scale (schemas, client patterns, performance).
• Experience with automation testing frameworks such as Selenium, Cypress, or Playwright.
• Deep experience with frontend performance and reliability (bundle optimization, code-splitting, resiliency patterns).
• Led modernization efforts or major migrations (framework upgrades, design system adoption, legacy deprecation).
• Experience with common design tools such as Figma.
• Track record mentoring L3–L5 engineers and acting as a go-to expert for a domain or surface area.

Benefits:

• Highly market-competitive compensation
• New hire equity grant
• Annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

The SOX Senior Manager, Business Processes will assume ownership of the business process side of Instacart's SOX compliance program, leading risk assessments, managing control testing, and resolving deficiencies across key financial and operational processes. Reporting to SOX Compliance leadership, this role collaborates closely with accounting, finance, operations, IT, and external auditors, and serves as a trusted advisor to process owners across Revenue Operations, procurement, legal, and engineering to ensure controls are integrated into business processes and system workflows.

Key responsibilities include:

• Owning and operating the end-to-end SOX compliance program for business processes
• Completing risk assessments across high-risk processes
• Designing, validating, and testing controls for operating effectiveness
• Identifying, evaluating, and remediating control deficiencies
• Establishing cross-functional alignment across finance, accounting, RevOps, and engineering
• Preparing and presenting SOX status updates, risk assessments, and remediation progress to various committees and meetings

Must-have qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field
• 10 years of experience in SOX compliance, internal audit, or related fields
• Strong understanding of SOX 404 requirements, COSO framework, and US GAAP
• Proven success in designing and testing controls for operational and financial processes
• Exceptional communication and collaboration skills
• Strong problem-solving and project management skills

Preferred qualifications:

• Master’s degree (MBA, Accounting, or a related field)
• Experience working in a publicly traded company or with a Big Four accounting firm
• Familiarity with ERP systems, revenue/billing platforms, and experience supporting control audits for these systems
• Proven ability to evaluate and implement process improvements and automation solutions
• Experience working in a fast-paced, high-growth, or complex organizational environment

In terms of compensation, Instacart provides highly market-competitive compensation and benefits. The base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, APIs, and data pipelines powering Instacart's Paid Marketing channels,one of our most substantial growth levers. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation.

Responsibilities

• Drive the team's technical roadmap and architectural decisions, balancing short and long-term investments to build reusable, scalable systems that serve current and future marketing needs.
• Enhance developer productivity by evolving processes, tools, and abstractions that improve team efficiency, system extensibility, and code quality across the codebase.
• Lead team-wide initiatives and propose strategic work on behalf of engineering management, partnering directly with senior Product and Marketing leaders on product design and technical decisions.
• Champion advanced observability, resilience (including chaos engineering and disaster recovery), cost optimization, and security-by-design principles across all team projects.
• Mentor engineers up to L5, act as a force multiplier through well-documented processes, and proactively resolve conflicts that block execution across teams.

Requirements

• 8–12 years of software engineering experience with demonstrated expertise leading technical roadmaps and making architectural decisions that impact team-level systems.
• Expert-level proficiency in Python with proven ability to design and implement reusable abstractions, frameworks, and patterns adopted across multiple projects.
• Deep technical knowledge of building scalable, high-throughput systems with comprehensive observability, cost efficiency, and security considerations.
• Demonstrated ability to partner with senior Product and Marketing leaders, significantly influencing product roadmap through identification of strategic technical opportunities.
• Proven track record of enhancing team productivity through process improvements, tooling development, and mentorship of senior engineers.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

The Marketing Enablement & Technology (MET) team builds systems, APIs, and data pipelines powering Instacart's Paid Marketing channels. We're seeking a Senior Software Engineer to provide technical leadership for the Paid MarTech pod, driving the team's technical roadmap, making key architectural decisions, and enhancing team productivity.

Responsibilities

• Drive the team's technical roadmap and architectural decisions, balancing short and long-term investments to build reusable, scalable systems.
• Enhance developer productivity by evolving processes, tools, and abstractions that improve team efficiency, system extensibility, and code quality.
• Lead team-wide initiatives and propose strategic work on behalf of engineering management, partnering with senior Product and Marketing leaders.
• Champion advanced observability, resilience, cost optimization, and security-by-design principles across all team projects.
• Mentor engineers and act as a force multiplier through well-documented processes.

Requirements

• 8–12 years of software engineering experience with demonstrated expertise leading technical roadmaps and making architectural decisions.
• Expert-level proficiency in Python with proven ability to design and implement reusable abstractions, frameworks, and patterns.
• Deep technical knowledge of building scalable, high-throughput systems with comprehensive observability, cost efficiency, and security considerations.
• Demonstrated ability to partner with senior Product and Marketing leaders and significantly influence product roadmap.
• Proven track record of enhancing team productivity through process improvements, tooling development, and mentorship of senior engineers.

Preferred Qualifications

• Experience defining and establishing infrastructure, tooling, and best practices for AI-assisted development.
• Deep expertise in ad tech platforms and marketing technology ecosystems.
• Track record of leading large-scale legacy system modernization efforts and strategically managing technical debt.
• Experience establishing coding standards, architectural patterns, and technical review processes.

Benefits

Instacart provides highly market-competitive compensation and benefits, including a new hire equity grant and annual refresh grants. The base pay range for this role is CAN$196,000-$207,000 CAD.

Job Data by YubHub.

As a Senior Software Engineer II, you will own and ship one of the team's most complex multi-quarter work-streams, focusing on omnichannel identity, international storefront search expansions, and partner-owned integrations. You will be the technical DRI for your area, framing the problem, designing the systems, driving the rollout, and codifying the patterns so the rest of Enterprise Platform can adopt them without your direct involvement.

Responsibilities:

• Own a multi-quarter integration workstream end to end
• Drive the technical direction for your area
• Lead vendor and cross-team integrations
• Build reusable patterns, frameworks, and templates
• Operate hands-on as a senior individual contributor
• Mentor more junior engineers

Requirements:

• 7+ years of backend software engineering experience
• Demonstrated ability to act as the technical DRI for cross-team workstreams
• Experience designing and shipping distributed systems and integrations
• Strong proficiency with backend technologies
• Track record of producing durable technical artifacts
• Demonstrated ability to operate in ambiguous, high-growth environments
• Bachelor's degree in Computer Science or a related technical field

Preferred Qualifications:

• Direct domain experience in commerce platforms, omnichannel retail, OMS, POS, catering systems, or connected-store / in-store technology
• Experience with customer identity, account linking, or SSO integrations
• Experience building or scaling search, retrieval, or ranking systems
• Background working on international expansion
• Experience leading vendor or partner-owned integrations
• Experience designing per-tenant configuration, isolation, and extensibility for multi-tenant enterprise platforms

Job Data by YubHub.

You'll own the technical direction of our data, feature processing and model training/serving solutions, enabling next-generation modelling opportunities. You'll eliminate bottlenecks across the training and serving system to optimize stability, latency and cost.

Responsibilities:

• Design, develop, and deploy machine learning infrastructure to tackle practical challenges in our complex marketplace while advancing the training and serving platform.
• Work with the company-wide ML Foundation team to develop solutions to meet Ads unique needs.
• Optimize training and serving funnel bottlenecks,profiling real systems and driving meaningful wins in throughput, cost, and latency.
• Identify instabilities and shortcomings of our systems and operating procedures to deliver best-in-class availability.
• Build real-time feature processing infrastructure,low-latency pipelines that compute, join, and serve fresh features to models on the critical path of every ad request.
• Lead the infrastructure foundation for our real-time sequential foundation model, including online sequence feature stores, streaming update paths, efficient long-context serving, and training pipelines that keep pace with rapidly evolving data.
• Collaborate closely with product managers, data scientists, and MLEs to deeply understand business needs and co-design systems where product, model architecture and infrastructure constraints are solved together.
• Actively engage with diverse stakeholders to ensure that solutions are well-integrated and aligned with business goals.
• Mentor engineers, set technical direction, and conduct thorough code reviews to ensure high code quality and maintainability.

Requirements:

• Graduate degree (masters or PhD) in computer science, artificial intelligence, machine learning, operations research or equivalent self-study and experience.
• 3+ years of industry experience building ML infrastructure or using machine learning to solve real-world problems with large datasets.
• Deep expertise building, scaling and managing ML infrastructure for training and/or serving in production, with a strong understanding of modern machine learning systems and MLOps.
• Strong programming skills in software engineering (e.g., Python, Go), along with expertise in data manipulation using tools (SQL, Spark, and Pandas), and ML frameworks (Torch, Tensorflow, XGBoost).
• Strong analytical and problem-solving skills.
• Excellent communication skills (both verbal and written) and can collaborate with a diverse group of stakeholders across all levels.

Benefits:

• Highly market-competitive compensation
• New hire equity grant
• Annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We are hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows.

Responsibilities

• Technical leadership and roadmap: Lead architecture for reusable, scalable systems across off-platform workflows, cleanrooms, taxonomy automation, and the Ads Data Solutions Platform.
• Pillar execution:
• Off-platform: expand and harden integrations with external advertising platforms; design privacy-forward activation and identity workflows; reduce reliance on third-party intermediaries; and build measurement ingestion pipelines for performance signals such as reach, frequency, and conversions.
• Data collaboration (cleanrooms): extend our cleanroom orchestration and governance tooling (multi-cleanroom support, policy enforcement), develop reusable query templates and partner configurations, optimize pipelines for cost and performance, and scale secure data collaboration deployment and management.
• Ads Taxonomy: lead intake automation (UI + backend) and release workflow improvements to reduce manual effort and cycle time.
• Platform: assist with platform modernization and developer tooling improvements; contribute to an on-call/SLO strategy as we mature operations.
• AI-first engineering: Use AI-assisted tools daily for design, coding, tests, and docs; define team prompt patterns and workflows; identify AI opportunities in internal tools and ops.
• Product quality, privacy, and security: Translate ambiguous requirements into pragmatic phases (POC, pilot, production) with clear SLAs/SLOs. Champion security-by-design, data governance, and privacy compliance (e.g., GDPR/CCPA) across pipelines.
• Mentorship and collaboration: Mentor engineers up to L5; set code quality and review standards. Build cross-team partnerships (Ads Manager, Measurement Science, Data Platform, Privacy/Legal, and external platforms).

Requirements

• Proven senior-level impact
• 8+ years of software engineering experience (typically 10+ for this level) delivering and operating large-scale backend/data systems; led cross-team projects and architectural decisions.
• Backend and data engineering: Strong in Python and one of Ruby or Go; services/APIs (REST/gRPC); integrations with third-party APIs (e.g., Meta, Google, The Trade Desk).
• Data pipelines with DBT and Airflow; Spark/Databricks; advanced SQL and performance tuning.
• Snowflake and AWS experience; cost-aware design; workflow orchestration (e.g., Temporal) and event-driven patterns.
• Ads/cleanrooms/privacy: Experience with ad-tech/programmatic and measurement integrations; cleanrooms (Snowflake DCR, shares/listings); identity/matching (UID2, RampID) and deconfliction.
• Working knowledge of privacy and compliance practices (GDPR/CCPA) in data workflows.
• Platform excellence: CI/CD, containers, test strategy; observability (metrics/logs/tracing) with tools like Datadog; incident readiness and SLO thinking.
• AI fluency (must-have): Demonstrated, recent hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Cursor, OpenAI-based assistants) to improve speed and quality.
• Experience defining reusable prompts/workflows for team use and contributing to AI-enabled internal tools or automation.
• Ability to evaluate when to apply AI vs. deterministic systems; familiarity with evaluation, guardrails, and security/privacy implications in AI usage.
• Collaboration and communication: Clear technical writing; stakeholder management; ability to drive consensus and unblock execution.

Benefits

• Highly market-competitive compensation
• New hire equity grant and annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

Overview

The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations.

We're hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows.

Responsibilities

• Technical leadership and roadmap: Lead architecture for reusable, scalable systems across off-platform workflows, cleanrooms, taxonomy automation, and the Ads Data Solutions Platform.
• Pillar execution:
• Off-platform: expand and harden integrations with external advertising platforms; design privacy-forward activation and identity workflows; reduce reliance on third-party intermediaries; and build measurement ingestion pipelines for performance signals such as reach, frequency, and conversions.
• Data collaboration (cleanrooms): extend our cleanroom orchestration and governance tooling (multi-cleanroom support, policy enforcement), develop reusable query templates and partner configurations, optimize pipelines for cost and performance, and scale secure data collaboration deployment and management.
• Ads Taxonomy: lead intake automation (UI + backend) and release workflow improvements to reduce manual effort and cycle time.
• Platform: assist with platform modernization and developer tooling improvements; contribute to an on-call/SLO strategy as we mature operations.
• AI-first engineering: Use AI-assisted tools daily for design, coding, tests, and docs; define team prompt patterns and workflows; identify AI opportunities in internal tools and ops.
• Product quality, privacy, and security: Translate ambiguous requirements into pragmatic phases (POC, pilot, production) with clear SLAs/SLOs. Champion security-by-design, data governance, and privacy compliance (e.g., GDPR/CCPA) across pipelines.
• Mentorship and collaboration: Mentor engineers up to L5; set code quality and review standards. Build cross-team partnerships (Ads Manager, Measurement Science, Data Platform, Privacy/Legal, and external platforms).

Requirements

• Proven senior-level impact
• 8+ years of software engineering experience (typically 10+ for this level) delivering and operating large-scale backend/data systems; led cross-team projects and architectural decisions.
• Backend and data engineering: Strong in Python and one of Ruby or Go; services/APIs (REST/gRPC); integrations with third-party APIs (e.g., Meta, Google, The Trade Desk).
• Data pipelines with DBT and Airflow; Spark/Databricks; advanced SQL and performance tuning.
• Snowflake and AWS experience; cost-aware design; workflow orchestration (e.g., Temporal) and event-driven patterns.
• Ads/cleanrooms/privacy: Experience with ad-tech/programmatic and measurement integrations; cleanrooms (Snowflake DCR, shares/listings); identity/matching (UID2, RampID) and deconfliction.
• Working knowledge of privacy and compliance practices (GDPR/CCPA) in data workflows.
• Platform excellence: CI/CD, containers, test strategy; observability (metrics/logs/tracing) with tools like Datadog; incident readiness and SLO thinking.
• AI fluency (must-have): Demonstrated, recent hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Cursor, OpenAI-based assistants) to improve speed and quality.
• Experience defining reusable prompts/workflows for team use and contributing to AI-enabled internal tools or automation.
• Ability to evaluate when to apply AI vs. deterministic systems; familiarity with evaluation, guardrails, and security/privacy implications in AI usage.
• Collaboration and communication: Clear technical writing; stakeholder management; ability to drive consensus and unblock execution.

Benefits

• Highly market-competitive compensation
• Base pay range for a successful candidate: CAN$196,000-$207,000 CAD
• Eligible for a new hire equity grant as well as annual refresh grants

Job Data by YubHub.

Overview

The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We're hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows.

Responsibilities

• Technical leadership and roadmap: Lead architecture for reusable, scalable systems across off-platform workflows, cleanrooms, taxonomy automation, and the Ads Data Solutions Platform.
• Pillar execution:
• Off-platform: Expand and harden integrations with external advertising platforms; design privacy-forward activation and identity workflows; reduce reliance on third-party intermediaries; and build measurement ingestion pipelines for performance signals such as reach, frequency, and conversions.
• Data collaboration (cleanrooms): Extend our cleanroom orchestration and governance tooling (multi-cleanroom support, policy enforcement), develop reusable query templates and partner configurations, optimize pipelines for cost and performance, and scale secure data collaboration deployment and management.
• Ads Taxonomy: Lead intake automation (UI + backend) and release workflow improvements to reduce manual effort and cycle time.
• Platform: Assist with platform modernization and developer tooling improvements; contribute to an on-call/SLO strategy as we mature operations.
• AI-first engineering: Use AI-assisted tools daily for design, coding, tests, and docs; define team prompt patterns and workflows; identify AI opportunities in internal tools and ops.
• Product quality, privacy, and security: Translate ambiguous requirements into pragmatic phases (POC, pilot, production) with clear SLAs/SLOs; champion security-by-design, data governance, and privacy compliance (e.g., GDPR/CCPA) across pipelines.
• Mentorship and collaboration: Mentor engineers up to L5; set code quality and review standards; build cross-team partnerships (Ads Manager, Measurement Science, Data Platform, Privacy/Legal, and external platforms).

Requirements

• Proven senior-level impact
• 8+ years of software engineering experience delivering and operating large-scale backend/data systems
• Strong in Python and one of Ruby or Go; services/APIs (REST/gRPC); integrations with third-party APIs (e.g., Meta, Google, The Trade Desk)
• Data pipelines with DBT and Airflow; Spark/Databricks; advanced SQL and performance tuning
• Snowflake and AWS experience; cost-aware design; workflow orchestration (e.g., Temporal) and event-driven patterns
• Ads/cleanrooms/privacy: Experience with ad-tech/programmatic and measurement integrations; cleanrooms (Snowflake DCR, shares/listings); identity/matching (UID2, RampID) and deconfliction
• Working knowledge of privacy and compliance practices (GDPR/CCPA) in data workflows
• Platform excellence: CI/CD, containers, test strategy; observability (metrics/logs/tracing) with tools like Datadog; incident readiness and SLO thinking
• AI fluency: Demonstrated, recent hands-on use of AI-assisted development tools (e.g., GitHub Copilot, Cursor, OpenAI-based assistants) to improve speed and quality
• Experience defining reusable prompts/workflows for team use and contributing to AI-enabled internal tools or automation
• Ability to evaluate when to apply AI vs. deterministic systems; familiarity with evaluation, guardrails, and security/privacy implications in AI usage
• Collaboration and communication: Clear technical writing; stakeholder management; ability to drive consensus and unblock execution

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Ads Manager team builds the core self-serve platform that brands, agencies, and retailers use to create, manage, and optimize their advertising campaigns on Instacart. We own the services, APIs, and data models behind campaign creation, creative management, and reporting, along with the advertiser-facing experiences built on top of them. Our work serves the advertisers who drive Instacart's main revenue, and there is tremendous room to grow. We are hiring a Senior Software Engineer (IC5) to own high-impact initiatives such as ads web observability and North Star metrics and automated AI review for ads formats.

About the Job

• Lead and deliver projects end to end, from design through launch, that improve advertiser activation, platform health, and ad revenue growth.
• Design, build, and operate scalable, well-tested services and APIs that power campaign management and reporting, reaching into the frontend where needed.
• Partner with product managers and engineers inside and outside Ads Manager to turn ambiguous requirements into well-scoped plans.
• Define key architectural patterns, write and review system design documents, and improve observability and system reliability.
• Mentor junior engineers and raise the bar for code quality through thoughtful code review.
• Contribute to recruiting and improve team processes.

About You

Minimum Qualifications

• 5+ years of professional software engineering experience.
• Strong experience building and operating backend services and APIs in a modern web framework such as Ruby on Rails or Go.
• Solid understanding of relational databases and SQL, including data modeling and query performance.
• Experience designing for scale, reliability, and maintainability across distributed systems.
• Comfortable working across the stack, including integrating with frontend applications.
• Self-starter and self-motivated, able to unblock yourself and drive work forward independently.
• Strong analytical and debugging skills, with a sense of ownership for production systems.
• Clear communicator who collaborates well with engineers, designers, and PMs across multiple teams.

Preferred Qualifications

• Prior work experience in the digital advertising industry or on self-serve platforms.
• Experience designing and versioning public or partner-facing APIs (REST or GraphQL).
• Experience with asynchronous processing and messaging systems such as Kafka or Sidekiq.
• Familiarity with cloud infrastructure and tooling (AWS, Terraform, Datadog or similar).
• Experience with React or TypeScript, and with integrating ML or AI capabilities into products.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN$168,000-$177,500 CAD

Job Data by YubHub.

You'll lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. Your expertise will guide customers through the sales cycle, providing both technical and product knowledge. You'll collaborate with cross-functional teams to gain a holistic understanding of Instacart's technical capabilities.

