Responsibilities:

• Develop and maintain relationships with existing clients and target new clients
• Establish and manage renewal strategies with clients to maximise renewal success
• Ensure clients are correctly and adequately insured for all their insurance exposures
• Liaise with Account and Claims Handlers to complete supporting documentation
• Support the Division in achieving sales targets
• Actively cross-sell products from other Divisions
• Maintain professional competence by complying with Training and Competence procedures
• Actively seek feedback from clients and respond to feedback received

Requirements:

• Minimum 5 years' experience in providing specialist advice in the insurance market
• Acturis exposure (desirable)
• Excellent technical insurance skills
• Excellent client service skills
• Excellent negotiation and broking skills
• Ability to persuade and influence others
• Excellent oral and written communication skills
• Ability to gather and analyse information from clients
• Good understanding of Corporate Governance, financial awareness, and how a business works
• GCSE Maths and English (or equivalent)
• Qualified to a minimum of Cert CII

What we offer:

• A career that you define
• Opportunities for growth and development
• Collaborative and inclusive culture

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Responsibilities:

• Manage a portfolio of commercial insurance claims from notification through to settlement, ensuring claims are progressed efficiently and in line with policy cover.
• Support clients throughout the claims process, providing guidance, updates and reassurance while delivering a high standard of customer service.
• Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
• Accurately assess policy coverage and claims information to support informed decision-making and favourable outcomes.
• Negotiate with insurers to secure fair settlements in line with policy terms and client expectations.
• Conduct client visits when required following significant losses, gathering information and supporting robust claim submissions.
• Build strong relationships with clients and colleagues, contributing to a positive customer experience and supporting client retention.

Knowledge:

• Strong understanding of commercial insurance policies, coverage types and claims procedures.
• Previous commercial claims handling experience within an insurance brokerage environment.
• Experience managing client relationships and delivering excellent customer service.
• Understanding of insurance principles and relevant regulatory requirements.

Skills:

• Minimum 18 months' experience working within a commercial claims role.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication, negotiation and stakeholder management skills.
• Customer-focused approach with the ability to build trusted client relationships.
• Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
• Confident and resilient when handling complex or challenging claims.
• Demonstrates empathy and professionalism when supporting clients through difficult claims situations.

Qualifications:

• GCSE Maths and English (or equivalent).
• A Levels (desirable).
• CII and/or CILA qualifications, or working towards professional qualifications, would be advantageous.

What do we offer in return?

• A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

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You will be joining a large team of 25 who are split into smaller teams who love to collaborate, support one another, and celebrate each other's success.

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points.
• Undertake market exercise to establish the most competitive terms available.
• Acquire renewal terms and either deliver or assist in presenting to client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other Divisions.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge:

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
• Minimum of 5 years commercial insurance experience.
• Acturis knowledge.

Skills:

• Excellent level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Excellent level of negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications:

• GCSE Maths and English (or equivalent).
• A level (desirable).
• DIP (desirable).

What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

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In this role, you will help shape data-driven decision-making by analysing and communicating insights from data, and developing reporting solutions that enable stakeholders to make informed, strategic decisions. With a particular focus on the health insurance market, you will partner closely with Product Managers, Business Intelligence, Data Science, Data Engineering, and broader business teams to analyse customer behaviour, market performance, and operational trends, uncovering opportunities for growth, enhancing customer outcomes, and supporting strategic business objectives.

Key Responsibilities

• Develop, maintain, and enhance reporting solutions, data visualisations, and storytelling outputs that transform complex datasets into clear, meaningful insights for stakeholders.
• Identify, analyse, and communicate emerging trends, risks, opportunities, and key performance drivers to support informed business decision-making.
• Ensure the accuracy, consistency, and reliability of data through validation, cleansing, and ongoing data quality monitoring.
• Build strong stakeholder relationships by gathering requirements, understanding business challenges, incorporating feedback, and continuously improving analytical solutions to meet evolving needs.
• Support stakeholders in defining, understanding, and interpreting key performance indicators, ensuring alignment with strategic and operational objectives.
• Present analytical findings and recommendations to stakeholders in a clear and compelling manner, translating complex analysis into measurable outcomes.

Skills & Experience

Essential

• Proven experience applying statistical and analytical techniques to generate meaningful insights and support data-driven decision-making.
• Experience developing reports and dashboards using Power BI or similar business intelligence tools.
• Excellent communication skills and stakeholder management skills, with the ability to present complex findings clearly and effectively to both technical and non-technical audiences.
• Strong SQL skills, with experience extracting, manipulating, and analysing large and complex datasets.
• Strong problem-solving skills with a natural curiosity to explore data, challenge assumptions, and uncover insights.
• Comfortable working in a fast-paced, hands-on analytical environment and able to quickly add value.
• A keen interest in learning about a broad range of insurance products and understanding how data supports underwriting, pricing, distribution, and operational performance.
• Degree in Mathematics, Statistics, Data Science, Computer Science, or another relevant quantitative discipline.

Desirable

• Exposure to modern data platforms such as Databricks.
• Familiarity with data warehousing, data modelling, and cloud-based analytics environments.
• Experience using Python, R, or other analytical programming languages for data analysis and automation.
• Demonstrated ability to analyse customer, behavioural, operational, or product data to identify trends, opportunities, risks, and areas for improvement.
• Experience working with project and delivery management tools such as Azure DevOps.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

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As an apprentice, you will work within the Internal Growth team, collaborating with senior leaders and teams across the Retail business to support existing clients and grow the business. Your responsibilities will include:

• Learning to use data to track activity, monitor progress, and identify areas for improvement
• Supporting campaigns to encourage teams to identify and share opportunities for existing clients
• Creating engaging communications with the marketing team
• Preparing clear presentations and updates for senior stakeholders
• Taking accurate notes and following up on agreed actions in key meetings
• Building your insurance knowledge through formal learning and practical experience with colleagues

To be successful in this role, you will be:

• Curious and keen to learn about business growth
• Confident in communicating with different people and building positive working relationships
• Comfortable analysing information and data to spot patterns, gaps, or opportunities
• Creative and willing to bring fresh ideas to the table
• Organised and able to manage multiple tasks while keeping track of deadlines
• A proactive problem-solver who takes ownership and sees work through to completion
• Adaptable and able to stay calm when priorities change or challenges arise

In return, you will receive:

• A salary of £23,000
• A generous pension scheme
• Fully funded professional qualifications relevant to your role
• Structured learning and development through the 18-month apprenticeship programme
• 25 days' annual leave, plus bank holidays
• Access to discounted personal health policies, wellbeing support, and a range of employee benefits and insurance products

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About the role: As an Insurance Sales Advisor, you will enjoy having conversations with people, listening and building relationships as it's essential that we get to know our clients and understand their requirements. You will have awesome problem-solving skills, and be able to come up with tailored solutions as we don't have a 'one size fits all' approach.

Responsibilities:

• Build relationships with clients and understand their requirements
• Provide tailored solutions to clients using your problem-solving skills
• Work collaboratively as part of a team to achieve goals

Requirements:

• Enjoy having conversations with people and building relationships
• Have awesome problem-solving skills
• May currently be working in a sales role and looking for a career change
• Passionate and entrepreneurial mindset
• Ambitious and wanting to succeed

Rewards:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, including Life Assurance, Income protection, Contributory pension scheme, and Access to a Healthcare Cashplan
• Access to a host of lifestyle and financial benefits, including discounts on gym membership, salary sacrifice schemes, and access to a range of insurance policies

What we offer:

• A career that you define
• Opportunities for growth and development
• A supportive and collaborative team environment
• Reasonable adjustments to ensure the role aligns with your needs

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Howden Re is the reinsurance division of Howden, working with insurance companies around the world to help them manage complex risks.

While brokers work with clients and the insurance market, Broker Support and Operations teams make sure everything runs smoothly behind the scenes.

From keeping records accurate and preparing documents to producing reports and supporting key projects, the team plays an important role in helping the business deliver an excellent service to its clients.

You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you’ll be doing?

You will begin with a structured induction before joining our Broker Support & Operations team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn how reinsurance solutions support insurance companies manage risk.
• Support the team with day-to-day tasks that help the business run smoothly.
• Use your attention to detail skills to make sure client records are accurate and kept up to date.
• Support the administration of insurance policies and contracts, including updating records and processing documentation changes.
• Support projects, carry out data checks and help improve the way we work.
• Collaborate with colleagues across the business to ensure day-to-day activities run smoothly and we are delivering exceptional service to our clients.
• Help prepare reports that show how the business is performing, using information such as income, budgets and team results.

Who are we looking for?

No insurance experience is needed; we’ll teach you everything you need to know!

You'll be:

• Curious and eager to learn about reinsurance and how the business works.
• Organised and able to manage different tasks and deadlines.
• Detail-oriented and committed to producing accurate work.
• A clear communicator who works well with colleagues across different teams.
• A practical problem solver who enjoys working with information and finding ways to improve how things are done.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Application process

Our application process is designed to help you show your potential, not to test what you already know!

• Online application form – no CV required: We believe you're more than just a document, so we won’t ask you to submit a CV. Please upload a blank document on the application form.
• Online gamified assessment: We’ve created games that will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers. You can complete this stage on your phone or laptop, whichever suits you best!
• Pre-recorded video interview: You will record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting.
• Assessment centre: Our final stage is an in-person assessment centre at one of our offices. You'll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it's like to be part of Howden and experience our culture. We'll cover all your travel costs for this day, because where you are now, shouldn’t hold back your future!

