{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/at/helpshift"},"x-facet":{"type":"company","slug":"helpshift","display":"Helpshift","count":23},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_81f9fab4-724"},"title":"Internship for Customer Success Team - Implementation Engineer","description":"<p>We&#39;re looking for an intern to join our Customer Success Team as an Implementation Engineer. As an Implementation Engineer, you will work closely with our implementation partners to design, build, and deploy complex integrations for our customers.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Exposure to programming languages such as Python, JavaScript, bash, PowerShell, and C#</li>\n<li>Familiarity with version control systems such as Git</li>\n<li>Collaborate with implementation partners to design, build, and deploy complex integrations</li>\n<li>Assist with proof of concepts for strategic and enterprise customers</li>\n<li>Work side-by-side with customers to establish partnerships and strategic relationships</li>\n<li>Analyze and audit existing Helpshift implementations for the purpose of making improvements</li>\n<li>Become an expert at using Helpshift&#39;s administrative tools</li>\n<li>Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers&#39; overall success with the product</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Exposure to any of the following programming languages: Python, Go, C#, Node.js, PowerShell</li>\n<li>Familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing</li>\n<li>Exceptional organizational skills</li>\n<li>Understanding of Object-Oriented Programming concepts</li>\n<li>Excellent communication skills</li>\n<li>Proficiency in the entire G-Suite and ability to perform data analysis tasks</li>\n<li>Curiosity about complex systems and a natural problem-solving ability</li>\n</ul>\n<p>Benefits:</p>\n<p>Helpshift embraces diversity and is an equal opportunity workplace.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_81f9fab4-724","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://www.helpshift.com/","logo":"https://logos.yubhub.co/helpshift.com.png"},"x-apply-url":"https://apply.workable.com/j/C78FE0DB06","x-work-arrangement":null,"x-experience-level":"entry","x-job-type":"internship","x-salary-range":null,"x-skills-required":["Python","JavaScript","bash","PowerShell","C#","Git","SDKs","APIs","cloud computing"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:08:11.482Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"INTERN","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, JavaScript, bash, PowerShell, C#, Git, SDKs, APIs, cloud computing"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_795233ce-364"},"title":"DevSecOps Engineer","description":"<p>We are seeking a skilled DevSecOps Engineer to join our team. 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You will be responsible for everything from our build and testing automation, to the packaging and release of the final product. You will identify and provide tools to allow engineers to locate bottlenecks across their SDLC and help them remove friction points. You will evaluate our build systems and expand our deployment automation to meet growing needs. 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As a Senior Cloud Engineer, you will be responsible for owning Helpshift&#39;s production services, ensuring complete monitoring coverage, troubleshooting and fixing production issues. You will also design and maintain scalable GCP infrastructure using Terraform, build deployment pipelines for AI agents, manage vector databases, and implement &#39;Security-by-Design&#39; principles.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Infrastructure Ownership: Ensure complete monitoring coverage, troubleshoot and fix production issues.</li>\n<li>Infrastructure as Code (IaC): Design and maintain scalable GCP infrastructure using Terraform.</li>\n<li>AI Orchestration &amp; LLMOps: Build deployment pipelines for AI agents, managing vector databases (e.g., Vertex AI Search, Pinecone, Weaviate, ElasticSearch) and model endpoints.</li>\n<li>Security (DevSecOps): Implement &#39;Security-by-Design,&#39; including IAM least-privilege access, secret management (Secret Manager), and automated vulnerability scanning for AI workloads.</li>\n<li>CI/CD Excellence: Architect high-velocity pipelines for both traditional microservices and AI model prompts/configurations.</li>\n<li>Observability: Set up comprehensive monitoring for system health and LLM-specific metrics (latency, token usage, and cost).</li>\n<li>Cloud Governance: Optimise GCP costs and manage resource quotas, especially for GPU/TPU-intensive AI tasks.</li>\n<li>Cross Cloud Deployment: Establish &amp; Optimise the connectivity among apps deployed in different cloud environments (AWS &lt; GCP)</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Relevant experience of 6+ years and above</li>\n<li>Expert-level Google Cloud Platform (GCP) administration skills: GKE, Cloud Run, Vertex AI, GCS, NEG etc</li>\n<li>Experience deploying Vector Databases (Pinecone, Weaviate, ElasticSearch or Vertex Search) and managing API rate limits/throttling for LLM providers.</li>\n<li>Setting up Cloud Monitoring/Logging specifically for AI metrics: token consumption, inference latency, and model error rates.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu)</li>\n<li>Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Proficiency in Python and Bash</li>\n<li>Experience in designing and building solutions that are highly scalable, fault tolerant and cost-effective</li>\n<li>Experience with IaaC tools like Ansible, Terraform.