Key responsibilities:

• Work closely with Business Development team to develop and implement strategies to influence greater adoption of Instacart products and services
• Prepare for and lead technical discussions with teams ranging from executive level business stakeholders to engineers/developers
• Gain a deep understanding of the ever-changing Instacart ecosystem to successfully provide consultative services to partners and business stakeholders
• Continually build technical knowledge and capabilities by interfacing with Instacart's product and engineering teams
• Work directly with various Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans
• Define internal processes and requirements to ensure these are accounted for during early stages of scoping
• Identify new opportunities from discussions with potential customers and market trends and provide feedback to Product teams
• Create and maintain technical sales material to scale sales process
• Manage multiple work streams across multiple customers

Requirements:

• 6+ years of previous working experience in a Sales Engineering/Solution Engineering or similar role
• Strong experiences selling technical products and solutioning/scoping integrations into client's unique environments
• The ability to develop and own technical presentations and communications
• Excellent communication skills with the ability to balance complex technical concepts with business values

Preferred qualifications:

• Proven experience developing and owning technical presentations and communications designed for stakeholders ranging from Executive-level contacts to Implementation Engineers
• Experience collaborating closely with cross-functional teams across Business Development, Engineering, Product and Implementation
• Analyze, design and implement RESTful services and APIs within complex enterprise architectures

In terms of compensation, the base pay range for a successful candidate is CAN$161,000-$170,000 CAD.

Job Data by YubHub.

You'll lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. With your expertise, you'll guide customers through the sales cycle, providing both technical and product knowledge.

Responsibilities:

• Work closely with Business Development team to develop and implement strategies to influence greater adoption of Instacart products and services
• Prepare for and lead technical discussions with teams ranging from executive level business stakeholders to engineers/developers
• Gain a deep understanding of the ever-changing Instacart ecosystem to successfully provide consultative services to partners and business stakeholders
• Continually build technical knowledge and capabilities by interfacing with Instacart's product and engineering teams
• Work directly with various Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans
• Define internal processes and requirements to ensure these are accounted for during early stages of scoping
• Identify new opportunities from discussions with potential customers and market trends and provide feedback to Product teams
• Create and maintain technical sales material to scale sales process
• Manage multiple work streams across multiple customers

Requirements:

• 6+ years of previous working experience in a Sales Engineering/Solution Engineering or similar role
• Strong experiences selling technical products and solutioning/scoping integrations into client's unique environments
• The ability to develop and own technical presentations and communications
• Excellent communication skills with the ability to balance complex technical concepts with business values

Preferred Qualifications:

• Proven experience developing and owning technical presentations and communications designed for stakeholders ranging from Executive-level contacts to Implementation Engineers
• Experience collaborating closely with cross-functional teams across Business Development, Engineering, Product and Implementation
• Analyze, design and implement RESTful services and APIs within complex enterprise architectures

Benefits:

• Highly market-competitive compensation
• New hire equity grant and annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward.

If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events.

Why this role is on the menu Instacart+ is Instacart's membership program, the connective tissue between the brand and its most loyal, high-value customers. With benefits like $0 delivery fees, partner perks, and exclusive savings, Instacart+ is the foundation of our long-term customer relationship strategy. Members shop more, spend more, and stay longer, and this role is responsible for making sure more customers become Instacart+ members and realize the benefits of doing so.

We're looking for a Senior Product Marketing Manager to own the full go-to-market strategy for Instacart+. You'll shape how we position, message, and grow the membership program from acquisition campaigns that convert first-timers to lifecycle strategies that deepen engagement with existing members. This is a high-ownership, high-visibility role at the intersection of product, brand, and growth.

The ideal candidate has deep roots in subscription or loyalty marketing, having grown a membership program, driven retention through value communication, and knows how to make the math of membership feel like a no-brainer to a consumer. You bring both the analytical rigor to understand what's working and the storytelling instinct to make it resonate.

This role reports to the Director, Consumer Product Marketing.

What you'll cook up in your first year

• Own the Instacart+ differentiated positioning that sets it apart from competing membership and subscription offerings.
• Members have a reason to stay: you've identified the moments where member value is highest and built messaging and lifecycle programs that bring those moments to life across email, push, in-app, and paid.
• Acquisition is measurably stronger: you've partnered with growth and performance marketing teams to develop and test messaging frameworks that convert trial users and lapsed members into committed subscribers.
• The product roadmap reflects member insights: you've become the internal voice of the Instacart+ member, bringing qualitative and quantitative research into roadmap conversations that shape what gets built next.
• New Instacart+ features launch with best-in-class GTM plans: you own the brief, the messaging, and the channel strategy from kickoff through post-launch performance review.
• Senior stakeholders and XFN partners trust you as the category expert: you've developed a compelling POV on the subscription and loyalty landscape and use it to sharpen the Instacart+ strategy.

The secret ingredients we're looking for Must-have pantry staples Minimum Qualifications

• 8+ years of progressive experience in marketing, with at least 4+ years in product marketing; experience at a consumer tech company is strongly preferred.
• Demonstrated track record owning GTM strategy for a subscription, membership, or loyalty program, from positioning through lifecycle, with measurable results.
• Deep fluency in subscription/loyalty marketing mechanics: you understand member acquisition, onboarding, engagement, and churn, and know how to use marketing to move each lever.
• A sharp strategic mind that can synthesize consumer research, behavioral data, and competitive signals into positioning and messaging that cuts through
• Proven ability to influence product roadmaps. You've brought the voice of the customer into planning cycles and shaped what gets built, not just how it gets marketed.
• Strong written and verbal communication skills; comfortable presenting and defending strategy to VP and C-suite stakeholders.
• Experience partnering closely with growth, lifecycle/CRM, creative, and data science teams to develop and execute multi-channel campaigns
• Proficient in using data and A/B testing to develop and iterate on messaging; as comfortable in a metrics dashboard as in a creative brief
• Bachelor's degree or equivalent practical experience

Optional garnishes Preferred Qualifications

• Experience marketing a subscription or loyalty program in a marketplace or two-sided platform context (e.g., retail, food delivery, grocery)
• Background working on programs with tiered benefits, earn/burn mechanics, or partner integrations
• Experience running or partnering on member research, including surveys, focus groups, UXR to surface insights that directly inform strategy
• Prior experience managing or mentoring PMMs or junior marketers
• Familiarity with the grocery or CPG retail marketing landscape

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward.

If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events.

Why this role is on the menu

Instacart+ is Instacart's membership program, the connective tissue between the brand and its most loyal, high-value customers. With benefits like $0 delivery fees, partner perks, and exclusive savings, Instacart+ is the foundation of our long-term customer relationship strategy. Members shop more, spend more, and stay longer, and this role is responsible for making sure more customers become Instacart+ members and realize the benefits of doing so.

We're looking for a Senior Product Marketing Manager to own the full go-to-market strategy for Instacart+. You'll shape how we position, message, and grow the membership program from acquisition campaigns that convert first-timers to lifecycle strategies that deepen engagement with existing members. This is a high-ownership, high-visibility role at the intersection of product, brand, and growth.

The ideal candidate has deep roots in subscription or loyalty marketing, having grown a membership program, driven retention through value communication, and knows how to make the math of membership feel like a no-brainer to a consumer. You bring both the analytical rigor to understand what's working and the storytelling instinct to make it resonate.

This role reports to the Director, Consumer Product Marketing.

What you'll cook up in your first year

• Own the Instacart+ differentiated positioning that sets it apart from competing membership and subscription offerings.
• Members have a reason to stay: you've identified the moments where member value is highest and built messaging and lifecycle programs that bring those moments to life across email, push, in-app, and paid.
• Acquisition is measurably stronger: you've partnered with growth and performance marketing teams to develop and test messaging frameworks that convert trial users and lapsed members into committed subscribers.
• The product roadmap reflects member insights: you've become the internal voice of the Instacart+ member, bringing qualitative and quantitative research into roadmap conversations that shape what gets built next.
• New Instacart+ features launch with best-in-class GTM plans: you own the brief, the messaging, and the channel strategy from kickoff through post-launch performance review.
• Senior stakeholders and XFN partners trust you as the category expert: you've developed a compelling POV on the subscription and loyalty landscape and use it to sharpen the Instacart+ strategy.

The secret ingredients we're looking for

Must-have pantry staples

Minimum Qualifications

• 8+ years of progressive experience in marketing, with at least 4+ years in product marketing; experience at a consumer tech company is strongly preferred.
• Demonstrated track record owning GTM strategy for a subscription, membership, or loyalty program, from positioning through lifecycle, with measurable results.
• Deep fluency in subscription/loyalty marketing mechanics: you understand member acquisition, onboarding, engagement, and churn, and know how to use marketing to move each lever.
• A sharp strategic mind that can synthesize consumer research, behavioral data, and competitive signals into positioning and messaging that cuts through
• Proven ability to influence product roadmaps. You've brought the voice of the customer into planning cycles and shaped what gets built, not just how it gets marketed.
• Strong written and verbal communication skills; comfortable presenting and defending strategy to VP and C-suite stakeholders.
• Experience partnering closely with growth, lifecycle/CRM, creative, and data science teams to develop and execute multi-channel campaigns
• Proficient in using data and A/B testing to develop and iterate on messaging; as comfortable in a metrics dashboard as in a creative brief
• Bachelor's degree or equivalent practical experience

Optional garnishes

Preferred Qualifications

• Experience marketing a subscription or loyalty program in a marketplace or two-sided platform context (e.g., retail, food delivery, grocery)
• Background working on programs with tiered benefits, earn/burn mechanics, or partner integrations
• Experience running or partnering on member research, including surveys, focus groups, UXR to surface insights that directly inform strategy
• Prior experience managing or mentoring PMMs or junior marketers
• Familiarity with the grocery or CPG retail marketing landscape

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN$153,000-$161,500 CAD

Job Data by YubHub.

Overview About the Role: We're looking for a Senior Product Manager to own Retailer App as a platform, building a consumer-grade experience where retailers can easily manage their storefronts, discover and adopt new capabilities, and take greater control of their businesses. You'll also build the foundations that enable product teams across Instacart to deliver great retailer experiences quickly, consistently, and safely.

Retailer App Platform:

• Build a consumer-grade retailer experience: Make Retailer App intuitive, cohesive, and delightful, with seamless navigation, personalized homepages, and end-to-end workflows that make it effortless for retailers to get their jobs done.
• Drive feature discovery and adoption: Surface and merchandise the growing suite of Storefront Pro capabilities so retailers can easily discover valuable features, understand their benefits, and adopt or upgrade to unlock more value.
• Empower retailers through self-service: Build intuitive self-service experiences that allow retailers to explore, configure, and manage their storefront capabilities with greater flexibility, transparency, and control.
• Enable teams to build fast and safely: Establish reusable components, templates, common UX patterns, and governance frameworks that help product teams ship high-quality, consistent retailer experiences with speed and confidence.
• Own the end-to-end experience: Set the vision and standards for Retailer App across product teams, ensuring individual features come together into one coherent, exceptional experience rather than a collection of disconnected tools.

Analytics & Insights:

• Make performance understandable: Build intuitive analytics experiences that give retailers visibility into their commerce, content, and product performance, helping them understand what's happening and why.
• Turn data into actionable insights: Move beyond traditional dashboards to deliver personalized, data-backed recommendations that surface the most valuable opportunities to grow.
• Connect insights to action: Enable retailers to act directly on recommendations through streamlined workflows, automation, and AI-powered capabilities.
• Shape the future of retailer intelligence: Build toward a proactive, intelligent experience that continuously helps retailers identify opportunities, optimize their businesses, and measure impact.

Product Leadership, Execution & Collaboration:

• Set product direction: Define a compelling multi-half vision and strategy, translating customer needs and emerging technologies into a pragmatic roadmap with measurable outcomes.
• Execute with speed and ownership: Independently drive complex initiatives from ambiguity to launch, making smart tradeoffs and delivering high-quality products with exceptional throughput.
• Lead across teams: Influence and align a broad set of cross-functional stakeholders, navigating competing priorities and driving decisions without direct authority.
• Build in deep partnership: Work closely with Design, Engineering, Data, and other product teams to deliver cohesive experiences across a complex platform.
• Stay close to customers: Engage directly with leading enterprise retailers to uncover needs, validate solutions, and turn complex requirements into scalable products.

Minimum Qualifications:

• 8+ years of B2B product management experience, including 2+ years building platform products.
• Exceptional product craft and UX judgment: Strong intuition for creating intuitive, elegant experiences that simplify complex customer workflows.
• Strong platform product thinking: Experience building scalable platforms, shared capabilities, and frameworks that enable multiple teams to deliver products efficiently and consistently.
• Exceptional ownership and execution: Proven ability to independently set direction, navigate ambiguity, make high-quality decisions, and ship complex products at high velocity.
• Cross-functional leadership: Ability to influence teams without direct authority, align stakeholders with competing priorities, and drive decisions across a broad product surface.
• Customer-centric product strategy: Ability to deeply understand customer problems and translate them into differentiated, scalable solutions.
• Strong analytical and communication skills: Fluent in quantitative and qualitative decision-making, with the ability to articulate compelling strategies and build trust with senior leaders and enterprise customers.

Preferred Qualifications:

• Experience building B2B SaaS platforms, enterprise applications, or products used to manage complex business workflows.
• Experience with e-commerce, retail technology, content management systems, or site-building platforms.
• Experience building analytics, business intelligence, or data-driven recommendation products.
• Experience using AI to create more intelligent, proactive, or automated product experiences.
• Experience with configuration platforms, developer enablement, or B2B self-service tools.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview About the Role:

We're looking for a Senior Product Manager to shape how some of the world's largest retailers manage and grow their digital businesses on Instacart. You'll own Retailer App as a platform, building a consumer-grade experience where retailers can easily manage their storefronts, discover and adopt new capabilities, and take greater control of their businesses.

Retailer App Platform ,

• Build a consumer-grade retailer experience
• Drive feature discovery and adoption
• Empower retailers through self-service
• Enable teams to build fast and safely
• Own the end-to-end experience

Analytics & Insights ,

• Make performance understandable
• Turn data into actionable insights
• Connect insights to action
• Shape the future of retailer intelligence

Product Leadership, Execution & Collaboration

• Set product direction
• Execute with speed and ownership
• Lead across teams
• Build in deep partnership
• Stay close to customers

About You

Minimum Qualifications:

• 8+ years of B2B product management experience, including 2+ years building platform products
• Exceptional product craft and UX judgment
• Strong platform product thinking
• Exceptional ownership and execution
• Cross-functional leadership
• Customer-centric product strategy
• Strong analytical and communication skills

Preferred Qualifications:

• Experience building B2B SaaS platforms, enterprise applications, or products used to manage complex business workflows
• Experience with e-commerce, retail technology, content management systems, or site-building platforms
• Experience building analytics, business intelligence, or data-driven recommendation products
• Experience using AI to create more intelligent, proactive, or automated product experiences
• Experience with configuration platforms, developer enablement, or B2B self-service tools

Job Data by YubHub.

As a Senior Product Manager, AI Control Studio, you will own the long-term vision, strategy, and roadmap for enabling retailers to create differentiated experiences on top of their storefronts, giving them significantly more control while maintaining appropriate platform guardrails.

Responsibilities

• Build AI-assisted tools that make sophisticated customization dramatically easier and faster for retailers and internal teams.
• Define the right balance between retailer flexibility and platform coherence , enabling meaningful differentiation while preserving conversion, reliability, maintainability, and the other core value the platform provides.
• Expand the platform’s extensibility so retailers can support increasingly sophisticated use cases and connect their storefronts with the broader technology ecosystems they rely on.
• Partner directly with sophisticated enterprise retailers to understand their technical and business needs, shape product strategy, and drive solutions that can scale across the broader platform.
• Work closely with engineering, design, commercial, and other product teams to turn an ambitious long-term vision into a high-velocity roadmap and measurable customer outcomes.

Requirements

• 8+ years of B2B product management or similar experience
• Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success
• Proven ability to build trust with executives, internally and externally
• Strong leadership skills , able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM
• Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity
• Strong product vision and communication skills , able to envision how grocery and e-commerce will evolve over the next three years, translate near-term asks into scalable platform offerings, and layer in emerging technologies to go beyond incremental improvements
• Proven customer and product strategy ability: a) Build trust with external customers b) Identify needs and craft complex platform solutions c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines
• Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact

Preferred Qualifications

• Experience with AI-accelerated creation tools , using text/image prompts to help users generate or customize UI, content, or code
• 2+ years of involvement with sales / consulting or customer discovery with senior executives

Benefits

• Highly market-competitive compensation
• Eligible for a new hire equity grant as well as annual refresh grants

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview About the Role

This role sits at the center of one of our most important Enterprise product bets: giving retailers significantly more control over how they differentiate and extend their digital experiences. The PM will define how retailers move beyond standard configurations to create experiences that feel truly their own, using a combination of AI-assisted customization, extensibility, and integrations.

Responsibilities

• Own the long-term vision, strategy, and roadmap for enabling retailers to create differentiated experiences on top of their storefronts, giving them significantly more control while maintaining appropriate platform guardrails.
• Build AI-assisted tools that make sophisticated customization dramatically easier and faster for retailers and internal teams.
• Define the right balance between retailer flexibility and platform coherence , enabling meaningful differentiation while preserving conversion, reliability, maintainability, and the other core value the platform provides.
• Expand the platform’s extensibility so retailers can support increasingly sophisticated use cases and connect their storefronts with the broader technology ecosystems they rely on.
• Partner directly with sophisticated enterprise retailers to understand their technical and business needs, shape product strategy, and drive solutions that can scale across the broader platform.
• Work closely with engineering, design, commercial, and other product teams to turn an ambitious long-term vision into a high-velocity roadmap and measurable customer outcomes.

About You

Minimum Qualifications:

• 8+ years of B2B product management or similar experience
• Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success.
• Proven ability to build trust with executives, internally and externally.
• Strong leadership skills , able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM.
• Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity.
• Strong product vision and communication skills , able to envision how grocery and e-commerce will evolve over the next three years, translate near-term asks into scalable platform offerings, and layer in emerging technologies to go beyond incremental improvements.
• Proven customer and product strategy ability: a) Build trust with external customers b) Identify needs and craft complex platform solutions c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines
• Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact.

Preferred Qualifications:

• Experience with AI-accelerated creation tools , using text/image prompts to help users generate or customize UI, content, or code
• 2+ years of involvement with sales / consulting or customer discovery with senior executives

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

Instacart Ads is one of the fastest-growing and most strategically important parts of the Instacart business. Our Ads organization brings together product, engineering, data science, design, sales, and strategy to build a world-class advertising ecosystem , one that serves brands, retailers, and agencies looking to reach millions of shoppers at the point of purchase.

The Advertiser & Partner Experience (APEX) team sits at the heart of this ecosystem. We own the flows and tools that advertisers use to create, manage, optimize, and understand the value they derive from campaigns and promotions across Instacart Ads.

We're looking for a Senior Product Manager to own a critical portion of the Advertiser Experience , specifically, the tools and platform capabilities that help advertisers understand the value they're getting from Instacart Ads, trust those results, and act on them.

Responsibilities

• Own the problem space of advertiser value measurement , defining how advertisers understand, trust, and act on the results they're seeing from Instacart Ads campaigns, and building the reporting and insights experiences that make that possible.
• Own and evolve core platform capabilities that support all stages of the advertiser journey, including API infrastructure, product library, user management, change history, billing, and notifications , ensuring these foundations are reliable, scalable, and built to support a sophisticated advertiser base.
• Serve as a primary product point of contact in external conversations with advertisers and agency partners , sharing roadmap direction, gathering strategic feedback, and helping to nurture relationships that inform product decisions and drive trust in the platform.
• Work cross-functionally across a 100+-person Ads R&D team , collaborating with engineers, data scientists, designers, and researchers , as well as with sales, strategy, and commercial enablement teams to drive alignment and deliver impact across a complex, fast-moving organization.
• Grow into a senior PM lead for the Advertiser Experience team over time, including providing strategic guidance and serving as a thought partner to a more junior PM on the team, as you demonstrate command of your scope and expand your ownership footprint.

Requirements

Minimum Qualifications

• 5+ years of product management experience, with a track record of independently owning complex, cross-functional product areas.
• Experience building or owning B2B platform products, including enterprise UX flows and underlying platform infrastructure.
• Strong technical acumen , comfortable engaging deeply with engineering teams on system design, APIs, and platform architecture.
• Experience managing external partner or customer relationships as part of a product role, not just internal stakeholders.
• Strong written and verbal communication skills, with the ability to synthesize complex technical and business context for both engineering teams and executive audiences.