Why should you apply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career.

You'll also benefit from:

• £28,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays and an additional day off at Christmas.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.
• 2 days allocated to take part in volunteering schemes.

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You will provide operational and administrative support across the full Early Careers portfolio, ensuring programmes, projects and key priorities remain on track. You will coordinate the delivery of insight programmes, work experience initiatives, internships, graduate programmes and apprenticeships.

Key responsibilities include:

• Managing programme logistics, calendars, milestones, meetings and deadlines to ensure a seamless experience for participants and stakeholders.
• Creating engaging and professional PowerPoint presentations, reports and stakeholder updates that communicate key insights and recommendations.
• Maintaining programme data, trackers and reporting dashboards, ensuring accuracy, consistency and timely availability of information.
• Supporting Early Careers recruitment activity, including candidate communications, interview scheduling and assessment centre preparation.
• Coordinating communications with candidates, schools, universities, community partners and internal stakeholders.
• Identifying opportunities to improve processes, templates and ways of working to support programme growth and efficiency.
• Supporting the collection, analysis and reporting of programme outcomes and impact measures.
• Collaborating with colleagues across Talent, HR, DE&I and the wider business to deliver high-quality Early Careers initiatives.

Requirements:

• Strong coordination, administration and organisational skills with exceptional attention to detail.
• Advanced PowerPoint skills with the ability to quickly create high-quality, visually engaging presentations.
• Strong data management, reporting and dashboarding capability.
• Experience managing multiple projects, priorities and deadlines simultaneously.
• Confident communication and stakeholder management skills.
• A proactive and solution-focused approach with the ability to work independently and collaboratively.
• Passion for Early Careers, social mobility and creating opportunities for young people.

What you'll bring:

• Excellent planning and project coordination skills.
• Strong analytical mindset and confidence working with data.
• Ability to translate complex information into clear and compelling presentations.
• A positive, adaptable and growth-oriented attitude.
• Strong relationship-building skills with internal and external stakeholders.
• Commitment to delivering an outstanding candidate and participant experience.

In return, we offer a career that you define, with a focus on diversity and individual values.

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The successful candidate will be an organised and collaborative individual with strong communication skills, commercial awareness, and the ability to thrive in a fast-paced environment.

Whilst insurance experience would be beneficial, it is not essential. We are also keen to hear from candidates with construction industry experience who are looking to develop a career in insurance, with full training and support provided to build the technical knowledge required for the role.

Responsibilities

• Proactively manage and respond to day-to-day client enquiries, escalating where appropriate.
• Finalise renewal questionnaires and underwriting submissions.
• Develop and maintain strong relationships with clients and market contacts.
• Create and implement a structured and organised market approach strategy.
• Coordinate and manage relationships with other service providers across Howden.
• Attend and contribute to UKC team meetings.
• Complete all required risk reduction modules and mandated CPD hours.
• Achieve annual Workday goals and objectives.
• Maintain accurate records and ensure all documentation is completed to a high standard and peer reviewed.
• Develop a detailed knowledge of UKC insurance products and the UKC value proposition.
• Build a strong understanding of the UKC USP and how it differentiates the business in the market.
• Attend industry events, seminars, training sessions, and Howden events, sharing key learnings with the team.
• Complete relevant industry qualifications and maintain professional development.
• Manage Account Handlers to ensure documentation is prepared and delivered in a timely manner.
• Finalise MRC documents, endorsements, and policy amendments.
• Complete Renewal Strategy reports, Renewal Quote reports, and compliance documentation.
• Review and approve insurer-issued documentation prior to issuance.
• Execute policy amendments and endorsements accurately and efficiently.
• Oversee Account Handlers and delegate workloads as required.
• Monitor workflow progress to ensure timely processing and delivery of client documentation.
• Ensure client documentation is issued accurately and within agreed timeframes.

Requirements

• Strong leadership and organisational skills, with the ability to oversee workflows, delegate responsibilities effectively, and ensure high standards of client service are consistently delivered.
• Excellent communication and relationship-building skills, with the confidence to work collaboratively with clients, insurers, colleagues, and other stakeholders.
• A proactive and solutions-focused approach, with the ability to manage competing priorities and take ownership of tasks from inception through to completion.
• Strong attention to detail and a commitment to producing accurate, high-quality work in a fast-paced environment.
• Previous insurance experience is welcomed but is not essential. We are equally interested in individuals with relevant construction industry experience, such as those from project management, engineering, surveying, consultancy, or contractor backgrounds.
• An interest in developing a career within insurance, with a willingness to learn the technical aspects of the industry. Full training, support, and opportunities for professional development will be provided to help build insurance knowledge and expertise.
• A collaborative team player who enjoys sharing knowledge, supporting colleagues, and contributing to the success of the wider team.

What we offer

• A career that you define.
• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

• We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

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You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

Our Commercial & Schemes division helps organisations of different sizes, from small local tradespeople to established businesses, find the right insurance to protect themselves from a wide range of risks. We work with clients across sectors including construction, hospitality and leisure, manufacturing, real estate, motor, education and professional services.

You’ll join either our Underwriting team or our Account Handling team. In Underwriting, you’ll help assess risks and support decisions about the insurance cover we can offer. As an Account Handler, you’ll help look after existing clients and support them with their insurance policies.

You will begin with a structured induction before joining our Commercial & Schemes team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn the foundations of commercial insurance and how our Underwriting and Account Handling teams work together to support clients.
• Draft clear and professional email correspondence for clients, insurers and colleagues.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Help gather and review the information needed to assess risks, manage policies and support client requests.
• Support with maintaining accurate and up-to-date client records.
• Build long-term relationships and provide excellent customer service.
• Learn how insurance risks are assessed, policies are created and updated, and renewals are managed.

No insurance experience is needed; we’ll teach you everything you need to know!

You'll be:

• Curious and motivated to learn about insurance and develop your career.
• A confident communicator who is comfortable speaking with different people by phone and email.
• Able to build positive relationships with clients, insurers and colleagues.
• Tenacious and resilient when facing challenges or setbacks.
• Organised and able to manage different tasks and priorities.
• Attentive to detail, with strong written communication skills.
• Proactive and willing to ask questions, contribute and support the wider team.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Our application process is designed to help you show your potential, not to test what you already know!

You’ll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

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As an Accounts Payable Assistant, you will play a crucial role in ensuring suppliers are paid accurately and on time, while maintaining strong financial processes across the business.

Responsibilities:

• Process a high volume of supplier invoices accurately and efficiently
• Check approvals and supporting documentation in line with company policies
• Manage invoice workflows and follow up on outstanding approvals where needed
• Build positive relationships with suppliers and colleagues by responding to queries professionally and promptly
• Maintain accurate financial records and documentation
• Support payment runs, reconciliations, and month-end activities
• Escalate any issues or exceptions to the Accounts Payable Manager when appropriate
• Help maintain strong financial controls and compliance within the accounts payable function

Requirements:

• Previous experience in an Accounts Payable role
• Strong attention to detail and a high level of accuracy
• Good organisational skills and the ability to manage competing priorities
• Excellent communication skills and a collaborative approach to work
• Experience using finance systems or ERP platforms (such as Kanbina or Unit4) would be beneficial
• Good Excel and general data-handling skills
• A positive attitude, willingness to learn, and desire to develop within a finance team

Benefits:

• A career that you define
• Opportunities for growth and development
• A supportive team and collaborative environment
• Reasonable adjustments to ensure the role aligns with your needs

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The role involves providing comprehensive broking and administrative support within the Broking Department, contributing to the efficient handling of accounts, accurate data management, and high-quality service delivery to clients and markets.

Key responsibilities include:

• Performing accurate data entry, validation, and maintenance of client, risk, and policy information across all relevant systems.
• Maintaining complete, compliant, and up-to-date records and files in line with internal procedures and regulatory requirements.
• Preparing renewal submissions, quotations, and related documentation for clients and insurance markets.
• Producing and managing reports to support broking, management, and operational needs.
• Assisting with insurance wordings, policy documentation, and general broking administration.
• Liaising with internal teams, insurers, and stakeholders to ensure effective communication, service delivery, and timely execution of tasks.

Requirements:

• BSc in Insurance Science, Economics, or a relevant field.
• License as Insurance Broker (Certified by the BoG).
• 1-3 years of experience in a similar or related role.
• Excellent knowledge of MS Office.
• Excellent English command (written and oral).

The ideal candidate should possess the following skills and behaviors:

• Customer-focused.
• Ability to work independently, use initiative, and meet tight deadlines.
• Strong decision-making and analytical skills.
• Excellent communication and interpersonal skills.

In return, Howden offers:

• Competitive salary and performance-based incentives.
• Ongoing training and career development.
• Private medical insurance.
• Flexible working model with international exposure.
• Supportive, entrepreneurial culture focused on growth, development, and collaboration.

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The successful candidate will report to the Head of Continuous Improvement & Change and will be responsible for translating future-state processes and operating models into clear, practical, and measurable learning experiences that enable colleagues to perform effectively in the new environment.