</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach a resolution for issues</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills</li>\n<li>Quick learner and good mentor for junior team members</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3335e005-31a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://www.helpshift.com/","logo":"https://logos.yubhub.co/helpshift.com.png"},"x-apply-url":"https://apply.workable.com/j/5C2241AE6D","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Google Cloud Platform (GCP)","Terraform","Vertex AI","Vector Databases","API rate limits/throttling","Cloud Monitoring/Logging","UNIX-like operating systems","Networking protocols","Security architectures","Identity and access management (IAM)","Containerisation technologies","Python","Bash","IaaC tools","Ansible"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:06:30.939Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Google Cloud Platform (GCP), Terraform, Vertex AI, Vector Databases, API rate limits/throttling, Cloud Monitoring/Logging, UNIX-like operating systems, Networking protocols, Security architectures, Identity and access management (IAM), Containerisation technologies, Python, Bash, IaaC tools, Ansible"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_03233669-78e"},"title":"DevOps Engineer II","description":"<p>Job Title: DevOps Engineer II</p>\n<p>You will be part of the DevOps team at Helpshift, responsible for creating, maintaining, scaling, and securing infrastructure used by many teams for critical workloads. 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As a Software Engineer II, you will be responsible for designing and building scalable and resilient systems for our chatbot conversation engine and issue routing system. You will work closely with our clients as an extension of their team, using your expertise to bring their stories to life.</p>\n<p>We have 5 Leadership Principles that guide us in our goals:</p>\n<ul>\n<li>The Power of Partnerships: We collaborate with our clients to bring their stories to life.</li>\n<li>One Keywords: We combine the strength of a global platform with the agility of local studios.</li>\n<li>Raise the Game: We use technology and innovation to help our clients and the industry thrive.</li>\n<li>Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community.</li>\n<li>Trust through Transparency: We pursue open and honest relationships with our people, clients, and communities.</li>\n</ul>\n<p>Responsibilities:</p>\n<ul>\n<li>Design and build scalable and resilient systems for our chatbot conversation engine and issue routing system.</li>\n<li>Work on a chatbot conversation engine scaling to millions of conversations per day.</li>\n<li>Design and build workflows for automatically routing issues based on events.</li>\n<li>Design and implement APIs for features to be consumed internally in the agent dashboard as well as external facing APIs to enable integrations.</li>\n<li>Collaborate with our clients as an extension of their team.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>4+ years of medium/large scale server-side software development experience.</li>\n<li>Excellent verbal and written communication skills.</li>\n<li>Thorough knowledge of CS fundamentals: Data structures, time complexity of algorithms.</li>\n<li>Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).</li>\n<li>Comfortable using CLI tools for achieving day-to-day tasks.</li>\n<li>Experience in writing Unit, Functional &amp; Regression tests.</li>\n<li>Knowledge of generative testing is preferred.</li>\n<li>Bachelor&#39;s Degree in Computer Science (or equivalent).</li>\n</ul>\n<p>Preferred skills:</p>\n<ul>\n<li>Experience in working with a distributed version control tool (we use Git).</li>\n<li>Knowledge of functional programming (we use Clojure).</li>\n<li>Knowledge of the JVM.</li>\n<li>Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale.</li>\n<li>Experience with benchmarking systems for performance, failure detection.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India</li>\n</ul>\n<p>Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_353075cd-1a3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/6AE65D7D7E","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["server-side software development","data structures","time complexity of algorithms","posix compliant operating systems","cli tools","unit testing","functional testing","regression testing","generative testing","distributed version control","functional programming","jvm","mongodb","redis","elasticsearch","kafka","postgresql"],"x-skills-preferred":["git","clojure","benchmarking systems","performance","failure detection"],"datePosted":"2026-03-09T10:57:00.354Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"server-side software development, data structures, time complexity of algorithms, posix compliant operating systems, cli tools, unit testing, functional testing, regression testing, generative testing, distributed version control, functional programming, jvm, mongodb, redis, elasticsearch, kafka, postgresql, git, clojure, benchmarking systems, performance, failure detection"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0f860802-5db"},"title":"Technical Account Manager","description":"<p>We are seeking a Technical Account Manager to join our team and work with our most strategic and high-value accounts. As a Technical Account Manager, you will be responsible for retaining key accounts and managing a team of Customer Success Managers located worldwide. This role requires building strong relationships with internal and external stakeholders, transforming customers into long-term champions, and developing a product adoption strategy for their team. 