Preferred Qualifications

• Experience in ad tech, retail media, or marketplace advertising, particularly on the demand or advertiser side , for example, owning advertiser-facing campaign management or reporting flows.
• Familiarity with programmatic advertising concepts, including auction mechanics, ad serving, attribution, billing and revenue share, and reporting infrastructure.
• Prior experience at a company where the platform you owned enabled third-party businesses to operate , such as a white-label ad platform, a marketplace API, or an embedded commerce product.
• Experience driving strategic expansion into new business verticals or partner segments.
• Demonstrated ability to ship in ambiguous, high-stakes environments where product scope, technical constraints, and business requirements are evolving simultaneously.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

Instacart Ads is one of the fastest-growing and most strategically important parts of the Instacart business. Our Ads organization brings together product, engineering, data science, design, sales, and strategy to build a world-class advertising ecosystem , one that serves brands, retailers, and agencies looking to reach millions of shoppers at the point of purchase.

The Advertiser & Partner Experience (APEX) team sits at the heart of this ecosystem. We own the flows and tools that advertisers use to create, manage, optimize, and understand the value they derive from campaigns and promotions across Instacart Ads.

We're looking for a Senior Product Manager to own a critical portion of the Advertiser Experience , specifically, the tools and platform capabilities that help advertisers understand the value they're getting from Instacart Ads, trust those results, and act on them.

About the Job

• Own the problem space of advertiser value measurement , defining how advertisers understand, trust, and act on the results they're seeing from Instacart Ads campaigns, and building the reporting and insights experiences that make that possible.
• Own and evolve core platform capabilities that support all stages of the advertiser journey, including API infrastructure, product library, user management, change history, billing, and notifications , ensuring these foundations are reliable, scalable, and built to support a sophisticated advertiser base.
• Serve as a primary product point of contact in external conversations with advertisers and agency partners , sharing roadmap direction, gathering strategic feedback, and helping to nurture relationships that inform product decisions and drive trust in the platform.
• Work cross-functionally across a 100+-person Ads R&D team , collaborating with engineers, data scientists, designers, and researchers , as well as with sales, strategy, and commercial enablement teams to drive alignment and deliver impact across a complex, fast-moving organization.
• Grow into a senior PM lead for the Advertiser Experience team over time, including providing strategic guidance and serving as a thought partner to a more junior PM on the team, as you demonstrate command of your scope and expand your ownership footprint.

About You

Minimum Qualifications

• 5+ years of product management experience, with a track record of independently owning complex, cross-functional product areas.
• Experience building or owning B2B platform products, including enterprise UX flows and underlying platform infrastructure.
• Strong technical acumen , comfortable engaging deeply with engineering teams on system design, APIs, and platform architecture.
• Experience managing external partner or customer relationships as part of a product role, not just internal stakeholders.
• Strong written and verbal communication skills, with the ability to synthesize complex technical and business context for both engineering teams and executive audiences.

Preferred Qualifications

• Experience in ad tech, retail media, or marketplace advertising, particularly on the demand or advertiser side , for example, owning advertiser-facing campaign management or reporting flows.
• Familiarity with programmatic advertising concepts, including auction mechanics, ad serving, attribution, billing and revenue share, and reporting infrastructure.
• Prior experience at a company where the platform you owned enabled third-party businesses to operate , such as a white-label ad platform, a marketplace API, or an embedded commerce product.
• Experience driving strategic expansion into new business verticals or partner segments.
• Demonstrated ability to ship in ambiguous, high-stakes environments where product scope, technical constraints, and business requirements are evolving simultaneously.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

Instacart Ads powers one of the industry's leading retail media networks, helping brands, CPGs, and retailer partners reach shoppers with relevant, effective advertising across the Instacart platform. As part of the Ad Product team, you'll own the Formats domain, where we place 0→1 bets that fuel double-digit growth for Ads and keep CPGs and new advertiser types engaged. You'll sit at the intersection of CPGs, retailers, and customers, shaping new ad experiences across multiple user-facing surfaces. Your portfolio spans new advertiser, formats innovation, and in-store experiences. You'll partner closely with XFN stakeholders, our Online Grocery team, and external technology partners.

About the Job

• Serve as the primary product partner to sales teams focused on New Advertiser types, including payment providers, upper-funnel non-endemic advertisers, and ad tech providers, with the goal of scaling non-endemic into a significant revenue line.
• Partner with sales teams focused on formats such as savings, in-store, and AI solutions.
• Define the 0→1 strategy for each bet, then own execution while aligning cross-functional teams across Instacart.
• As these bets mature, take on increasing strategic ownership: define and prioritize the next set of incremental bets across the Instacart Ads ecosystem.
• Communicate tradeoffs, progress, and results clearly to senior stakeholders, including the GM of Ads.

About You

Minimum Qualifications

• 4+ years of experience in product management for ad formats, with a strong understanding of user-facing ad experiences.
• Track record of launching user-facing products and managing trade-offs between users and advertisers
• Experience managing partners and vendors, including external technology providers.
• Strong stakeholder management skills across sales, engineering, and cross-functional teams.

Preferred Qualifications

• Experience with performance advertising products.
• Experience taking new products from 0→1 in ambiguous, fast-moving environments.
• Background in ad tech, retail media, or a closely related domain.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

As a Senior Product Manager, Ad Formats, you'll own the Formats domain, where we place 0→1 bets that fuel double-digit growth for Ads and keep CPGs and new advertiser types engaged.

Responsibilities

• Serve as the primary product partner to sales teams focused on New Advertiser types, including payment providers, upper-funnel non-endemic advertisers, and ad tech providers, with the goal of scaling non-endemic into a significant revenue line.
• Partner with sales teams focused on formats such as savings, in-store, and AI solutions.
• Define the 0→1 strategy for each bet, then own execution while aligning cross-functional teams across Instacart.
• As these bets mature, take on increasing strategic ownership: define and prioritize the next set of incremental bets across the Instacart Ads ecosystem.
• Communicate tradeoffs, progress, and results clearly to senior stakeholders, including the GM of Ads.

Requirements

• 4+ years of experience in product management for ad formats, with a strong understanding of user-facing ad experiences.
• Track record of launching user-facing products and managing trade-offs between users and advertisers.
• Experience managing partners and vendors, including external technology providers.
• Strong stakeholder management skills across sales, engineering, and cross-functional teams.

Preferred Qualifications

• Experience with performance advertising products.
• Experience taking new products from 0→1 in ambiguous, fast-moving environments.
• Background in ad tech, retail media, or a closely related domain.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. The base pay ranges for a successful candidate are: CAN$165,000-$174,000 CAD

Job Data by YubHub.

We're looking for a Senior Product Designer II to join the Lifecycle & Growth team and help shape some of Instacart's most important customer experiences.

About the Team The Growth Design Team focuses on driving meaningful business impact through thoughtful strategy, experimentation, and exceptional craft.

About the Role This role is ideal for a highly conceptual, craft-driven designer who is energized by ambiguous problems, 0→1 exploration, and bringing new ideas to life through exceptional visual, interaction, and motion design.

Responsibilities

• Lead high-impact Growth initiatives across partnerships, incentives, and lifecycle experiences, taking work from ambiguous problem framing through exploration, refinement, and launch
• Reimagine key moments across the customer journey, including how people discover Instacart, understand value, convert, reactivate, and build ongoing habits
• Blend product thinking, brand, content, interaction design, and business mechanics to create unified experiences rather than solving individual surfaces in isolation
• Explore and prototype new content models, flows, interaction patterns, motion, and messaging that challenge existing conventions and unlock stronger customer and business outcomes
• Design complex, multi-step journeys that span surfaces and teams, identifying opportunities to create greater continuity, clarity, and cohesion across the experience
• Partner closely with Product, Engineering, Marketing, Content Design, Research, Brand, and Data Science to synthesize diverse inputs into clear creative direction and actionable product decisions
• Use customer insight, experimentation, and business metrics to evaluate tradeoffs, shape recommendations, and iterate toward measurable impact
• Define scalable patterns and interaction models that extend beyond a single feature, improving quality and coherence across the broader Growth experience
• Use prototypes, AI-enabled tools, and emerging workflows to make ideas tangible early, accelerate learning, and improve how teams explore and build
• Raise the craft bar through exceptional visual and interaction design, strong storytelling, and clear rationale that helps teams align around a shared direction

Minimum Qualifications

• 7+ years of experience designing consumer-facing digital products across web and mobile
• A portfolio demonstrating exceptional visual, interaction, and product craft, including strong 0→1 work
• Deep interaction design skills, with experience in motion, micro-interactions, prototyping, and product behavior
• Strong conceptual thinking, with the ability to turn ambiguous opportunities into clear, compelling product experiences
• Proven ability to design complex journeys while balancing customer needs, business goals, technical constraints, and craft
• Strong communication and storytelling skills, with the ability to articulate design rationale and influence cross-functional partners
• Comfortable operating autonomously, exploring broadly, and carrying work from early concept through polished execution
• Curiosity and fluency with AI-enabled tools and workflows, using them to accelerate exploration, prototyping, and product development

Preferred Qualifications

• Experience in growth, subscriptions, marketplace, commerce, or other high-scale consumer products
• Experience working where brand and product experience are deeply connected
• Strong prototyping or motion skills using Figma, Framer, ProtoPie, code, or similar
• Experience exploring AI-powered product experiences or integrating AI into the design and prototyping process

Job Data by YubHub.

We're looking for a Senior Product Designer II to join the Lifecycle & Growth team and help shape some of Instacart's most important customer experiences.

About the Team The Growth Design Team focuses on driving meaningful business impact through thoughtful strategy, experimentation, and exceptional craft.

About the Role This role is ideal for a highly conceptual, craft-driven designer who is energized by ambiguous problems, 0→1 exploration, and bringing new ideas to life through exceptional visual, interaction, and motion design.

Responsibilities

• Lead high-impact Growth initiatives across partnerships, incentives, and lifecycle experiences, taking work from ambiguous problem framing through exploration, refinement, and launch
• Reimagine key moments across the customer journey, including how people discover Instacart, understand value, convert, reactivate, and build ongoing habits
• Blend product thinking, brand, content, interaction design, and business mechanics to create unified experiences rather than solving individual surfaces in isolation
• Explore and prototype new content models, flows, interaction patterns, motion, and messaging that challenge existing conventions and unlock stronger customer and business outcomes
• Design complex, multi-step journeys that span surfaces and teams, identifying opportunities to create greater continuity, clarity, and cohesion across the experience
• Partner closely with Product, Engineering, Marketing, Content Design, Research, Brand, and Data Science to synthesize diverse inputs into clear creative direction and actionable product decisions
• Use customer insight, experimentation, and business metrics to evaluate tradeoffs, shape recommendations, and iterate toward measurable impact
• Define scalable patterns and interaction models that extend beyond a single feature, improving quality and coherence across the broader Growth experience
• Use prototypes, AI-enabled tools, and emerging workflows to make ideas tangible early, accelerate learning, and improve how teams explore and build
• Raise the craft bar through exceptional visual and interaction design, strong storytelling, and clear rationale that helps teams align around a shared direction

Minimum Qualifications

• 7+ years of experience designing consumer-facing digital products across web and mobile
• A portfolio demonstrating exceptional visual, interaction, and product craft, including strong 0→1 work
• Deep interaction design skills, with experience in motion, micro-interactions, prototyping, and product behavior
• Strong conceptual thinking, with the ability to turn ambiguous opportunities into clear, compelling product experiences
• Proven ability to design complex journeys while balancing customer needs, business goals, technical constraints, and craft
• Strong communication and storytelling skills, with the ability to articulate design rationale and influence cross-functional partners
• Comfortable operating autonomously, exploring broadly, and carrying work from early concept through polished execution
• Curiosity and fluency with AI-enabled tools and workflows, using them to accelerate exploration, prototyping, and product development

Preferred Qualifications

• Experience in growth, subscriptions, marketplace, commerce, or other high-scale consumer products
• Experience working where brand and product experience are deeply connected
• Strong prototyping or motion skills using Figma, Framer, ProtoPie, code, or similar
• Experience exploring AI-powered product experiences or integrating AI into the design and prototyping process

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart is the leading online grocery company in Canada, serving 98% of households across 10 provinces and 100 retail banners. The grocery delivery category is competitive and growing rapidly, and this role is responsible for building Instacart’s brand and business in Canada. We're looking for a Senior Marketing Manager II to own consumer marketing for Canada.

What you'll cook up in your first year

• Develop & gain executive alignment of the Canada marketing strategy.
• Execute the marketing strategy as the single DRI in partnership with cross-functional teams and agencies.
• Own Canada brand partnerships and agency relationships including supporting existing relationships and recommending new opportunities.
• Inform Instacart’s Canadian brand and business growth with deep consumer, category, and competitive insights.
• Own the Canadian influencer program that produces local, engaging content that fuels performance, developed in close partnership with our media team and agency partners.
• Ensure that campaigns and content reaching Canadian consumers are accurate, culturally relevant, and on brand , with localization expertise applied across owned and paid content.
• Own Canada monthly marketing budget tracking ensuring it is managed on time and with precision.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 10+ years of progressive experience in brand marketing and integrated campaign marketing with a strong focus on strategy and execution, preferably within a US-based consumer tech company navigating Canada as a distinct market.
• A proven ability to develop marketing strategy, translating business goals into compelling brand narratives and breakthrough campaigns.
• Deep fluency in brand and campaign marketing mechanics: you understand how to write a strategic & creative brief; partner with channel leads and agency partners; and execute & measure.
• You are willing to roll up your sleeves and play both high & low--- moving fluidly between executive strategy and hands-on execution.
• Strong written and verbal communication skills; comfortable presenting and defending strategy to VP and C-suite stakeholders.
• Deep understanding of Canadian culture and market nuance, including regional differences across the country and experience reaching consumers in Quebec.
• A natural collaborator who excels at building consensus and leading diverse cross-functional teams towards shared goals.
• Bachelor’s Degree or equivalent practical experience.

Optional garnishes (Preferred Qualifications)

• Familiar with Québécois culture and bilingual English/French

Job Data by YubHub.

Overview

The Marketing Data Science & Analytics (MDSA) team is Instacart's analytical engine for Paid Media, SEO, and Retailer Marketing , partnering with channel leaders, Finance, and senior marketing leadership to ensure every investment dollar is guided by rigorous, causal measurement.

Responsibilities

• Lead and develop a team of 5 Decision Scientists and Marketing Analysts, owning their performance, growth, and day-to-day direction , setting and enforcing a high-quality bar across all team output.
• Own the end-to-end delivery of MDSA's paid marketing analytics workstreams: channel-level goal-setting, pacing, incrementality testing, acquisition and retention analysis, and Retailer Marketing measurement.
• Lead the team's contribution to the unified marketing measurement framework - MMM, incrementality testing, LTV, MTA , coordinating MMM inputs, incrementality test organization, and reporting.
• Drive re-goaling, rebasing, and scenario modeling exercises that directly inform how Instacart allocates its marketing budget.
• Serve as the primary analytical point of contact for senior marketing leadership and Finance , owning those relationships independently and representing MDSA in MBRs, SBRs, and Pacing Meetings.
• Define and drive the Marketing Decision Science roadmap in partnership with the Director, translating business priorities into sequenced analytical investments.
• Partner with Marketing Data Science on Measurement architecture, LTV modeling, and measurement infrastructure.
• Identify opportunities to improve analytical self-serve and reduce recurring reporting burden through tooling and automation.
• Build team capacity and coverage plans proactively, including across periods of reduced availability.
• Anticipate stakeholder needs and surface proactive insights , not just reactive analysis.

Job Data by YubHub.

The Marketing Data Science & Analytics (MDSA) team is Instacart's analytical engine for Paid Media, SEO, and Retailer Marketing. We're looking for a Senior Manager to lead the Marketing Decision Science team, which is a group of Decision Scientists embedded across Paid Media, SEO, and Retailer Marketing.

Responsibilities

• Lead and develop a team of 5 Decision Scientists and Marketing Analysts, owning their performance, growth, and day-to-day direction.
• Own the end-to-end delivery of MDSA's paid marketing analytics workstreams: channel-level goal-setting, pacing, incrementality testing, acquisition and retention analysis, and Retailer Marketing measurement.
• Lead the team's contribution to the unified marketing measurement framework - MMM, incrementality testing, LTV, MTA.
• Drive re-goaling, rebasing, and scenario modeling exercises that directly inform how Instacart allocates its marketing budget.
• Serve as the primary analytical point of contact for senior marketing leadership and Finance.
• Define and drive the Marketing Decision Science roadmap in partnership with the Director.
• Partner with Marketing Data Science on Measurement architecture, LTV modeling, and measurement infrastructure.
• Identify opportunities to improve analytical self-serve and reduce recurring reporting burden through tooling and automation.
• Build team capacity and coverage plans proactively.
• Anticipate stakeholder needs and surface proactive insights.

Requirements

• 8+ years in data science, analytics, or a quantitative function.
• 3+ years managing teams of analysts or decision scientists.
• Deep expertise in paid marketing measurement: incrementality testing, marketing mix modeling, attribution, LTV-based optimization, and channel-level performance analytics.
• Strong SQL and data fluency.
• Proven ability to independently own senior cross-functional relationships and represent a data science function in leadership forums.
• Track record of translating complex analyses into clear investment recommendations for non-technical audiences.
• Experience managing and developing Decision Scientists or Marketing Analysts.

Preferred Qualifications

• Experience at a consumer-facing marketplace or high-growth technology company.
• Familiarity with geo-experimentation, Bayesian methods, or causal inference frameworks.
• Experience with LTV-based media optimization and budget allocation modeling.
• Background in building or overhauling channel-level reporting and pacing infrastructure.

Compensation and Benefits

• Highly market-competitive compensation.
• Eligible for a new hire equity grant and annual refresh grants.
• Base pay range: $202,000 - $255,500 USD depending on location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Join Instacart Insights as a Senior Manager of Customer Success. We are searching for an experienced CS leader with deep CPG and retail expertise to drive customer value delivery and satisfaction with Instacart Insights' pioneering SaaS solutions.

What you'll cook up in your first year

• Lead, hire, mentor, and develop a high-performing team of Customer Success professionals, driving team performance and customer satisfaction across the portfolio while embodying our "Serve Generously" value.
• Drive that performance through clear metrics, regular coaching, strategic planning, and a culture of continuous learning and improvement.
• Shape the future Customer Success organization as it rapidly scales. Partner closely with the Director, CS and cross-functional leaders to standardize processes, build playbooks, and establish best practices across the broader organization.
• Oversee the end-to-end customer journey from onboarding to full adoption. Guide your team in analyzing and synthesizing test results, delivering data-driven insights that influence customer strategies, and help customers through the organizational and process changes required to integrate topline revenue insights into their at-shelf strategies at scale.
• Manage key customer relationships as a senior point of contact for a portfolio of complex, multi-stakeholder accounts, driving engagement and satisfaction with our SaaS solutions, successful renewals, and business expansions.
• Foster cross-functional collaboration across Sales, Product, Marketing, Enablement and Pre-Sales teams to align customer engagement strategies. Act as the internal voice of the customer, synthesizing feedback for Product, Engineering, and Data Science teams to inform roadmap decisions, and identify trends across accounts to drive strategic decisions for the broader organization.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 12+ years of work experience with 5+ years of team leadership experience in a B2B SaaS environment, with demonstrated success in customer retention, expansion, and satisfaction
• Proven track record of building, scaling, and managing high-performing Customer Success teams in a fast-paced, technology-driven environment
• Experience managing complex, multi-stakeholder customer relationships with consistently high satisfaction and renewal rates
• Deep expertise in CPG and/or Retail verticals, including a strong understanding of trade promotion, consumer insights, and merchandising dynamics
• Demonstrated ability to translate complex customer needs into actionable strategies for your team and the broader organization
• Strong analytical background, including data analysis and synthesis into compelling presentations and executive-level narratives
• Experience developing business processes and best practices in fast-paced, high-growth environments
• Excellent communication and presentation skills, with experience engaging senior executives and multi-stakeholder audiences
• Demonstrated ability to motivate clients and internal teams through process or organizational change
• Willingness to travel up to 40%

Optional garnishes (Preferred Qualifications)

• Experience with CPG SaaS solutions, particularly in consumer insights, promotional strategy, or retail execution technologies
• Proven track record of adapting to and driving innovation in rapidly evolving technological landscapes
• Proficiency with data visualization tools and CRM systems
• Experience analyzing and improving CS performance metrics including NRR, retention rates, and time-to-value
• Experience managing remote or distributed teams

At Instacart, we believe in "Rolling Up Your Sleeves" and "Putting it All on the Table." As a Senior Manager of Customer Success, you'll have the opportunity to directly shape our Customer Success organization while driving meaningful outcomes for our customers. If you're ready to grow your career while helping grow the pie for everyone in our ecosystem, we want to hear from you!