Key Responsibilities:

• Learning Strategy and Instructional Design: Own the enablement and learning strategy for Operations and Client Servicing, aligned to the target operating model and process standards. Design modular, role-based curricula grounded in adult learning theory and instructional design best practices.
• Content Development and Knowledge Enablement: Design and maintain high-quality learning assets, partner with SMEs and Operations leaders to validate accuracy and usability of learning content, and build and maintain a centralized knowledge repository.
• Learning Delivery and Reinforcement: Support delivery of learning through blended approaches, design reinforcement mechanisms to support sustained adoption, and gather learner feedback to continuously refine content and delivery methods.
• Measurement & Continuous Improvement: Define and track learning effectiveness using operational KPIs, partner with Operations to identify capability gaps, and use data to demonstrate impact of learning on performance and adoption.
• Partnership & Adoption Support: Partner with Process Excellence, PMO, and Program Managers to align enablement timing with delivery milestones and support change adoption through learning and performance enablement.

Requirements:

• 5+ years of experience in Learning & Development, Operations Enablement, or Process Training within an insurance brokerage or related financial services environment.
• Strong understanding of brokerage operations, systems, and workflows.
• Proven ability to design and deliver training programs that improve operational performance and adoption.
• Experience collaborating with Operations, IT, and Change teams to align training with business initiatives.
• Proficiency in instructional design principles, adult learning theory, and modern learning delivery methods.
• Strong communication and facilitation skills.
• Bachelor's degree in Business, Education, Operations, Organizational Development, or a related field preferred.

What We Offer:

• Expected base salary range: $200,000 - $225,000.
• Discretionary bonus.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Flexible Paid Time Off and paid parental leave.
• Life and Disability insurance.

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Reporting to the Head of Project Management, you will be aligned to one or more business pillars, working closely with the relevant Heads of Change and business stakeholders to successfully deliver a diverse portfolio of change initiatives.

Key Accountabilities

• Define and manage project scope, objectives, deliverables, and success criteria, ensuring alignment with business needs and strategic priorities.
• Lead, direct, and motivate project teams to deliver successful outcomes.
• Manage project plans, budgets, resources, dependencies, and timelines throughout the project lifecycle.
• Coordinate internal resources, third-party suppliers, and external partners to ensure effective project delivery.
• Build strong relationships with Pillar Heads of Change, business stakeholders, and project teams to support the delivery of change initiatives.
• Produce and maintain project governance documentation, including Project Initiation Documents (PIDs), RAID logs, plans, and status reports.
• Proactively identify, manage, and mitigate project risks, issues, assumptions, and dependencies.
• Take ownership of end-to-end project delivery, monitoring progress and implementing corrective actions where required.
• Manage project change control and ensure appropriate governance is followed throughout the project lifecycle.
• Provide regular reporting and updates to the PMO/IMO and senior stakeholders.
• Champion and consistently apply the PMO framework, methodologies, standards, and governance processes.
• Ensure all project deliverables, documentation, and outputs are completed to a high standard and achieve intended business outcomes.

Skills & Experience

• Proven experience delivering complex projects as a Project Manager, with PRINCE2, APM, Agile qualifications, or equivalent experience.
• Experience delivering change within the insurance sector, ideally within insurance broking.
• Strong understanding of business operational change and regulatory change delivery.
• Demonstrable experience managing projects through the full project lifecycle.
• Experience producing and managing core project artefacts, including PIDs, RAID logs, project plans, and status reporting.
• Excellent planning, organisation, and prioritisation skills.
• Strong stakeholder management skills, with the ability to influence and challenge constructively at all levels.
• Strong problem-solving skills, with the ability to navigate complexity and resolve project issues effectively.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment, managing multiple priorities and competing demands.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

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Responsibilities:

• Provide mortgage advice to new and existing clients
• Understand clients' circumstances and recommend suitable mortgage solutions
• Build strong relationships with clients, lenders, and introducers
• Manage applications through the full mortgage journey
• Deliver excellent customer outcomes in line with FCA requirements
• Keep accurate records and maintain high-quality case files
• Proactively generate and develop business opportunities

Requirements:

• CeMAP qualified (or equivalent)
• Previous experience advising on mortgages
• Strong communication and relationship-building skills
• A customer-first approach
• Good attention to detail and ability to manage a busy pipeline
• Comfortable working in a regulated environment
• Commercially minded with a desire to grow your business and client base

Benefits:

• Opportunities available across multiple UK locations
• Established brand with a strong reputation in the market
• Supportive and collaborative team culture
• Ongoing training and development
• Career progression opportunities
• Competitive salary and uncapped earning potential

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As an Insurance Advisor, you will enjoy having conversations with people, listening and building relationships as it's essential that we get to know our clients and understand their requirements. You will have awesome problem-solving skills, and be able to come up with tailored solutions as we don't have a 'one size fits all' approach.

No previous experience is required, as we offer on-site training, workshops, coaching, and will support you through industry qualifications. You will have a passion and entrepreneurial mindset, and be ambitious. We promote within, and everyone in a leadership position started out as an Insurance Advisor.

In return, we offer:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
• Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
• Discounts on gym membership across the UK
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to discounted personal health policies – Critical illness, private medical, dental plans
• A range of insurance products available commission-free, including home, motor, travel, and specialist vehicles
• Access to hundreds of high-street retailer discounts
• Employee Assistance Programme (EAP) to support employees outside of work

We value diversity, and we're looking for individuals who share the same values as us. We're committed to providing reasonable accommodations to ensure that our positions align well with your needs.

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Key Accountabilities:

• Leadership, Strategy & Governance: Own the Elite Sales Team proposition and take full accountability for its ongoing performance, development and continuous improvement.
• Commercial & Performance Ownership: Own the team budget and profit and loss performance, including income, productivity, cost control and return on investment.
• Sales Funnel & KPI Improvement: Own continuous improvement across the complete lead lifecycle.
• Client Outcomes, Quality & Compliance: Hold clear accountability for sales quality, regulatory compliance and fair client outcomes.
• People, Culture & Talent: Lead recruitment, onboarding, coaching and development, with clear expectations and accountability.
• Operating Model & Resource Management: Oversee workforce planning, remote leadership, shift arrangements, service coverage and effective resource deployment.
• Incentives, MI & Improvement: Own reporting for performance, productivity and incentives, ensuring information is accurate, relevant and actionable.
• Referrals & Specialist Products: Ensure specialist opportunities are identified and referred through agreed processes.
• Branch & Stakeholder Relationships: Maintain trusted relationships with branches and ensure the team remains aligned to branch growth objectives.

Key Skills & Experience:

• Proven sales, insurance or client service leadership experience, including multi-site or remote teams.
• Strong understanding of new business, sales, client outcomes and performance management.
• Commercial acumen, including budget, profit and loss or similar financial accountability.
• Ability to analyse data, diagnose funnel performance and turn insight into action.
• Confident communicator and influencer, including at Executive Board level.
• Strong coaching, people development, organisational and project management skills.
• Resilient and adaptable, able to lead change, challenge constructively and manage competing priorities.
• Credible in maintaining high quality, conduct and regulatory standards while delivering growth.

What Success Looks Like:

• Clear, scalable operating model with defined ownership and governance.
• Improved funnel performance, availability, income, productivity and cost.
• Strong quality, compliance and client outcomes.
• Accurate insight drives performance and improvement.
• Capable, engaged and accountable team with strong retention.
• Reliable branch service, attribution and communication.
• Recognised as best in class across all key measures.

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About the role: As an Insurance Advisor, you will enjoy having conversations with people, listening and building relationships as it's essential that we get to know our clients and understand their requirements. You will utilise your problem-solving skills to come up with tailored solutions for our unique clients. No prior experience is necessary, as we offer on-site training, workshops, coaching, and support through industry qualifications.

Responsibilities:

• Build relationships with clients and understand their requirements
• Develop tailored solutions for clients using your problem-solving skills
• Collaborate with colleagues to provide the best possible service

Requirements:

• Enjoy having conversations with people and building relationships
• Strong problem-solving skills
• Passionate and entrepreneurial mindset
• Ambitious and eager to succeed

Rewards: We offer a range of benefits, including:

• 22 days holiday (plus bank holidays), increasing with length of service
• Core benefits, including Life Assurance, Income Protection, Contributory Pension Scheme, and Healthcare Cashplan
• Lifestyle and financial benefits, such as discounts on gym membership, salary sacrifice schemes, and access to insurance policies at discounted rates

What we offer: A career that you define. At Howden, we value diversity and are looking for individuals who share our values:

• We're brave and willing to try new things
• We support each other in the small everyday moments and bigger challenges
• We're determined to make a positive difference at work and beyond

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Responsibilities:

• Ongoing account management and renewal for existing portfolio
• Effectively manage relationships with key decision makers within partnerships
• Manage relationships with external service providers
• Exceed annual targets
• Engage regularly with internal and external stakeholders
• Quarterly MI meetings with each partner
• Travel to partner meetings and attend client promotional events

Requirements:

• Working knowledge of main classes of general insurance and CII's Code of Ethics and GDPR
• Minimum 3 years' experience in providing specialist advice in the insurance market
• Experience in the Charity or Not for Profit sector is advantageous but not essential

Skills:

• Excellent communication, presentation, and negotiation skills
• Ability to understand people, build rapport, and adapt communication styles
• Ability to exceed individual targets and deadlines
• Multi-tasking and organisational skills with attention to detail
• Ability to manage own diary and work to tight deadlines

Qualifications:

• GCSE Maths and English (or equivalent)
• Cert CII an advantage or progressing towards the qualification

What we offer:

• A career that you define
• Values-based culture with opportunities for growth and development

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The Head of Real Estate – Americas is responsible for leading and delivering Howden’s Corporate Real Estate strategy across North and South America.

