As a leader in aging care innovation, Honor empowers older adults to live life on their own terms. With a global franchise network and over 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

This is a senior individual contributor role that will lead a cross-functional project team to drive meaningful impact on our business. You will:

• Own the product strategy & roadmap for one or more of our focus areas, setting and delivering against metrics & KPIs aligned with company goals
• Develop a deep understanding of customer needs and business goals through strong analytics, direct observation, and collecting stakeholder feedback
• Identify and evaluate opportunities to leverage technology to accelerate future growth and improve customer outcomes
• Build deep relationships with stakeholders beyond the Product team to develop cross-functional solutions to critical company challenges
• Drive delivery across multiple concurrent initiatives aligned to strategic priorities

You will be successful if you:

• Take pride in your work; always pushing yourself and those around you to set (and achieve) ambitious goals, never settle for mediocrity
• Are comfortable operating in ambiguous environments and using judgment, data, and collaboration to move decisions forward
• Have strong data analytics skills (comfortable with SQL, Looker or other BI platform); able to ask the right question and determine the key takeaway with messy or incomplete information
• Are excited about leveraging generative AI to solve human behavior problems and enjoy spending your time learning about new technologies and applications
• Have strong written and verbal communication; comfortable clearly explaining product decisions, tradeoffs, and outcomes to executive audience in a written memo
• Demonstrate empathy and emotional intelligence when working with wide range of stakeholders, including but not limited to, clients, care pros, and cross-functional teams

We're looking for you to bring:

• Technical degree (engineering, economics, etc) or experience in a technical organization
• 10+ years experience in product management
• Experience working on a product to support a complex operational function or having direct operations experience, including rolling out large-scale operational & process changes in conjunction with product releases (and love this type of problem)
• Experience at a fast-growing, scrappy company

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

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You will partner closely with both HQ and Care operations teams to address pre-litigation disputes and litigation, provide practical advice on employment and compliance issues, and build scalable processes that reduce risk and support compliant growth.

This role is critical to ensuring that Honor navigates an increasingly complex regulatory and litigation landscape while continuing to operate efficiently and compassionately at scale.

You will have the opportunity to directly influence business practices, shape risk mitigation strategies, and work at the intersection of legal, operations, and technology.

Key responsibilities include:

• Managing and driving strategy for employment-related disputes (including wage & hour, discrimination, and retaliation matters) and improving outcomes through effective case assessment and resolution strategy, and identifying trends and root causes to inform proactive risk mitigation and operational improvements

• Providing advice on non-employment claims, including service-related incidents, professional liability matters, and other operational risks

• Drafting and responding to attorney demand letters and other pre-litigation correspondence, partnering with internal stakeholders to develop strategy and position the company effectively

• Partnering cross-functionally with People, Operations, and leadership teams to provide practical, risk-balanced legal advice that enables compliant decision-making across the Care network

• Identifying systemic legal risks and developing scalable solutions, using data, technology, and trend analysis to reduce exposure and improve legal and operational practices at scale

• Helping manage outside counsel and litigation spend, ensuring high-quality representation while driving efficiency and accountability

• Representing the company in administrative proceedings including EEOC, CRD/DFEH, and similar agencies, as necessary, delivering strong, consistent advocacy aligned with company strategy

• Helping the CPL team build and enhance legal processes, playbooks, and training materials, leveraging technology to increase consistency, speed, and clarity in how legal guidance is delivered across the organization

• Supporting internal investigations and sensitive employee matters, providing sound judgment and clear guidance in high-stakes or ambiguous situations

Leadership principles include:

• Fly high and dive deep

• Balance incremental and radical change

• Identify problems

• Think systemically

We're looking for someone with:

• A J.D. and active bar membership, with 4–6 years of relevant legal experience

• Strong employment law and litigation experience, including handling disputes and administrative claims (e.g., EEOC or state agencies)

• Deep knowledge of California wage & hour law and familiarity with multi-state employment compliance

• Experience drafting employment documents, or contributing to motions, pleadings, and litigation strategy

• Excellent written and verbal communication skills, with the ability to translate complex legal concepts into practical business guidance

• Intellectual curiosity; digs into issues, asks thoughtful questions, and challenges assumptions rather than taking things at face value

• Practical, solutions-oriented mindset; partners with the business in a helpful, pragmatic way rather than taking a purely risk-averse approach

Preferred qualifications include:

• In-house experience or advising high-growth, multi-state employers

• Experience with related areas such as workers' compensation, insurance claims, professional liability, or commercial disputes

• Familiarity with healthcare, non-medical home care, or franchise models

• Interest in technology, data, and AI-driven legal solutions

The annual base salary range for this role is $171,900 - $191,000.