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. WA$170,000-$179,500 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$163,000-$172,000 USDAll other states$148,000-$156,000 USDCA, NY, CT, NJ$177,000-$187,000 USDOTE Range$211,000-$267,500 USD

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

We are looking for a Senior Machine Learning Engineer with a strong Operations Research background to join the Service Availability & Routing team within Instacart's Logistics organization. In this role, you will work at the intersection of combinatorial optimization, mathematical programming, and AI to solve high-impact problems in the fulfillment space , including order batching, shopper routing, service availability prediction, and real-time assignment.

You'll partner closely with engineering, product, and data science to ship models and algorithms that directly influence Instacart's profitability and shopper experience at scale. The Logistics & ML group is responsible for the intelligence and execution behind Instacart’s fulfillment system.

Responsibilities

• Design, develop, and deploy machine learning solutions to tackle practical challenges in the marketplace.
• Collaborate closely with product managers, data scientists, and backend engineers to deeply understand business needs and create impactful ML applications.
• Actively engage with diverse stakeholders to ensure that solutions are well-integrated and aligned with business goals.
• Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models.

Requirements

• 3+ years of industry experience using machine learning to solve real-world problems with large datasets
• Strong programming skills in Python and fluency in data manipulation (SQL, Pandas) and Machine Learning (scikit-learn, XGBoost, Keras/Tensorflow) tools
• Strong analytical skills and problem-solving ability
• Strong communication skills and ability to collaborate with diverse stakeholders across all levels
• Graduate degree (masters or PhD) in Operations Research or Industrial Engineering or closely related field

Preferred Qualifications

• Knowledge of deep learning frameworks and methodologies
• Experience in applying machine learning and optimization techniques to solve marketplace problems

Benefits Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

Overview

As a machine learning engineer in the Economics team, you will have the opportunity to collaborate closely with partners across multiple functions to operate on a highly diverse set of problems, contributing both economic and engineering expertise in a fast-paced environment filled with exciting opportunities for technically-minded economists.

Responsibilities

• Design, develop, and deploy machine learning solutions to tackle the many economic challenges in our complex marketplace.
• Collaborate closely with product managers, data scientists, and other engineers to deeply understand business needs and create impactful solutions.
• Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models.
• Be an active member of the Economics team, sharing learnings, best practices, and research across domains while refining and advancing our algorithms.

Requirements

• Graduate Degree (Masters or PhD) in Economics or a closely related field.
• A blend of economic theory, applied econometrics, and business skills that let you jump into a fast-paced environment and contribute from day one.
• Experience applying causal inference methodologies to both observational and experimental datasets.
• An understanding of machine learning algorithms and techniques.
• Strong programming skills (Python) and fluency in data manipulation (SQL, Pandas) and machine learning tools (e.g., scikit-learn, XGBoost).
• Excellent communication skills (both verbal and written).
• Self-motivation and a strong sense of ownership.

Preferred Qualifications

• A PhD in Economics or a closely related field with a focus on data-intense problems.
• Intern experience in related roles.
• Experience with large language models and generative AI, both on the algorithm side as well as a day-to-day tool.
• Experience with uplift modeling, contextual bandits, and/or heterogeneous treatment effect estimation.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

As a machine learning engineer in the Economics team, you will build state-of-the-art systems that blend rigorous economic thought with sophisticated machine learning algorithms to tackle some of the company's most challenging problems. Working in a horizontal team, you will have the opportunity to collaborate closely with partners across multiple functions to operate on a highly diverse set of problems, contributing both economic and engineering expertise in a fast-paced environment filled with exciting opportunities for technically-minded economists.

Responsibilities

• Design, develop, and deploy machine learning solutions to tackle the many economic challenges in our complex marketplace.
• Collaborate closely with product managers, data scientists, and other engineers to deeply understand business needs and create impactful solutions.
• Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models.
• Be an active member of the Economics team, sharing learnings, best practices, and research across domains while refining and advancing our algorithms.

Requirements

• Graduate Degree (Masters or PhD) in Economics or a closely related field
• A blend of economic theory, applied econometrics, and business skills that let you jump into a fast-paced environment and contribute from day one.
• Experience applying causal inference methodologies to both observational and experimental datasets.
• An understanding of machine learning algorithms and techniques.
• Strong programming skills (Python) and fluency in data manipulation (SQL, Pandas) and machine learning tools (e.g., scikit-learn, XGBoost).
• Excellent communication skills (both verbal and written).
• Self-motivation and a strong sense of ownership.

Preferred Qualifications

• A PhD in Economics or a closely related field with a focus on data-intense problems.
• Intern experience in related roles.
• Experience with large language models and generative AI, both on the algorithm side as well as a day-to-day tool.
• Experience with uplift modeling, contextual bandits, and/or heterogeneous treatment effect estimation.

Job Data by YubHub.

The Senior Financial Insights Analyst sits at the center of Instacart's Finance organization, with a mandate to identify and close areas of P&L leakage through rigorous financial and transactional data analysis and compelling narratives that drive action.

Key Responsibilities:

• Identify and close P&L leakage through rigorous analysis of Instacart's financial and transactional data.
• Use AI and automation tools to build and maintain alerting capabilities that surface issues in real time.
• Develop and apply an expert-level understanding of Instacart's marketplace data, reporting capabilities, and invoicing processes.
• Diagnose invoice challenges, leverage retailer partnerships to resolve them, and improve financial outcomes.
• Connect and analyze complex datasets from multiple systems using advanced SQL, Excel or Google Sheets, and Python.
• Synthesize findings into clear, visually compelling narratives and present to internal and external stakeholders.
• Maintain strong stakeholder relationships internally and externally.

Requirements:

• 5+ years of experience in Strategic Finance, FP&A, Investment Banking, Private Equity, or Management Consulting.
• Bachelor’s degree in Finance, Economics, Accounting, Business, or a related quantitative field.
• Strong analytical and technical skills.
• Ability to craft compelling narratives and identify impactful insights.
• Experience with PowerPoint/Google Slides, advanced SQL queries, and data analysis.

Preferred Qualifications:

• 2+ years of experience applying AI solutions to a specific business vertical.
• Experience with marketplace or retailer/CPG partnerships, multi-sided platform economics, and/or merchant POS data analysis.
• Hands-on collaboration with Sales or Account Management on deal terms and partner economics.

What We Offer:

• Highly market-competitive compensation.
• Base pay range: CAN$126,000-$133,000 CAD.
• New hire equity grant and annual refresh grants.
• Flexible remote work policy.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

The Senior Financial Insights Analyst sits at the center of Instacart's Finance organization, with a mandate to identify and close areas of P&L leakage through rigorous financial and transactional data analysis and compelling narratives that drive action. The team works through invoice challenges with retailers and serves as experts in the broader Instacart financial ecosystem.

What you'll cook up in your first year

• P&L leakage is identified and closed through rigorous analysis of Instacart's financial and transactional data.
• AI and automation tools are used to build and maintain alerting capabilities that surface issues in real time.
• An expert-level understanding of Instacart's marketplace data, reporting capabilities, and invoicing processes is developed and applied. Invoice challenges are diagnosed, retailer partnerships are leveraged to resolve them, and financial outcomes improve as a result.
• Complex datasets from multiple systems are connected and analyzed using advanced SQL, Excel or Google Sheets, and Python. Findings are synthesized into clear, visually compelling narratives and presented to internal and external stakeholders via Google Slides or PowerPoint.
• Strong stakeholder relationships are maintained internally and externally. Time is continuously prioritized toward the highest-impact problems, with ambiguous challenges deconstructed into efficient, high-quality approaches to resolution.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 5+ years of experience in Strategic Finance, FP&A, Investment Banking, Private Equity, or Management Consulting supporting commercial deals or growth initiatives in technology, e-commerce, marketplace, logistics, or retail
• Bachelor’s degree in Finance, Economics, Accounting, Business, or a related quantitative field (or equivalent practical experience)
• Strong analytical and technical skills; a strong understanding of data and how to structure it to get at the answers we need efficiently
• Ability to craft compelling narratives and identify the insights that are most impactful in answering the key questions
• Ability to combine insights into an easy to understand, visually appealing story that helps convince retailers to take action
• Ability to connect large data sets from multiple systems and establish real-time alerting capabilities
• Experience with Powerpoint / Google Sides
• Experience writing advanced SQL queries
• Ability to deal with ambiguity; the ability to quickly deconstruct a problem into its most important components, have a good sense of where digging deeper will likely yield results, and coming up with an efficient and high-quality approach to solving the problem

Optional garnishes (Preferred Qualifications)

• 2+ years of experience applying AI solutions to a specific business vertical such as e-commerce, FinTech, or two- or three-sided marketplaces
• Experience with marketplace or retailer/CPG partnerships, multi-sided platform economics, and/or merchant POS data analysis
• Hands-on collaboration with Sales or Account Management on deal terms and partner economics
• Experience in Investment Banking or Consulting

Job Data by YubHub.

As a Senior Engineering Manager for the Core Picking team at Instacart, you will lead the engineering team responsible for our core shopper picking experiences, supporting our mission to build the picking technology platform required to meet the fulfillment needs of the world's largest retailers and millions of customers.

Responsibilities

• Define, communicate, and drive the technical vision and strategy for the team that supports the product strategy and key bets for the company, including new technical investments.
• Drive high-quality execution of key business outcomes of the team by overseeing the roadmap and enabling technical and product decisions.
• Create best practices for production services, ensuring an exemplary enterprise-grade experience for retailers.
• Lead, coach, and develop a team of 10+ engineers building the best in-class picking experience for retailers and shoppers.
• Lead the recruitment and hiring processes to build a high-performing team.

Requirements

• Proven track record as a hands-on technical leader, preferably at a Staff+ level in a similar industry.
• 10+ years of professional software engineering experience, including 4+ years managing engineers, with a track record leading teams of 15+ and delivering complex consumer or enterprise-facing products.
• Ability to craft and execute strategic engineering roadmaps that align with business objectives.
• Highly structured and proactive communication capabilities.
• Experience in staffing, mentoring, and leading engineering teams to success.
• Effective cross-functional leadership. Experience working with product managers, EM peers, and senior ICs.

Preferred Qualifications

• Experience leading multiple teams or managing managers, including scaling a team from early stages to 10+ engineers.
• Prior experience in managing engineering teams that oversee mission-critical business systems.
• Experience building enterprise-grade software systems.
• Technical depth with Ruby on Rails, Go, Swift, and/or Kotlin.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

As a Senior Engineering Manager for the Core Picking team at Instacart, you will lead the engineering team responsible for our core shopper picking experiences, supporting our mission to build the picking technology platform required to meet the fulfillment needs of the world's largest retailers and millions of customers.

Responsibilities

• Define, communicate, and drive the technical vision and strategy for the team that supports the product strategy and key bets for the company, including new technical investments.
• Drive high-quality execution of key business outcomes of the team by overseeing the roadmap and enabling technical and product decisions.
• Create best practices for production services, ensuring an exemplary enterprise-grade experience for retailers.
• Lead, coach, and develop a team of 10+ engineers building the best in-class picking experience for retailers and shoppers.
• Lead the recruitment and hiring processes to build a high-performing team.

Requirements

• Proven track record as a hands-on technical leader, preferably at a Staff+ level in a similar industry.
• 10+ years of professional software engineering experience, including 4+ years managing engineers, with a track record leading teams of 15+ and delivering complex consumer or enterprise-facing products.
• Ability to craft and execute strategic engineering roadmaps that align with business objectives.
• Highly structured and proactive communication capabilities.
• Experience in staffing, mentoring, and leading engineering teams to success.
• Effective cross-functional leadership. Experience working with product managers, EM peers, and senior ICs.

Preferred Qualifications

• Experience leading multiple teams or managing managers, including scaling a team from early stages to 10+ engineers.
• Prior experience in managing engineering teams that oversee mission-critical business systems.
• Experience building enterprise-grade software systems.
• Technical depth with Ruby on Rails, Go, Swift, and/or Kotlin.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

As a Senior Design Program Manager II, you will drive operational excellence and programmatic execution across the Design organization, building AI-enabled systems, scaling critical processes, and managing the tools and vendor relationships that power our creative work.

Responsibilities

• Programmatic Execution: Drive end-to-end delivery of complex, multi-quarter design initiatives across Design, Product, Engineering, Marketing, Legal, Business Development, and other cross-functional teams.
• AI Enablement: Build and deploy AI-enabled workflows that automate program management tasks, such as status reporting, resource tracking, documentation synthesis, and stakeholder communication.
• Operations & Vendor Management: Own strategic vendor relationships and contract management for design tooling, negotiate contracts, optimize licensing spend, and ensure infrastructure scales with growth.
• Systems & Tooling: Champion team health through capacity planning, roadmapping, and resource allocation, and build operational metrics and tooling integrations that create seamless workflows across platforms.
• Design Systems & Cross-Functional Partnership: Partner with the Instacart Design System (IDS) team to align programs with system evolution and component adoption, and drive governance programs that scale IDS across product teams.
• Design Craft Integration: Apply design thinking and product sense to program design, understanding user needs, designing operational experiences, and iterating based on feedback.

Requirements

• 6+ years in program management and design operations within design or product organizations
• Strong product sense and design craft sensibility
• Experience with all stages of the product development lifecycle
• Technical fluency to collaborate with design system and engineering teams
• Proven track record driving complex, cross-functional programs from 0→1 and scaling operational systems in fast-paced environments
• AI fluency and experience leveraging AI tools
• Vendor/contract management experience
• Deep knowledge of design and program management tooling ecosystems

Preferred Qualifications

• Design systems expertise
• Experience building AI-powered workflows for creative operations or design tooling integrations
• Success translating leadership vision into actionable roadmaps and operating models
• Experience in hybrid/embedded team models with deep cross-functional partnership
• Comfort balancing hands-on execution with strategic oversight
• Track record using data and storytelling to influence leadership and secure buy-in for operational investments

Job Data by YubHub.

Overview

You'll own end-to-end program execution for high-visibility design initiatives while building the operational backbone that enables the Design organization to scale. You'll leverage AI to automate workflows, manage critical vendor relationships, and create repeatable systems that translate our design, creative, and product strategy into shipped experiences.

Responsibilities

• Programmatic Execution: Drive end-to-end delivery of complex, multi-quarter design initiatives across Design, Product, Engineering, Marketing, Legal, Business Development, and other cross-functional teams.
• AI Enablement: Build and deploy AI-enabled workflows that automate program management tasks.
• Operations & Vendor Management: Own strategic vendor relationships and contract management for design tooling.
• Systems & Tooling: Champion team health through capacity planning, roadmapping, and resource allocation.
• Design Systems & Cross-Functional Partnership: Partner with the Instacart Design System (IDS) team to align programs with system evolution and component adoption.
• Design Craft Integration: Apply design thinking and product sense to program design.

Requirements

• 6+ years in program management and design operations within design or product organizations.
• Strong product sense and design craft sensibility.
• Experience with all stages of the product development lifecycle.
• Technical fluency to collaborate with design system and engineering teams.
• Proven track record driving complex, cross-functional programs.
• AI fluency: Experience leveraging AI tools to drive efficiency and scale programs.
• Vendor/contract management experience.
• Deep knowledge of design and program management tooling ecosystems.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

We are seeking a strategic Senior Contracts Procurement Manager to lead our contract management function and forge supplier partnerships. The Senior Contracts Procurement Manager at Instacart will serve as a key point of contact, enforcing our enterprise-wide strategy, governance, and execution of procurement contracting. Reporting to the Head of Procurement, this role drives business-term negotiations, ensures seamless partnership with organizations such as Legal and Third Party Review (TPRM), and delivers measurable value through risk-adjusted, cost-optimized agreements.

What you'll cook up in your first year

Governance

• Develop and enforce procurement contract policies, playbooks, and templates in lockstep with Legal, TPRM, and Finance, with clean documentation maintained to support SOX and internal audit processes.
• Track and report KPIs including contract cycle time and compliance rates, with routine performance updates presented to stakeholders.

Business-Term Negotiations

• Personally lead strategic, high-value, and high-complexity contracts through the full procurement contract lifecycle, securing optimal outcomes across SLAs, scope, exit clauses, payment terms, and auto-renewals.
• Gather business requirements from internal stakeholders and translate them into enforceable contract language, preserving supplier relationships throughout.

Cross-Functional Partnership

• Develop criteria with Legal for contracts that can be executed without Legal engagement, reducing redline cycles by 50% through pre-approved clause libraries.
• Collaborate with Legal to develop and maintain fallback positions, escalating redlines outside approved positions for Legal review.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• Bachelor’s degree in Business, Law, or related field; JD strongly preferred
• 10+ years in procurement/contract management
• Proven track record closing complex, multi-year deals with global Tier-1 suppliers
• Deep experience embedding information security and data privacy terms into commercial agreements
• Prior in-house collaboration with General Counsel and CISO offices
• Master negotiator comfortable at the executive table; able to articulate ROI of contractual positions
• Proficiency with CLM platforms (Ironclad), Procurement platforms (Zip)
• Executive presence with exceptional communication, influence, and change-management capabilities.

Optional garnishes (Preferred Qualifications)

• Experience in a high-growth tech or marketplace environment, such as e-commerce or SaaS platforms

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

The Advertiser Optimization team is the decision-making engine of Instacart's $1B+ ads business. We own the systems responsible for Bidding, Pacing, Budgeting, and Targeting: converting stated advertiser goals into real-time auction actions. Our mission is to maximize realized Advertiser Value by deciding when to participate, how much to bid, and how fast to spend, all while balancing User Experience and Platform Revenue.

Responsibilities

• Design and evolve real-time bid optimization systems that translate advertiser goals (target ROAS, budget constraints) into optimal auction bids under uncertainty. Formulate the bidding problem as constrained optimization and build the feedback mechanisms that keep bids aligned with realized outcomes.
• Build intelligent budget pacing algorithms that distribute spend across time and auction opportunities. The core challenge: allocating a finite daily budget across stochastic demand while maximizing total value, subject to advertiser constraints and time-varying conversion dynamics.
• Develop the analytical frameworks that connect bidding, pacing, and budgeting into a coherent optimization objective.
• Shape auction mechanics including reserve pricing, multi-slot allocation, and bid-to-price mapping. Reason about mechanism design tradeoffs between advertiser outcomes, platform revenue, and marketplace efficiency.
• Own the full research-to-production loop: diagnose system behavior from large-scale data, formulate hypotheses, design experiments, ship production code, and measure impact. Write technical strategy documents that set the algorithmic direction for the team.

Requirements

• Graduate degree (Masters or PhD) in operations research, applied mathematics, control systems, computational economics, or a related quantitative field.
• 8+ years of experience building and deploying optimization or control systems in production environments (not just research prototypes).
• Strong foundation in at least two of: feedback control theory (PID, MPC), convex and stochastic optimization, auction theory and mechanism design, dynamic programming.
• Proficiency in one of the following languages: Go, Java, C++ for production systems and Python for data analysis and offline pipelines.
• Demonstrated ability to translate mathematical formulations into production code that runs at scale (millions of decisions per day, sub-100ms latency constraints).

Preferred Qualifications

• Experience with real-time bidding systems, ad auction optimization, or computational advertising at scale.
• Background in budget-constrained allocation methods. Experience with adaptive control or model-predictive control in production systems.
• Familiarity with causal inference and experimental design for evaluating algorithmic changes in marketplace settings.
• Track record of shaping technical strategy and driving cross-functional alignment between engineering, product, and data science.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

The successful candidate will establish a commercial playbook, close multiple complex AI engagements, build trust with retailer stakeholders, and feed market intelligence back to AI Solutions leadership.