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This is an ideal opportunity to discuss questions and get to know each other better. For some projects, there may be a second interview with a team lead or operations manager.</li>\n<li>At the end of our process, we hope you will receive an offer and become a new member among our colleagues. Our recruitment process is entirely online and remote. We consider each application and evaluate each person individually. Our recruitment team will contact you again as soon as they can inform you of the status of your application. If you would like to join our team, we encourage you to apply. That&#39;s all from us. Now, the ball is in your court! Proficiency in English (communication with clients and global team members), written and spoken.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0f860802-5db","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/B872093020","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Technical Account Management","Customer Success Management","Strategic Planning","Problem-Solving","Communication","Leadership","Data Analysis","Product Knowledge","Software Development Kit (SDK) Integration","Customer Service Platform"],"x-skills-preferred":["Project Management","Time Management","Travel","Adaptability","Teamwork","Flexibility"],"datePosted":"2026-03-09T10:56:52.764Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Technical Account Management, Customer Success Management, Strategic Planning, Problem-Solving, Communication, Leadership, Data Analysis, Product Knowledge, Software Development Kit (SDK) Integration, Customer Service Platform, Project Management, Time Management, Travel, Adaptability, Teamwork, Flexibility"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_61b05450-fca"},"title":"Software Engineer II","description":"<p>We are looking for an ambitious, experienced, driven and solution orientated individual to join our product and platform development team. As a Software Engineer II, you will be responsible for designing and developing product features that can scale to 100K+ RPS, taking ownership of product features and ensuring their quality, writing clean code with proper test coverage, and mentoring junior members of the team.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS</li>\n<li>Take ownership of the product features and be responsible for its quality</li>\n<li>Write clean code with proper test coverage</li>\n<li>Review others&#39; code and ensure that it is up to organization standards</li>\n<li>Mentor junior members of the team</li>\n<li>Build reusable modules and libraries for future use</li>\n<li>Optimize application for maximum speed and scalability</li>\n<li>Participate in the hiring process</li>\n<li>Keep calm and learn every day</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>4+ years of medium to large scale server-side software development experience</li>\n<li>Strong working knowledge of a backend programming language like Clojure and Java in production</li>\n<li>Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms</li>\n<li>Knowledge of system design and architecture</li>\n<li>Experience in working with one or more of MongoDB, Redis, Elasticsearch, Kafka, and Postgresql at scale</li>\n<li>Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux)</li>\n<li>Comfortable using CLI tools for achieving day-to-day tasks</li>\n<li>Experience in writing unit and integration tests</li>\n<li>Excellent problem-solving skills and a proactive approach to issue resolution</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Bachelor’s degree in Computer Science (or equivalent)</li>\n</ul>\n<p><strong>Nice to have</strong></p>\n<ul>\n<li>Knowledge of frontend development and tools, especially JavaScript and React</li>\n<li>Knowledge of functional programming is a plus (we use Clojure)</li>\n<li>Experience with benchmarking systems for performance, and failure detection</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_61b05450-fca","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/2A84E2DC6C","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Clojure","Java","MongoDB","Redis","Elasticsearch","Kafka","Postgresql","Posix compliant operating systems","CLI tools","unit and integration tests"],"x-skills-preferred":["JavaScript","React","functional programming"],"datePosted":"2026-03-09T10:56:49.060Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Clojure, Java, MongoDB, Redis, Elasticsearch, Kafka, Postgresql, Posix compliant operating systems, CLI tools, unit and integration tests, JavaScript, React, functional programming"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_fcee67f8-7e6"},"title":"Software Tester","description":"<p><strong>Job Description</strong></p>\n<p>Helpshift is looking for a skilled Software Tester to join our team. As a Software Tester, you will work on projects that impact our conversations with consumers, bringing maximum value to them.</p>\n<p><strong>About the Team</strong></p>\n<p>At Helpshift, we have a QA Guild established which is responsible for performing QA for all projects that are executed across the organisation. The QA guild collaborates with engineering, product and design teams on implementation and user scenarios.