Regional Real Estate Leadership

• Act as the senior Corporate Real Estate lead across the Americas.
• Develop and execute the regional real estate strategy aligned to global objectives.
• Establish trusted partnerships with divisional leadership teams.
• Provide strategic guidance on portfolio decisions, workplace strategy and growth plans.
• Drive standardisation of processes, governance and reporting across the region.

Portfolio Strategy & Transactions

• Manage the Americas real estate portfolio, ensuring alignment with business growth plans.
• Lead location strategy and portfolio optimisation initiatives.
• Oversee acquisitions, renewals, renegotiations, disposals and lease exits.
• Develop market-specific occupancy and workplace strategies.
• Support business integrations, acquisitions and consolidations.
• Ensure all real estate decisions align with corporate governance requirements.

Capital Projects & Workplace Delivery

• Oversee delivery of all regional capital projects, office openings, relocations and refurbishments.
• Ensure projects are delivered safely, on time and within budget.
• Manage project pipelines, capital forecasts and business cases.
• Drive workplace standards and consistency across the region.
• Partner with project delivery teams to ensure successful project execution and stakeholder satisfaction.

Facilities Management & Operations

• Establish and oversee the Americas facilities management operating model.
• Drive consistency in service delivery across hard and soft FM services.
• Oversee operational readiness for all new office locations.
• Ensure compliance with company policies and regulatory requirements.
• Implement service performance measures and continuous improvement initiatives.

Financial Management & Governance

• Own regional real estate operating and capital budgets.
• Monitor and report portfolio performance, occupancy costs and project expenditure.
• Deliver forecasting, benchmarking and cost optimisation initiatives.
• Ensure robust governance and approval processes are followed.
• Lead regional steering committees and executive reporting.

Supplier & Partner Management

• Manage relationships with brokerage, lease administration, project management and facilities management partners.
• Develop supplier strategies that improve value, quality and consistency.
• Lead vendor performance reviews and commercial negotiations.
• Ensure effective contract management and service governance.

Data, Reporting & Workplace Analytics

• Drive adoption of data-led decision making across the portfolio.
• Maintain visibility of portfolio performance, occupancy, utilisation and financial metrics.
• Develop executive-level reporting and regional dashboards.
• Ensure portfolio information is complete, accurate and aligned with global standards.

The expected base salary range for this role is $165,000 - $185,000; actual base salary will be determined based on factors including candidate experience and work location.

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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This role provides an opportunity to work with organisations across a variety of industries while helping clients navigate an increasingly complex healthcare and benefits landscape.

Key Responsibilities

Client Consulting & Strategic Advisory

• Serve as a primary consultant for clients regarding health and welfare benefit programs.
• Advise clients on healthcare cost management strategies, plan design changes, funding arrangements, wellness initiatives, and employee engagement programs.
• Conduct benefits strategy discussions and annual planning meetings with client leadership teams.
• Provide market intelligence and benchmarking on benefit trends, emerging solutions, and carrier developments.
• Develop and deliver client presentations related to renewals, plan recommendations, and strategic initiatives.

Benefits Program Management

• Lead annual renewal processes including marketing, carrier negotiations, financial analysis, and recommendation development.
• Evaluate carrier proposals and prepare detailed analyses comparing costs, plan provisions, and service offerings.
• Support implementation of new benefit programs and vendor solutions.
• Coordinate with account management and service teams to ensure seamless delivery and client support.

Financial Analysis & Reporting

• Analyse healthcare utilisation, claims experience, contribution strategies, and funding arrangements.
• Develop financial models and projections to support client decision-making.
• Review carrier renewals and identify opportunities to optimise program performance and control costs.
• Prepare reports, executive summaries, and presentations for client stakeholders.

Compliance & Risk Management

• Maintain knowledge of employee benefits regulations and industry developments.
• Assist clients with compliance-related matters involving ERISA, ACA, COBRA, HIPAA, and other applicable regulations.
• Partner with internal subject matter experts and external resources to address complex compliance questions.

Business Development & Relationship Management

• Support producers and business development teams in client retention and growth efforts.
• Participate in prospective client meetings and presentations.
• Identify opportunities for additional consulting services and cross-functional solutions.
• Develop strong relationships with carrier partners and industry contacts.

What Are We Looking For?

Experience

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of employee benefits consulting, brokerage, carrier, or related healthcare advisory experience.
• Experience advising employer groups on health and welfare benefit programs.
• Proven ability to manage client relationships and communicate effectively with senior stakeholders.

Skills

• Strong knowledge of group medical, dental, vision, life, disability, voluntary benefits, and wellbeing programs.
• Ability to analyse financial data, carrier proposals, and claims information.
• Excellent presentation, communication, and relationship-building skills.
• Strong project management and organisational abilities.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Collaborative mindset with a client-first approach.

Compensation and Benefits

• The expected base salary range for this role is $110,000 - $160,000; actual base salary will be determined based on factors including candidate experience and work location.
• In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.
• Howden also offers a variety of benefits and programs, subject to eligibility, including:
• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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Product Strategy, Discovery & Delivery

• Own the product strategy and roadmap for AI & Automation, aligned with broader Product team, market and business priorities.
• Identify and prioritise high-value AI use cases across the insurance lifecycle, including document and data extraction, underwriting support, claims triage, CRM and pipeline automation, and agent copilots.
• Translate ambiguous business problems into clear product requirements, working with Engineering to scope solutions that are feasible, valuable and scalable.
• Run structured discovery with branch agents, underwriters, operations teams and market leaders to ground AI initiatives in real workflow pain points and client demand.
• Manage delivery through the full product lifecycle: discovery, requirements, build, testing, rollout, adoption and value realisation.

Commercial & Go-to-Market Leadership

• Help originate, shape and deliver large AI transformation programmes that may span multiple years, functions and parts of the insurance value chain.
• Build and maintain a robust pipeline of AI opportunities across UK&I, partnering with market leaders to convert demand into prioritised initiatives and revenue opportunities.
• Deliver profitable AI-led engagements and product capabilities with clear commercial outcomes, measurable client value and transparent success criteria.
• Define and champion a clear AI narrative for insurance, supported by practical propositions and flagship use cases that anchor client and internal conversations.
• Equip colleagues, market leaders and client-facing teams with practical AI sales tools, demonstrations, business cases and reusable propositions.
• Strengthen the firm’s external position through thought leadership, credible use cases and evidence of client and operational impact.

Technology & Product Evolution

• Leverage the current AI ecosystem, including large language models, Microsoft Copilot, cloud platforms and enterprise automation tools, to deliver immediate value using our technology estate.
• Feed proven client and operational demand into the development of proprietary AI-enabled capabilities and reusable product components.
• Ensure technology investment is driven by validated client and user needs, strategic value and measurable outcomes rather than internal agendas.
• Stay current on AI and LLM capabilities and the vendor landscape, and assess their relevance to insurance operations and growth.

Adoption, Governance & Behaviour Change

• Drive practical AI adoption across the wider team and business, embedding AI considerations into relevant propositions, transformation programmes and product decisions.
• Build teams’ confidence through training, playbooks and hands-on support focused on practical AI application.
• Identify and remove low-value manual work through AI-enabled products and delivery methods.
• Work with leaders to align objectives, measures and incentives so they support responsible AI-led growth, adoption and delivery.
• Work with Compliance, Legal and Risk to ensure AI features meet regulatory, data governance and responsible AI standards relevant to insurance.
• Represent the AI & Automation workstream in cross-functional planning, stakeholder updates and leadership reviews, and support the Head of Product when needed.

What We're Looking For

• Proven 5–7 years’ experience in product management, as a Product Manager or Product Lead, with direct exposure to AI, automation or data-driven products.
• Experience working in or with insurance.
• Experience shaping and delivering complex transformation programmes across multiple functions, with demonstrable commercial or operational outcomes.
• Strong stakeholder management skills, with the confidence to work with senior leadership, market leaders, engineering teams, client-facing colleagues and frontline operational staff.
• Ability to translate technical AI and ML concepts into business language, and business problems into product requirements and compelling propositions.
• Track record of shipping products from discovery through to adoption, with clear success metrics and value realisation measures.
• Commercial mindset, with experience building opportunity pipelines, business cases or go-to-market propositions.
• Excellent written and visual communication skills, with the ability to produce clear roadmaps, business cases, sales tools and stakeholder decks.
• Comfortable operating with ambiguity in a team that is still defining its structure and ways of working.

What Success Looks Like in the First 6 Months

• A clear, prioritised AI & Automation roadmap aligned with business, market and 2030 Vision priorities.
• At least one AI use case moved from discovery to live pilot, with adoption, value and commercial metrics in place.
• A visible and qualified pipeline of AI opportunities, with priority propositions and flagship use cases defined.
• Strong working relationships established with Engineering, Compliance, market leaders and branch operations stakeholders.
• A repeatable framework for evaluating, prioritising and funding new AI opportunities based on client demand, user need, feasibility, risk and value.
• Practical AI enablement materials and training in use, with evidence of improved adoption and reduced low-value manual work.