Responsibilities:

• Establish a commercial playbook, including pricing frameworks, SOW templates, milestone- and outcome-based models, and multi-year partnership structures.
• Close multiple complex AI engagements from initial scoping through signed contract, with clean handoffs to delivery teams and clear accountability for commercial commitments.
• Build trust with retailer stakeholders at the VP level and above through disciplined, well-structured deal processes.
• Feed market intelligence from commercial negotiations back to AI Solutions leadership.

Requirements:

• 7+ years of experience in enterprise sales, commercial partnerships, or business development.
• Demonstrated ability to structure and negotiate sophisticated commercial agreements.
• Experience navigating lengthy enterprise procurement processes.
• Strong commercial acumen and executive presence.
• Comfort operating in an early-stage function where the commercial playbook is still being written.

Benefits:

• Highly market-competitive compensation.
• Sales Incentive Plan with a cash variable incentive target based on individual sales performance.
• New hire equity grant and annual refresh grants.

Salary Range:

• WA: $140,000-$148,000 USD
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $134,000-$141,500 USD
• All other states: $122,000-$128,500 USD
• CA, NY, CT, NJ: $146,000-$154,000 USD
• OTE Range: $173,500-$220,000 USD

Job Data by YubHub.

The successful candidate will establish a commercial playbook, close multiple complex AI engagements, build trust with retailer stakeholders, and feed market intelligence back to AI Solutions leadership.

Responsibilities:

• Establish a commercial playbook, including pricing frameworks, SOW templates, milestone- and outcome-based models, and multi-year partnership structures.
• Close multiple complex AI engagements from initial scoping through signed contract.
• Build trust with retailer stakeholders at the VP level and above.
• Feed market intelligence back to AI Solutions leadership.

Requirements:

• 7+ years of experience in enterprise sales, commercial partnerships, or business development.
• Demonstrated ability to structure and negotiate sophisticated commercial agreements.
• Experience navigating lengthy enterprise procurement processes.
• Strong commercial acumen and executive presence.

Preferred Qualifications:

• Prior experience selling technology solutions into grocery retail or adjacent consumer industries.
• Familiarity with emerging AI commercial models.

Benefits:

• Highly market-competitive compensation.
• Sales Incentive Plan.
• New hire equity grant.
• Annual refresh grants.

Salary Range: CAN$151,000-$159,000 CAD OTE Range: $208,500-$220,000 CAD

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events.

Why this role is on the menu

Instacart is growing its advertising business at pace, and our CPG brand partners need more than account management , they need a strategic partner who can connect the dots between retail media investment and real business outcomes. Without this role, a growing portfolio of mid-market brands won't get the dedicated attention needed to accelerate their growth on the platform. Twelve months from now, this person will have become the trusted advisor for 5–10 fast-growing brands, helping them unlock the full potential of Instacart's platform and becoming a critical driver of our ads revenue growth.

What you'll cook up in your first year

• Own and grow a portfolio of 5–10 mid-market CPG brands, building relationships deep enough with executive stakeholders that you become their first call when they're thinking about retail media investment.
• Hit and exceed quarterly and annual revenue targets by translating data-driven insights into compelling investment cases that move clients from transactional spend to strategic partnerships.
• Deliver monthly, quarterly, and annual business reviews that go beyond reporting , identifying growth opportunities and influencing how brands allocate their advertising budgets on Instacart.
• Build a library of differentiated sales collateral, case studies, and brand-specific narratives that make it easier for your clients to say yes , and for the broader team to replicate your wins.
• Become a recognized voice at the intersection of CPG and retail media, bringing insights from the field back to product, marketing, and insights teams to improve how Instacart serves this client segment.

The secret ingredients we're looking for

You're a consultative seller who leads with insight, not pitch decks. You know how to navigate complex organizations, build trust with senior stakeholders, and translate platform capabilities into outcomes that matter to CPG brands. You're comfortable in ambiguity, energized by a fast-moving environment, and motivated by the idea of building something that hasn't existed before.

Must-have pantry staples (Minimum Qualifications)

• 3–5+ years of experience in advertising sales, with a track record of managing and growing accounts
• 1+ year of experience working with CPGs , with working knowledge of KPIs and campaign performance
• Demonstrated ability to analyze data, extract business insights, and use them to influence client decision-making
• Strong written, verbal, and presentation skills , able to communicate clearly to both day-to-day contacts and C-suite stakeholders
• Comfortable working across tools like Excel/Google Sheets and familiar with CRM or sales tracking platforms
• High attention to detail with strong execution skills

Optional garnishes (Preferred Qualifications)

• Experience in retail media or CPG-focused sales, with knowledge of how brands measure ROI on platform advertising
• Consistent track record of quota attainment while building long-term client relationships, not just closing deals
• Familiarity with SQL or Tableau to independently pull and interpret data without relying on analytics support

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan

Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

WA$96,000-$125,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$93,000-$120,500 USD All other states$84,000-$109,500 USD CA, NY, CT, NJ$101,000-$131,000 USD OTE Range$152,000-$238,500 USD

Job Data by YubHub.

As a Sales Development Representative II, Emerging, you will own full-cycle sales in the emerging-market segment and directly shape how Instacart Business grows. You will be responsible for:

• Building a healthy, self-sourced pipeline of emerging-market logos through consistent outbound touches and pipeline coverage
• Generating net-new closed-won revenue in the emerging segment
• Developing repeatable, tested playbooks for prospecting and closing in the emerging segment
• Building meaningful cross-functional partnerships with Product, Engineering, Marketing, and Operations
• Establishing yourself as the go-to for emerging-market deal expertise

The ideal candidate will have:

• 2+ years of B2B sales experience in SDR, BDR, or AE roles, with a focus on outbound prospecting and new logo acquisition
• 1+ year owning a full sales cycle for SMB or emerging-market accounts
• A documented track record of meeting or exceeding quota
• Proficiency with Salesforce CRM and at least one sequencing tool
• Strong written and verbal communication skills

Optional qualifications include experience selling logistics, delivery, e-commerce, procurement, workplace/office services, foodservice, or expense management solutions, as well as familiarity with sales methodologies such as MEDDICC, BANT, or SPICED.

Job Data by YubHub.

We're hiring a Sales Development Representative II to own full-cycle sales in the emerging-market segment and directly shape how Instacart Business grows. This role sits at the intersection of outbound hustle and strategic product partnership, and the person who fills it will have a direct line of sight to how we scale from a team of 6 to a market leader.

Key Responsibilities:

• Build a healthy, self-sourced pipeline of emerging-market logos through consistent outbound touches and pipeline coverage.
• Generate net-new closed-won revenue in the emerging segment, from first touch through signed deal, with a track record of meeting or exceeding monthly and quarterly quota.
• Develop repeatable, tested playbooks for prospecting and closing in the emerging segment.
• Foster meaningful cross-functional partnerships with Product, Engineering, Marketing, and Operations.
• Establish a reputation as the go-to for emerging-market deal expertise.

Requirements:

• 2+ years of B2B sales experience in SDR, BDR, or AE roles, with a focus on outbound prospecting and new logo acquisition.
• 1+ year owning a full sales cycle for SMB or emerging-market accounts.
• Documented track record of meeting or exceeding quota.
• Proficiency with Salesforce CRM and at least one sequencing tool.
• Strong written and verbal communication skills.
• Ability to work West Coast hours; candidates based in the United States or Canada.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications:

• Experience selling logistics, delivery, e-commerce, procurement, workplace/office services, foodservice, or expense management solutions.
• Familiarity with sales methodologies such as MEDDICC, BANT, or SPICED.
• Proven experience building early-stage sales motions or playbooks in a high-growth or startup environment.
• Comfort running tailored demos and ROI/value narratives.
• Experience partnering with Product and Engineering to influence pilots, beta programs, or roadmap priorities.

Compensation and Benefits: Instacart provides highly market-competitive compensation and benefits. The base pay range for a successful candidate is dependent on their permanent work location. This role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

The Instacart Brand Partnerships team works with brands across the CPG landscape to help them succeed in digital retail media. As a Sales Associate, you'll manage and grow a portfolio of emerging brands, driving revenue through upsells, renewals, and new media adoption.

Key Responsibilities:

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem, including sponsored, display, video, and off-platform solutions
• Build data-driven business reviews and storytelling to connect campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and Instacart's role as a core retail media channel
• Maintain a high-velocity sales cadence in a fast-paced, metrics-driven environment
• Collaborate cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

Requirements:

• 2-4 years of experience in digital media sales, media buying, or CPG advertising, preferably in a quota-carrying sales role
• Strong data-driven storytelling skills, with the ability to synthesize campaign metrics into clear narratives
• A consultative sales approach with a track record of growing accounts through education and solution-selling
• Familiarity with the broader e-commerce landscape and retail media ecosystem
• Comfort with a high-activity sales environment, with strong organizational and prioritization skills
• Experience with tools like Salesforce, Google Suite, and Excel/Sheets; familiarity with ad platforms and AI tools is a bonus

What We Offer:

• Highly market-competitive compensation and benefits
• A base pay range of $58,000-$73,000, depending on location
• An OTE range of $82,500-$104,500
• A Sales Incentive Plan with cash variable incentives based on individual sales performance

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview The Instacart Brand Partnerships team is at the center of one of the most exciting transformations happening in retail media today. We work with brands across the CPG landscape to help them win at the digital shelf , connecting them to millions of shoppers actively purchasing groceries and everyday essentials online.

About the Team The Emerging team moves fast, uses data to storytell, and genuinely believes that the brands we work with are building the future of how people discover and buy products.

About the Job

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem , helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence , calls, emails, QBRs , in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

Minimum Qualifications

• 2-4 years of experience in digital media sales, media buying or CPG advertising. Preferably in a previous quota carrying sales role.
• Strong data driven storytelling skills, you can synthesize campaign metrics into clear, compelling narratives for brand partners
• A consultative sales approach with a track record of growing accounts through education and solution-selling
• Familiarity with the broader e-commerce landscape and retail media ecosystem (experience at a retailer, DSP, or CPG brand is a plus)
• Comfort with a high-activity sales environment , you're organized, responsive, and know how to prioritize
• Experience with tools like Salesforce, Google Suite, and Excel/Sheets; familiarity with ad platforms and AI tools is a bonus
• Genuine curiosity about where retail media is headed and how brands can win in it

Compensation Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. The base pay ranges for a successful candidate are: CA, NY, CT, NJ: $69,000-$73,000 USD WA: $67,000-$70,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $64,000-$67,500 USD All other states: $58,000-$61,000 USD OTE Range: $82,500-$104,500 USD

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

The Instacart Brand Partnerships team is at the center of one of the most exciting transformations happening in retail media today. We work with brands across the CPG landscape to help them win at the digital shelf , connecting them to millions of shoppers actively purchasing groceries and everyday essentials online.

About the Team

The Emerging team moves fast, uses data to storytell, and genuinely believes that the brands we work with are building the future of how people discover and buy products.

About the Job

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem , helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence , calls, emails, QBRs , in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

Minimum Qualifications

• 2-4 years of experience in digital media sales, media buying or CPG advertising. Preferably in a previous quota carrying sales role.
• Strong data driven storytelling skills, you can synthesize campaign metrics into clear, compelling narratives for brand partners
• A consultative sales approach with a track record of growing accounts through education and solution-selling
• Familiarity with the broader e-commerce landscape and retail media ecosystem (experience at a retailer, DSP, or CPG brand is a plus)
• Comfort with a high-activity sales environment , you're organized, responsive, and know how to prioritize
• Experience with tools like Salesforce, Google Suite, and Excel/Sheets; familiarity with ad platforms and AI tools is a bonus
• Genuine curiosity about where retail media is headed and how brands can win in it

Compensation

• Base pay range: $58,000-$73,000 USD depending on location
• OTE range: $82,500-$104,500 USD
• Sales Incentive Plan: cash variable incentive target based on individual sales performance

Job Data by YubHub.

As a Retention Sales Development Representative II, you will play a vital role in managing and growing the Scaled Cohort at Instacart. This position is responsible for increasing the active advertiser rate and driving incremental revenue growth by developing full-funnel media plans based on client objectives, including budget, bid, and campaign optimization recommendations.

Responsibilities:

• Develop and maintain strong relationships with advertisers, managing full end-to-end sales cycle, and client relationship post-launch
• Conduct a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment
• Create sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers
• Meet and exceed key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage
• Utilize SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing
• Ensure accurate contact mapping within the book of business and track contact movement updates
• Engage active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses
• Identify opportunities to standardize materials and processes to provide high-quality support at scale
• Deliver an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution

Minimum Qualifications:

• 1+ years of experience in a sales or business development role, preferably in the advertising and/or CPG industry
• Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships
• Proven track record of meeting or exceeding sales targets and KPIs
• Excellent organizational and project management skills
• Detail-oriented with a focus on accuracy and quality
• Ability to adapt to a fast-paced and dynamic environment

Preferred Qualifications:

• Strong advertising industry knowledge and understanding of CPG advertising is a plus
• Familiarity with CRM software (e.g., Salesforce) and sales engagement tools
• Familiarity with leveraging AI to assist in sales processes and maximize efficiency
• Experience working with and prioritizing a large book of business

Benefits:

• Highly market-competitive compensation
• Sales Incentive Plan
• OTE range: $59,500-$76,000 USD

Job Data by YubHub.

As a Retail Partner Manager, you will be responsible for managing retailers who have signed on to join the platform. Your responsibilities will include:

• Driving key business insights and recommending scalable growth strategies
• Implementing new operational processes
• Managing client needs
• Project and program managing key internal and external stakeholders
• Selling new offerings and opportunities

You'll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America.

To be successful in this role, you will need:

• 5-7 years of previous account management experience; MBA preferred, but not required
• Excellent communication skills with the ability to distill complex issues
• Experience with large data sets and ability to extract business insights from analysis
• Strong analytical skills
• Comfort with ambiguity and a rapidly evolving business landscape
• Solid stakeholder management skills, both for internal and external stakeholders
• Quick communication response times
• Ability to manage across functions and present to leadership
• Creative and structured problem-solver

Preferred qualifications include:

• Experience in negotiating sophisticated deals with retail, CPG or other commerce-based partnerships to drive revenue
• High level of overall business acumen and understanding of a variety of partner business models
• Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
• Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders
• Excellent project management, communication, and analytical skills
• Thrives in ambiguity and can chart a course with limited direction

In terms of compensation, this role offers a base pay range of CAN$158,000-$166,500 CAD, depending on the candidate's experience and skills. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

As a Retail Partner Manager, you will join the Retail Business Development team and manage retailers who have signed on to join the Instacart platform. Your responsibilities will include:

• Driving key business insights and recommending scalable growth strategies
• Implementing new operational processes and managing client needs
• Project and program managing key internal and external stakeholders
• Selling new offerings and opportunities
• Establishing a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
• Developing strategic plans to meet retail partners' needs
• Working with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
• Leading the launch process for new partners joining the Instacart marketplace
• Performing data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
• Establishing processes and reporting to help streamline the team's operations and add value to retailer relationships
• Devising strategies to help retail partners grow their business on Instacart
• Engaging, educating, collaborating, and problem-solving with external partners at all levels of the organization

Minimum qualifications:

• 5-7 years of previous account management experience
• Excellent communication skills with the ability to distill complex issues
• Experience with large data sets and ability to extract business insights from analysis
• Strong analytical skills
• Comfort with ambiguity and a rapidly evolving business landscape
• Solid stakeholder management skills, both for internal and external stakeholders
• Quick communication response times
• Ability to manage across functions and present to leadership
• Creative and structured problem-solver

Preferred qualifications:

• Experience in negotiating sophisticated deals with retail, CPG, or other commerce-based partnerships to drive revenue
• High level of overall business acumen and understanding of a variety of partner business models
• Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
• Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders
• Excellent project management, communication, and analytical skills
• Thrives in ambiguity and can chart a course with limited direction

In terms of compensation, Instacart provides highly market-competitive compensation and benefits in each location where employees work. The base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

As the policy landscape evolves, we need to deepen our grassroots presence across key regions of the country. This role focuses on expanding our public engagement footprint in the Midwest, mid-Atlantic, and the South, connecting with shoppers, customers, and community members who care about issues like protecting the independence and flexibility of app-based workers, preserving access to online savings for customers, and improving access to food security programs.

In this role, you will:

• Establish a structured cohort of Instacart shopper and customer advocates across priority markets, with regular in-person and virtual touchpoints
• Utilize digital organizing levers to drive grassroots engagement, with clear benchmarks to measure performance and campaign learnings applied continuously
• Monitor political and policy developments proactively, identifying strategic grassroots opportunities and surfacing them to leadership
• Collaborate with the Federal Affairs team to engage federal stakeholders and weave shopper, customer, and community voices into federal advocacy efforts
• Demonstrate rapid response capacity through time-sensitive policy campaigns, mobilizing Instacart advocates quickly and effectively

Must-have pantry staples (Minimum Qualifications):

• 5+ years of experience in grassroots organizing, community engagement, digital strategy, political campaigns, or public affairs
• Demonstrated ability to recruit, train, develop, and deploy advocate networks at scale
• Subject matter expertise on grassroots mobilization strategies
• Strong digital organizing skills, including CRM systems, advocacy platforms, email and SMS programs, and organic social engagement
• Metrics-driven mindset with experience tracking digital campaign performance and applying learnings for continuous improvement
• Excellent written and verbal communication skills
• Proactive self-starter who monitors political developments and identifies organizing opportunities
• Proven ability to manage multiple projects in a fast-paced environment

Optional garnishes (Preferred Qualifications):

• Experience with Quorum or similar CRM and advocacy platforms
• Background in gig economy, labor, food access, or tech policy issues
• Experience supporting elected official or government affairs team engagement
• Familiarity with Slack, Google Workspace, and AI tools

Instacart provides highly market-competitive compensation and benefits, with a base pay range for this role dependent on the candidate's permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart's global privacy program is scaling rapidly alongside the growth of its e-commerce, advertising, health, and AI-driven product lines, and the regulatory landscape is evolving faster than ever. This role exists to embed privacy into how Instacart builds and operates, ensuring product, engineering, data science, advertising, health, and business development teams have clear, practical guidance as they move quickly.

What you'll cook up in your first year

• Global privacy and data protection developments are actively monitored, with enforcement trends translated into clear, actionable guidance that business stakeholders can act on.
• New products and business initiatives across e-commerce, advertising, health, and AI-driven product lines are reviewed and counseled through privacy requirements, with compliant design embedded from the start.
• Instacart's advertising business operates with clear frameworks for data use, audience targeting, measurement, and consent, including well-governed restrictions on sensitive data in advertising contexts.
• Data sharing arrangements with retail partners, advertisers, vendors, and subsidiaries are assessed and governed, with DPA, BAA, and cross-border transfer mechanisms (SCCs, DPF) in place.
• Privacy program operations are strengthened: PRAs and DPIAs are supported, intake and documentation processes run effectively, and standard guidance, templates, playbooks, and training materials make privacy requirements accessible and scalable across the organization.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• J.D. from a top-tier law school; membership in at least one U.S. state bar (California required or ability to register as in-house counsel)
• 6+ years of experience focused on privacy and data protection, at a leading law firm, in-house, or both
• Deep working knowledge of CCPA, GDPR, HIPAA, and the evolving landscape of U.S. state privacy and health data laws
• Experience advising on adtech, data sharing, and consumer data use in a retail, e-commerce, or platform environment
• Strong ability to translate complex legal requirements into practical, business-oriented guidance for non-legal stakeholders

Optional garnishes (Preferred Qualifications)

• Experience with AI governance and privacy-by-design in ML/AI product development
• Experience in AdTech

Compensation and Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview At Arpalus, recently acquired by Instacart, we build AI-powered computer vision and AR technology that turns a phone camera into a precise sensing tool - real-time object detection, scanning, and spatial understanding shipped as a mobile product. Our tech runs on real devices, in real environments, under messy real-world conditions.

As a Principal Computer Vision Engineer, you'll join our core AI team and help craft best-in-class perception systems that power our real-time retail analytics. You'll solve genuinely hard problems in computer vision, bridging the gap between cutting-edge research and highly optimized production pipelines.