</p>\n<p><strong>Role Details</strong></p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Design Test Plans, Test Specifications and Test Cases for Product features.</li>\n<li>Take ownership of feature testing and drive to completion.</li>\n<li>Identify challenges, risks and provide test estimates for feature testing.</li>\n<li>Execute regression test suites.</li>\n<li>Perform exploratory testing.</li>\n<li>Driving and maintaining the automation test suites.</li>\n<li>Maximize test coverage for the most critical features of the system using automation.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>3+ years of experience in software testing and engineering.</li>\n<li>Proficiency in one of the programming/scripting languages (Java/JS).</li>\n<li>Hands on experience in version control systems like Git or SVN.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid setup.</li>\n<li>Worker&#39;s insurance.</li>\n<li>Paid Time Offs.</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_fcee67f8-7e6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/B8A3F010CC","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Java","JS","Git","SVN","Playwright","Appium","Postman","Selenium"],"x-skills-preferred":["Performance testing","Security testing"],"datePosted":"2026-03-09T10:56:29.856Z","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Java, JS, Git, SVN, Playwright, Appium, Postman, Selenium, Performance testing, Security testing"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_34dc3018-9ff"},"title":"Product Manager II","description":"<p>As a Product Manager II at Helpshift, you will deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can&#39;t live without. The product provides value, ease of use, and feasibility to end-user personas while giving them simple yet effective ways to get Help &amp; Support. You will be measured on achieving strong product-market fit for Helpshift&#39;s platform. You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user-centered product management that delivered on product excellence.</p>\n<p>About the role:</p>\n<p><strong>Domain Understanding</strong></p>\n<p>You will have 5-7 years of experience as a product manager in the B2B tech space for commercially successful B2B products. You will have demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.</p>\n<p><strong>Product Management Excellence</strong></p>\n<p>You will have managed products for a business unit or company through the $25-$100M ARR phase. You will have proven ability to design, develop, and ship B2B SaaS using agile methodologies.</p>\n<p><strong>Market Listening and Knowing the Customer</strong></p>\n<p>You will have 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. You will be a great communicator who can hold your own with executive customers and audiences, while influencing and connecting with user-level technical audiences.</p>\n<p><strong>Problem Solving</strong></p>\n<p>You will be highly data-driven and demonstrated intellectual horsepower, creativity, analytical, curious, technical depth, and user-centered design thinking. You will be focused and disciplined, with strong ability to prioritize, organize thoughts, and organize the work in a structured and consumable way. You will be goal-oriented, selective, and not easily distracted.</p>\n<p><strong>Data-driven yet Biased to Action</strong></p>\n<p>You will know where to find and how to use data to inform decision making. You will be able to make decisions with imperfect or missing information, but take calculated risks based on information you possess. You will understand the importance of speed and not get bogged down by ambiguity or analysis paralysis.</p>\n<p><strong>Mandatory Experience</strong></p>\n<p>You must have work experience as a PM/PM-II for products from at least one of the following areas:</p>\n<ul>\n<li>API &amp; Integration</li>\n<li>Gaming Consoles</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_34dc3018-9ff","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/64DF5BEB54","x-work-arrangement":null,"x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["product management","customer service","help desk processes","software development","agile methodologies","UX research","customer advisory groups","customer success","sales teams","data analysis","problem solving","communication","leadership"],"x-skills-preferred":[],"datePosted":"2026-03-09T10:56:29.216Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"product management, customer service, help desk processes, software development, agile methodologies, UX research, customer advisory groups, customer success, sales teams, data analysis, problem solving, communication, leadership"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3b24e838-c6c"},"title":"Sales Engineer/Implementation Specialist","description":"<p>Helpshift bridges the gap between traditional customer service channels and today&#39;s mobile-first consumers who prefer messaging. 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Your primary responsibilities will include:</p>\n<p><strong>Pre-Sales &amp; Solution Engineering</strong></p>\n<ul>\n<li>Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial environments.</li>\n<li>Lead responses to RFPs, RFIs, and RFQs, and deliver compelling technical presentations tailored to customer needs.