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Key Responsibilities:

Helpdesk & End-User Support

• Provide technical support for hardware, software, network, and account issues,
• Own and resolve tickets end-to-end via the IT service management (ITSM) platform, meeting SLA targets.
• Diagnose and remediate issues across Windows 10/11 endpoints, mobile devices, and peripherals.
• Manage user onboarding/offboarding, including account provisioning, device imaging, and access rights in Active Directory / Entra ID.
• Document recurring issues and contribute to the internal knowledge base to reduce repeat tickets.

Systems & Infrastructure Support

• Administer and maintain Windows Server environments, Active Directory, Group Policy, and DNS/DHCP.
• Support Microsoft 365 administration: SharePoint, OneDrive, and license management.
• Manage endpoint configuration and compliance using Microsoft Intune / Endpoint Manager.
• Assist with Azure infrastructure tasks , virtual machines, storage, backup, and basic networking (VNets, NSGs).
• Support core network components (switches, firewalls, Wi-Fi, VPN) in coordination with the network/systems engineering team.
• Participate in patch management, backup verification, and routine infrastructure maintenance.
• Write and maintain automation scripts (PowerShell) for repetitive administrative tasks.
• Contribute to IT projects such as server migrations, M365 tenant changes, and security hardening initiatives.

What We’re Looking For:

• 3–5 years in an IT helpdesk, desktop support, or junior systems administration role.
• Strong working knowledge of Windows Server (2016/2019/2022), Active Directory, and Group Policy.
• Hands-on experience administering Microsoft 365 (SharePoint, Intune, Entra ID).
• Familiarity with Azure fundamentals (VMs, storage, Entra ID / Azure AD, basic networking).
• Working knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls.
• Scripting ability in PowerShell for task automation and system administration.
• Experience with ITSM/ticketing platforms (e.g., ServiceNow, Freshservice, Jira Service Management).
• Solid troubleshooting methodology and ability to work independently on escalated issues.
• Excellent communication skills with both technical and non-technical stakeholders.

What We Offer

• Competitive salary and performance-based incentives
• Ongoing training & career development
• Private medical insurance
• Flexible working model with international exposure
• Access to leading tools, market platforms, and global expertise
• Opportunity to work on high-value, multinational accounts
• Supportive, entrepreneurial culture focused on growth, development, and collaboration

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Key Responsibilities:

Networking

• Install, configure, and maintain switches, routers, firewalls, and wireless access points.
• Monitor network performance and availability; troubleshoot connectivity issues across LAN, WAN, and VPN links.
• Support VLAN configuration, routing, and basic firewall rule management.
• Maintain network documentation, including diagrams, IP address allocation, and change records.
• Assist with network security tasks such as access control lists, patching of system, network devices, and monitoring for anomalies.

Telephony

• Administer and support VoIP telephony systems.
• Manage handset provisioning, extensions, call routing, voicemail, and hunt groups.
• Troubleshoot call quality issues, dropped calls, and integration issues between telephony and network infrastructure.
• Coordinate with telecom carriers and vendors for line provisioning, porting, and outage resolution.

General System Administration

• Assist with day-to-day administration of Windows/Linux servers, Active Directory, and core infrastructure services.
• Support backup, patching, and monitoring routines across servers and network devices.
• Provide technical support for network- and telephony-related helpdesk tickets.
• Participate in infrastructure projects such as office moves, network upgrades, and telephony system migrations.
• Maintain accurate asset inventory for network and telephony equipment.

Helpdesk & End-User Support

• Provide technical support for hardware, software, network, and account issues.
• Own and resolve tickets end-to-end via the IT service management platform, meeting SLA targets.

What We're Looking For:

• 1–3 years of experience in a system administration, network support, or telecom support role.
• Solid understanding of networking fundamentals: TCP/IP, VLANs, routing, switching, DNS, DHCP, VPN.
• Exposure to VoIP/telephony systems and concepts.
• Basic experience with firewalls and network security concepts.
• Familiarity with Windows Server and/or Linux server administration.
• Comfortable using network monitoring and diagnostic tools.
• Strong troubleshooting skills and attention to detail.
• Good communication skills for coordinating with vendors, carriers, and end users.

What We Offer

• Competitive salary and performance-based incentives
• Ongoing training & career development
• Private medical insurance
• Flexible working model with international exposure
• Access to leading tools, market platforms, and global expertise
• Opportunity to work on high-value, multinational accounts
• Supportive, entrepreneurial culture focused on growth, development, and collaboration

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Responsibilities:

• Manage and develop existing partnerships to drive growth and income
• Establish distribution methods to negotiate renewal rates and terms
• Ensure ongoing contact with partners to maintain positive relationships
• Exceed annual targets
• Ensure compliance with The AR framework
• Identify opportunities for leads to other areas of the business
• Attend partner meetings and client events
• Manage own diary and book appointments

Requirements:

• Minimum 2 years' experience in the insurance industry (not essential)
• Excellent communication, presentation, and negotiation skills
• Ability to build rapport and adapt communication styles
• Multi-tasking and organisational skills with attention to detail
• GCSE Maths and English (or equivalent)
• Cert CII (desirable)

What Howden offers:

• A career that you define
• Support for individual growth and development
• Opportunities to make a positive difference

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Responsibilities:

• Organise and manage personal work activities to achieve team objectives and meet agreed targets
• Manage assigned projects and contribute to other projects as required
• Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
• Collate and communicate client requirements to ensure appropriate marketing of the risk
• Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
• Produce high-quality market documentation, securing appropriate authorisations
• Work with underwriters to place insurance that balances quality, coverage, and price
• Process data promptly and accurately on relevant systems to support client service and internal processes
• Maintain accurate and timely documentation for clients, ensuring proper organisation of records
• Adhere to company policies, procedures, and obtain required authorisations
• Foster and nurture positive relationships with colleagues and external contacts
• Provide support and assistance to senior colleagues and/or their clients on request
• Deal with or refer client enquiries, renewals, and mid-term adjustments

Skills:

• Minimum 18 months experience in general knowledge of insurance
• Minimum 18 months sales experience
• Strong literacy and numeracy skills
• Ability to work under pressure and to short deadlines
• Accuracy and attention to detail
• Knowledge of Acturis system is desirable
• Proficiency of Microsoft Excel / Word

Qualifications:

• GCSE in Maths & English
• A levels (desirable)
• Cert CII and above (desirable)

What do we offer in return?

• A career that you define
• We're looking for individuals who share the same values as us:
• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

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This is a market-facing role focused on originating new relationships, creating opportunities for our brokerage team, and strengthening the Howden Private Capital brand among private equity firms, corporate acquirers, investment banks, and M&A law firms.

The successful candidate will be responsible for developing a disciplined business development strategy, generating qualified meetings and opportunities, coordinating market outreach efforts, and partnering closely with brokers to convert relationships into revenue-generating business.

Responsibilities:

• Develop and execute a strategic business development plan for the Midwest region.
• Build and maintain relationships with private equity sponsors, independent sponsors, corporate development teams, investment banks, and leading M&A law firms.
• Generate qualified meetings and introductions for senior brokers and coverage specialists.
• Identify and cultivate new business opportunities primarily with respect to RWI and secondarily with respect to other key transactional and operational insurance products.
• Maintain an organized and methodical outreach process utilizing CRM systems and reporting tools.
• Serve as an ambassador for the Howden Private Capital brand throughout the Midwest deal community.
• Maintain regular contact with existing and prospective clients through targeted outreach and relationship-building initiatives.
• Coordinate roadshows, networking events, conferences, and client entertainment activities.
• Partner with brokers and senior leadership to develop and deepen key market relationships.
• Represent Howden Private Capital at industry conferences, association events, and transaction-focused networking opportunities.
• Assist with the planning and execution of Chicago-based client events and educational programs.
• Develop local market intelligence regarding sponsors, advisors, deal activity, and competitive dynamics.
• Collaborate with marketing and leadership teams to increase brand recognition and market penetration.
• Work closely with senior brokers and deal teams to transition opportunities through the sales cycle.
• Coordinate with other Howden specialty practices when opportunities arise across healthcare, tax, real estate, cyber, structured solutions, and other product lines.
• Maintain accurate pipeline reporting and activity tracking through CRM systems.
• Contribute to broader business development strategy and commercial initiatives.

Requirements:

• Bachelor's degree.
• 4+ years of experience in business development, sales, investment banking, private equity, transactional legal practice, insurance brokerage, or a related field.
• Highly organized with exceptional attention to detail, able to effectively manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated success building and managing executive-level relationships.
• Strong networking, communication, and presentation skills.
• Self-starter with an entrepreneurial mindset and strong organizational abilities.
• Ability to travel throughout the Midwest and nationally as needed.

Preferred Qualifications:

• Experience working with private equity firms, investment banks, law firms, or M&A advisory businesses.
• Existing network within the Chicago and broader Midwest deal community.
• Familiarity with transactional insurance products and M&A processes.
• Experience with Salesforce or comparable CRM platforms.

