The successful applicant will be expected to be office-based 3 days per week in any HMCTS Office (subject to business availability).

Key aspects of the role include:

• Supporting NSU managers in delivering secretariat services for various boards, meetings, and teams
• Following up action points, checking deadlines, and helping create meeting agendas
• Organising and attending meetings, taking notes, and preparing documents
• Aiding the development of administrative and operational processes and systems, including data management and filing
• Maintaining and updating corporate memory databases and records
• Providing ad hoc administrative support to projects, initiatives, and specialist functions in the NSU
• Supporting the Operational Performance function by presenting data and management information
• Providing administrative support to the Safety and Security Senior Manager and the wider Regional Safety Security Officer (RSSO) team

The ideal candidate will demonstrate:

• Excellent interpersonal skills with the ability to engage with stakeholders
• Strong written communication skills
• Project administration and support skills
• Analytical skills to analyse and interpret performance data
• Proficient use of Microsoft Windows Office 365 tools (Excel, Microsoft Teams, Word, PowerPoint)

Desirable skills include:

• Experience in use of Power BI & OPT
• Good understanding of Operations and regions

In return for your hard work, we offer a salary of £25,582 - £30,109 per year, plus a range of benefits including:

• Access to learning and development
• A working environment that supports a range of flexible working options
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

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The role involves administrative duties, including typing documents such as judgments or orders, diary management, and liaising with internal and external stakeholders. The appointment to some Judges may require extensive traveling with overnight stays during the week for a considerable number of weeks at a time.

Key Responsibilities:

• Administration: Keep an up-to-date diary of your Judge's court sittings/visits/meetings, maintenance of his/her robes and library, coordinating visits and assisting visitors plus other office functions.
• Domestic duties as required by the judge.
• Communication: Responsible for the smooth running of the judge's court commitments whether in London or on circuit.

Working Arrangements:

• Hours: Your actual working pattern is agreed with the judge and your line manager.
• Location: The position is London based and therefore you should live within a reasonable daily commute of London.
• Circuit work: Any judge may undertake circuit work anywhere in England and Wales, on average 3 times in each legal year, for periods of around 2-6 weeks.

Essential Skills and Criteria:

• Accurate typing speed of a minimum of 35 wpm.
• Previous experience of using IT Microsoft Office applications.
• A high standard of spoken and written English.

Desirable Skills Include:

• A full driving licence

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Key Responsibilities:

• Build and maintain teams, ensuring they are motivated, collaborating and working well
• Identify obstacles and help the team to overcome them
• Facilitate the delivery flow of a team, managing the pace and tempo
• Focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of the delivery team
• Coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
• Identify and compare the best processes or delivery methods to use
• Work with contracted suppliers and manage stakeholders' expectations
• Actively address internal and external risks, issues and dependencies including where ownership exists outside the team

Skills & Experience:

• You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
• You have Team management experience leading and developing a digital delivery team.
• You are able to communicate with others in a clear, honest and enthusiastic way to build trust.
• You ensure everyone clearly understands and owns their roles, responsibilities and priorities, ensuring timely quality outcomes are delivered.

Essential Criteria:

• Can recognize when something does not work and encourage a mindset of experimentation
• Adapt and reflect, be resilient and have the ability to see outside of the process
• Use a blended approach depending on the context
• Measure and evaluate outcomes
• Know how to help teams to manage and visualize outcomes
• Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods and tools to use
• Can facilitate difficult discussions within the team or with diverse senior stakeholders
• Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle

Benefits:

• Salary: £42,914 - £53,081 per year
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

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The successful applicant will be responsible for delivering face-to-face learning and supporting the development of the DSO community through the design, delivery, and continuous improvement of learning packages.

Key responsibilities include:

• Producing and analysing regional performance reports
• Preparing high-quality briefings and communications for DSOs and key stakeholders
• Ensuring DSO line managers adhere to HR policies
• Identifying, designing, and supporting the delivery of national and refresher training programmes for DSOs
• Demonstrating resilience and professionalism when managing challenging situations
• Acting as a single point of contact for DSOs
• Effectively triaging and prioritising requests from multiple stakeholder groups
• Identifying and escalating issues or technical/operational risks
• Working collaboratively with the DSO Coordination Team
• Supporting and promoting recruitment campaigns
• Providing in-person and/or online one-to-one or group training to DSOs and Line Managers
• Identifying and leading on key initiatives/projects to improve the overall DSO service
• Supporting the Head of the National Digital Support Officers
• Providing a secretariat function where required

The role requires experience of stakeholder collaboration and engagement, effective communication skills, experience of providing end-user support, advice, and training, experience of training, coaching, and mentoring colleagues, and strong organisational skills.

The ideal candidate will also possess skills in continuous improvement tools, problem-solving, digital products, and HMCTS applications.

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Our team is creating a great place to work with brilliant training opportunities, flexible working, and an inclusive culture. You will have the opportunity to work with a range of technologies, including Java, Node.js, Power Platform, Jenkins, Dynatrace, Kubernetes, Docker, Azure, Terraform, Postgres, and Redis.