</li>\n<li>Assist customers with SDK implementations and showcase Helpshift&#39;s capabilities through demo applications and custom use cases.</li>\n</ul>\n<p><strong>Implementation &amp; Onboarding</strong></p>\n<ul>\n<li>Manage the technical onboarding process end-to-end—from trial setup to go-live—ensuring a seamless and successful customer experience.</li>\n<li>Collaborate with the Adoption and Professional Services teams to design customized workflows and integrations.</li>\n<li>Monitor implementation KPIs to drive early value realization and reduce time-to-productivity for customers.</li>\n</ul>\n<p><strong>Customer Success &amp; Enablement</strong></p>\n<ul>\n<li>Maintain high levels of customer satisfaction by managing expectations, addressing technical concerns, and ensuring smooth deployments.</li>\n<li>Act as a product expert in Helpshift&#39;s administrative and AI tool suite, including bots and automation features critical to customer support operations.</li>\n<li>Work cross-functionally with Account Management, Operations, and Customer Success to ensure a unified customer journey and maximize retention.</li>\n</ul>\n<p><strong>Content &amp; Process Optimization</strong></p>\n<ul>\n<li>Create and maintain internal and external technical documentation, sales enablement materials, and best practices specifically tailored for the Japanese market.</li>\n<li>Identify and implement process improvements in the technical sales cycle that reduce friction and shorten sales timelines.</li>\n<li>Contribute to training programs, knowledge bases, and documentation that enhance internal team efficiency and customer education.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years of experience in technical sales, product management, implementation, or technical account management roles, preferably in the SaaS, mobile app, or cloud technology space</li>\n<li>Strong understanding of SDKs, APIs, and modern cloud computing platforms</li>\n<li>Demonstrated experience managing the end-to-end onboarding process—from discovery to go-live—with both enterprise and SMB clients</li>\n<li>Bachelor&#39;s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience)</li>\n<li>Hands-on implementation experience, with a focus on CRM platforms, user experience (UX) design, and customer-facing applications</li>\n<li>Excellent written and verbal communication skills in both Japanese and English, with the ability to communicate technical concepts to varied audiences</li>\n<li>Comfortable responding to RFPs, RFIs, and RFQs, and delivering client-facing technical presentations</li>\n<li>Experience working in cross-functional teams, collaborating with sales, customer success, and product teams to drive customer outcomes</li>\n<li>Strong documentation and process optimization skills, with the ability to develop best practices and technical sales materials for both internal and external use</li>\n<li>Proficiency in tools such as Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, and PowerPoint</li>\n<li>Willingness to travel within Japan to support client engagements and on-site implementations</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b24e838-c6c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/0E098FC48B","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["SDKs","APIs","cloud computing platforms","CRM platforms","user experience (UX) design","customer-facing applications","Google Workspace","Salesforce","Microsoft Outlook","Word","Excel","PowerPoint"],"x-skills-preferred":[],"datePosted":"2026-03-09T10:56:28.677Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Suginami City, Tokyo, Japan"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"SDKs, APIs, cloud computing platforms, CRM platforms, user experience (UX) design, customer-facing applications, Google Workspace, Salesforce, Microsoft Outlook, Word, Excel, PowerPoint"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_16ba265d-6f5"},"title":"Senior Technical Project Manager","description":"<p>mlx\nWe are seeking a Senior Technical Project Manager to support the operational success of our AI features. 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We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7e0b41a8-30e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/25672FF43E","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["project management","SAAS live phases","agile delivery","prompt engineering","data quality requirements","people management","communication"],"x-skills-preferred":["data literacy","metrics analysis","collaboration"],"datePosted":"2026-03-09T10:55:49.049Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"project management, SAAS live phases, agile delivery, prompt engineering, data quality requirements, people management, communication, data literacy, metrics analysis, collaboration"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4fb5191c-3f8"},"title":"Sr. Engineering Manager","description":"<p>You will work on projects that impact conversations between customers and companies to bring maximum value to the consumer. 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As a Senior Engineering Manager, you will lead a team of engineers responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Evaluate software solutions and system performance, as well as supervise the software development team.</li>\n<li>Lead the team in working towards the stability, scalability, and resiliency of the Helpshift platform.</li>\n<li>Manage the development, deployment, and integration of software solutions.