Compensation and Benefits:

• The expected base salary range for this role is $125,000 - $150,000+; actual base salary will be determined based on factors including candidate experience and work location.
• In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.
• Howden also offers a variety of benefits and programs, subject to eligibility, including:
• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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The Operations Analyst supports the Private Capital broking teams throughout the policy lifecycle and also assists with surplus lines compliance filing preparation. As a member of the Private Capital Operations team, the candidate coordinates with brokers and various cross-functional departments to ensure all best practices are followed, and service-level agreements are met according to internal standards.

Key Responsibilities:

• Provide support to brokers, operations, finance, legal, and compliance teams throughout policy lifecycle.
• Apply knowledge of insurance rules and regulations in each state and insurance products Howden Private Capital offers, as well as general insurance best practices to review and validate policy information.
• Complete carrier and state surplus lines forms, applying policy information, checking for accuracy, and returning completed form to clients, Howden brokers, or insurers/MGAs, as applicable.
• Collaborate with broking teams to compile and organize relevant surplus lines filing documentation for each policy.
• Reconcile financial information on policies, including premiums, taxes, and fees, to ensure accuracy prior to filing.
• Prepare and submit surplus lines filings with state surplus lines authorities in accordance with applicable regulatory deadlines and requirements.
• Monitor changes in state surplus lines filing requirements and update internal processes accordingly.
• Follow up with clients and insurers to satisfy policy conditions during post-bind, closing, and post-closing processes to ensure file completeness.
• Review and negotiate client Non-Disclosure Agreements (NDAs).
• Draft and distribute NDA Joinder Agreements to insurers, and Non Reliance Letters (NRL's) to Due Diligence providers.
• Ensure data accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries, and keeping files up to date when accounts are bound or lost.
• Perform KYC checks on prospective clients.
• Develop an understanding of internal standards as well as regulatory requirements to adhere to compliance requirements.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties and projects as assigned.

Qualifications:

• 1-5 years’ experience.
• General understanding of insurance and surplus lines rules and requirements preferred.
• Bachelor’s Degree or relevant experience.
• Excellent attention to detail.
• Ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Ability to effectively collaborate and communicate with all levels of an organization.
• Proficient Microsoft Office skills including Word, Excel, PowerPoint, Visio, and Outlook.

What You Will Gain:

This role offers direct exposure to transaction workflows and broker activity, with the opportunity to build expertise in broking operations, client onboarding, surplus lines compliance and deal execution within a rapidly growing platform.

Compensation and Benefits:

The expected base salary range for this role is $70,000 - $85,000; actual base salary will be determined based on factors including candidate experience and work location.

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.

Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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We are actively looking for an Insurance Advisor to join our Howden Consumer & Local Commercial team. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications.

About the role: As an Insurance Advisor, you will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements. You will have awesome problem-solving skills – all of our clients are totally unique, so we need to come up with tailor made solutions as we don’t have a one-size-fits-all approach.

You may currently be working in a sales role and are now looking for a career. We don’t require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications. You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a passion for the subject – whether that’s equine insurance, campervans, motorhomes, classic cars, motorbikes, marine, fine art, etc. Loving what you do, means you will be knowledgeable, be able to build rapport quickly and be able to provide clients with the best solution.

You will be ambitious. We promote within, everyone in a leadership position started out as an Insurance Advisor – We give you all the tools, all we ask from you is the desire to succeed.

Rewards: We believe that great work and dedication should be rewarded, that’s why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
• Discounts on gym membership across the UK
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to discounted personal health policies – Critical illness, private medical, dental plans
• A range of insurance products available commission free, including home, motor, travel and specialist vehicles
• Access to hundreds of high-street retailer discounts
• Employee Assistance Programme (EAP) to support employees outside of work

Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

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You will be responsible for coordinating multiple workstreams, managing dependencies, and ensuring projects are delivered on time, within scope, and aligned with business priorities. You will work closely with business leaders, process owners, and technology teams to translate strategy into actionable plans and support effective adoption of change across the organization, in partnership with the broader team.

Project Management and Delivery

• Plan, organize, and oversee end-to-end delivery of assigned projects – ensuring clarity of scope, objectives, timelines, and success criteria.
• Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
• Monitor project health, manage risks and issues, and proactively remove barriers to ensure successful delivery.
• Ensure all projects adhere to PMO standards, tools, and reporting requirements.
• Execute formal change management activities within assigned projects, including change impact assessment, readiness planning, dependency management, and adoption tracking, in alignment with enterprise change frameworks and US Retail communications standards.

Stakeholder Management and Governance

• Serve as the primary point of contact for project stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
• Prepare and present project updates, reporting, and recommendations to senior leadership and governance forums.
• Partner with process owners, technology leads, and Capability & Enablement to drive alignment and accountability across functions.
• Support operational teams in preparing for sustainment of outcomes post-implementation.

Planning and Reporting

• Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams.
• Track and report on financials, resourcing, risks, and benefits realization.
• Ensure accurate and timely project documentation and status reporting.
• Track and communicate realized benefits and lessons learned, in line with PMO standards.

Key Skills & Competencies

• Proven ability to lead complex, multi-workstream projects with strong organizational and coordination skills
• Strong understanding of business operations, process improvement, and change management principles
• Excellent communication and stakeholder engagement skills, with the ability to influence and align across functions
• Analytical and structured thinker with a problem-solving mindset
• Comfortable operating in a fast-paced environment with multiple priorities
• Strong attention to detail and commitment to delivery excellence

Qualifications

• 5+ years of experience in Project Management roles – preferably within the insurance brokerage space
• Demonstrated experience leading business transformation, process improvement, or systems implementation projects.
• Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
• Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms
• Bachelor’s degree in Business, Operations, or related field is preferred
• PMP or equivalent project management certification is a plus

What do we offer in return? The expected base salary range for this role is $125,000 - $175,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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Reporting to the Head of Continuous Improvement & Change, you will act as a hands-on process and standards leader – driving consistency, enabling scale, and reinforcing operational discipline across teams.

Responsibilities:

Process Design and Standardization

• Support the design, documentation, and maintenance end-to-end operational processes.
• Develop clear SOPs, process maps, RACI models, and handoffs.
• Ensure processes are scalable, repeatable, and aligned to business strategy and regulatory requirements.
• Partner with business and functional leaders to simplify workflows and eliminate inefficiencies.

Process Governance

• Help maintain clear process ownership, documentation, and change control standards.
• Maintain process documentation and ensure updates are reflected accurately and consistently.
• Define KPIs and partner with Operations on measurement and reporting.
• Support audit readiness by ensuring processes are well-documented and consistently executed.

Adoption and Continuous Improvement

• Ensure processes, SOPs, and controls are clear, complete and ready for adoption, partnering with Capability & Change on enablement.
• Partner with Capability & Change to support enablement where process changes require training or reinforcement.
• Identify improvement opportunities using operational data, performance metrics, and stakeholder feedback.
• Partner closely with industry practice groups, Operations, Technology, and Learning & Development to align process designs with day-to-day execution.
• Provide practical input to leaders and teams on process clarity, consistency, and operational readiness.

Requirements:

• 8+ years of experience in process design, process governance, or operational excellence roles within an insurance brokerage or related financial service environment.
• Strong understanding of brokerage operations, systems (e.g., Epic or other AMS), and core workflows (e.g., client service, policy administration, certificates, billing).
• Proven ability to design, document, and govern end-to-end operational processes that improve efficiency, consistency, and control.
• Bachelor’s degree in Business, Operations, or related field.
• Lean, Six Sigma, or similar continuous improvement training is a plus.
• Experience with process mapping and documentation tools is an advantage.

What we offer:

• The expected base salary range for this role is $125,000 - $175,000; actual base salary will be determined based on factors including candidate experience and work location.
• In addition to a competitive base salary, employees are eligible to receive a discretionary bonus.
• Howden also offers a variety of benefits and programs, subject to eligibility, including:
• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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The Operations Project Analyst will be responsible for supporting program delivery through analysis, problem solving, and identifying how component parts affect the delivery of the program. This is an excellent opportunity for an analytically strong professional who wants to operate at the intersection of business operations, technology, and transformation in a fast-scaling insurance brokerage.

Project and Delivery Support

• Partner with Project Managers to support the execution of assigned projects, including tracking workstream progress, dependencies, risks, and issues.
• Coordinate with cross-functional stakeholders to gather updates, resolve action items, and support meeting preparation and follow-through.
• Support change management activities for assigned projects, including stakeholder impact assessments, communication planning, and adoption tracking.
• Develop and maintain program documentation, including project plans, status reports, RAID logs, and decision logs.
• Support UAT planning and execution, working with business teams and technology partners to validate that solutions meet requirements.

Reporting and Governance

• Maintain accurate and timely project documentation in PMO tools (e.g., Monday.com) in accordance with governance standards.
• Support portfolio-level reporting by consolidating status, risks, and milestones across assigned programs.
• Contribute to benefits tracking and lessons learned documentation at program completion.
• Assist in the development and maintenance of PMO templates, tools, and standard operating procedures.

Requirements and Business Analysis

• Conduct current-state analysis and gap assessments to support the design of future-state solutions.
• Support the development of business cases and initiative intake documentation in alignment with PMO standards.
• Elicit, document, and validate business requirements for assigned programs and projects in partnership with Program Managers and business stakeholders.
• Develop clear functional specifications, use cases, user stories, and acceptance criteria to support technology and process delivery teams.

