Consolidate and expand our Premier customer base by establishing long-term relationships with assigned Premier clientele portfolios.

Manage the total wealth of clients by matching our financial and investment product solutions to their financial needs.

Promote our Premier Service to potential customers, explore their needs, and make referrals to other business units where appropriate.

Support branch improvement initiatives, provide customer feedback on our service, and ensure compliance with audit requirements and quality assurance.

Qualifications:

University-level education, preferably in finance, business, or a related discipline.

Experience in a client-facing environment with excellent relationship-building capability.

Strong sales and customer orientation, good communication and interpersonal skills.

High level of customer-centricity mindset with dedication to delivering exceptional quality services for customers.

Good understanding and strong interest in the financial markets.

Mature and independent mindset, able to work effectively under pressure.

Strong commercial orientation with acute interpersonal skills.

Fluency in Mandarin and English.

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Principal Responsibilities: The role holder will conduct customer strategy analysis focusing on acquisition, activation, retention, conversion, and LTV, and deliver actionable insights. Build and maintain customer segmentation frameworks to support targeted and personalized marketing and operations. Leverage advanced data analytics tools and methodologies to develop, validate, and optimize predictive models, contributing to generate high-quality leads. Analyze customer journey, conversion funnels, and drop-off points to identify bottlenecks and recommend experience improvements. Evaluate the performance of marketing campaigns, membership programs, loyalty initiatives, and promotional strategies by measuring ROI, conversion rate, and engagement metrics. Partner with product, marketing, operations, and customer teams to translate data insights into executable strategies and drive business decisions. Support the business team's campaign needs, including RM lead generation and manual SMS outreach. Develop and maintain customer-focused dashboards, KPIs, and reporting systems.

To be successful in the role, you should meet the following requirements: Minimum of 5 years' experience in one or multiple skills in data/business analytics in the financial or digital domains. Demonstrated experience in process and analysis of large amounts of data using one of these: Python, R, SQL, or SAS; on environments such as AWS, Google Cloud, or Hadoop. Knowledge and experience in AI, big data, machine learning, or predictive algorithms, statistics modeling, and data mining. Excellent communication and teamwork skills, able to collaborate effectively with different departments and stakeholders. Strong problem-solving skills and innovative thinking, able to translate complex business problems into data analytics solutions. Proven experience in one or more of: customer segmentation, digital marketing, data science, portfolio analytics, use of open-source data in analyses. Good English communication skills, able to collaborate effectively with domestic and international teams.

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Key Responsibilities:

• Network and build strong relationships with Key Influencers in all corporates empaneled and targeted for empanelment
• Collaborate with Corporate Banking and Global Banking Relationship Managers to leverage internal opportunities
• Grow the market share of existing empaneled corporates by engaging with key influencers
• Implement marketing events and promotions to generate business in catchments, in conjunction with support departments
• Ensure the quality of corporates acquired as per required guidelines

Requirements:

• Highly effective communicator with excellent interpersonal skills
• Strong leadership and influencing skills
• Excellent relationship building and senior stakeholder management skills
• Strong planning, analytical, decision-making, lateral thinking, and project management skills

Desired:

• Natural flair to meet people and participate in events for startup founders or KDMs of important corporates
• Ability to fix appointments through social media with startup founders, incubators, influencers for enhancement of engagement and relationship onboarding
• Understanding of customer needs and providing feedback to internal Product and Marketing teams for change/modification of the proposition and alignment to market needs

Education Qualifications/Certifications and Requirements:

• Graduate
• Minimum 2-3 years' experience in corporate acquisition and Business Development

Benefits:

• Flexible working arrangements
• Opportunities for growth and development within an inclusive and diverse environment

Note: HSBC is committed to building a culture where all employees are valued, respected, and opinions count.

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