Responsibilities:

• Architect and Own: Drive the evolution of our core computer vision pipelines, taking algorithms from initial research and training through to highly optimized production deployment.
• Blend Classic & AI: Design and implement robust classic computer vision algorithms alongside deep learning architectures to solve complex spatial, alignment, and tracking challenges.
• Model Development: Train, evaluate, and fine-tune state-of-the-art deep learning models for object detection, classification, and advanced segmentation.
• Optimize for Production: Build and optimize high-performance inference pipelines in Python and C++, leveraging optimization tools like TensorRT and CUDA to ensure low-latency execution.
• Technical Leadership: Drive technical excellence across the AI stack, evaluating new architectures, standardizing our training methodologies, and making pragmatic tradeoffs between accuracy, speed, and compute constraints.
• Deliver End-to-End: Handle technical design, clean architecture, implementation, observability, and iterative improvements of our perception engine.

Minimum Qualifications:

• 6+ years of industry experience in computer vision, machine learning, or a related field.
• Deep expertise in classic computer vision techniques, including strong practical knowledge of optical flow, multi-view geometry, feature matching, and homography estimation (e.g., using OpenCV).
• Strong foundational understanding of modern deep learning architectures, specifically for object detection, image classification, and semantic/instance segmentation.
• Production-level programming skills in Python.
• Extensive hands-on experience with PyTorch and building scalable model training and evaluation pipelines.
• Proven track record of optimizing complex algorithms for deployment in resource-constrained or real-time environments.

Preferred Qualifications:

• Familiarity with state-of-the-art segmentation frameworks and zero-shot/foundation models (e.g., SAM, Mask2Former, Grounding DINO).
• Experience working alongside mobile teams to integrate computer vision models into native SDKs (iOS/Android).
• Experience translating computer vision algorithms into Apple frameworks and iOS.
• Background in retail tech or AR-based scanning applications.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.

Why this role is on the menu

Instacart operates at the intersection of food access, gig economy labor, and marketplace regulation, making legislative and regulatory engagement a core business function. As the regulatory landscape around gig economy platforms, marketplace operators, and labor practices continues to evolve rapidly, the Legislative and Labor Team needs a skilled lawyer to analyze emerging requirements, build compliance frameworks, and shape the regulatory conversation before it shapes Instacart.

What you'll cook up in your first year

• Cross-functional regulatory responses are coordinated with clarity: Policy and Government Affairs, Operations, Product, and Communications teams have a consistent, well-analyzed legal perspective on legislative matters affecting Instacart's operations.
• A comprehensive review of legislation impacting gig economy participants, marketplaces, retailers, and consumers is complete, with actionable legal guidance delivered to business partners to drive compliant operations.
• Legal frameworks and compliance best practices for meeting legislative and regulatory mandates are developed and documented, giving the company a foundation to navigate evolving requirements with confidence.
• Instacart's relationships with external counsel, trade associations, and industry partners are actively managed, with cross-industry initiatives underway that contribute to shaping the regulatory conversation in favor of gig economy innovation.
• Expertise in emerging areas of law relevant to Instacart's business is built and shared internally, ensuring the team is prepared to respond to new legal challenges as they arise.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• Juris Doctor (JD) degree.
• 6+ years of experience practicing law.
• Demonstrated ability to synthesize, analyze, and provide precise legal advice in response to legislative updates.
• Experience working with legislative bodies, government agencies, or regulatory matters.
• Proven success in supporting compliance initiatives and executing legal frameworks.
• Understanding of legislative processes and the regulatory landscape.

Optional garnishes (Preferred Qualifications)

• Experience with legislative or regulatory strategy
• Labor law experience as a plus
• Familiarity with issues facing marketplace platform companies, gig economy platform companies, or similarly highly regulated businesses

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart's Retail Insights team sits at the intersection of the industry's richest grocery data, our most strategic retail partnerships, and the CPG category intelligence that powers growth across the platform. As our retailer relationships scale and the complexity of our business deepens, we need someone who can turn that data into decisions , not just reports.

We're hiring an Insights Manager II to serve as the analytical backbone for a portfolio of key grocery retail partners, translating ambiguous business questions into clear answers and actionable strategies. This role sits at the intersection of data, storytelling, and commercial impact, and the person who fills it will have a direct line of sight to how Instacart grows its most important partnerships.

What you'll cook up in your first year

• Retailer partners make better, faster decisions backed by your analysis.
• Root causes get found, not just flagged. When performance dips or opportunities surface, you've established a reputation for going deeper than the dashboard , your deep-dive analyses have directly influenced how partners run their business on Instacart.
• QBRs and sell-in conversations land with impact. You've partnered with Business Development to craft business cases and quarterly business reviews that are analytically rigorous, narratively compelling, and tied to outcomes retailers care about.
• Cross-functional teams are better equipped to answer "why" and "what's next." You've built or improved internal tools, frameworks, and narratives that help stakeholders move from raw data to clear direction , and the "so what" is never left unanswered.
• You're the go-to expert on your category and partner landscape. Internal teams rely on you as the subject matter expert on macro business, operational, and customer trends across your set of retailers , and that expertise shapes strategy, not just reporting.

The secret ingredients we're looking for

You think in outcomes, not outputs. You're as comfortable in a SQL query as you are in a boardroom presentation, and you know that neither matters unless the insight lands with the right person at the right moment.

Must-have pantry staples (Minimum Qualifications)

• Strong SQL skills, including writing complex queries to pull and analyze data
• Strong presentation and communication skills, with experience presenting to senior internal and external stakeholders
• Intellectual curiosity and a drive to get to the root cause of a problem
• Hands-on AI experience and knowledge, including applying AI tools to analytical workflows

Optional garnishes (Preferred Qualifications)

• Deeper technical experience, such as detailed modeling and dashboarding
• Experience at a technology company
• Experience in consulting or finance

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart Business (inclusive of Instacart Health) is scaling fast, and our commercial teams, leadership, and external partners need reliable, high-quality data to keep pace with it. We're hiring a Business Insights Lead to own this end to end , building the reporting infrastructure, analytical frameworks, and insights delivery that turn raw data into decisions.

What you'll cook up in your first year

• A reporting system GTM leaders trust: partner-level insights and dashboards that give every leader timely, accurate visibility into business performance without having to ask for it.
• An external partner reporting program running like clockwork: clear frameworks, reliable delivery cadences, and consistent data quality across every partner-facing output.
• A track record of surfaced opportunities: deep-dive analyses that diagnosed performance gaps and pointed the business toward real, actionable growth across Instacart Business and Health.
• Recurring analytical programs , retention, cohort analysis, pipeline health , running on their own and tracking the metrics that matter most to commercial success.
• A stronger analytics foundation for the business: closed gaps in reporting coverage, scalable self-service tools, and cross-functional partnerships that make the underlying data infrastructure work harder for everyone.

The secret ingredients we're looking for

This role calls for someone who's equally comfortable building analytical infrastructure and telling the story behind the numbers , an operator who can move from a SQL query to a stakeholder-ready narrative without losing rigor along the way.

Must-have pantry staples (Minimum Qualifications)

• 5+ years of experience in analytics, business intelligence, or insights, including 2+ years in a B2B, commercial, or GTM-facing context.
• A track record of owning end-to-end reporting programs , from data sourcing and modeling to delivery and stakeholder communication.
• Strong proficiency in SQL and at least one BI/visualization tool (e.g., Tableau, Looker, Mode).
• Experience building and maintaining recurring, full business-line reports and analytical frameworks at scale.
• Strong communication skills , able to frame analytical findings clearly and influence decision-making across cross-functional partners and leadership.
• Familiarity with sales performance metrics, pipeline tracking, and customer retention frameworks.
• Comfortable operating in a fast-paced, ambiguous environment where priorities evolve and business context matters as much as technical skill.

Optional garnishes (Preferred Qualifications)

• Experience in a technology, marketplace, or B2B sales environment.
• Familiarity with CRM data (e.g., Salesforce) and how it connects to downstream reporting and analytics.
• Experience building or contributing to external partner-facing reporting programs.
• A track record of turning ambiguous problem statements into clear, scalable analytical outputs.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart Business (inclusive of Instacart Health) is scaling fast, and our commercial teams, leadership, and external partners need reliable, high-quality data to keep pace with it. We're hiring a Business Insights Lead to own this end to end , building the reporting infrastructure, analytical frameworks, and insights delivery that turn raw data into decisions.

What you'll cook up in your first year

• A reporting system GTM leaders trust: partner-level insights and dashboards that give every leader timely, accurate visibility into business performance without having to ask for it.
• An external partner reporting program running like clockwork: clear frameworks, reliable delivery cadences, and consistent data quality across every partner-facing output.
• A track record of surfaced opportunities: deep-dive analyses that diagnosed performance gaps and pointed the business toward real, actionable growth across Instacart Business and Health.
• Recurring analytical programs , retention, cohort analysis, pipeline health , running on their own and tracking the metrics that matter most to commercial success.
• A stronger analytics foundation for the business: closed gaps in reporting coverage, scalable self-service tools, and cross-functional partnerships that make the underlying data infrastructure work harder for everyone.

The secret ingredients we're looking for

This role calls for someone who's equally comfortable building analytical infrastructure and telling the story behind the numbers , an operator who can move from a SQL query to a stakeholder-ready narrative without losing rigor along the way.

Must-have pantry staples (Minimum Qualifications)

• 5+ years of experience in analytics, business intelligence, or insights, including 2+ years in a B2B, commercial, or GTM-facing context.
• A track record of owning end-to-end reporting programs , from data sourcing and modeling to delivery and stakeholder communication.
• Strong proficiency in SQL and at least one BI/visualization tool (e.g., Tableau, Looker, Mode).
• Experience building and maintaining recurring, full business-line reports and analytical frameworks at scale.
• Strong communication skills , able to frame analytical findings clearly and influence decision-making across cross-functional partners and leadership.
• Familiarity with sales performance metrics, pipeline tracking, and customer retention frameworks.
• Comfortable operating in a fast-paced, ambiguous environment where priorities evolve and business context matters as much as technical skill.

Optional garnishes (Preferred Qualifications)

• Experience in a technology, marketplace, or B2B sales environment.
• Familiarity with CRM data (e.g., Salesforce) and how it connects to downstream reporting and analytics.
• Experience building or contributing to external partner-facing reporting programs.
• A track record of turning ambiguous problem statements into clear, scalable analytical outputs.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Marketing & Communications shapes how Instacart shows up in the world. As the organization evolves and its leadership operates at increasing levels of complexity, people decisions need a dedicated strategic partner who can keep up. You'll work directly with Marketing & Communications leaders at the Sr Director and VP levels, bringing the connective tissue between business strategy and talent: proactive org design, leadership coaching that actually sticks, and people practices that hold up as the function scales.

What you’ll cook up in your first year

• Senior Marketing & Communications leaders , at the Sr. Director and VP level , have a trusted strategic advisor shaping how they build, develop, and retain their teams, so people decisions are made with confidence and are visibly tied to business outcomes.

• Organizational health across Marketing & Communications is measurable and improving: talent trends are surfaced early, retention risks are flagged before they become attrition, and the team is structured to scale sustainably.

• A cohesive talent strategy is in place for Marketing & Communications , covering attraction, engagement, and development of diverse, high-caliber talent , that positions the org to compete in a tight market.

• Change doesn’t catch the team flat-footed: leaders and employees move through transitions with clarity, supported by communication strategies and change management plans that you own end-to-end.

• People Team Centers of Excellence are better calibrated to the needs of Marketing & Communications because you’ve brought business context into their planning , pushing back where needed and ensuring programs land with impact, not just intent.

The secret ingredients we’re looking for

Must-have pantry staples (Minimum Qualifications)

• 3–5 years of HRBP experience in a high-growth technology company, with 7+ years of overall HR or related experience.

• Proven ability to independently lead all aspects of the talent management lifecycle , performance management, org design, calibration, engagement, and leadership development , with minimal oversight.

• Demonstrated track record of coaching and influencing Director and VP+ level leaders with autonomy and confidence, shaping organizational strategy and decisions.

• Exceptional written and verbal communication skills, including the ability to craft clear narratives, build change management plans, and influence across all levels of an organization.

• Analytical mindset with the ability to use data and financial metrics to surface actionable insights and drive strategic planning.

• Strong business acumen with the ability to assess downstream impacts of decisions across functions and connect people strategies to company-wide priorities.

• Working knowledge of employment law and its application in day-to-day people operations.

• BA/BS degree in a relevant field.

Optional garnishes (Preferred Qualifications)

• Prior experience supporting Marketing or Communications organizations.

• Comfort , and genuine enthusiasm , for operating in environments of rapid growth and change.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ$149,000-$157,000 USDWA$142,000-$150,000 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$136,000-$143,500 USDAll other states$124,000-$131,000 USD

Job Data by YubHub.

As a Growth Media Marketing Manager, Paid Search, you will be responsible for managing paid search campaigns across Google Ads and Microsoft Ads, driving reliable new customer acquisition at scale, and maintaining precision in day-to-day execution.

What you'll cook up in your first year

• Execute paid search campaigns with accuracy and consistency, driving reliable new customer acquisition at scale across multiple accounts simultaneously.
• Manage multi-million dollar monthly budgets with precision, maintaining spend alignment and campaign efficiency across all accounts.
• Continuously optimize and maintain large-scale campaign structures, including keyword management, bid strategies, ad copy, landing pages, and audience targeting.
• Track, analyze, and present campaign performance on a regular cadence, surfacing insights proactively and identifying and resolving campaign health issues.
• Support A/B tests and marketing experiments with Data Science, Analytics, and Product teams.

The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications)

• 3-6 years of hands-on experience managing paid search campaigns directly within Google Ads and Microsoft Ads platforms.
• Experience managing large paid search budgets, with exposure to programs involving $5M+ in monthly spend preferred.
• Strong analytical skills with demonstrated experience optimizing toward performance metrics such as CPA, ROAS, ROI, LTV, and CAC.
• Proficiency in Excel or Google Sheets for performance analysis, budget tracking, and reporting.
• Proven ability to follow detailed operational processes and SOPs with consistency, accuracy, and a high attention to detail.
• Strong written and verbal communication skills, with experience presenting performance insights and updates to internal stakeholders.
• Bachelor's degree in Marketing, Business, Economics, or a related field, or equivalent practical experience.

Optional garnishes (Preferred Qualifications)

• Experience working within a structured, process-driven in-house marketing team or agency environment managing enterprise-scale SEM programs.
• Familiarity with marketing measurement, attribution methodologies, and incrementality testing frameworks.
• Experience supporting or collaborating on A/B experiments alongside analytics or data science teams.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart's business depends on navigating an evolving patchwork of state and local policy, and the Pacific Northwest is an active front in that landscape. Without dedicated, expert representation, key policymakers in the region lack a clear picture of how Instacart's platform benefits their constituents and the broader ecommerce ecosystem. This role exists to close that gap: building durable relationships with elected officials and stakeholders, shaping legislative and regulatory outcomes, and ensuring Instacart is never caught flat-footed by policy shifts.

What you'll cook up in your first year

• A robust policymaker relationship network is established across northwest state and local government, with clear coverage of key officials and influencers and the potential to expand into additional states based on demand.
• Legislative, regulatory, and political strategies are crafted and executed to advance Instacart's state and local policy goals, including hearing preparation, testimony delivery, and regulatory proceeding participation.
• A coalition of third-party political, advocacy, and industry allies is built and maintained to support strategic policy objectives, including active representation in trade associations.
• Cross-functional collaboration with Policy Development, Legal, and Public Engagement teams results in integrated advocacy campaigns and coherent state and local policy solutions for key legislative priorities.
• External consultant relationships and annual government affairs budgets are managed effectively, with regular reporting cadences and internal materials keeping cross-functional stakeholders informed of policy developments.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 5+ years of state or local government, policy, or corporate government relations experience
• Established policymaker relationships with confidence engaging elected officials and executives alike
• Deep understanding of state and local lawmaking and regulatory processes
• Strategic thinker with polished oral and written presentation skills
• Proven ability to thrive under pressure, balancing long and short-term priorities to deliver results
• Resourceful and entrepreneurial with a bias towards action, and willingness to travel frequently
• Collaborative approach with a positive, can-do attitude, and adherence to internal rules and protocols for travel, expenses, budgeting, and tracking

Optional garnishes (Preferred Qualifications)

• Expertise in labor/workforce, ecommerce, or tech policy
• Experience with Slack

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart's Policy & Government Affairs department advocates for public policy outcomes that support the long-term growth of our business and the success of our key stakeholders. This role leads Instacart's state and local government affairs in the midwest United States, where policymakers need to understand our business and its positive impact on their communities.

What you'll cook up in your first year

• Relationships with key policymakers and influential state and local government-oriented stakeholders are established across the midwest and central region, with policymakers educated on the value of Instacart's business to their constituents and the ecommerce landscape
• Legislative, regulatory and political strategies are crafted and executed to achieve state and local policy goals, supported by well-prepared hearings, regulatory proceedings and testimony in-person, virtually, or in writing
• Instacart is represented in midwestern and central region trade associations and industry coalitions, and third party political, advocacy and industry allies are built to support strategic policy objectives
• State and local policy solutions and comprehensive advocacy campaigns for key legislative priorities are created with Policy Research and Development, legal partners, other internal stakeholders and the Public Engagement team
• Cross-functional stakeholders are regularly educated on legislation and regulatory matters, with new policy developments reported on a regular cadence through weekly reports and other internal materials, and annual budgets and external consultants managed to reflect changing government affairs needs

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• You have 5+ years of state or local government, policy or corporate government relations experience
• You have established policymaker relationships and you confidently interact with elected officials and executives alike
• You have a deep understanding of state and local lawmaking and regulatory processes
• You are a strategic thinker with polished oral and written presentation skills
• You thrive under pressure and can balance long and short-term priorities to deliver results
• You are resourceful and entrepreneurial with a bias towards action
• You are willing to travel frequently
• You are collaborative and bring a positive, can-do attitude to our table

Optional garnishes (Preferred Qualifications)

• Expertise in labor/workforce, ecommerce or tech policy preferred
• Experience with Slack preferred

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

Overview

The Logistics Product team owns the multi-sided fulfillment engine that powers every order on the platform. We deliver fast and affordable delivery and pickup for customers; flexible, reliable, and competitive earnings for shoppers; and continuously improving efficiency and quality for the marketplace as a whole.

About the Role

We're looking for a Director of Product to lead the Logistics product organization and take it to its next phase of growth. This is a highly visible leadership role with executive sponsorship, owning a pillar with company-wide impact on Instacart's long-term growth and profitability.

Responsibilities

• Own the multi-year product vision, strategy, and roadmap for Logistics , spanning service coverage, delivery speed, order batching and routing, shopper matching, positioning, and pay , and drive cross-company momentum behind it.
• Partner with the company's executive leadership to define, prioritize, and deliver the strategy, translating complex, interconnected tradeoffs into crisp narratives that align the organization.
• Solve complex fulfillment problems and build 0-to-1 products and services that create synergistic value across customers, shoppers, and retailers, while continuously improving efficiency, speed, and quality at scale.
• Lead, hire, develop, and grow a high-performing team of product managers; establish operating rhythms, hiring plans, and development frameworks that build a healthy, high-trust team and develop leaders who set the pace.
• Act as a trusted partner to engineering and ML leadership on complex, high-stakes technical tradeoffs; anticipate where to focus the team ahead of the business impact becoming obvious.
• Define clear success metrics and maintain a rigorous experimentation portfolio with a consistent cadence, using data, first-principles thinking, and user research to make sound, sometimes irreversible, tradeoffs.
• Lead cross-org initiatives that measurably improve org health, and mentor and uplevel PMs across the broader organization.

Requirements

• 10+ years of product management or similar experience, including 4+ years managing and developing product managers (including senior PMs).
• Strong marketplace or systems thinking , the ability to reason about multi-sided marketplace interactions and long-term vs. short-term tradeoffs, heavily informed by data as well as user research.
• Proven track record leading multi-quarter initiatives and delivering impactful products measured by hard business outcomes (e.g., cost, speed, quality).
• Strong technical fluency with ML- and algorithms-driven products; comfortable working through complex technical tradeoffs alongside engineering and ML leaders.
• Excellent written and verbal communication; able to influence executive leadership and align cross-functional teams in a complex domain.
• Demonstrated ability to hire, develop, and retain high-performing PMs and build healthy, high-trust teams.