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Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. As a Franchise Standards Representative at Honor, you help protect the Home Instead brand and support franchise owners by ensuring consistent operational standards across the network. This role partners closely with franchise offices to confirm compliance with minimum standards and the franchise agreement, while also sharing practical best practices that help owners run strong, sustainable businesses.

In addition, the role maintains and supports the evolution of standards-related processes and documentation within the Franchise Standards department, and oversees required compliance documentation from the franchise network. The focus is on consistency, clarity, and continuous improvement,balancing accountability with education and collaboration.

Responsibilities:

• Hold franchise owners accountable by assisting in enforcement of minimum operational standard and franchise agreement provisions.
• Perform operational and financial standards review through remote desktop review and quality assurance visits. Conduct timely follow-up with franchise owners following a review or other inspection.
• Make recommendations to franchise owners regarding best practice to mitigate risk to their businesses. Emphasize quality, consistency, and uniformity of Home Instead services from one franchise office location to the next.
• Assist in enforcement of minimum operational standard and franchise agreement provisions.
• Conduct a timely follow-up with franchise owners following a QA visit, desktop review or other inspection, as set by department head.
• Emphasize quality, consistency, and uniformity of Home Instead services from one franchise office location to the next.
• Collaborate closely with applicable HQ departments as it relates to standards situations.
• Contribute to the evaluation and development of standards and best practices.
• Open to travel for company events or office visits and/or duties as assigned.
• Consistently drive enhancements to the review process by applying creative problem-solving, improving efficiencies, and strengthening education to better support the network proactively.
• Participate actively in the strategic planning process for the Franchise Standards department and the company as a whole.
• Provide Franchise Standards related training for all stakeholders.

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About the role: As a Care Solutions Consultant, you'll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you'll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You'll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction.

Responsibilities:

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

We're looking for you to bring:

• 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

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Responsibilities:

• Design and implement foundational patterns and libraries for Python applications, across a range of technologies from API services to event processing
• Utilize Infrastructure as Code (IaC) tools to ensure reproducible and scalable environment setups
• Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems, containerized services on Kubernetes, and serverless functions
• Develop and maintain robust CI/CD pipelines using tools such as Jenkins, ArgoCD
• Have experience automating the lifecycle management of code from development through production, including code promotion and configuration management
• Instrument observability through tools such as CloudWatch and DataDog to monitor and optimize application performance across multiple environments
• Scale infrastructure to meet increasing demand while managing cost effectively
• Have experience defining, instrumenting and measuring standards for quality, security, scalability, and availability with a focus on delivering business value
• Have passion for delivering turn-key developer experience for local development
• Keen interest in developing talent through mentorship
• Strong written and verbal communication, tailored to a variety of audiences
• A strategic thinker with a product-first approach and customer obsession

Requirements:

• At least 6 years of professional experience in a platform engineering team within a product-centric company
• Experience working with an RPC architecture
• Experience working at or having worked at a technology startup and familiar with the challenges of evolving platform maturity
• First-hand experience navigating multiple distributed architecture patterns

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

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As a Healthcare Recruiter, you will manage a high-volume hiring pipeline, helping non-medical caregiver candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations.

Responsibilities:

• Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion.

• Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel.

• Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements.

• Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets.

• Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries.

• Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes.

Qualifications & Competencies:

• High School Diploma or GED.

• 2+ years of experience in a recruiting, hiring, onboarding, or customer support role managing a high volume of candidates or clients.

• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions.

• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings.

• Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals.

• Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits.

• Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track.

• Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed.

• Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects.

• Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently.

Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation.

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