Key Skills & Competencies

• Ability to synthesize complex or ambiguous information into a clear narrative and recommendation.
• Excellent written and verbal communication skills, with experience producing clear documentation for diverse audiences.
• Proven ability to manage multiple tasks in a fast-paced environment with strong attention to detail.
• Collaborative and proactive, with the ability to build effective working relationships across business and technology teams.
• Demonstrated experience connecting analysis and project activity to business outcomes.

Qualifications

• 3–6 years of experience in a project analyst or project delivery role,preferably within insurance brokerage or a related financial services environment.
• Experience developing business cases, decision materials, or executive-ready communications.
• Experience supporting technology implementations or business transformation programs.
• Familiarity with Agile, waterfall, or hybrid project delivery methodologies.
• Proficiency with project management and portfolio tools (e.g., Monday.com, or similar).
• Ability to operate across multiple disciplines and stakeholder groups in a matrixed organization.
• Bachelor’s degree in Business, Operations, Information Systems, or a related field.
• CBAP, PMI-PBA, or equivalent business analysis certification is a plus.

What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

Compensation and Benefits The expected base salary range for this role is $75,000 - $125,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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The Finance Operations Manager is responsible for delivering efficient, controlled and scalable transactional finance services across Accounts Payable, Employee Expenses and Corporate Cards.

Key Responsibilities

Operational Leadership

• Manage end-to-end Accounts Payable operations.
• Oversee employee expense and corporate card programmes.
• Ensure invoices, expenses and supplier payments are processed within agreed SLAs.
• Monitor operational performance against KPIs.

Team Management

• Lead, develop and coach Finance Operations team members.
• Engage with offshore teams for systems & matrix management.
• Build capability through training, performance management and continuous improvement.

Controls & Compliance

• Maintain robust financial controls and segregation of duties.
• Ensure compliance with company policy, audit requirements and regulatory obligations.
• Support internal and external audits by providing required documentation and insights.

Supplier & Stakeholder Management

• Act as escalation point for supplier and stakeholder queries.
• Develop strong relationships with Procurement, Treasury, Finance and business leaders.
• Drive supplier service improvements.

Process Improvement

• Lead automation initiatives including AP workflow and invoice processing technologies.
• Identify opportunities to reduce manual activity.

Reporting & Analytics

• Produce operational KPI reporting.
• Monitor processing volumes, cycle times, compliance metrics and ageing.
• Use data to identify improvement opportunities and capacity requirements.

Experience & Qualifications:

Essential

• 5+ years' experience in Finance Operations, Accounts Payable or Shared Services.
• Experience leading finance operations teams.
• Strong understanding of AP controls and governance.
• Experience managing high-volume transactional environments.
• Advanced Excel skills.
• High attention to detail and accuracy.
• Experience using ERP systems and finance technology platforms.

Desirable

• AAT, ACCA, CIMA or equivalent qualification.
• Experience of offshore or shared services operating models.
• Experience with Unit4, Kanbina, Emburse, Concur, Coupa, SAP, Oracle or similar platforms.
• Experience leading transformation or automation programmes.

What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

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The Project Manager - Corporate Real Estate, Americas will be responsible for the execution and delivery of capital projects across Howden's Americas portfolio, with a key focus on the US market. The role will report to the Head of Real Estate - Americas and will work closely with business leaders, Corporate Real Estate colleagues, IT, HR, Finance, Procurement, Facilities Management and external delivery partners.

Project Delivery

• Independently manage capital projects from business case development, to initial briefing and planning through design, procurement, construction, handover and close-out.
• Deliver office fit-outs, relocations, expansions, consolidations, restacks, refurbishments and new office openings across the Americas portfolio.
• Develop clear project briefs, scopes, delivery plans, milestones and responsibilities in alignment with business requirements and approved workplace standards.
• Chair or support project meetings, track actions and maintain momentum across multiple concurrent workstreams.
• Coordinate operational readiness, move activities and handover to IT and local business teams.
• Visit project sites as needed to review progress, quality, safety, risks and delivery against the agreed program.

Budget, Schedule & Governance

• Manage project budgets, schedules and financial tracking, including commitments, forecasts, cash flow, change control and variance monitoring.
• Prepare concise project updates, dashboards and decision papers covering programme, cost, risk, quality and key approvals.
• Escalate emerging cost, schedule, scope, safety or quality issues early, with clear recommendations and recovery actions.

Documentation, Procurement & Commercial Coordination

• Coordinate project documentation, including contracts, procurement materials, schedules, approvals, change records, meeting outputs and reporting deliverables.
• Support procurement processes, including preparation of RFPs, bid clarifications, tender evaluations, recommendations and vendor coordination.
• Lead the consultant and contractor appointments process, ensuring scopes, deliverables, responsibilities and commercial terms are clearly documented.

Consultant, Contractor & Stakeholder Management

• Manage all third-party consultants, including project managers, architects, engineers, cost managers, contractors, furniture suppliers, movers and other specialist vendors.
• Coordinate multidisciplinary design and construction teams, ensuring information is issued on time and interfaces are actively managed.
• Build effective working relationships with internal stakeholders, landlords, brokers, building management teams and local business leadership.

Quality, Risk & Site Oversight

• Review design information, specifications, samples and site progress to confirm alignment with the approved brief and workplace standards.
• Assess quality of work on site, identify defects or non-compliance and drive timely resolution with the delivery team.
• Maintain project risk and issue registers and support mitigation planning throughout the project lifecycle.

Qualifications:

• Possess working knowledge of design and construction processes and project delivery methodologies.
• Display strong attention to detail and the ability to review and assess quality of work on site.
• Demonstrate a proactive mindset, with the ability to anticipate needs, identify issues early and drive actions to resolution.
• Can manage multiple projects and priorities while maintaining accurate records and clear communication.
• Communicate confidently with business stakeholders, consultants, contractors and suppliers.
• Bring sound commercial judgement and a disciplined approach to budget, programme, risk and change control.
• Are comfortable travelling regularly to project sites across the US and, where required, the wider Americas region.

Expected base salary range: $130,000 - $170,000

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You will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements. You have awesome problem-solving skills – all of our clients are totally unique, so we need to come up with tailor made solutions as we don’t have a "one size fits all" approach. You may currently be working in a sales role and are now looking for a career. We don’t require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications.

You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a passion for the subject – whether that’s equine insurance, campervans, motorhomes, classic cars, motorbikes, marine, fine art, etc. Loving what you do, means you will be knowledgeable, be able to build rapport quickly and be able to provide clients with the best solution.

You will be ambitious. We promote within, everyone in a leadership position started out as an Insurance Advisor – We give you all the tools, all we ask from you is the desire to succeed.

Rewards:

• 22 days holiday, increasing to 27 days through service (plus bank holidays)
• Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by us
• Excellent training and development schemes with accelerated career progression
• Company funded CII professional qualification
• Enhanced maternity & paternity policies
• Cycle to work loan scheme available to all employees
• Discount on gym membership across the UK – national and local gyms included
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform
• Employee Assistance Programme (EAP) to support employees outside of work

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• Monitoring tenders and opportunities on online portals and platforms
• Analysing tenders and verifying required requirements
• Inputting tenders into our CRM system
• Preparing administrative and technical documentation for public tenders
• Preparing documentation for contract award
• Managing tender documents
• Collaborating with internal and external functions involved in the tender process
• Preparing documentation for contract renewals
• Managing contract archives
• Collecting and updating company information

Requirements:

• Education in law, economics, or administration
• Interest in public procurement and tenders
• Good knowledge of Microsoft Office, particularly Excel, Word, and PowerPoint
• Accuracy, reliability, and teamwork skills

What we offer:

• 6-month extracurricular internship with potential for permanent position
• €800 monthly expense reimbursement
• Meal vouchers worth €8
• Specialised and transversal training course
• Constant support and opportunities for professional growth in a dynamic and international context

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Responsibilities:

• Ongoing account management and renewal for the existing portfolio
• Effectively manage relationships with key decision-makers within partnerships
• Exceed annual targets
• Engage regularly with internal and external stakeholders
• Manage own diary and book appointments and meetings
• Support onsite events and conferences
• Travel to partner meetings and attend client promotional events

Knowledge:

• Experience in the University and/or accommodation sector is an advantage but not essential

Skills:

• Excellent communication, presentation, and negotiation skills
• Ability to understand people and build rapport, adapt communication styles accordingly
• Ability to exceed individual targets and deadlines
• Multi-tasking and organisational skills with attention to detail
• Ability to manage own diary, working to tight deadlines with accuracy of work

Qualifications:

• GCSE Maths and English (or equivalent)

What we offer:

• A career that you define
• Opportunities for growth and development
• Collaborative and supportive work environment

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The Howden Middle Market - Private Client Account Manager is responsible for managing and servicing a portfolio of personal lines and private client accounts within the Middle Market team. This role serves as a trusted day-to-day advisor to clients, coordinating policy placement, renewals, endorsements, coverage reviews, and issue resolution across a range of personal insurance products.