Benefits

• Highly market-competitive compensation
• New hire equity grant
• Annual refresh grants
• Flexible remote work policy

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview About the Team

Instacart’s Logistics Product team owns the multi-sided fulfillment engine that powers every order on the platform. We deliver fast and affordable delivery and pickup for customers; flexible, reliable, and competitive earnings for shoppers; and continuously improving efficiency and quality for the marketplace as a whole. Logistics runs on ML and optimization at its core , how we batch orders, match them to shoppers, position and pay shoppers for their work, and route them physically , making this one of the most technically deep and commercially consequential product areas at Instacart.

About the Role

We’re looking for a Director of Product to lead the Logistics product organization and take it to its next phase of growth. This is a highly visible leadership role with executive sponsorship, owning a pillar with company-wide impact on Instacart’s long-term growth and profitability. You will set the multi-year vision and strategy for Logistics, lead and grow a team of product managers, and partner closely with engineering, machine learning, data science, and operations to build products that generate value for all sides of the marketplace.

Responsibilities

• Own the multi-year product vision, strategy, and roadmap for Logistics , spanning service coverage, delivery speed, order batching and routing, shopper matching, positioning, and pay , and drive cross-company momentum behind it.
• Partner with the company’s executive leadership to define, prioritize, and deliver the strategy, translating complex, interconnected tradeoffs into crisp narratives that align the organization.
• Solve complex fulfillment problems and build 0-to-1 products and services that create synergistic value across customers, shoppers, and retailers, while continuously improving efficiency, speed, and quality at scale.
• Lead, hire, develop, and grow a high-performing team of product managers; establish operating rhythms, hiring plans, and development frameworks that build a healthy, high-trust team and develop leaders who set the pace.
• Act as a trusted partner to engineering and ML leadership on complex, high-stakes technical tradeoffs; anticipate where to focus the team ahead of the business impact becoming obvious.
• Define clear success metrics and maintain a rigorous experimentation portfolio with a consistent cadence, using data, first-principles thinking, and user research to make sound, sometimes irreversible, tradeoffs.
• Lead cross-org initiatives that measurably improve org health, and mentor and uplevel PMs across the broader organization.

Requirements

• 10+ years of product management or similar experience, including 4+ years managing and developing product managers (including senior PMs).
• Strong marketplace or systems thinking , the ability to reason about multi-sided marketplace interactions and long-term vs. short-term tradeoffs, heavily informed by data as well as user research.
• Proven track record leading multi-quarter initiatives and delivering impactful products measured by hard business outcomes (e.g., cost, speed, quality).
• Strong technical fluency with ML- and algorithms-driven products; comfortable working through complex technical tradeoffs alongside engineering and ML leaders.
• Excellent written and verbal communication; able to influence executive leadership and align cross-functional teams in a complex domain.
• Demonstrated ability to hire, develop, and retain high-performing PMs and build healthy, high-trust teams.

Benefits

• Highly market-competitive compensation
• New hire equity grant
• Annual refresh grants

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

Instacart's Enterprise Solutions team partners with Global grocery and retail chains to power their digital commerce through StorefrontPro, Enterprise API (Fulfillment and Ads), CarrotAds, and adjacent Enterprise Solutions products. We're seeking a Director, Customer Success to lead the Customer Success organization , accountable for post-live value realization across the enterprise software portfolio.

Responsibilities

• Lead the Customer Success organization for the Enterprise Solutions portfolio , owning value realization, outcomes end to end, and partner closely with BD, who owns NRR, GRR, and expansion, by providing account health, risk signal, and expansion readiness.
• Build and develop a senior consultative CS bench by hiring, sponsoring, and ramping Customer Success Managers who engage with retailer executives on ecommerce strategy, merchandising, and operations and who can credibly influence retailer P&L outcomes and roadmap adoption.
• Manage senior managers leading segments, setting standards for what good looks like across the CSM’s , including QBR quality, growth planning, executive engagement, and renewal execution.
• Operate in a BD-led commercial environment as a true commercial peer to BD , preserving BD's ownership of the primary commercial relationship while owning post-sale accountability and surfacing churn, expansion, and escalation signal early and clearly.
• Partner with the Director of Enterprise Architecture & Engineering on shared-account coordination , ensuring the cross-org account team ( CS + Technical Account Managers (TAM’s) ) functions as one team to the retailer despite the functional ownership, with co-authored protocols and clean escalation paths.
• Define and enforce the CSM/TAM boundary based on segmentation , CSM’s lead retailer-executive engagement, value realization, and growth planning, while TAM’s own technical delivery, configuration, and issue resolution, so that CSM capacity stays focused on strategic advisory, not technical execution.
• Own the consultative transformation roadmap , talent strategy, comp structure, operating cadence, and tooling shifts required to evolve CS from a feature-enablement function into a strategic business advisory function.
• Partner with the Director of Retailer Delivery on the implementation-to-success motion as a managed lifecycle (not a document handoff) , ensuring CS is engaged early, named handoff criteria are met, and accounts transition cleanly into early-lifecycle growth ownership.
• Operationalize the retailer segmented model in CS , applying high-touch coverage and scaled/digital-first models, with clear exception protocols and capacity guardrails.
• Build a structured retailer-signal feedback loop into Product , using CS engagements to surface durable patterns (not anecdotes), instrument adoption of roadmap items, and hold CS accountable for adoption outcomes.
• Apply AI augmentation to scale CS coverage and quality without linear headcount growth , including health monitoring, account-prep automation, QBR/insight generation, and signal triage , partnering with the Technical org on tooling roadmap and adoption.
• Represent the post-sale narrative for the portfolio to senior leadership , integrating retention, growth, churn risk, executive-account temperature, and pipeline outlook , and serve as the Director-level escalation point for retailer relationships when CSM-led engagement is insufficient.

Requirements

• 8+ years of enterprise customer success, account management, or post-sale leadership at a B2B SaaS or enterprise technology company.
• Direct, accountable leadership of a customer success organization responsible for adoption velocity, time-to-value, health score, at-risk portfolio, CSAT, QBR quality and support BD with GRR, NRR, and expansion.
• Track record of managing managers with demonstrated ability to set standards and develop senior leaders without micromanagement.
• Ownership of a CS book of business or post-sale P&L of meaningful scale (e.g., $1000M+ ARR) with documented outcomes on Adoption, NRR, GRR, or expansion.
• Proven success operating in a BD- or Sales-led commercial environment , clear instinct for where the CS lane begins and ends, comfort with shared standards rather than rigid RACI/process.
• Demonstrated executive presence with enterprise customer counterparts (VP / SVP / C-level), including the ability to deliver hard news, navigate escalations, and rebuild trust after issues.
• Experience designing and operating segmented CS coverage models (high-touch for strategic accounts, scaled/digital for the long tail), including capacity planning and exception handling.
• Hands-on experience hiring senior CS talent , with a clear point of view on profile, comp, and ramp.
• Strong background having operated in an end to end post sales service delivery ecosystem with strong CS interaction with Business Development/Sales, Delivery, Technical and Product teams.

Benefits

• Highly market-competitive compensation and benefits
• Base pay range: $192,000-$243,000 depending on location
• Eligible for new hire equity grant and annual refresh grants

Job Data by YubHub.

Overview

Instacart's Enterprise Solutions team partners with Global grocery and retail chains to power their digital commerce through StorefrontPro, Enterprise API (Fulfillment and Ads), CarrotAds, and adjacent Enterprise Solutions products. As a Director of Customer Success, you will lead senior managers and Customer Success Managers who serve as the strategic advisor of Instacart to retailer executives.

Responsibilities

• Lead the Customer Success organization for the Enterprise Solutions portfolio , owning value realization, outcomes end to end, and partner closely with BD, who owns NRR, GRR, and expansion.
• Build and develop a senior consultative CS bench by hiring, sponsoring, and ramping Customer Success Managers who engage with retailer executives on ecommerce strategy, merchandising, and operations.
• Manage senior managers leading segments, setting standards for what good looks like across the CSM’s , including QBR quality, growth planning, executive engagement, and renewal execution.
• Operate in a BD-led commercial environment as a true commercial peer to BD , preserving BD's ownership of the primary commercial relationship while owning post-sale accountability.
• Partner with the Director of Enterprise Architecture & Engineering on shared-account coordination , ensuring the cross-org account team (CS + Technical Account Managers (TAM’s)) functions as one team to the retailer.
• Define and enforce the CSM/TAM boundary based on segmentation , CSM’s lead retailer-executive engagement, value realization, and growth planning, while TAM’s own technical delivery, configuration, and issue resolution.
• Own the consultative transformation roadmap , talent strategy, comp structure, operating cadence, and tooling shifts required to evolve CS from a feature-enablement function into a strategic business advisory function.
• Partner with the Director of Retailer Delivery on the implementation-to-success motion as a managed lifecycle.
• Operationalize the retailer segmented model in CS , applying high-touch coverage and scaled/digital-first models, with clear exception protocols and capacity guardrails.
• Build a structured retailer-signal feedback loop into Product , using CS engagements to surface durable patterns.
• Apply AI augmentation to scale CS coverage and quality without linear headcount growth , including health monitoring, account-prep automation, QBR/insight generation, and signal triage.
• Represent the post-sale narrative for the portfolio to senior leadership , integrating retention, growth, churn risk, executive-account temperature, and pipeline outlook.

Requirements

• 8+ years of enterprise customer success, account management, or post-sale leadership at a B2B SaaS or enterprise technology company.
• Direct, accountable leadership of a customer success organization responsible for adoption velocity, time-to-value, health score, at-risk portfolio, CSAT, QBR quality and support BD with GRR, NRR, and expansion.
• Track record of managing managers with demonstrated ability to set standards and develop senior leaders without micromanagement.
• Ownership of a CS book of business or post-sale P&L of meaningful scale (e.g., $1000M+ ARR) with documented outcomes on Adoption, NRR, GRR, or expansion.

Preferred Qualifications

• Experience transforming a CS function from reactive enablement into proactive business advisory.
• Track record of building or scaling seasoned strategist roles inside a CS org.
• Experience operating with a separate technical TAM function on shared enterprise accounts.
• Background applying AI to CS workflows.
• Familiarity with the BD/CS interface in commercially complex enterprise sales motions.
• Deep familiarity with enterprise retail, grocery, ecommerce platforms, retail media, or adjacent complex B2B domains.

Job Data by YubHub.

We're building a new, distinctive pillar of the Instacart Platform , an emerging portfolio of AI-driven retailer solutions , and the go-to-market infrastructure to scale it.

As a Director of AI Solutions Strategy & Planning, you will lead the development of a comprehensive GTM strategy for Instacart's AI-driven solutions, spanning consumer experiences, ecommerce analytics, and enhanced retailer workflows.

Key responsibilities:

• Develop a GTM strategy for AI-driven solutions, including consumer experiences, ecommerce analytics, and enhanced retailer workflows
• Establish cross-functional alignment across Product, Sales, Marketing, Finance, and Legal
• Launch pilot programs and experimentation frameworks to validate AI-powered products with real retailer feedback
• Enable sales teams with AI-specific strategies, enablement materials, and training programs
• Conduct market intelligence and competitive analysis to inform product and commercialization decisions

Must-have qualifications:

• 8+ years of experience in strategy, product commercialization, or GTM planning
• Proven track record of defining and executing strategies for emerging offerings and driving measurable market impact
• Experience developing GTM strategies for AI-powered products, retailer solutions, or enterprise technology platforms
• Deep understanding of AI technologies and ability to translate technical concepts into business value
• Expertise in product positioning, pricing frameworks, and solution packaging
• Strong analytical capabilities, including experience with modeling, forecasting, and evaluating solution performance
• Exceptional cross-functional leadership skills
• Excellent written and verbal communication skills
• Strong quantitative skills

Preferred qualifications:

• Familiarity with conversational AI, ecommerce analytics, or retail technology applications
• Advanced knowledge of AI product monetization models
• MBA or advanced degree in business, technology, or a related field

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

Instacart is building a new, distinctive pillar of the Instacart Platform , an emerging portfolio of AI-driven retailer solutions , and the go-to-market infrastructure to scale it is being built right now. The opportunity is real, but translating it into scalable commercialization frameworks, pricing strategies, and GTM plans requires specialized expertise and a dedicated strategy and planning leader.

What you'll cook up in your first year

• A comprehensive GTM strategy for Instacart's AI-driven solutions is defined and in motion , spanning consumer experiences, ecommerce analytics, and enhanced retailer workflows , with clear positioning, pricing frameworks, and retailer onboarding playbooks in place.
• Cross-functional alignment across Product, Sales, Marketing, Finance, and Legal is established, with governance forums running smoothly and transparent decision-making processes embedded across GTM and product teams.
• Pilot programs and experimentation frameworks are launched and producing real impact , validating AI-powered products with real retailer feedback and iterating based on measurable performance metrics.
• Sales teams are enabled and equipped with AI-specific strategies, enablement materials, and training programs that accelerate adoption and pipeline velocity.
• Market intelligence and competitive analysis are regularly informing product and commercialization decisions, keeping Instacart's AI solutions competitive, scalable, and aligned with evolving retailer needs.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 8+ years of experience in strategy, product commercialization, or GTM planning, with a proven track record of defining and executing strategies for emerging offerings and driving measurable market impact.
• Experience developing GTM strategies for AI-powered products, retailer solutions, or enterprise technology platforms.
• Deep understanding of AI technologies, with the ability to translate technical concepts into business value for diverse audiences.
• Expertise in product positioning, pricing frameworks, and solution packaging.
• Strong analytical capabilities, including experience with modeling, forecasting, and evaluating solution performance.
• Exceptional cross-functional leadership skills with a track record of influencing stakeholders across Product, Sales, Marketing, Legal, and Finance.
• Excellent written and verbal communication skills for simplifying complex concepts and presenting to internal and external audiences.
• Strong quantitative skills to help inform opportunity sizing, impact assessment, pricing strategy, and financial outlook in partnership with cross-functional peers.
• Demonstrated ability to operate effectively in ambiguous and rapidly changing environments, with a focus on iterative learning and innovation.

Optional garnishes (Preferred Qualifications)

• Familiarity with conversational AI, ecommerce analytics, or retail technology applications.
• Advanced knowledge of AI product monetization models, including subscription, usage-based, and value-based models.
• MBA or advanced degree in business, technology, or a related field.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Instacart's Commercial business is building the path for advertisers and retailers to grow, and the Ads ecosystem needs a Product Marketing center of excellence to lead it. This role leads a team of advertising-focused Product Marketers with cohesive go-to-market strategies and inbound and outbound marketing plans, so product and feature launches land seamlessly. Without it, positioning, messaging, and the voice of the advertiser have no single owner to inform Product and the Ads roadmap. Twelve months from now, Instacart Ads has a consistent, best-in-market narrative and a scaled PMM function that is indispensable to the GTM motion.

What you'll cook up in your first year

• A center of excellence for Ads product marketing: a team of skilled product marketers running comprehensive, consistent launch motions that follow best practices and scale PMM impact

• An Ads ecosystem narrative, messaging, and outbound marketing strategy that reinforces market leadership across all marketing touchpoints, with consistent branding, messaging, and positioning across all channels

• Priority Ads features and new product opportunities shaped by the voice of the customer, blending quantitative and qualitative insights from advertisers and the market, and influencing the product roadmap and business strategy

• Strategic, high visibility launches and marketing programs executed and measured against product-specific business goals, building the sales pipeline and driving product adoption through thought leadership, industry briefings, and events

• A sales team and advertiser base educated on the value of Instacart's data and measurement products, in partnership with Sales Enablement, with a clear investment strategy across paid marketing, trade partnerships, events, communications, creative, and content set with Growth Marketing

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 12+ years of experience in product marketing and related product/marketing roles with at least 6 years in digital advertising and tech industry specifically

• Experience in both outbound and inbound Product Marketing efforts

• Team management experience, across multiple product lines

• Bachelor's degree in marketing, business, or related field

• Digital advertising experience and deep understanding of the digital ecosystem and advertising technologies

• Proven track record of developing and executing successful go-to-market strategies

• Experience in defining product marketing objectives and key results (OKRs) and tracking key performance indicators (KPIs)

• Executive presence, with excellent written and verbal communication skills and the ability to articulate marketing concepts to a broad set of audiences

Optional garnishes (Preferred Qualifications)

• Retail Media Network, CPG and/or Retailer experience

• Experience using AI to find efficiencies in workflow/processes

• A passion for media, measurement and the advertising industry

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events.

Why this role is on the menu

Instacart's Commercial business is building the path for advertisers and retailers to grow, and the Ads ecosystem needs a Product Marketing center of excellence to lead it. This role leads a team of advertising-focused Product Marketers with cohesive go-to-market strategies and inbound and outbound marketing plans, so product and feature launches land seamlessly. Without it, positioning, messaging, and the voice of the advertiser have no single owner to inform Product and the Ads roadmap. Twelve months from now, Instacart Ads has a consistent, best-in-market narrative and a scaled PMM function that is indispensable to the GTM motion.

What you'll cook up in your first year

• A center of excellence for Ads product marketing: a team of skilled product marketers running comprehensive, consistent launch motions that follow best practices and scale PMM impact

• An Ads ecosystem narrative, messaging, and outbound marketing strategy that reinforces market leadership across all marketing touchpoints, with consistent branding, messaging, and positioning across all channels

• Priority Ads features and new product opportunities shaped by the voice of the customer, blending quantitative and qualitative insights from advertisers and the market, and influencing the product roadmap and business strategy

• Strategic, high visibility launches and marketing programs executed and measured against product-specific business goals, building the sales pipeline and driving product adoption through thought leadership, industry briefings, and events

• A sales team and advertiser base educated on the value of Instacart's data and measurement products, in partnership with Sales Enablement, with a clear investment strategy across paid marketing, trade partnerships, events, communications, creative, and content set with Growth Marketing

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 12+ years of experience in product marketing and related product/marketing roles with at least 6 years in digital advertising and tech industry specifically

• Experience in both outbound and inbound Product Marketing efforts

• Team management experience, across multiple product lines

• Bachelor's degree in marketing, business, or related field

• Digital advertising experience and deep understanding of the digital ecosystem and advertising technologies

• Proven track record of developing and executing successful go-to-market strategies

• Experience in defining product marketing objectives and key results (OKRs) and tracking key performance indicators (KPIs)

• Executive presence, with excellent written and verbal communication skills and the ability to articulate marketing concepts to a broad set of audiences

Optional garnishes (Preferred Qualifications)

• Retail Media Network, CPG and/or Retailer experience

• Experience using AI to find efficiencies in workflow/processes

• A passion for media, measurement and the advertising industry

Job Data by YubHub.

The Data Operations team partners closely with Product, Engineering, and Machine Learning to build scalable operational processes and high-quality datasets that power advanced AI technologies, including computer vision and machine learning.

Job Responsibilities

• Design, implement, and scale operational processes that support onboarding, ongoing operations, and future growth.
• Lead end-to-end technical implementation projects across product, engineering, machine learning, and operation teams.
• Drive operational excellence through KPI ownership, process optimization, and continuous improvement.
• Drive the operationalization and rollout of AI and machine learning solutions into production environments.
• Take ownership of complex operational challenges, ensuring successful execution and measurable business impact.

Minimum Qualifications

• 2+ years of experience in Data Operations, Technical Operations, Project Management, or related fields.
• 2+ years of experience working in an R&D environment.
• Strong analytical, organizational, and problem-solving skills.
• Professional proficiency in English.

Preferred Qualifications

• Experience leading technical implementation or integration projects.
• Experience working with Computer Vision, AI, or Machine Learning products.
• Experience with large-scale data annotation or data quality operations.
• Experience working with large-scale datasets.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

The CX Vendor Manager leads the performance and continuous improvement of Instacart's outsourced Business Process Outsourcing (BPO) network, and builds and manages a team of Associate Vendor Managers to do it. This role is critical to ensuring consumers, shoppers, and retailers receive world-class support through a scalable global network of Customer Service Representatives.

Responsibilities

People Leadership

• Manage, coach, and develop a team of Associate Vendor Managers, including goal setting, regular feedback, performance reviews, and career growth.
• Build team capability by setting clear expectations, delegating effectively, and creating a culture of ownership, accountability, and continuous learning.
• Support hiring, onboarding, and succession planning for the Vendor Management team.
• Allocate work and priorities across the team to balance vendor coverage, project delivery, and individual development.

Strategy

• Actively contribute to the development and implementation of the Vendor Management team's strategy to support company objectives.
• Apply broad expertise to help set functional objectives and roadmaps, weighing both known and intangible factors to make sound, long-term decisions.