</li>\n<li>Strive to improve performance, efficiency, and sustainability of product.</li>\n<li>Advocate on behalf of team members.</li>\n<li>Demonstrate patience and use effective explanations when mentoring junior software developers.</li>\n<li>Plan and execute strategies for completing projects on time.</li>\n<li>Determine the need for training and talent development.</li>\n<li>Hire team members and contractors.</li>\n<li>Display strong work ethics.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Bachelor&#39;s degree in software engineering, computer science, information systems, information technology, or similar.</li>\n<li>5+ years of experience in software development.</li>\n<li>3+ years experience in team management.</li>\n<li>Ability to mentor junior software developers, as well as to collaborate with all stakeholders.</li>\n<li>Leadership, team building, and mentoring skills.</li>\n<li>Exceptional interpersonal and communication skills.</li>\n<li>In-depth knowledge of at least one programming language such as Java, Clojure, Python, or JavaScript.</li>\n<li>Production experience of systems using Elasticsearch, Kafka, Redis.</li>\n<li>Ability to keep up with software industry trends and innovation.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3bce4ed4-2a7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/823F100CB4","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Java","Clojure","Python","JavaScript","Elasticsearch","Kafka","Redis"],"x-skills-preferred":["MongoDB","Redis","Elasticsearch","Kafka","Postgresql"],"datePosted":"2026-03-09T10:55:15.059Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Java, Clojure, Python, JavaScript, Elasticsearch, Kafka, Redis, MongoDB, Redis, Elasticsearch, Kafka, Postgresql"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3986b7f9-290"},"title":"Lead AI Engineer","description":"<p>About the role:\nYou will be part of the AI team responsible for building next-generation AI capabilities at Helpshift. The team works on various projects, including AI Agents for automated issue resolution, User Intent Detection, AI-Powered Answers and Knowledge Base Enhancements, Agent CoPilot for agent productivity, and LLM-based systems, proprietary ML models, and multimodal RAG pipelines.</p>\n<p>About the team:\nThe team includes Backend Engineers, Full-stack Developers, ML Engineers, Data Scientists, and Frontend Developers—collaborating to deliver intelligent and scalable AI experiences.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead and mentor a team of backend and frontend developers, fostering a high-performing, collaborative engineering culture.</li>\n<li>Own the technical direction, architecture, and strategy for LLM, AI Agent, and ML initiatives.</li>\n<li>Architect and build AI Agents, RAG pipelines (including multimodal RAG), LLM-based services, and evaluation frameworks.</li>\n<li>Design, build, and deploy scalable AI/ML systems from concept to production.</li>\n<li>Collaborate closely with PMs, ML Engineers, and Data Scientists to convert business requirements into AI-driven solutions.</li>\n<li>Oversee full SDLC for your squad—ensuring strong engineering practices around coding, testing, quality, and reliability.</li>\n<li>Conduct detailed technical reviews and provide guidance to maintain code quality.</li>\n<li>Troubleshoot performance, scalability, and reliability issues in production AI systems.</li>\n<li>Champion continuous improvement, automation, and innovation within the team.</li>\n<li>Keep the team up-to-date with advances in LLMs, LLMOps, fine-tuning techniques, vector search, and generative AI.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8–10 years of experience in software development.</li>\n<li>More than 5 years of hands-on experience in AI/ML.</li>\n<li>More than 2 years in an engineering leadership role, preferably leading a cross-functional team.</li>\n<li>Hands-on experience building:<ul>\n<li>AI Agents / Agentic workflows</li>\n<li>LLM pipelines (inference, orchestration, guardrails)</li>\n<li>RAG systems (vector search, knowledge bases, multimodal RAG)</li>\n<li>LLM fine-tuning (SFT, LoRA, instruction tuning)</li>\n<li>LLMOps workflows (monitoring, evaluation, optimization, versioning)</li>\n</ul>\n</li>\n<li>Strong understanding of ML algorithms, embeddings, transformers, vector semantics, and distributed systems.</li>\n<li>Experience with Vector Databases such as Elasticsearch, Weaviate, Pinecone, or Milvus.</li>\n<li>Proficiency with ML frameworks (PyTorch, TensorFlow, scikit-learn).</li>\n<li>Experience with cloud platforms (AWS, GCP, Azure) and MLOps tooling.</li>\n</ul>\n<p>Good to have:</p>\n<ul>\n<li>Solid foundation in backend technologies such as Python, Java, Go, Node.js, and experience with Kafka.</li>\n<li>Knowledge of the Gaming industry or Customer Support domain.</li>\n<li>Familiarity with frontend frameworks (React, Angular, Vue.js).</li>\n<li>Exposure to functional programming (Clojure preferred; our team uses Clojure).</li>\n<li>Experience in startup/high-growth environments.</li>\n<li>Open-source contributions in AI/ML/LLM projects.</li>\n<li>Experience with containerization and orchestration (Docker, Kubernetes).</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Experience building production-grade LLM-powered automation for customer support or gaming.</li>\n<li>Publications, presentations, or contributions related to LLMs, RAG, or AI Agents.