Key responsibilities include:

• Writing, amending, refactoring, and documenting code to build complex programs/scripts
• Constantly seeking to learn and further develop your skills
• Ensuring products are secure and engineered to mitigate security threats
• Supporting and maintaining software as required
• Planning the development of sets of related stories and coordinating integration tasks
• Defining, analysing, planning, forecasting, measuring, maintaining, and improving all aspects of service availability

The successful candidate will have:

• Experience in a modern object-oriented programming language and knowledge of our tech stack
• Experience in the development of enterprise and public-facing applications
• Sound knowledge of HTTP, at least one web development framework, and at least one relational database system
• Sound knowledge in a wide range of technologies and libraries used in an enterprise

Desirable skills include:

• Experience of mentoring, coaching, or leading other developers
• An interest in taking on new technical and leadership challenges
• A passion for continuous learning and supporting the development of others

The role offers a salary of GBP 42,914 - 53,081 per year and a flexible working pattern.

The application process involves a sift and interview stage, and candidates will be required to complete a coding challenge.

To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.

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Our Realtime Workforce Analysts play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your analytical and problem-solving skills.

As part of our National Services (NS) Directorate, our National Services Workforce Management Team (WFM) support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

This role, which reports to the Scheduling & Real Time Resource Manager, is responsible for delivering the outlined plan for all on the day activity, tracking actual volumes against expected forecasts for all contact channels and ensuring the plan is being followed by National Services teams and working with team leaders to make decisions to ensure user service standards are met. The role will focus on the immediate short-term needs of National Services.

Responsibilities

• Monitor on the day activity and challenges and provide data and reporting issues to team leaders and Head of Operations/Deputy at all Sites to improve utilisation and performance to ensure KPIs and service levels for service provision and meeting Average Handling Times (AHT), to ensure that service delivery to users/customers is unaffected.
• Maintain expert specialist knowledge to analyse real time data, utilising 'listen in' and telephony generated data, and work in collaboration with Operations team leaders to support them in managing their resource effectively and to enable service delivery to be maintained even during periods of peak demand by users/customers.
• Monitor inbound call traffic and ensure efficient distribution based on staff availability, skills, and jurisdiction requirements, recording activity logs with on the day issues affecting volumes.
• Develop, monitor and review performance reports and service performance trends for National Services against the plan and recommend specific actions or remedies to team leaders as necessary.
• Resolve systems problems that may affect service delivery standards and re forecast and re optimise where appropriate to ensure the service plan is accurate.
• Work with Work Scheduling and team leaders to proactively communicate any upcoming changes, manage on the day requests for employee 'off phone' activities and ensuring all slots are filled.
• Work with the continuous improvement team on the development/improvement of call handling scripts to ensure that support/administrative staff have the right information to be able to support users/customers where needed, by giving them the right information at the right time for their needs.
• Create daily, weekly, monthly, and ad hoc reports on historical and current centre data to enable National Services to forecast and adjust resourcing to meet user/customer needs.

Benefits

• Salary: £29,303 - £35,564 per year
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

Job Data by YubHub.

As a Senior Software Developer at HMCTS, you will work with a wide range of stakeholders to innovate and radically transform public services. You will be responsible for:

• Designing, building, testing, deploying and documenting low-code applications and automations
• Continuously learning and staying up to date with UiPath, Power Platform and related technologies
• Ensuring product security, data confidentiality and integrity
• Supporting and maintaining software, including limited out-of-hours work when required
• Planning development, coordinating integration and contributing to process improvement
• Managing service availability effectively and cost-efficiently
• Applying automated testing, peer review, source control and CI/CD practices
• Mentoring junior colleagues and sharing technical expertise
• Taking ownership of the technical roadmap and promoting best practice

The successful applicant will be expected to be office-based 3 days per week in any HMCTS Office. You will be required to complete Security Clearance (SC) level as a condition of appointment.

The salary for this role is GBP 58,511 - 70,725 per year.

Alongside your salary, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. You will also have access to learning and development, a working environment that supports flexible working options and a culture that encourages inclusion and diversity.

The ideal candidate will have strong hands-on experience with UiPath Studio and UiPath Orchestrator, as well as systems integration skills, including REST APIs, JSON and data sources. Experience of application lifecycle management and DevOps practices for Power Platform or UiPath is also desirable.

Essential skills

• Proven experience designing, building and supporting enterprise automations in UiPath Studio and Orchestrator
• Monitoring, troubleshooting and fixing failing processes
• Using VB.NET to extend solutions
• Mentoring developers, setting coding standards and reviewing practice
• Managing credentials and secrets through Orchestrator credential stores or Key Vault
• Strong systems integration skills, including consuming REST APIs and working with JSON

Technologies we rely heavily on:

• UiPath Studio and UiPath Orchestrator
• Microsoft Power Platform, including Power Apps, Power Automate and Dataverse
• Azure for integrations and supporting platform services and infrastructure
• REST APIs and custom connectors
• UK Design System for web interfaces
• Macs

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

Job Data by YubHub.