Project & Performance Management

• Lead complex projects and programs within the Pillar and CX, and contribute to large-scale initiatives with non-CX cross-functional partners that drive overall performance.
• Engage with CX and non-CX management teams while leading projects.
• Own vendor performance across the BPO network, ensuring KPIs, SLAs, and headcount requirements are met, with day-to-day oversight carried out through your team.
• Oversee vendor escalations and corrective action plans, stepping in on the highest-impact issues.
• Guide vendor onboarding and off-boarding, and oversee invoice review and management to ensure accuracy, compliance, and timely resolution of discrepancies.

Data & Analysis

• Drive continuous improvement in quality, efficiency, and cost-effectiveness across support processes and teams, using a data-driven and customer-centric approach.
• Lead and coach the team on root cause analyses of performance variances, turning findings into action.

Partnership & Influence

• Partner with cross-functional teams in CX, Operations, Business Development, Product, and Engineering to drive results for our customers.
• Partner with Training and Quality Assurance teams and vendors to deliver strong agent onboarding, ongoing training, and high-quality support standards.
• Build collaboration and engagement with vendor leadership to create a high-performance vendor environment, and ensure process and procedure compliance across all BPO partners.
• Prepare and deliver executive-level presentations and readouts on projects and initiatives, and help your team do the same.
• Offer recommendations for improvement and build supportive relationships with stakeholders within and outside the team.

Operational Support

• Manage multiple strategic and tactical priorities with broad scope in a fast-paced environment, with effective communication and follow-through.

Requirements

Must-have pantry staples (Minimum Qualifications)

• Bachelor's degree in business, economics, communications, or a related field, or equivalent experience.
• 6-8 years of experience leading support projects of varying size and complexity, including scaled support and/or outsourcing operations.
• Experience managing, coaching, and developing people.
• Strong written, verbal, and visual communication skills, with experience presenting complex information clearly to senior stakeholders.
• Exceptional analytical and reporting skills, with a data-driven mindset.
• Proven ability to lead and manage multiple priorities and projects in a fast-paced environment.
• Strategic thinker who can make sound decisions with a long-term view, while consulting managers and peers for guidance.
• Strong organizational skills, with the ability to create and execute project plans effectively.
• Open to travel (up to 25%) domestically and internationally.

Optional garnishes (Preferred Qualifications)

• Advanced degree, or certification in business management, strategic planning, or project management.
• Experience with Salesforce reporting and case management.
• Customer-centric mindset and passion for driving operational excellence.
• Experience fostering collaboration and driving engagement among teams.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

Instacart is solving incredibly hard problems and growing, and that growth runs on commercial arrangements with partners, including retailer, partnerships, and vendor agreements. This role exists to work closely with business development, partnerships, product, and operations to solve thorny legal problems and enable the business to scale and grow. Without it, commercial terms and business strategy lack sound legal advice and creative solutions to tough legal problems. A year from now, partner agreements are drafted, negotiated, and implemented across the business, and internal teams have a proactive legal partner who works well cross-functionally.

What you'll cook up in your first year

• Draft, negotiate, and implement major enterprise and partner agreements across all areas of the business

• Lead negotiations with retailers and other strategic partners, aligning internal stakeholders and driving deals to close

• Provide strategic legal advice to internal business clients, including whether to approve, approve with conditions, decline, or escalate

• Lead special legal and cross-functional projects from start to finish

• Implement best practices for integrating AI into your work

• Stay current on advertising, competition, IP, consumer protection, gig economy, international, and privacy laws and regulations, and translate them into practical compliance advice

• Draft terms, policies, and disclosures, and build the processes that support them

• Advise internal clients on the application of executed agreements

• Create and update our form legal agreements and playbooks

• Train clients and colleagues on legal issues

• Think ahead, see around corners, and help the business prepare for future legal issues

##

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• A J.D. from a top-tier law school and membership with at least one state bar (preferably California)

• A minimum of 6 years of related experience working at a leading law firm or in-house legal department

• Strong experience with legal issues affecting the Internet and e-commerce spaces, particularly privacy, SaaS, and payments

• A strong history of managing strategic partner negotiations and contract drafting from start to finish

• Strong negotiation presence and the ability to lead teams working towards a goal

• Sound and practical business judgment and ability to manage multiple, high priority, competing priorities

• The ability to provide clear, concise legal advice, work effectively cross-functionally to drive to results

• A team player

Optional garnishes (Preferred Qualifications)

• In-house experience, especially at a tech company or retailer

• Experience with AI governance and privacy-by-design in ML/AI product development

• Experience in AdTech

Your Recipe for Impact

• Initiative. You take ownership, spot issues before they become problems, and move work forward without waiting to be asked.

• Sound judgment. You know when to approve, approve with conditions, decline, or escalate, and you can explain your reasoning to both lawyers and business stakeholders.

• Cross-functional partnership. You build trusted relationships with business development, partnerships, product, and operations, and you thrive in a fast-moving environment.

• Clear, articulate communication. You make complex legal concepts accessible to non-legal audiences, including senior leadership.

• Fast learning and range. You pick up new products, industries, and legal areas quickly and enjoy a varied docket.

• Creative problem-solving. You think outside the box, are comfortable in ambiguous, novel territory, and find workable solutions beyond the standard playbook.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ$231,000-$244,000 USDWA$221,000-$233,500 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$212,000-$224,000 USDAll other states$193,000-$203,500 USD

Job Data by YubHub.

Overview

The Online Grocery team is the heart of Instacart's mission , the products millions of customers rely on every day and the team that builds them. As a Chief of Staff, you will help the organization operate at its best, making it more cohesive, clearer in its purpose, sharper and faster in how it makes decisions and operates.

Responsibilities

• Run the operating rhythm: Own and continuously improve the business rhythm for the GM and the organization.
• Manage the operating cadence for the GM: Prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
• Improve how the organization decides: Clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus.
• Shape and run the substance of the leadership team offsites: Objectives, agenda, pre-reads, the hard discussions, decisions, and follow-through.
• Be a trusted thought partner to the GM and a credible problem-solving partner to product and R&D leaders.
• Prepare briefings and coordinate research for the GM's meetings with partners and key leaders.
• Partner with the GM, HR, and finance to manage the organization's headcount budget.
• Drive the calendar, planning, and content for upward communication and alignment with the C-suite and the board on Online Grocery priorities.
• Support the GM in preparing content for speaking engagements.
• Help the GM spot, diagnose, and get ahead of issues across the organization.
• Partner with the GM and HR to address relationship and culture dynamics across the team.
• Turn signals like engagement surveys into action.
• Help the GM kick off and drive annual and long-range planning for Online Grocery.
• Take ambiguous new efforts for the GM from unclear to fully underway.
• Proactively identify and take ownership of emerging opportunities and risks.

Requirements

• 10+ years of work experience
• R&D experience , earned in a direct R&D role, an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
• Consulting, corporate strategy/operations, or finance background and experience working directly with executives
• Working fluency to navigate a product, design, and engineering organization at scale
• High EQ and a genuinely people-oriented instinct
• Outstanding written and verbal communication at an executive level
• Strong analytical skills, and a commitment to consistently high-quality work
• Exceptional program management: organized, effective, and relentless at driving multiple hard initiatives forward to deadline at once

Preferred Qualifications

• Experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change
• Experience building with AI in a professional setting
• Experience within high-growth, technology-driven companies

Job Data by YubHub.

Overview

The Online Grocery team is the heart of Instacart's mission , the products millions of customers rely on every day and the team that builds them. As a Chief of Staff, you will help the organization operate at its best: more cohesive, clearer in its purpose, sharper and faster in how it makes decisions and operates.

Responsibilities

• Run the operating rhythm: Own and continuously improve the business rhythm for the GM and the organization.
• Manage the operating cadence for the GM: Prioritizing and delegating workstreams, ensuring the right things get the right attention at the right time.
• Improve how the organization decides: Clarify decision rights and the questions that matter, build the frameworks and pre-reads that bring options into focus.
• Capture and sharpen decisions: Ensure they're communicated to the right stakeholders, and close the loop on execution.
• Shape and run the substance of the leadership team offsites: Objectives, agenda, pre-reads, and follow-through.
• Be a trusted thought partner to the GM and a credible problem-solving partner to product and R&D leaders.
• Prepare briefings and coordinate research for the GM's meetings with partners and key leaders.
• Partner with the GM, HR, and finance to manage the organization's headcount budget.
• Drive executive communication: Drive the calendar, planning, and content for upward communication and alignment with the C-suite and the board on Online Grocery priorities.
• Support the GM in preparing content for speaking engagements.
• Strengthen people, culture, and organizational health: Help the GM spot, diagnose, and get ahead of issues across the organization.
• Partner with the GM and HR to address relationship and culture dynamics across the team and create a high-trust, high-performance leadership team culture.
• Turn signals like engagement surveys into action: Working across the organization to develop the right plans, pressure-test them, and ensure they get executed.
• Drive priority programs: Help the GM kick off and drive annual and long-range planning for Online Grocery.

Requirements

• 10+ years of work experience
• R&D experience , earned in a direct R&D role, an adjacent role embedded with R&D teams, or as a Chief of Staff within an R&D organization
• Consulting, corporate strategy/operations, or finance background and experience working directly with executives
• Working fluency to navigate a product, design, and engineering organization at scale
• High EQ and a genuinely people-oriented instinct
• Outstanding written and verbal communication at an executive level
• Strong analytical skills, and a commitment to consistently high-quality work
• Exceptional program management: organized, effective, and relentless at driving multiple hard initiatives forward to deadline at once

Preferred Experience

• Experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change
• Experience building with AI in a professional setting
• Experience within high-growth, technology-driven companies

Job Data by YubHub.

The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.

Key responsibilities include:

• Owning and operating billing portfolios across strategic retail partners and multiple revenue streams accurately
• Developing and maintaining billing policies, SOPs, and quality standards
• Building dashboards, reporting, and KPIs to track billing health
• Scoping and delivering billing system enhancements, integrations, and automation opportunities
• Mentoring junior team members and scaling billing operations to support Instacart's growth

The ideal candidate has deep billing operations experience, strong analytical ability, and a bias for operational excellence. They should be comfortable mentoring junior team members and collaborating with cross-functional stakeholders.

Minimum qualifications:

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments
• 2+ years leading cross-functional billing or quote-to-cash projects
• Hands-on experience with Salesforce CPQ and at least one billing platform
• Proficiency in Excel and basic SQL
• Working knowledge of billing controls, SOX requirements, and revenue considerations

Preferred qualifications:

• Demonstrated success leveraging data modeling tools to automate billing processes
• Aptitude and demonstrated success leveraging AI solutions to improve billing processes

In terms of compensation, Instacart provides highly market-competitive compensation and benefits. The base pay range for a successful candidate is dependent on their permanent work location. For Canadian-based candidates, the base pay ranges are CAD $95,000-$100,000.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Why this role is on the menu

The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.

What you'll cook up in your first year

• Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
• Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
• Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
• Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
• Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.

Optional garnishes (Preferred Qualifications)

• Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes.
• Aptitude and demonstrated success leveraging AI solutions to improve billing processes.

Benefits

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Overview

The Customer Experience (CX) team sits at the center of Instacart's support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps.

About the Job

• This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We are currently hiring for a variety of shifts, including morning, mid-day, and evening coverage, to ensure we provide seamless service throughout the day. Schedule flexibility,including availability for evenings, weekends, and holidays,is essential to meeting the diverse needs of our community.

• Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time, consistently delivering clear, empathetic, and efficient support.
• Navigate and execute complex workflows using established tools, policies, and knowledge base content to resolve a wide range of order and account issues.
• Resolve edge cases by carefully following documented procedures, seeking guidance when needed, and escalating to the appropriate teams when issues fall outside standard paths.
• Conduct thorough investigations into customer issues,reviewing account history, order details, and prior interactions,to ensure accurate and fair outcomes.
• Create internal transfer tickets and document cases with clear, detailed notes so downstream teams have the context they need to resolve issues efficiently.
• Proactively identify patterns, pain points, and process gaps in day-to-day work, and provide concrete suggestions and recommendations to supervisors and pillar leadership.
• Act as a positive team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment.
• Surface emerging issues and operational challenges (such as tooling bugs, policy ambiguities, or contact spikes) to leadership quickly and with clear examples, helping the team respond and adapt in real time.

About You

Minimum qualifications

• High school diploma or equivalent (some college or specialized training a plus)
• 1+ year in a customer-facing role (support, retail, hospitality, call center, etc.) with a track record of strong service
• Fluency in French, both spoken and written
• Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-paced, metrics-driven environment
• Exceptional written and verbal communication skills, including clear documentation of cases and transfers, attention to detail and ability to follow established workflows
• Problem-solving mindset with the ability to investigate issues, interpret account/order details, and make sound judgments within policy
• Emotional intelligence and resilience when dealing with upset or frustrated customers and complex situations
• Basic technical proficiency (navigating multiple systems, CRM tools, browser-based applications, and common productivity tools like Google Workspace)
• Schedule flexibility to support evenings, weekends, and holidays based on business needs
• Comfort working with AI-assisted tools and willingness to adopt new technologies that enhance customer support workflows and drive efficiency

Preferred qualifications

• Experience in a contact center or multi-channel support environment (phone + chat + email)
• Prior exposure to complex, policy-heavy workflows (e.g., financial services, logistics, e-commerce, or marketplaces)
• Familiarity with CRM and contact center tools (Salesforce, Genesys/Ujet, Zendesk, etc.)
• Demonstrated experience surfacing trends or issues to leadership and proposing improvements
• Proven ability to work collaboratively on a team, share best practices, and provide peer support or informal mentorship

Work Schedule

• Full-time | 40 hours per week
• Operations run 7 days a week | 7:00 AM – 11:00 PM EST / 4:00 AM – 8:00 PM PST

Shift assignments are based on business needs. Flexibility to work evenings, weekends, and holidays is required.

Job Data by YubHub.

The Customer Experience (CX) team sits at the center of Instacart's support ecosystem, serving our diverse community of consumers, shoppers, retailers, and advertisers through both direct support and scalable solutions. We partner closely with cross-functional teams across Product, Engineering, and Operations to surface insights from the front line, reduce friction in the customer journey, and shape future roadmaps.

About the Job This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We are currently hiring for a variety of shifts, including mid-day, and evening coverage, to ensure we provide seamless service throughout the day. Schedule flexibility,including availability for evenings, weekends, and holidays,is essential to meeting the diverse needs of our community.

Responsibilities

• Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time, consistently delivering clear, empathetic, and efficient support.
• Navigate and execute complex workflows using established tools, policies, and knowledge base content to resolve a wide range of order and account issues.
• Resolve edge cases by carefully following documented procedures, seeking guidance when needed, and escalating to the appropriate teams when issues fall outside standard paths.
• Conduct thorough investigations into customer issues,reviewing account history, order details, and prior interactions,to ensure accurate and fair outcomes.
• Create internal transfer tickets and document cases with clear, detailed notes so downstream teams have the context they need to resolve issues efficiently.
• Proactively identify patterns, pain points, and process gaps in day-to-day work, and provide concrete suggestions and recommendations to supervisors and pillar leadership.
• Act as a positive team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment.
• Surface emerging issues and operational challenges (such as tooling bugs, policy ambiguities, or contact spikes) to leadership quickly and with clear examples, helping the team respond and adapt in real time.

Requirements

• High school diploma or equivalent (some college or specialized training a plus)
• 1+ year in a customer-facing role (support, retail, hospitality, call center, etc.) with a track record of strong service
• Fluency in Spanish, both spoken and written
• Comfort handling live contacts for most of the day (phone, chat, and/or email) in a fast-paced, metrics-driven environment
• Exceptional written and verbal communication skills, including clear documentation of cases and transfers, attention to detail and ability to follow established workflows
• Problem-solving mindset with the ability to investigate issues, interpret account/order details, and make sound judgments within policy
• Emotional intelligence and resilience when dealing with upset or frustrated customers and complex situations
• Basic technical proficiency (navigating multiple systems, CRM tools, browser-based applications, and common productivity tools like Google Workspace)
• Schedule flexibility to support evenings, weekends, and holidays based on business needs
• Comfort working with AI-assisted tools and willingness to adopt new technologies that enhance customer support workflows and drive efficiency

Work Schedule

• Full-time | 40 hours per week
• Operations run 7 days a week | 7:00 AM – 11:00 PM EST / 4:00 AM – 8:00 PM PST
• Shift assignments are based on business needs. Flexibility to work evenings, weekends, and holidays is required.

Compensation

• Base pay range for a successful candidate is dependent on their permanent work location.
• Offers may vary based on many factors, such as candidate experience and skills required for the role.

Job Data by YubHub.

About the Role As a Sales Development Representative II, you will develop and maintain strong relationships with advertisers, managing all aspects of the sales cycle. Your responsibilities will include:

• Conducting a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment.
• Creating sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers.
• Meeting and exceeding key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage.
• Utilizing SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing.
• Ensuring accurate contact mapping within the book of business and tracking contact movement updates.
• Engaging active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses.
• Identifying opportunities to standardize materials and processes to provide high-quality support at scale.
• Delivering an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution.
• Collaborating with product teams to prioritize product improvements that assist in scaling ad products for small to medium-sized businesses.

Minimum Qualifications

• 1+ years of experience in a sales or business development role, preferably in the advertising and/or CPG industry.
• Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships.
• Proven track record of meeting or exceeding sales targets and KPIs.
• Excellent organizational and project management skills.
• Detail-oriented with a focus on accuracy and quality.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications

• Strong advertising industry knowledge and understanding of CPG advertising is a plus.
• Familiarity with CRM software (e.g., Salesforce) and sales engagement tools.
• Familiarity with leveraging AI to assist in sales processes and maximize efficiency.
• Experience working with and prioritizing a large book of business.

Compensation and Benefits Instacart provides highly market-competitive compensation and benefits in each location where our employees work. The base pay range for a successful candidate is dependent on their permanent work location. The OTE range for this role is $59,500-$76,000 USD.

Job Data by YubHub.

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work,whether it’s from home, an office, or your favorite coffee shop,while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Why this role is on the menu

We're hiring an Account Manager II to make Instacart Ads the place CPG advertisers and agencies trust to grow their business, by improving campaign performance, widening how brands invest across our ad products, and shaping the advertiser experience. This role sits at the intersection of client strategy and campaign performance, and the person who fills it will have a direct line of sight to advertiser growth and retention. Twelve months from now, the advertisers you partner with should see Instacart as a growth partner whose recommendations they act on.

What you'll cook up in your first year

• Advertiser Relationships: CPG clients and agency partners treat you as a trusted advisor. Working with Sales, you understand their business objectives and build strategies that support their long-term growth on Instacart.

• Campaign Performance: Each advertiser has a full-funnel media strategy tied to its goals. You use campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results, and you manage gap-to-goal across multiple business units.

• Advertiser Growth: Advertisers adopt your optimization and upsell recommendations and expand their use of Instacart advertising products. You get there by explaining clearly how each product works, building persuasive narratives, and handling objections with confidence across multiple stakeholders.

• Business Reviews: Recurring client conversations and quarterly business reviews turn campaign data into a clear story of business impact, opportunities, and next steps. You own the vision and content for these reviews, and advertisers leave knowing what to do next. You also resolve campaign and partner issues with limited guidance.

• Product and Team Influence: Advertiser pain points reach the right internal teams as specific feedback that shapes product enhancements and process improvements. You also share best practices across the category and Advertiser Success teams and lead projects that strengthen team-wide capabilities.

The secret ingredients we're looking for

You are customer-focused and analytical, comfortable influencing senior stakeholders, and energized by a fast-paced role where priorities and solutions keep evolving. You use judgment and initiative to balance immediate client needs against longer-term chances to improve products, processes, and advertiser outcomes, and you are at your best explaining complex campaign data in plain terms.

Must-have pantry staples (Minimum Qualifications)

• Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience

• 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field

• Experience building and maintaining strong client relationships in an external-facing role

• Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives

• Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)

• Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment

• Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders

Optional garnishes (Preferred Qualifications)

• Experience with Salesforce and Tableau; familiarity with Mode is a plus

• Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce, and experience developing full-funnel media strategies and optimizing campaigns against performance goals

• Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units

• Strong attention to detail and organization, creative problem solving, and experience influencing product or operational improvements by synthesizing customer feedback and business insights

Job Data by YubHub.