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3986b7f9-290","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/91E59A0696","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI/ML","LLM","RAG","Vector Databases","ML frameworks","Cloud platforms","MLOps tooling"],"x-skills-preferred":["Python","Java","Go","Node.js","Kafka","React","Angular","Vue.js","Clojure","Docker","Kubernetes"],"datePosted":"2026-03-09T10:54:45.537Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI/ML, LLM, RAG, Vector Databases, ML frameworks, Cloud platforms, MLOps tooling, Python, Java, Go, Node.js, Kafka, React, Angular, Vue.js, Clojure, Docker, Kubernetes"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_91980b56-1ca"},"title":"DevOps SE II - Developer Productivity","description":"<p><strong>Job Title: DevOps SE II - Developer Productivity</strong></p>\n<p>We are looking for a Software Engineer – Developer Productivity to help improve the productivity of the entire engineering team. You will be responsible for everything from our build and testing automation, to the packaging and release of the final product.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.</li>\n<li>Integrate security into the release workflow and ensure that all CI-CD tools are compliant from a security perspective.</li>\n<li>Understand developer workflows and build systems to improve build times.</li>\n<li>Partner with other engineering teams and develop scalable tools and infrastructure to develop, test, debug, and release software quickly.</li>\n<li>Design, develop, and deliver distributed engineering build tools and platforms for a variety of codebase languages.</li>\n<li>Help maintain the backend infrastructure that supports our Dev test environments.</li>\n<li>Develop and improve instrumentation for monitoring and logging the health and availability of services.</li>\n<li>Follow best practices for development.</li>\n<li>Participate in code and system design reviews.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years of software development experience.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Knowledge of implementing security in CI/CD pipelines.</li>\n<li>Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.</li>\n<li>Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.</li>\n<li>Experience with IaaC tools like Ansible, Puppet, Terraform.</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues.</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills</li>\n</ul>\n<p><strong>Good to Have</strong></p>\n<ul>\n<li>Familiarity with building and writing in one of the following languages: Python, Shell, Java, Clojure.</li>\n<li>Familiarity with either of IntelliJ, VSCode, Emacs IDE and can help developers with their IDEs.</li>\n<li>Familiarity with the challenges of testing.</li>\n<li>Comfortable using CLI tools for achieving day-to-day tasks.</li>\n<li>Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive.</li>\n<li>Drive task to the finish line with high quality and on time.</li>\n<li>Experience in designing and building solutions that are highly scalable, fault-tolerant, and cost-effective.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid setup.</li>\n<li>Worker&#39;s insurance.</li>\n<li>Paid Time Offs.</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p>Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_91980b56-1ca","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/F8F0C7DBEE","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["UNIX-like operating systems","containerisation technologies","security in CI/CD pipelines","FOSS tools","Cloud Computing platforms","IaaC tools","automation mindset","complex systems","communication and documentation skills"],"x-skills-preferred":["Python","Shell","Java","Clojure","IntelliJ","VSCode","Emacs IDE","CLI tools","systematic problem-solving approach"],"datePosted":"2026-03-09T10:52:55.345Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"UNIX-like operating systems, containerisation technologies, security in CI/CD pipelines, FOSS tools, Cloud Computing platforms, IaaC tools, automation mindset, complex systems, communication and documentation skills, Python, Shell, Java, Clojure, IntelliJ, VSCode, Emacs IDE, CLI tools, systematic problem-solving approach"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3f7b2fe6-074"},"title":"DevOps Engineer - II","description":"<p>Job Title: DevOps Engineer - II</p>\n<p>We are seeking an experienced DevOps Engineer to join our team. As a DevOps Engineer, you will play a pivotal role in ensuring the security, scalability, and reliability of our infrastructure and applications.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.</li>\n<li>Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.</li>\n<li>Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis).</li>\n<li>Collaborate with development and operations teams to integrate security practices into the software development lifecycle.</li>\n<li>Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.</li>\n<li>Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.</li>\n<li>Monitor and respond to production incidents, including investigation, containment, and remediation activities.</li>\n<li>Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Relevant experience of 5+ years and above.</li>\n<li>In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu).</li>\n<li>Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles.</li>\n<li>Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments.</li>\n<li>Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective.</li>\n<li>Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging.</li>\n<li>Experience with IaaC tools like Ansible, Puppet, Terraform.</li>\n<li>Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku.</li>\n<li>Experience with managing NoSQL and RDBMS.</li>\n<li>Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop).</li>\n<li>Good programming skills with focus on scripting (Python, Shell, Perl).</li>\n<li>Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues.</li>\n<li>Have an automation mindset and ability to reason and work with complex systems.</li>\n<li>Excellent communication and documentation skills.</li>\n<li>Quick learner and good mentor for junior team members</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3f7b2fe6-074","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/FC0D5C3653","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["UNIX-like operating systems","Networking protocols","Security architectures","Identity and access management","Containerisation technologies","Infrastructure as code","Cloud Computing platforms","NoSQL and RDBMS","Queuing systems","Big data platforms","Scripting languages"],"x-skills-preferred":[],"datePosted":"2026-03-09T10:52:45.862Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"UNIX-like operating systems, Networking protocols, Security architectures, Identity and access management, Containerisation technologies, Infrastructure as code, Cloud Computing platforms, NoSQL and RDBMS, Queuing systems, Big data platforms, Scripting languages"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_0841fcf4-9ab"},"title":"Data Engineer SE - II","description":"<p>We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected.</p>\n<p>Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have changed how conversations take place, moving the conversation away from a slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with brands in their own time.</p>\n<p>Through our market-leading AI-powered chatbots and automation, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automation and AI that simply works.</p>\n<p><strong>About the Team</strong></p>\n<p>Consumers care first and foremost about having their time valued by brands. Brands need insights into their customer service operation to serve their consumers effectively. Such insights and analytics are delivered through various data products like in-app analytics dashboards and data-sharing integrations.</p>\n<p>The data platform team is responsible for designing, building, and maintaining the data infrastructure that enables such data and analytics products at scale. We build and manage data pipelines, databases, and other data structures to ensure that the data is reliable, accurate, and easily accessible.</p>\n<p>We also enable internal stakeholders with business intelligence and machine learning teams with data ops. This team manages the platform that handles 2 Million events per minute and processes 1+ terabytes of data daily.</p>\n<p><strong>About the Role</strong></p>\n<ul>\n<li>Building maintainable data pipelines both for data ingestion and operational analytics for data collected from 2 billion devices and 900M Monthly active users</li>\n<li>Building customer-facing analytics products that deliver actionable insights and data, easily detect anomalies</li>\n<li>Collaborating with data stakeholders to see what their data needs are and being a part of the analysis process</li>\n<li>Write design specifications, test, deployment, and scaling plans for the data pipelines</li>\n<li>Mentor people in the team &amp; organization</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>3+ years of experience in building and running data pipelines that scale for TBs of data</li>\n<li>Proficiency in high-level object-oriented programming language (Python or Java) is must</li>\n<li>Experience in Cloud data platforms like Snowflake and AWS, EMR/Athena is a must</li>\n<li>Experience in building modern data lakehouse architectures using Snowflake and columnar formats like Apache Iceberg/Hudi, Parquet, etc</li>\n<li>Proficiency in Data modeling, SQL query profiling, and data warehousing skills is a must</li>\n<li>Experience in distributed data processing engines like Apache Spark, Apache Flink, Datalfow/Apache Beam, etc</li>\n<li>Knowledge of workflow orchestrators like Airflow, Dasgter, etc is a plus</li>\n<li>Data visualization skills are a plus (PowerBI, Metabase, Tableau, Hex, Sigma, etc)</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Bachelor’s Degree in Computer Science (or equivalent)</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Hybrid setup</li>\n<li>Worker&#39;s insurance</li>\n<li>Paid Time Offs</li>\n<li>Other employee benefits to be discussed by our Talent Acquisition team in India.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0841fcf4-9ab","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/D451DB2325","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Python","Java","Snowflake","AWS","EMR/Athena","Apache Iceberg/Hudi","Parquet","Apache Spark","Apache Flink","Datalflow/Apache Beam","Airflow","Data modeling","SQL query profiling","data warehousing"],"x-skills-preferred":["PowerBI","Metabase","Tableau","Hex","Sigma"],"datePosted":"2026-03-09T10:52:21.768Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, Java, Snowflake, AWS, EMR/Athena, Apache Iceberg/Hudi, Parquet, Apache Spark, Apache Flink, Datalflow/Apache Beam, Airflow, Data modeling, SQL query profiling, data warehousing, PowerBI, Metabase, Tableau, Hex, Sigma"}]}