Account Management Responsibilities

• Manage an assigned portfolio of personal lines and private client accounts, providing timely, accurate, and professional service throughout the policy lifecycle.
• Coordinate new business, renewal, endorsement, cancellation, and remarketing activity, ensuring requests are documented and completed within established service timelines.
• Review client exposures, existing coverage, policy terms, limits, deductibles, and exclusions, and identify items requiring discussion with the client, producer, or carrier.
• Prepare renewal materials, coverage summaries, proposals, applications, and other client-facing documentation in partnership with producers and carrier representatives.
• Obtain quotes and coverage options from insurance markets, compare terms, and support the presentation of appropriate solutions to clients.
• Process policy changes, certificates, evidence of insurance, billing inquiries, and other service requests while maintaining accurate and complete records in the agency management system.
• Monitor open items, renewal milestones, carrier requirements, and client deliverables, escalating concerns promptly and driving issues through resolution.

Client and Carrier Relationships

• Build and maintain trusted relationships with clients by understanding their needs, responding with urgency, and delivering a consistent, high-quality service experience.
• Partner closely with producers, underwriters, carrier representatives, and internal colleagues to support retention, account growth, and coordinated client service.

Reporting & Projects

• Maintain accurate, up-to-date client, policy, activity, and documentation records in the agency management system and other approved platforms.
• Track renewal status, open service items, marketing activity, and account risks, providing clear updates to producers, team leaders, and other stakeholders.
• Support book reviews, client stewardship activities, retention initiatives, and other projects that improve service quality and operational efficiency.
• Participate in cross-functional initiatives, process improvements, and team projects supporting the Middle Market and Private Client businesses.
• Respond to client and account-related inquiries promptly and in line with defined service standards.

Compliance, Documentation & Market Awareness

• Conduct all account activity in accordance with company policies, procedures, quality standards, and applicable insurance laws and regulations.
• Maintain complete and accurate applications, proposals, policy records, correspondence, approvals, and other required account documentation.
• Protect confidential client information and follow applicable privacy, data security, and record-retention requirements.
• Stay informed about relevant carrier appetite, coverage developments, market conditions, and regulatory changes affecting personal lines and private client accounts.

Qualifications:

• Demonstrated experience managing or servicing personal lines, private client, or high-value personal insurance accounts within a brokerage or agency environment.
• Working knowledge of personal insurance products, policy forms, coverage concepts, carrier processes, renewals, endorsements, and account documentation.
• Ability to manage multiple accounts and deadlines while maintaining accuracy, responsiveness, and strong attention to detail.
• Client-focused professional with sound judgment, a proactive service mindset, and the ability to build trusted relationships.
• Strong analytical and problem-solving skills, with the ability to review coverage information, compare options, identify issues, and coordinate solutions.
• Organized and results-oriented, with the ability to prioritize competing requests, follow through on open items, and escalate appropriately when needed.
• Ability to interpret and consistently follow policies, procedures, documentation standards, and compliance requirements.
• Clear, confident verbal and written communication skills, including the ability to explain insurance information in a practical and client-friendly manner.
• Collaborative team player who works effectively with producers, carrier partners, and colleagues across functions.
• Self-motivated with a proactive approach to learning, professional development, and continuous improvement.
• Proficient in Microsoft Office applications and agency management systems; an active Property & Casualty license, or the ability to obtain one within the required timeframe, is preferred.

Compensation and Benefits The expected base salary range for this role is $110,000 - $125,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

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You will enjoy having conversations with people, listening and building relationships as it’s important that we really get to know our clients and understand their requirements. You have awesome problem-solving skills – all of our clients are totally unique, so we need to come up with tailor made solutions as we don’t have a "one size fits all" approach. You may currently be working in a sales role and are now looking for a career. We don’t require any previous experience as we offer on-site training, workshops, coaching and will support you through industry qualifications.

You will have a passion and entrepreneurial mindset. Many of our most successful business opportunities have come from team members with a passion for the subject – whether that’s equine insurance, campervans, motorhomes, classic cars, motorbikes, marine, fine art, etc. Loving what you do, means you will be knowledgeable, be able to build rapport quickly and be able to provide clients with the best solution.

You will be ambitious. We promote within, everyone in a leadership position started out as an Insurance Advisor – We give you all the tools, all we ask from you is the desire to succeed.

Rewards:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
• Discounts on gym membership across the UK
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to a range of insurance polices through Howden

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The successful candidate will assist with financial management and accounting activities related to insurance broking platforms, primarily supporting Howden Equine. This will involve overseeing IBA ledgers, client and insurer reconciliations, and trust account management, working closely with brokers, the finance function, other internal teams, and auditors.

Key responsibilities include:

• Performing the IBA function, including maintaining IBA ledgers within broking platforms
• Attending to insurance debtor and creditor reconciliations and managing client ledgers and accounts
• Reconciling insurer/underwriter accounts and IBA trust bank accounts
• Performing receipting processes and attending to IBA payments, refunds, and claims payments
• Reviewing and validating client and insurer bank account details and rates and calculations within broking platforms
• Attending to insurance duty returns and lodgements and assisting with ESL and NRIT returns and lodgements
• Ensuring data integrity, maintenance, and compliance across all systems

The ideal candidate will have:

• Accounting and/or related qualifications
• 2+ years of experience as an Assistant Accountant or in an accounting role, preferably in the insurance industry
• Knowledge of relevant tax regimes and duties, such as non-resident withholding tax, GST, insurance duty, and ESL/FSL
• Strong Excel, Word, and Outlook skills
• Attention to detail and a methodical approach to reconciliations and reporting
• Sound judgement and the ability to build effective working relationships

In return, Howden offers a competitive remuneration package, including free salary continuance insurance and an industry-leading bonus leave benefit of up to two weeks' additional paid leave each year. The company prioritises ongoing professional development, meaningful work, and a supportive team environment.

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Responsibilities:

• Build relationships with clients and understand their requirements
• Use problem-solving skills to create tailor-made solutions for unique clients
• Collaborate with colleagues to find the right answers for clients

Requirements:

• Enjoy having conversations with people and building relationships
• Have strong problem-solving skills
• May be currently working in a sales role, but no previous experience is required
• Passionate and entrepreneurial mindset
• Ambitious and willing to succeed

Rewards:

• 22 days holiday (plus bank holidays), increasing with length of service
• Core benefits, including Life Assurance, Income Protection, Contributory Pension Scheme, and Healthcare Cashplan
• Lifestyle and financial benefits, including discounts on gym membership, salary sacrifice schemes, and access to insurance policies at discounted rates

What we offer:

• A career that you define
• Opportunities for growth and development
• A culture that values diversity and supports each other

Reasonable adjustments:

• We're committed to providing reasonable accommodations to ensure the position aligns well with your needs

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Key Responsibilities

• Act as a first point of contact for all mobility queries, ensuring missing information is identified and captured, cases are logged, and queries are successfully resolved in a timely manner.
• Build strong relationships with the wider HR teams, external vendors, and the mobile employee population.
• Coordinate international moves throughout the mobility lifecycle, ensuring actions are progressed and key milestones are met.
• Support the Global Mobility Manager with annual compliance activities, ad hoc projects, and programme improvement initiatives.
• Assist with immigration review process, obtaining advice from external advisors, collecting required documentation, and monitoring cases through to completion.
• Prepare cost projection calculations and all documentation for assignments and transfers.
• Track assignment timelines and maintain accurate mobility records.
• Monitor expiry dates for assignments, visas, and certificates of coverage, ensuring required actions are identified and progressed.
• Generate regular and ad hoc reports on the mobile population.
• Assist with invoicing, cost, and budget tracking.
• Work closely with external vendors to initiate cases, monitor progress, and support an effective employee experience.
• Identify opportunities to improve Global Mobility processes, documentation, and ways of working.

Knowledge, Skills & Experience

• Analytical approach to working through complex cases.
• Strong coordination and organisation skills across processes, procedures, data, and documentation.
• International HR or Global Mobility experience.
• High level of accuracy and attention to detail when handling data and documentation.
• Exceptional communication skills, both written and verbal.
• Strong stakeholder management skills.
• Great team player with a professional and proactive approach.
• Continuous improvement mindset.

What do we offer in return?

A career that you define. At Howden, we value diversity.

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

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The successful candidate will work closely with colleagues across the business and with our Markets and Marketing teams to create a bespoke RFP process and proposition.

Main Responsibilities:

• Develop a clear RFP process and governance framework
• Identify, capture, manage, and triage all relevant opportunities
• Influence cross-functional stakeholders to determine bid/no-bid decisions and strategic fit
• Project manage RFP responses from pre-invitation to post-decision
• Create high-quality RFP collateral, including a best-in-class RFP library
• Design and implement a post-tender review process
• Implement technology to drive innovation across the RFP process
• Develop a team to ensure exceptional design, proofreading, storytelling, and project management capabilities
• Design RFP training and education to support the development of embedded RFP champions

Requirements:

• Collaborative with the ability to build relationships across a matrixed environment
• Confident to influence senior stakeholders
• Experienced in leading RFP processes across a variety of audiences
• Re/insurance industry expert with a clear understanding of evolving reinsurance client needs
• Comfortable engaging with a range of stakeholders
• Excited by a fast-paced and dynamic environment
• Tenacious and resilient

What we offer:

• A career that you define
• Opportunities for career progression and personal development
• A culture that values diversity and supports each other
• Reasonable adjustments to ensure the position aligns well with your needs

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